Cuddle State-Specific Terms & Cancellation Notices

Effective Date: May 8, 2026

Last Updated: October 2, 2026

1. About These State-Specific Terms

1.1 Purpose

These State-Specific Terms & Cancellation Notices (“State-Specific Terms”) explain rights, notices, procedures, and remedies that may apply under state or District of Columbia law.

They may address dating-service or social-referral-service contracts; subscription and automatic-renewal requirements; statutory cancellation and refunds; safety and screening; privacy, payment, accessibility, and other non-waivable protections.

1.2 Operator

Cuddle is operated by Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”).

1.3 Availability in All 50 States and D.C.

Cuddle is currently available to eligible adults physically located in any of the fifty (50) U.S. states or the District of Columbia while using the Service.

The Service is not currently offered in U.S. territories or outside the United States unless we expressly state otherwise.

1.4 Scope

These State-Specific Terms apply only when a law, required notice, checkout disclosure, purchase-specific term, or non-waivable right applies to an account, subscription, purchase, renewal, cancellation, refund, report, request, or other interaction with Cuddle.

Not every right applies to every member or transaction.

1.5 Relationship to Other Terms

These State-Specific Terms are Additional Terms and are incorporated into our Terms of Service where applicable.

The Terms of Service govern general Service use. The Purchase, Billing, Cancellation & Refund Terms govern purchase matters. The Paid Features Terms govern Premium functionality. The Privacy Policy governs personal-information processing. The Prohibited Services, Payments & Commerce Policy, safety and screening notices, Cookie / Tracking Policy, and Contact / Legal Notices govern their stated subjects.

1.6 Order of Priority

For covered state-specific matters, these State-Specific Terms control conflicting general terms, subject to non-waivable law.

A more specific lawful checkout disclosure, contract or cancellation notice, purchase-specific term, privacy or safety notice, or non-waivable law controls the subject it addresses.

2. How State-Specific Rights Apply and How to Make a Request

2.1 When State-Specific Rights Apply

A state-specific right, notice, procedure, or remedy applies only when the relevant law governs your account, subscription, purchase, renewal, cancellation, refund, report, request, or other interaction with Cuddle.

A right may apply even if these State-Specific Terms do not reproduce every statutory detail. We will provide or honor a required notice, process, or remedy to the extent applicable law requires.

2.2 Residence, Billing, Location, and Contract Formation

Applicability may depend on legally relevant facts, including:

  • your state of residence;
  • your billing address or ZIP code;
  • your physical location when registering, subscribing, using the Service, or submitting a request;
  • where the contract or transaction was formed;
  • the purchase, renewal, cancellation, or request date;
  • the product, price, payment method, and transaction status; and
  • whether you act for yourself, as an authorized agent, or for an estate.

No single factor necessarily controls every issue. You must provide accurate, current, and non-misleading information.

2.3 State-Specific Checkout and Account Notices

We may provide a state-specific disclosure, contract, cancellation notice, acknowledgment, receipt, safety notice, screening notice, privacy notice, or other communication through checkout, your account, email, the Service, or another method permitted or required by law.

A more specific notice controls the subject it addresses to the extent required by law.

2.4 Statutory-Cancellation Channel

For a statutory cancellation, rescission, membership-hold, or similar request, follow the method stated in the applicable notice or contact:

cancellations@cuddle-global.com

Clearly identify the purchase or subscription and state that you are exercising a statutory right. If the applicable notice requires mail, a signed form, or another method, use that method.

An ordinary Premium cancellation through subscription management stops future renewals but is not automatically a statutory cancellation or refund request.

2.5 Information to Include

Include information reasonably available to identify and process the request, such as:

  • your full name;
  • account email, phone number, or identifier;
  • state of residence and billing ZIP code;
  • transaction, receipt, or subscription identifier;
  • purchase, renewal, or charge date;
  • the right or remedy requested; and
  • any deadline or relevant notice, if known.

Do not send full card numbers, security codes, passwords, authentication codes, bank credentials, government identification, or other unnecessary sensitive information through ordinary email.

2.6 Authorized Representatives and Estates

An authorized agent, estate representative, guardian, or other legally recognized person may submit a request where permitted by law.

The requester must identify the person represented and provide information reasonably necessary to establish authority. A representative request does not transfer the account, Premium, messages, or other personal Service rights.

2.7 Timing, Verification, Wrong Channels, and Records

Some rights have strict deadlines. Submit the request within the period and by the method stated in the applicable law or notice.

We may request proportionate information to verify the account, transaction, residency, identity, or representative authority. If sensitive documents are necessary, we may provide an authenticated or secure submission method.

Using the wrong channel may delay processing, but we will not use a minor formatting defect or missing optional information to defeat a non-waivable right where law requires another result.

We may maintain records of notices, requests, delivery, timing, verification, decisions, cancellations, refunds, holds, confirmations, and related communications as described in our Privacy Policy.

3. 30-Day Subscription, Automatic Renewal, and General Cancellation Rights

3.1 Free Access and 30-Day Premium

Cuddle provides eligible members with core features without payment (“Free Access”). Free Access is not a free trial and does not automatically become a paid subscription.

Premium is Cuddle’s optional subscription with a 30-day billing period. While active, Premium includes eligible Free Access functionality and permits an eligible member to send up to ten (10) First Likes per day, subject to our Paid Features Terms.

3.2 Current Price and Taxes

The current standard price of Premium is US$89 per 30 days, plus applicable taxes.

Before you subscribe, checkout will display the price, billing frequency, automatic-renewal terms, taxes or fees, and cancellation method. The amount and terms shown at checkout control the transaction, subject to law.

3.3 Automatic Renewal Every 30 Days

Premium automatically renews every 30 days until canceled.

