Cuddle Terms of Service

Effective Date: May 8, 2026

1. Introduction and Acceptance of Terms

1.1 Welcome to Cuddle

Welcome to Cuddle.

These Terms of Service (“Terms”), together with the policies, notices, disclosures, pricing information, checkout terms, product disclosures, and additional terms that apply to your use of Cuddle, form a legally binding agreement between you and Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

Cuddle is an 18+ online dating and social connection service for eligible adults located in the United States. We help adults create profiles, discover and communicate with other users, manage settings, use reporting and safety tools, access Free Access, and purchase optional Cuddle-operated digital functionality.

These Terms apply whenever you access or use Cuddle, create or manage an account, communicate with another user, submit content, complete checkout, make a purchase, use a Paid Feature, request support, submit a report, appeal, privacy request, legal notice, or otherwise interact with the Service.

1.2 What These Terms Cover and United States Availability

In these Terms, the “Service” means Cuddle’s websites, applications, accounts, profiles, discovery, matching or connection and messaging features, visibility controls, reporting, blocking and safety tools, moderation, support, Free Access, Paid Features, checkout, billing, purchase records, statutory-cancellation and refund processes, chargeback and payment-dispute support, legal notices, appeals, and related services.

“United States” means the fifty states and the District of Columbia, unless Cuddle expressly states otherwise. U.S. territories are excluded unless Cuddle expressly makes the Service available there.

The Service is currently offered and marketed only to eligible adults located in the United States. You may not create an account, access or use the Service, complete checkout, make a purchase, or use a Paid Feature while outside the United States, except for lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

Features, notices, prices, payment methods, purchase terms, state-law rights, and support methods may vary by state where permitted or required by law. Cuddle may restrict access for legal, safety, privacy, security, sanctions, fraud-prevention, payment-risk, provider, operational, or compliance reasons.

1.3 Your Agreement to These Terms

By creating an account, indicating acceptance electronically, accessing or using the Service, purchasing or using a Paid Feature, submitting content, communicating with another user, submitting a report or request, contacting support, or otherwise interacting with Cuddle, you agree to these Terms and applicable Additional Terms.

If you do not agree, you must not create an account, access or use the Service, communicate with users, submit content, complete checkout, make a purchase, use a Paid Feature, or otherwise interact with Cuddle. Your acceptance may be evidenced by electronic, clickwrap, account, checkout, payment-authorization, consent, notice, support, secure-upload, or other records, where permitted by law.

1.4 Eligibility Summary

You may use Cuddle only if you are at least eighteen (18) years old, legally able to enter into a binding agreement with Cuddle, physically located in the United States while using the Service, and permitted to use the Service under applicable law and obligations.

Minors may not create accounts, access or use the Service, purchase or use Paid Features, appear in content, communicate with users, submit content, reports, appeals, privacy requests, legal notices, or otherwise interact with Cuddle.

Detailed eligibility, location, account-security, verification, safety, fraud-prevention, payment-risk, and payment-authorization requirements appear in Sections 2 and 4 and applicable Additional Terms.

1.5 Other Policies and Additional Terms Also Apply

These Terms work together with Cuddle’s Privacy Policy; Purchase, Billing, Cancellation & Refund Terms; Paid Features Terms; Prohibited Services, Payments & Commerce Policy; Community Guidelines; Safety Tips / Dating Safety Notice; Criminal Background Screening Disclosure; State-Specific Terms & Cancellation Notices; Cookie / Tracking Policy; Copyright / IP Complaints Policy; Contact / Legal Notices; Cuddle Access & Pricing page; checkout disclosures; purchase-specific terms; product disclosures; and other applicable notices.

We refer to these as the “Additional Terms.” More specific terms control the subjects they address. The Privacy Policy controls personal-information processing. The Purchase Terms control purchases, billing, refunds, statutory-cancellation rights, chargebacks, and payment disputes. The Paid Features Terms control feature functionality, access, limits, and expiration. The Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, commerce, monetization, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value. The State-Specific Terms and applicable law control non-waivable rights.

1.6 Free Access, Fixed-Term Purchases, and Prohibited Uses

The Service may include Free Access and optional Premium, Signature, promotional, or complimentary access. Exact functionality, limits, prices, taxes or fees, access periods, billing descriptor, refund information, statutory-cancellation information, activation details, and expiration details are described on the Cuddle Access & Pricing page, at checkout, in the Service, in receipts, or in applicable product disclosures.

Premium and Signature are offered only as one-month or three-month fixed-term, non-renewing purchases through Cuddle’s authorized direct checkout flow. The full disclosed price is charged once at checkout. Paid access does not automatically renew, and Cuddle does not automatically charge your payment method again when the purchased access period ends. Continued paid access requires a new checkout transaction and separate payment authorization.

Payments through Cuddle’s authorized direct checkout flow are payments to Cuddle only for Cuddle-operated digital Service functionality, not payments to or for another user. Cuddle does not require payment to submit a safety report or block a user, and Paid Features do not replace core safety tools, user judgment, or emergency services.

Cuddle is not an adult content platform, adult live-chat service, pornography service, escort service, prostitution service, sexual-services platform, compensated dating service, sugar dating service, paid-companionship platform, user- or creator-monetization platform, user-payment service, payment facilitator, marketplace, money transmitter, stored-value or wallet provider, cryptocurrency service, bank, lender, broker, or financial institution.

Users may not use Cuddle, Paid Features, checkout, profiles, messages, reports, support channels, or connected off-Service communications for prohibited services, prohibited payments, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, user-to-user transfers of value, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, or financial products or services.

1.7 Communications, Changes, and Important Legal Terms

Cuddle may send electronic service-related communications, including account, security, safety, fraud, privacy, legal, purchase-confirmation, receipt, billing, access-expiration, refund, statutory-cancellation, payment-dispute, enforcement, appeal, and policy-update communications.

Cuddle may update these Terms. If we make a material change, we will update the Effective Date and provide notice where required by law. Continued use after updated Terms become effective means that you agree to them, except where law requires a different process or consent.

Section 15 contains an arbitration agreement and class-action waiver that may require many disputes to be resolved through binding individual arbitration rather than in court, subject to stated exceptions, a thirty-day opt-out right where applicable, and applicable law.

Nothing in these Terms limits any non-waivable cancellation, refund, privacy, safety, consumer-protection, payment, unauthorized-transaction, chargeback, court-access, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, or other right that cannot lawfully be waived, excluded, restricted, or required to arbitration.

2. Eligibility and 18+ Requirement

2.1 Adults Only and Legal Capacity

You may create an account, access or use the Service, complete checkout, purchase or use a Paid Feature, communicate with users, submit content, submit reports, submit privacy requests, or submit appeals only if you are at least eighteen (18) years old, legally able to enter into a binding agreement with Cuddle, physically located in the United States while using the Service, and permitted to use the Service under applicable law.

By using Cuddle, you represent that you satisfy these requirements, will provide accurate, current, and complete information where required, are not subject to a restriction that prohibits your use of Cuddle, and will comply with these Terms and all applicable Additional Terms.

2.2 Minor Safety

Minors may not create accounts, access or use the Service, purchase or use Paid Features, appear in User Content, communicate with users, submit content, reports, appeals, privacy requests, or legal notices.

You may not create or maintain an account for a minor, permit a minor to use your account, misrepresent a minor as an adult, help a minor evade an age requirement, target, groom, exploit, endanger, expose, blackmail, extort, traffic, or otherwise interact with a minor unlawfully or inappropriately.

You may not create, request, possess, upload, send, display, distribute, link to, preserve, or promote content that sexualizes, exploits, abuses, endangers, identifies, targets, depicts, or otherwise involves minors unlawfully or inappropriately.

If Cuddle reasonably believes that an account involves a minor or minor-related safety concerns, Cuddle may refuse registration, restrict access, remove or preserve content, suspend or terminate accounts, block re-registration, report the matter where required or appropriate, cooperate with service providers or lawful authorities, and take other action permitted by law.

Report suspected minor use or danger through available tools or to safety@cuddle-global.com. For immediate danger, contact emergency services.

2.3 Personal, Individual, and Non-Commercial Use

The Service is for your personal, individual, non-commercial use for lawful dating, conversation, discovery, and social connection with eligible adults unless Cuddle authorizes another use in writing.

You may not use Cuddle on behalf of another person, business, advertiser, recruiter, investigator, data broker, financial service provider, payment service provider, marketplace operator, adult content platform, escort service, compensated dating service, or other third party without Cuddle’s written permission.

You may not use Cuddle for commercial solicitation, surveillance, background checks, scraping, data brokerage, unauthorized artificial-intelligence training, user or creator monetization, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, user-to-user transfers of value, payment facilitation, marketplace activity, financial products or services, or another prohibited purpose.

2.4 Safety-Related Eligibility and Screening Limits

By using the Service, you represent that you are not required to register as a sex offender with a registry applicable to you; are not prohibited by law, court order or applicable authority from using an online dating, communication, or social connection service; will not create a material safety risk or use Cuddle for unlawful, unsafe, abusive, exploitative, fraudulent, commercial, payment-related, or otherwise prohibited conduct.

You may not use the Service for harassment, stalking, violence, threats, exploitation, human trafficking, sexual misconduct, child exploitation, fraud, scams, impersonation, account takeover, payment abuse, prohibited services, prohibited payments, user-to-user transfers of value, or other unlawful, unsafe, abusive, or exploitative conduct.

These requirements do not mean that Cuddle screens every user. Unless Cuddle expressly states otherwise for a specific feature, program, state, or user category, Cuddle does not conduct criminal background checks, sex-offender-registry checks, comprehensive identity verification, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on every user.

Any review, badge, account indicator, fraud-prevention tool, payment-risk tool, moderation tool, or safety tool may be limited, delayed, incomplete, unavailable, inaccurate, dependent on available information, or circumvented.

2.5 United States Availability, Restricted Locations, and Sanctions

Cuddle currently offers and markets the Service only in the United States. “United States” means the fifty states and the District of Columbia unless Cuddle expressly states otherwise. U.S. territories are excluded unless Cuddle expressly makes the Service available there.

You must be physically located in the United States when you create an account, access or use the Service, complete checkout, purchase or use a Paid Feature, or use Service functionality, except for lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

You may not use a VPN, proxy, false location, altered device setting, third-party account, inaccurate billing information, alternate identity, or other method to appear eligible when you are not.

You may not access or use the Service if doing so would violate export-control, sanctions, anti-money-laundering, anti-terrorism, court-order, payment, card-network, bank, service-provider, or other legal or contractual restrictions. You represent that you are not a blocked or restricted person, are not acting for one, and are not using Cuddle in connection with a prohibited person, entity, transaction, location, or activity.

Cuddle may use account, billing, device, IP-address, location, payment, transaction, verification, fraud-prevention, payment-risk, support, report, moderation, enforcement, and other available signals, as described in the Privacy Policy, to assess eligibility, location, sanctions, fraud, payment risk, legal compliance, and Service integrity. Cuddle may restrict access, checkout, Paid Features, payment methods, or accounts where use is outside the supported area or creates legal, safety, payment, fraud, provider, card-network, bank, or compliance risk.

2.6 Verification and Eligibility Checks

Cuddle may request or process information reasonably necessary to confirm age, account ownership, supported-area location, residency, payment authority, billing information, eligibility, request validity, safety, fraud risk, payment risk, legal compliance, privacy compliance, recovery, support, moderation, or enforcement.

Verification may include email or phone verification, age confirmation, internal manual non-liveness photo or selfie review, identity-document review, government-ID review, billing or payment-method verification, residency or location confirmation, device checks, IP-address review, account-history review, transaction review, support-based account-ownership review, or other non-biometric verification information.

Cuddle does not currently use a third-party identity-verification vendor, government-ID verification vendor, biometric verification provider, liveness provider, facial-recognition provider, or face-matching provider. Cuddle does not conduct liveness checks, facial-feature analysis, facial recognition, facial-geometry analysis, face-template creation, faceprint creation, fingerprint verification, voiceprint verification, biometric-identifier processing, biometric-template processing, or biometric verification.

Cuddle does not use photo, selfie, identity-document, or government-ID materials to create biometric templates, perform facial recognition, conduct liveness checks, personalize prices, rank users, match users, advertise, sell or share personal information, or provide financial products or services.

When Cuddle needs identity-document or government-ID information for a specific verification, safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, Service-integrity, fraud-prevention, payment-risk, moderation, or enforcement process, Cuddle will provide a secure upload flow or specific instructions.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, minor-related information, medical records, or other highly sensitive information by ordinary email, messages, profile fields, reports, appeals, support channels, or mail.

