Cuddle Purchase, Billing, Cancellation & Refund Terms
Effective Date: May 8, 2026
Last Updated: October 2, 2026
1. About These Purchase Terms
1.1 Purpose
These Purchase, Billing, Cancellation & Refund Terms (“Purchase Terms”) explain the rules that apply when you purchase or use Premium through Cuddle’s authorized checkout, including pricing, automatic renewal, payment, cancellation, refunds, and billing issues.
1.2 Contracting Seller
Premium is sold by Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”).
Premium payments are made to Third Hub US, Inc. for Cuddle-operated features.
1.3 Scope
These Purchase Terms apply to Premium subscriptions, promotional or complimentary access where stated, checkout disclosures, renewals, cancellations, refunds, and payment disputes.
They do not govern payments or transactions between members, which Cuddle does not provide.
1.4 Acceptance
By purchasing Premium, authorizing a charge, or clicking to accept these Purchase Terms, you agree to them and to the terms displayed at checkout.
If you do not agree, do not complete the purchase.
1.5 Relationship to Other Terms
These Purchase Terms supplement our Terms of Service, Paid Features Terms, Privacy Policy, State-Specific Terms & Cancellation Notices, and checkout disclosures.
If terms conflict, the more specific term controls the subject it addresses. The Privacy Policy controls personal-information processing. Nothing here limits rights that cannot lawfully be waived.
1.6 Key Definitions
- “Premium” means Cuddle’s optional paid subscription.
- “Billing Period” means each 30-day subscription period.
- “Renewal Date” means the date Premium is scheduled to renew unless canceled.
- “Payment Method” means the payment method you authorize for charges.
2. Free Access, Premium, Price, and Checkout
2.1 Free Access
Cuddle currently provides eligible members with certain core features without payment (“Free Access”).
Free Access may include browsing and viewing profiles, reviewing Incoming Likes, sending Likes Back, forming Matches, messaging matched members, and using available account and safety tools.
Free Access is not a free trial and does not automatically become Premium. No payment method is required solely to use eligible Free Access features.
Free Access remains subject to eligibility, account status, feature availability, technical requirements, safety controls, moderation, and our Terms and policies.
2.2 Premium Subscription
Premium is Cuddle’s optional paid subscription with a 30-day billing period.
While active, Premium currently allows an eligible member to send up to ten (10) First Likes per day and includes eligible Free Access functionality. First-Like access remains subject to applicable limits, reset schedules, account status, safety and anti-abuse controls, and our Paid Features Terms.
Premium does not purchase access to, attention from, communication with, or any action by a particular member. It does not guarantee profile views, Likes, Matches, messages, replies, meetings, relationships, or any other outcome.
2.3 Current Price and Taxes
The current standard price of Premium is US$89 per 30 days, plus applicable taxes.
Taxes may vary based on your location, billing information, payment method, and applicable law. We may calculate, collect, and remit sales, use, or similar taxes where required.
The price and total amount displayed at checkout control for your purchase.
2.4 Checkout Disclosures
Before you subscribe, checkout will display the material purchase terms, which may include:
- the Premium features being purchased;
- the subscription price and currency;
- the 30-day billing frequency;
- the automatic-renewal terms;
- applicable taxes or fees;
- the available cancellation method;
- the standard refund terms; and
- any offer-specific conditions.
You must review these disclosures and provide the required authorization before a charge is submitted.
After purchase, we will provide a confirmation that you can retain, including the material subscription terms and available cancellation method.
2.5 Product and Feature Information
Premium features may be updated, limited, tested, suspended, or discontinued as permitted by our Terms and applicable law.
The Paid Features Terms and checkout disclosures provide additional information about First Likes, limits, feature availability, and access conditions.
A product description does not override a more specific checkout disclosure for the transaction or any right that cannot lawfully be waived.
2.6 No User-to-User Payments
Cuddle does not charge one member for access to another member and does not provide user-to-user payments, tips, donations, payouts, stored value, wallets, virtual credits, cryptocurrency transfers, marketplace payments, paid meetings, compensated dating, or sexual services.
