Cuddle Safety Tips / Dating Safety Notice
Effective Date: May 8, 2026
1. Introduction, Scope, and Key Safety Principle
1.1 Purpose of These Safety Tips
These Safety Tips / Dating Safety Notice (“Safety Tips”) provide practical guidance for using Cuddle more safely when viewing profiles, communicating, sharing information, following links, moving off Cuddle, traveling, or meeting another user.
Online dating and social connection involve real-world risks, including deception, harassment, stalking, scams, payment requests, privacy violations, sexual misconduct, exploitation, and violence. These Safety Tips are intended to help you recognize and reduce risk. They cannot eliminate every risk or guarantee another person’s identity, truthfulness, intentions, background, safety, compatibility, or future conduct.
1.2 Scope and Web-Based Service
These Safety Tips apply to Cuddle’s websites and browser-based Service components, including profiles, Likes, Matches, messages, reports, support, safety tools, and related interactions.
They also address communications and conduct reasonably connected to Cuddle after users move to email, telephone, text, video, social media, another messaging service, an external website, a payment application, travel, or an in-person meeting.
Cuddle may have limited or no ability to monitor, preserve, investigate, remove, reverse, or remedy activity occurring outside the Service.
1.3 United States Availability and Adults Only
Cuddle is an 18+ online dating and social connection service offered to eligible adults located in the fifty states and the District of Columbia, unless Cuddle expressly states otherwise.
Minors may not create accounts, use the Service, appear in member content, communicate with users, purchase or use Premium, or otherwise participate.
1.4 Key Safety Principle
Move slowly. Protect your information. Respect consent and boundaries. Trust your judgment. Look for patterns rather than relying only on claims, profiles, photos, badges, or apparent account status.
Stop communicating, block, unmatch, leave, or report when conduct feels unsafe, coercive, deceptive, payment-related, exploitative, or inconsistent with your boundaries. You do not owe another user a reply, continued contact, personal information, a meeting, travel, money, intimacy, or a relationship.
1.5 Not Professional or Emergency Advice
These Safety Tips are general guidance, not legal, medical, mental-health, financial, law-enforcement, crisis-response, or emergency advice. They do not replace your judgment, emergency services, qualified professional help, reporting tools, blocking or unmatching tools, or applicable terms.
Cuddle does not supervise off-Service communications, travel, dates, meetings, transportation, lodging, private locations, or other in-person interactions.
1.6 Emergency Limits
Cuddle’s reporting, safety, support, security, billing, privacy, legal, and appeal channels may not be monitored in real time.
If there is immediate danger or an urgent need for assistance, contact local emergency services. Do not delay emergency assistance while waiting for Cuddle to respond.
1.7 Relationship to Other Terms
These Safety Tips are Additional Terms under Cuddle’s Terms of Service.
The Community Guidelines govern user-facing conduct. The Prohibited Services, Payments & Commerce Policy governs prohibited services, payments, commerce, monetization, and transfers of value. The Privacy Policy governs personal-information processing. The Criminal Background Screening Disclosure explains screening and review limits. State-specific notices and non-waivable law control where applicable.
2. Core Safety Rules, Warning Signs, and User Responsibility
2.1 Use Your Own Judgment
Use your own judgment when deciding whether to communicate with, trust, share information with, move off Cuddle with, travel with, or meet another user.
Profiles, photos, messages, Likes, Matches, account indicators, review status, and continued account access may be incomplete, outdated, false, altered, stolen, or misleading. Cuddle does not guarantee another user’s identity, age, location, relationship or marital status, intentions, background, truthfulness, safety, compatibility, availability, or future conduct.
Do not ignore concerns merely because a profile appears polished, a conversation feels close, or another person claims to have been reviewed or verified.
2.2 Move Slowly
Take time before sharing personal information, moving to another communication service, following links, sending files, traveling, or meeting in person.
Be cautious when someone tries to accelerate trust, intimacy, secrecy, exclusivity, financial involvement, travel, or a meeting. You may pause or end an interaction at any time, even if you previously expressed interest or agreed to continue.
2.3 Look for Patterns, Not Claims or Badges
Evaluate patterns of conduct rather than relying only on statements, photos, job titles, social-media profiles, apparent status, badges, or other indicators.
Warning signs may include inconsistent stories; refusal to answer reasonable questions; repeated excuses for avoiding ordinary communication; sudden changes in identity, location, or circumstances; pressure to keep the interaction secret; requests to use unfamiliar links or platforms; and attempts to isolate you from trusted people.
A profile, Like, Match, message, account indicator, review, or safety tool is not an endorsement or safety clearance.
2.4 Respect Boundaries and Changed Decisions
Consent and boundaries must be voluntary, specific, and ongoing. They may change or be withdrawn at any time.
Respect “no,” silence, delayed responses, declined requests, blocking, unmatching, and a decision to stop communicating. Do not pressure another person to share contact details, personal information, intimate content, money, travel plans, or access to a private location.
Expect the same respect for your own boundaries.
2.5 No One Owes a Reply, Meeting, Date, or Relationship
A profile view, Incoming Like, Like Back, First Like, Match, message, Premium purchase, shared photo, prior conversation, or earlier meeting does not create an obligation to reply, continue contact, move off Cuddle, meet, travel, provide transportation, share information, provide companionship or intimacy, make a payment, or begin or continue a relationship.
