Cuddle Paid Features Terms
Effective Date: May 8, 2026
Last Updated: October 2, 2026
1. About These Paid Features Terms
1.1 Purpose
These Paid Features Terms (“Paid Features Terms”) explain Cuddle-operated digital features, including eligibility, limits, and availability.
They apply to features offered through purchase, promotion, complimentary or test access, or other Cuddle-authorized access.
1.2 Operator and Applicability
Cuddle is operated by Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”).
They apply when an eligible member in the fifty (50) U.S. states or the District of Columbia receives, purchases, or uses a Paid Feature.
1.3 What These Terms Cover
Cuddle’s current Paid Feature is Premium, an optional subscription with a 30-day billing period providing First-Like functionality.
They govern Premium features, daily allowances, resets, technical limits, promotions, complimentary access, non-transferability, and restrictions.
1.4 What Other Terms Cover
The Terms of Service govern Service access, accounts, conduct, safety, and enforcement.
The Purchase, Billing, Cancellation & Refund Terms govern price, checkout, automatic renewal, payment, cancellation, refunds, and billing disputes. The Privacy Policy governs personal-information processing.
1.5 Acceptance and Order of Priority
By obtaining or using a Paid Feature, you agree to these Paid Features Terms.
A more specific checkout, product, offer, purchase, or state-specific term controls its subject. Non-waivable law controls where required.
1.6 Key Definitions
“Paid Features” means Cuddle-operated functionality available through paid or other authorized access.
“Premium” means Cuddle’s optional paid subscription with a 30-day billing period.
“First Like” means a Like you initiate toward a member who has not already sent you an Incoming Like.
2. Free Access and Premium
2.1 Free Access
Cuddle provides eligible members with core features without payment (“Free Access”).
Free Access may include browsing profiles, reviewing Incoming Likes, sending Likes Back, forming Matches, messaging matched members, and using available account and safety tools.
Free Access is not a free trial and does not automatically become Premium. It remains subject to eligibility, account status, feature availability, technical requirements, safety controls, moderation, and our Terms and policies.
2.2 Paid Features
“Paid Features” means Cuddle-operated digital functionality made available through a purchase, subscription, promotion, complimentary access, product test, or other access authorized by Cuddle.
Paid Features are part of the Service and are optional unless we state otherwise. They provide limited, personal, non-transferable access to Cuddle functionality, are not payments to or for another member, and have no cash value.
2.3 Premium
Premium is Cuddle’s optional paid subscription with a 30-day billing period.
Premium includes eligible Free Access functionality and the additional functionality described below. Price, taxes, automatic renewal, payment, cancellation, refunds, and billing matters are governed by our Purchase, Billing, Cancellation & Refund Terms and checkout disclosures.
2.4 Current Premium Functionality
While Premium is active, an eligible member may send up to ten (10) First Likes per day.
A “First Like” is a Like you initiate toward a member who has not already sent you an Incoming Like. First-Like access remains subject to the daily allowance, reset schedule, account status, recipient availability, blocks, unmatches, safety and moderation controls, anti-spam limits, technical availability, and law.
Section 3 explains the allowance and attempt treatment.
2.5 What Premium Does Not Control
Premium does not control access to Incoming Likes, Likes Back, Matches, or messaging between matched members. Those functions remain part of eligible Free Access, subject to applicable restrictions.
Premium does not purchase access to, attention from, communication with, or any action by a particular member. It does not guarantee profile views, delivery or viewing of a First Like, Likes, Matches, messages, replies, meetings, relationships, compatibility, identity, truthfulness, availability, or safety.
2.6 Future Paid Features
We may introduce, test, rename, reconfigure, limit, or discontinue Paid Features as permitted by our Terms and law.
A future Paid Feature will not create a charge unless we disclose its material terms and obtain any authorization required by law. The product, checkout, offer, and feature-specific terms presented for that access will apply.
