Cuddle State-Specific Terms & Cancellation Notices

Effective Date: May 8, 2026

1. Introduction, Scope, and Relationship to Other Terms

1.1 Purpose of These State-Specific Terms

These State-Specific Terms & Cancellation Notices (“State-Specific Terms”) explain state-specific rights, notices, disclosures, procedures, and remedies that may apply to Cuddle.

They may address dating-service or social-referral-service contracts; statutory cancellation, rescission, refunds, death, disability, hospitalization, relocation, or military-service rights; screening, safety, and fraud notices; privacy, cookie, payment, accessibility, and consumer-protection rights; and non-waivable requirements.

1.2 Cuddle Operator and Service Context

Cuddle is operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

Cuddle is an 18+ online dating and social connection service offered to eligible adults in the fifty states and the District of Columbia, unless Cuddle expressly states otherwise.

Capitalized terms not defined here have the meanings given in the Terms of Service or the applicable Additional Terms.

1.3 Scope of These State-Specific Terms

These State-Specific Terms apply only to the extent a state-specific law, notice, checkout disclosure, purchase-specific term, product disclosure, or non-waivable right applies to an account, purchase, request, report, or other interaction with Cuddle.

Not every state-specific right applies to every user, account, purchase, access period, request, or circumstance. Section 2 explains factors that may affect applicability.

1.4 Relationship to Other Terms

These State-Specific Terms are Additional Terms under the Terms of Service and are incorporated into the Terms to the extent applicable.

The Terms of Service govern Service access, eligibility, accounts, conduct, content, safety, enforcement, dispute resolution, and legal matters.

The Purchase, Billing, Cancellation & Refund Terms govern checkout, payment authorization, billing, receipts, refunds, statutory cancellations, billing errors, unauthorized transactions, chargebacks, payment disputes, and payment-risk controls.

The Paid Features Terms govern Premium functionality, First-Like access, limits, availability, activation, expiration, promotions, complimentary access, and feature-specific restrictions.

The Privacy Policy governs personal-information processing. The Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, Cookie / Tracking Policy, and Contact / Legal Notices govern those subjects.

1.5 Order of Priority

For a state-specific subject, these State-Specific Terms control over a conflicting general provision only to the extent required by applicable law.

A more specific checkout disclosure, purchase-specific term, product disclosure, state notice, cancellation notice, privacy or cookie notice, safety or screening notice, receipt, account notice, or non-waivable law controls the subject it specifically addresses.

1.6 No Authorization of Prohibited Activity

No state-specific right, notice, cancellation or refund process, safety or screening disclosure, privacy or payment right, or legal remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

2. How State-Specific Rights Apply

2.1 When State-Specific Rights May Apply

A state-specific right, notice, procedure, or remedy may apply when a law governing an account, purchase, contract, request, report, or other interaction with Cuddle applies to the relevant facts.

Rights may arise under the law of a state or the District of Columbia even if these State-Specific Terms do not repeat every statutory detail. Cuddle will provide or honor a required notice, process, or remedy to the extent applicable law requires.

2.2 Factors That May Affect Applicability

Applicability may depend on one or more legally relevant factors, including:

• state of residence;
• billing address or ZIP code;
• physical location at registration, checkout, purchase, use, or request;
• place of contract formation or performance;
• purchase, charge, activation, expiration, cancellation, or request date;
• product, access period, functionality, price, payment method, or transaction status;
• whether the person is a purchaser, member, authorized representative, estate representative, or other legally recognized requester; and
• other facts recognized by applicable law.

No single factor necessarily controls every issue. Cuddle may request information reasonably necessary to evaluate applicability. You must provide accurate, current, and non-misleading state, location, billing, account, purchase, and authority information.

2.3 More Specific Notices and Checkout Disclosures

A state-specific checkout disclosure, cancellation notice, contract copy, receipt, registration notice, messaging notice, safety or screening disclosure, privacy notice, account notice, or purchase-specific term may supplement these State-Specific Terms.

A more specific notice controls the subject it specifically addresses to the extent required by law. Cuddle may provide a notice through checkout, the Service, a Legal page, email, an account communication, a receipt, or another required method.

2.4 Legal References Do Not Mean Every Model Is Offered

These State-Specific Terms may refer to a subscription, renewal, automatic renewal, trial conversion, online cancellation, cooling-off period, rescission, pause, hold, dating service, social-referral service, or similar legal term.

Such references preserve applicable rights and address statutory terminology. They do not mean that Cuddle offers every product, contract structure, billing method, or process described by a law.

Cuddle’s current purchased model remains thirty-day, fixed-term, non-renewing Premium, as described in Section 3 and the applicable Purchase Terms and Paid Features Terms.

2.5 State-Specific Notices, Processes, and Records

Cuddle may use account, residency, billing, checkout, transaction, device, approximate-location, notice-delivery, acknowledgment, cancellation, refund, support, safety, screening, privacy, and request records to route notices, evaluate a request, document compliance, and provide a legally required process or remedy.

Personal-information processing is governed by the Privacy Policy. Providing a state-specific notice or process does not establish that every provision of the referenced law applies or that Cuddle waives a legal position.

Using an incorrect channel may delay processing, but it does not eliminate a right where applicable law requires another result.

2.6 Greater and Non-Waivable Rights

If applicable law, a checkout disclosure, purchase-specific term, or state notice provides a greater or more favorable non-waivable right, that right controls to the extent required.

Nothing in these State-Specific Terms limits a non-waivable cancellation, refund, rescission, privacy, safety, screening, payment, billing-error, unauthorized-transaction, chargeback, accessibility, anti-discrimination, consumer-protection, public-injunctive-relief, court-access, or other right, remedy, forum, procedure, or protection.

2.7 No Prohibited Use

No state-specific law, notice, right, request, refund, cancellation, safety or screening process, privacy process, payment dispute, or legal remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

3. Current 30-Day Premium Model, No Automatic Renewal, and Legal-Compliance References

3.1 Current Free Access and Premium Model

Cuddle currently provides Free Access and optional Premium to eligible adults in the United States.

Free Access currently includes browsing and viewing profiles, reviewing Incoming Likes, viewing the profiles of members who sent them, sending Likes Back, forming Matches, and messaging matched members without a plan-based message-count limit, subject to applicable restrictions.

Premium provides account-level First-Like functionality. It does not control Incoming Likes, Likes Back, Matches, or Matched-Member Messaging and is not payment for access to a particular member.

3.2 Thirty-Day, Fixed-Term, Non-Renewing Purchase

Purchased Premium is one thirty (30)-day, fixed-term, non-renewing digital access period offered through Cuddle’s authorized direct checkout as a separate one-time transaction.

Premium generally begins when payment is authorized and access is activated. It expires automatically at the disclosed date and time. After ordinary expiration, the account returns to eligible Free Access, subject to account status and applicable restrictions.

3.3 Current Price and Daily First-Like Allowance

The current standard price is eighty-nine U.S. dollars (US\$89) for one thirty-day Premium period, unless a different price or discount is clearly displayed before payment authorization.

The listed price excludes applicable taxes. Applicable taxes, if any, are calculated and displayed at checkout before payment authorization. Cuddle does not currently charge a separate service fee or processing fee for a Premium purchase.

Active purchased Premium currently permits up to ten (10) First Likes per day.

The reset schedule and treatment of failed, blocked, reversed, duplicate, restricted, or technically incomplete attempts will be disclosed before purchase.

Checkout and purchase disclosures control the completed transaction to the extent required by law.

3.4 No Subscription, Recurring Billing, or Automatic Renewal

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, or automatic trial-to-paid conversion.

Continued purchased Premium access requires a new checkout and separate payment authorization.

A processor-hosted payment page or processor-approved payment field expressly initiated by Cuddle is part of Cuddle’s authorized direct checkout, not an external purchase channel.

3.5 No Renewal Cancellation Required

No cancellation is required to prevent a renewal charge because purchased Premium does not automatically renew.

This does not limit any applicable statutory cancellation, rescission, refund, dating-service, social-referral-service, death, disability, relocation, military-service, hospitalization, payment, or other non-waivable right.