Premium provides Cuddle-operated digital functionality only. It does not purchase another user’s attention, response, availability, content, meeting, date, or conduct.
2.6 Treat Urgency, Secrecy, Isolation, and Pressure as Warning Signs
Pause when someone creates artificial urgency, demands secrecy, discourages you from speaking with trusted people, or pressures you to act before you can verify information.
Be especially cautious when pressure involves money, gift cards, cryptocurrency, payment information, authentication codes, intimate content, identity documents, travel, lodging, employment, investment, an emergency, or a request to receive or transfer funds.
A claimed emergency, romantic bond, confidential opportunity, or promise of repayment does not make a risky request safe.
2.7 Pause, Block, Unmatch, or Report
If something feels unsafe, coercive, deceptive, exploitative, payment-related, or inconsistent with your boundaries, stop and reassess.
You may stop replying, decline a request, remain on Cuddle, block, unmatch, leave an in-person setting, or report a concern. You do not need to continue communicating or place yourself at risk to gather more evidence.
Use available reporting tools or contact:
safety@cuddle-global.com
If there is immediate danger, contact local emergency services.
2.8 Safety Tools Do Not Eliminate Risk
Reporting, blocking, unmatching, moderation, account review, fraud-prevention, payment-risk, and other safety tools may reduce risk but cannot eliminate every danger.
They may be incomplete, delayed, inaccurate, unavailable, or circumvented. Cuddle does not monitor every account, message, link, off-Service communication, transaction request, meeting, or in-person interaction.
You remain responsible for your decisions, information sharing, boundaries, off-Service activity, travel, and interactions with other users.
3. Personal Information, Account Security, and Privacy
3.1 Protect Personal and Identifying Information
Share personal information gradually and only when you are comfortable with the possible consequences.
Use care before sharing your full legal name, personal email address, phone number, home or work address, employer, daily routine, family information, relationship or marital status, travel plans, immigration information, legal information, medical information, or other details that could identify, locate, pressure, or expose you.
Another user may save, copy, screenshot, record, forward, publish, alter, or misuse information after receiving it. Privacy settings and photo-sharing controls may reduce ordinary visibility but cannot prevent every copy or off-Service disclosure.
3.2 Protect Your Account, Email, Phone Number, and Browser Sessions
Use a strong, unique password for Cuddle and protect the email account and phone number connected to your account.
Keep your devices, browsers, password manager, saved credentials, and recovery methods secure. Sign out after using a shared, public, borrowed, managed, monitored, or otherwise non-private device or network.
Review account, login, verification, and security communications. Keep contact information reasonably current so that you can receive legitimate account and recovery notices.
3.3 Never Share Passwords or Authentication Codes
Never give another user your password, login link, email confirmation code, SMS verification code, new-device code, recovery code, or authentication code.
Do not approve a login, password reset, device connection, or account-recovery request that you did not initiate. Cuddle does not require you to send passwords or authentication codes to another user.
Be cautious of fake support messages, copied Cuddle branding, urgent account warnings, and links asking you to sign in or verify outside the normal Cuddle web flow.
3.4 Protect Payment and Financial Information
Do not send another user your full payment card number, card security code, bank-account information, payment-app credentials, tax information, Social Security number, private key, seed phrase, wallet credentials, gift-card code, or financial documents.
Cuddle purchases use Cuddle’s authorized direct checkout. A user-provided payment link, QR code, invoice, payment handle, wallet address, or external checkout page is not an authorized Cuddle purchase channel.
Do not allow another person to receive, hold, deposit, withdraw, convert, forward, return, or transfer money or value through your accounts.
3.5 Photos, Messages, Screenshots, and Re-Sharing Risks
Assume that content shared with another person may be retained beyond the conversation.
Before sending a photo, message, voice note, document, or other file, consider whether it reveals your location, workplace, home, family, routine, identity, finances, or other sensitive information.
Do not share intimate content under pressure. A recipient may copy, record, alter, redistribute, or use it for harassment, exposure, blackmail, extortion, or sextortion.
3.6 Location, Metadata, Workplace, Home, and Travel Information
Avoid sharing precise location, live location, home or work address, hotel, travel itinerary, transportation details, or predictable routine early in an interaction.
Photos and files may reveal location through backgrounds, signs, reflections, documents, uniforms, landmarks, filenames, or embedded metadata. Review content before sharing it and remove unnecessary location information where practical.
Do not let another user pressure you to disclose where you live, work, stay, or travel.
3.7 Sensitive-Information and Authorized-Submission Limits
Do not submit full payment credentials, passwords, authentication codes, identity-document images, government identification, photo or selfie review materials, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary profiles, messages, reports, appeals, support communications, request-an-invite forms, or email.
If Cuddle requests sensitive supporting information for a specific lawful process, follow the request-specific instructions and use only the secure, authenticated review flow made available through the Service.
3.8 What to Do if an Account or Device Is Compromised
If you suspect account takeover, unauthorized login, phishing, credential theft, or device compromise, stop interacting with suspicious links or messages.
Change affected passwords, secure your email and phone accounts, sign out of unfamiliar sessions where available, contact your bank or payment provider if financial information may be affected, and report the issue to:
security@cuddle-global.com
For immediate danger, contact local emergency services. Cuddle’s security and support channels are not emergency-response channels.