A Premium charge is payment to Third Hub US, Inc. for Cuddle-operated digital features, not payment to or for another member.
Do not send money, gift cards, cryptocurrency, payment credentials, or authentication codes to another member.
3. Automatic Renewal and Payment Authorization
3.1 Automatic Renewal Every 30 Days
Premium automatically renews every 30 days until canceled.
When you subscribe, you authorize Cuddle to charge the Premium subscription price and applicable taxes to your Payment Method for the initial Billing Period and each later Billing Period unless you cancel before the applicable renewal charge is processed.
Premium does not renew after the subscription has been canceled, terminated, or otherwise ended. Section 5 explains how to cancel and when cancellation takes effect.
3.2 Initial and Recurring Payment Authorization
By completing checkout and providing the required affirmative authorization, you authorize Third Hub US, Inc. and its payment processors to charge your Payment Method for:
- the initial Premium charge;
- each renewal charge until cancellation;
- applicable taxes; and
- any other amount that you separately review and authorize.
Your authorization remains effective until the subscription ends. It does not authorize user-to-user payments or charges for products, upgrades, or services that you have not separately approved.
You must provide a valid Payment Method and keep your billing information reasonably current.
3.3 Billing Date and 30-Day Periods
Your initial subscription date and scheduled Renewal Date will be shown at checkout, in your purchase confirmation, or through your subscription-management page.
Each Billing Period lasts 30 days. Renewal charges are generally submitted at the start of each new 30-day Billing Period, so the calendar date of renewal may change from one period to the next. The date a charge is submitted, completed, or appears on your statement may vary because of time zones, processing delays, a failed-payment retry, payment-provider rules, or another technical or legal requirement.
A retry of an unpaid renewal does not create a second Billing Period or authorize a duplicate charge for the same Billing Period.
To avoid the next renewal charge, cancel before that charge is processed.
3.4 Stored Payment Credentials and Account Updater Services
Our payment processors may securely store a payment token or other credential associated with your Payment Method to process authorized renewal charges.
Where permitted, your card issuer, payment network, or payment provider may supply updated card details, replacement credentials, or account-update information. We and our processors may use that information to continue processing authorized subscription charges and reduce unintended interruptions.
Full payment card numbers and card security codes are intended to be entered through processor-hosted or processor-approved fields and are not intended to be stored on Cuddle-controlled systems.
3.5 Purchase Confirmation and Consent Records
After you subscribe, we will provide a confirmation that you can retain. It will include or link to the material subscription terms, including the price, billing frequency, automatic-renewal terms, and cancellation method.
We may maintain records of the disclosures presented, the applicable terms and offer version, your affirmative authorization, transaction and subscription identifiers, timestamps, and related technical records. We use these records to administer the subscription, respond to billing questions, document consent and cancellation, prevent fraud, resolve disputes, and comply with law.
Keep your account email address current so that you can receive subscription communications.
3.6 Required Subscription Notices and Reminders
We may send renewal reminders, annual notices, price-change notices, payment-failure notices, cancellation confirmations, or other subscription communications where required by law or reasonably useful for administering Premium.
A notice may be delivered by email, through your account, on the Service, or by another permitted method.
You remain responsible for canceling Premium if you do not want another renewal. Nothing in this Section limits any notice, renewed consent, cancellation opportunity, or other protection required by applicable law.
4. Payment Processing, Taxes, and Receipts
4.1 Accepted Payment Methods
You may pay for Premium only through payment methods available in Cuddle’s authorized checkout.
Methods may vary by account, device, location, provider, and applicable rules. Displaying a method does not guarantee approval.
You must be authorized to use the Payment Method you submit and provide accurate, current billing information.
4.2 Payment Processors and Participants
Cuddle uses authorized payment processors and may work with payment-method providers, banks, card issuers, card networks, tax providers, and fraud- or payment-risk providers.
These parties may authenticate, authorize, decline, settle, reverse, refund, or dispute a transaction under their own rules and legal obligations.