2.7 Consequences of Ineligibility, Records, and Non-Waivable Rights

If Cuddle reasonably believes that you are ineligible, under eighteen, outside the supported area, using false or misleading information, evading verification, using an unauthorized payment method, creating a safety risk, creating a fraud or payment-risk concern, or otherwise violating this Section, Cuddle may refuse account creation, restrict access, limit messaging or visibility, revoke Paid Features, delay or decline transactions, block payment methods, require verification, remove or preserve content, suspend or terminate accounts, link related accounts, block re-registration, report matters where required or appropriate, and take other action permitted by law.

You may not use alternate accounts, identities, devices, payment methods, VPNs, proxies, anonymizers, false locations, third-party accounts, purchased accounts, rented accounts, or other workarounds to evade restrictions.

Cuddle may retain eligibility, verification, account, device, location, payment-risk, fraud-prevention, support, safety, moderation, and enforcement records as described in the Privacy Policy and permitted by law.

Purchase, cancellation, refund, chargeback, billing-error, unauthorized-transaction, and payment-dispute rights remain governed by the Purchase Terms, Paid Features Terms, State-Specific Terms, checkout disclosures, purchase-specific terms, and applicable law.

Nothing in this Section limits any non-waivable right under applicable law.

No process described in this Section authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, payment facilitation, marketplace activity, stored value, wallets, cryptocurrency, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.

3. The Cuddle Service

3.1 What Cuddle Is

Cuddle is an 18+ online dating and social connection service for eligible adults located in the United States.

The Service helps adults create profiles, discover other users, match or connect where supported, communicate with matched members, manage account and visibility settings, use reporting and safety tools, access Free Access, and purchase optional Cuddle-operated digital functionality.

Cuddle offers and markets the Service only in the fifty states and the District of Columbia. U.S. territories and locations outside the United States are excluded unless Cuddle expressly states otherwise.

The Service supports lawful, personal, non-commercial dating, conversation, discovery, introductions, and social connection between eligible adults. Cuddle is not a professional matchmaking service and does not promise any dating, relationship, safety, compatibility, visibility, or communication outcome.

3.2 Service Features

The Service may include:

account registration, authentication, recovery, and management;
profile creation, editing, display, preferences, and visibility controls;
discovery, recommendation, ranking, matching, connection, and who-liked-you functionality;
messaging, reactions, read receipt visibility, limited message deletion, and related tools;
Free Access, Premium, Signature, filters, advanced filters, daily-like access, and incognito browsing;
reporting, blocking, muting, unmatching, moderation, account-security, fraud-prevention, payment-risk, and safety tools;
billing, refund, statutory-cancellation, privacy, security, legal-notice, appeal, and support tools;
one-time checkout, payment authorization, receipts, digital delivery, activation, and expiration;
cookies, analytics, communications, consent-management, and security technologies;
age confirmation, internal manual non-liveness photo or selfie review, identity-document or government-ID review, supported-area location checks, account-ownership confirmation, billing verification, or payment verification where used; and
state-specific, safety, screening, privacy, and required notices.

Not every feature is available to every user, device, browser, account, state, or access level. Specific features, limits, prices, access periods, and checkout terms appear on the Cuddle Access & Pricing page, at checkout, in the Service, or in product disclosures.

3.3 Intended Use

The Service is intended for lawful, personal, non-commercial dating and social connection between eligible adults.

You are responsible for deciding whether and how to use the Service in light of your circumstances and any law, court order, contract, workplace rule, professional obligation, confidentiality obligation, privacy obligation, family-law obligation, payment obligation, or other obligation that applies to you.

Nothing in the Service, these Terms, a profile, match, message, Paid Feature, recommendation, ranking, support response, verification process, safety notice, or other communication authorizes, encourages, requires, or advises you to violate any applicable obligation.

You are responsible for information you provide, content you submit, settings you select, users with whom you communicate, Paid Features you purchase, and any decision to move an interaction outside Cuddle or meet another person.

3.4 No Guaranteed Outcomes or User Verification

Cuddle does not guarantee any connection, match, profile view, like, message, reply, conversation, introduction, meeting, date, relationship, compatibility, visibility, engagement, or other result.

Cuddle does not guarantee any user’s identity, age, location, relationship or marital status, intentions, truthfulness, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex-offender status, financial condition, or personal circumstances.

Unless Cuddle expressly states otherwise for a specific feature, program, state, or user category, Cuddle does not conduct criminal background checks, sex-offender-registry checks, comprehensive identity verification, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on every user.

Any verification, internal manual review, identity-document review, government-ID review, badge, screening result, account indicator, safety tool, moderation action, fraud-prevention tool, or payment-risk tool may be limited, delayed, incomplete, unavailable, inaccurate, circumvented, or dependent on user-provided, operational, payment-related, device-related, account-related, or lawful third-party information. No such measure guarantees that a user is safe, truthful, eligible, verified, compatible, trustworthy, or appropriate to interact with.

3.5 What Cuddle Does Not Provide

Cuddle does not provide legal advice, relationship advice, marriage counseling, therapy, medical advice, crisis response, emergency response, private investigation, employment services, professional matchmaking, comprehensive screening, universal identity verification, personal security, financial advice, payment processing for users, or regulated financial services.

The Service does not create an attorney-client, therapist-client, medical, fiduciary, agency, employment, partnership, joint-venture, bank-customer, payment-services, money-transmission, marketplace, escrow, or other special relationship between you and Cuddle.

Cuddle is not an adult content platform, adult live-chat service, pornography service, escort service, sexual-services platform, compensated dating service, sugar dating service, paid-companionship platform, user- or creator-monetization platform, user-payment service, payment facilitator, marketplace, money transmitter, stored-value or wallet provider, cryptocurrency service, bank, lender, broker, or financial institution.

If you need legal, medical, mental-health, safety, emergency, financial, or other professional assistance, contact an appropriate professional or emergency resource. Cuddle’s support, reporting, safety, moderation, billing, privacy, security, legal, and appeal channels are not emergency-response channels and may not be monitored in real time.

3.6 Service Availability, Testing, Pricing, and Changes

Cuddle does not guarantee that the Service or any feature will always be available, uninterrupted, secure, accurate, error-free, compatible with a particular device, browser, network, payment method, provider, or state, or free from delay, loss, misuse, or unauthorized access.

To the fullest extent permitted by law, Cuddle may add, remove, modify, rename, reconfigure, test, limit, suspend, discontinue, or change features, designs, settings, algorithms, recommendation systems, ranking systems, visibility tools, messaging tools, safety tools, verification tools, privacy settings, Paid Features, promotions, checkout flows, payment methods, support channels, notices, or other parts of the Service.

Prices for publicly offered Paid Features vary only by access level, access period, a clearly disclosed promotion, and applicable taxes or fees. The exact total price will be displayed before payment authorization. Cuddle does not use fraud-prevention, payment-risk, safety, moderation, verification, account-history, or similar risk signals to personalize the price charged to an individual user.

Cuddle may change publicly offered prices or promotions prospectively. A change does not alter a completed purchase, increase an authorized charge, or create a right to a price match or refund unless law or purchase terms provide otherwise.

3.7 Paid Features Are Fixed-Term Cuddle Functionality Only

Cuddle may offer optional Premium and Signature Paid Features only as one-month or three-month fixed-term, non-renewing access.

Paid Features are limited, revocable, non-exclusive, non-transferable access to Cuddle-operated digital functionality, subject to the Paid Features Terms, Purchase Terms, pricing page, checkout disclosures, purchase-specific terms, State-Specific Terms, and applicable law.

Each direct purchase is charged once for the total amount displayed at checkout. Paid Features do not automatically renew. Continued paid access after expiration requires a new purchase and separate payment authorization.

Paid Features are not payments to or for another user and do not guarantee matches, replies, conversations, meetings, dates, relationships, visibility, safety, identity, compatibility, companionship, services, or any result.

Paid Features are not money, stored value, prepaid value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, deposits, payment instruments, money transmission, remittance, payment facilitation, marketplace activity, or financial products or services. They may not be transferred, traded, cashed out, redeemed, or used to pay, tip, compensate, reimburse, or transfer value to another user or third party.

3.8 Third-Party Services and Off-Service Interactions

Parts of the Service may rely on, link to, or interoperate with payment, fraud-prevention, payment-risk, hosting, communications, analytics, support, safety, security, moderation, consent-management, privacy-request, browser, device, and other operational third-party providers.

Operational providers may host, secure, store, route, log, transmit, support, or provide tools for Cuddle-managed systems used in connection with internal manual review, support, moderation, fraud prevention, payment-risk management, privacy-request processing, dispute processing, or enforcement. They are not third-party identity-verification vendors merely because they help operate those systems.

Third-party services may be governed by their own terms, privacy and cookie policies, security practices, payment rules, refund or statutory-cancellation procedures, and dispute processes. Cuddle is not responsible for services it does not own or control, except where law provides otherwise.

If you leave Cuddle, move a conversation off the Service, follow a link, scan a QR code, use an external messaging or payment application, provide a payment handle or wallet address, or give information to another person, you do so at your own risk.

You may not use third-party services, links, QR codes, payment handles, wallet addresses, external platforms, coded language, redirects, or off-Service communications to evade these Terms, Additional Terms, safety tools, privacy choices, fraud-prevention systems, payment-risk controls, moderation actions, payment-method blocks, account restrictions, or enforcement decisions.

4. Accounts, Security, and Verification

4.1 Account Registration and Accurate Information

To access certain features, you may need to create an account using a registration method that Cuddle makes available.

You must provide accurate, current, complete, and non-misleading information when you create or manage an account, complete checkout, respond to verification, submit a report, submit an appeal, submit a privacy request, request support, request billing assistance, request a refund, submit a statutory-cancellation request, or otherwise interact with Cuddle.

You must keep account information, contact information, profile information, state of residence, billing information, payment-related information, and other material information reasonably current.

If the Service permits a display name, alias, initials, username, handle, or profile identifier, you may use it only if it is not false, deceptive, impersonating, fraudulent, materially misleading, unlawful, abusive, hateful, exploitative, sexually explicit, commercial, payment-related, or inconsistent with these Terms or applicable Additional Terms.

You may not misrepresent your age, identity, account ownership, location, residency, supported-area eligibility, payment authority, billing information, relationship status, marital status, availability, intentions, background, verification status, safety status, authority to use the Service, or another fact material to your use of Cuddle.

Account creation does not mean that Cuddle has verified, screened, approved, endorsed, guaranteed, or cleared you or the information you provide.

If information associated with an account appears false, misleading, incomplete, outdated, altered, unverifiable, fraudulent, inconsistent, or connected to legal, safety, privacy, security, fraud-prevention, payment-risk, sanctions, bank, card-network, payment-provider, service-provider, or compliance concerns, Cuddle may refuse registration or restrict, condition, review, suspend, or terminate access, to the fullest extent permitted by law.

Cuddle does not use liveness checks, facial-feature analysis, facial recognition, facial-geometry analysis, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification for the Service.

4.2 One Account Per Person; No Account Transfers

Unless Cuddle expressly authorizes otherwise in writing, you may maintain only one Cuddle account at a time. Your account is personal to you.

You may not sell, assign, transfer, license, share, rent, lease, broker, trade, sublicense, lend, pledge, or otherwise make your account available to another person or entity.

You may not permit another person to access the Service through your account, and you may not use another person’s account, except through a Cuddle-authorized recovery, accessibility, estate, authorized-agent, or legally required process.

You may not create, maintain, acquire, use, or control accounts for resale, account farming, credential sharing, scraping, commercial solicitation, fraud, abuse, ban evasion, age or location evasion, verification evasion, payment-method-block evasion, chargeback evasion, prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, user or creator monetization, payment facilitation, marketplace activity, financial services, or another unauthorized purpose.

You may not sell, transfer, trade, broker, or make available a profile, login credential, messaging access, Paid Feature access, verification status, account indicator, privacy or visibility control, promotional or complimentary access, or another account-related benefit.

Cuddle may treat accounts, devices, credentials, sessions, payment methods, billing information, contact information, IP addresses, profiles, reports, support records, or other signals as related where reasonably necessary for safety, fraud prevention, payment-risk management, account security, enforcement, or Service integrity, consistent with the Privacy Policy and applicable law.

4.3 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials, passwords, authentication codes, linked email accounts, phone numbers, devices, browsers, payment methods, and other access methods associated with your account.

Use a strong and unique password where passwords are used. Protect your email account and devices, keep account contact information current, review suspicious activity and security notices, and log out when using shared, household, workplace, borrowed, public, managed, monitored, or otherwise non-private devices or networks.

Do not share passwords, login links, authentication codes, verification codes, recovery information, payment-method access, device access, identity-document images, government identification documents, or secure-upload instructions with another person.

A person with access to your device, browser, email, phone number, saved credentials, payment method, authentication method, or account recovery method may be able to access or misuse your account or information. Service privacy and security features do not eliminate these risks.

