Cuddle Paid Features Terms

Effective Date: May 8, 2026

1. Introduction, Scope, and Relationship to Other Terms

1.1 Purpose of These Paid Features Terms

These Paid Features Terms (“Paid Features Terms”) govern Cuddle-operated digital functionality made available through purchase, promotion, complimentary access, product testing, or other access authorized by Cuddle.

They explain the functionality, limits, availability, activation, expiration, and feature-specific restrictions that apply to Paid Features. Cuddle’s current purchased Paid Feature is Premium.

1.2 Cuddle Operator and Applicability

Cuddle is operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

These Paid Features Terms apply to eligible adults in the United States when they obtain or use a Paid Feature or promotional, complimentary, or product-test access.

By purchasing or using a Paid Feature, or accepting another authorized form of access, you agree to these Paid Features Terms and applicable Additional Terms. Capitalized terms not defined here have the meanings given in the Terms of Service.

1.3 What These Paid Features Terms Govern

These Paid Features Terms govern Premium functionality, First-Like access, daily allowances, access periods, activation, expiration, availability, promotions, complimentary access, non-transferability, and access restrictions.

Premium is currently thirty-day, fixed-term, non-renewing access. Continued purchased access requires a new checkout and separate payment authorization.

1.4 What the Purchase Terms and Privacy Policy Govern

The Terms of Service govern Service access, eligibility, accounts, conduct, content, safety, enforcement, and legal matters.

The Purchase, Billing, Cancellation & Refund Terms govern prices, checkout, payment authorization, billing, receipts, refunds, statutory cancellations, chargebacks, payment disputes, and payment-risk controls.

The Privacy Policy governs personal-information processing. The Prohibited Services, Payments & Commerce Policy governs prohibited services, payments, commerce, monetization, and transfers of value. State-Specific Terms & Cancellation Notices and applicable law govern non-waivable state-specific rights.

1.5 Order of Priority

A lawful checkout disclosure, product disclosure, offer-specific term, purchase-specific term, state-specific notice, or other more specific term controls the subject it specifically addresses.

These Paid Features Terms control Paid Feature functionality, access, limits, availability, activation, expiration, and restrictions. The Privacy Policy controls personal-information processing. Non-waivable law controls where required.

1.6 Core Principle and No Prohibited Use

Paid Features provide limited, personal, non-transferable access to Cuddle-operated digital functionality. They are not payments to or for another user and do not purchase a person, response, Match, message, meeting, date, relationship, companionship, content, or conduct.

No Paid Feature or related process authorizes user-to-user payments, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

2. Current Access Model: Free Access and Premium Only

2.1 Overview

Cuddle currently provides Free Access and optional Premium to eligible U.S. adults.

“Paid Features” means Cuddle-operated digital functionality made available through purchase or other access authorized by Cuddle. Cuddle currently offers one purchased Paid Feature: Premium. Promotional or complimentary access may be offered under disclosed terms.

2.2 Free Access

Free Access currently includes, subject to account status and applicable restrictions:

• browsing and viewing profiles;
• reviewing Incoming Likes and their senders’ profiles;
• sending Likes Back;
• forming Matches;
• messaging matched members without a plan-based message-count limit; and
• using basic account, reporting, blocking, unmatching, security, safety, and support tools.

“No plan-based message-count limit” does not mean unrestricted messaging. Messaging remains subject to matching requirements, blocks, unmatches, anti-spam and rate limits, technical capacity, safety rules, moderation, fraud-prevention controls, law, and applicable terms.

2.3 Premium

Premium permits an eligible member to send up to ten (10) First Likes per day, subject to the reset schedule, access period, account status, technical availability, safety controls, moderation, and other restrictions.

Premium does not control access to Incoming Likes, Likes Back, Matches, or Matched-Member Messaging. Those functions remain part of eligible Free Access.

Premium is account-level digital functionality. It is not payment for access to a specific member and does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain another person.

2.4 Incoming Likes, Likes Back, Matches, and Messaging

An “Incoming Like” is a Like another member has already sent to you.

A “Like Back” is a Like you send to a member who has already sent you an Incoming Like. Eligible Free Access permits you to review that member’s profile and send a Like Back.

A “Match” is formed when two members mutually Like each other and may permit Matched-Member Messaging where supported.

Premium expiration does not, by itself, remove an existing Match, delete a conversation, or prevent eligible Matched-Member Messaging through Free Access.

2.5 First Likes and the Uniform Access Rule

A “First Like” is a Like you initiate toward a member who has not already sent you an Incoming Like. Sending a First Like requires active Premium or other First-Like access authorized by Cuddle.

Whether a Like is a free Like Back or a First Like requiring Premium depends on whether the other member has already sent you an Incoming Like.