By subscribing and providing affirmative authorization, you authorize Third Hub US, Inc. and its payment processors to charge your selected Payment Method for the initial Billing Period and each later Billing Period, plus applicable taxes, unless you cancel before the next renewal charge is processed.

We will provide a confirmation that you can retain. Where required, we will also provide renewal reminders, material-change or fee-change notices, and renewed consent requests.

3.4 Online Cancellation

You may cancel Premium at any time through the online subscription-management option available in your Cuddle account.

If that option is unavailable or you need assistance, contact billing@cuddle-global.com. We may confirm that the request relates to your account, but we will not require another purchase, offer, or retention call before canceling.

To avoid the next renewal charge, cancel before that charge is processed.

Unless law or an offer requires otherwise, ordinary cancellation takes effect at the end of the current paid Billing Period, and Premium generally remains available until then. We will provide confirmation after cancellation.

3.5 Ordinary Cancellation and Statutory Cancellation

Ordinary cancellation stops future renewals. It does not automatically reverse a completed charge, create a refund, or delete your account.

A statutory cancellation, rescission, cooling-off, or similar right may provide a different deadline, method, effective date, or remedy. To exercise such a right, follow the applicable state-specific notice or contact cancellations@cuddle-global.com.

The more specific notice and non-waivable law control.

3.6 Refunds Required by Law

Except where required by law, stated in an applicable notice or offer, or expressly approved by Cuddle, Premium charges are non-refundable and are not prorated.

Where a valid statutory cancellation or other non-waivable right applies, we will provide the cancellation, refund, credit, release from future payment, access adjustment, or other remedy required by the controlling rule.

An approved refund may end related Premium access.

3.7 Death, Disability, Hospitalization, Relocation, Military Service, and Holds

Some laws may provide cancellation, refund, suspension, hold, extension, or other rights because of death, qualifying disability, hospitalization, relocation, military service, or another qualifying circumstance.

These rights are not universal. Eligibility, deadlines, evidence, calculations, and remedies depend on the applicable law and notice.

Do not send unnecessary sensitive information with the initial request. We may provide secure submission instructions where documentation is needed.

A valid hold or pause will affect billing and Premium access as required by law and will not authorize charges during a period when charges must be suspended.

3.8 Account Deletion

Completing account deletion cancels future Premium renewals associated with that account and may end Premium access immediately.

Account deletion does not automatically create a refund, reverse a completed charge, preserve access through the remaining Billing Period, or replace a statutory-cancellation request.

To stop renewals while generally keeping Premium through the paid period, cancel Premium without deleting your account.

4. California Dating-Service and Automatic-Renewal Notices

4.1 California Applicability

This Section applies only to the extent California Civil Code Sections 1694 through 1694.4, California Business and Professions Code Sections 17600 through 17606, or another non-waivable California law governs a member, subscription, purchase, contract, cancellation, refund, or request.

Cuddle’s current paid offering is Premium with a 30-day billing period. These rights supplement our general Purchase, Billing, Cancellation & Refund Terms.

4.2 Electronic Contract, Direct Link, and Retainable Copy

A covered California online dating-service contract may be provided electronically for online viewing.

On the page where a buyer provides contractual consent, Cuddle will provide a clear and conspicuous direct link to the applicable contract. Upon request, we will provide a PDF or other retainable digital copy.

We may retain records of the contract version, disclosures, link display, consent, purchase, acknowledgment, and delivery, as described in our Privacy Policy.

4.3 Standalone Dating-Service Cancellation Notice

For a covered contract, Cuddle will present the cancellation statement required by California law clearly and conspicuously as a stand-alone first paragraph of the contract presented for consent.

The paragraph will identify Third Hub US, Inc., d/b/a Cuddle, and the electronic cancellation address:

cancellations@cuddle-global.com

The exact contract notice controls over this summary.

4.4 Three-Business-Day Cancellation Right

A covered buyer may cancel without penalty or obligation until midnight of the third business day after the day the agreement is signed, as calculated under California law.

No special form or statutory citation is required if the notice reasonably communicates the buyer’s intention not to be bound.

This right is separate from ordinary Premium cancellation, account deletion, a privacy request, a billing dispute, or a chargeback.

4.5 Electronic Cancellation and Refund Timing

Written cancellation for a covered online contract may be sent to:

cancellations@cuddle-global.com

Cuddle may provide another electronic method in the contract, checkout, account, or notice. Include enough information to identify the account and purchase, but do not send full card numbers, security codes, passwords, authentication codes, or unnecessary identity documents.

For a valid and timely statutory cancellation, Cuddle will end the covered obligation and refund amounts paid within the period required by California law, currently within ten (10) days after receipt.

We may provide confirmation and retain records of submission, receipt, timing, cancellation, refund, and communications.

4.6 Automatic-Renewal Disclosures and Consent

Before a California consumer subscribes, Cuddle will clearly and conspicuously disclose the material automatic-renewal terms near the request for consent.

The disclosure will state that Premium continues until canceled; the 30-day renewal period; recurring price and charge frequency; the cancellation policy and methods; any minimum obligation; and Cuddle’s contact information.

Before confirming billing information, we will provide any additional required notice. We will obtain express affirmative consent before charging the Payment Method and will not use language or design that undermines consent.

After purchase, we will provide a retainable acknowledgment containing or linking to the subscription terms, cancellation policy, and cancellation method.

We will maintain verification of affirmative consent for the legally required period.

4.7 Online Cancellation, Reminders, and Fee Changes

A consumer who subscribes online may terminate automatic renewal exclusively online, at will, and without unnecessary obstruction or delay.

Cuddle will provide a prominently located cancellation link or button within the account, profile, settings, or another immediately accessible online method. Reasonable authentication may be required. A consumer unable or unwilling to authenticate online may use another available lawful method.