4. Messaging, Links, Off-Service Communications, and Digital Safety
4.1 Message With Care
Use care when communicating through Cuddle. Do not assume that a profile, photo, message, voice, video, social-media account, or apparent account status proves another person’s identity, intentions, location, relationship or marital status, background, or safety.
Share information gradually. Stop or slow down if a conversation becomes threatening, sexually coercive, payment-related, inconsistent, unusually urgent, or focused on obtaining private information.
4.2 Keep Early Communications on Cuddle Where Practical
Keeping early communication on Cuddle may make blocking, unmatching, reporting, and review easier.
In-Service messages are not end-to-end encrypted and should not be used for passwords, authentication codes, full payment credentials, identity-document images, government identification, photo or selfie review materials, intimate content, medical records, information about minors, or other highly sensitive information.
Do not treat Cuddle messaging as a guaranteed secure or continuously monitored channel.
4.3 Do Not Be Pressured to Move Off Cuddle
You do not owe another user your phone number, email address, social-media account, video-call details, or access to another messaging service.
Be cautious when someone quickly pressures you to move to text, email, social media, a payment application, or an unfamiliar platform; insists that secrecy is necessary; or says that leaving Cuddle is required to continue communicating.
You may decline, remain on Cuddle, stop replying, block, unmatch, or report.
4.4 Be Careful With Links, Files, Downloads, and QR Codes
Do not open unfamiliar links, files, downloads, shortened URLs, QR codes, invoices, payment pages, or account-verification pages merely because another user sends them.
They may lead to phishing, malware, credential theft, payment requests, deceptive redirects, unauthorized tracking, or fake Cuddle pages.
Cuddle purchases use Cuddle’s authorized direct checkout. A user-provided payment link, QR code, invoice, payment handle, wallet address, or external checkout page is not an authorized Cuddle purchase channel.
4.5 Watch for Phishing, Fake Support, and Remote-Access Requests
Cuddle does not require you to send another user your password, login link, email or SMS code, recovery information, full payment credentials, private key, seed phrase, or remote access to your device.
Be suspicious of urgent messages claiming that your account, Premium, identity, payment, or safety status must be verified through an external link or payment.
Do not install remote-access software or permit another person to control your browser, device, email, bank, or payment account.
4.6 Video, Voice, Photos, and Impersonation Risks
Video calls, voice calls, photos, identification documents, and social-media profiles can be edited, stolen, staged, replayed, or used by someone other than the person depicted.
A short call or matching photo does not establish identity, account ownership, background, or safety. Avoid showing documents, financial information, your home, workplace, precise location, or other sensitive surroundings.
4.7 Synthetic, AI-Generated, and Manipulated Media
Images, audio, video, screenshots, messages, and documents may be AI-generated, altered, or fabricated.
Look for inconsistencies across statements and conduct. Do not rely on one image, recording, screenshot, badge, or apparent verification result as proof. Manipulated media may also be used for impersonation, blackmail, sextortion, false emergencies, or payment fraud.
4.8 Off-Service Platforms Reduce Cuddle’s Visibility and Control
If you move to another service, Cuddle may have limited or no ability to monitor communications, preserve or authenticate evidence, remove content, investigate conduct, reverse transactions, or recover money or value.
External services follow their own terms, privacy practices, security controls, and reporting processes. Review them before providing information or installing software.
4.9 Pause, Block, Unmatch, and Report
If a communication, link, file, call, or request feels unsafe, deceptive, coercive, payment-related, or inconsistent with your boundaries, stop engaging.
Use available blocking, unmatching, and reporting tools or contact:
safety@cuddle-global.com
For suspected account compromise or phishing involving Cuddle access, contact:
security@cuddle-global.com
If there is immediate danger, contact local emergency services. Do not place yourself or another person at risk to collect evidence.
5. Scam, Payment Request, and Financial Exploitation Warnings
5.1 Treat Money or Value Requests as a Serious Warning Sign
Treat any request for money, gifts, financial help, payment information, or anything else of value as a serious warning sign.
Do not send money to another user, even if the request appears romantic, urgent, charitable, or refundable. An emotional connection, apparent emergency, video call, photo, document, or promise of repayment does not make a payment request safe.
Pause, stop communicating, and report the request.
5.2 Common Romance-Scam Patterns
Scammers may build trust slowly, express strong feelings quickly, create exclusivity, avoid reasonable verification, or move communication off Cuddle before requesting money or information.
Warning signs may include inconsistent stories; repeated reasons they cannot meet; claims involving military service, overseas work, inheritance, customs, medical, legal, travel, or family emergencies; and promises to repay you after funds or property are released.
Do not rely on a polished profile, social-media account, photograph, video, document, or claimed professional status as proof.
5.3 False Emergencies, Travel, Medical, Legal, and Family Claims
Do not pay another user’s airfare, hotel, transportation, medical bill, legal fee, customs charge, release fee, rent, tuition, debt, family expense, or emergency cost.
Be cautious when someone claims immediate payment is necessary to meet you, return home, access funds, resolve an arrest, protect a family member, receive a package, complete immigration paperwork, or avoid serious consequences.
Urgency and secrecy are common pressure tactics. Verify independently and do not rely only on contact details supplied by the requester.
5.4 No Gift Cards, Cryptocurrency, Wire Transfers, or Payment-App Transfers
Do not buy or send gift cards, prepaid cards, cryptocurrency, wire transfers, bank transfers, or payment-app transfers for another user.