A processor or issuer may decline a charge even if your account is otherwise eligible for Premium. Cuddle does not control an independent issuer’s approval decision, exchange-rate treatment, or separate fees.
4.3 Full Payment-Card Information
Full payment card numbers and card security codes are intended to be entered directly into processor-hosted or processor-approved fields. They are not intended to be received or stored on Cuddle-controlled systems.
Do not send full card information, bank credentials, passwords, or authentication codes through profiles, messages, support tickets, reports, email, or mail.
4.4 Currency and Taxes
Premium is priced and charged in U.S. dollars unless checkout states otherwise.
The standard price is US$89 per 30 days, plus applicable taxes. We may calculate, collect, report, and remit sales, use, or similar taxes where required.
Taxes may depend on billing information, location, Payment Method, and applicable law. The total displayed before authorization controls for that transaction.
Your bank or payment provider may separately impose currency-conversion, international-transaction, or other fees. Those fees are not charged by Cuddle.
4.5 Billing Descriptor
The intended billing descriptor for Premium charges is “CUDDLE.”
Your statement may show a shortened, combined, or otherwise formatted version because of processor, card-network, or issuer requirements.
Contact billing@cuddle-global.com if you do not recognize a charge.
4.6 Receipts and Invoices
After a successful purchase or renewal, we will provide an electronic receipt, invoice, confirmation, or similar record.
It may include the amount, currency, taxes, transaction date, Billing Period, Renewal Date, Payment Method type, billing descriptor, and subscription status.
Keep your account email address current. Failure to receive or open a receipt does not cancel Premium or invalidate an otherwise authorized charge.
5. Cancellation and the End of Premium
5.1 How to Cancel Online
You may cancel Premium at any time through the online subscription-management option available in your Cuddle account.
Canceling Premium does not delete your account. It stops future subscription renewals after cancellation is processed.
If the online option is unavailable or you need assistance, contact billing@cuddle-global.com. We may reasonably confirm that the request relates to your account, but we will not require another purchase, acceptance of another offer, or a retention call before canceling.
5.2 When to Cancel
To avoid the next renewal charge, submit your cancellation before that charge is processed.
Your subscription-management page may show the next scheduled Renewal Date. Processing times, time zones, payment-provider rules, or a pending payment retry may affect when a charge is submitted or completed.
A cancellation submitted after a renewal charge has been processed normally stops later renewals but does not automatically reverse that charge.
5.3 Cancellation Confirmation
After cancellation, we will provide confirmation through your account, email, or another permitted method.
The confirmation may identify the subscription, cancellation date, effective date, final Billing Period, and expected end of Premium access.
Keep the confirmation for your records. Contact billing@cuddle-global.com if your account continues to show an upcoming renewal after cancellation.
5.4 Effect of Cancellation
Unless applicable law or a specific offer requires otherwise, cancellation takes effect at the end of your current paid Billing Period.
After cancellation:
- future renewal charges stop;
- Premium remains active through the applicable paid period unless access is otherwise restricted or terminated under our Terms;
- unused First-Like allowances expire when Premium ends;
- your account may return to eligible Free Access; and
- a later Premium subscription requires a new checkout and payment authorization.
Cancellation does not remove existing Matches, delete existing conversations, or prevent eligible messaging between matched members solely because Premium ends.
5.5 Access Through the Current Billing Period
You may generally continue using eligible Premium features until the end of the current paid Billing Period.
Access remains subject to account eligibility, safety and moderation controls, technical availability, our Terms, and applicable law.
If Cuddle ends Premium for reasons unrelated to your conduct and does not provide access through the paid period, any refund, credit, or other remedy will be handled under Section 6 and applicable law.
5.6 Account Deletion and Future Renewals
When Cuddle completes deletion of your account, future Premium renewals associated with that account will be canceled.
Account deletion may end your access immediately. It does not automatically create a refund, reverse a completed charge, or provide continued Premium access through the current Billing Period.
To stop future renewals while keeping your account and generally retaining Premium through the paid period, cancel Premium without deleting your account.