Cancellation will be available in the same medium used to activate the subscription or another medium in which the consumer ordinarily interacts with Cuddle, as required.

We may explain cancellation effects or present an optional retention offer only while prompt cancellation remains available.

We will provide required annual reminders and any reminder required for a qualifying trial, promotional price, or longer initial term. For a fee change, we will provide clear notice and cancellation information no less than seven (7) and no more than thirty (30) days before it takes effect.

4.8 Death, Disability, and Relocation

Where California dating-service law applies, a buyer or authorized estate representative may be relieved of payment obligations for services not received because of death or qualifying disability. Prepaid amounts allocable to unreceived services will be refunded as required.

A qualifying disability may require written verification by a physician selected and paid by the buyer. If it is expected to last less than six months, California law may permit a six-month extension without additional charge instead of cancellation.

California’s statutory relocation provision generally does not apply to online dating services generally available regionally, nationally, or globally. Cuddle will honor any other applicable non-waivable relocation right.

4.9 Dating-Safety Link and Reporting

Cuddle will maintain a reference or link to dating-safety awareness information describing measures intended to promote safer dating practices.

We will also maintain a means to report concerns about another member’s conduct arising from the Service. Safety information, reporting tools, account reviews, or Premium do not guarantee identity, truthfulness, compatibility, or safety.

For immediate danger, contact local emergency services.

4.10 Remedies, Court Rights, and Non-Waivable Rights

Nothing in Cuddle’s terms waives a right provided by California dating-service or automatic-renewal law.

Where applicable, a buyer retains any right to cancel a noncompliant contract, assert that a covered contract is void or unenforceable, seek available damages or attorney’s fees, contact a regulator, pursue public injunctive relief, or use another non-waivable forum or remedy.

Section 15 of the Terms of Service applies only to the extent permitted by California law.

No California cancellation, refund, notice, complaint, or remedy authorizes prohibited services, prohibited payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

5. New York Social-Referral and Online-Dating Notices

5.1 Applicability and Definitions

This Section applies only to the extent New York General Business Law Sections 394-c, 394-cc, 527, and 527-a, or another non-waivable New York law applies.

For this Section:

  • “social referral service” includes a fee-based service matching members by computer or other means for dating or general social contact;
  • “online dating service” means a social referral service offered primarily online;
  • “New York Member” means a person treated as such under applicable law, including certain persons who provide a New York residential or billing address or ZIP code or are in New York when registering; and
  • “Fraud Ban” means a ban imposed because Cuddle determines that a member used or is substantially likely to use a false identity or presents a significant risk of attempting to obtain money through fraud.

The statutory notice and law control over this summary.

5.2 Contract Copy and Seller Information

For each covered sale, Cuddle will provide a completed contract copy at execution, showing the transaction date and identifying the seller as:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

Electronic cancellation address:

cancellations@cuddle-global.com

A covered online contract may be furnished and signed electronically if provided clearly and conspicuously. Cuddle will provide any required cancellation statement near the consent or signature area and in the required language and format.

For Premium with a 30-day billing period, Cuddle will also provide the automatic-renewal disclosures, affirmative-consent process, retainable acknowledgment, cancellation mechanisms, price-increase treatment, and material-change notices required by applicable New York law.

5.3 Three-Business-Day Cancellation

A covered buyer may cancel without a fee within three (3) business days after physical or electronic receipt of the written contract.

This right is separate from ordinary Premium cancellation, which stops future renewals but does not automatically create a refund.

Follow the Notice of Cancellation supplied with the contract. A timely notice may be sent to cancellations@cuddle-global.com or by certified or registered United States mail to the seller address above, as stated in the contract and law.

5.4 Notice of Cancellation and Refund Timing

At execution, Cuddle will provide the completed Notice of Cancellation required by New York law in the required language, format, and type size. For an online dating service, it may be provided electronically with the contract in a clear and conspicuous manner.

The notice will state the transaction date, cancellation deadline, seller, delivery method, and payment-return rule. Where required, submit a signed and dated notice using the stated method.

For a valid timely cancellation, Cuddle will return covered payments within ten (10) business days after receiving the notice, or as otherwise required by law.

5.5 Dating Service Consumer Bill of Rights

For every covered sale or renewal, Cuddle will provide a clear and conspicuous, separate Dating Service Consumer Bill of Rights. For the online Service, it may be provided through a conspicuous, appropriately labeled hyperlink.

The statutory notice controls and describes protections concerning:

  • contract price and duration;
  • optional ancillary services;
  • search, possible-match, and referral rules;
  • cancellation where required referrals are not furnished;
  • any applicable travel-distance rule;
  • Cuddle’s relocation policy; and
  • court-action rights.

5.6 Search, Possible-Match, and Referral Rules

Cuddle provides online discovery and presents possible members. It does not promise a specified number of referrals, Matches, replies, meetings, dates, or relationships.

The statutory minimum-referral requirement does not apply where an online dating service provides search functionality or presents possible matches, to the extent New York law provides.

If applicable law permits cancellation because Cuddle furnished no social referral for two or more successive months, Cuddle will provide the required cancellation and refund. Any permitted cancellation fee will be calculated and disclosed in the contract and Bill of Rights.

A profile presentation, Like, Match, or message does not guarantee a response or outcome.

5.7 Membership Hold

Where New York law applies, a purchaser may unilaterally place a covered membership on hold for up to one year by written notice. The parties may agree to a longer hold not exceeding two years.

Submit the request to cancellations@cuddle-global.com and identify the account and subscription.

Cuddle will confirm the effective date, billing treatment, remaining access, resumption method, and revised schedule. Access and charges will be paused to the extent required by law and the covered contract.

5.8 Private-Information Transfer, Destruction, and Certification

Where New York law applies, Cuddle will not sell, assign, or otherwise transfer personal or private information or materials acquired from a purchaser without the prior written consent required by law. General acceptance of Cuddle’s Terms does not replace separate written consent where required.