Notify Cuddle promptly at security@cuddle-global.com or support@cuddle-global.com if you know or reasonably suspect that your account, credentials, device, email address, phone number, third-party login, payment method, billing information, authentication method, secure-upload flow, or other access method has been lost, stolen, compromised, accessed without authorization, or misused.

If Cuddle reasonably believes that an account or access method has been compromised, misused, accessed without authorization, or connected to fraud, scams, account takeover, payment abuse, chargeback abuse, impersonation, prohibited activity, prohibited payments, account farming, verification evasion, re-registration evasion, or another material risk, Cuddle may revoke sessions, reset credentials, require additional verification, restrict checkout or Paid Features, block payment methods, preserve records, lock, suspend, recover, or terminate the account, or take other measures reasonably necessary to protect users, minors, Cuddle, payment participants, service providers, and the Service.

4.4 Third-Party Login and Authentication Services

If Cuddle permits registration, login, authentication, or recovery through a third-party service, your use may also be governed by that provider’s terms, privacy policy, security practices, authentication rules, and legal obligations.

You remain responsible for securing the third-party account, email address, phone number, device, browser, and authentication method used to access Cuddle.

You may not use a third-party login, alias, relay address, authentication method, device, browser, VPN, proxy, false location, alternate identity, or other method to create unauthorized duplicate accounts or evade an age, location, eligibility, verification, safety, payment-risk, payment-method, moderation, or enforcement restriction.

If you lose access to a third-party account, the provider changes or disables functionality, the provider suspends or terminates your account, Cuddle cannot reasonably verify your control, or the access method creates safety, fraud, payment, privacy, security, sanctions, legal, or operational risk, you may lose access to Cuddle or certain features until you complete recovery or verification steps. Cuddle may require an alternative access method.

Except to the extent required by law, Cuddle is not responsible for the acts, omissions, outages, security practices, privacy practices, account actions, authentication decisions, support practices, or terms of a third-party login, authentication, or recovery service that Cuddle does not own or control.

4.5 Verification and Eligibility Checks

Cuddle may request or process information reasonably necessary to confirm age, account ownership, supported-area location, residency, state of residence, payment authority, billing information, eligibility, request validity, safety, fraud risk, payment risk, account integrity, Service integrity, legal compliance, privacy compliance, recovery, support, moderation, or enforcement.

Verification may include email or phone verification, age confirmation, internal manual non-liveness photo or selfie review, identity-document review, government-ID review, billing or payment-method verification, residency or location confirmation, device checks, IP-address review, approximate-location review, account-history review, risk-signal review, transaction review, support-based account-ownership review, or other non-biometric verification information.

Cuddle may use internal, manual, non-liveness photo or selfie review and identity-document or government-ID review to detect, prevent, investigate, and enforce against fake accounts, impersonation, scams, bots, account farms, prohibited commercial activity, prohibited services, prohibited payments, unauthorized payment use, payment abuse, account takeover, age or location evasion, verification evasion, re-registration evasion, and other misuse.

Cuddle may use operational service providers to host, secure, store, route, log, or support Cuddle-managed review systems. Infrastructure, storage, security, support, moderation, communications, fraud-prevention, payment-risk, privacy-request, legal-process, tax, accounting, or other operational vendors are not treated as third-party identity-verification vendors merely because they help Cuddle operate systems used in connection with internal manual review, support, moderation, fraud prevention, payment-risk management, privacy-request processing, dispute processing, or enforcement.

Cuddle does not conduct liveness checks, facial-feature analysis, facial recognition, facial-geometry analysis, face-template creation, faceprint creation, fingerprint verification, voiceprint verification, biometric-identifier processing, biometric-template processing, or biometric verification for the Service.

Where verification involves photo or selfie materials, identity-document images, government identification information, precise geolocation, sensitive personal information, sensitive data, or other protected information, the Privacy Policy, applicable notices, consent requirements where required, retention rules, deletion rights, and applicable law control that processing.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, private keys, wallet credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

Not every user is subject to every verification step. Unless Cuddle expressly states otherwise for a specific feature, program, state, or user category, Cuddle does not conduct criminal background checks, sex-offender-registry checks, comprehensive identity verification, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on every user.

Any verification, badge, screening result, account indicator, fraud-prevention tool, payment-risk tool, safety feature, moderation action, support response, or internal manual review may be limited, delayed, incomplete, unavailable, inaccurate, circumvented, or dependent on user-provided, operational, payment-related, account-related, device-related, or lawful third-party information. It does not guarantee that a user is safe, truthful, eligible, available, compatible, trustworthy, verified, or appropriate to interact with.

If you do not provide reasonably requested information, provide false, misleading, incomplete, outdated, altered, fraudulent, or unverifiable information, or Cuddle cannot reasonably confirm eligibility, location, ownership, payment authority, request validity, or compliance, Cuddle may refuse registration, limit features, require additional verification, delay or decline a one-time purchase, block a payment method, restrict access, suspend or terminate an account, preserve records, or take other action permitted by applicable terms and law.

See the Privacy Policy, Criminal Background Screening Disclosure, Safety Tips / Dating Safety Notice, Purchase Terms, Paid Features Terms, State-Specific Terms, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law for additional information.

4.6 Responsibility for Account Activity

You are responsible for activity conducted through your account, including profile changes, messages, content submissions, one-month or three-month one-time purchases, checkout actions, payment authorizations, settings changes, reports, support requests, verification steps, privacy requests, appeals, legal notices, refund requests, statutory-cancellation requests, chargeback communications, payment-dispute communications, and other account activity.

To the fullest extent permitted by law, Cuddle may treat activity authenticated through your account or access methods as activity authorized by you. This does not limit any non-waivable right concerning unauthorized access, unauthorized transactions, billing errors, fraud, privacy, data security, refunds, statutory cancellation, chargebacks, or consumer protection.

You must keep account contact information reasonably current and review account, security, safety, purchase, billing, legal, access-expiration, privacy, support, verification, and policy communications.

You are responsible for ensuring that your use of the Service and activity through your account comply with these Terms and applicable Additional Terms.

No account activity authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, user or creator monetization, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, money transmission, remittance, payment facilitation, marketplace activity, financial products, or financial services.

4.7 Account Records, Evidence, and Recovery

Consistent with the Privacy Policy and applicable law, Cuddle may create, use, disclose, preserve, and retain account, login, authentication, verification, review, purchase, checkout, billing, activation, expiration, refund, statutory-cancellation, chargeback, dispute, privacy, report, moderation, safety, support, security, appeal, legal, and related records.

Cuddle may use these records to operate and secure the Service; authenticate users; provide support; process one-time purchases; confirm Paid Feature activation and expiration; address billing, refund, or statutory-cancellation matters; prevent fraud; manage payment risk; respond to chargebacks and disputes; investigate reports; moderate content; enforce terms; comply with law; support privacy rights; cooperate with payment providers, banks, card networks, service providers, regulators, courts, law enforcement, or other lawful authorities; and protect users, minors, Cuddle, payment participants, service providers, and the Service.

Electronic, clickwrap, checkout, transaction, receipt, support, log, consent, privacy-request, secure-upload, fraud-prevention, payment-risk, moderation, and enforcement records may be used as evidence of account activity, purchase authorization, access activation or expiration, acceptance, requests, disputes, or enforcement actions, to the fullest extent permitted by law.

Cuddle may provide account-recovery tools, but recovery is not guaranteed. Recovery may require verification and may be denied, delayed, or conditioned where ownership cannot reasonably be verified or recovery would create a safety, fraud, payment, privacy, security, legal, sanctions, operational, provider, bank, card-network, or compliance risk.

When account recovery, privacy-request verification, statutory-cancellation review, refund review, payment-dispute review, safety review, fraud review, or enforcement review requires identity-document or government-ID information, Cuddle will provide a secure upload flow or specific instructions for that process.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, account recovery, privacy-request verification, refund review, statutory-cancellation review, payment-dispute review, safety review, moderation review, or enforcement review.

You may not use recovery to bypass a restriction, suspension, termination, payment-method block, verification requirement, geographic restriction, safety action, moderation action, fraud review, payment-risk review, re-registration block, or enforcement action.

4.8 Account Deletion

You may request deletion of your account through settings or support methods that Cuddle makes available. A privacy-law deletion request may be subject to additional procedures described in the Privacy Policy and applicable law.

Account deletion may disable access and remove certain profile information from active display. It may not immediately or permanently delete personal information, User Content, messages, purchase, checkout, billing, receipt, activation, expiration, refund, statutory-cancellation, chargeback, dispute, tax, accounting, audit, safety, moderation, fraud-prevention, payment-risk, privacy, legal, security, support, appeal, backup, log, archive, service-provider, operational-vendor, or payment-participant records that Cuddle is permitted or required to retain.

Paid Features are fixed-term and non-renewing. Account deletion is not required to prevent a future renewal charge, and Cuddle will not automatically charge your payment method again when a purchased access period ends.

Deleting an account does not reverse a completed purchase, resolve a billing or payment dispute, resolve a chargeback, delete information another user received, remove information from another user’s device, or automatically create a refund or statutory-cancellation right.

Deleting an account before the purchased access period expires may cause some or all remaining Paid Feature access to become unavailable. Except where required by law, stated at checkout, provided in applicable purchase terms, or approved by Cuddle, unused access lost because of account deletion is not refundable, transferable, or replaceable.

If an account is under review for fraud, abuse, safety risk, payment abuse, chargeback activity, legal process, suspected prohibited activity, account takeover, verification concern, privacy request, statutory-cancellation request, refund request, security incident, or another material risk, Cuddle may preserve relevant information as reasonably necessary or permitted for investigation, enforcement, dispute resolution, fraud prevention, payment-risk management, legal compliance, privacy compliance, safety, security, or protection of users and the Service.

Nothing in this Section limits any non-waivable deletion, access, correction, portability, opt-out, appeal, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, data-security, breach-notification, consumer-protection, safety, reporting, court-access, public-injunctive-relief, accessibility, anti-discrimination, or other right under applicable law.

4.9 Changes to Account or Verification Requirements

To the fullest extent permitted by law, Cuddle may change account-registration, authentication, verification, security, access, checkout, payment, account-recovery, location, supported-area, residency, or eligibility requirements.

If you no longer meet applicable requirements, or Cuddle reasonably determines that additional requirements are necessary or appropriate for safety, fraud prevention, payment-risk management, legal compliance, privacy compliance, security, payment-provider or bank requirements, card-network requirements, service-provider requirements, user protection, supported-area enforcement, or Service integrity, Cuddle may require additional verification, restrict one-time purchases, block payment methods, limit messaging or visibility, restrict Paid Features, condition account access, preserve records, or suspend or terminate an account.

Changes to account or verification requirements do not mean that Cuddle verifies every user, guarantees any user or outcome, waives a prior violation, or creates a right to continued access, except where applicable law or applicable purchase terms provide otherwise.

If Cuddle later introduces a third-party identity-verification vendor, government-ID verification vendor, biometric verification provider, liveness provider, facial-recognition provider, face-matching provider, fingerprint-verification provider, voiceprint-verification provider, liveness checks, facial-feature analysis, facial recognition, facial-geometry analysis, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification, Cuddle will update the Privacy Policy and applicable notices before use and will provide any notice, consent, retention, deletion, opt-out, appeal, or other rights required by law.

More specific requirements in the Privacy Policy, Criminal Background Screening Disclosure, Safety Tips / Dating Safety Notice, Purchase Terms, Paid Features Terms, State-Specific Terms, Contact / Legal Notices, checkout disclosures, purchase-specific terms, or applicable law control the subjects they address.

Nothing in this Section limits any non-waivable refund, statutory-cancellation, consumer-protection, privacy, payment, unauthorized-transaction, chargeback, billing-error, safety, reporting, data-security, consent, opt-out, appeal, accessibility, anti-discrimination, public-injunctive-relief, court-access, or other right under applicable law.

No account requirement, security process, eligibility review, verification process, secure-upload process, safety review, fraud-prevention process, payment-risk process, moderation review, enforcement action, service-provider relationship, operational-vendor relationship, payment-participant relationship, support response, account deletion, or recovery process authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

5. User Content and Content License

5.1 Types of Content

The Service may include content, information, materials, and communications.

“Your Content” means content, information, materials, or communications that you create, upload, submit, send, display, report, generate, publish, transmit, link to, or otherwise make available through or in connection with the Service. Your Content may include profile information, prompts, bios, display names, usernames, handles, photos, videos if supported, messages, reactions, likes, matches or similar interactions where supported, links where permitted, reports, screenshots, evidence, support communications, billing communications, cancellation or refund communications, safety communications, privacy requests, security reports, legal notices, appeals, rights-related complaints, verification submissions where used, feedback, and other materials or communications you provide.

