Cuddle Terms of Service

Effective Date: May 8, 2026

Last Updated: October 2, 2026

1. About Cuddle and These Terms

1.1 Welcome

Cuddle is an online dating and social connection service for adults 18 or older. It is designed for married or partnered adults who want to discover, connect, and communicate respectfully.

These Terms of Service (“Terms”) govern your access to and use of Cuddle.

1.2 Contracting Company

These Terms are an agreement between you and Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”).

Third Hub US, Inc. is the company you contract with and the seller of Premium subscriptions. Our affiliates, licensors, and service providers may help host, operate, secure, support, or process payments for the Service, but they are not parties to these Terms unless stated otherwise.

1.3 What These Terms Cover

“Service” means Cuddle’s websites, account and profile features, discovery tools, Likes, Matches, messaging, photo-sharing controls, Free Access, Premium, safety tools, support channels, and other features or content we provide.

These Terms apply whether you use Free Access, purchase Premium, or use only part of the Service.

1.4 Accepting These Terms

By creating an account, using the Service, purchasing Premium, or clicking to accept these Terms, you agree to be bound by them.

If you do not agree, do not create an account, use the Service, or make a purchase.

You must have the legal capacity to enter into these Terms. Section 15 contains a binding arbitration agreement and class-action waiver, subject to the exceptions and opt-out rights stated there.

1.5 Additional Terms and Policies

Our Privacy Policy explains how we collect, use, and share personal information.

Your use of Cuddle is also governed by our Community Guidelines, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, State-Specific Terms & Cancellation Notices, and any terms presented for a feature or offer. Our Safety Tips provide additional guidance.

If an additional term conflicts with these Terms, it controls only for the subject it addresses. Nothing in these Terms limits rights that cannot lawfully be waived.

2. Eligibility and Availability

2.1 Age and Legal Capacity

You may create an account or use Cuddle only if you are at least 18 years old and have the legal capacity to enter into a binding agreement.

By using the Service, you represent that you meet these requirements and that applicable law does not prohibit you from using Cuddle.

2.2 United States Availability

Cuddle is currently available to eligible adults who are physically located in the fifty (50) U.S. states or the District of Columbia while using the Service.

The Service is not currently offered outside those locations. You may not use a virtual private network, false location information, or another method to evade location-based restrictions.

We may limit or suspend access where reasonably necessary for legal compliance, safety, security, fraud prevention, technical operation, or account review.

2.3 Personal Use

Cuddle is for your personal, individual, and non-commercial use.

You may not create or use an account for another person, share or transfer your account, sell access to the Service, operate multiple accounts to avoid restrictions, or use Cuddle for business, advertising, recruitment, solicitation, research, or data collection without our prior written permission.

2.4 Accurate Information

You must provide information that is accurate, current, and not materially misleading.

You must not impersonate another person, misrepresent your identity or age, use photos you are not authorized to use, or knowingly provide false information that could materially affect another member’s decision to interact with you.

Any marital or relationship-status information you provide must be accurate and not materially misleading. This information is self-reported, and Cuddle does not independently verify or guarantee any member’s marital status, relationship status, living situation, intentions, or availability.

You must keep important account information reasonably up to date.

2.5 Ineligible Users

You may not use Cuddle if:

• you are under 18;
• you lack legal capacity to accept these Terms;
• applicable law or a court order prohibits your use of the Service;
• you are required to register as a sex offender;
• we previously suspended or terminated your account and have not given you written permission to return; or
• you use the Service on behalf of a prohibited person or entity.

We may request information reasonably necessary to confirm eligibility. We may refuse, restrict, suspend, or terminate access if we reasonably believe that you do not meet these requirements, subject to applicable law and any rights that cannot lawfully be waived.

3. How Cuddle Works

3.1 Profiles and Discovery

Cuddle allows eligible members to create profiles, provide information about themselves, upload authorized photos, set available preferences, and discover other members.

Profiles and discovery results may be limited, ordered, filtered, or personalized based on factors such as member preferences, location, activity, account status, safety controls, moderation, technical availability, and product design. We do not promise that every profile will appear to every member or that profiles will appear in any particular order.

You decide what information to share, subject to these Terms, our Privacy Policy, and our Community Guidelines.

3.2 Likes, Matches, and Messaging

An “Incoming Like” is a Like another member has sent to you. A “Like Back” is a Like you send to a member who has already sent you an Incoming Like. A “First Like” is a Like you initiate toward a member who has not already Liked you.

A “Match” may form when two members Like each other. Matched members may then message each other through the Service where messaging is available.

A Like, Match, message, profile, or conversation may become unavailable if a member blocks or unmatches another member, deletes an account, becomes ineligible, or is restricted or removed. Messaging and other interactions remain subject to safety, moderation, anti-spam, rate-limit, fraud-prevention, and technical controls.

3.3 Free Access and Premium

Free Access currently allows eligible members to browse and view profiles, review Incoming Likes, send Likes Back, form Matches, message matched members, and use available account and safety tools.

Premium is an optional paid subscription with a 30-day billing period. While active, Premium currently allows an eligible member to send up to ten (10) First Likes per day and includes eligible Free Access functionality.

Premium does not buy access to, attention from, communication with, or any action by a particular member. Subscription pricing, automatic renewal, payment, cancellation, refund, and feature details are explained in Section 8, our Paid Features Terms, our Purchase, Billing, Cancellation & Refund Terms, and the disclosures shown at checkout.

3.4 Feature Availability and Changes

Features may vary by account, browser, device, location, product test, or Service configuration. We may introduce, test, update, limit, suspend, or discontinue features for product improvement, safety, security, legal compliance, fraud prevention, technical operation, or business needs.

We may change Free Access features and may update Premium features for future billing periods. If a change materially affects an active paid subscription, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

Nothing in this section permits us to charge you without authorization or to avoid the subscription terms disclosed before purchase.