At contract expiration or when covered services end, Cuddle will promptly return covered materials by certified mail or destroy and delete them from electronic storage and provide the required certification, unless retention is required by law, regulation, or judicial order.

The Privacy Policy governs this process. It concerns information controlled by Cuddle and does not require recovery of copies independently controlled by another member or external service, except where law requires otherwise.

5.9 Relocation Policy

Cuddle serves the fifty U.S. states and D.C. Moving within that area does not itself create a refund right.

For permanent relocation outside that area, email cancellations@cuddle-global.com with your move date. Cancellation takes effect on the later of that date or our receipt of your request, ending Premium and future renewals.

We will refund the subscription fee paid for remaining prepaid days, prorated by calendar days in the applicable Billing Period, with applicable tax adjustments and no cancellation fee, within thirty days after cancellation or sooner if law requires.

Verification under Section 2 will not postpone an eligible cancellation’s effective date. Greater statutory rights remain unaffected.

5.10 Safety-Awareness Notice

Cuddle will provide New York Members a clear and conspicuous safety-awareness notice at registration and through a link on the main website or first Service entry point.

The notice will advise members to:

  • use caution with strangers;
  • omit last names, email addresses, home addresses, phone numbers, workplaces, and other identifying information from profiles and initial messages;
  • stop communicating with anyone who pressures them for personal or financial information;
  • tell a trusted person about an in-person meeting;
  • avoid being picked up at home;
  • arrange their own transportation; and
  • meet in a public place.

Cuddle’s channels are not emergency services. For immediate danger, contact local emergency services.

5.11 Fraud-Ban Notification

After a Fraud Ban, Cuddle will notify New York Members known to have received and responded to an on-Service message from the banned member, as required by law.

The clear and conspicuous notice will include:

  • a permitted profile identifier;
  • a statement that the member may have used a false identity or presented a significant risk of attempting to obtain money through fraud;
  • a warning never to send another member money or personal financial information; and
  • a link to online-dating fraud guidance.

The notice will be sent by email, text message, or another appropriate method within twenty-four (24) hours after the Fraud Ban, unless effective-messaging analysis supports later delivery, but never later than three (3) days after the ban.

Cuddle will disclose only information permitted by law.

5.12 Records, Complaints, and Court Rights

Cuddle may maintain records of contracts, consent, sales, renewals, Bill of Rights delivery, cancellations, refunds, holds, relocation requests, safety notices, Fraud Bans, notifications, deletion, certification, and compliance as described in the Privacy Policy.

Nothing limits a purchaser’s non-waivable right to complain to the New York Attorney General or another authorized body, bring a court action, seek actual damages or another statutory remedy, or pursue available public injunctive relief.

Section 15 of the Terms of Service applies only to the extent permitted by New York law.

No New York notice, cancellation, refund, hold, complaint, or remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

6. Colorado Dating-Service and Online-Dating Safety Notices

6.1 Colorado Applicability

This Section applies where Colorado Revised Statutes Sections 6-1-731, 6-1-731.5, applicable rules, or another non-waivable Colorado law governs Cuddle.

For the relevant statutory notices, a “Colorado Member” is a member who provides a Colorado billing address or ZIP code when registering. Other rights depend on the applicable law. Cuddle’s current paid offering is Premium with a 30-day billing period.

6.2 Contract and Cancellation Rights

For a covered online contract, Cuddle will provide a clear and conspicuous direct link on the consent page and a retainable digital copy upon request.

The contract will contain the required cancellation statement as a clear, conspicuous, stand-alone first paragraph identifying Third Hub US, Inc., d/b/a Cuddle, and cancellations@cuddle-global.com in type no smaller than the body text. This summary does not replace that notice.

A covered buyer may cancel without penalty or obligation until midnight of the third business day after signing, excluding Sundays and statutory holidays. Send written notice to cancellations@cuddle-global.com or use another authorized electronic cancellation mechanism. No particular form is necessary if the notice communicates an intention not to be bound. Email cancellation is effective when sent.

For a timely cooling-off cancellation, Cuddle will refund all money paid under the covered contract within ten (10) days after receiving notice. Statutory cancellation ends the covered payment obligation; ordinary subscription cancellation remains governed by Section 3.

If death or qualifying disability prevents receipt of contracted services, the buyer or estate may elect relief from payment for unreceived services and a prompt refund of prepaid amounts attributable to them. Disability requires written verification by a physician selected and paid by the buyer. If it will last less than six months, Cuddle may provide a six-month extension without charge instead of cancellation.

Colorado’s geographically limited-service relocation provision does not apply to an online service generally available regionally, nationally, or globally. Other applicable rights remain unaffected.

6.3 Required Safety Policy

Cuddle will maintain a separate Safety Policy describing prohibited conduct, screening and verification practices, suspensions, bans, appeals, member notifications, reporting procedures, safety resources, and safety measures.

It will use plain language, be reasonably accessible to members with disabilities, be available in Cuddle’s ordinary member-facing languages, and be readable on supported devices. Online accessibility will follow the standards required by Colorado rules.

This Section does not replace that policy.

6.4 Criminal-Background, Identity, and Age-Verification Disclosures

Cuddle does not conduct criminal-background or sex-offender-registry checks on every member. Limited, risk-based account or public-record reviews may occur as described in our disclosures.

Members must be at least 18. Routine registration does not require government-ID or photo review. When reasonably necessary, Cuddle may request documents or a current photo through its authenticated review flow.

Cuddle does not use automated facial recognition, biometric templates, or liveness analysis.

The Safety Policy will describe whether and when screening or verification occurs and which criminal records result in exclusion. Persons required to register as sex offenders are ineligible under our Terms.