Cuddle does not use sex, gender identity, sexual orientation, or the gender or genders a member chooses to meet to determine whether Premium is required. The same rule applies to eligible members regardless of those characteristics.

2.6 Current 30-Day, Non-Renewing Model

Purchased Premium is thirty-day, fixed-term, non-renewing digital access offered through Cuddle’s authorized direct checkout as a one-time transaction.

Cuddle does not automatically charge the payment method again when the access period ends. Continued purchased access requires a new checkout and separate payment authorization.

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, automatic trial-to-paid conversion, or external purchase channels.

Prices, applicable taxes, checkout, billing, refunds, statutory cancellations, chargebacks, and payment disputes are governed by the Purchase Terms and purchase disclosures.

3. Premium First-Like Functionality and Included Access

3.1 Premium Is Cuddle-Operated Digital Functionality

Premium is optional, account-level digital functionality operated by Cuddle. Cuddle’s current purchased Premium permits an eligible member to initiate First Likes, subject to the access period, daily allowance, account status, and applicable restrictions.

Premium is not a separate account, physical product, payment to another member, or right to receive services from another member. Prices, payment authorization, billing, refunds, statutory cancellations, chargebacks, and payment disputes are governed by the Purchase Terms and checkout disclosures.

3.2 First Like Definition

A “First Like” is a Like you initiate toward a member who has not already sent you an Incoming Like.

If another member has already sent you an Incoming Like, a Like you send to that member is a Like Back and is available through eligible Free Access, subject to applicable restrictions.

Cuddle may use account, Like, Match, block, moderation, and technical records to determine whether an attempted Like is a Like Back or First Like and whether First-Like access is required.

3.3 What Premium Includes

While active, purchased Premium currently permits an eligible member to send up to ten (10) First Likes per day.

The reset schedule and treatment of failed, blocked, reversed, duplicate, restricted, or technically incomplete attempts are governed by Section 5, product disclosures, and information presented before purchase.

The Service may display active status, remaining allowance, reset information, activation, and expiration. Promotional, complimentary, preview, or product-test access may provide different or more limited functionality under its disclosed terms.

3.4 What Premium Does Not Control

Premium does not control access to Incoming Likes, the profiles of members who sent them, Likes Back, Matches, or Matched-Member Messaging. Those functions remain part of eligible Free Access, subject to applicable restrictions.

Premium expiration does not, by itself, remove an existing Match, delete a conversation, remove an eligible Incoming Like, prevent a Like Back, or prevent eligible Matched-Member Messaging.

Premium does not require Cuddle to display every profile or override preferences, blocks, unmatches, account deletion, safety controls, moderation, eligibility rules, law, or technical limits.

3.5 No Access to or Payment for a Particular Member

Premium is not payment for access to a particular member and does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain another person.

It does not require another member to receive or view a First Like, Like you back, Match, message, reply, continue communicating, meet, date, provide companionship, form a relationship, or take another action.

Premium payments are payments to Third Hub US, Inc., d/b/a Cuddle solely for Cuddle-operated digital functionality. They are not user-to-user payments, tips, gifts, reimbursements, payouts, or payment for another member’s attention, content, conversation, companionship, date, intimacy, or conduct.

3.6 Personal, Limited, Revocable, and Non-Transferable Access

Premium is limited, revocable, non-exclusive, personal to the eligible account, and non-transferable.

You may not sell, assign, share, rent, trade, sublicense, transfer, redeem, cash out, or make Premium available to another person or account.

Premium may be delayed, restricted, suspended, revoked, expired, or otherwise limited where permitted by applicable terms or law. Except where required by law or controlling purchase terms, such action does not automatically create a refund, credit, extension, transfer, replacement, or restoration right.

3.7 Feature-Specific Restrictions

First-Like functionality remains subject to eligibility, United States availability, account status, daily allowances, access periods, blocks, unmatches, safety and moderation controls, anti-spam limits, fraud prevention, payment risk, technical capacity, Service availability, and law.

A First Like may fail, be delayed, restricted, reversed, become unavailable, or not create a Match because of technical issues, account status, another member’s actions, moderation, safety measures, eligibility, or feature limits.

You may not use alternate accounts, automation, false information, VPNs, proxies, coded language, or another workaround to bypass Premium requirements, First-Like allowances, access periods, account restrictions, or enforcement controls.

The Terms of Service govern general use and enforcement. The Privacy Policy governs personal-information processing. More specific terms and non-waivable law control their subjects.

4. Access Period, Activation, Expiration, and Return to Free Access

4.1 Thirty-Day Access Period

Purchased Premium provides one thirty (30)-day, fixed-term, non-renewing access period for the eligible Cuddle account identified at checkout.

Premium is tied to that account and purchase. It may not be transferred to another account or person.