5.7 Resubscribing
After Premium ends, you may subscribe again if your account remains eligible and Premium is available.
Resubscribing requires a new checkout, current subscription disclosures, and separate payment authorization. A prior cancellation does not authorize a later charge.
The price, taxes, features, and terms shown at the new checkout will apply to the new subscription.
5.8 Cancellation Assistance
For cancellation or subscription-status assistance, contact:
Include enough information to identify your account and subscription, but do not send full payment card numbers, card security codes, bank credentials, passwords, or authentication codes.
For a statutory cancellation right, use the method stated in our State-Specific Terms & Cancellation Notices or contact cancellations@cuddle-global.com.
6. Refunds, Credits, and Service Issues
6.1 Standard Refund Policy
Except where required by applicable law, stated in our State-Specific Terms & Cancellation Notices, included in a specific offer, or expressly approved by Cuddle, Premium charges are non-refundable.
Canceling Premium stops future renewals after cancellation is processed but does not automatically reverse a charge already submitted or completed. A refund request is separate from a cancellation request. To prevent future renewal charges, cancel Premium through the subscription-management option described in Section 5.
A change of mind, failure to use Premium, account inactivity, unused First Likes, dissatisfaction with another member, or failure to receive Likes, Matches, messages, replies, meetings, or another desired outcome does not normally qualify for a refund.
6.2 No Prorated Refunds or Credits
Except where required by law or expressly stated otherwise, we do not provide prorated refunds or credits for a partially used Billing Period.
If you cancel during a Billing Period, Premium generally remains available until that period ends. Unused days, features, or First-Like allowances have no cash value and are not transferable.
6.3 Refunds Required by Law
Nothing in these Purchase Terms limits a cancellation, refund, credit, or other remedy that cannot lawfully be waived.
Additional rights may depend on your state, the date and place of the transaction, the way the contract was formed, and other legally relevant facts. Our State-Specific Terms & Cancellation Notices explain certain rights and how to exercise them.
For a statutory cancellation request, use the method stated in those terms or contact:
cancellations@cuddle-global.com
6.4 Duplicate, Incorrect, or Unauthorized Charges
Contact billing@cuddle-global.com promptly if you believe a charge is duplicated, incorrect, unauthorized, or affected by another billing error.
Include enough information to identify your account and transaction, such as the charge date, amount, receipt or transaction identifier, and Payment Method type. Do not send a full card number, card security code, bank credentials, password, or authentication code.
We may request additional information reasonably necessary to review the issue, protect the account, prevent fraud, or communicate with payment participants.
6.5 Cuddle-Controlled Technical Problems
A temporary interruption, device or browser issue, network condition, maintenance event, or problem outside Cuddle’s reasonable control does not automatically qualify for a refund.
If a Cuddle-controlled technical problem materially prevents eligible Premium access, we may restore access, extend access, provide a credit, issue a partial or full refund, or provide another appropriate remedy. We will provide any remedy required by applicable law.
Report the problem promptly and provide reasonable details that help us investigate. A request does not guarantee a particular remedy.
6.6 Refund Method and Timing
Approved refunds are generally returned to the original Payment Method unless law, payment-provider rules, or our written confirmation permits another method.
Processing time may vary based on the payment processor, bank, card issuer, Payment Method, weekends, holidays, and applicable law. We may provide confirmation when a refund is submitted, but we do not control when an independent financial institution posts it.
A refund does not automatically delete your account or resolve a separate safety, moderation, fraud, or payment-dispute matter.
6.7 No Guaranteed Outcome
Premium provides access to Cuddle-operated digital features. It does not purchase access to, attention from, communication with, or action by a particular member.
We do not provide refunds solely because you did not receive profile views, Likes, Matches, messages, replies, conversations, meetings, relationships, compatibility, or another expected result.
This Section does not limit remedies required by law or expressly stated in these Purchase Terms.
7. Failed Payments, Billing Errors, and Chargebacks
7.1 Declined or Failed Payments
A payment may be declined because of insufficient funds, an expired or restricted Payment Method, incorrect billing information, issuer or network rules, fraud controls, technical problems, or another reason outside Cuddle’s control.