3.6 Promotions, Complimentary Access, and No Trial-to-Paid Conversion

Cuddle may offer promotions, discounts, complimentary access, previews, product tests, or limited-time access under disclosed terms.

No-charge or complimentary access does not automatically become paid, authorize a future charge, or renew. A charge requires a clearly displayed purchase and separate authorization through a new checkout.

3.7 Legal References Do Not Create a Product or Future Charge

These State-Specific Terms may refer to subscriptions, renewals, automatic renewals, trial conversions, cooling-off periods, rescission, holds, pauses, online cancellation, dating services, social-referral services, or similar statutory terms.

Those references preserve applicable rights and address legal terminology. They do not create or imply a product, billing method, access period, feature, renewal, future charge, or purchase channel that Cuddle does not offer.

3.8 Future Models Require Updated Public Terms

Before offering a materially different paid model, Cuddle will update applicable pricing, checkout and product disclosures, Purchase Terms, Paid Features Terms, these State-Specific Terms, and other governing terms as required.

A prospective change will not retroactively increase an authorized charge, create a future charge, shorten active purchased Premium, or reduce a non-waivable right.

4. General Statutory Cancellation Methods and Request Requirements

4.1 Overview

Applicable law, a checkout disclosure, purchase-specific term, or state notice may provide a cancellation, rescission, refund, pause, hold, or related right for a qualifying dating-service, social-referral-service, or other covered contract.

This Section provides general procedures. The applicable state-specific Section, notice, and non-waivable law control required wording, deadlines, delivery, effective time, documentation, confirmation, and remedies.

4.2 Official Statutory-Cancellation Channel

For statutory cancellation or another cancellation right provided by law, contact:

cancellations@cuddle-global.com

Clearly state that you want to cancel or rescind the applicable purchase or contract and identify the legal right, if known.

A request need not use exact wording where law provides otherwise. If an applicable notice or law permits or requires mail, an online mechanism, or another method, that method also applies.

4.3 Information to Include

Include information reasonably available to identify the request, such as:

• your full name;
• the account email, phone number, or identifier;
• the transaction or receipt identifier;
• the purchase date, charge date, amount, and currency;
• the CUDDLE descriptor or other statement descriptor;
• your state of residence where relevant;
• the cancellation right or circumstance; and
• the requested remedy.

Do not send full payment card numbers, card security codes, passwords, authentication codes, bank credentials, private keys, or wallet credentials.

A missing item does not invalidate a request where law requires another result. Cuddle may request necessary clarification.

4.4 Timing and Effectiveness

Some rights have strict deadlines. Submit the request within the period and by the method stated in law, the relevant state-specific Section, checkout disclosure, purchase-specific term, or cancellation notice.

The controlling law or notice determines when a request becomes effective. Where it makes electronic notice effective when sent, Cuddle will apply that rule. Otherwise, receipt, delivery, or another required event may control.

Cuddle may use transmission, receipt, account, transaction, and communication records to document timing. Do not delay an initial notice while gathering supporting documents unless the controlling rule requires them with that notice.

4.5 Authorized Representatives, Estates, and Other Requesters

A user, authorized agent, estate representative, guardian, or other legally recognized requester may submit a request where permitted.

The requester should identify the represented person and provide information sufficient to confirm authority. Cuddle may request documents reasonably necessary to verify the account, purchase, requester, and authority.

A representative request does not transfer the account, Premium, messages, personal license, or other Service rights.

4.6 Supporting Documents and the Authenticated Review Flow

Do not attach unnecessary sensitive documents to the initial email.

If documents are reasonably necessary for a death-, disability-, relocation-, military-, hospitalization-, representative-, or similar request, Cuddle will provide request-specific submission instructions.

If Cuddle requests identity-document review, government ID review, or photo or selfie review, submit those materials only through the authenticated review flow made available through the Service.

The authenticated review flow is not a payment channel. Where lawful and practical, redact unrelated sensitive information from other documents.

4.7 Wrong Channels, Clarification, and Cure

A general support, billing, privacy, safety, security, appeal, or legal message is not automatically a statutory-cancellation request.

Using another channel may delay routing and may not satisfy a deadline unless the communication clearly exercises a cancellation right, Cuddle accepts it in writing, or law requires another result.

Cuddle may reroute a clearly identified request or ask you to cure a non-material defect. Cuddle will not use a formatting defect or missing optional information to defeat a non-waivable right where law provides otherwise.

4.8 Cancellation Records and Confirmation

Cuddle may create, use, preserve, disclose, and retain records relating to the request, delivery, timing, account, purchase, requester authority, supporting information, communications, decision, cancellation, refund, access adjustment, and confirmation.

Cuddle may provide an acknowledgment or confirmation where required by law or reasonably appropriate. The Privacy Policy and law govern personal-information processing and retention.

4.9 Account Deletion Is a Separate Process

Statutory cancellation does not automatically delete an account, erase information, resolve a chargeback or unauthorized-transaction claim, or remove information another member received.

Purchased Premium is fixed-term and non-renewing, so cancellation is not required to prevent an automatic renewal charge. Unless the account is separately deleted, restricted, suspended, or terminated, eligible Free Access may continue after Premium ends.

Account deletion and privacy-law deletion requests must use the applicable Service or privacy process.

5. Refunds, Death, Disability, Relocation, Holds, and Access Adjustments

5.1 Overview

Applicable law, a state-specific Section, checkout disclosure, purchase-specific term, or Cuddle’s written approval may provide cancellation, refund, hold, extension, or another access adjustment because of death, disability, hospitalization, relocation, military service, or another legally recognized circumstance.

These rights are not universal. The controlling state-specific Section and non-waivable law determine eligibility, proof, timing, calculation, fees, and remedy.

5.2 Statutory Refund and Pro Rata Treatment

Where a qualifying right applies, Cuddle will provide the remedy required by law or controlling terms.

A remedy may include relief from payment for unprovided services, a full or partial refund, a pro rata refund for unused access, a no-charge extension, a hold, or restoration.

Purchased Premium is prepaid, thirty-day, fixed-term, and non-renewing and creates no future recurring payment obligation. Any calculation will reflect the purchase, access provided, effective date, and controlling rule. Cuddle will not impose a cancellation fee unless permitted by that rule.

5.3 Death-Related Requests

Where a death-related right applies, an estate representative or other legally authorized requester may submit a request under Section 4.

Cuddle may request information reasonably necessary to identify the account and purchase, confirm the death and requester’s authority, and provide the required remedy.

Do not send unnecessary sensitive documents with the initial email. Cuddle will provide request-specific submission instructions where documents are needed.

A death-related request does not transfer the account, profile, messages, Premium, or personal license.

5.4 Disability and Hospitalization Requests

Where disability, hospitalization, or a similar condition creates a qualifying right, the user or authorized representative may request the applicable remedy.

A law may define disability, require written verification, or permit an extension instead of cancellation for a temporary condition. Cuddle will request only reasonably necessary information and apply the controlling state-specific rule.

Hospitalization does not automatically create a remedy unless law or controlling terms provide one.

5.5 Relocation Requests

A relocation right applies only where law or controlling terms provide it and the required conditions are met.

Cuddle may consider the prior and new primary residence, Service availability, supported-area restrictions, and other legally relevant facts.

Because Cuddle is an online Service offered across the fifty states and the District of Columbia, a rule limited to geographically local services may not apply. The applicable state-specific Section controls.

5.6 Military Service and Similar Circumstances

Military service, deployment, or another circumstance supports relief only where law or controlling terms provide it.

Cuddle may provide a required cancellation, refund, hold, extension, or adjustment after reasonably confirming eligibility.

5.7 Holds, Pauses, Extensions, and Access Adjustments

Where required, Cuddle may place access on hold, preserve unused access, extend the access period without an additional charge, restore functionality, or provide another lawful adjustment.

A hold or pause does not create a subscription, recurring billing, automatic renewal, automatic repurchase, or future charge.

Any required confirmation will describe the effective date, remaining access, resumption method, and expiration treatment.

5.8 Effect on Premium, Free Access, and Account Status

A cancellation, refund, hold, or adjustment may end, suspend, restore, or modify Premium from the applicable effective date.

It does not automatically delete the account, remove information another member received, resolve a chargeback, or erase records Cuddle may retain under the Privacy Policy and law.