3.5 No Guaranteed Outcomes

Cuddle provides tools for members to discover and communicate with each other, but members make their own decisions.

We do not guarantee profile approval or visibility, profile views, Likes, Matches, messages, replies, conversations, meetings, relationships, compatibility, identity, intentions, truthfulness, availability, safety, or any particular outcome.

No profile, photo, Like, Match, message, account review, badge, indicator, safety tool, or Premium subscription is an endorsement or guarantee of another member. Use your own judgment, respect boundaries, and use available reporting, blocking, and unmatching tools when appropriate.

4. Your Account and Security

4.1 Creating an Account

To use account-based features, you must create your own Cuddle account and provide the information requested during registration. You must use contact information that you control and keep important account information accurate and reasonably current.

Creating an account does not guarantee approval, publication of your profile, continued access, or eligibility for any particular feature. We may require you to complete reasonable account, age, location, authenticity, safety, or payment-related checks before or after access is provided.

4.2 One Account per Person

You may maintain only one active personal account unless Cuddle gives you written permission otherwise.

You may not create an account for another person, share an account, transfer an account, use another person’s account, or create a replacement account to avoid a block, suspension, termination, payment restriction, or other enforcement action.

If you lose access to your account, contact us rather than creating another account to bypass the recovery process.

4.3 Account Security

You are responsible for taking reasonable steps to protect your account, device, login credentials, and verification codes.

You must not disclose your password or authentication code to another person. You must promptly notify us at security@cuddle-global.com if you believe your account, credentials, payment information, or device has been compromised or used without permission.

We may require a password reset, sign you out of active sessions, restrict features, temporarily lock the account, or take other reasonable security measures. You are responsible for activity conducted through your account to the extent permitted by law, except where the activity results from our failure to meet a legal duty owed to you.

4.4 Account and Identity Review

We may review accounts to support eligibility, authenticity, safety, fraud prevention, payment security, and compliance with these Terms.

Where reasonably necessary, we may ask you to provide additional information, a government-issued identification document, a current photo, or other evidence relevant to the review. You must provide authentic, accurate, and unaltered information and may not submit another person’s documents or images.

A completed review, badge, indicator, or account status does not guarantee a member’s identity, age, relationship status, background, intentions, truthfulness, or safety.

We may limit or suspend access while a review is pending or if requested information is not provided.

4.5 Account Recovery

If you cannot access your account, we may ask for information reasonably necessary to confirm that you are the account holder.

We may deny or delay recovery if we cannot reasonably verify ownership, if the request creates a security or safety risk, or if the account is suspended, terminated, or subject to a legal restriction.

Account recovery does not restore content, Matches, messages, features, or subscription benefits that have expired, been deleted, or become unavailable.

4.6 Account Deletion

You may request account deletion through the available account settings or by contacting support@cuddle-global.com.

We may retain limited information after deletion where reasonably necessary for legal compliance, safety, fraud prevention, dispute resolution, payment records, enforcement, or other purposes described in our Privacy Policy.

Deleting your account does not automatically create a refund. When we complete account deletion, we will cancel future Premium renewals associated with that account. Sections 8 and 11 explain the effects of cancellation, deletion, suspension, and termination.

5. Your Content

5.1 Responsibility for Your Content

“Your Content” means information, text, photos, messages, profile details, and other material you submit, upload, send, publish, or otherwise make available through the Service.

You are responsible for Your Content and for deciding what to share. You represent that you have all rights and permissions needed to provide Your Content and that its use as described in these Terms will not violate another person’s rights or applicable law.

You must not submit content that is false, misleading, unlawful, infringing, threatening, abusive, exploitative, or otherwise prohibited by these Terms or our Community Guidelines.

5.2 Content Standards

Your Content must be appropriate for an adult dating and social connection service and must respect the rights, safety, privacy, and boundaries of others.

You may not submit or share content that:

• depicts, sexualizes, exploits, or endangers a minor;
• promotes violence, self-harm, hatred, harassment, stalking, or threats;
• contains non-consensual intimate content or sexual content prohibited by our policies;
• impersonates another person or misrepresents ownership, identity, or affiliation;
• discloses another person’s private, confidential, financial, health, location, or contact information without authorization;
• infringes copyright, trademark, publicity, privacy, or other rights;
• promotes scams, fraud, commercial solicitation, compensated dating, sexual services, or prohibited payments;
• contains malware, malicious code, unauthorized links, or instructions intended to compromise accounts or systems; or
• otherwise violates applicable law, these Terms, or our policies.

5.3 Ownership

As between you and Cuddle, you retain any ownership rights you have in Your Content.

These Terms do not transfer ownership of Your Content to Cuddle. You remain responsible for obtaining permissions from anyone whose name, image, likeness, work, or information appears in Your Content.

5.4 License to Cuddle

You grant Cuddle, our affiliates, and service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, format, adapt, transmit, and otherwise use Your Content as reasonably necessary to provide, secure, moderate, support, maintain, and improve the Service and to comply with law.

This license allows us to make Your Content available according to your settings and the features you use. It also allows technical changes such as resizing, compressing, formatting, or creating preview images.

We will not use your profile photos or private messages in public advertising without your separate permission.

The license generally ends when Your Content is deleted from our active systems, but limited copies may remain where reasonably necessary for backups, legal compliance, safety, fraud prevention, dispute resolution, enforcement, or other purposes described in our Privacy Policy. Content you shared with another member may remain available to that member or in our records as permitted by law and our policies.

5.5 Sensitive Information

Do not include information in your profile or messages that you are not prepared to share with the intended audience.

Use particular care with home or work addresses, financial information, government identification numbers, passwords, authentication codes, health information, precise location, family information, and intimate images.

Cuddle does not require you to provide sensitive information to another member. Never send money, payment credentials, gift cards, cryptocurrency, or authentication codes to another member.