No review, badge, or Premium subscription guarantees identity, age, background, or safety.

6.5 Reporting, Review, Appeals, and Member Notices

Report concerns through in-Service tools or safety@cuddle-global.com. Provide relevant account identifiers and available evidence without placing yourself at risk or sending unnecessary sensitive documents.

Cuddle may investigate, restrict access, suspend or ban accounts, and preserve evidence under our Terms and Privacy Policy. Reviews may involve human, automated, or machine-assisted tools.

The Safety Policy will explain suspension and banning criteria, appeal procedures, and whether and when other members receive notice of reported misconduct.

To appeal a suspension or termination, follow the notice or contact support@cuddle-global.com.

Do not submit knowingly false, malicious, biased, or otherwise illegitimate reports. Good-faith reports are not prohibited.

6.6 Non-Consensual Conduct and Safety Resources

Sexual conduct without the other person’s consent violates Cuddle’s Safety Policy, is unlawful, and may result in criminal or civil liability.

The Safety Policy will identify resources for Colorado members experiencing sexual assault, domestic violence, or other crimes and describe measures intended to promote safer online and in-person dating.

For immediate danger, contact local emergency services. Cuddle’s reporting channels are not emergency services.

6.7 Safety-Policy Link and URL Filing

Cuddle will place a clearly labeled, conspicuous Safety Policy link on its main website and in covered dating-service contracts, and in any mobile-application settings where applicable.

We will submit the Safety Policy URL to the Colorado Attorney General within fifteen (15) days after enacting it and an updated URL within seven (7) days after changing it, using the required submission process.

Submission or listing does not constitute government approval or a safety guarantee.

6.8 Annual Safety Report

Where required, Cuddle will submit an Annual Safety Report to the Colorado Attorney General by January 31 each year and make any required supplemental submission.

The report will address actual safety practices and implementation, including enforcement, screening, identity and age review, reporting, appeals, notifications, safety resources, and measures against re-registration.

It will contain the information and metrics required by Colorado rules. Colorado-specific information will be used where available; otherwise, applicable nationwide information will be included as required.

6.9 Fraud-Ban Notifications and Records

A “Fraud Ban” means barring a member because Cuddle determines that the member poses a significant risk of obtaining money through fraud, false identity, or another fraudulent scheme.

After a Fraud Ban, Cuddle will notify Colorado Members it knows previously received and responded to an on-Service message from the banned member.

The notice will identify the banned profile, warn of possible false identity or fraud, advise against sending money or personal financial information, and link to fraud-prevention guidance.

It will be clear and conspicuous and sent by email, text, or another appropriate consented method within twenty-four (24) hours, or, where circumstances require additional time, no later than three (3) days after initiating the ban.

Records are handled under our Privacy Policy.

6.10 Remedies and Non-Waivable Rights

A covered contract that violates Section 6-1-731, or results from willfully fraudulent or misleading seller information or advertising, is void and unenforceable. A buyer may cancel a noncompliant contract at any time.

Nothing here limits non-waivable cancellation, refund, safety, privacy, complaint, or other remedies. Section 15 of the Terms of Service applies only as permitted by Colorado law.

7. New Jersey Internet-Dating Safety and Screening Notices

7.1 New Jersey Applicability

This Section applies where the New Jersey Internet Dating Safety Act (N.J.S.A. 56:8-168 through 56:8-174) or N.J.A.C. 13:45A-6.1 through 6.4 governs Cuddle.

A “New Jersey Member” includes a member providing a New Jersey address or ZIP code when registering.

7.2 Safety-Awareness Notification

Cuddle will provide a clear and conspicuous safety-awareness notification. Profiles may be false; use caution with strangers. Keep identifying, contact, home, work, and financial information out of profiles and initial messages. Stop communicating with anyone pressuring you for personal or financial information.

For an in-person meeting, tell a trusted person your plans, arrange your own transportation, meet publicly, and do not agree to be picked up at home. Never send another member money or credentials.

7.3 Current Criminal-Background-Screening Practice

CUDDLE DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OR SEX-OFFENDER-REGISTRY CHECKS ON ALL MEMBERS BEFORE THEY MAY COMMUNICATE WITH NEW JERSEY MEMBERS.

7.4 No Comprehensive Screening of All Members

Most members are not expected to undergo criminal-history review. A profile, badge, review, or Premium subscription does not establish that screening occurred or guarantee identity, background, truthfulness, or safety.

7.5 Limited Risk-Based Reviews

Following reports or other credible information, Cuddle may search public sex-offender registries or government criminal-record databases. We may compare names and available account information to assess whether a record concerns the member.

These reviews are not routinely repeated or updated unless new information, a disclosed practice, or law requires otherwise.

Where necessary, identity documents or current photos must be submitted through Cuddle’s authenticated review flow. Reviewing these materials alone is not a criminal-background screening.

7.6 Screening Limits and Disqualifying Records

Criminal-background screenings are not foolproof, may create a false sense of security, and are not a perfect safety solution. Criminals may evade sophisticated searches. Not all criminal records are public, and databases may be incomplete, outdated, or matched to the wrong person. Checks cover only publicly available convictions, not arrests, nonpublic convictions, or convictions from foreign countries.

Persons required to register as sex offenders are ineligible. Other convictions do not automatically disqualify a member, but may lead to restriction or termination for material safety, legal, fraud, or Service-integrity risks. A member with another conviction may otherwise retain access and communicate with New Jersey Members.

7.7 Placement, Updates, Reporting, and Records

Required screening disclosures will be clear and conspicuous, in bold letters of at least 12-point type, on personal-information collection pages or through conspicuous, expressly labeled links. Profile pages will display our screening-update policy or an expressly labeled link.

We will update disclosures and provide required notices when screening practices change.