Unless the account is separately deleted, restricted, suspended, or terminated, eligible Free Access may continue.

5.9 No Transferability or Cash Value

No remedy makes an account, Premium, unused First Likes, access period, refund right, or statutory right transferable.

A refund or adjustment does not create stored value, a wallet balance, virtual credits, cryptocurrency, a payout, or a reusable balance.

5.10 Non-Waivable Rights and No Prohibited Use

Nothing in this Section limits any non-waivable cancellation, refund, disability, death, relocation, military-service, payment, privacy, accessibility, consumer-protection, public-injunctive-relief, court-access, or other right.

No request, refund, hold, extension, adjustment, or legal remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

6. General Dating-Service, Social-Referral, Online-Dating Safety, Fraud, Screening, and No-Outcome Notices

6.1 Dating-Service and Social-Referral Terminology

Laws may use terms such as “dating service,” “social-referral service,” “internet dating service,” or “online dating service.”

Those references preserve applicable rights and address legal terminology. They do not mean every referenced law applies, Cuddle guarantees introductions or relationships, or Cuddle offers an undisclosed product.

6.2 General Online-Dating Safety Notice

Online dating, off-Service communications, travel, and in-person meetings involve real-world risks.

Protect identifying, financial, workplace, home, travel, and location information. Keep early communications on Cuddle where practical, tell a trusted person about meeting plans, meet publicly, arrange transportation, keep access to your phone, and leave if you feel unsafe.

Cuddle’s channels are not emergency services. If there is immediate danger, contact local emergency services.

6.3 Screening and Account-Review Limits

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all members.

Unless specifically disclosed for a program, state, or legal requirement, Cuddle does not comprehensively screen every member’s identity, criminal history, relationship status, intentions, employment, finances, health, immigration status, social media, or safety.

Cuddle may use limited, risk-based report, moderation, fraud-prevention, payment-risk, expressly disclosed public-record, identity-document, government ID, or photo or selfie review.

Not every member is reviewed. A review may be incomplete, inaccurate, delayed, unavailable, or circumvented and is not a safety clearance.

6.4 Fraud, Impersonation, and External Payment Warnings

Profiles, photos, messages, and statements may be false, altered, stolen, or misleading.

Do not send another member money, gift cards, cryptocurrency, financial information, payment credentials, passwords, authentication codes, private keys, wallet credentials, or other value. Stop communicating if someone pressures you for information or asks you to receive or transfer funds.

A Cuddle purchase occurs only through Cuddle’s authorized checkout. External transfers are not Cuddle purchases, and Cuddle does not guarantee recovery.

6.5 Reporting, Blocking, and Unmatching

Report suspicious, fraudulent, threatening, harassing, abusive, exploitative, payment-related, minor-related, or otherwise prohibited conduct through available in-Service tools or to:

safety@cuddle-global.com

Cuddle does not require payment to report, block, or unmatch where available. You need not continue communicating first.

Do not put anyone at risk to collect evidence. A report does not guarantee review, account action, disclosure, recovery, or another result.

6.6 No Identity, Background, Safety, or Outcome Guarantee

Cuddle does not guarantee a member’s identity, age, location, relationship or marital status, intentions, truthfulness, background, criminal history, sex-offender status, safety, compatibility, availability, account ownership, payment authority, or future conduct.

A profile, Like, Match, message, indicator, review, report response, or continued access is not an endorsement, certification, clearance, or guarantee.

Cuddle does not guarantee profile views, Likes, Matches, messages, replies, meetings, dates, relationships, or another outcome.

6.7 State-Specific Delivery and Acknowledgment Methods

Where required, Cuddle will provide safety, screening, fraud, or related notices using the timing, placement, format, communication, link, or acknowledgment method required by law.

Notices may appear during registration, before member communications, on a main website or first entry point, through the Service, or by an authorized communication method.

The applicable state-specific Section controls exact requirements.

6.8 Relationship to Safety and Screening Disclosures

This Section is supplemented by the Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Community Guidelines, Terms of Service, Privacy Policy, Prohibited Services, Payments & Commerce Policy, later state-specific Sections, and law.

The Privacy Policy controls personal-information processing. More specific notices and non-waivable law control.

No safety, screening, fraud, reporting, or legal process authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

7. California-Specific Dating-Service Contract and Cancellation Notices

7.1 California Applicability

This Section applies to a California resident, buyer, transaction, or online dating-service contract only to the extent California Civil Code Sections 1694 through 1694.4 or another non-waivable California law applies.

Cuddle’s current purchased product is one thirty-day, fixed-term, non-renewing Premium access period. Each purchase is a separate one-time transaction. This Section does not create a subscription, recurring billing, automatic renewal, automatic repurchase, or future charge.

7.2 Electronic Contract, Direct Link, and Retainable Copy

A covered California online dating-service contract may be provided as an electronic writing available for online viewing.

On the page where a California buyer provides contractual consent, Cuddle will provide a clear and conspicuous direct link to the applicable contract. Upon request, Cuddle will provide a PDF or other retainable digital copy of the applicable contract.

Cuddle may retain electronic records of the contract version, direct-link display, consent action, date and time, account, checkout disclosures, purchase, and delivery of a requested retainable copy.

7.3 Standalone Cancellation Notice and Seller Contact Information

For a covered California online dating-service contract, Cuddle will present the exact cancellation statement required by applicable California law in a clear and conspicuous stand-alone first paragraph of the contract presented for consent.

That paragraph will identify:

Third Hub US, Inc., d/b/a Cuddle

and the email address for cancellation:

cancellations@cuddle-global.com

The required notice will explain the California buyer’s right to cancel without penalty or obligation before the applicable deadline. A summary elsewhere in these State-Specific Terms does not replace the required stand-alone contract notice.

7.4 Three-Business-Day Cancellation Right

A buyer covered by California’s dating-service-contract law may cancel the covered agreement or offer until midnight of Cuddle’s third business day after the contract date, excluding Sundays and holidays.

No special form, statutory citation, or exact wording is required from the buyer. A notice is sufficient if it reasonably communicates the buyer’s intention not to be bound by the covered contract.

This right is separate from ordinary refund requests, account deletion, privacy deletion, payment disputes, and chargebacks.

7.5 Email and Other Electronic Cancellation Methods

For an online dating-service contract, submit written cancellation by email to:

cancellations@cuddle-global.com

Cuddle may also provide another electronic cancellation method in the contract, checkout, account, or cancellation notice.

Include enough information to identify the account and purchase, but do not delay a timely notice while gathering optional information. Do not include full card numbers, card security codes, passwords, authentication codes, bank credentials, identity-document images, government identification, or other unnecessary sensitive information.

A telephone communication, if accepted through a Cuddle-provided channel, does not replace the written notice required by applicable California law.

7.6 Effectiveness, Confirmation, and Refund Timing

Cuddle will apply the effectiveness rule required by California law to a timely cancellation submitted through an authorized method.

For a valid cancellation under California Civil Code Section 1694.1, Cuddle will refund amounts paid under the covered dating-service contract within ten (10) days after receipt of the cancellation notice.

Cuddle may send an acknowledgment or confirmation and may preserve records of transmission, receipt, timing, contract version, purchase, cancellation, refund, and related communications.

7.7 Death, Disability, and Relocation Rights

Where California Civil Code Section 1694.3 applies, a buyer or the buyer’s estate may be relieved of payment obligations for services not received because of death or qualifying disability, and prepaid amounts allocable to unreceived services will be refunded as required by law.

A qualifying disability must be verified in writing by a physician selected and paid by the buyer. If the physician determines that the disability will last less than six months, California law may permit Cuddle to extend the contract for six months without additional charge instead of cancellation.

California’s fifty-mile relocation provision does not apply to online dating services generally available on a regional, national, or global basis. Cuddle will honor any other applicable relocation right.

7.8 Safety, Reporting, Account, Privacy, and Records Treatment

Cuddle will maintain a reference or link to dating-safety awareness information and a means for users to report concerns about another user’s behavior arising from use of the Service.

A statutory cancellation may end the affected Premium access and purchase from the legally required effective date. It does not automatically delete the account, erase information another member received, resolve a separate unauthorized-transaction claim, or remove records Cuddle may retain under the Privacy Policy and law.