The applicable activation and expiration date and time shown at checkout, in the receipt, in the Service, or in another purchase record govern the access period, subject to applicable law and controlling purchase-specific terms.

4.2 Activation

Purchased Premium generally begins when payment is authorized and Cuddle activates First-Like functionality for the eligible account.

A checkout submission, pending authorization, payment attempt, receipt, email, or in-Service notice does not by itself guarantee activation if the transaction is declined, delayed, reversed, refunded, disputed, restricted, or otherwise not completed.

Cuddle may display Premium status, activation time, expiration time, and related access information in the Service or purchase records.

4.3 Activation Delays

Activation may be delayed for payment processing or authentication; fraud-prevention or payment-risk review; eligibility, account-ownership, or limited account review; technical or provider processing; bank or card-network review; sanctions or legal compliance; operational needs; or Service availability.

If Premium is activated before final settlement or while a material review remains pending, Cuddle may later restrict, suspend, revoke, expire, refund, or otherwise adjust access where the transaction is declined, reversed, refunded, charged back, disputed, determined unauthorized, or connected to fraud, prohibited activity, or another material risk.

Any refund, restoration, or access adjustment is governed by the Purchase Terms, applicable disclosures, and non-waivable law.

4.4 Expiration

Premium expires automatically at the disclosed expiration date and time. At expiration, Premium First-Like access ends.

Expiration does not create a new charge, extend the access period, convert Premium into a subscription, or authorize another purchase.

Daily First-Like allowances, reset timing, and the treatment of attempted or unused First Likes are governed by Section 5 and applicable product disclosures.

4.5 Return to Free Access

After ordinary expiration, the account returns to eligible Free Access, subject to account status and applicable restrictions.

Premium expiration does not, by itself, remove an existing Match, delete a conversation, remove an eligible Incoming Like, prevent a Like Back, or prevent eligible Matched-Member Messaging.

A separate account restriction, block, unmatch, moderation action, safety action, technical limitation, or termination may affect those functions.

4.6 New Checkout and Separate Authorization Required

Continued purchased Premium access requires a new checkout transaction displaying the then-applicable material terms and a separate payment authorization.

A prior purchase, saved or previously used payment method, active account, prior receipt, or earlier acceptance does not authorize Cuddle to charge for another access period.

4.7 No Automatic Renewal or Automatic Repurchase

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, or automatic trial-to-paid conversion.

No cancellation is required to prevent a renewal charge because purchased Premium ends automatically.

Account deletion, non-use, expiration, or failure to use available First Likes does not automatically create a refund, credit, extension, replacement, or restoration right. Purchase-related remedies are governed by the Purchase Terms, State-Specific Terms & Cancellation Notices, purchase disclosures, and law.

5. Daily First-Like Allowance, Reset Schedule, and Attempt Treatment

5.1 Ten First Likes Per Day

While purchased Premium is active, an eligible member may send up to ten (10) First Likes per day, subject to the disclosed reset schedule, account status, remaining allowance, technical availability, safety and moderation controls, and applicable terms.

The allowance applies only to First Likes. Incoming Likes, Likes Back, Matches, and eligible Matched-Member Messaging remain governed by Free Access and do not consume the Premium First-Like allowance.

5.2 Daily Reset Schedule

Before purchase, Cuddle will disclose the applicable daily reset schedule. The schedule may also appear in the Service, receipt, or an applicable product disclosure.

The disclosed schedule controls when the allowance resets. A reset does not extend the thirty-day Premium access period or change the disclosed expiration date and time.

Unused First Likes have no cash value. Any rollover, restoration, replacement, or other treatment of unused allowance applies only if expressly stated in an applicable product disclosure or required by law.

5.3 First-Like Usage Records

Cuddle may maintain records of First-Like submissions, timestamps, associated accounts, remaining allowance, reset timing, attempt status, technical processing, restrictions, and related activity to administer Premium, display usage information, prevent abuse, resolve support questions, and protect the Service.

The Service may display the recorded remaining allowance. If a display conflicts with applicable system records because of delay, synchronization, duplication, or technical error, Cuddle may review and correct the record where reasonably appropriate.

Personal-information processing is governed by the Privacy Policy.

5.4 Failed, Blocked, Reversed, or Incomplete Attempts

Cuddle’s systems may classify an attempted First Like as completed, pending, failed, blocked, reversed, duplicate, restricted, or technically incomplete.

Before purchase, Cuddle will disclose the applicable treatment of those attempts. That disclosure, relevant Service records, and controlling purchase-specific terms determine whether an attempt reduces, restores, or otherwise affects the remaining allowance.

Cuddle may correct a verified Cuddle-controlled technical error. Cuddle does not guarantee restoration merely because a First Like was not viewed, retained, answered, or converted into a Match.