Do not provide gift-card numbers, PINs, receipts, screenshots, wallet credentials, private keys, seed phrases, or transaction details.
These methods may be difficult or impossible to reverse or recover.
5.5 No Verification Fees, Safety Fees, Deposits, or Meeting Fees
Cuddle does not require you to pay another user for identity verification, safety verification, a background check, account activation, a date, transportation, a deposit, continued communication, or access to photos or contact information.
Do not pay a person or external page claiming a fee is required before you can communicate, meet, remain safe, restore an account, or obtain Premium.
A user-provided payment link, invoice, QR code, payment handle, wallet address, or external checkout page is not an authorized Cuddle purchase channel.
5.6 Investment, Employment, Housing, Immigration, and Business Scams
Be cautious if another user offers or requests an investment, business opportunity, job, loan, housing arrangement, immigration assistance, trading opportunity, cryptocurrency project, or guaranteed return.
Do not provide deposits, application fees, investment funds, tax information, Social Security numbers, banking records, identity documents, or account access.
Do not install trading, banking, remote-access, or cryptocurrency software at another user’s direction.
5.7 No Money-Mule or Financial-Intermediary Activity
Never receive, hold, deposit, withdraw, cash, convert, purchase, forward, return, or transfer money or value for another user or third party.
Do not allow another person to use your bank account, payment account, card, wallet, merchant account, mailing address, identity, or device to receive or move funds.
You may face fraud, account closure, financial loss, or legal consequences even if the transfer is described as temporary or part of a job.
5.8 Never Share Payment Credentials or Authentication Codes
Never share full payment card numbers, card security codes, bank credentials, payment-app passwords, authentication codes, login links, recovery codes, private keys, seed phrases, or remote access to your device.
Do not approve a payment, login, password reset, account recovery, or device connection that you did not initiate.
Cuddle does not require you to provide these items to another user.
5.9 Cuddle Purchases Use Authorized Direct Checkout Only
A legitimate Cuddle purchase is completed only through Cuddle’s authorized direct checkout.
Payment is made to Third Hub US, Inc., d/b/a Cuddle for Cuddle-operated digital functionality. It is not payment to or for another user and does not purchase another person’s reply, attention, content, meeting, date, companionship, intimacy, or conduct.
If a person or external page claims to sell, renew, restore, transfer, or extend Premium, do not pay.
5.10 Reporting and No Recovery Guarantee
If another user requests money, value, credentials, gift cards, cryptocurrency, authentication codes, or participation in a financial transaction, stop communicating and use available reporting tools or contact:
safety@cuddle-global.com
For a false claim that an external page sells Premium or collects payment for Cuddle, also contact:
billing@cuddle-global.com
Contact your bank, card issuer, payment provider, or local law enforcement promptly if you sent money or disclosed financial information.
Cuddle may investigate and take action, but cannot guarantee that an external transfer can be traced, reversed, refunded, or recovered.
6. Sexual Safety, Consent, Intimate Content, Minor Safety, and Exploitation
6.1 Respect Sexual and Intimate Boundaries
You control whether and how you participate in intimate conversation, share content, move off Cuddle, meet, travel, or have physical contact.
A Like, Match, message, shared photo, prior conversation, prior meeting, relationship, or earlier consent does not create permission for another interaction. You may slow down, change your mind, stop responding, block, unmatch, leave, or seek help at any time.
Respect another person’s choices.
6.2 Consent Must Be Voluntary, Specific, and Ongoing
Consent must be freely given, informed, specific to the activity, and ongoing. It may be withdrawn.
Silence, delay, uncertainty, intoxication, impairment, fear, financial dependence, emotional pressure, prior intimacy, or failure to resist is not continuing consent. Consent to one form of conversation, content, contact, recording, or physical activity is not consent to another.
Sexual conduct without consent may be a crime and may result in serious legal consequences.
6.3 Watch for Sexual Pressure, Secrecy, Isolation, or Coercion
Treat repeated sexual requests, demands for secrecy, threats, guilt, humiliation, isolation from trusted people, financial pressure, or attempts to rush intimacy as serious warning signs.
Be cautious if someone says you must share intimate content, move to another platform, travel, meet privately, use substances, or prove affection before communication can continue.
You may leave an interaction if you feel embarrassed, indebted, afraid, or pressured.
6.4 Do Not Share Intimate Content Under Pressure
Do not send intimate photos, videos, recordings, or messages because another person pressures, threatens, pays, promises payment, or claims that sharing is required for trust, verification, safety, or continued contact.
A recipient may copy, record, alter, screenshot, redistribute, sell, publish, or use intimate content for harassment, blackmail, extortion, or sextortion.
Consider whether identifying features, surroundings, documents, tattoos, location information, or metadata could reveal who or where you are.
6.5 Non-Consensual Intimate Content and Manipulated Intimate Media
Never create, request, share, threaten to share, distribute, or use intimate content without the depicted person’s authorization.
Earlier permission to receive or view content does not authorize copying, recording, reposting, publishing, selling, or disclosing it to another audience.
Images, audio, and video may be fabricated or manipulated. Intimate deepfakes, nudification images, altered screenshots, and other synthetic intimate media may be used for impersonation, humiliation, coercion, sextortion, or fraud.
If someone threatens disclosure, do not pay or provide additional content. Preserve available information safely and report the conduct.