Unless the account is separately deleted, restricted, suspended, or terminated, eligible Free Access may continue.

7.9 Noncompliant Contracts, Court Rights, and Non-Waivable Remedies

Nothing in Cuddle’s Terms waives a right provided by California Civil Code Sections 1694 through 1694.4.

Where applicable, a buyer retains any right to cancel a noncompliant covered contract at any time; assert that a noncompliant contract, or one entered under willfully fraudulent or misleading seller information or advertising, is void or unenforceable; seek available damages or attorney fees; access an appropriate court; or pursue public injunctive or other non-waivable relief.

Section 15 of the Terms of Service applies only to the extent permitted by California law.

7.10 No Automatic Renewal or Prohibited Use

Purchased Premium expires automatically after the disclosed thirty-day period. No cancellation is required to prevent a renewal charge, and continued purchased access requires a new checkout and separate payment authorization.

No California notice, cancellation, refund, court process, or remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

8. New York Social-Referral, Contract, Safety, Privacy-Handling, Hold, Relocation, and Fraud-Ban Notices

8.1 New York Applicability and Definitions

This Section applies only to the extent New York General Business Law Sections 394-c, 394-cc, or another non-waivable New York law governs a member, buyer, account, purchase, contract, registration, communication, or request.

For applicable New York law, “social referral service” generally includes a fee-based service matching members for dating or general social contact, and “online dating service” generally means such a service offered primarily online.

Whether a person is a “New York member” depends on the applicable statute and may reflect a New York residential or billing address or ZIP code, or presence in New York during registration.

8.2 Current Online-Dating Contract Model

Cuddle currently provides Free Access and optional Premium. Purchased Premium is one thirty-day, fixed-term, non-renewing period of First-Like functionality for the eligible account.

The current standard price is US \$89, and active purchased Premium permits up to ten (10) First Likes per day, subject to disclosed limits.

Each purchase is a separate one-time transaction. Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, automatic trial-to-paid conversion, or external purchase channels.

8.3 Price, Term, Ancillary Services, and Referral Rules

Cuddle’s current Premium price and term are below New York’s general statutory price and duration limits for social-referral-service contracts.

Cuddle does not require photography, grooming, cosmetology, dating etiquette, counseling, travel, events, screening, verification, or another ancillary good or service as a condition of purchasing Premium.

Cuddle presents possible members through online discovery but does not promise a specified number of referrals, Matches, replies, meetings, dates, or relationships. Where New York law provides a referral-related cancellation or refund right, Cuddle will apply the required calculation and disclosure.

8.4 Contract Copy and Three-Business-Day Cancellation

For a covered sale, Cuddle will provide a completed contract copy at execution showing the transaction date and seller information. The seller address is:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

Where required, the contract will use the language principally used for the sales presentation.

An online dating contract may be furnished and signed electronically if presented clearly and conspicuously.

A covered buyer may cancel without a fee within the period required by New York law, currently three (3) business days after physical or electronic receipt of the written contract.

Cancellation may be sent by certified or registered United States mail or electronically to the address or email specified in the contract.

8.5 Notice of Cancellation Form and Refund Timing

For a covered sale, Cuddle will provide the separate, completed Notice of Cancellation required by New York law in the required format, language, type size, and electronic or paper form.

To cancel electronically, send a signed and dated notice to:

cancellations@cuddle-global.com

For mailed notice, use the seller address above. The notice should identify the buyer, account, transaction, date, and intent to cancel.

For a timely covered cancellation, Cuddle will return payments within ten (10) business days after receipt, or within another period required by law.

8.6 Dating Service Consumer Bill of Rights

For every covered sale or renewal, Cuddle will provide a clear and conspicuous, separate Dating Service Consumer Bill of Rights. An online dating service may use a conspicuous, appropriately labeled hyperlink.

The notice will address at least:

• applicable price and contract-duration protections;
• the prohibition on required ancillary services;
• referral-related cancellation and refund rights;
• travel-distance rules and the online-service exception;
• the provider’s relocation policy; and
• the purchaser’s court-action right where provided by law.

This summary does not replace the statutory notice presented with the contract.

8.7 Online-Service Referral and Cancellation Rules

Because Cuddle provides online discovery and presents possible members, the statutory requirement to promise a specified monthly number of referrals may not apply.

If New York law gives a covered purchaser a cancellation right because no required social referral was furnished for two successive months, Cuddle will provide the required refund less only the legally permitted cancellation fee, calculated as disclosed in the contract and Bill of Rights.

No profile, referral, Like, Match, message, or Paid Feature guarantees a response or outcome.

8.8 Unilateral Membership Hold

Where New York law applies, a purchaser may place a covered membership on hold for up to one year by written notice. Cuddle and the purchaser may agree to a longer hold not exceeding two years.

For current fixed-term Premium, a valid hold will pause remaining covered access as required, without an additional charge or automatic renewal.

Submit a hold request to:

cancellations@cuddle-global.com

The confirmation will state the effective date, remaining access, resumption method, and revised expiration treatment.

8.9 Transfer of Private Information

Where New York law applies, Cuddle will not sell, assign, or otherwise transfer covered personal or private information acquired from a purchaser without the prior written consent required by law.

General acceptance of the Terms does not replace a separate written consent where legally required.

The Privacy Policy explains other processing and disclosures. A non-waivable New York requirement governing covered purchaser information controls any conflict.

8.10 Expiration, Deletion, Return, and Certification

When a covered contract expires or covered services end for any reason and New York law requires action, Cuddle will promptly return covered personal or private materials by certified mail or destroy and delete them from electronic storage and provide the required certification.

Cuddle may retain covered information only where permitted by the applicable New York rule, including when required by law, regulation, or judicial order.

This process is separate from ordinary account deletion and does not require Cuddle to retrieve copies controlled by another member or external party.

8.11 Relocation Policy

Cuddle’s supported area is the fifty states and the District of Columbia. A permanent move within that area ordinarily does not make the online Service unavailable.

A member who permanently moves outside the supported area during active Premium may contact:

cancellations@cuddle-global.com

Cuddle will apply a fair and reasonable relocation policy and provide any cancellation, refund, hold, extension, or other remedy required by New York law or controlling purchase terms.

8.12 Safety Awareness Notification

Cuddle will provide New York members a clear and conspicuous safety-awareness notification at registration and through a link on the main website or first Service entry point, as required.

The notice will advise members to use caution with strangers, limit identifying information in profiles and early messages, stop communicating with anyone who pressures them for personal or financial information, tell a trusted person about meeting plans, arrange their own transportation, and meet publicly.

Cuddle is not an emergency-response service.

8.13 Fraud-Ban Notification

If Cuddle imposes a fraud ban, it will notify New York members known to have received and responded to an on-Service message from the banned member, as required.

The notice will identify the banned profile by an allowed username, identification number, or similar identifier; explain that the ban involved possible false identity or significant fraud risk; warn against sending money or personal financial information; and link conspicuously to anti-fraud guidance.

The notice will be clear and conspicuous and sent by email, text message, or another appropriate method within twenty-four hours after the ban, unless later delivery is supported by effective-messaging analysis, but never later than three days. Cuddle will limit disclosure to information permitted by law.

8.14 Records, Enforcement, Court Rights, and Non-Waivable Rights

Cuddle may maintain records of contract delivery, consent, notices, cancellations, refunds, holds, relocation requests, safety notices, fraud bans, deletion, certification, and compliance under the Privacy Policy and law.

Nothing limits a non-waivable New York right to complain to a regulator or Attorney General, seek an injunction, restitution, damages, court access, or another remedy. Section 15 of the Terms of Service applies only to the extent permitted by law.

No New York contract, notice, cancellation, refund, hold, privacy process, safety notice, fraud-ban notice, or remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

9. New Jersey Internet Dating Safety and Screening Notices

9.1 New Jersey Applicability

This Section applies to the extent the New Jersey Internet Dating Safety Act, applicable rules, or another non-waivable New Jersey law governs a member or interaction with Cuddle.

A “New Jersey Member” generally means a member who provides a New Jersey billing address or ZIP code when registering, subject to controlling law.