5.6 Moderation and Removal

We may review, restrict, filter, preserve, remove, or make content unavailable where we reasonably believe it violates these Terms or our policies, creates a safety or security risk, infringes rights, may expose us or others to liability, or must be addressed for legal or operational reasons.

We are not required to monitor all content and cannot guarantee that prohibited content will never appear. Our decision not to act in one situation does not limit our ability to act later.

You may report content through available reporting tools. Copyright complaints should be submitted under our Copyright / IP Complaints Policy.

6. Community Rules

6.1 Respect, Consent, and Boundaries

Treat other members with respect. Communicate honestly, accept rejection, and stop contacting someone when they ask you to stop, block you, or unmatch you.

You may not pressure, manipulate, threaten, shame, deceive, or intimidate another person into communicating, sharing information or images, meeting, or taking any other action. Consent must be freely given, specific, and ongoing. A prior Like, Match, message, photo, or meeting does not create consent to future contact or conduct.

Do not share another member’s profile, messages, photos, identity, or personal information outside the Service without authorization.

6.2 Harassment, Threats, and Harmful Conduct

You may not use Cuddle to harass, stalk, bully, threaten, blackmail, extort, exploit, humiliate, or encourage harm against another person.

Prohibited conduct includes repeated unwanted contact, hateful or discriminatory abuse, threats of violence, threats to reveal private information, non-consensual intimate content, coordinated harassment, and attempts to locate or monitor someone without permission.

Do not promote or glorify violence, terrorism, self-harm, or abuse. If there is an immediate threat to anyone’s safety, contact local emergency services.

6.3 Minor Safety

Cuddle is only for adults 18 or older.

You may not create or maintain an account if you are under 18. You may not help a minor access the Service or use Cuddle to contact, identify, recruit, groom, exploit, sexualize, or endanger a minor.

Content involving the sexual exploitation or abuse of minors is strictly prohibited. We may remove content, restrict accounts, preserve relevant information, and report suspected child exploitation or other serious threats as required or permitted by law.

6.4 Fraud, Impersonation, and Deception

You may not impersonate another person or organization, create a false identity, use another person’s photos or documents without authorization, or materially misrepresent your age, identity, affiliation, intentions, or account ownership.

You may not use Cuddle for scams, phishing, fraud, identity theft, credential theft, financial exploitation, deceptive links, fabricated emergencies, or schemes intended to obtain money, information, access, or other value.

Do not request another member’s password, authentication code, payment credentials, government identification number, or financial-account information.

6.5 Sexual Services, Compensated Dating, and Payments

Cuddle is not a marketplace or payment service. You may not use the Service to offer, request, arrange, promote, or facilitate:

• prostitution, escort services, sexual services, or paid sexual activity;
• compensated dating, sugar arrangements, paid companionship, or payment for meetings;
• adult-content sales, subscriptions, commissions, or monetization;
• user-to-user payments, tips, donations, reimbursements, or payouts; or
• money transfers, gift cards, cryptocurrency, stored value, or payment-facilitation activity.

Do not request or send money, gift cards, cryptocurrency, payment credentials, or authentication codes in connection with a member interaction. Report requests for payment or financial assistance.

6.6 Commercial and Unauthorized Use

You may not use Cuddle for advertising, solicitation, lead generation, recruitment, fundraising, promotion, customer acquisition, affiliate marketing, surveys, research, data brokerage, or another commercial purpose without our prior written permission.

You may not sell, rent, trade, transfer, or broker accounts, profiles, access, Matches, messages, subscription benefits, or other Service features.

6.7 Scraping, Automation, and Security Misuse

You may not scrape, crawl, index, copy, harvest, monitor, reverse engineer, or systematically collect information from the Service except as expressly permitted by law or by us in writing.

You may not use bots, scripts, artificial traffic, account farms, unauthorized automation, bulk messaging, or technical workarounds to create accounts, send Likes or messages, evade limits, manipulate features, or avoid enforcement.

Do not introduce malware, probe for vulnerabilities, interfere with the Service, access another account without authorization, or bypass security, payment, moderation, location, or access controls.

6.8 Enforcement

We may investigate suspected violations and may warn, restrict, remove content, limit features, suspend, or terminate accounts where reasonably necessary to protect members, enforce these Terms and our policies, prevent fraud or abuse, comply with law, or protect the Service.

The action taken may depend on the seriousness, context, frequency, and risk of the conduct. We may act without advance notice where immediate action is reasonably necessary, subject to applicable law.

You may report suspected violations through available reporting tools. Do not misuse reports, submit knowingly false claims, or coordinate reports to target another member. Our Community Guidelines and Prohibited Services, Payments & Commerce Policy provide additional details.

7. Safety and Member Interactions

7.1 Your Responsibility

Cuddle provides tools for adults to discover and communicate with one another, but you are responsible for your own decisions and interactions.

Use reasonable care when sharing information, communicating, moving a conversation outside the Service, or meeting someone in person. Respect boundaries and stop contact when another member asks you to stop, blocks you, or unmatches you.

Do not rely on a profile, photo, Like, Match, message, badge, account review, or Premium subscription as proof that a member is trustworthy, truthful, compatible, or safe.

7.2 Member Information and Review Limits

Information shown in member profiles is generally provided by members. Cuddle does not independently verify or guarantee every member’s identity, age, location, marital or relationship status, background, intentions, or statements.

We may use account reviews, document reviews, photo reviews, moderation, fraud-prevention tools, and other safety measures. These measures may be limited, may not apply to every account, and cannot detect every false statement, risk, or prohibited act.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on every member. Any review, badge, status, or indicator reflects only the scope and information available at the time and is not an endorsement or guarantee.

7.3 Reporting, Blocking, and Unmatching

Use available reporting, blocking, and unmatching tools if another member makes you uncomfortable, violates your boundaries, requests money, appears deceptive, or may have violated these Terms or our policies.