If an initial or renewal payment is not completed, Premium may not begin or continue.
7.2 Payment Retries
Where permitted, Cuddle and its payment processors may retry a failed subscription charge using the Payment Method associated with your subscription.
A retry seeks the unpaid amount for the applicable Billing Period. It does not authorize a duplicate charge or create another Billing Period.
We may ask you to update your Payment Method.
7.3 Premium Restrictions or Cancellation
If payment remains unpaid, reversed, or disputed, we may delay activation, restrict Premium, or cancel the subscription.
This does not necessarily close your account, which may return to Free Access.
You remain responsible for valid charges incurred before cancellation, subject to law and the final payment outcome.
7.4 Updating a Payment Method
You may update an eligible Payment Method through the option we provide.
Updating it may allow a pending authorized charge to be retried. It does not authorize unrelated charges or restart a canceled subscription unless you resubscribe.
Do not send full card numbers, security codes, bank credentials, passwords, or authentication codes through email or support channels.
7.5 Billing-Error Requests
Contact billing@cuddle-global.com promptly if you believe a charge has the wrong amount, date, tax, subscription status, or other billing information.
Include enough information to identify the account and transaction. We may review subscription, checkout, authorization, receipt, cancellation, usage, and payment records and communicate with payment participants.
We will correct confirmed errors and provide any remedy required by law.
7.6 Unauthorized Charges
If you believe a charge was unauthorized, contact your bank or payment provider promptly and notify Cuddle at billing@cuddle-global.com.
We may secure the account, cancel future renewals, request reasonable information, preserve records, and cooperate with payment participants. You do not need to disclose a full card number or security code to Cuddle.
7.7 Chargebacks and Payment Disputes
You may exercise chargeback, billing-error, and payment-dispute rights available through your issuer, payment provider, card network, or law.
While a dispute is pending, we may restrict related Premium access, preserve evidence, and respond through the applicable payment process.
If a charge is reversed, refunded, or credited, related Premium access may end. If the dispute is denied or withdrawn, the charge and subscription status will follow the final outcome and applicable law.
7.8 Fraud and Good-Faith Consumer Rights
You may not knowingly submit false information, misuse payment credentials, obtain Premium through fraud, or abuse refund or chargeback processes.
We may investigate suspected fraud, restrict accounts, preserve records, and act under our Terms.
We will not penalize you solely for making a good-faith billing inquiry, reporting suspected unauthorized use, canceling Premium, or exercising a payment or consumer right protected by law.
8. Promotions, Trials, Discounts, and Price Changes
8.1 Promotional and Complimentary Access
Cuddle may offer promotional prices, discounts, complimentary Premium access, credits, or limited offers.
Each offer may have separate eligibility, availability, feature, redemption, and expiration terms. The terms displayed with the offer control.
Promotional or complimentary access has no cash value, is non-transferable, and may not be combined with another offer unless stated otherwise.
8.2 No Standard Free Trial
Cuddle does not offer a standard free trial. We may occasionally offer free or discounted Premium access through promotional campaigns, subject to the terms presented with each offer.
Free Access is not a trial and does not automatically convert to Premium.
8.3 Trial or Promotional Conversion Terms
Promotional or complimentary access does not authorize a future charge unless we disclose a conversion to paid Premium and obtain any required authorization.
Before a trial or promotional period converts to a paid subscription, we will disclose:
- when the paid subscription begins;
- the price and applicable taxes;
- the 30-day billing frequency;
- that Premium automatically renews until canceled; and
- how to cancel before being charged.
Where required, we will obtain separate affirmative consent or provide a reminder before conversion.
8.4 Discounts and Eligibility
Discounts may be limited by account, location, purchase date, invitation, campaign, Payment Method, or other disclosed criteria.
You may not sell, transfer, duplicate, manipulate, or obtain an offer through fraud, multiple accounts, automation, or circumvention.
We may deny or revoke an unused offer if eligibility requirements are not met or the offer is misused. We will not increase the price of a completed transaction because an offer later ends.