9.2 Safety Awareness Notification

Cuddle will provide New Jersey Members a clear and conspicuous safety-awareness notification containing measures designed to promote safer dating practices.

The notice will explain that profiles may be falsified; caution is necessary with strangers; identifying, home, work, contact, travel, and financial information should be limited in profiles and early messages; communication should stop if someone pressures a member for personal or financial information; and an in-person meeting should be disclosed to a trusted person, use independent transportation, and occur publicly.

Do not send money, gift cards, cryptocurrency, credentials, authentication codes, or other value to another member. Cuddle is not an emergency-response service.

9.3 Current Criminal-History Screening Practice

CUDDLE DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OR SEX-OFFENDER-REGISTRY CHECKS ON ALL MEMBERS BEFORE THEY MAY COMMUNICATE WITH NEW JERSEY MEMBERS.

In limited, risk-based circumstances, such as after reports or other credible information concerning suspected misconduct, Cuddle may investigate whether a member has relevant criminal history. Cuddle may search publicly available state or national sex-offender registries or government public-record databases. Most members are not expected to undergo such a review.

9.4 Means, Process, Access Policy, and Disqualifying Convictions

A targeted criminal-history review may use a name search and available account information to assess whether a public record relates to the member. Where necessary, Cuddle may separately request identity-document review, government ID review, or photo or selfie review through the authenticated review flow made available through the Service.

Those account-review methods do not, by themselves, search criminal records and are not criminal background screenings or safety clearances.

A member identified as having a conviction may retain access unless ineligible under the Terms or Cuddle determines restriction or termination is warranted. A person required to register as a sex offender may not use Cuddle. Another conviction or related conduct may result in restriction or termination when it indicates a material safety, legal, fraud, or Service-integrity risk. Cuddle does not make every other conviction an automatic disqualifier.

9.5 Update Frequency and Screening Limitations

Targeted criminal-history reviews are not ordinarily rerun or periodically refreshed unless Cuddle states otherwise, receives new relevant information, or law requires another review.

Criminal background screenings are not foolproof, may create a false sense of security, and are not a perfect safety solution. A person may evade search technology or provide false information.

Not all criminal records are public, complete, accurate, current, or linked to the correct person. A review may include only publicly available convictions and may omit arrests, nonpublic or otherwise unsearched convictions, sealed or unavailable matters, recent events, and convictions from foreign countries.

9.6 Placement, Links, and Policy Changes

Cuddle will provide required New Jersey disclosures clearly and conspicuously, in bold letters and at least 12-point type where required.

Screening disclosures will appear where a New Jersey Member is asked to provide personal information or through a conspicuous link identifying the criminal-background-screening disclosure.

Where Cuddle discloses that it conducts screening, a member-profile page will conspicuously display Cuddle’s update policy or an expressly labeled link to it.

If Cuddle stops all screening, begins screening all communicating members, or materially changes its means, process, update frequency, access policy, or disqualifying-conviction policy, Cuddle will update the disclosures and provide any notice required by law.

9.7 Reporting and Safety-Tool Limits

Report suspected fraud, impersonation, violence, harassment, stalking, sexual misconduct, payment requests, exploitation, or another safety concern through available in-Service tools or to:

safety@cuddle-global.com

Cuddle does not require payment to report, block, or unmatch where available. Do not continue communicating or risk harm to collect evidence.

9.8 No Safety Guarantee and Non-Waivable Rights

No screening, review, indicator, report response, or continued account access guarantees identity, background, truthfulness, safety, compatibility, or future conduct.

Cuddle may preserve records, restrict functionality, suspend or terminate accounts, block re-registration, and cooperate with lawful authorities where permitted.

Nothing limits any non-waivable New Jersey safety, screening, privacy, consumer-protection, reporting, accessibility, court-access, public-injunctive-relief, or other right.

No notice, screening, review, report, or safety process authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

10. Texas Internet Dating Safety and Criminal-Background-Check Notices

10.1 Texas Applicability

This Section applies only to the extent Texas Business & Commerce Code Chapter 106 or another non-waivable Texas law governs Cuddle.

A “Texas Member” generally means a member who provides a Texas billing address or ZIP code when registering.

10.2 No Criminal Background Check on Each Member Disclosure

CUDDLE DOES NOT CONDUCT THE CRIMINAL BACKGROUND CHECK DESCRIBED BY TEXAS BUSINESS & COMMERCE CODE SECTION 106.003 ON EACH MEMBER.

Cuddle does not complete that check on every member before permitting a Texas Member to communicate with the member. A profile, review, report outcome, or continued access is not evidence that a criminal background check occurred.

10.3 Limited Reviews and Changes to Screening Practices

In limited, risk-based circumstances, Cuddle may review reports, credible information, government public records, or publicly available sex-offender-registry information for safety, fraud prevention, account integrity, compliance, moderation, or enforcement.

Identity-document review, government ID review, and photo or selfie review are separate account-review methods. They do not search criminal records and are not criminal background checks or safety clearances.

Not every member is reviewed. A person required to register as a sex offender may not use Cuddle under the Terms of Service. Cuddle may restrict or terminate an account where available information indicates ineligibility or material risk.

If Cuddle begins conducting the criminal background check described by Section 106.003 on each member before communication with a Texas Member, Cuddle will update its disclosures as required by law.

10.4 Texas Safety Awareness Disclosure

Dating profiles and communications may be false or misleading. Use caution with any stranger who wants to meet.

Do not place your last name, email address, home address, phone number, workplace, or other identifying information in your profile or early messages. Stop communicating with anyone who pressures you for personal or financial information or tries to obtain it deceptively.

Before meeting, tell a family member or friend where you are going and when you expect to return. Do not agree to be picked up at home. Arrange your own transportation and meet in a public place with other people nearby.

Do not send another member money, gift cards, cryptocurrency, payment credentials, passwords, authentication codes, or other value.

10.5 Clear-and-Conspicuous Placement

Cuddle will display the required no-background-check disclosure clearly and conspicuously, in bold capital letters and at least 12-point type, on its Internet website.

Cuddle will also clearly and conspicuously provide the Texas safety-awareness notification on its website. This Section does not replace any placement or formatting required elsewhere by law.

10.6 Reporting and No Safety Guarantee

Report suspected fraud, impersonation, violence, harassment, stalking, sexual misconduct, payment requests, exploitation, or another safety concern through in-Service tools or to:

safety@cuddle-global.com

Cuddle does not require payment to report, block, or unmatch where available. Do not risk harm to collect evidence.

No disclosure, review, public-record search, indicator, report response, or continued access guarantees identity, criminal history, truthfulness, safety, compatibility, or future conduct.

10.7 Non-Waivable Texas Rights

Nothing in this Section limits Cuddle’s obligations or any non-waivable Texas safety, consumer-protection, privacy, reporting, accessibility, court-access, public-injunctive-relief, or other right under applicable law.

No Texas notice, review, report, safety process, or remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

11. Utah Online Dating Safety, Screening, Reporting, and Fraud-Ban Notices

11.1 Utah Applicability and Utah Member

This Section applies only to the extent Utah Code Title 13, Chapter 67, the Utah Online Dating Safety Act, or another non-waivable Utah law governs Cuddle or a Utah Member.

A “Utah Member” generally means a member who provides a Utah billing address or ZIP code when registering with Cuddle, subject to controlling law.

11.2 Screening Disclosure Before Member Communication

CUDDLE DOES NOT CONDUCT A CRIMINAL BACKGROUND SCREENING ON EACH MEMBER.

Before permitting a Utah Member to communicate through the Service with another member, Cuddle will provide that disclosure clearly and conspicuously.

Cuddle may conduct limited, risk-based report, moderation, public-record, fraud-prevention, payment-risk, identity-document, government ID, or photo or selfie review. These limited processes do not mean that Cuddle screens each member.

Identity-document, government ID, and photo or selfie reviews do not search criminal records and are not criminal background screenings or safety clearances.

If Cuddle begins screening each member, Cuddle will update its disclosure and provide the statements required by Utah law.