“Member Content” means content, information, materials, or communications that another user creates, uploads, submits, sends, displays, reports, publishes, transmits, links to, or otherwise makes available through or in connection with the Service.

“Cuddle Content” means content, software, interfaces, designs, text, graphics, trademarks, logos, icons, badges, indicators, databases, documentation, product descriptions, recommendation, ranking, discovery, moderation, safety, fraud-prevention, payment-risk, checkout, support, and other materials or systems made available by Cuddle or its licensors.

5.2 You Are Responsible for Your Content

You are responsible for Your Content and for the consequences of creating, uploading, submitting, sending, displaying, linking to, reporting, or otherwise making it available.

You represent and warrant that you own Your Content or have all rights, permissions, licenses, consents, releases, and authority necessary to provide it and grant the rights described in these Terms; that Cuddle’s permitted processing of it will not violate any law, court order, contract, confidentiality, privacy, professional, workplace, family-law, fiduciary, payment, or similar obligation; and that Your Content will not infringe, misappropriate, or violate any third-party right.

To the extent Your Content states or implies facts about you, another person, a relationship, an account, a purchase, a report, or an event, those facts must be accurate, not materially incomplete, and not misleading.

Your Content must comply with these Terms, the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, and applicable law.

Cuddle does not endorse Your Content merely because the Service hosts, transmits, displays, recommends, ranks, reviews, moderates, or does not remove it.

You must review and update Your Content when circumstances change. Continuing to display information that has become false, materially incomplete, misleading, unauthorized, or unsafe may violate these Terms even if the information was accurate when first submitted. Cuddle may request correction, clarification, verification, or removal.

5.3 Content Standards

You may not create, upload, submit, send, display, link to, report, generate, publish, transmit, or otherwise make available content that is unlawful, fraudulent, deceptive, materially misleading, defamatory, harassing, threatening, abusive, hateful, discriminatory, exploitative, invasive, obscene, infringing, unsafe, malicious, or inconsistent with these Terms or the Community Guidelines.

You may not submit stolen photos, copied profile content, unauthorized recordings, non-consensual intimate content, sexualized content involving minors, deceptive deepfakes, materially deceptive synthetic or AI-generated media, malware, phishing content, instructions to evade safety or payment controls, or content that impersonates another person or falsely suggests affiliation, verification, sponsorship, endorsement, or approval.

You may not use content, messages, profiles, photos, videos, prompts, usernames, links, screenshots, image overlays, QR codes, payment handles, wallet addresses, external usernames, coded language, abbreviations, symbols, or redirects to solicit, advertise, arrange, promote, facilitate, disguise, monetize, or complete prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, virtual credits, cryptocurrency, payment facilitation, marketplace activity, or financial products or services.

5.4 Sensitive and Third-Party Information

Think carefully before providing sensitive or private information through the Service. Information sent to another user may be copied, saved, screenshotted, recorded, forwarded, disclosed, published, described, or misused outside Cuddle.

Sensitive information may include a full legal name, home or work address, employer, personal contact information, travel plans, precise location, financial information, payment credentials, passwords, authentication or verification codes, private keys, wallet credentials, government identification information where used for identity-document or government-ID review, identity-document images where used, photo or selfie materials where used for internal manual non-liveness review, medical, immigration, legal, family, relationship, sex-life, sexual-orientation, or intimate information, and information about minors.

You may not provide another person’s private, identifying, family, workplace, financial, intimate, relationship-related, health-related, legal, immigration-related, account-related, payment-related, or otherwise sensitive information without lawful authority and any required consent.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, private keys, wallet credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, intimate content, minor-related information, medical records, or other highly sensitive information through ordinary profiles, messages, reports, appeals, support channels, ordinary email, or mail.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, appeals, reports, support, enforcement, statutory-cancellation review, refund review, or privacy-request verification.

Do not use another person’s information to threaten, shame, expose, track, pressure, solicit payment from, discriminate against, or retaliate against that person. Reports should include only information reasonably relevant to the concern.

The Privacy Policy controls how Cuddle processes personal information contained in Your Content.

5.5 Ownership of Your Content

As between you and Cuddle, you retain ownership of Your Content, subject to the rights and licenses granted in these Terms and any rights held by recipients, other users, rights holders, or third parties.

Cuddle does not claim ownership of Your Content merely because you make it available through the Service. You grant Cuddle the license described below so Cuddle can provide, operate, secure, support, moderate, enforce, and improve the Service and meet legal obligations.

You are responsible for obtaining all permissions, licenses, consents, model releases, location releases, and other rights necessary for Your Content.

Nothing in these Terms gives you a right to monetize Your Content through Cuddle or receive compensation, royalties, tips, donations, payouts, cash-outs, revenue sharing, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, or any transfer of value from Cuddle users.

5.6 License to Your Content

By making Your Content available through or in connection with the Service, you grant Cuddle a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, copy, display, perform, transmit, distribute, format, resize, translate, adapt, create technical derivative works from, process, analyze, review, moderate, restrict, remove, preserve, disclose, and otherwise use Your Content for purposes reasonably related to operating Cuddle and as described in these Terms and the Privacy Policy.

This license permits Cuddle and service providers acting for Cuddle to provide and maintain the Service; display Your Content to users or recipients as directed by Service functionality, your settings, and your actions; transmit communications; operate profile, discovery, recommendation, ranking, visibility, matching, messaging, reporting, blocking, safety, support, billing, cancellation, privacy, security, legal-notice, and appeal functions; test, troubleshoot, secure, and improve features; prevent fraud and manage payment risk; investigate reports; enforce terms; comply with law; preserve evidence; and protect users, minors, rights holders, providers, payment participants, Cuddle, and the Service.

Cuddle may sublicense these rights only to affiliates, contractors, processors, vendors, and service providers that help perform the permitted purposes, and may transfer the license only to a successor in a lawful business transaction, subject to applicable privacy and legal requirements.

The license begins when Your Content is made available and continues while reasonably necessary to provide the Service, honor your settings and instructions, support recipient access, maintain backups and logs, resolve disputes, process reports, prevent fraud, comply with law, enforce terms, protect rights, or establish, exercise, or defend legal claims.

Removing content or deleting an account ends the license for future active display under your direction, except to the extent content was shared with recipients, incorporated into a feature you requested, retained in backups or records, or otherwise must or may be retained or processed for the purposes above.

5.7 Name, Likeness, and Publicity Rights

To the extent Your Content includes your name, display name, username, handle, profile identifier, image, likeness, voice, biography, profile information, photos, videos, or other personal attributes, the license includes the right to use those attributes as reasonably necessary to provide, display, transmit, secure, moderate, support, enforce, and improve the Service.

Cuddle will not intentionally use the substance of your private in-Service direct messages in public-facing advertising or marketing without separate consent, except where disclosure is required or permitted by law or reasonably necessary to investigate abuse, prevent fraud, respond to legal process, enforce terms, or protect users, rights holders, providers, Cuddle, or the Service.

5.8 Automated Tools and Content Processing

Cuddle may use human review, automated review, machine-assisted review, classifiers, filters, recommendation systems, ranking systems, moderation systems, safety systems, fraud-prevention systems, payment-risk systems, and other technical tools to operate, secure, personalize non-price experiences, support, moderate, enforce, test, and improve the Service.

These tools may process Your Content, Member Content, messages, metadata, account information, device information, reports, support communications, verification information where used, fraud-prevention signals, payment-risk signals, and relevant information as described in the Privacy Policy.

They may help provide discovery, ranking, recommendation, visibility, matching, and communication functionality; detect spam, bots, scams, account takeover, unauthorized payment use, prohibited activity, harassment, impersonation, minor-safety concerns, sexually explicit media, non-consensual content, and other misuse; route reports or support requests; identify when additional review may be needed; and protect Service integrity.

Cuddle does not use profile photos, selfie materials, identity-document images, or government-ID materials to create biometric templates, perform facial recognition, conduct liveness checks, personalize prices, rank users, match users, advertise, sell or share personal information, or provide financial products or services.

Automated tools may be incomplete, inaccurate, delayed, unavailable, biased, or limited in scope. Cuddle does not guarantee that automated or human review will detect, remove, preserve, or correctly classify every item or violation.

Unless Cuddle clearly discloses otherwise or obtains consent required by law, Cuddle will not use the substance of private in-Service direct messages to train general-purpose AI models for unrelated third-party commercial use.

5.9 Member Content and Cuddle Content

Member Content belongs to the user who provided it or the applicable rights holder. You receive no ownership rights in Member Content.

Except through normal Service functionality or with written authorization from Cuddle and any applicable rights holder, you may not copy, download, export, reproduce, scrape, archive, publish, distribute, sell, resell, license, exploit, disclose, or otherwise process Member Content or another user’s personal information.

You may not use Member Content or personal information for AI training, model tuning, benchmarking, dataset creation, facial recognition, biometric analysis, commercial profiling, advertising, lead generation, recruitment, employment, housing, credit, insurance, eligibility decisions, consumer reporting, private investigation, surveillance, background checks, relationship-status screening, user monetization, adult content, prohibited services, prohibited payments, fraud, scams, impersonation, phishing, harassment, stalking, doxxing, blackmail, extortion, sextortion, or another unlawful or unauthorized purpose.

You use Member Content at your own risk. Cuddle does not endorse, verify, guarantee, or assume responsibility for Member Content, except where applicable law provides otherwise.

Cuddle Content is owned by Cuddle or its licensors. Your limited right to access and use Cuddle Content is described in Section 10.

5.10 Removal, Deletion, Retention, and Moderation

You may be able to remove certain Your Content using tools Cuddle makes available. Removing content from active display may not remove copies from recipient devices or inboxes, shared conversations, screenshots, downloads, backups, logs, caches, archives, safety, moderation, fraud-prevention, payment-risk, legal, privacy, security, or other legally permitted retention records.

Deleting your account may not immediately or permanently delete all content or information. Account deletion, cancellation, and data-rights requests are governed by these Terms, the Privacy Policy, Purchase Terms, State-Specific Terms, and applicable law.

If content relates to a report, investigation, dispute, chargeback, payment dispute, legal request, privacy request, safety concern, fraud concern, moderation action, security issue, rights complaint, or suspected violation, Cuddle may preserve relevant content and records where reasonably necessary or permitted by law.

Cuddle does not assume a general obligation to pre-screen or monitor all content. To the fullest extent permitted by law, Cuddle may review, filter, classify, label, blur, redact, demote, restrict, remove, preserve, disclose, block, limit the visibility of, or refuse to display content where reasonably necessary for safety, moderation, fraud prevention, payment-risk management, privacy compliance, legal compliance, security, rights protection, Service integrity, user protection, or enforcement.

Cuddle does not guarantee that any content will be reviewed, removed, restored, preserved, restricted, or made available.

5.11 Reports, Complaints, and Unauthorized Uses

If you believe content, a profile, username, message, link, payment request, account, or other activity violates these Terms, applicable Additional Terms, your rights, or law, use the reporting tools or official channels described in the Contact / Legal Notices.

Safety reports may be sent to safety@cuddle-global.com; privacy requests to privacy@cuddle-global.com; security reports to security@cuddle-global.com; copyright complaints to copyright@cuddle-global.com; trademark, publicity, impersonation, or other rights complaints to ip@cuddle-global.com; and formal legal notices to legal@cuddle-global.com, subject to applicable legal-notice requirements.

A report should include enough information to locate and understand the issue, such as relevant content, profile or account identifiers, message references, links, screenshots where lawful and safe, dates, approximate times, the nature of the concern, and supporting information.

Cuddle may investigate, preserve records, notify affected persons where appropriate, remove or restrict content, restrict features or accounts, or take other action permitted by applicable terms and law. Submitting a report does not guarantee removal, restoration, disclosure, notification, recovery of funds, a response, or any particular action.

You may not submit knowingly false, fraudulent, materially misleading, altered, fabricated, malicious, retaliatory, abusive, automated, duplicative, overbroad, or bad-faith reports, complaints, notices, takedown requests, counter-notifications, evidence, or appeals.

Reports and complaint channels are not emergency-response channels. Do not risk harm to collect evidence. Contact local emergency services immediately if there is imminent danger or urgent need for assistance.

5.12 Feedback, No Monetization, and Relationship to Other Terms

If you provide ideas, suggestions, comments, concepts, bug reports, feature requests, product proposals, or other feedback about Cuddle (“Feedback”), you grant Cuddle a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, copy, modify, adapt, publish, display, distribute, implement, commercialize, and otherwise exploit the Feedback for any lawful purpose without compensation, notice, attribution, or restriction.

Feedback is not confidential unless Cuddle expressly agrees otherwise in a written agreement signed by an authorized representative.