3. First Likes and Daily Allowance
3.1 Incoming Likes, Likes Back, and First Likes
An “Incoming Like” is a Like another member has already sent to you.
A “Like Back” is a Like you send to a member who has already sent you an Incoming Like. Eligible Free Access currently allows you to send Likes Back, subject to account status and other applicable restrictions.
A “First Like” is a Like you initiate toward a member who has not already sent you an Incoming Like. Sending a First Like requires active Premium or another form of First-Like access expressly authorized by Cuddle.
Whether an attempted Like is treated as a Like Back or First Like depends on the Like records available when the attempt is processed.
We do not use sex, gender identity, sexual orientation, or the gender or genders you choose to meet to decide whether a Like requires Premium.
3.2 Ten First Likes per Day
While Premium is active, an eligible member may send up to ten (10) First Likes per day.
The allowance applies only to First Likes. Incoming Likes, Likes Back, Matches, and eligible messaging between matched members do not use the Premium First-Like allowance.
The maximum is an access limit, not a promise that ten eligible profiles or ten successful First-Like opportunities will always be available.
3.3 Daily Reset Schedule
The First-Like allowance resets according to the schedule displayed in the Service or another applicable product disclosure.
The reset schedule determines when a new daily allowance becomes available. It does not extend your current Billing Period, change a scheduled renewal or cancellation, or create additional Premium access.
The schedule shown for your account controls, subject to verified technical error and applicable law.
3.4 Usage and Remaining Allowance
Cuddle may maintain records of First-Like attempts, timestamps, associated accounts, attempt status, daily usage, remaining allowance, and reset timing.
The Service may display your recorded remaining allowance. A display may be delayed because of synchronization, network, device, or processing conditions. If a display conflicts with relevant system records, we may review and correct the record where appropriate.
You may not use another account, device, payment method, automation, false information, VPN, proxy, script, or other workaround to obtain additional First Likes or evade the allowance or reset schedule.
3.5 Failed, Blocked, Reversed, Duplicate, or Incomplete Attempts
A First-Like attempt may be classified as completed, pending, failed, blocked, reversed, duplicate, restricted, or technically incomplete.
The applicable product disclosure, Service design, and relevant system records determine whether an attempt reduces, restores, or otherwise affects the remaining allowance.
We may correct a verified Cuddle-controlled technical error. A First Like is not automatically restored merely because it was not delivered, viewed, retained, answered, or converted into a Match.
3.6 Account, Safety, and Technical Limits
Active Premium and an available allowance do not override:
- account eligibility or status;
- blocks, unmatches, or recipient unavailability;
- safety, moderation, anti-spam, and rate-limit controls;
- fraud-prevention or payment-risk controls;
- legal or location requirements;
- technical capacity, maintenance, or Service availability; or
- restrictions imposed under our Terms or policies.
We may delay, prevent, restrict, reverse, or remove a First Like where reasonably necessary and permitted by our Terms or law.
3.7 No Carryover or Replacement
Unused First Likes do not carry over after the applicable daily reset and expire when Premium ends.
First Likes and unused allowances have no cash value, cannot be transferred to another account or person, and cannot be sold, exchanged, redeemed, or cashed out.
Except where required by law, expressly stated in an applicable product disclosure, or approved by Cuddle to correct a verified issue, unused or unavailable First Likes do not create a right to a refund, credit, extension, replacement, or additional allowance.
4. Premium Activation, Subscription Status, and End of Access
4.1 Activation
Premium generally becomes active after Cuddle receives payment authorization and enables Premium for the eligible account.
Submitting checkout or receiving a pending-payment notice does not guarantee activation. Activation may be delayed or denied because of payment processing, account status, eligibility, technical conditions, fraud prevention, payment risk, safety review, or legal requirements.
If payment is declined, reversed, refunded, disputed, or not completed, Premium may not begin or may later end.
4.2 Active Subscription Status
Premium remains active only while the subscription is current, the Billing Period has not ended, and the account remains eligible.