8.5 Future Price Changes
We may change the standard Premium price or other material subscription terms for future Billing Periods.
A change will not affect a Billing Period already paid for. It may apply to a later renewal only after any required notice, consent, or cancellation opportunity.
8.6 Advance Notice and Consent
Before a higher price or material renewal change takes effect, we will provide advance notice through email, your account, or another permitted method.
The notice will state the new price or term, its effective date, and how to cancel.
Where law requires renewed affirmative consent, we will obtain it before charging the changed amount. Otherwise, the change may apply after the notice period if you do not cancel, to the extent permitted by law.
8.7 No Retroactive Price Changes
We will not retroactively change the price, taxes, discount, or material terms of a completed Billing Period.
A new checkout, resubscription, plan change, or separately authorized purchase is governed by the terms presented for that transaction.
9. Suspension, Termination, and Account Deletion
9.1 Suspension and Premium
Cuddle may restrict features, review an account, or temporarily suspend access for safety, security, fraud-prevention, payment-risk, legal, technical, or enforcement reasons.
A suspension may limit or prevent use of Premium. It does not prevent you from canceling through the available subscription-management option.
Unless our notice or applicable law states otherwise, a temporary suspension does not automatically cancel Premium or reverse a completed charge. If a Cuddle-controlled action materially prevents paid access for reasons unrelated to your conduct, we will provide any adjustment, credit, refund, or other remedy required under Section 6 or applicable law.
9.2 Termination for Misconduct or Ineligibility
We may terminate your account or Premium if you violate our Terms or policies, engage in fraud or abuse, create a material safety or security risk, evade restrictions, misuse payment processes, become ineligible, or fail to provide information reasonably required for an account review.
Termination ends Premium and stops future renewals after it is processed.
Except where required by law, no refund or credit is provided when termination results from your misconduct, fraud, abuse, material violation, or ineligibility.
You remain responsible for valid charges incurred before termination.
9.3 Termination Unrelated to Member Conduct
We may discontinue Premium, terminate a subscription, or close an account for legitimate operational, technical, legal, or business reasons unrelated to your conduct.
For an active paid subscription, we will provide access through the current Billing Period, a prorated refund or credit for the unused portion, or another appropriate remedy. We will provide any remedy required by law.
Termination does not authorize a charge for a later Billing Period.
9.4 Account Deletion
You may request account deletion through available account settings or by contacting support@cuddle-global.com.
When deletion is completed:
- access to the account ends;
- future Premium renewals associated with the account are canceled; and
- account information is handled as described in our Privacy Policy.
Account deletion may end Premium immediately. It does not automatically reverse a completed charge, create a refund, resolve a chargeback, or preserve access through the remaining Billing Period.
To stop future renewals while generally keeping Premium through the current paid period, cancel Premium without deleting your account.
10. State-Specific and Statutory Rights
10.1 State-Specific Terms
State law may provide additional notices, cancellation rights, refund rights, subscription protections, or other remedies based on where you live, complete a purchase, or use Cuddle.
Our State-Specific Terms & Cancellation Notices, checkout disclosures, purchase confirmation, and other required notices are incorporated into these Purchase Terms. Not every state-specific right applies to every member or transaction.
10.2 California Dating-Service Cancellation Rights
If California dating-service law applies to your purchase, you may cancel the dating-service contract without penalty or obligation before the applicable statutory deadline, generally before midnight of the third business day after the contract date.
California members will receive a separate, clear cancellation notice at the beginning of the applicable online contract or purchase flow. That notice will identify the seller, cancellation method, and deadline and controls over this summary.
You may submit an eligible California cancellation notice using the method stated in that notice, including the designated electronic method where offered. We will provide the refund or other remedy required by law.
10.3 California Automatic-Renewal Rights
For California consumers, we will clearly present the material automatic-renewal terms before purchase, obtain the required affirmative consent, and provide a retainable acknowledgment describing the subscription and how to cancel.
We will maintain consent records for the period required by law and provide an online method that allows an online subscriber to cancel without unnecessary obstruction or delay.