6.6 No Adult-Content Monetization or Sexual Services
Cuddle is not an adult-content, pornography, paid sexual messaging, sexual-services, escort, or prostitution platform.
Do not buy, sell, request, offer, arrange, or monetize sexually explicit content, paid intimate communication, sexual conduct, or access to an adult-content page or account through Cuddle.
Lawful, consensual, non-commercial dating conversation between eligible adults is not prohibited solely because it concerns dating, attraction, romance, relationships, or intimacy.
6.7 No Compensated Dating, Sugar Arrangements, or Paid Companionship
Do not offer or accept money, gifts, rent, tuition, travel, lodging, shopping, employment, recurring support, or another benefit in exchange for dating, romantic attention, meetings, companionship, intimacy, availability, or continued communication.
Compensated dating, sugar arrangements, paid companionship, paid meetings, and paid dates are prohibited even when described as private, voluntary, romantic, supportive, or off-Service.
Premium is payment to Cuddle for Cuddle-operated digital functionality. It is not payment to or for another user.
6.8 Minor Safety
Cuddle is for adults at least eighteen (18) years old. Minors may not create accounts, use the Service, appear in member content, communicate with users, purchase or use Premium, or otherwise participate.
Do not communicate sexually with a person you know or suspect is a minor. Do not request, possess for prohibited use, create, send, display, distribute, or link to content that sexualizes, exploits, abuses, identifies, targets, or endangers a minor.
Do not help a minor evade age requirements or appear to be an adult.
6.9 Grooming, Trafficking, Exploitation, and Serious Harm
Warning signs may include attempts to isolate a person, control travel or identity documents, arrange commercial sexual activity, demand secrecy, create debt, threaten exposure, or exploit housing, immigration, financial, emotional, or medical vulnerability.
Do not recruit, transport, harbor, control, coerce, groom, exploit, or traffic another person for sexual, commercial, criminal, or abusive purposes.
If you suspect grooming, trafficking, child exploitation, sexual assault, or serious harm, prioritize safety and do not confront a dangerous person alone.
6.10 Sexual Assault and Intimate-Partner-Violence Resources
Sexual assault and intimate-partner violence are not the survivor’s fault.
Consider contacting local emergency services, law enforcement, a qualified medical provider, a trusted person, or an appropriate national or local victim-support organization. State-specific notices or Section 9 may provide additional resources.
Seek urgent medical assistance when needed. Preserve information only when lawful and safe, and do not delay emergency assistance while waiting for Cuddle.
6.11 Reporting and Emergency Assistance
Report sexual coercion, non-consensual intimate content, manipulated intimate media, compensated dating, exploitation, grooming, trafficking, minor-related concerns, or other serious misconduct through available reporting tools or to:
safety@cuddle-global.com
Do not continue communicating, send money, provide more content, meet, or put yourself or another person at risk to collect evidence.
Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger or an urgent need for assistance, contact local emergency services.
7. In-Person Meetings, Travel, Location, Transportation, Substances, and Emergency Safety
7.1 Meeting Is Your Choice
Meeting another user is always your choice. You may decline, postpone, change the location, end the meeting, or leave at any time.
A Like, Match, message, shared photo, prior conversation, Premium purchase, reservation, or earlier agreement does not create an obligation to meet, remain, travel, enter a private place, provide transportation, share lodging, consume substances, provide intimacy, or continue contact.
Do not meet because someone pressures, threatens, shames, pays, promises payment, or creates urgency.
7.2 Meet in a Public Place
For an initial meeting, consider a public, populated, well-lit location with staff or other people nearby.
Avoid beginning at a private home, hotel room, isolated location, vehicle, or place where leaving may be difficult. Consider hours when transportation and public activity are readily available.
Repeated pressure to reject reasonable public options or meet privately may be a warning sign.
7.3 Tell a Trusted Person About Your Plans
Before meeting, consider telling a trusted person:
- whom you are meeting and the available profile or contact information;
- the location and expected times;
- how you plan to travel;
- when you expect to check in or return; and
- what to do if you miss an agreed check-in.
Avoid publicly posting another person’s private information.
7.4 Arrange Your Own Transportation and Exit Plan
Arrange transportation that you control where practical. Avoid relying on another user to pick you up from or return you to your home, workplace, hotel, or another sensitive location during an early meeting.
Keep access to your phone, identification, keys, money, payment method, and information needed to leave independently.
Know how you will exit. Do not let another person control your transportation, documents, or ability to leave.
7.5 Protect Your Home, Workplace, Hotel, and Precise Location
Avoid sharing your home or work address, hotel name or room number, live location, regular route, schedule, vehicle details, or other information that could help someone locate or monitor you before trust is established.
Use care with photos, maps, ride receipts, calendar invitations, travel confirmations, and backgrounds that may reveal an address or precise location.
7.6 Travel, Lodging, and Overnight-Stay Risks
Travel and overnight stays can increase financial, privacy, isolation, and personal-safety risks.
Do not travel, share lodging, or change accommodations because another person pressures you. Where practical, control your own bookings, transportation, payment, and return plans.
Keep control of your passport, identification, phone, money, medication, luggage, and room access. Do not allow another person to hold your documents, restrict your movement, or make your departure dependent on them.
7.7 Alcohol, Drugs, Unfamiliar Substances, and Impaired Judgment
Alcohol, drugs, and unfamiliar substances may impair judgment, communication, memory, mobility, and the ability to consent or leave.