The Service may display Premium status, Billing Period, Renewal Date, cancellation status, First-Like allowance, and related access information.
A displayed status may be delayed because of processor activity, synchronization, technical issues, or account review. We may correct verified records.
4.3 Access During the Current Billing Period
While Premium is active, you may use eligible Premium functionality through the current paid Billing Period, subject to these Paid Features Terms, our Terms, safety and moderation controls, technical availability, and law.
Premium does not override blocks, unmatches, recipient unavailability, account restrictions, First-Like limits, or other Service controls.
Non-use does not pause or extend the Billing Period.
4.4 Cancellation and the End of Premium
You may cancel Premium as described in our Purchase, Billing, Cancellation & Refund Terms.
Unless law or an offer states otherwise, cancellation stops future renewals and takes effect at the end of the current paid Billing Period. Premium remains available until then unless separately restricted or terminated under our Terms.
When Premium ends, unused First Likes expire. Later Premium access requires new subscription authorization.
4.5 Return to Free Access
After Premium ends, your account may return to eligible Free Access.
Ending Premium does not, by itself, remove an existing Match, delete a conversation, remove an eligible Incoming Like, prevent a Like Back, or prevent eligible messaging between matched members.
Separate account, safety, moderation, technical, or legal restrictions may affect those features.
4.6 Account Deletion
When Cuddle completes account deletion, future Premium renewals are canceled and Premium access may end immediately.
Account deletion does not automatically create a refund, reverse a completed charge, or preserve access through the remaining Billing Period. To stop renewals while keeping access through the paid period, cancel Premium without deleting your account.
5. Feature Availability, Technical Limits, and Changes
5.1 Availability
Premium and First-Like functionality are available only while Premium is active and your account remains eligible.
Availability may depend on your location, account status, device, browser, Service version, product configuration, recipient availability, blocks, unmatches, safety and moderation controls, anti-spam limits, technical capacity, operational needs, and law.
Active Premium does not require Cuddle to display every profile, maintain every interface, or make every action available at all times.
5.2 Account, Device, Browser, and Technical Requirements
You are responsible for using a supported device, browser, network connection, and Service version.
Some functionality may not work correctly on outdated, modified, unsupported, or incompatible systems. We may limit access through them where reasonably necessary for security, stability, compatibility, or legal compliance.
5.3 Temporary Interruptions
Premium may be delayed, interrupted, restricted, or temporarily unavailable because of maintenance, updates, outages, network conditions, provider failures, software errors, security incidents, account review, fraud-prevention measures, payment-risk controls, or events outside our reasonable control.
A temporary interruption does not automatically pause or extend the Billing Period, restore a First-Like allowance, or create a refund or credit.
5.4 Product Tests and Controlled Rollouts
We may conduct previews, experiments, product tests, limited releases, or controlled rollouts involving Premium or related functionality.
Availability and treatment may vary by account, state, device, browser, Service version, testing group, timing, eligibility, technical conditions, and risk controls.
Participation does not create a right to continued access, future release, or the same treatment for another account.
5.5 Feature Changes
Where permitted by law, we may add, remove, rename, redesign, update, limit, suspend, or discontinue Premium or related functionality prospectively.
A change will not retroactively increase an authorized charge or alter a completed Billing Period contrary to the disclosed terms or applicable law.
5.6 Changes Affecting Active Premium
If a change materially reduces the core Premium functionality disclosed for an active Billing Period, we will provide any notice, continued access, cancellation option, refund, credit, or other remedy required by our Purchase, Billing, Cancellation & Refund Terms or applicable law.
Routine interface changes, bug fixes, security measures, moderation controls, or changes that do not materially reduce purchased functionality do not automatically create a remedy.
5.7 Technical Non-Delivery
If Premium is not activated or becomes materially unavailable because of a verified Cuddle-controlled technical error, contact billing@cuddle-global.com promptly.