Report concerns through in-Service tools or safety@cuddle-global.com. Reporting, blocking, and unmatching do not require Premium. Do not risk harm to collect evidence. For immediate danger, contact local emergency services.

We may retain notice, review, report, and enforcement records under our Privacy Policy. Nothing here limits non-waivable New Jersey rights.

8. Texas Internet-Dating Safety and Screening Notices

8.1 Texas Applicability and Texas Members

This Section applies where the Texas Internet Dating Safety Act (Texas Business & Commerce Code Chapter 106) governs Cuddle. A “Texas Member” is a member who provides a Texas billing address or ZIP code when registering.

8.2 Safety-Awareness Disclosure

Cuddle will display a clear and conspicuous safety-awareness notification on its website:

  • People who commit identity theft can falsify dating profiles. Use caution when communicating with strangers.
  • Keep your surname, email, home address, telephone number, workplace, and other identifying details out of profiles and initial messages. End contact if someone pressures or tricks you into disclosing personal or financial information.
  • Before meeting, tell a trusted person your destination and expected return time. Arrange your own transportation both ways, refuse home pickup, and meet somewhere public and busy.
  • Never send another member money, financial credentials, or verification codes.

8.3 Criminal-Background-Screening Disclosure

CUDDLE DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS AS DESCRIBED BY TEXAS BUSINESS & COMMERCE CODE SECTION 106.003 ON EACH MEMBER BEFORE PERMITTING TEXAS MEMBERS TO COMMUNICATE WITH OTHER MEMBERS.

This disclosure will appear clearly and conspicuously on Cuddle’s website in bold, capital letters, in at least 12-point type.

8.4 Current Screening Practice

Cuddle does not check every member’s criminal history or sex-offender-registration status. Most members are not expected to undergo criminal-history review.

A profile, badge, review, or Premium subscription does not establish that screening occurred or guarantee identity, age, background, or safety.

8.5 Limited Reviews and Screening Limits

Following reports or credible information, Cuddle may review public sex-offender registries or government criminal records and compare available account information. These reviews are not routinely repeated unless new information, a disclosed practice, or law requires otherwise.

Records may be incomplete, outdated, unavailable, or incorrectly matched. Reviews may miss offenders and must not be treated as proof of safety.

Persons required to register as sex offenders are ineligible. Other convictions may lead to restrictions under our Terms. Document or photo review alone is not criminal-background screening.

8.6 Reporting, Records, and Non-Waivable Rights

Report concerns through in-Service tools or safety@cuddle-global.com. Reporting, blocking, and unmatching do not require Premium. For immediate danger, contact local emergency services.

We may retain disclosure, review, report, and enforcement records under our Privacy Policy and will update disclosures when screening practices change.

Nothing here limits non-waivable Texas rights or remedies available under applicable law.

9. Utah Online-Dating Safety, Reporting, and Fraud-Ban Notices

9.1 Utah Applicability and Utah Members

This Section applies where Utah’s Online Dating Safety Act (Utah Code Chapter 13-67) governs Cuddle. A “Utah Member” provides a Utah billing address or ZIP code when registering.

9.2 Criminal-Background-Screening Disclosure

CUDDLE DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENING ON EACH MEMBER.

Cuddle will present this disclosure clearly and conspicuously before allowing Utah Members to communicate with other members. Limited, risk-based reviews may occur; they do not guarantee identity, background, or safety.

9.3 Safety-Awareness Disclosure

Cuddle will provide all Utah Members a clear and conspicuous safety notification at registration and through a link on its main website. It will include the following guidance and Section 9.4:

  • Online Dating Safety Awareness: Profiles may be false; getting acquainted online carries risks. Keep surnames, contact details, addresses, workplaces, Social Security numbers, routines, and other identifying information out of profiles and initial messages. Before meeting, tell someone your destination and return time, arrange transportation both ways, and meet somewhere public and busy.
  • Protecting Yourself from Sexual Assault and Dating Violence: Sexual conduct without consent is criminal and may lead to prosecution.
  • Protecting Yourself from Financial Crimes: End contact with anyone pressuring or tricking you into revealing personal or financial information. Never send money, especially by wire transfer, even for claimed emergencies.

9.4 Reporting and Contact Methods

Block and report members whose behavior is suspicious, offensive, harassing, threatening, fraudulent, or involves requesting money or selling products or services. Contact Cuddle through in-Service tools or safety@cuddle-global.com. Reporting, blocking, and unmatching require no Premium.

Please report sexual or intimate-partner violence and financial crimes to Cuddle and law enforcement. Reporting helps protect others and may be needed for action. Victims are not to blame and may seek national or local support. For sexual or intimate-partner violence: RAINN and National Domestic Violence Hotline.

For immediate danger, contact emergency services.

9.5 Fraud-Ban Notification

For this Section, a “Fraud Ban” means expelling a member because Cuddle judges there is a significant risk they will attempt to obtain money from another member through fraud.

Cuddle will notify Utah Members who received and responded to a message from the banned member through the Service.

9.6 Notice Contents and Timing

The clear and conspicuous notice will include:

  • A legally permitted username, identification number, or profile identifier;
  • A warning that the banned member may have used a false identity or attempted fraud;
  • Advice against sending members money or personal financial information; and
  • An online link to fraud-prevention guidance.

Cuddle will send notice by email, text, or another appropriate consented method within twenty-four (24) hours after initiating the ban. If circumstances require later delivery, notice will be sent no later than three (3) days after the day the ban was initiated.

9.7 Records and Non-Waivable Rights

Cuddle may retain disclosure, reporting, ban, and notification records under its Privacy Policy. Nothing limits non-waivable Utah rights or remedies.

10. Illinois, Wisconsin, Ohio, and North Carolina Contract Rights

10.1 Overview

This Section applies when the identified state law governs your purchase. It summarizes additional rights and does not replace a required contract, cancellation form, or purchase-specific notice.