Nothing in this Section creates any right to monetize Your Content, Member Content, profile information, messages, reactions, account access, visibility, Paid Features, reports, or any Service activity. Cuddle does not provide creator monetization, user payouts, tips, donations, cash-outs, revenue sharing, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, money transmission, remittance, payment facilitation, marketplace activity, or financial products or services.

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, Contact / Legal Notices, Purchase Terms, Paid Features Terms, State-Specific Terms, and applicable law.

The Privacy Policy controls personal-information processing. The Community Guidelines control user-facing content standards. The Prohibited Services, Payments & Commerce Policy controls prohibited services, payments, commerce, monetization, and transfers of value. The Copyright / IP Complaints Policy controls copyright, trademark, publicity, impersonation, and related rights complaints. More specific terms and applicable law control the subjects they address.

Nothing in this Section limits any non-waivable privacy, intellectual-property, publicity, consumer-protection, safety, reporting, appeal, data-security, consent, opt-out, accessibility, anti-discrimination, payment, cancellation, refund, statutory-cancellation, chargeback, billing-error, unauthorized-transaction, or other right.

No content license, content-processing activity, automated tool, report, complaint, feedback submission, moderation action, provider relationship, payment-participant relationship, or support response authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, or unlawful activity.

6. User Conduct and Prohibited Uses

6.1 Overview

You may use Cuddle only for lawful, respectful, personal, non-commercial dating, conversation, discovery, social connection, and related interactions with eligible adult users, as permitted by these Terms.

You may not use the Service in any way that violates these Terms, any Additional Terms, checkout disclosures, purchase-specific terms, payment-processor requirements, card-network rules, bank requirements, service-provider requirements, court orders, or applicable law.

The examples in this Section are not exhaustive. Conduct may violate these Terms even if it is not listed word-for-word. Cuddle may consider purpose, context, method, effect, pattern, intent, user impact, payment impact, safety impact, risk signals, reports, related accounts, and available evidence when determining whether conduct is prohibited.

A stated personal, romantic, social, artistic, educational, charitable, emergency, or humorous purpose does not make otherwise prohibited conduct permissible.

Cuddle may consider off-Service conduct when it involves another Cuddle user, a Cuddle account, a Cuddle purchase, a Cuddle payment method, prohibited services, prohibited payments, safety, fraud, payment risk, harassment, exploitation, or circumvention connected to the Service.

6.2 General Conduct Rules

You may not use any account, profile, display name, username, handle, prompt, photo, video, message, reaction, link, screenshot, report, appeal, support request, legal notice, Paid Feature, checkout flow, QR code, payment handle, wallet address, external platform, payment application, third-party website, coded language, image text, abbreviation, symbol, or off-Service communication to engage in, encourage, assist, advertise, arrange, promote, conceal, disguise, route, process, facilitate, or enable unlawful, unsafe, abusive, deceptive, fraudulent, exploitative, commercial, payment-related, or otherwise prohibited conduct.

You may not assist another person in violating these Terms, provide tools or information for a violation, allow your account or payment method to be misused, create or manage accounts for another person, or create material legal, safety, privacy, security, fraud, payment, chargeback, regulatory, operational, provider, bank, card-network, or compliance risk for users, minors, Cuddle, payment participants, service providers, or third parties.

You may not interfere with another user’s use of Cuddle, misuse safety or support tools, submit false reports, abuse appeals, or use Cuddle in a way that burdens, disrupts, damages, or degrades the Service.

6.3 Adult Content, Explicit Media, Sexual Services, Escort Services, Compensated Dating, and Sugar Arrangements

Cuddle is not an adult content platform, pornography or pornographic-content service, adult live-chat service, escort service, prostitution service, commercial sexual-services platform, compensated dating service, sugar dating service, paid-companionship platform, monetization platform, or marketplace for sexual content, intimate interaction, companionship, dates, meetings, or access to users.

Cuddle does not provide or market adult live-chat, pornographic-content functionality, paid sexual messaging, creator monetization, tips, payouts, paid meetings, paid dates, paid companionship, or user-to-user transfers of value.

You may not upload, send, request, exchange, display, distribute, link to, preserve, sell, purchase, monetize, or otherwise make available pornographic or sexually explicit images or videos through the Service, whether paid or unpaid, public or private, commercial or non-commercial.

You may not use Cuddle to offer, request, advertise, arrange, promote, facilitate, purchase, sell, exchange, monetize, process, disguise, or route adult content monetization, paid intimate content, paid sexual messaging, sexual services, escort services, prostitution, compensated dating, sugar arrangements, sugar dating, paid companionship, paid romantic or intimate interaction, paid meetings, paid dates, paid travel connected to romantic, sexual, intimate, or companionship activity, or payment or value in exchange for access to a user, conversation, meeting, date, companionship, intimacy, sexual content, or sexual activity.

Lawful, consensual, respectful, non-commercial dating conversation between eligible adults remains subject to the Community Guidelines, safety rules, content rules, privacy rules, and applicable law.

6.4 Payments, External Payment Requests, P2P Transfers, Marketplace Activity, and Financial Services

You may not use Cuddle to request, send, receive, arrange, advertise, route, disguise, process, facilitate, or complete payments, transfers, tips, donations, gifts, reimbursements, deposits, fees, loans, investments, revenue sharing, payouts, cash-outs, creator monetization, paid access, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, money transmission, remittance, payment facilitation, marketplace activity, escrow, brokerage, lending, banking, insurance, securities, credit, investment activity, or other financial products or services.

Payments through Cuddle’s authorized direct checkout flow are payments to Cuddle only for Cuddle-operated digital Service functionality. They are not payments to or for another user.

You may not use user-provided payment links, QR codes, payment handles, wallet addresses, external checkout pages, invoices, social-media instructions, messaging-app instructions, bank-transfer instructions, cash-app instructions, cryptocurrency addresses, coded language, or redirects as an authorized Cuddle purchase channel.

You may not condition communication, continued contact, photos, videos, profile access, visibility, companionship, a date, a meeting, travel, help, employment, investment, accommodation, or any interaction on money, gifts, purchases, subscriptions, tips, donations, fees, reimbursement, payment credentials, card details, account credentials, cryptocurrency, or anything else of value.

6.5 Fraud, Scams, Impersonation, and Account Abuse

You may not use Cuddle for fraud, scams, phishing, smishing, vishing, malware distribution, credential theft, account takeover, card testing, payment-method testing, refund abuse, chargeback abuse, promotional abuse, transaction laundering, fake accounts, account farms, bot activity, spam, deceptive outreach, false emergencies, romance scams, investment scams, employment scams, immigration scams, housing scams, blackmail, extortion, sextortion, or other deceptive or abusive conduct.

You may not impersonate another person, create a false identity, misstate your age, location, residency, account ownership, payment authority, background, relationship status, availability, affiliation, professional status, verification status, safety status, or intentions, or falsely suggest that Cuddle has endorsed, verified, cleared, approved, sponsored, or guaranteed you.

You may not sell, rent, transfer, broker, share, buy, borrow, license, or trade accounts, login credentials, verification status, Paid Feature access, payment methods, reports, reviews, matches, messages, or account indicators.

You may not evade or attempt to evade age, location, eligibility, account, payment, safety, moderation, fraud-prevention, payment-risk, verification, or enforcement controls.

6.6 Harassment, Abuse, Threats, Exploitation, and Unsafe Conduct

You may not harass, stalk, threaten, intimidate, shame, coerce, pressure, bully, exploit, manipulate, dox, blackmail, extort, sextort, retaliate against, or encourage harm against another person.

You may not promote, threaten, depict, encourage, organize, or assist violence, self-harm, sexual assault, human trafficking, child exploitation, non-consensual sexual conduct, hate-based conduct, terrorism, dangerous illegal activity, or conduct that creates a material risk to a person’s safety.

You may not request, share, threaten to share, distribute, preserve, sell, or use non-consensual intimate content, private sexual content, sexualized images of minors, deepfakes, manipulated intimate media, secret recordings, private messages, screenshots, personal contact information, home or workplace information, travel plans, identity information, financial information, medical information, or other private information to harm, pressure, shame, expose, track, solicit payment from, or control another person.

You may not use Cuddle to target or discriminate against another person based on protected characteristics or to promote hateful, dehumanizing, or violent conduct.

6.7 Minor Safety and Exploitation

Cuddle is for adults only. Minors may not use the Service, appear in User Content, or interact through Cuddle.

You may not use Cuddle to identify, contact, solicit, target, groom, exploit, endanger, traffic, expose, shame, threaten, blackmail, extort, dox, sexualize, or otherwise interact with a minor unlawfully or inappropriately.

You may not create, request, possess, upload, send, display, distribute, link to, preserve, promote, or otherwise make available content that sexualizes, exploits, abuses, endangers, identifies, targets, depicts, or otherwise involves minors unlawfully or inappropriately.

You may not help a minor create or use an account, misrepresent a minor as an adult, permit a minor to use your account, use another person’s account to interact with a minor, or evade age requirements.

Cuddle may remove or preserve content, restrict or terminate accounts, block re-registration, report suspected child exploitation or minor-safety risks where required or appropriate, and cooperate with service providers and lawful authorities.

6.8 Commercial Solicitation, Regulated Goods, Professional Uses, and Non-Dating Purposes

You may not use Cuddle for advertising, lead generation, sales funnels, commercial solicitation, recruitment, employment screening, housing screening, credit screening, insurance screening, immigration services, legal services, medical services, therapy, private investigation, debt collection, political canvassing, fundraising, influencer marketing, affiliate marketing, multi-level marketing, paid surveys, contests, raffles, sweepstakes, gambling, wagering, or another non-dating commercial or regulated purpose unless Cuddle expressly authorizes the use in writing.

You may not use the Service to offer, request, arrange, advertise, promote, facilitate, purchase, sell, exchange, ship, finance, broker, or monetize regulated, illegal, dangerous, counterfeit, stolen, or restricted goods or services, including weapons, explosives, controlled substances, recreational drugs, prescription drugs, unlawful supplements, tobacco or nicotine products, alcohol sales, gambling products, surveillance tools, stolen data, counterfeit documents, fake IDs, financial accounts, payment credentials, or other items that create legal, safety, payment, or compliance risk.

You may not use Cuddle as a directory, list-building tool, data broker, consumer-reporting tool, background-check tool, scraping source, market-research panel, commercial messaging channel, payment lead source, or pipeline for another product, website, app, subscription, creator page, adult platform, marketplace, financial service, or payment service.

6.9 Privacy, Intellectual Property, Data Misuse, and Unauthorized Use of Member Content

You may not violate another person’s privacy, publicity, data-protection, intellectual-property, contractual, confidentiality, consumer-protection, or other rights.

You may not copy, scrape, crawl, index, archive, download, export, compile, sell, resell, license, disclose, or otherwise use Member Content or personal information except through normal Service functionality and in accordance with these Terms.

You may not use Member Content, profile information, messages, photos, videos, reports, screenshots, account identifiers, or other Service information for artificial-intelligence training, model tuning, benchmarking, dataset creation, facial recognition, biometric analysis, commercial profiling, advertising, lead generation, recruitment, employment, housing, credit, insurance, eligibility decisions, consumer reporting, private investigation, surveillance, background checks, relationship-status screening, or another unauthorized purpose.

You may not remove, obscure, alter, or misuse Cuddle trademarks, logos, notices, badges, indicators, copyright notices, safety notices, checkout notices, or product disclosures, or falsely imply affiliation with Cuddle.

6.10 Technical Misuse, Automation, Security Interference, and Circumvention

You may not interfere with, disrupt, damage, reverse engineer, bypass, probe, scan, test, overload, scrape, crawl, harvest, copy, attack, or gain unauthorized access to the Service, Cuddle systems, user accounts, payment systems, support systems, moderation systems, fraud-prevention systems, payment-risk systems, secure upload flows, or provider systems.

You may not use bots, scripts, scrapers, crawlers, emulators, automation, fake devices, account farms, credential stuffing, token abuse, rate-limit evasion, API misuse, malware, phishing, vulnerability exploitation, modified clients, unauthorized browser extensions, or other technical methods to access, extract, manipulate, disrupt, or abuse the Service.

You may not bypass or attempt to bypass paywalls, Paid Feature limits, visibility limits, geographic restrictions, age restrictions, account restrictions, payment-method blocks, verification requirements, safety controls, moderation actions, privacy choices, fraud-prevention systems, payment-risk controls, checkout controls, or enforcement decisions.

Security research must be conducted only through any authorized security channel or process Cuddle makes available and must not compromise user privacy, safety, payment security, or Service integrity.