We may restore access, correct records, extend access, provide a credit, issue a partial or full refund, or provide another appropriate remedy under our Purchase Terms and applicable law.
Provide reasonable details that help us investigate. A report does not guarantee a particular remedy, except where law requires one.
6. Promotions, Complimentary Access, and Product Tests
6.1 Promotional Premium
Cuddle may offer promotional Premium, discounts, or limited-time benefits to eligible members.
The terms displayed with an offer govern its eligibility, price, duration, features, redemption limits, expiration, and availability.
A promotion does not create a right to future offers, price matching, extensions, replacement benefits, or the same treatment for another account.
6.2 Complimentary Access
Cuddle may provide Premium or selected Paid Features without charge for a disclosed period or purpose.
Complimentary access is personal, non-transferable, and subject to account status, feature availability, safety and moderation controls, technical requirements, and applicable terms.
Unless stated otherwise, it does not extend a paid Billing Period, create a refund or credit, or guarantee later access.
6.3 Preview and Product-Test Access
We may provide preview, experimental, beta, product-test, or limited-release access to members.
Availability and functionality may vary by account, state, device, browser, Service version, testing group, timing, eligibility, risk controls, and operational needs.
We may modify, limit, suspend, or discontinue test access prospectively. Participation does not guarantee release or continued availability.
6.4 Offer-Specific Limits
An offer may provide fewer, different, or temporary features or allowances than standard Premium.
The offer disclosure controls its duration, functionality, limits, and expiration. An offer does not modify an existing paid subscription unless expressly stated or required by law.
6.5 No Paid Conversion Without Authorization
Promotional, complimentary, preview, or product-test access does not automatically convert into paid Premium.
Before any paid conversion, we will disclose the price, taxes, billing frequency, automatic-renewal terms, start date, and cancellation method and obtain any authorization required by law.
Without that authorization, expiration of no-charge access does not create a charge or renewal.
6.6 Eligibility and Misuse
You may not obtain or extend an offer through false information, duplicate or related accounts, account sharing, automation, device or Payment Method manipulation, fraud, abuse, or circumvention.
Where permitted by law, we may deny, limit, revoke, or correct an offer affected by ineligibility, duplication, error, misuse, safety concerns, fraud, or payment risk.
Nothing in this Section limits a non-waivable consumer right.
7. Personal, Non-Transferable, and Non-Monetary Access
7.1 Personal Account-Level Access
Premium and other Paid Features are provided only to the eligible Cuddle account for which they are activated.
They are personal to that account and may be used only for lawful, individual, non-commercial use through the Service.
7.2 Limited and Revocable Access
Paid Features provide a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to use Cuddle-operated digital functionality while access remains active.
They do not transfer ownership of Cuddle, the Service, another account, another member, or any related intellectual property.
Access remains subject to eligibility, subscription status, our Terms, and law.
7.3 No Cash or Stored Value
Premium, First-Like access, unused First Likes, promotions, complimentary access, and other benefits have no cash value.
They are not money, stored value, wallet balances, virtual currency, gift cards, cryptocurrency, securities, deposits, financial accounts, or financial products.
7.4 No Transfer, Resale, or Cash-Out
You may not sell, assign, transfer, share, trade, rent, sublicense, cash out, redeem, or exchange Paid Features or related benefits.
You may not move Premium or a First-Like allowance to another person or account.
7.5 No User-to-User Payments
Payments through Cuddle’s authorized checkout are payments to Third Hub US, Inc. for Cuddle-operated digital functionality.
They are not payments to or for another member. Cuddle does not provide tips, donations, payouts, user balances, payment facilitation, or marketplace payments.
7.6 No Payment for a Particular Member
Premium does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain a particular member.
It does not buy another member’s attention, content, conversation, companionship, meeting, date, response, Match, message, or conduct.
7.7 No Prohibited Services or Commerce
You may not use Paid Features to offer, request, arrange, promote, or purchase sexual services, escort services, compensated dating, sugar arrangements, paid companionship, adult-content monetization, trafficking, exploitation, scams, unlawful goods or services, or another activity prohibited by our Terms or policies.