10.2 Illinois Dating-Referral-Service Contracts

Where the Illinois Dating Referral Services Act (815 ILCS 615) applies, Cuddle provides seven calendar days after signing to cancel a covered online purchase made away from an existing facility, with a full refund.

The statutory cancellation method is written notice by certified or registered mail to the contract address. Refunds due under Section 20 will be made within thirty days after receipt.

If a customer dies, the estate owes only amounts attributable to services before death. Qualifying relocation also permits cancellation when the new residence is over twenty miles farther from the original enterprise and no designated comparable enterprise within twenty-five miles of the new residence accepts the contract. Relief begins when reasonable relocation evidence is presented; any agreed fee cannot exceed the smaller of 10% of the unused balance or $50.

Initial terms cannot exceed two years; each renewal cannot exceed one year. Required Illinois safety and screening disclosures form part of the contract. Noncompliant contracts and prohibited waivers are unenforceable.

10.3 Wisconsin Dating-Service Contracts

Where Wisconsin Statutes Section 100.175 applies, you may cancel until midnight of the third day after signing, using any writing mailed or delivered to the seller.

Cuddle will refund all payments within twenty-one days after delivery of the cancellation notice and cancel related indebtedness and future payment obligations.

The written contract must state the full price and a term no longer than two years. You will receive a copy when signing. The required cancellation notice must include the heading CANCELLATION AND REFUNDS in bold capital letters of at least 10-point type. Applicable advance-payment security requirements remain in force.

10.4 Ohio Prepaid-Entertainment and Social-Referral Contracts

Where Ohio Revised Code Sections 1345.41–1345.50 apply, you may cancel until midnight of the third business day after the first contracted service becomes available. If unavailable when you sign, the period extends to seven business days after availability. Sundays and legal holidays are excluded. Missing required contract copies or notices may extend cancellation rights.

Email cancellation is effective when sent; other statutory methods remain available. Cuddle will refund payments within ten business days after receiving a valid cooling-off cancellation, subject only to any lawfully disclosed charge of up to $10 if the first service was received.

Qualifying death or disability permits proportional cancellation and reimbursement of excess payments within thirty days after notice. Buyer-relocation, seller-relocation, and closure rights depend on statutory 25-mile tests and comparable-facility conditions.

Covered contracts must specify their duration, which cannot exceed three years. Required personal information and materials will be returned by regular mail within thirty days after the contract or services end.

10.5 North Carolina Prepaid-Entertainment Contracts

Where North Carolina General Statutes Chapter 66, Article 21 applies, you may cancel until midnight of the third business day after signing a contract containing the required cancellation disclosure. Saturdays, Sundays, holidays, and days the seller’s facility is unavailable to you are excluded. Delayed service availability may extend this period.

Send written cancellation to the contract address; properly addressed, prepaid mail is effective when deposited. Timely cancellation requires return of payments and indebtedness documents within thirty days.

Cuddle will provide required personal information within thirty days after request. Qualifying death, disability, relocation, or material service impairment requires a refund of at least 90% of the prorated cost of unused services within thirty days after request. Buyer relocation requires moving over eight miles and over thirty miles from the seller and qualifying replacement facilities; seller relocation requires moving its facility over eight miles.

For contracts in force totaling over $1,500, unused-service refunds are due within thirty days after request; a contract may allow a fee capped at 25% of unused value and $500.

Covered contracts must state all statutory buyer rights; the combined service duration of contracts in force cannot exceed three years.

10.6 Application to 30-Day Premium

Premium renews every 30 days until canceled under Section 3. A 30-day billing period does not itself exempt a covered contract from state law. Applicable duration, renewal, payment, and security requirements still apply.

Location-based remedies depend on statutory conditions. Any North Carolina bonding exemption does not remove other consumer rights.

10.7 Contract Copies, Cancellation, Refunds, and Records

Cuddle will provide required completed, dated, signed contract copies and cancellation notices, including prescribed wording, formatting, delivery, and any required oral explanation.

Follow the applicable notice’s cancellation method. For statutory requests or assistance, contact cancellations@cuddle-global.com. Mailing notices must use the address stated in the applicable contract. Verification will not defeat a timely, legally sufficient notice.

Ordinary cancellation stops future renewals; statutory cancellation may also require refunds or release from payment obligations.

We will retain required contract, notice, cancellation, and refund records for the legally required periods under our Privacy Policy.

10.8 Non-Waivable Rights

Nothing limits non-waivable cancellation, refund, privacy, complaint, court-access, or other remedies. Mandatory state law controls conflicting general terms.

11. Other States and the District of Columbia

11.1 General Applicability

Applicable consumer protections remain available in every state and the District of Columbia, including jurisdictions not separately discussed here. Section 2 explains how governing law is determined.

11.2 Automatic-Renewal and Continuous-Service Rights

Before enrollment, Cuddle will clearly and conspicuously disclose the recurring price, billing frequency, renewal terms, cancellation method, and other required material terms.

We will obtain affirmative authorization before charging and any separate consent required by law. You will receive a retainable confirmation containing the applicable terms and cancellation instructions.

Required notices, consent, and records will comply with the governing law’s timing, placement, format, and retention requirements.

11.3 Online and Same-Medium Cancellation

You may cancel Premium through online subscription management in your Cuddle account. For assistance, contact billing@cuddle-global.com.

Where required, cancellation will also be available through the enrollment medium or another legally required method. The process will be accessible, timely, and straightforward, without a mandatory retention call, additional purchase, or unnecessary steps.

We will request only information reasonably necessary to process cancellation and honor legally required effective dates. Ordinary cancellation and statutory refund requests remain distinct under Section 3.