Consider limiting or avoiding substances during an early meeting. Do not pressure another person to drink, use drugs, or consume an unfamiliar substance.
Never accept an unlabeled, unknown, or suspicious substance. If you feel unexpectedly confused, weak, ill, unusually intoxicated, or unable to account for what occurred, move to a safer place and seek urgent assistance.
7.8 Watch Drinks, Personal Items, Devices, and Belongings
Keep drinks, food, medication, phone, wallet, keys, documents, and belongings within your control.
Do not consume a drink or substance left unattended or reasonably suspected of alteration. Do not give another person access to your unlocked device, accounts, payment applications, transportation applications, or authentication codes.
If an item is lost, stolen, or compromised, secure affected accounts and contact the appropriate provider.
7.9 Leave if You Feel Pressured, Trapped, Impaired, or Unsafe
Trust your judgment. You do not need another person’s permission to end a meeting.
Leave if someone ignores boundaries, blocks an exit, takes your belongings, pressures you to move, uses threats, becomes violent, demands money or intimacy, isolates you, or makes you feel unsafe.
Move toward staff, other people, security personnel, or another safer location. Contact a trusted person or emergency services when appropriate.
7.10 Emergency Limits and No In-Person Safety Guarantee
Cuddle does not supervise, attend, control, verify, insure, or guarantee meetings, dates, travel, transportation, lodging, private locations, substances, or other in-person interactions.
Cuddle’s reporting and support channels are not emergency-response channels and may not be monitored in real time.
If there is immediate danger, suspected drugging, sexual assault, violence, trafficking, unlawful restraint, or another urgent need, contact local emergency services and seek appropriate medical or victim-support assistance.
Reporting, blocking, unmatching, moderation, account review, fraud-prevention, payment-risk, and safety tools may reduce risk but cannot eliminate every danger or guarantee another person’s identity, truthfulness, safety, or future conduct.
8. Reporting, Evidence Preservation, Moderation, Appeals, and Emergency Limits
8.1 When to Report
Report conduct that appears unsafe, abusive, deceptive, exploitative, payment-related, minor-related, privacy-invasive, or otherwise prohibited.
Examples include threats, harassment, stalking, impersonation, scams, payment requests, sexual coercion, non-consensual intimate content, grooming, trafficking, suspected minor use, account compromise, or serious harm.
You do not need to continue communicating before reporting, blocking, or unmatching.
8.2 How to Report
Use available in-Service reporting tools or contact:
safety@cuddle-global.com
For suspected phishing, account takeover, credential theft, or a security vulnerability:
security@cuddle-global.com
For a false claim that a person or external page sells Premium or collects payment for Cuddle:
billing@cuddle-global.com
8.3 What to Include
Provide truthful, relevant information sufficient to locate and understand the concern.
Helpful information may include the profile identifier, approximate date and time, relevant message or content, link or payment request, a concise description, and screenshots or other records where lawful and safe.
Do not submit knowingly false, fabricated, altered, malicious, retaliatory, abusive, duplicative, or materially misleading reports or evidence.
8.4 Do Not Put Yourself at Risk to Collect Evidence
Do not continue communicating, follow a link, send money, provide more content, travel, meet someone, or place anyone at risk merely to collect evidence.
Report with the information available. Do not delay emergency assistance while gathering records or waiting for Cuddle.
8.5 Preserve Information Safely and Lawfully
Where safe and lawful, preserve profile identifiers, dates, messages, URLs, transaction references, or screenshots that may explain the concern.
Keep records secure and share them only with appropriate recipients where necessary. Cuddle may have limited ability to preserve or authenticate information deleted, altered, moved off-Service, or stored only on another platform or device.
8.6 Do Not Publicly Expose, Dox, or Retaliate
Do not publicly post another person’s private information, messages, photos, workplace, home address, precise location, relationship or marital status, sexual orientation, gender identity, financial information, intimate content, or information about minors.
Do not threaten exposure, organize harassment, contact family or employers to punish someone, or use reporting as retaliation. Good-faith reporting does not authorize doxxing, blackmail, extortion, or retaliatory public exposure.
8.7 Sensitive-Information Submission Limits
Do not send full payment credentials, bank credentials, passwords, authentication codes, private keys, wallet credentials, identity-document images, government identification, photo or selfie review materials, intimate content, medical records, or information about minors through ordinary messages, reports, appeals, support channels, or email.
If Cuddle requests sensitive supporting information for a lawful process, follow the request-specific instructions and use only the secure, authenticated review flow made available through the Service.
8.8 Human, Automated, and Machine-Assisted Review
Cuddle may use human, automated, and machine-assisted tools to review reports and relevant accounts, profiles, photos, messages, links, screenshots, support records, device or session information, payment or risk signals, related accounts, and other evidence.
A report or signal does not necessarily establish a violation. Reviews may be limited, delayed, incomplete, inaccurate, unavailable, or circumvented.
8.9 Possible Content, Feature, Account, Checkout, and Payment Actions
Where permitted, Cuddle may remove or preserve content; limit visibility, discovery, Likes, Matches, messaging, links, uploads, checkout, payment methods, Premium, or other functionality; require review; warn users; suspend or terminate accounts; block re-registration; notify affected persons where appropriate; and cooperate with payment participants or lawful authorities.
Cuddle is not required to use progressive discipline before stronger action.