5.5 Account, Safety, and Technical Limits

Active Premium and an available allowance do not override blocks, unmatches, account deletion, recipient unavailability, eligibility rules, account restrictions, anti-spam or rate limits, safety controls, moderation, fraud prevention, payment-risk controls, legal requirements, or technical capacity.

Cuddle may delay, restrict, prevent, reverse, or remove a First Like where permitted by applicable terms or law. You may not use alternate accounts, automation, false information, VPNs, proxies, scripts, or another workaround to obtain additional First Likes or bypass the allowance or reset schedule.

5.6 No Delivery, Response, or Match Guarantee

A First Like may be delayed, unavailable, restricted, reversed, or not delivered. Premium does not guarantee that another member will receive, view, retain, or respond to a First Like, send a Like Back, form a Match, message, meet, or take another action.

Failure to achieve a desired outcome does not automatically create a refund, credit, extension, replacement, or restoration right. Purchase-related remedies are governed by the Purchase Terms, applicable disclosures, and non-waivable law.

6. Feature Availability, Technical Limits, Product Testing, and Changes

6.1 Availability

Premium and First-Like functionality are available only while the applicable access remains active and the account is eligible and in good standing.

Availability may depend on United States location, account status, device, browser, Service version, product configuration, technical capacity, blocks, unmatches, recipient availability, safety and moderation controls, anti-spam or rate limits, fraud-prevention and payment-risk controls, provider availability, legal requirements, and operational needs.

Active Premium does not require Cuddle to display every profile, maintain every interface, or make every action available at all times.

6.2 Technical and Operational Limits

Premium may be delayed, interrupted, restricted, or temporarily unavailable because of maintenance, updates, outages, network conditions, device or browser incompatibility, software errors, provider failures, security incidents, fraud-prevention measures, payment-risk review, account review, legal compliance, or other technical or operational conditions.

Cuddle may apply reasonable usage, security, abuse-prevention, and capacity controls. Cuddle does not guarantee uninterrupted, error-free, or continuously available functionality.

6.3 Product Tests and Experimental Functionality

Cuddle may conduct product tests, previews, limited releases, experiments, or controlled rollouts involving Premium or related functionality.

Test availability and treatment may vary by account, eligibility, state, device, browser, Service version, configuration, testing group, timing, technical availability, safety controls, fraud-prevention controls, payment risk, operational needs, or law.

A test, preview, or experimental feature may be changed, limited, suspended, or discontinued and does not create a right to future access, continued availability, or the same treatment for another account.

Personal-information processing connected to testing is governed by the Privacy Policy.

6.4 Feature Changes

Where permitted by law, Cuddle may add, remove, rename, redesign, update, limit, delay, suspend, or discontinue Premium or related functionality prospectively.

A prospective change will not retroactively increase an authorized charge, create another charge, shorten an active purchased access period, or alter the material terms of a completed purchase.

Separate safety, security, moderation, fraud-prevention, payment-risk, legal-compliance, or enforcement restrictions may still apply under the Terms of Service and applicable Additional Terms. Such restrictions do not amend the completed purchase.

6.5 Temporary Interruptions

A temporary interruption does not automatically pause or extend the thirty-day access period or create a refund, credit, replacement, or restoration right.

Cuddle may restore access, correct records, or provide another reasonable adjustment where appropriate. Purchase-related remedies remain governed by the Purchase Terms, applicable disclosures, and non-waivable law.

6.6 Completed Purchases and Prospective Changes

Publicly offered prices, packages, access periods, allowances, product configurations, or checkout flows may change for future purchases.

The material terms displayed before authorization control a completed purchase to the extent required by law. Continued purchased access after expiration requires a new checkout and separate payment authorization.

6.7 Technical Non-Delivery and Purchase-Term Remedies

If purchased Premium is not activated or becomes materially unavailable because of a Cuddle-controlled technical error, Cuddle may attempt to restore access, reactivate Premium, correct the affected record, or provide an access adjustment.

If Cuddle cannot restore the purchased access within a reasonable period, Cuddle will provide an appropriate remedy as required by the Purchase Terms, applicable purchase disclosures, and law.

For activation, expiration, allowance, or access questions, contact:

billing@cuddle-global.com

7. Promotions, Discounts, Complimentary Access, and No Trial-to-Paid Conversion

7.1 Overview

Cuddle may offer promotions, discounts, complimentary access, product tests, previews, or limited-time access to Premium or Cuddle-operated functionality.

Each offer is governed by its disclosures and terms and does not alter a completed purchase unless expressly stated or required by law.

7.2 Promotions and Discounts

A promotion or discount may reduce the price of Premium for an eligible purchase.

Conditions may include price, functionality, access period, daily allowance, eligibility, payment requirements, activation, expiration, and account limits.