11.4 Price Changes, Promotions, Trials, and Reminders

Cuddle will provide required advance notices of price or material-term changes, explain how to cancel, and obtain renewed consent where required before implementing a change.

Where applicable, annual or renewal reminders will identify the subscription, charge amount and frequency, cancellation deadline, and cancellation method or link.

Any promotional offer or trial will disclose its duration, later price, conversion terms, and cancellation procedure, with required reminders and consent. Free Access is not a trial and does not automatically become paid Premium.

11.5 Death, Disability, Relocation, and Military-Service Rights

Where applicable law grants cancellation, refund, suspension, or other relief for death, disability, relocation, military service, or deployment, Cuddle will honor that relief.

Eligibility, documentation, effective dates, and refund calculations follow the governing law. Contact cancellations@cuddle-global.com or use the required notice procedure. Necessary sensitive documentation will be handled through a secure submission method.

11.6 District of Columbia Consumer Rights

Covered D.C. contracts will clearly disclose automatic renewal and cancellation procedures under D.C. Code Section 28A-203.

If an initial term is at least twelve months and renewals last at least one month, Cuddle will provide the required first-renewal and annual notices within the statutory thirty-to-sixty-day windows. Email notices will include active cancellation links.

If an automatically converting free trial lasts at least one month, notice will be provided fifteen to thirty days before expiry, and affirmative renewal consent obtained before charging.

Mandatory D.C. remedies for violations, including invalidation of renewal provisions where applicable, remain available, together with consumer-protection complaint rights.

11.7 Greater Rights and More Specific Notices

A more specific lawful notice governs its subject, subject to non-waivable law. Greater statutory protections, including remedies for missing notices or unauthorized charges, override conflicting general cancellation or no-refund terms.

12. Privacy, Safety, Accessibility, and State-Specific Records

12.1 Privacy Policy Controls

Our Privacy Policy governs personal-information processing, including collection, use, disclosure, retention, security, and privacy requests. The Cookie / Tracking Policy governs its stated subject. These policies remain subject to applicable non-waivable law and more specific required notices.

12.2 State Privacy and Sensitive-Information Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information; exercise applicable opt-outs; restrict sensitive-information processing; or appeal a request decision.

Cuddle will obtain required consent, recognize legally required privacy preference signals, and honor applicable response deadlines, verification limits, authorized-agent rights, and protections against unlawful discrimination.

Acceptance of these Terms does not replace separately required consent.

Use the request channels identified in the Privacy Policy. Exercising a privacy right does not require Premium.

12.3 Safety and Screening Disclosures

Our Safety Policy and applicable screening notices describe actual practices and their limits.

Cuddle does not conduct criminal-background or sex-offender-registry checks on every member. Limited, risk-based reviews may occur. Routine registration does not require government-ID or photo review; reasonably necessary documents or current photos may be requested through our authenticated review flow.

Cuddle does not use automated facial recognition, biometric templates, or liveness analysis. Document or photo review alone is not criminal-background screening. No review, badge, or Premium subscription guarantees identity, age, background, or safety.

Report concerns through in-Service tools or safety@cuddle-global.com.

12.4 Accessible and Device-Compatible Notices

Required notices will use clear language and meet applicable accessibility, language, placement, and formatting requirements. They will be readable on supported devices, including smaller screens.

The Colorado Safety Policy will meet the accessibility requirements described in Section 6 and applicable rules. Contact support@cuddle-global.com for accessibility assistance or an alternative format. Required assistance will not depend on Premium.

12.5 Records, Retention, and Evidence

Cuddle may maintain necessary records of contracts, consent, notices, requests, verification, cancellations, refunds, holds, reports, enforcement, and member notifications under the Privacy Policy and applicable law.

We will observe required retention periods and lawful evidence-preservation obligations. Specific state requirements for returning, deleting, destroying, or certifying destruction of personal information, and for obtaining transfer consent, control conflicting general retention provisions.

12.6 Arbitration, Court Access, and Public Injunctive Relief

Section 15 of the Terms of Service governs dispute resolution only to the extent permitted by applicable law.

Nothing here waives non-waivable court access, statutory remedies, or the right to seek public injunctive relief where available. No provision prohibits such relief in every forum when that prohibition would be unlawful.

You may contact regulators or law enforcement without first completing Cuddle’s internal complaint process. Any mandatory forum, procedure, or remedy controls conflicting general terms.

13. Contact, Changes, Priority, and Non-Waivable Rights

13.1 Official Contact Channels

Cuddle is operated by Third Hub US, Inc.

Use the Privacy Policy’s designated channels for privacy requests. For postal or formal notices, follow the applicable contract, statutory notice, or Contact / Legal Notices.

Section 2 governs request procedures. A specific legally required method remains applicable; minor formatting defects will not defeat a non-waivable right where law requires otherwise.

13.2 Changes to These State-Specific Terms

We may update these State-Specific Terms to reflect legal, operational, or Service changes and will revise the Last Updated date.

We will provide legally required advance notice and obtain any required consent before changes take effect. Continued use does not replace separately required affirmative consent.

Updates will not retroactively remove accrued statutory rights or invalidate a timely cancellation or refund entitlement.

13.3 Relationship and Priority

The relationship and priority rules in Sections 1.5 and 1.6 apply. Mandatory law prevails over conflicting terms. A more specific lawful notice governs its stated subject, subject to non-waivable protections.

These State-Specific Terms supplement the Terms of Service and other applicable policies.

13.4 No Authorization of Prohibited Activity

No notice, cancellation, refund, credit, hold, or remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

13.5 Non-Waivable Rights

Nothing here excludes or limits rights or remedies that applicable law prohibits waiving, including cancellation, refunds, privacy, accessibility, safety, complaints, or court access.

Section 15 of the Terms of Service applies only as legally permitted. You may contact regulators or law enforcement without first completing our internal complaint process.