Blocking or unmatching may prevent or limit future contact through the Service, but it may not remove information already shared, stop contact through another platform, or prevent conduct outside Cuddle.

Reports should be truthful and made in good faith. We may review reports, preserve relevant information, contact involved members, restrict features, remove content, suspend or terminate accounts, or take other appropriate action. We may not be able to disclose the details or outcome of a review.

7.4 Off-Service Communications and Meetings

Cuddle does not control communications, transactions, meetings, or conduct that occur outside the Service.

Before sharing personal contact information or meeting someone, consider whether you are comfortable doing so. For an in-person meeting, consider using a public place, arranging your own transportation, telling a trusted person where you will be, and keeping control of your personal belongings, device, and finances.

Never send money, gift cards, cryptocurrency, payment credentials, authentication codes, or sensitive financial information to another member.

7.5 Emergencies

Cuddle’s reporting, support, safety, and security channels are not emergency services and may not be monitored in real time.

If you believe that you or another person is in immediate danger, contact local emergency services. If appropriate, also use Cuddle’s reporting tools so we can review activity connected to the Service.

8. Free Access and Premium Subscription

8.1 Free Access

Cuddle currently offers eligible members certain core features without payment (“Free Access”). Free Access may include browsing and viewing profiles, reviewing Incoming Likes, sending Likes Back, forming Matches, messaging matched members, and using available account and safety tools.

Free Access is not a free trial and does not automatically become a paid subscription. No payment method is required solely to use eligible Free Access features.

Free Access features may be updated, limited, tested, suspended, or discontinued as described in Section 3.4. Continued access depends on your eligibility, account status, compliance with these Terms and our policies, and Service availability.

8.2 Premium Features

Premium is Cuddle’s optional paid subscription with a 30-day billing period. While active, Premium currently allows an eligible member to send up to ten (10) First Likes per day and includes eligible Free Access functionality.

First-Like allowances are subject to the applicable reset schedule, account status, safety and anti-abuse controls, technical availability, and our Paid Features Terms. Unused allowances do not carry over, have no cash value, and cannot be transferred.

Premium does not purchase access to, attention from, communication with, or any action by a particular member. It does not guarantee profile views, Likes, Matches, messages, replies, meetings, relationships, or any other outcome.

8.3 Price and Taxes

The current standard price of Premium is US$89 per 30 days, plus applicable taxes.

Before you subscribe, we will display the price, billing frequency, automatic-renewal terms, applicable taxes, and other material purchase terms. The amount shown at checkout controls for that purchase.

We may calculate, collect, and remit sales, use, or similar taxes where required by law. Taxes may vary based on information associated with your account, payment method, or location.

8.4 Automatic Renewal Every 30 Days

Premium automatically renews every 30 days until canceled.

By subscribing, you agree that, unless you cancel before the next renewal is processed, we may charge the recurring subscription price and applicable taxes to your selected payment method each 30-day billing period.

Your initial subscription date, renewal date, price, and billing frequency will be shown at checkout, in your purchase confirmation, or on your subscription-management page. Each billing period lasts 30 days, so the calendar date of renewal may change from one period to the next.

After you subscribe, we will provide a confirmation you can retain that includes the material subscription terms and available cancellation method.

Premium will not renew after it has been canceled, terminated, or otherwise ended.

8.5 Payment Authorization

When you purchase Premium, you authorize Third Hub US, Inc. and its payment processors to charge your selected payment method for:

• the initial subscription charge;
• each renewal charge until cancellation;
• applicable taxes; and
• any other amount that you separately review and authorize.

You must provide a valid payment method and keep your billing information reasonably current. Your card issuer or payment network may provide updated payment credentials to help prevent an interruption in service.

If a payment fails, is declined, is reversed, or cannot be completed, we may retry the charge, request another payment method, restrict Premium, or cancel the subscription. You remain responsible for valid charges incurred before cancellation, subject to applicable law.

Cuddle does not support user-to-user payments. A Premium charge is payment to Third Hub US, Inc. for Cuddle-operated digital features, not payment to or for another member.

8.6 Cancellation

You may cancel Premium at any time through the online subscription-management option available in your account or another cancellation method we make available.

If the online option is unavailable or you need assistance, contact billing@cuddle-global.com. We may reasonably confirm that the request relates to your account, but we will not require a purchase, retention call, or acceptance of another offer to cancel.

To avoid the next renewal charge, submit your cancellation before that renewal is processed. We will provide confirmation after cancellation.

Cancellation stops future renewals. It does not, by itself, delete your Cuddle account.

8.7 Effect of Cancellation

Unless applicable law requires otherwise, cancellation takes effect at the end of your current paid billing period. You may generally continue using eligible Premium features until then.

After Premium ends:

• future renewal charges stop;
• unused First-Like allowances expire;
• your account may return to eligible Free Access; and
• a later Premium subscription requires new purchase authorization.

Canceling Premium does not remove an existing Match, delete an existing conversation, or prevent eligible messaging between matched members solely because Premium ended.

If you delete your Cuddle account, we will cancel future Premium renewals associated with that account. Account deletion does not automatically create a refund for the current billing period.

8.8 Refunds

Except where required by applicable law, stated in our State-Specific Terms & Cancellation Notices, or expressly approved by us, Premium charges are non-refundable and we do not provide prorated refunds or credits for partially used billing periods.

Canceling after a renewal charge has been processed normally prevents later renewals but does not automatically reverse that charge.

Contact billing@cuddle-global.com promptly if you believe a charge is unauthorized, duplicated, incorrect, or affected by another billing error. We may request information reasonably necessary to review the issue. Nothing here limits any right that cannot lawfully be waived.

8.9 Promotions and Price Changes

We may offer promotional prices, discounts, complimentary access, or other limited offers. Additional terms shown with the offer will apply.