6.11 Sensitive Information and Secure Upload Limits

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle needs identity-document or government-ID information for a specific verification, safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, Service-integrity, fraud-prevention, payment-risk, moderation, enforcement, billing, chargeback, or payment-dispute process, Cuddle will provide a secure upload flow or specific instructions for that process.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, reports, support, enforcement, refund review, statutory-cancellation review, chargeback review, payment-dispute review, or privacy-request verification.

6.12 Reports, Cooperation, and Enforcement

You may report suspected violations through in-Service tools where available or through the official channels listed in the Contact / Legal Notices.

Reports should be truthful, relevant, and reasonably specific. You may not submit knowingly false, fraudulent, materially misleading, altered, fabricated, retaliatory, abusive, automated, duplicative, overbroad, or bad-faith reports, evidence, complaints, notices, takedown requests, counter-notifications, or appeals.

Cuddle may investigate, restrict, suspend, terminate, preserve records, remove content, block payment methods, decline transactions, limit Paid Features, link related accounts, block re-registration, report matters where required or appropriate, cooperate with service providers, payment participants, banks, card networks, regulators, courts, law enforcement, or other lawful authorities, and take other action permitted by applicable terms and law.

You must not interfere with an investigation or encourage another person to conceal evidence, submit false information, threaten a reporter, retaliate, or evade enforcement.

Cuddle is not required to disclose enforcement logic, fraud-prevention logic, payment-risk logic, moderation logic, reporter identity, confidential information, trade secrets, security information, provider information, or evidence where disclosure could compromise safety, privacy, security, investigations, fraud prevention, payment-risk management, legal compliance, or Service integrity.

An enforcement decision, report response, support response, payment-method block, transaction decline, content restriction, or account restriction does not waive any prior violation and does not prevent Cuddle from taking additional action if new information, repeated conduct, related accounts, payment risk, or safety risk later appears.

6.13 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Prohibited Services, Payments & Commerce Policy, Purchase Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

The Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, commerce, monetization, payment facilitation, marketplace activity, financial services, external payment requests, and user-to-user transfers of value. The Community Guidelines control user-facing conduct and content standards. The Privacy Policy controls personal-information processing.

Nothing in this Section limits any non-waivable privacy, safety, reporting, consumer-protection, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, data-security, accessibility, anti-discrimination, court-access, public-injunctive-relief, intellectual-property, opt-out, appeal, or other right under applicable law.

No report, support response, moderation action, enforcement action, secure-upload process, service-provider relationship, operational-vendor relationship, payment-participant relationship, checkout process, refund response, statutory-cancellation response, or third-party process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

7. Safety, Reports, and User Interactions

7.1 Overview

Cuddle is an 18+ online dating and social connection service. Online dating, messaging, off-Service communications, travel, and in-person meetings involve real-world risks, including deception, harassment, stalking, fraud, scams, payment requests, privacy violations, sexual misconduct, exploitation, and violence.

Cuddle may provide reporting, blocking, muting, unmatching, moderation, account-security, fraud-prevention, payment-risk, verification, and safety tools; safety notices; dating-safety guidance; and support channels. These tools support user protection and Service integrity, but they cannot eliminate every risk, verify every statement, monitor every interaction, or prevent every harmful act.

You are responsible for using caution, exercising judgment, protecting your information and access methods, respecting boundaries, and making your own decisions when communicating with, trusting, traveling with, or meeting another user.

7.2 Your Interactions Are Your Responsibility

You are responsible for your interactions with other users, whether they occur on Cuddle, through another platform, by phone, video, text, email, social media, payment application, during travel, or in person.

This includes decisions to communicate, share information or content, move a conversation off Cuddle, use an external platform, accept a request, provide contact information, rely on another user’s profile, message, photo, badge, verification status, screening status, account indicator, representation, or conduct, or meet another person.

Cuddle does not supervise or control users’ off-Service conduct or in-person interactions and is not responsible for a user’s conduct except to the extent required by applicable law. Nothing in these Terms transfers responsibility for your personal decisions, communications, meetings, travel, relationships, financial decisions, or decisions to trust another person to Cuddle.

You must respect consent and boundaries. A match, message, prior conversation, Paid Feature, shared photo, prior meeting, or previous consent does not create continuing consent to communication, intimacy, travel, payment, contact outside Cuddle, or any other conduct.

7.3 No Guarantee About Users

Cuddle does not guarantee any user’s identity, age, location, relationship status, marital status, intentions, truthfulness, legitimacy, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex-offender status, employment, education, financial condition, immigration status, or personal circumstances.

Do not treat a profile, message, photo, video, prompt, match, like, badge, verification indicator, screening result, account indicator, safety feature, recommendation, ranking, discovery result, report outcome, support response, or continued account access as a guarantee, endorsement, clearance, or assurance about another user.

Users may provide false, incomplete, outdated, altered, stolen, or misleading information. Communications may come from persons acting for improper purposes, including romance scams, fraud, harassment, stalking, impersonation, blackmail, extortion, sextortion, account takeover, payment abuse, financial exploitation, prohibited services, prohibited payments, or other misconduct.

7.4 Screening, Verification, and Safety Tool Limits

Any screening, verification, internal manual review, public-record review, badge, account indicator, fraud-prevention tool, payment-risk tool, safety feature, moderation action, or support response may be limited, delayed, incomplete, unavailable, inaccurate, dependent on user-provided, operational, device-related, payment-related, account-related, or lawful third-party information, or circumvented. It does not guarantee that a user is safe, truthful, eligible, verified, compatible, trustworthy, or appropriate to interact with.

7.5 Safety Practices and Off-Service Risk

Use caution before sharing contact details, address, workplace, school, travel plans, precise location, financial information, payment information, authentication codes, private keys, wallet credentials, identity-document images, government identification documents, intimate content, medical information, or information about minors.

Do not send money, value, gift cards, cryptocurrency, wallet transfers, payment credentials, card details, authentication codes, identity-document images, government identification documents, or other sensitive information to another user. Do not follow user-provided payment links, QR codes, payment handles, wallet addresses, external checkout pages, invoices, or social-media payment instructions.

If you decide to meet in person, consider meeting in a public place, telling a trusted person where you are going, arranging your own transportation, keeping control of your devices and belongings, avoiding pressure, and leaving if you feel unsafe. Cuddle does not provide transportation, chaperones, emergency response, personal security, travel support, or in-person supervision.

7.6 Reports, Evidence, and Sensitive Information

Report suspected unsafe, abusive, fraudulent, payment-related, minor-related, or prohibited conduct using in-Service tools where available or the official channels in the Contact / Legal Notices. Safety reports may be sent to safety@cuddle-global.com. Security reports may be sent to security@cuddle-global.com. Billing concerns may be sent to billing@cuddle-global.com. Privacy requests may be sent to privacy@cuddle-global.com.

Reports should be truthful, relevant, and reasonably specific. Include enough information to help Cuddle locate and understand the issue, such as account identifiers, profile references, message references, dates, approximate times, links, screenshots where lawful and safe, and a description of the concern.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle needs identity-document or government-ID information for a specific safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, Service-integrity, fraud-prevention, payment-risk, moderation, enforcement, billing, chargeback, or payment-dispute process, Cuddle will provide a secure upload flow or specific instructions for that process.

7.7 Review, Moderation, and Enforcement

Cuddle may review reports, preserve records, remove or restrict content, restrict visibility, limit messaging, require verification, block payment methods, delay or decline transactions, restrict Paid Features, warn users, suspend or terminate accounts, block re-registration, notify affected persons where appropriate, cooperate with service providers, payment participants, banks, card networks, regulators, courts, law enforcement, emergency services, or other lawful authorities, and take other action permitted by applicable terms and law.

Submitting a report does not guarantee review, preservation, disclosure, notice, response time, account action, content removal, refund, statutory cancellation, chargeback outcome, payment-dispute outcome, or any particular result.

Cuddle may limit or withhold information about a report, review, evidence, reporter identity, enforcement logic, fraud-prevention logic, payment-risk logic, moderation logic, security measure, or internal record where disclosure could compromise safety, privacy, security, investigations, fraud prevention, payment-risk management, legal compliance, confidential information, trade secrets, or Service integrity.

7.8 Emergency and Serious Harm

Cuddle is not an emergency-response service. Cuddle’s reporting, safety, support, billing, privacy, security, legal, and appeal channels may not be monitored in real time.

If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.

If Cuddle reasonably believes that minors, exploitation, trafficking, grooming, abuse, self-harm risk, imminent danger, violence, threats, sexual misconduct, non-consensual content, extortion, sextortion, doxxing, stalking, account takeover, payment abuse, or other serious harm may be involved, Cuddle may restrict access, remove or preserve content, preserve records, report matters where required or appropriate, and disclose relevant information to lawful recipients where permitted or required by law.

7.9 Prohibited Payments and Safety

Safety reports, blocking tools, moderation tools, privacy requests, statutory-cancellation requests, refund requests, chargebacks, and payment disputes must not be used to request, route, disguise, facilitate, or complete prohibited payments or user-to-user transfers of value.

No safety tool, report, user interaction, support response, moderation action, verification process, secure-upload process, refund response, statutory-cancellation response, chargeback process, payment-dispute process, service-provider relationship, operational-vendor relationship, payment-participant relationship, or law-enforcement communication authorizes adult content monetization, adult live-chat, pornography sales, paid sexual messaging, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

7.10 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, Purchase Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

The Privacy Policy controls personal-information processing. The Community Guidelines and Safety Tips / Dating Safety Notice provide additional user-facing safety guidance. The Criminal Background Screening Disclosure explains screening limitations. The Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, commerce, monetization, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value.

Nothing in this Section limits any non-waivable privacy, safety, reporting, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, public-injunctive-relief, court-access, or other right under applicable law.

8. Paid Features, Purchases, Billing, and Cancellations

8.1 Overview

Cuddle may offer Free Access and optional Paid Features to eligible adults located in the United States.

“Paid Features” means Cuddle-operated digital Service functionality made available for purchase or controlled access. Paid Features may include Premium, Signature, messaging-related functionality, daily-like access, who-liked-you and filtering features, discovery or visibility features, advanced filters, read receipt visibility, limited message deletion, incognito browsing, privacy or convenience tools, promotional access, complimentary access, product tests, and other digital functionality described on the Cuddle Access & Pricing page, at checkout, in the Service, or in product disclosures.

Premium and Signature are currently offered only as one-month or three-month fixed-term, non-renewing access through Cuddle’s authorized direct checkout flow. Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, external purchase channels, or twelve-month Paid Feature access.

This Section explains important rules for Paid Features, checkout, payment authorization, prices, taxes, billing descriptors, receipts, digital delivery, activation, expiration, cancellations, statutory cancellations, refunds, chargebacks, payment disputes, fraud prevention, payment-risk controls, and billing support.

8.2 Free Access, Premium, Signature, and Feature Limits

Free Access may include profile browsing or viewing, matching or connection features, limited daily likes, basic settings, messaging where available, and core reporting, blocking, account-security, and safety tools. Free Access may be limited by eligibility, account status, location, safety, technical availability, product testing, operations, fraud prevention, payment risk, or law.

Premium may include additional or enhanced Cuddle-operated digital functionality, such as expanded messaging or interaction features, standard daily likes, who-liked-you visibility, filtering features, discovery or visibility functionality, and other disclosed features.

Signature may include Premium functionality plus expanded daily likes, advanced filters, read receipt visibility, limited message deletion, incognito browsing, enhanced privacy or visibility controls, and other disclosed features.

Exact features, limits, prices, access periods, and availability may change prospectively and will be described on the pricing page, at checkout, in the Service, or in product disclosures. Not every feature is available to every user, account, device, browser, state, access level, or payment method.

Paid Features do not guarantee matches, likes, replies, messages, conversations, meetings, dates, relationships, visibility, compatibility, safety, identity, companionship, user truthfulness, user availability, or any result.

8.3 Checkout Disclosures and Purchase Review

Before you authorize a direct purchase, checkout will display the material purchase terms for that transaction. These may include the access level, included functionality, access period, total price, currency, applicable taxes or fees, billing descriptor, payment method type, activation information, expiration date or expiration method, refund information, statutory-cancellation information where applicable, and other material purchase terms.

You are responsible for reviewing checkout carefully before authorizing payment. Do not complete checkout unless the purchase terms, access period, total price, payment method, and account are correct.

A purchase confirmation, receipt, account record, email, in-Service notice, or similar record may identify the access level, amount charged, purchase date, authorization status, activation date, expiration date and time, billing descriptor, transaction or receipt identifier, and other material terms.

If there is a conflict between a general statement and the specific checkout disclosure for a completed purchase, the specific checkout disclosure controls that purchase to the extent required by law.