8.10 Appeals
Where Cuddle offers an appeal, use the provided method or contact:
appeals@cuddle-global.com
Identify the account and action and explain why further review is warranted. An appeal does not guarantee reinstatement, content restoration, evidence disclosure, Premium restoration, reversal of a payment restriction, or another outcome.
8.11 Reporter Privacy and Confidentiality Limits
Cuddle does not ordinarily disclose a reporter’s identity solely because a report was submitted.
Cuddle may limit disclosure of reporter information, evidence, internal rules, risk thresholds, detection methods, or action details where disclosure could compromise safety, privacy, security, investigations, fraud prevention, payment-risk management, legal compliance, or Service integrity. Disclosure may still occur where permitted or required by law.
8.12 No Detection, Review, Enforcement, or Outcome Guarantee
Cuddle does not guarantee that every violation, account, message, link, payment request, scam, or off-Service event will be detected, prevented, reviewed, preserved, removed, restricted, reported, or resolved.
A report or appeal does not guarantee a response, account action, refund, payment reversal, recovery of value, evidence preservation, notification, or another result.
8.13 Emergency Limits
Cuddle’s reporting and support channels are not emergency-response channels and may not be monitored in real time.
If there is immediate danger, suspected sexual assault, violence, trafficking, unlawful restraint, suspected drugging, or another urgent need, contact local emergency services and seek appropriate medical or victim-support assistance.
Nothing in this Section limits any non-waivable safety, reporting, appeal, privacy, payment, refund, statutory-cancellation, consumer-protection, court-access, or other right under applicable law.
9. Platform Safety Policy, Screening, Fraud-Ban Notices, State-Specific Disclosures, and Safety Tool Limits
9.1 Purpose and Platform Safety Measures
This Section summarizes Cuddle’s platform-safety practices. Cuddle may use reporting, blocking, unmatching, moderation, account-security, age-eligibility, account-review, fraud-prevention, payment-risk, restrictions, and appeals to help protect users and the Service.
Review may be human, automated, or machine-assisted and does not replace your judgment.
9.2 Prohibited Content and Conduct Affecting Public or Personal Safety
Cuddle prohibits violence, threats, stalking, harassment, hate-based abuse, sexual assault, non-consensual intimate content, coercion, trafficking, grooming, child exploitation, doxxing, blackmail, extortion, sextortion, scams, impersonation, financial exploitation, Prohibited Services, and Prohibited Payments.
Non-consensual sexual conduct violates Cuddle’s rules and may violate law. The Community Guidelines and Prohibited Services, Payments & Commerce Policy control user-facing rules.
9.3 Age Eligibility and Age-Review Practices
Cuddle is for adults at least eighteen (18) years old. To support age eligibility and prevent minor access, Cuddle may use date of birth, contact confirmations, account and technical information, approximate location, reports, and other records.
Where reasonably necessary, Cuddle may request an identity-document review, government ID review, photo or selfie review, or a combination through the secure, authenticated review flow made available through the Service.
These reviews are limited to their stated purposes and do not guarantee age, identity, account ownership, or safety. Unresolved material age concerns may result in restriction, termination, or blocked re-registration.
9.4 Identity and Account-Review Practices
Cuddle does not routinely verify every member’s identity.
In limited, risk-based circumstances, Cuddle may review account, technical, transaction, support, safety, moderation, fraud-prevention, and payment-risk information. Where reasonably necessary, Cuddle may request an identity-document review, government ID review, photo or selfie review, or a combination through the secure, authenticated review flow made available through the Service.
These reviews are limited to their stated purposes. They are not criminal background or sex-offender-registry checks, comprehensive identity verification, relationship-status or intention checks, or safety clearances.
9.5 Criminal Background Screening and Sex-Offender-Registry Practices
Cuddle does not conduct criminal background checks or sex-offender-registry checks on all members.
After reports or other credible information, Cuddle may review publicly available government records or registries where permitted and disclosed. A person required to register as a sex offender may not use Cuddle.
Records may be incomplete, outdated, inaccurate, unavailable, legally limited, or linked to the wrong person. The Criminal Background Screening Disclosure and state-specific notices provide details.
9.6 Suspension, Barring, Re-Registration, and Appeals
Cuddle may preserve or remove content; restrict profiles, discovery, Likes, Matches, messaging, links, checkout, payment methods, Premium, or other functionality; require review; warn users; suspend or terminate accounts; and block re-registration where permitted.
Cuddle need not use progressive discipline. Where Cuddle offers an appeal, use the provided method or contact:
appeals@cuddle-global.com
An appeal does not guarantee reinstatement or restoration.
9.7 Member Notifications Following Serious Reports or Fraud Bans
Where required, Cuddle may notify members who communicated with a user later barred for serious fraud or safety concerns.
A fraud-ban notice may identify the profile, explain a potential false-identity or fraud risk, warn against sending money or financial information, and link to safety guidance. State-specific notices control timing, recipients, format, and delivery.
9.8 Reporting Guidelines and False or Malicious Reports
Use available reporting tools or contact:
safety@cuddle-global.com
Provide truthful, relevant information and do not risk harm to collect evidence. Good-faith reporting is permitted regardless of outcome.
Knowingly false, fabricated, altered, malicious, retaliatory, abusive, duplicative, or materially misleading reports or evidence are prohibited.