We will provide any required reminder, material-change notice, fee-change notice, cancellation link, or renewed consent. A fee change will not apply before the legally required notice or consent process is completed.
10.4 New York Social-Referral-Service Rights
If New York social-referral-service law applies, you may have additional rights described in our New York notice and Dating Service Consumer Bill of Rights.
These may include:
- the right to cancel without a cancellation fee within three business days after receiving the contract;
- return of payments within the period required by law after a valid statutory cancellation;
- a separate Dating Service Consumer Bill of Rights at each applicable sale or renewal;
- the right to request a membership hold for the period provided by law;
- additional rights if legally required referrals are not furnished;
- protections concerning personal or private information when services end; and
- required dating-safety or fraud-related notices.
The applicable New York notice explains how to exercise these rights. Any membership hold affects billing and access as required by law and does not authorize charges during a period when charges must be suspended.
10.5 Other State Rights
Other states may provide rights concerning automatic renewal, free trials, cancellation methods, renewal reminders, price changes, disability, death, relocation, military service, service availability, refunds, or contract copies.
We will provide any notice, consent process, cancellation method, refund, credit, suspension, or other remedy required by applicable law.
10.6 Statutory-Cancellation Requests
To exercise a statutory cancellation right, follow the method stated in the applicable notice or contact:
cancellations@cuddle-global.com
Include your name, account email, state of residence, transaction date, subscription or receipt identifier if available, and a clear statement that you are exercising a statutory cancellation right.
Do not send full card numbers, card security codes, bank credentials, passwords, or authentication codes.
We may request information reasonably necessary to identify the account, transaction, applicable right, deadline, or representative authority. We will not impose a condition prohibited by law.
An ordinary Premium cancellation under Section 5 stops future renewals but is not automatically a statutory cancellation or refund request.
10.7 Order of Priority
If a state-specific notice or non-waivable law conflicts with these Purchase Terms, the state-specific notice or law controls for the member, purchase, and subject it covers.
Otherwise, these Purchase Terms remain in effect.
10.8 Non-Waivable Rights
Nothing in these Purchase Terms limits a consumer right or remedy that cannot lawfully be waived.
Any refund restriction, cancellation procedure, deadline, dispute provision, or other term applies only to the fullest extent permitted by law. We will not require you to waive a protected right as a condition of receiving a remedy required by law.
11. Changes, Records, Contact, and General Terms
11.1 Changes to These Purchase Terms
We may update these Purchase Terms as the Service or law changes.
For a material change, we will update the effective date and provide any notice, consent, cancellation option, or process required by law. Changes apply prospectively and will not retroactively create or increase a charge for a completed Billing Period.
If you do not agree to a change affecting a future renewal, cancel Premium before it takes effect.
11.2 Transaction and Consent Records
We may retain records of checkout disclosures, policy versions, payment and automatic-renewal authorizations, subscriptions, invoices, receipts, renewals, cancellations, refunds, disputes, and related communications.
We may use these records to administer Premium, respond to requests, prevent fraud, resolve disputes, satisfy recordkeeping obligations, and demonstrate compliance, as described in our Privacy Policy.
11.3 Relationship to Other Terms
These Purchase Terms supplement the Terms of Service, Paid Features Terms, State-Specific Terms & Cancellation Notices, checkout disclosures, and offer-specific terms.
A more specific term controls the subject it addresses. The Privacy Policy controls personal-information processing.
11.4 Severability and Non-Waivable Rights
If a provision is invalid or unenforceable, it will be limited or severed only as necessary, and the remaining provisions will continue in effect.
Our failure or delay in enforcement is not a waiver. Nothing here limits a right or remedy that cannot lawfully be waived.
11.5 Billing and Cancellation Contacts
For billing, refunds, duplicate or unauthorized charges, subscription status, or cancellation assistance, contact:
For statutory cancellation requests, contact:
cancellations@cuddle-global.com
Include enough information to identify your account and transaction. Do not send full card numbers, security codes, bank credentials, passwords, or authentication codes.