Value sent outside Cuddle’s authorized checkout is not a Cuddle purchase and does not provide, renew, extend, restore, or transfer Premium.
Nothing in this Section limits a non-waivable consumer right.
8. Safety, Moderation, Fraud Prevention, and Access Restrictions
8.1 Safety and Moderation Controls
Premium remains subject to Cuddle’s safety, moderation, security, account-integrity, and legal-compliance controls.
We may review accounts, profiles, Likes, Matches, messages, reports, content, device or session information, and related records where reasonably necessary to protect members, enforce our Terms and policies, prevent abuse, or comply with law.
We may delay, prevent, restrict, reverse, or remove a First Like; limit Premium or related functionality; require an account review; preserve records; or take another appropriate action.
8.2 Premium Does Not Override Blocks or Restrictions
Active Premium, an available First-Like allowance, a completed charge, or a receipt does not override:
- blocks or unmatches;
- recipient unavailability;
- account restrictions or eligibility requirements;
- safety, moderation, anti-spam, or rate limits;
- technical or legal restrictions; or
- suspension or termination under our Terms.
Premium does not entitle you to contact a member who has blocked or unmatched you.
8.3 Fraud and Payment-Risk Controls
We and authorized payment participants may review account, subscription, transaction, billing, device, browser, IP-address, session, and risk information to address unauthorized payment use, card testing, account takeover, fake or related accounts, offer abuse, refund or chargeback abuse, sanctions risk, and circumvention.
A risk signal does not necessarily establish wrongdoing. We may consider context, patterns, available evidence, and payment-participant information.
8.4 Delayed, Restricted, Suspended, or Revoked Access
Premium activation or use may be delayed, restricted, suspended, or revoked while material payment, safety, fraud, account-ownership, technical, or legal concerns remain unresolved.
If a payment is declined, reversed, refunded, charged back, or determined unauthorized, related Premium access may end.
Any remedy is governed by our Purchase, Billing, Cancellation & Refund Terms and applicable law.
8.5 Related Accounts and Circumvention
You may not use alternate or related accounts, shared credentials, false information, different devices or payment methods, VPNs, proxies, automation, scripts, or another person to evade limits, reviews, restrictions, suspensions, or enforcement decisions.
Where reasonably necessary and permitted by our Privacy Policy and law, we may treat activity as related based on account, device, session, payment, contact, or network signals.
8.6 Billing and Refund Matters
Restricting, suspending, revoking, or terminating Premium does not automatically create a refund, credit, extension, replacement, restoration, or price adjustment.
Billing, cancellation, refund, chargeback, and payment-dispute matters are governed by our Purchase, Billing, Cancellation & Refund Terms, checkout disclosures, State-Specific Terms & Cancellation Notices, and law.
8.7 Good-Faith Consumer Rights
We will not penalize you solely for making a good-faith billing inquiry, canceling Premium, reporting suspected unauthorized use, submitting a safety or privacy request, or exercising a consumer right protected by law.
Knowingly false, fraudulent, abusive, retaliatory, or bad-faith claims, reports, disputes, or requests remain prohibited.
9. No Outcome Guarantees and Member Responsibility
9.1 No Profile-View, Like, Match, or Message Guarantee
Premium provides access to Cuddle-operated First-Like functionality. It does not guarantee profile visibility, profile views, delivery or viewing of a First Like, Incoming Likes, Likes Back, Matches, messages, replies, conversations, meetings, relationships, compatibility, or another outcome.
Another member may pass, block, unmatch, stop responding, delete an account, become unavailable, or decline contact.
Failure to obtain a desired result does not automatically create a refund, credit, extension, replacement, restoration, or additional allowance. Purchase-related remedies are governed by our Purchase, Billing, Cancellation & Refund Terms and law.