The terms displayed before payment authorization control the purchase. Prices, applicable taxes, checkout, billing, refunds, and statutory cancellations remain governed by the Purchase Terms and purchase disclosures.

7.3 Complimentary Access

Cuddle may provide Premium or selected functionality without charge for a disclosed period or purpose.

Complimentary access is personal, non-transferable, and subject to account status, safety and moderation controls, technical availability, and applicable terms.

Unless expressly stated, it does not extend purchased Premium or create a refund, credit, replacement, or price adjustment.

7.4 Product Tests and Preview Access

Cuddle may provide product-test, preview, experimental, or limited-release access to selected accounts.

Availability may vary by account, state, device, Service version, testing group, eligibility, technical availability, risk controls, operational needs, or law.

Cuddle may prospectively modify, restrict, suspend, or discontinue such access.

7.5 Eligibility and Abuse Prevention

You may not obtain an offer through duplicate or related accounts, false information, account sharing, eligibility misrepresentation, device or payment-method manipulation, automation, circumvention, fraud, abuse, or violation of applicable terms.

Where permitted by law, Cuddle may deny, limit, correct, suspend, expire, revoke, or reverse an offer for ineligibility, error, duplication, circumvention, fraud, payment risk, safety concerns, moderation, or misuse.

7.6 No Automatic Trial-to-Paid Conversion

No-charge, complimentary, test, or preview access does not automatically convert into a paid purchase.

Unless Cuddle clearly displays a purchase and you separately authorize payment through a new checkout, expiration of no-charge access does not create a charge, subscription, recurring billing, automatic renewal, automatic repurchase, or paid extension.

7.7 No Cash Value or Future Entitlement

Promotional, discounted, complimentary, test, or preview access has no cash value, is not redeemable for money or other value, and may not be sold, transferred, traded, or cashed out.

An offer does not create a right to future offers, discounts, price matching, extensions, refunds, credits, replacement benefits, or the same treatment for another account or access period.

Nothing in this Section limits any non-waivable right under applicable law.

8. No Cash Value, Non-Transferability, No User Payments, and No Prohibited Services or Commerce

8.1 Service Functionality Only

Premium and other Cuddle-authorized access provide limited, revocable, personal, non-exclusive, non-transferable access to Cuddle-operated digital Service functionality.

Purchased Premium is currently one thirty-day, fixed-term, non-renewing access period. Promotional, complimentary, preview, or product-test access remains subject to its disclosed terms.

Paid Features do not create ownership in Cuddle, the Service, another account, another member, Member Content, or a financial asset.

8.2 No Cash Value, Stored Value, Wallets, Credits, Gift Cards, or Crypto

Premium, First-Like access, unused First Likes, promotions, discounts, complimentary access, and other Paid Feature benefits have no cash value.

They are not money, stored or prepaid value, a wallet or wallet balance, virtual credit, a gift card, a cash equivalent, cryptocurrency, a digital asset, a payment instrument, a financial account, or a financial product or service.

A purchase, expiration, restriction, refund, reversal, chargeback, payment dispute, or courtesy adjustment does not create a reusable balance, payout right, redemption right, transfer right, or future-purchase credit, except where required by law or controlling purchase terms.

8.3 No Transfer, Resale, Cash-Out, or Redemption

Paid Features are personal to the eligible account for which Cuddle makes them available.

You may not sell, resell, assign, transfer, share, trade, rent, lend, broker, sublicense, cash out, redeem, or convert Paid Features or related benefits into money, goods, services, credits, gift cards, cryptocurrency, or anything else of value.

You may not transfer Premium, First-Like access, remaining allowance, an access period, promotion, or complimentary benefit to another person or account.

8.4 No User-to-User Payments, Tips, Payouts, or Monetization

Payments through Cuddle’s authorized direct checkout are payments to Third Hub US, Inc., d/b/a Cuddle solely for Cuddle-operated digital functionality. They are not payments to, for, or on behalf of another member.

Cuddle does not provide or authorize user-to-user payments, tips, donations, gifts, reimbursements, payouts, revenue sharing, creator monetization, paid access to users, paid messages, paid interactions, or payment or value for another member’s attention, content, conversation, companionship, date, intimacy, or conduct.

Premium does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain a particular member, response, Match, message, meeting, date, or relationship.

8.5 No Adult Content Monetization or Prohibited Services

Paid Features may not be used to offer, request, advertise, arrange, promote, facilitate, disguise, route, purchase, sell, or monetize adult content, pornography, paid intimate content, paid sexual messaging, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid meetings, trafficking, exploitation, scams, gambling, unlawful goods or services, or another Prohibited Service.

Lawful, consensual, non-commercial dating conversation between eligible adults remains subject to the Terms of Service, Community Guidelines, consent, safety, privacy, and law.