11.3 Safety Awareness Headings and Required Topics

Cuddle will provide Utah Members a clear and conspicuous safety-awareness notification with headings substantially similar to:

• Online Dating Safety Awareness
• Protecting Yourself from Sexual Assault and Dating Violence
• Protecting Yourself from Financial Crimes

The notice will explain that:

• sexual conduct without the other person’s consent is a crime and may be prosecuted;
• online dating and in-person meetings involve risk;
• members should avoid sharing last names, email or home addresses, phone numbers, workplaces, Social Security numbers, daily routines, or other identifying information in profiles or early communications;
• members should stop communicating with anyone who pressures or tricks them into providing personal or financial information;
• members should not send money, especially by wire transfer, even for a claimed emergency;
• members should tell a trusted person about meeting plans, arrange their own transportation, and meet publicly;
• profiles may contain false information;
• suspicious, offensive, harassing, threatening, fraudulent, payment-related, or commercial conduct should be blocked and reported; and
• survivors of sexual or intimate-partner violence or financial crime are not to blame, should report the incident to Cuddle and law enforcement, and may seek support through appropriate hotlines and services.

The notice will also explain that reporting criminal activity may help prevent further harm and may be necessary for Cuddle to act.

11.4 Registration Notice and Main-Website Link

Cuddle will provide the safety-awareness notification when a Utah Member registers and through a clear link on Cuddle’s main website and other web-based Service locations required by applicable law.

This Section does not replace the separately presented notification or any required placement, formatting, or delivery method.

11.5 Clear Reporting Method

Cuddle will provide a clear and conspicuous method for Utah Members to report sexual or intimate-partner violence, financial crime, fraud, harassment, threats, payment requests, or other misconduct.

Use available in-Service reporting tools or contact:

safety@cuddle-global.com

Cuddle does not require payment to report, block, or unmatch where available.

If there is immediate danger, contact local emergency services.

11.6 Sexual or Intimate-Partner Violence and Financial-Crime Resources

Cuddle’s safety notification will provide reporting guidance and links or references to appropriate national or local resources for survivors of sexual or intimate-partner violence and financial crime.

Do not risk harm to collect evidence. Cuddle may preserve relevant records, restrict functionality, suspend or terminate accounts, block re-registration, and cooperate with lawful authorities where permitted or required.

11.7 Fraud-Ban Notification

A “fraud ban” means expulsion of a member because Cuddle determines there is a significant risk the member will attempt to obtain money from another member through fraud. A “banned member” is a member whose account or profile is subject to that ban.

If a Utah Member received and responded to an on-Service message from a banned member, Cuddle will provide a notification containing:

• the banned member’s username, identification number, or other profile identifier, to the extent permitted by law;
• a statement that the banned member may have used a false identity or attempted to defraud members;
• a warning not to send money or personal financial information to another member; and
• an online link to information about avoiding online fraud.

11.8 Notification Method and Timing

The fraud-ban notification will be clear and conspicuous and sent by email, text message, or another appropriate communication method consented to by the Utah Member.

Cuddle will send it within twenty-four (24) hours after initiating the ban unless circumstances require later delivery. In that case, Cuddle will send it no later than three (3) days after initiation.

11.9 Records, Privacy, and No Safety Guarantee

Cuddle may maintain records of Utah status, disclosure delivery, registration, communication eligibility, reports, safety notices, fraud bans, affected communications, notification delivery, timing, and related actions under the Privacy Policy and law.

No disclosure, screening practice, review, report response, fraud-ban notice, or continued access guarantees identity, criminal history, truthfulness, safety, compatibility, or future conduct.

11.10 Non-Waivable Utah Rights

Nothing in this Section limits any non-waivable Utah safety, screening, reporting, privacy, consumer-protection, accessibility, court-access, public-injunctive-relief, or other right.

No Utah notice, report, screening disclosure, review, fraud-ban notification, or remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

12. Colorado Dating-Service Contract, Cancellation, Safety, and Fraud-Ban Notices

12.1 Colorado Applicability

This Section applies only when Colorado Revised Statutes Sections 6-1-731, 6-1-731.5, applicable Colorado rules, or another non-waivable Colorado law governs a member, buyer, purchase, contract, report, or request.

A “Colorado Member” generally means a member who provides a Colorado billing address or ZIP code when registering.

Cuddle currently sells one thirty-day, non-renewing Premium period for US \$89, providing up to ten (10) First Likes per day. Each purchase is a separate one-time transaction.

12.2 Written or Electronic Contract and Retainable Copy

A covered Colorado dating-service contract will be in writing and may be available electronically.

Cuddle will provide a contract copy when required. For an online contract, Cuddle may instead provide a clear and conspicuous direct link on the consent page and, upon request, a retainable digital copy.

12.3 Standalone First-Paragraph Cancellation Notice

A covered online dating-service contract will contain the exact statutory cancellation statement clearly and conspicuously in a standalone first paragraph.

The paragraph will identify Third Hub US, Inc., d/b/a Cuddle and:

cancellations@cuddle-global.com

The name and cancellation method will appear in type no smaller than the body text. This Section does not replace that required notice.

12.4 Three-Business-Day Cancellation

A covered buyer may cancel until midnight of the third business day after the day the buyer signs the contract. The required notice will address Sundays and holidays as Colorado law requires.

No particular form or statutory citation is required. A notice is effective if it reasonably indicates an intention not to be bound.

12.5 Email or Other Simple Electronic Cancellation Method

Send written cancellation to:

cancellations@cuddle-global.com

Cuddle may provide another simple, cost-effective, timely, and easy-to-use electronic mechanism.

An email cancellation is effective when sent. Include enough information to identify the account and purchase, but do not delay timely notice to collect optional information.

12.6 Refund Timing and Effect on Access

For a timely, valid cancellation under Colorado Revised Statutes Section 6-1-731, Cuddle will refund all money paid under the covered contract within ten (10) days after receiving the notice.

Cancellation may end affected Premium access. It does not automatically delete the account, erase information another member received, resolve a separate payment claim, or remove lawfully retained records.

No cancellation is required to prevent renewal because Premium is non-renewing.

12.7 Death, Disability, Relocation, and Access Extension

Where Colorado law applies, a buyer or estate may be relieved of payment obligations for services not received because of death or qualifying disability, and prepaid amounts for unreceived services will be promptly refunded.

A qualifying disability must be verified in writing by a physician selected and paid by the buyer. If it is expected to last less than six months, Colorado law may permit a six-month extension without charge instead of cancellation.

Colorado’s relocation provision for geographically limited services does not apply to an online dating service generally available regionally, nationally, or globally. Cuddle will honor any other applicable relocation right.

Do not initially send unnecessary sensitive documents. Cuddle will provide submission instructions. If identity-document, government ID, or photo or selfie review is requested, use only the authenticated review flow made available through the Service.

12.8 Safety Policy, Reporting, Accessibility, and Regulatory Filings

Cuddle will maintain a Colorado-compliant Safety Policy describing:

• prohibited content and conduct, including conduct threatening public or personal safety;
• criminal-background-screening, identity-review, and age-review practices;
• suspension, barring, appeal, and member-notification practices;
• reporting guidelines and warnings against false or illegitimate reports;
• the prohibition on non-consensual sexual conduct;
• Colorado safety resources; and
• measures promoting safer online and in-person dating.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all members. Limited, risk-based public-record or account review may occur under Cuddle’s other terms and disclosures.

Report concerns through in-Service tools or:

safety@cuddle-global.com

Cuddle will place a clear and conspicuous Safety Policy link on its main website, applicable account or settings pages, and covered Colorado contracts. The link text will state that it leads to the Safety Policy.

The policy will use understandable language, be reasonably accessible to members with disabilities, be available in Cuddle’s ordinary member-facing languages, and be readable on supported devices. Cuddle will submit the policy URL, URL updates, and required annual safety reports to the Colorado Attorney General’s Office.

12.9 Fraud-Ban Notification

A “fraud ban” generally means barring a member because Cuddle determines that the member presents a significant risk of seeking money through fraud, false identity, or another fraudulent scheme.

Where Colorado law applies, Cuddle will notify each Colorado Member whom it knows received and responded to an on-Service message from the banned member.

The notice will include:

• a permitted profile identifier;
• a statement that the banned member may have used a false identity or attempted fraud;
• a warning not to send money or personal financial information; and
• a link to fraud-prevention information.