9.9 State-Specific Safety Awareness Notices
Cuddle will publish this Safety Policy through a clear web link where required. Required safety, screening, fraud, reporting, or victim-resource notices may appear during registration, before communications, through account or settings pages, by email or text, or through another lawful method.
The State-Specific Terms & Cancellation Notices control wording, placement, timing, format, acknowledgment, accessibility, and language. State-specific notices supplement these nationwide Safety Tips.
9.10 Sexual Assault, Domestic Violence, Financial-Crime, and Other Safety Resources
If you experience or suspect sexual assault, intimate-partner violence, stalking, trafficking, financial crime, child exploitation, or other serious harm, consider contacting emergency services, law enforcement, a medical provider, a trusted person, or a victim-support organization.
Survivors are not responsible for another person’s abuse or criminal conduct. Do not delay urgent assistance while waiting for Cuddle.
9.11 Fraud-Prevention and Payment-Risk Tool Limits
Cuddle may use fraud-prevention and payment-risk tools to identify scams, related accounts, account takeover, payment abuse, card testing, transaction laundering, chargeback abuse, sanctions risk, and control evasion.
These tools may produce false positives or negatives and may be delayed, incomplete, unavailable, inaccurate, or circumvented. A risk signal does not establish wrongdoing.
9.12 No Identity, Background, Screening, or Safety Guarantee
No profile, account indicator, age-eligibility review, identity-document review, government ID review, photo or selfie review, public-record search, screening notice, report response, moderation action, fraud-ban notice, safety tool, or continued access guarantees identity, age, account ownership, background, criminal history, relationship status, intentions, truthfulness, safety, compatibility, availability, or future conduct.
Cuddle does not monitor every account, message, external communication, transaction request, meeting, or in-person interaction. Continue using caution and judgment.
10. Relationship to Other Terms, Contact, Changes, Accessibility, and Non-Waivable Rights
10.1 Relationship to Other Terms and Priority
These Safety Tips are Additional Terms under Cuddle’s Terms of Service.
The Terms of Service govern general Service access, eligibility, accounts, safety, enforcement, and legal matters. The Community Guidelines govern user-facing conduct. The Prohibited Services, Payments & Commerce Policy governs prohibited services, payments, commerce, monetization, and transfers of value. The Criminal Background Screening Disclosure explains screening and review limits. The Privacy Policy governs personal-information processing.
The State-Specific Terms & Cancellation Notices govern applicable state-specific safety, screening, fraud-ban, reporting, and non-waivable requirements. The Contact / Legal Notices control current routing.
A more specific registration notice, safety notice, screening disclosure, fraud-ban notice, or non-waivable law controls the subject it specifically addresses.
10.2 Official Contact Channels
Use the channel that best matches your request:
- Safety reports or suspected prohibited conduct: safety@cuddle-global.com
- General account or technical support: support@cuddle-global.com
- Security vulnerabilities, phishing, or account compromise: security@cuddle-global.com
- Billing, refunds, unauthorized charges, chargebacks, or payment disputes: billing@cuddle-global.com
- Statutory cancellation: cancellations@cuddle-global.com
- Privacy or data-rights requests: privacy@cuddle-global.com
- Eligible enforcement appeals: appeals@cuddle-global.com
- Formal legal notices: legal@cuddle-global.com
10.3 Emergency and Routing Limits
Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger or an urgent need for assistance, contact local emergency services or an appropriate qualified resource.
A general support message is not automatically a safety report, privacy request, statutory-cancellation request, payment dispute, appeal, or formal legal notice. Using the wrong channel may delay review.
Do not send full payment credentials, passwords, authentication codes, identity-document images, government identification, photo or selfie review materials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email.
If Cuddle requests sensitive review materials, follow the request-specific instructions and use only the secure, authenticated review flow made available through the Service.
10.4 Changes, Effective Date, and Prior Versions
Cuddle may update these Safety Tips prospectively as the Service, safety practices, risks, resources, or law change.
For a material update, Cuddle will revise the Effective Date or Last Updated date and provide any process required by law.
Cuddle may retain prior versions and related notice, acknowledgment, report, review, and compliance records.
10.5 Accessibility and Available Languages
Cuddle will make these Safety Tips and available reporting methods reasonably accessible where required.
Where required by law, Cuddle will provide safety information in its ordinary member-facing languages and in a format reasonably usable on supported browsers and devices. A state-specific notice may control language, format, placement, or delivery.
10.6 Non-Discrimination and Good-Faith Reporting
Cuddle will not unlawfully discriminate or retaliate solely because a person makes a good-faith safety report, seeks assistance, submits an eligible appeal, requests accessibility support, or exercises a protected right.
Knowingly false, fabricated, malicious, retaliatory, abusive, or materially misleading reports or evidence remain prohibited.
10.7 Non-Waivable Rights
Nothing in these Safety Tips limits any non-waivable safety, reporting, appeal, privacy, payment, refund, statutory-cancellation, accessibility, anti-discrimination, consumer-protection, public-injunctive-relief, court-access, or other right under applicable law.
10.8 Final No-Authorization Provision
No Safety Tip, notice, resource, report, review, screening practice, fraud-ban notice, support response, moderation action, appeal, or legal remedy authorizes harassment, exploitation, unsafe conduct, Prohibited Services, Prohibited Payments, user-to-user transfers of value, prohibited commerce, payment facilitation, marketplace activity, financial services, or unlawful activity.