Unless an offer clearly states otherwise, promotional or complimentary access does not authorize a future charge. If an offer converts to a paid or higher-priced subscription, we will disclose the timing, price, billing frequency, automatic-renewal terms, and cancellation method before obtaining your authorization.

We may change the Premium price or material subscription terms for future billing periods. We will provide advance notice and any consent, cancellation opportunity, refund, or other remedy required by applicable law. A price change will not apply retroactively to a completed billing period.

You may cancel before a change takes effect. Where applicable law requires renewed affirmative consent to a higher price, we will obtain it before charging the higher amount.

9. Third-Party Services

9.1 Affiliates and Service Providers

Cuddle may use affiliates and service providers to host, operate, develop, secure, analyze, support, moderate, and maintain the Service. These providers may process information or perform services for us as described in our Privacy Policy.

Using an affiliate or service provider does not make that party responsible for your agreement with Cuddle unless we expressly state otherwise.

9.2 Payment and Authentication Providers

We may use third-party providers to process payments, verify payment methods, prevent fraud, support account security, deliver communications, or assist with account and identity reviews.

Your use of a provider’s separate service may be subject to that provider’s own terms and privacy policy. Cuddle does not control a provider’s independent services, but we remain responsible for our obligations under these Terms and applicable law.

9.3 External Links and Services

The Service may contain links to websites, applications, products, or services operated by others. A link does not mean that Cuddle owns, controls, endorses, or guarantees the external service.

Use external services at your discretion. Review their terms, privacy practices, fees, and security before providing information or making a transaction.

9.4 Off-Service Activity

Cuddle does not operate or control communications, meetings, payments, transactions, or conduct that occur outside the Service.

Do not treat an external account, link, payment request, or communication channel as approved by Cuddle merely because another member shares it. Report suspected scams, prohibited payments, or harmful conduct connected to a Cuddle interaction.

10. Cuddle’s Intellectual Property

10.1 Ownership

The Service, including its software, design, interfaces, databases, features, systems, algorithms, text, graphics, logos, trademarks, and other content provided by Cuddle, is owned or licensed by Cuddle, its affiliates, or its licensors and is protected by applicable intellectual-property and other laws.

Except for the limited right to use the Service under these Terms, no right, title, or interest in the Service is transferred to you. Your Content remains subject to Section 5.

10.2 Limited User License

While you remain eligible and comply with these Terms, Cuddle grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for lawful, personal, and non-commercial purposes.

This license ends when your account is closed, suspended, or terminated, or when these Terms otherwise end.

10.3 Restrictions

You may not, except where applicable law expressly permits:

• copy, reproduce, distribute, sell, rent, sublicense, or commercially exploit the Service;
• modify, translate, adapt, reverse engineer, decompile, disassemble, or attempt to derive source code;
• remove or alter copyright, trademark, or other proprietary notices;
• frame, mirror, or create a competing or derivative service using the Service;
• use Cuddle content, data, or systems to train or develop an artificial-intelligence model without our written permission; or
• use the Service in a way that infringes or misappropriates another person’s rights.

These restrictions do not limit rights that cannot lawfully be restricted.

10.4 Cuddle Marks

Cuddle’s names, logos, designs, slogans, and related marks are trademarks or service marks of Cuddle, its affiliates, or its licensors.

You may not use them in a way that suggests sponsorship, endorsement, affiliation, or permission without prior written approval.

10.5 Feedback

If you provide ideas, suggestions, or feedback about the Service, you grant Cuddle a worldwide, perpetual, irrevocable, royalty-free right to use, modify, commercialize, and otherwise exploit that feedback without payment or attribution.

This does not give Cuddle ownership of Your Content or personal information submitted for another purpose.

11. Suspension, Termination, and Account Deletion

11.1 Restrictions and Suspension

We may restrict features, remove content, review an account, or suspend access where we reasonably believe it is necessary to:

• protect members or the Service;
• investigate a report or suspected violation;
• address fraud, abuse, security, payment, or legal concerns;
• enforce these Terms or our policies; or
• respond to technical or operational risks.

We may act without advance notice when immediate action is reasonably necessary. Where permitted, we may provide the general reason and a way to request review.

11.2 Termination

You may stop using Cuddle at any time and request account deletion as described below.

We may terminate your account if you violate these Terms or our policies, create a material safety, security, fraud, or legal risk, repeatedly misuse the Service, evade enforcement, become ineligible, or fail to provide information reasonably required for an account review.

We may also discontinue the Service or terminate accounts for legitimate operational reasons, subject to applicable law.

11.3 Effect on Premium

Suspension or termination may limit or end Premium access. A suspension does not prevent you from canceling Premium.

If we terminate your account because of your violation, misconduct, fraud, abuse, or ineligibility, no refund or credit will be provided except where required by law.

If we terminate an active Premium subscription for reasons unrelated to your conduct, we will provide continued access through the current paid period, a refund or credit for the unused portion, or another remedy required by law.

Termination stops future renewals after it is processed. You remain responsible for valid charges incurred before then.

11.4 Account Deletion and Future Billing

You may request account deletion through account settings or by contacting support@cuddle-global.com.

When deletion is completed, your access ends and future Premium renewals for the account are canceled. Deletion does not automatically refund the current billing period or reverse a completed charge.

To stop future renewals while keeping access through the current paid period, cancel Premium without deleting your account.

We may retain limited information after deletion as described in our Privacy Policy.

11.5 Appeals

If we suspend or terminate your account, you may request review through the method stated in our notice or by contacting support@cuddle-global.com.

Provide accurate information relevant to the decision. We may uphold, modify, or reverse the action. We are not required to consider repetitive, abusive, fraudulent, or untimely requests, subject to applicable law.