8.6 No Marketplace, Payment Facilitation, or Financial Services

Cuddle is not a marketplace, payment facilitator, escrow agent, money transmitter, stored-value provider, wallet provider, cryptocurrency service, bank, lender, or other financial-services provider.

Cuddle does not process payments for third-party goods or services, hold user funds, split or route payments, settle or disburse user funds, provide seller or sub-merchant accounts, issue user balances, or provide payment links or QR-code payments.

8.7 External Transfers Are Not Paid Features

Money, gift cards, cryptocurrency, payment-app transfers, bank transfers, wallet transfers, goods, services, or other value sent to another member or third party outside Cuddle’s authorized checkout are not Cuddle purchases and do not provide, renew, extend, restore, or transfer Premium.

Cuddle does not process, hold, guarantee, insure, reverse, refund, mediate, recover, or adjudicate an external transfer or underlying arrangement.

If another member requests money or value, do not proceed and use available reporting tools.

Nothing in this Section limits any non-waivable payment, refund, cancellation, chargeback, consumer-protection, court-access, or other right under applicable law.

9. Safety, Moderation, Fraud Prevention, Payment Risk, and Access Restrictions

9.1 Overview

Premium remains subject to Cuddle’s safety, moderation, security, fraud-prevention, payment-risk, account-integrity, legal-compliance, and enforcement controls.

Active Premium, an available First-Like allowance, a completed purchase, or a receipt does not override the Terms of Service, Additional Terms, account restrictions, blocks, unmatches, technical limits, or law.

9.2 Safety and Moderation Controls

Cuddle may review relevant accounts, profiles, Likes, Matches, messages, reports, content, support records, device or session information, moderation history, and related activity where reasonably necessary and permitted by law.

Cuddle may delay, prevent, restrict, reverse, or remove a First Like; limit discovery, messaging, checkout, Premium, or other functionality; require review; preserve records; warn users; or take account action to address abuse, exploitation, impersonation, minor-safety concerns, prohibited content, Prohibited Services, Prohibited Payments, or another material concern.

Premium does not exempt activity from review, moderation, restriction, or removal.

9.3 Fraud-Prevention and Payment-Risk Controls

Cuddle may use account, checkout, transaction, billing, device, browser, IP-address, session, fraud-prevention, payment-risk, and related records to address unauthorized payment use, card testing, account takeover, fake or related accounts, bots, transaction laundering, sanctions risk, refund or chargeback abuse, offer abuse, and circumvention.

Cuddle and payment participants may authenticate, approve, decline, delay, review, restrict, reverse, or refund a transaction as permitted by payment rules and law.

A risk signal does not necessarily establish wrongdoing. Cuddle may consider context, patterns, available evidence, and payment-participant information.

9.4 Access Delays and Restrictions

Cuddle may delay activation or restrict active Premium while eligibility, account ownership, payment authority, request validity, fraud risk, payment risk, safety, moderation, technical, or legal-compliance concerns remain unresolved.

Restrictions may affect First Likes, remaining allowance, checkout, payment methods, devices, sessions, related accounts, or other functionality.

A limited, risk-based review may be required under the Terms of Service and Privacy Policy.

9.5 Revocation, Suspension, and Expiration

Cuddle may suspend, revoke, disable, expire, or limit Premium where permitted by applicable terms or law because of payment failure, reversal, refund, chargeback, unauthorized-transaction concerns, fraud, payment risk, account restriction, safety concerns, moderation, circumvention, legal compliance, or violation of applicable terms.

Ordinary expiration at the disclosed end of the thirty-day access period is not an enforcement action. The account then returns to eligible Free Access, subject to applicable restrictions.

9.6 Related Accounts and Circumvention

You may not use alternate or related accounts, false information, shared credentials, different payment methods, devices, browsers, VPNs, proxies, automation, external platforms, or another person to bypass Premium requirements, daily First-Like allowances, access periods, payment-method blocks, reviews, restrictions, suspensions, or enforcement decisions.

Where reasonably necessary, Cuddle may treat accounts, devices, credentials, sessions, payment methods, billing or contact information, IP addresses, and other signals as related, consistent with the Privacy Policy and law.

9.7 Enforcement Does Not Automatically Create a Refund

Except where required by law or controlling purchase terms, delaying, restricting, suspending, revoking, or terminating Premium or an account does not automatically create a refund, credit, extension, transfer, replacement, restoration, or price adjustment.

Purchase-related remedies are governed by the Purchase Terms, checkout disclosures, State-Specific Terms & Cancellation Notices, and applicable law.

9.8 Good-Faith Exercise of Non-Waivable Rights

Good-faith exercise of a non-waivable refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, payment-dispute, privacy, safety, reporting, appeal, consumer-protection, public-injunctive-relief, court-access, or other protected right is not prohibited.