9.2 No Visibility or Delivery Guarantee
Active Premium does not guarantee that your profile or First Likes will be shown to every member, appear in a particular position, remain available for a particular period, or receive any level of engagement.
Visibility and delivery may depend on preferences, location, account status, recipient activity, blocks, unmatches, safety and moderation controls, anti-spam limits, technical capacity, Service configuration, testing, and law.
9.3 No Identity, Truthfulness, or Safety Guarantee
Premium, a profile, photo, Like, Match, message, badge, account review, report outcome, or continued access is not an endorsement or guarantee by Cuddle.
Cuddle does not guarantee another member’s identity, age, location, marital or relationship status, intentions, truthfulness, background, availability, compatibility, safety, or future conduct.
9.4 Member Choices, Consent, and Boundaries
Members decide whether and how to interact.
A First Like, Match, message, Premium subscription, prior conversation, shared photo, meeting, or earlier consent does not create continuing consent or an obligation to reply, continue communicating, share information, move off Cuddle, meet, or take another action.
Respect rejection, silence, blocks, unmatches, changed boundaries, and withdrawn consent.
9.5 Off-Service Communications and Meetings
If you move a conversation outside Cuddle or meet another member, you do so at your own risk.
Cuddle does not supervise, attend, control, endorse, insure, or guarantee off-Service communications, meetings, travel, transportation, lodging, payments, transactions, or conduct.
Use reasonable care, protect sensitive information, and never send money, gift cards, cryptocurrency, payment credentials, or authentication codes to another member.
10. Privacy, Records, Support, Changes, and General Terms
10.1 Privacy Policy Controls
Our Privacy Policy governs how Cuddle collects, uses, discloses, retains, protects, and deletes personal information connected to Paid Features.
These Paid Features Terms do not replace any privacy notice, consent, choice, or right required by law.
10.2 Feature and Allowance Records
Cuddle may maintain records relating to Premium, including subscription and activation status, cancellation status, First-Like attempts, daily usage, remaining allowance, reset timing, technical availability, restrictions, support requests, account review, fraud prevention, payment risk, moderation, and enforcement.
We may use these records to provide Paid Features, display status and usage, troubleshoot issues, correct verified errors, prevent abuse, manage risk, respond to requests or disputes, enforce our Terms, and comply with law.
Retention and other processing are governed by our Privacy Policy.
10.3 Support Channels
For general questions about Premium or First-Like functionality, contact:
For activation, allowance records, technical non-delivery, subscription status, billing, cancellation, refunds, or access adjustments, contact:
For privacy questions or rights requests, contact:
For statutory cancellations, use the method stated in our State-Specific Terms & Cancellation Notices or contact:
cancellations@cuddle-global.com
Do not send full payment-card information, passwords, authentication codes, government identification, or account-review images through ordinary email.
10.4 Changes to Paid Features and These Terms
We may update Paid Features or these Paid Features Terms prospectively.
For a material change, we will update the Effective Date or Last Updated date and provide any notice, consent request, cancellation option, refund, credit, or process required by law.
An update will not retroactively increase an authorized charge or alter a completed Billing Period contrary to applicable terms or law.
10.5 Relationship to Other Terms
These Paid Features Terms supplement our Terms of Service, Purchase, Billing, Cancellation & Refund Terms, Privacy Policy, State-Specific Terms & Cancellation Notices, Prohibited Services, Payments & Commerce Policy, and applicable checkout, product, and offer disclosures.
10.6 Order of Priority
These Paid Features Terms control Paid Feature functionality, allowances, availability, and restrictions.
The Purchase Terms control price, payment, automatic renewal, cancellation, refunds, and billing disputes. The Privacy Policy controls personal-information processing. A more specific lawful disclosure or state-specific term controls its subject.
10.7 Non-Waivable Rights
Nothing in these Paid Features Terms limits a consumer, privacy, payment, cancellation, refund, safety, accessibility, or other right that cannot lawfully be waived.