11.6 Survival

Provisions that by their nature should continue after suspension, termination, deletion, or the end of these Terms will survive, including provisions concerning content licenses, intellectual property, amounts owed, disclaimers, liability limits, indemnification, disputes, and general legal terms.

12. Disclaimers

12.1 Service Provided “As Is”

To the fullest extent permitted by law, Cuddle is provided “as is” and “as available.” We do not make warranties or promises that are not expressly stated in these Terms.

We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade, except where those warranties cannot lawfully be excluded.

Nothing in this section limits any express commitment we make about an active Premium subscription or any right that cannot lawfully be waived.

12.2 Members and Member Content

Members create their own profiles, provide their own information, and decide how to interact with others. Cuddle does not control or guarantee any member’s identity, statements, content, intentions, availability, conduct, or actions.

We do not endorse a member merely because the member has an account, profile, photo, Match, badge, indicator, completed review, or Premium subscription.

Member content may be inaccurate, incomplete, misleading, offensive, unlawful, or harmful. You are responsible for evaluating information and deciding whether and how to communicate with or meet another member.

12.3 Availability and Technical Issues

We do not guarantee that the Service will always be available, uninterrupted, secure, error-free, or compatible with every browser, device, network, or configuration.

Features, profiles, Matches, messages, content, or account information may be delayed, limited, lost, altered, or unavailable because of maintenance, technical failures, network conditions, security measures, moderation, legal requirements, or events outside our reasonable control.

We will use commercially reasonable efforts to operate the Service, but temporary interruptions or errors do not automatically entitle you to a refund except where required by law or expressly stated in our applicable purchase terms.

12.4 Safety and Screening Limits

Cuddle may use moderation, reporting tools, account reviews, document or photo reviews, fraud-prevention measures, and other safety controls. These measures cannot identify or prevent every false statement, harmful act, prohibited user, or safety risk.

We do not conduct criminal background checks or sex-offender-registry checks on every member. No review, badge, report response, account status, or safety feature is a guarantee or endorsement.

Use reasonable judgment and available reporting, blocking, and unmatching tools.

12.5 No Emergency or Professional Service

Cuddle is not an emergency-response service and does not provide legal, medical, mental-health, financial, law-enforcement, or other professional advice or services.

Our support, safety, security, privacy, and billing channels may not be monitored in real time. If you or another person is in immediate danger or needs urgent assistance, contact local emergency services or an appropriate qualified professional.

13. Limitation of Liability

13.1 Excluded Damages

For this Section, “Cuddle Parties” means Third Hub US, Inc., its affiliates, licensors, service providers, and their respective officers, directors, employees, and agents.

To the fullest extent permitted by law, the Cuddle Parties will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of profits, revenue, data, use, goodwill, opportunity, or other intangible loss, arising from or relating to:

• your access to, use of, or inability to use the Service;
• any member’s or third party’s conduct or content;
• any interaction, communication, or meeting with another member;
• unauthorized access to, use of, or alteration of your account or content; or
• these Terms or the Service generally.

These exclusions apply regardless of the legal theory asserted and even if a Cuddle Party was advised that the damages were possible.

13.2 Aggregate Liability Cap

To the fullest extent permitted by law, the Cuddle Parties’ total aggregate liability to you for all claims arising from or relating to the Service or these Terms will not exceed the greater of:

• US$100; or
• the amount you paid directly to Cuddle for the Service during the twelve (12) months immediately before the event giving rise to the first claim.

This cap applies collectively to all Cuddle Parties and to all claims, events, and legal theories. It does not create liability where none otherwise exists.

13.3 Exceptions

The exclusions and cap in this Section do not apply to:

• liability that cannot lawfully be excluded or limited;
• fraud or fraudulent misrepresentation by Cuddle;
• Cuddle’s willful misconduct;
• Cuddle’s gross negligence where applicable law prohibits limitation;
• death or personal injury caused by Cuddle’s negligence where applicable law prohibits limitation; or
• refunds, credits, or other remedies expressly required by applicable law.

Nothing in this Section limits your obligation to pay valid charges or either party’s right to seek injunctive or other non-monetary relief expressly available under Section 15.

13.4 Non-Waivable Rights

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the exclusions and limits above apply only to the maximum extent permitted by law.

These limitations apply even if a limited remedy fails of its essential purpose. If any part of this Section is unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

14. Indemnification

14.1 Claims Covered

To the fullest extent permitted by law, you will indemnify, defend, and hold harmless the Cuddle Parties, as defined in Section 13.1, from third-party claims, losses, liabilities, damages, costs, and reasonable legal fees arising from or relating to:

• Your Content;
• your unlawful or unauthorized use of the Service;
• your material breach of these Terms or our policies;
• your fraud, misconduct, or violation of another person’s rights; or
• an off-Service transaction, communication, meeting, or activity you arrange.

This obligation applies only to the extent the claim results from your acts or omissions.

14.2 Defense and Cooperation

We will provide reasonable notice of a covered claim where practicable. You must reasonably cooperate with the defense and provide relevant information within your control.

We may control the defense and settlement using counsel of our choice. You may participate through your own counsel at your expense.

We will not settle a claim in a way that requires you to admit wrongdoing, pay an amount not covered by this Section, or accept a continuing non-monetary obligation without your consent, which will not be unreasonably withheld.

14.3 Exceptions and Protected Rights

You are not required to indemnify a Cuddle Party for a claim to the extent caused by that party’s fraud, willful misconduct, gross negligence, or other conduct for which indemnification cannot lawfully be required.

This Section does not waive any consumer right, defense, limitation, or remedy that cannot lawfully be waived.

15. Dispute Resolution, Arbitration, and Class-Action Waiver

15.1 Important Notice

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR MATTERS EXPRESSLY EXCLUDED BELOW, YOU AND CUDDLE AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

Arbitration uses a neutral arbitrator instead of a judge or jury and is subject to limited judicial review. This Section also includes an informal resolution process, class and representative-action waivers, and a right to opt out within thirty (30) days.