12.10 Timing, Records, and Good-Faith Protections

The fraud-ban notice will be clear and conspicuous and sent by email, text, or another appropriate method consented to by the Colorado Member.

Cuddle will send it within twenty-four (24) hours after initiating the ban unless circumstances require additional time, but no later than three (3) days after initiation.

Cuddle may retain relevant contract, cancellation, safety, report, appeal, fraud-ban, notification, and regulatory-filing records under the Privacy Policy and law.

Nothing limits protections available for good-faith notifications or remedial action under Colorado law.

12.11 Non-Waivable Colorado Rights and No Prohibited Use

Where Colorado law applies, a noncompliant covered contract, or one entered in response to willfully fraudulent or misleading information or advertising, is void and unenforceable. A buyer may cancel a noncompliant contract at any time. Any prohibited waiver is void.

Nothing limits any non-waivable Colorado cancellation, refund, safety, reporting, privacy, consumer-protection, accessibility, court-access, public-injunctive-relief, or other right. Section 15 of the Terms of Service applies only as permitted by law.

No Colorado contract, notice, cancellation, refund, Safety Policy, report, fraud-ban notice, filing, or remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

13. Other State and District of Columbia Contract, Cancellation, and Consumer Notices

13.1 Overview and Applicability

This Section addresses contract, cancellation, refund, disclosure, recordkeeping, and consumer-protection requirements that may apply in Illinois, Wisconsin, Ohio, North Carolina, the District of Columbia, and other jurisdictions not addressed in a separate state-specific Section.

A right applies only to the extent the relevant law governs the member, buyer, contract, purchase, or request. More specific statutory language, checkout disclosures, contract notices, and non-waivable law control any conflict.

Cuddle’s current purchased product remains one thirty-day, fixed-term, non-renewing Premium period for US \$89, providing up to ten (10) First Likes per day. Each purchase is a separate one-time transaction and does not automatically renew.

13.2 Illinois Dating-Referral-Service Contract Rights

Where the Illinois Dating Referral Services Act applies, Cuddle will provide a written contract containing required provisions and disclosures and will provide the customer a copy when the contract is signed. Cuddle will retain covered contract records for the period required by Illinois law.

A covered Illinois contract will state the applicable cancellation period. This may include the statutory three-business-day period and, where the purchase is treated as not made at an existing facility, the seven-calendar-day period for cancellation and a full refund.

Where Illinois law requires cancellation by written notice delivered through certified or registered mail, the covered contract will identify the required address and method. Cuddle may additionally accept electronic notice, but an optional electronic method does not replace a legally required delivery method unless applicable law permits that result.

Cuddle will provide any required refund within the statutory period and honor applicable relocation, death-related, and other statutory remedies.

A prohibited waiver is void. A covered noncompliant contract, or a contract entered in reliance on false, fraudulent, or misleading seller information or advertising, may be void or unenforceable as provided by law.

13.3 Wisconsin Dating-Service Contract Rights

Where Wisconsin Statutes Section 100.175 applies, Cuddle will provide a written dating-service contract and a copy to the buyer.

The covered contract will include the required cancellation-and-refund caption and notice, including the buyer’s right to cancel until midnight of the third day after signing, in the legally required format.

The contract will state a specified term, clearly disclose the full price and payment obligations, and comply with applicable limits. Cuddle’s current thirty-day term and US \$89 standard price create no subscription, renewal, financing arrangement, or future payment obligation.

A cancellation must be submitted using the method stated in the covered contract or required by law. Cuddle will provide the refund, nullification of financial obligations, or other remedy required by Wisconsin law.

A contract that does not comply with applicable Wisconsin requirements is unenforceable against the buyer to the extent provided by law. Cuddle will maintain any financial-responsibility protection, registration, records, or other compliance measure required for its actual Wisconsin offering.

13.4 Ohio Prepaid-Entertainment and Social-Referral Contract Rights

Where Ohio Revised Code Sections 1345.41 through 1345.50 apply, a covered Cuddle purchase may be treated as a prepaid-entertainment contract involving a social-referral service.

Cuddle will provide a dated written or electronic contract, give the buyer a copy, and include the notices, seller information, service description, price, term, cancellation instructions, and other disclosures required by Ohio law.

A covered buyer may cancel until midnight of the third business day after the date on which the first service under the contract is available, subject to the controlling statutory rule and contract notice.

Cuddle will recognize an authorized cancellation that reasonably indicates the buyer’s intent to cancel. After a valid cancellation, Cuddle will tender required payments or other consideration within the period required by Ohio law.

A cancellation may end affected Premium access but does not automatically delete the account, erase information another member received, or resolve a separate unauthorized-transaction claim, chargeback, or privacy request.

13.5 North Carolina Prepaid-Entertainment Contract Rights

Where North Carolina General Statutes Article 21 of Chapter 66 applies, matching, dating, or social-club services may be treated as prepaid-entertainment services.

Cuddle will provide the written contract, statutory cancellation notice, seller information, contract date, service description, price, term, and other disclosures required by North Carolina law.

A covered buyer may cancel until midnight of the third business day after signing the contract. If covered services are not available on the sale date, the cancellation period may extend until midnight of the third business day after the services become available and the buyer is notified.

Cancellation notice need not use a particular form if it reasonably communicates the buyer’s intent to cancel and is delivered through a method authorized by law or the contract.

Cuddle will return required payments within thirty (30) days after a valid cancellation. Any lawful cancellation fee, pro rata calculation, bonding, escrow, or financial-responsibility requirement applies only to the extent the statute permits or requires it for Cuddle’s actual offering.

13.6 District of Columbia Consumer Rights

Cuddle will not use an unfair or deceptive trade practice in connection with a District of Columbia account, purchase, advertisement, disclosure, cancellation, refund, or support response.

Cuddle will accurately describe Premium functionality, term, price, daily allowance, one-time charge, non-renewing model, seller identity, refund rules, and statutory rights.

District automatic-renewal requirements do not convert Cuddle’s current non-renewing Premium purchase into an automatically renewing contract. Before offering an automatic-renewal or trial-to-paid model in the District, Cuddle will implement any required disclosures, consent, reminders, cancellation methods, and other protections.

A District consumer may use any complaint, regulatory, court, payment, privacy, or consumer-protection process available under non-waivable law.

13.7 Other State Contract, Cancellation, Refund, and Safety Rights

Another state or the District of Columbia may provide a contract-copy, cooling-off, cancellation, refund, death, disability, relocation, military-service, safety, screening, privacy, payment, accessibility, or consumer-protection right not repeated here.

Cuddle will provide and honor any applicable notice, method, deadline, refund, access adjustment, or remedy required by controlling law. A legally required right applies even if these State-Specific Terms do not reproduce every statutory detail.

13.8 More Favorable Notices and Non-Waivable Rights

If a checkout disclosure, purchase-specific term, contract notice, or applicable law provides a greater or more favorable non-waivable right, that right controls.

Nothing limits a right to contact a regulator, Attorney General, payment provider, bank, card issuer, court, or other lawful body or to seek public injunctive or other non-waivable relief.

13.9 No Prohibited Use

No contract, notice, cancellation, refund, complaint, court process, or consumer remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

14. State Privacy, Cookie, Sensitive-Information, and Account-Review Rights

14.1 Privacy Policy Controls

The Privacy Policy governs Cuddle’s collection, use, disclosure, retention, deletion, security, and other processing of personal information.

This Section summarizes state-specific rights and does not replace any notice, consent, choice, appeal, or process required by law. The Privacy Policy controls personal-information processing, subject to more specific state law.

14.2 State Privacy Rights

Depending on applicable law, a resident may have rights to confirm processing; access, copy, delete, or correct information; obtain portable data; withdraw consent; opt out of certain processing; limit certain uses of sensitive personal information; appeal a decision; or receive required processing information.

Not every right applies in every circumstance. Exceptions may permit processing or retention for safety, security, fraud prevention, payment risk, legal compliance, disputes, tax, accounting, records, or protection of users and the Service.

14.3 Access, Deletion, Correction, and Portability

Submit an applicable request to:

privacy@cuddle-global.com

Include enough information to identify the account or request, relevant state of residence, and authority to act.