8.4 Payment Authorization, Payment Methods, and Card Information

By submitting a purchase through Cuddle’s authorized direct checkout flow, you authorize Cuddle, its authorized payment processors, payment-method providers, banks, card networks, fraud-prevention vendors, and payment-risk vendors to process a one-time charge for the total amount displayed at checkout.

You represent that you are authorized to use the payment method, that the billing information you provide is accurate, and that the transaction is not connected to prohibited services, prohibited payments, user-to-user transfers of value, unauthorized payment use, transaction laundering, card testing, account takeover, or other misuse.

Full payment card details are submitted through processor-hosted or processor-approved payment fields or flows and are not intended to be received or stored on Cuddle-controlled systems. Cuddle may receive limited payment method details, transaction status, authorization status, receipt identifiers, billing information, chargeback information, dispute information, device information, IP-address information, and risk signals as described in the Privacy Policy.

A payment processor, payment-method provider, bank, card network, or related participant may approve, decline, delay, authenticate, reverse, refund, restrict, or require additional information for a transaction under its own rules and legal obligations.

8.5 Prices, Taxes, Promotions, and Changes

Prices are in U.S. dollars unless checkout states otherwise. The total amount displayed before payment authorization is the amount you authorize for that direct purchase, subject to any later refund, reversal, chargeback, tax adjustment, or other remedy required by law or applicable payment rules.

Taxes or fees may be calculated based on information such as billing ZIP code, state of residence, account information, location signals, tax rules, payment method, or other legally relevant information.

Cuddle may offer promotions, discounts, introductory pricing, complimentary access, product tests, or limited-time offers. Such offers may have eligibility requirements, duration limits, feature limits, access limits, state limits, payment-method requirements, expiration dates, account limits, anti-abuse rules, or other offer-specific terms.

Cuddle may change publicly offered prices, features, packages, promotions, payment methods, checkout flows, or access periods prospectively. A price or feature change does not alter a completed purchase, increase an authorized one-time charge, or create a right to a price match, refund, credit, extension, or replacement unless law, checkout disclosures, purchase-specific terms, or Cuddle expressly provide otherwise.

Cuddle does not use fraud-prevention, payment-risk, safety, moderation, verification, account-history, or similar risk signals to personalize the price charged to an individual user.

8.6 Activation, Digital Delivery, Expiration, and Access Loss

Paid Features are digitally delivered by activating or making available the applicable Cuddle-operated functionality after payment authorization, subject to eligibility, account status, fraud-prevention review, payment-risk review, technical availability, product availability, and applicable law.

Activation may be immediate or delayed for payment authorization, fraud review, payment-risk review, verification, support, technical, provider, bank, card-network, legal, or compliance reasons.

Paid Feature access expires automatically at the end of the purchased one-month or three-month access period. When access expires, the account may return to Free Access, subject to eligibility, account status, feature availability, and applicable terms.

Expiration does not create an additional charge. Continued paid access requires a new checkout transaction and separate payment authorization.

If your account is restricted, suspended, terminated, deleted, under review, outside the supported area, connected to payment risk, or otherwise ineligible, some or all Paid Features may be unavailable, restricted, revoked, delayed, or lost.

8.7 No Subscriptions, No Renewal, and Cancellation Meaning

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, external purchase channels, or twelve-month Paid Feature access. No cancellation is required to prevent a future renewal charge because Cuddle will not automatically charge your payment method again when a purchased access period ends.

In these Terms, “cancellation” may refer to a statutory cancellation request, refund-related cancellation request, support request, purchase-specific cancellation right, account cancellation or deletion request, or another process required by law. It does not mean that Cuddle currently offers auto-renewing subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, or external purchase channels.

Account deletion, stopping use, uninstalling an app, failing to log in, clearing cookies, blocking emails, disabling notifications, losing access to a device, losing access to a payment method, unmatching, blocking, muting, reporting another user, being suspended, being restricted, or being terminated is not the same as statutory cancellation, refund approval, chargeback resolution, or payment-dispute resolution.

8.8 Refunds, Statutory Cancellations, and Support Channels

Except where required by applicable law, expressly stated at checkout, provided in purchase-specific terms, provided in the Purchase, Billing, Cancellation & Refund Terms, provided in the Paid Features Terms, provided in the State-Specific Terms & Cancellation Notices, or approved by Cuddle, direct purchases are final, non-refundable, non-transferable, and not redeemable for cash or value.

A refund is not guaranteed because you stop using the Service, delete your account, fail to log in, lose access to a device, do not use a Paid Feature, do not receive matches, likes, replies, messages, conversations, meetings, dates, relationships, compatibility, visibility, engagement, safety, user truthfulness, user availability, or a desired result, or decide that a Paid Feature did not meet your expectations.

A refund is also not guaranteed because another user does not respond, blocks you, unmatches you, deletes an account, becomes unavailable, provides inaccurate information, violates Cuddle’s terms, or engages in conduct outside Cuddle’s control, except where required by law or applicable purchase-specific terms.

For billing questions, refund requests, duplicate charges, unauthorized-charge concerns, chargebacks, and payment disputes, contact billing@cuddle-global.com. For statutory cancellation requests or another cancellation right provided by law, contact cancellations@cuddle-global.com.

Include enough information to identify your account and purchase. Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle needs identity-document or government-ID information for a specific refund, statutory-cancellation, representative, disability, death, relocation, privacy, safety, legal, dispute, fraud-prevention, payment-risk, moderation, enforcement, billing, chargeback, or payment-dispute process, Cuddle will provide a secure upload flow or specific instructions for that process.

8.9 Chargebacks, Unauthorized Transactions, and Billing Errors

Nothing in these Terms limits any non-waivable right you may have to report an unauthorized transaction, billing error, duplicate charge, chargeback, reversal, retrieval request, fraud concern, or payment dispute to your payment provider, card issuer, bank, regulator, or another lawful body.

Good-faith exercise of a payment, refund, chargeback, unauthorized-transaction, billing-error, statutory-cancellation, privacy, safety, reporting, or consumer-protection right is not prohibited.

Knowingly false, fraudulent, fabricated, abusive, retaliatory, or bad-faith refund requests, cancellation requests, chargebacks, payment disputes, unauthorized-transaction claims, billing-error claims, or evidence submissions are prohibited.

Cuddle may use checkout, authorization, receipt, activation, expiration, account, device, IP-address, billing, support, refund, statutory-cancellation, chargeback, fraud-prevention, payment-risk, moderation, and enforcement records to respond to payment disputes, protect users, prevent fraud, manage payment risk, enforce terms, and comply with law.

8.10 Payment Risk, Fraud Prevention, and Transaction Controls

Cuddle may decline, delay, cancel, restrict, refund, reverse, review, or condition a transaction; block or restrict a payment method; require additional verification; preserve records; or restrict Paid Features where Cuddle reasonably believes a transaction or account may involve unauthorized payment use, card testing, payment-method testing, account takeover, refund abuse, chargeback abuse, promotional abuse, transaction laundering, sanctions risk, prohibited services, prohibited payments, payment facilitation, marketplace activity, user-to-user transfers of value, or other payment risk.

Cuddle may also take action where required or requested by a payment processor, payment-method provider, bank, card network, fraud-prevention vendor, payment-risk vendor, regulator, court, law-enforcement authority, or applicable law.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, refund review, statutory-cancellation review, chargeback review, payment-dispute review, billing support, moderation review, or enforcement review.

8.11 External Purchase Channels and External Payment Requests

Cuddle currently offers Paid Features only through Cuddle’s authorized direct checkout flow. Cuddle does not currently offer Paid Features through an app store, browser platform, device platform, third-party marketplace, user-supplied payment link, QR code, payment handle, wallet address, external checkout page, or other external purchase channel.

Do not treat a user-provided payment link, payment handle, wallet address, QR code, invoice, social-media instruction, messaging-app instruction, external profile, or third-party listing as an authorized Cuddle purchase channel.

If a third-party service, user, website, app, message, QR code, payment handle, wallet address, or external page claims to sell, renew, extend, upgrade, transfer, restore, or provide Cuddle access outside Cuddle’s authorized direct checkout flow, do not complete the transaction. Contact billing@cuddle-global.com.

External transfers are not Cuddle purchases. Cuddle may have limited or no ability to stop, reverse, trace, insure, recover, support, or investigate funds or value sent outside Cuddle’s authorized direct checkout flow.

8.12 No Cash Value, User Payments, Prohibited Services, or Financial Services

Paid Features are limited, revocable, non-exclusive, non-transferable access to Cuddle-operated digital Service functionality.

Paid Features are not money, electronic money, stored value, prepaid value, wallet balances, virtual credits, gift cards, cash-equivalent instruments, payment instruments, deposits, cryptocurrency, digital assets, securities, rewards convertible to cash, banking products, lending products, credit products, investment products, brokerage services, insurance products, financial advisory services, money transmission, remittance, payment facilitation, marketplace activity, or other financial products or services.

Paid Features may not be sold, resold, assigned, transferred, traded, exchanged, cashed out, withdrawn, redeemed for cash, redeemed for value, used as consideration, used as stored value, used as a wallet balance, used to pay another user, used to tip another user, used to compensate another user, used to reimburse another user, or used to transfer value to any user or third party.

Paid Features may not be used to solicit, advertise, arrange, promote, facilitate, purchase, sell, exchange, request, provide, monetize, process, route, or disguise adult content monetization, adult live-chat, pornography sales, paid sexual messaging, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid meetings, creator monetization, user-to-user payments, tips, donations, payouts, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, financial services, or any other prohibited service or prohibited payment.

8.13 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Purchase, Billing, Cancellation & Refund Terms; Paid Features Terms; Privacy Policy; Prohibited Services, Payments & Commerce Policy; Community Guidelines; Safety Tips / Dating Safety Notice; Criminal Background Screening Disclosure; State-Specific Terms & Cancellation Notices; Cookie / Tracking Policy; Contact / Legal Notices; Cuddle Access & Pricing page; checkout disclosures; purchase-specific terms; product disclosures; and applicable law.

The Purchase, Billing, Cancellation & Refund Terms control checkout, payment authorization, prices, taxes, billing descriptors, receipts, digital delivery, refunds, statutory cancellations, chargebacks, payment disputes, and payment-risk controls. The Paid Features Terms control feature functionality, access, limits, expiration, availability, promotional or complimentary access, no cash value, non-transferability, and feature-specific restrictions.

The Privacy Policy controls personal-information processing. The Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, commerce, monetization, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value. State-Specific Terms and applicable law control non-waivable state-specific rights.

Nothing in this Section limits any non-waivable payment, refund, statutory-cancellation, cancellation, unauthorized-transaction, chargeback, billing-error, consumer-protection, dating-service, social-referral-service, disability-related, death-related, relocation-related, privacy, safety, accessibility, anti-discrimination, public-injunctive-relief, court-access, or other right under applicable law.

No purchase, checkout process, payment authorization, refund response, statutory-cancellation response, chargeback process, payment-dispute process, payment-risk review, secure-upload process, service-provider relationship, operational-vendor relationship, payment-participant relationship, support response, promotion, complimentary access, or product disclosure authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

9. Third-Party Services and Off-Service Interactions

9.1 Overview

The Service may use, rely on, link to, integrate with, or interoperate with services, systems, platforms, tools, technologies, or content that Cuddle does not own or control.

These may include payment processors, payment-method providers, banks, card networks, fraud-prevention vendors, payment-risk vendors, hosting, cloud, storage, communications, analytics, customer-support, safety, security, moderation, consent-management, privacy-request, browser, device, tax, accounting, legal-process, and other operational providers.

Operational providers may host, secure, store, route, log, transmit, support, or provide tools for Cuddle-managed systems used in connection with internal manual review, support, moderation, fraud prevention, payment-risk management, privacy-request processing, dispute processing, billing, refunds, statutory cancellations, chargebacks, or enforcement. They are not third-party identity-verification vendors merely because they help operate those systems.

A link, integration, provider relationship, external page, browser function, device function, or payment-provider flow does not mean that Cuddle owns, controls, endorses, verifies, guarantees, supervises, or accepts responsibility for the third party. Third-party availability does not extend Cuddle beyond its supported United States area.

9.2 Third-Party Terms, Privacy, Security, and Availability

Your use of a third-party service may be governed by that provider’s terms, privacy policy, cookie policy, security practices, payment rules, refund procedures, dispute procedures, data-transfer terms, support processes, and legal obligations.

Those terms and policies may differ from Cuddle’s. Review them before following an external link, using a third-party login, providing information to another platform, using an external messaging service, using a payment application, scanning a QR code, or moving a conversation off Cuddle.

To the fullest extent permitted by law, Cuddle does not control and is not responsible for a third party’s availability, content, conduct, pricing, fees, privacy, security, data handling, authentication decisions, payment decisions, refund decisions, chargeback handling, moderation, support, or legal compliance.