This Section applies only to the fullest extent permitted by law and preserves non-waivable rights.

15.2 Informal Resolution

Before starting arbitration or a covered court proceeding, the initiating party must send a written “Notice of Dispute” and allow at least sixty (60) days for informal resolution, unless an exception below or applicable law permits earlier action.

Send your notice to:

legal@cuddle-global.com

Email delivery is sufficient unless applicable law requires another method.

Include:

• your full legal name and mailing address;
• your account email or identifier, if applicable;
• a description of the facts and requested relief;
• the legal or contractual basis, if known;
• a reasonable calculation of any monetary demand;
• relevant records reasonably available to you; and
• your physical or electronic signature.

A representative must identify the person represented and establish authority. A good-faith defect may be cured where practical.

During the sixty-day period, the parties will try in good faith to resolve the Dispute and may exchange relevant information or hold a telephone or video conference. Any applicable limitations period will be tolled during this process, unless law requires otherwise.

This process is excused where prohibited by law, where small-claims rules permit, or when urgent action is needed to prevent irreparable harm.

15.3 Binding Individual Arbitration

“Dispute” means any claim, controversy, or request for relief between you and Cuddle or a Cuddle Party arising from or relating to these Terms, the Service, your account, Your Content, member interactions, Free Access, Premium, pricing, billing, privacy, safety, moderation, enforcement, communications, or any related legal theory.

Except for matters excluded below, unresolved Disputes will be decided through binding individual arbitration. This agreement involves interstate commerce and is governed by the Federal Arbitration Act.

For this Section only, the Cuddle Parties identified in Section 13.1 may enforce it for Disputes relating to their Cuddle work. This does not make them sellers or parties to the rest of these Terms.

The arbitrator may award the same individual remedies a court could award, including damages, restitution, declaratory relief, individual injunctive relief, attorneys’ fees, and costs where authorized. The arbitrator will issue a reasoned written award unless the parties agree otherwise or the applicable rules provide another form. The final award may be entered as a court judgment.

15.4 Exceptions

The following matters are not required to be arbitrated:

• an eligible individual small-claims case under Section 15.7;
• temporary or urgent equitable relief needed to protect intellectual property, confidential information, privacy, user safety, accounts, payment systems, Service security, evidence, or Service integrity;
• public injunctive relief covered by Section 15.8;
• claims covered by Section 15.9;
• a lawful governmental, regulatory, law-enforcement, payment-provider, bank, or card-network process;
• a copyright notice or counter-notification under an applicable statutory process; or
• any matter that law does not permit to be required to arbitration.

Seeking urgent relief does not waive arbitration of the underlying merits.

15.5 Administrator, Rules, Procedure, and Fees

Unless the parties agree otherwise, the American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules and Mediation Procedures and, where applicable, its Mass Arbitration Supplementary Rules and fee schedules in effect when filing requirements are satisfied.

Arbitration may proceed through written submissions, telephone, video, or an in-person hearing, ordinarily where you reside.

The arbitrator may permit proportionate information exchange and protect confidential, safety-sensitive, security-sensitive, or privileged information.

Fees will be allocated under the applicable rules and law. Cuddle will pay fees assigned to the business, and you may use any available consumer fee cap, waiver, or hardship procedure. Each party otherwise bears its own legal fees and costs unless law or the award provides otherwise.

If AAA is unavailable for reasons not caused by Cuddle’s uncured noncompliance, the parties will try to select another reputable consumer-arbitration administrator. If they cannot agree, either party may ask a court to appoint one as permitted by law.

If AAA declines administration because Cuddle failed to pay a required business fee, register its clause, satisfy consumer due-process requirements, or cure noncompliance, you may proceed in court to the extent permitted by law.

15.6 Class, Representative, and Jury-Trial Waivers

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CUDDLE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may bring or participate in a class, collective, consolidated, coordinated, representative, private-attorney-general, or similar proceeding. The arbitrator may not combine different people’s claims or award relief for anyone who is not an individual party, unless all affected parties agree in writing after the Dispute arises or law requires otherwise.

If this waiver is unenforceable for a particular claim or remedy, only that claim or remedy may proceed in court to the extent required, and remaining arbitrable claims will proceed individually.

For any Dispute that properly proceeds in court, you and Cuddle waive a jury trial to the fullest extent permitted by law. This waiver does not apply where law preserves that right.

15.7 Small-Claims Court

Either party may bring an individual Dispute in an appropriate small-claims court if the claim qualifies, remains there, and seeks only relief that court may award.

If the case no longer qualifies, either party may require remaining covered claims to proceed in individual arbitration, unless law provides otherwise.

15.8 Public Injunctive Relief

If applicable law gives you a non-waivable right to seek public injunctive relief in court, that request may be decided by a court to the extent required.

The court may stay that request while individual claims proceed in arbitration, unless law requires otherwise. A request for public injunctive relief does not authorize class or representative arbitration.

15.9 Sexual Assault and Sexual Harassment Claims

Nothing in this Section requires arbitration or an individual-action waiver for a sexual-assault or sexual-harassment dispute where applicable law gives the claimant the right to choose a court or another procedure.

A court will decide whether that protection applies where required by law. Nothing limits safety reporting, law-enforcement reporting, emergency assistance, protective-order proceedings, or other non-waivable rights.

15.10 Arbitration Opt-Out and Material Changes

You may opt out of arbitration by sending written notice within thirty (30) days after first accepting these Terms.

Send the notice to:

arbitrationoptout@cuddle-global.com

Include your full name, account email or identifier if applicable, a clear opt-out statement, your physical or electronic signature, and, if reasonably known, the date you first accepted these Terms.

A timely opt-out applies only to the identified person. It does not terminate your account, cancel Premium, create a refund, change your subscription, or affect another user. Cuddle will not take adverse action solely because you validly opt out.