Account deletion and privacy-law deletion are separate processes. Deletion may not remove information another member received or information Cuddle may lawfully retain.

Where portability applies, Cuddle will provide covered information as required by law, subject to authentication, security, and applicable exceptions.

14.4 Consent Withdrawal, Opt-Outs, Authorized Agents, and Appeals

Where applicable, you may withdraw consent or exercise an opt-out through a method Cuddle provides. Withdrawal generally applies prospectively.

An authorized agent may submit a request where permitted. Cuddle may verify the agent’s authority and, where allowed, confirm the request with the consumer.

If Cuddle denies or limits a request, Cuddle will provide any explanation, appeal method, response period, or regulatory-contact information required by law.

14.5 Cookies, Global Privacy Control, and Similar Signals

The Cookie / Tracking Policy governs cookies and similar technologies.

Cuddle may provide banners, settings, consent tools, browser or device choices, and required controls. Blocking necessary technologies may affect login, security, settings, support, checkout, or other functionality.

Where law requires recognition of Global Privacy Control or another legally recognized universal opt-out signal for processing Cuddle conducts, Cuddle will process the signal as required.

14.6 Sensitive Personal Information

Cuddle may process categories treated as sensitive under applicable law, including age or date-of-birth information, sexual orientation voluntarily provided, precise geolocation if collected, private communications, account credentials, payment-related information, government-identification information, and account-review materials.

Cuddle processes sensitive personal information only for disclosed, reasonably necessary, and proportionate purposes and will obtain consent or provide limitation rights where required.

Do not submit unnecessary sensitive information through ordinary email, profiles, messages, reports, appeals, Typeform, Intercom, or mail.

14.7 Limited, Risk-Based Account Review

Cuddle does not routinely require identity-document review, government ID review, or photo or selfie review for every user or during ordinary registration.

In limited, risk-based circumstances, Cuddle may request review for suspected impersonation, scams, fraud, prohibited commercial activity, account farming, payment risk, safety concerns, recovery, account integrity, compliance, moderation, enforcement, or a legally required request process.

Not every user is reviewed. A completed review is not a criminal background check, sex-offender-registry check, relationship-status check, intention check, or safety clearance.

14.8 Authenticated Review Flow

Submit requested identity-document images, government ID materials, or photo or selfie review materials only through the authenticated review flow made available through the Service.

Do not use that flow for full payment card details, bank credentials, passwords, authentication codes, private keys, wallet credentials, or unrelated sensitive information.

14.9 Review-Image Deletion and Limited Result Records

After the review and related operational, safety, fraud-prevention, payment-risk, dispute, and legal needs are resolved, Cuddle places submitted review images into its deletion process, subject to backup cycles, legal holds, law, and operational requirements.

Cuddle may retain a limited record of review type, status or result, completion date, reference or reason code, associated account, and whether another review is required.

14.10 No Sale, Targeted-Advertising Sharing, or Price Personalization

Cuddle does not sell personal information or share it for targeted advertising.

Cuddle does not use safety, moderation, fraud-prevention, payment-risk, account-history, eligibility, device, location, or account-review information to personalize an individual user’s price.

Cuddle does not use submitted review images or limited review-result records to rank, recommend, or match users; advertise; create public-facing profile content; or provide financial products or services.

14.11 Non-Waivable Privacy Rights and No Prohibited Use

Cuddle will not unlawfully discriminate against a person for exercising an applicable privacy right.

Nothing limits any non-waivable privacy, cookie, consent, opt-out, appeal, data-security, breach-notification, accessibility, anti-discrimination, public-injunctive-relief, court-access, or other right.

No privacy request, consent withdrawal, opt-out, signal, appeal, account review, deletion process, or legal remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

15. Payment Rights, Contact Channels, Changes, Priority, and Non-Waivable Rights

15.1 Billing Errors and Unauthorized Transactions

If you believe a Cuddle charge is duplicate, incorrect, unauthorized, or disputed, contact:

billing@cuddle-global.com

Include enough information to identify the account and transaction, such as the account email, transaction identifier, charge date, amount, and statement descriptor.

Do not send full card numbers, security codes, passwords, authentication codes, bank credentials, identity-document images, government identification, private keys, wallet credentials, or unrelated sensitive information through ordinary email.

Cuddle may review relevant checkout, authorization, activation, refund, account, support, fraud-prevention, and payment-risk records. Where appropriate or required, Cuddle may correct a record, restore access, or provide a refund or adjustment.

15.2 Chargebacks and Payment Disputes

Nothing here limits a non-waivable right to contact a card issuer, bank, regulator, Attorney General, court, or other lawful body regarding a billing error, unauthorized transaction, duplicate charge, refund, chargeback, reversal, or payment dispute.

A payment-participant process does not automatically replace a separate statutory-cancellation, refund, privacy, or account process.

You may not knowingly seek duplicate recovery for the same charge. Cuddle may cooperate with payment participants and make a lawful adjustment where duplicate recovery occurs.

15.3 Good-Faith Exercise of Rights

Good-faith exercise of a non-waivable payment, refund, cancellation, billing-error, unauthorized-transaction, chargeback, payment-dispute, privacy, safety, or consumer-protection right is not prohibited and will not, by itself, result in retaliation.

False, fabricated, altered, misleading, abusive, retaliatory, duplicative, or bad-faith claims, evidence, notices, or requests remain prohibited.

15.4 Official Contact Channels

Use the channel that best matches the request:

• Billing, refunds, unauthorized charges, chargebacks, and disputes: billing@cuddle-global.com
• Statutory cancellation: cancellations@cuddle-global.com
• Privacy and data rights: privacy@cuddle-global.com
• General support: support@cuddle-global.com
• Safety: safety@cuddle-global.com
• Security: security@cuddle-global.com
• Enforcement appeals: appeals@cuddle-global.com
• Formal legal notices: legal@cuddle-global.com
• Arbitration opt-out and qualifying change rejection: arbitrationoptout@cuddle-global.com

The Contact / Legal Notices control routing. Using the wrong channel may delay processing and may not satisfy a deadline unless law requires another result or Cuddle accepts it in writing.

15.5 Records and Evidence

Consistent with the Privacy Policy and law, Cuddle may maintain records relating to notices, acknowledgments, residency, purchases, refunds, cancellations, disputes, privacy requests, safety and screening notices, fraud bans, appeals, filings, and state-specific compliance.

Electronic records may document delivery, timing, authorization, compliance, and request handling where permitted.

15.6 Changes to These State-Specific Terms

Cuddle may update these State-Specific Terms prospectively. For a material change, Cuddle will update the Effective Date or Last Updated date and provide any process required by law.

An update will not retroactively increase an authorized charge, create a future charge, shorten active purchased Premium, or reduce a non-waivable right.

15.7 Relationship and Priority

These State-Specific Terms are supplemented by the Terms of Service, Purchase Terms, Paid Features Terms, Privacy Policy, safety and screening disclosures, Cookie / Tracking Policy, Contact / Legal Notices, checkout and product disclosures, purchase-specific terms, and law.

For a state-specific subject, a more specific state notice or non-waivable law controls. The Purchase Terms control purchase matters; the Privacy Policy controls personal-information processing; and the Paid Features Terms control Premium functionality, limits, activation, and expiration.

15.8 Arbitration, Court Access, and Public Injunctive Relief

Section 15 of the Terms of Service applies only to the extent permitted by law.

Nothing here requires arbitration or waives small-claims access, public injunctive relief, governmental processes, sexual-assault or sexual-harassment court rights, or another forum, remedy, or procedure that cannot lawfully be waived.

15.9 Accessibility and Anti-Discrimination

Cuddle will provide state-specific notices and request methods in a reasonably accessible manner where required.

Cuddle will not unlawfully discriminate or retaliate against a person for exercising an applicable protected right.

15.10 Non-Waivable Rights

Nothing in these State-Specific Terms limits any right, remedy, forum, procedure, or protection that cannot lawfully be waived or limited.

15.11 Final No-Prohibited-Use Provision

No state-specific notice, refund, cancellation, payment dispute, privacy request, screening disclosure, safety process, fraud-ban notice, filing, court process, or remedy authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, paid companionship, payment facilitation, marketplace activity, stored value, wallets, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.