Knowingly false, fabricated, altered, abusive, retaliatory, duplicative, or bad-faith claims, evidence, reports, or requests remain prohibited.

Nothing in this Section authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

10. No Outcome Guarantees, User Responsibilities, and Off-Service Limits

10.1 No Like, Match, Message, or Relationship Guarantee

Premium provides limited access to Cuddle-operated First-Like functionality. It does not guarantee profile views, delivery or viewing of a First Like, Incoming Likes, Likes Back, Matches, messages, replies, meetings, dates, relationships, compatibility, or another outcome.

Another member may pass, block, unmatch, stop responding, delete or restrict an account, become unavailable, or decline contact at any time.

Failure to obtain a desired result does not automatically create a refund, credit, extension, replacement, restoration, transfer, or price adjustment. Purchase-related remedies are governed by the Purchase Terms, applicable disclosures, and non-waivable law.

10.2 No Visibility or Availability Guarantee

Active Premium does not guarantee that your profile or First Likes will be shown to every member, receive a particular position, remain available for a particular period, or receive any level of visibility or engagement.

Availability may depend on preferences, eligibility, location, account status, blocks, unmatches, recipient activity, safety and moderation controls, anti-spam limits, technical capacity, testing, and law.

10.3 No Identity, Background, or Safety Guarantee

Premium, a profile, Like, Match, message, account indicator, review status, report outcome, or continued account access is not an endorsement or safety clearance by Cuddle.

Cuddle does not guarantee another member’s identity, age, location, relationship or marital status, intentions, truthfulness, background, criminal history, health, availability, compatibility, safety, payment authority, account ownership, or future conduct.

Any limited account review or safety tool may be incomplete, delayed, inaccurate, unavailable, or circumvented.

10.4 User Responsibility and Boundaries

You are responsible for your decisions, communications, information sharing, consent, boundaries, and interactions with other members.

A First Like, Match, message, Premium purchase, prior conversation, shared photo, prior meeting, or earlier consent does not create continuing consent or an obligation to reply, continue communicating, share information, move off Cuddle, meet, travel, provide companionship or intimacy, make a payment, or take another action.

Respect blocking, unmatching, silence, declined requests, changed boundaries, and withdrawn consent.

10.5 Off-Service Communications and Meetings

If you move a conversation off Cuddle, use another platform, travel, or meet another member, you do so at your own risk.

Cuddle does not supervise, attend, control, endorse, insure, or guarantee off-Service communications, meetings, dates, travel, lodging, transportation, or other offline interactions.

Do not send money, gift cards, cryptocurrency, payment credentials, authentication codes, private keys, wallet credentials, or other value to another member.

10.6 No Professional, Emergency, Payment, or Financial Service

Cuddle is not an emergency, legal, medical, mental-health, relationship-advice, personal-security, professional-matchmaking, background-check, payment, marketplace, money-transmission, or financial service.

Cuddle’s support, safety, billing, privacy, security, review, and legal channels may not be monitored in real time. If there is immediate danger, contact local emergency services.

Nothing in this Section limits any non-waivable safety, payment, refund, cancellation, consumer-protection, court-access, or other right under applicable law.

11. Privacy, Account Review, Sensitive Information, and Paid-Feature Records

11.1 Privacy Policy Controls

The Privacy Policy governs Cuddle’s processing of personal information connected to Paid Features. These Paid Features Terms do not replace any notice, consent, choice, or right required by law.

11.2 Paid-Feature and First-Like Records

Cuddle may maintain records needed to administer Paid Features, including Premium status; activation and expiration; First-Like submissions, allowance, reset, and attempt status; restrictions; account and technical identifiers; support records; and fraud-prevention or payment-risk information.

Cuddle may use these records to provide functionality, troubleshoot, prevent abuse, manage risk, resolve disputes, enforce terms, and comply with law.

Purchase, billing, refund, cancellation, chargeback, and payment-dispute records are also governed by the Purchase Terms and Privacy Policy.

11.3 Visibility and Recipient Limits

A First Like and associated profile information may be disclosed to its intended member.

Information collected for security, payment risk, moderation, or account review is not automatically displayed to other members.

Recipients may copy, save, screenshot, record, forward, disclose, or misuse information. Cuddle cannot control every recipient, device, or off-Service disclosure.

11.4 Limited, Risk-Based Account Review

Cuddle does not routinely require identity-document review, government ID review, or photo or selfie review for every user or purchase.

In limited, risk-based circumstances, Cuddle may request a review to address suspected impersonation, scams, fraud, prohibited commercial activity, account farming, payment risk, safety concerns, account recovery, account integrity, compliance, moderation, or enforcement.

While material information remains unresolved, Cuddle may delay or restrict checkout, activation, Premium, First-Like functionality, or a payment method, subject to applicable terms and law.