Where law or our notice gives you a right to reject a material change to this Section, use the same address and follow the stated deadline. A valid rejection applies only to that change, and the prior version continues to govern to the extent permitted by law.

15.11 Mass Arbitration

“Mass Arbitration” means twenty-five (25) or more similar individual demands against Cuddle or related Cuddle Parties filed or coordinated by related counsel, organizations, representatives, or other coordinated actors.

Each claimant must provide an individual Notice of Dispute, authorize the claim, and complete the informal process unless excused. Claimants and representatives must provide accurate information and comply with reasonable filing requirements.

AAA may apply its Mass Arbitration Supplementary Rules. The administrator or a process arbitrator may address administrative and non-merits issues and use staged filings, mediation, coordinated schedules, batches, bellwether cases, fee deferral, or similar procedures permitted by those rules.

Each claim remains individual. An initial decision does not bind another claimant unless that person agrees or law requires otherwise. Nothing authorizes class, collective, representative, or consolidated merits adjudication.

15.12 Authority and Severability

Except where this Section or law assigns an issue to a court, the arbitrator will decide disputes about the scope, interpretation, and application of this arbitration agreement.

A court will decide disputes concerning the formation or existence of the arbitration agreement, a valid opt-out, the class or representative waiver, public injunctive relief, Section 15.9, or the Mass Arbitration procedures, unless law requires another decision-maker.

If any part of this Section is unenforceable, it will be severed or limited to the minimum extent necessary, and the remainder will continue in effect. If a claim cannot lawfully be arbitrated, that claim may proceed in court while other arbitrable claims proceed in arbitration, subject to any lawful stay or sequencing order.

16. State-Specific Rights

16.1 State-Specific Terms

Depending on where you live, complete a purchase, or use the Service, state law may provide additional notices, cancellation rights, refund rights, or other consumer protections. Our State-Specific Terms & Cancellation Notices describe certain rights that may apply to you and are incorporated into these Terms.

We may provide additional disclosures at checkout, in your purchase confirmation, on your subscription-management page, or through another method permitted by law.

16.2 Cancellation and Refund Rights

Section 8 and our Purchase, Billing, Cancellation & Refund Terms describe our standard cancellation and refund rules. Applicable state law may give you additional rights concerning automatic renewal, billing, cancellation, refunds, or changes to subscription terms.

To exercise an applicable right, use the method stated in our State-Specific Terms & Cancellation Notices or contact billing@cuddle-global.com. We may request information reasonably necessary to identify your account or purchase and process the request. We will not impose conditions prohibited by law.

16.3 Order of Priority

If our State-Specific Terms & Cancellation Notices conflict with these Terms or another incorporated term, the state-specific provision controls for the members and transactions it covers and only to the extent of the conflict.

Except for that limited conflict, the remaining Terms continue to apply.

16.4 Non-Waivable Rights

Nothing in these Terms limits or waives a consumer right or remedy that cannot lawfully be limited or waived.

Any disclaimer, limitation of liability, arbitration provision, refund rule, cancellation requirement, or other term applies only to the fullest extent permitted by law. If applicable law requires a different notice, consent, cancellation method, refund, remedy, venue, or dispute procedure, the legally required rule will apply.

17. Changes, General Terms, and Contact Information

17.1 Changes to These Terms

We may update these Terms or Additional Terms.

For material changes, we will update the effective date and provide any notice, consent request, opt-out right, or other process required by law. Changes apply prospectively from their stated effective date unless law requires otherwise. An update will not retroactively create or increase a charge.

If you do not agree to updated Terms, stop using the Service and cancel Premium. Changes to Section 15 are governed by that Section.

17.2 Governing Law

These Terms and any Dispute between you and Cuddle are governed by Delaware law, without regard to conflict-of-law rules that would require another jurisdiction’s laws.

The Federal Arbitration Act governs Section 15 to the extent permitted by law. Nothing here limits any non-waivable right or protection under applicable law.

17.3 Assignment

You may not assign or transfer your account, these Terms, Premium, or related rights or obligations without our prior written consent, except where law permits otherwise.

We may assign or transfer these Terms and related rights, obligations, records, or Service assets in connection with a merger, acquisition, financing, restructuring, asset sale, affiliate transfer, or change of control, subject to applicable law and our Privacy Policy.

17.4 Severability and Waiver

If any provision is invalid or unenforceable, it will be limited or severed only as necessary, and the remaining provisions will continue in effect, except where Section 15 provides otherwise.

Our failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and authorized by Cuddle.

17.5 Force Majeure

To the fullest extent permitted by law, Cuddle is not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, government action, infrastructure failures, cybersecurity incidents, or provider outages.

This does not excuse a non-waivable duty or eliminate a remedy required by law.

17.6 Entire Agreement

These Terms, applicable Additional Terms, checkout disclosures, purchase-specific terms, and required notices form the agreement between you and Cuddle and supersede prior understandings on the same subject.

A more specific term controls the subject it addresses. Provisions that by their nature should survive remain effective after account deletion, suspension, termination, cancellation, or the end of these Terms.

17.7 Company and Contact Information

Cuddle is operated by:

Third Hub US, Inc., d/b/a Cuddle

6900 Dallas Pkwy

Plano, TX 75024

United States

Business mailing address:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

Official contact channels include:

• General support: support@cuddle-global.com
• Billing and subscription assistance: billing@cuddle-global.com
• Statutory cancellations: cancellations@cuddle-global.com
• Privacy: privacy@cuddle-global.com
• Safety: safety@cuddle-global.com
• Security: security@cuddle-global.com
• Legal notices: legal@cuddle-global.com

Our Contact / Legal Notices provide current routing instructions and additional methods. These channels are not emergency services. For immediate danger or urgent assistance, contact local emergency services.