11.5 Authenticated Review Flow

Submit requested account-review materials only through the authenticated review flow made available through the Service.

The flow is not a payment channel and must not be used for full card details, bank credentials, passwords, authentication codes, private keys, wallet credentials, or unrelated sensitive information.

11.6 Sensitive-Information Limits

Do not send full payment card numbers, card security codes, bank credentials, passwords, authentication codes, identity-document images, government identification, photo or selfie review materials, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, support, messages, profile fields, reports, appeals, Typeform, Intercom, or mail.

Full payment card details must be submitted only through processor-hosted or processor-approved payment fields or flows.

11.7 Review-Material Use and Retention

Cuddle uses account-review materials only for the applicable review and related safety, fraud-prevention, payment-risk, account-integrity, compliance, moderation, enforcement, dispute, or legal purposes described at collection.

After the review and related needs are resolved, Cuddle places submitted review images into its operational deletion process, subject to processing periods, backup cycles, legal holds, law, and operational requirements.

Cuddle may retain a limited record of review type, result or status, completion date, reference or reason code, account identifier, and whether another review is required.

A completed review does not guarantee identity, payment authority, account ownership, eligibility, truthfulness, safety, or future conduct.

11.8 No Price Personalization

Cuddle does not use safety, moderation, fraud-prevention, payment-risk, account-history, eligibility, device, location, or account-review information to personalize an individual user’s price.

Cuddle does not use submitted review images or limited review-result records to rank, recommend, or match users; advertise; create public-facing profile content; or provide financial products or services.

Nothing here limits any non-waivable privacy, data-security, payment, consumer-protection, court-access, or other right.

12. Support, Records, Changes, Priority, and Non-Waivable Rights

12.1 Paid-Feature Support

For general questions about how Premium or First-Like functionality works, or for non-purchase technical support, contact:

support@cuddle-global.com

For activation, expiration, allowance records, purchase-related technical non-delivery, refunds, or access adjustments, use the billing channel below.

12.2 Billing, Cancellation, and Privacy Channels

For billing, activation, expiration, allowance records, refunds, duplicate or unauthorized charges, chargebacks, payment disputes, or purchase-related adjustments, contact:

billing@cuddle-global.com

For statutory cancellation or another cancellation right provided by law, contact:

cancellations@cuddle-global.com

For privacy or data-rights requests, contact:

privacy@cuddle-global.com

Use the channel that best matches your request. A general support message is not automatically a refund, statutory-cancellation, payment-dispute, privacy, or legal request. The Contact / Legal Notices control current routing.

Do not send highly sensitive information through ordinary email or support. Section 11 governs sensitive information and the authenticated review flow.

12.3 Records and Evidence

Consistent with the Privacy Policy and law, Cuddle may create, use, preserve, disclose, and retain records relating to Premium, activation, expiration, First-Like activity, allowances, resets, restrictions, technical availability, support, adjustments, account review, fraud prevention, payment risk, moderation, and enforcement.

Cuddle may use these records to administer Paid Features, display status and usage, troubleshoot, correct records, prevent abuse, manage risk, respond to requests or disputes, enforce terms, comply with law, and protect users, Cuddle, service providers, and payment participants.

Relevant electronic records may be used as evidence to the extent permitted by law.

12.4 Changes to Paid Features and These Terms

Cuddle may update Paid Features or these Paid Features Terms prospectively. For a material change, Cuddle will update the Effective Date or Last Updated date and provide notice where required by law.

An update will not retroactively increase an authorized charge, create a new charge, shorten active purchased Premium, or alter a completed purchase’s material terms where prohibited by law.

Before offering a materially different paid model, Cuddle will update applicable pricing, checkout disclosures, product disclosures, and governing terms.

12.5 Relationship and Priority

These Paid Features Terms are supplemented by the Terms of Service, Purchase Terms, Privacy Policy, Prohibited Services, Payments & Commerce Policy, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, checkout and product disclosures, offer-specific terms, purchase-specific terms, and law.

These Paid Features Terms control Paid Feature functionality, access, limits, availability, activation, expiration, non-transferability, and no cash value. The Purchase Terms control checkout, payment authorization, billing, refunds, statutory cancellations, chargebacks, and payment disputes. The Privacy Policy controls personal-information processing. More specific terms and non-waivable law control their subjects.

12.6 Non-Waivable Rights

Nothing in these Paid Features Terms limits any non-waivable payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, privacy, safety, consumer-protection, accessibility, data-security, public-injunctive-relief, court-access, or other right under applicable law.

12.7 No Prohibited Use

No Paid Feature, support response, record, adjustment, update, promotion, review, refund, cancellation process, chargeback, payment dispute, or legal process authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual or escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.