Cuddle may add, remove, suspend, replace, restrict, or change a third-party integration, link, provider, tool, or feature for legal, privacy, security, safety, fraud-prevention, payment-risk, technical, operational, provider, bank, card-network, or Service-integrity reasons.

9.3 Authorized Payment Processing and Direct Checkout

Cuddle uses authorized third-party payment processors and payment-method providers to process purchases of Cuddle-operated digital Service functionality through Cuddle’s authorized direct checkout flow.

Direct purchases are offered only as one-month or three-month fixed-term, non-renewing access. The full amount displayed at checkout is charged once. A Cuddle purchase is not a subscription, does not create recurring billing, and does not automatically renew.

Full payment card details are submitted through processor-hosted or processor-approved payment fields or flows and are not intended to be received or stored on Cuddle-controlled systems.

A payment processor, payment-method provider, bank, card network, fraud-prevention vendor, or payment-risk vendor may approve, decline, delay, authenticate, reverse, refund, restrict, or require additional information for a transaction. Cuddle may receive billing, transaction, refund, chargeback, dispute, device, browser, IP-address, and risk information as described in the Privacy Policy.

Payments through Cuddle’s checkout are payments to Cuddle only. They are not payments to or for another user and do not provide transfers of value, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, or financial products or services.

You may not bypass Cuddle’s checkout, substitute another recipient, disguise a transaction’s purpose, or use an external payment method to convert prohibited activity into a Cuddle purchase.

9.4 External Payment Channels and User-Provided Payment Instructions

Cuddle does not currently offer Paid Features through an app store, browser platform, device platform, third-party marketplace, user-supplied payment link, QR code, payment handle, wallet address, external checkout page, or other external purchase channel.

Cuddle is not responsible for money, value, goods, services, or information you provide outside Cuddle’s authorized direct checkout flow, except where law provides otherwise.

9.5 Off-Service Communications, Meetings, and Interactions

If you leave Cuddle, move a conversation off the Service, follow a link, use an external messaging service, use an external payment application, provide information to another platform, communicate by phone, text, email, social media, travel, or meet another person, you do so at your own risk.

Cuddle may have limited or no ability to monitor communications, detect misconduct, prevent harm, preserve evidence, investigate reports, recover funds, reverse transfers, remove external content, enforce terms, identify a person, or provide support outside the Service.

Use caution before sharing contact details, location, travel plans, workplace information, financial information, identity-document images, government identification documents, intimate content, authentication codes, payment information, private keys, wallet credentials, or other sensitive information outside the Service.

Off-Service conduct may still violate these Terms if it relates to Cuddle, another user, a Cuddle account, a Cuddle purchase, prohibited services, prohibited payments, safety, fraud, payment risk, harassment, exploitation, or circumvention.

9.6 No Circumvention Through Third Parties

You may not use third-party services, links, QR codes, payment handles, wallet addresses, external platforms, coded language, redirects, screenshots, image text, usernames, off-Service communications, or another person to evade these Terms, Additional Terms, safety tools, privacy choices, fraud-prevention systems, payment-risk controls, moderation actions, account restrictions, payment-method blocks, geographic restrictions, verification requirements, or enforcement decisions.

You may not use a third party to advertise, arrange, facilitate, monetize, process, disguise, route, or complete prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

9.7 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Cookie / Tracking Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, product disclosures, and applicable law.

The Privacy Policy controls personal-information processing, the Purchase Terms control purchases and payment disputes, and the Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, court-access, public-injunctive-relief, intellectual-property, or other right under applicable law.

10. Intellectual Property

10.1 Ownership and Scope

The Service contains software, interfaces, designs, text, images, databases, documentation, Legal pages, checkout interfaces, trademarks, trade names, trade dress, and other materials owned by or licensed to Cuddle.

These Terms do not transfer ownership of intellectual property to you. Except for the limited rights expressly granted, Cuddle and its licensors reserve all rights, title, and interest in the Service, Cuddle Content, Cuddle Marks, and related intellectual property.

Your rights in Your Content and other users’ rights in Member Content are addressed in Section 5.

10.2 Limited License to Use the Service

Subject to your compliance with these Terms and applicable Additional Terms, Cuddle grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service and Cuddle Content solely for lawful, personal, non-commercial use of Cuddle.

This license does not permit you to sell, rent, assign, sublicense, transfer, reproduce, distribute, mirror, frame, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Service or Cuddle Content, except through intended Service functionality, with Cuddle’s written permission, or where a non-waivable right under law permits the activity.

The license ends when your right to use the Service ends and may be suspended, restricted, or revoked as permitted by these Terms and law.

10.3 Cuddle Content, Software, and Systems

“Cuddle Content” includes materials made available by or on behalf of Cuddle, including software, interfaces, designs, text, graphics, databases, documentation, notices, checkout and support interfaces, and recommendation, ranking, moderation, safety, security, fraud-prevention, payment-risk, and analytics systems.

You may not access non-public source code, systems, models, rules, configurations, databases, security controls, fraud-prevention logic, payment-risk logic, moderation logic, or operational information without authorization.

You may not use Cuddle Content or Service data for commercial exploitation, unauthorized artificial-intelligence training, model tuning, dataset creation, facial recognition, biometric analysis, surveillance, advertising, monetization, prohibited services, prohibited payments, payment facilitation, marketplace activity, fraud, impersonation, harassment, or another unlawful or unauthorized purpose.

You may not remove or alter copyright, trademark, proprietary-rights, safety, legal, payment, privacy, or other notices displayed through the Service.

10.4 Cuddle Marks and No Misleading Affiliation

The Cuddle name, logos, product and feature names, icons, badges, designs, trade dress, domains, and other source identifiers (“Cuddle Marks”) are trademarks, service marks, trade names, or trade dress of Cuddle or its licensors.

You may not use, register, copy, imitate, modify, display, incorporate into a domain, username, application name, business name, product, service, or social-media identifier, or otherwise exploit a Cuddle Mark without prior written permission, except as permitted by law.

You may not falsely suggest sponsorship, endorsement, affiliation, verification, approval, partnership, agency, authorization, or account ownership. Cuddle Marks may not be used with counterfeit goods, prohibited services, prohibited payments, user-to-user transfers of value, monetization, payment facilitation, marketplace activity, financial services, scams, fraud, impersonation, exploitation, unsafe conduct, or unlawful activity.

10.5 Restrictions on Copying, Scraping, and Data Extraction

Except through normal Service functionality or with Cuddle’s written permission, you may not copy, export, harvest, scrape, crawl, index, archive, republish, distribute, sell, license, or otherwise exploit profiles, messages, photos, videos, prompts, recommendations, identifiers, Service data, Cuddle Content, or Member Content.

You may not use bots, scripts, crawlers, scrapers, browser extensions, automation, data-mining, artificial-intelligence, machine-learning, credential-stuffing, or similar tools to access, collect, copy, test, analyze, or use the Service or its data without authorization.

You may not use Service content or data to build a competing service, identify or profile users, infer sensitive information, monitor users, evade access controls, or conduct surveillance.

Nothing in this Section restricts a non-waivable right under applicable law. Legally permitted activity must remain within that right and must not compromise security, privacy, safety, or another person’s rights.

10.6 Copyright, Trademark, Publicity, and Other Rights Complaints

Rights complaints are governed by the Copyright / IP Complaints Policy and Contact / Legal Notices.

For copyright complaints, contact copyright@cuddle-global.com.

For trademark, brand, name, logo, trade dress, publicity, likeness, impersonation, or other non-copyright rights complaints, contact ip@cuddle-global.com.

For privacy-law requests, contact privacy@cuddle-global.com. For formal legal notices, contact legal@cuddle-global.com.

Not every copyright complaint is handled under the Digital Millennium Copyright Act. Unless and until Cuddle registers a designated agent with the U.S. Copyright Office and publishes corresponding information and procedures, Cuddle does not represent that the general copyright email address is a registered DMCA designated-agent address.

If Cuddle later registers a DMCA designated agent and publishes a specific DMCA process, notices and counter-notifications intended to qualify under the DMCA must follow that process.

Cuddle may request information, preserve records, remove or restrict content, refuse or reverse restoration, require verification, or restrict, suspend, or terminate accounts as permitted by applicable terms and law. You may not submit false, fraudulent, misleading, malicious, retaliatory, abusive, or bad-faith complaints, notices, counter-notifications, evidence, or appeals.

10.7 Feedback

If you provide suggestions, ideas, bug reports, feature requests, or other feedback about Cuddle (“Feedback”), you grant Cuddle a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, copy, modify, adapt, publish, display, distribute, implement, commercialize, and otherwise exploit that Feedback for any lawful purpose without compensation, notice, or attribution, subject to the Privacy Policy and applicable law.

Feedback is not confidential unless Cuddle expressly agrees otherwise in a signed written agreement.

10.8 Relationship to Other Terms, No Prohibited Activity, and Non-Waivable Rights

This Section is supplemented by Section 5, the Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, Contact / Legal Notices, and applicable law.

The Privacy Policy controls personal-information processing. The Copyright / IP Complaints Policy controls rights complaints, takedowns, responses, counter-notifications where applicable, repeat-rights-violator review, and restoration.

No license, complaint, notice, counter-notification, response, takedown, restoration, support response, legal response, or Feedback right authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, user or creator monetization, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, digital assets, money transmission, remittance, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable copyright, trademark, privacy, publicity, consumer-protection, accessibility, anti-discrimination, reporting, appeal, counter-notification, or other right under applicable law.

11. Suspension, Termination, and Enforcement

11.1 Overview

Cuddle may investigate, warn, restrict, suspend, disable, terminate, block, revoke, delay, review, condition, or otherwise limit access to the Service, an account, profile, message, content, Paid Feature, checkout flow, payment method, device, session, or other functionality where Cuddle reasonably determines that action is necessary or appropriate.

Reasons may include violation or suspected violation of these Terms, Additional Terms, checkout disclosures, purchase-specific terms, provider requirements, court orders, or law; failure to meet age, eligibility, United States location, verification, account-ownership, or payment-authorization requirements; minor-safety concerns; fraud, scams, impersonation, account takeover, unauthorized payment use, payment abuse, chargeback abuse, refund abuse, statutory-cancellation abuse, promotional abuse, or transaction laundering; prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, virtual credits, cryptocurrency, money transmission, or financial services; harassment, threats, stalking, coercion, extortion, sextortion, doxxing, privacy violations, or other unsafe conduct; or another material safety, security, sanctions, fraud-prevention, payment-risk, legal, provider, bank, card-network, or Service-integrity concern.

Enforcement may be temporary or permanent, partial or complete, and may occur with or without prior notice to the fullest extent permitted by law. Cuddle is not required to use warnings, progressive discipline, or a less restrictive measure before stronger action.

11.2 Account, Content, Payment, and Feature Restrictions

Cuddle may issue warnings; request correction, removal, acknowledgment, information, or verification; remove, preserve, blur, redact, label, demote, restrict, or refuse to display content; limit visibility, discovery, matching, messaging, reporting access, checkout, or other functionality; restrict, suspend, revoke, or disable Paid Features; restrict or prevent future one-time purchases; delay, decline, cancel, reverse, refund, or review a transaction; block a payment method; revoke sessions or reset credentials; require additional age, identity-document, government-ID, location, account-ownership, billing, or payment verification; or restrict an account, related account, device, browser, IP address, session, payment method, or access point.

Restrictions may apply to a particular item, feature, transaction, payment method, one-time purchase, account, related account, device, or the Service generally. Cuddle may consider severity, frequency, context, evidence, user history, payment history, account connections, potential harm, legal requirements, safety risk, fraud risk, payment risk, and whether immediate action is reasonably necessary.

11.3 Paid Features, Payment Methods, and Enforcement

Paid Features are fixed-term, non-renewing access to Cuddle-operated digital functionality. If Cuddle restricts, suspends, terminates, or disables an account or Paid Feature because of actual or suspected violation, ineligibility, payment risk, fraud risk, chargeback activity, unauthorized payment use, prohibited services, prohibited payments, safety risk, legal risk, or other material risk, you may lose access to some or all remaining Paid Feature functionality.

Except where required by law, checkout disclosures, Purchase Terms, Paid Features Terms, State-Specific Terms, or purchase-specific terms provide otherwise, enforcement does not create a refund, credit, extension, transfer, payout, cash-out, reimbursement, price adjustment, or replacement right.

Cuddle may block, decline, restrict, or review a payment method to address unauthorized use, card testing, account takeover, refund abuse, chargeback abuse, promotional abuse, prohibited payments, transaction laundering, sanctions risk, bank or card-network concern, or other payment risk.

Good-faith exercise of a non-waivable refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, payment-dispute, privacy, safety, reporting, or consumer-protection right is not prohibited.

11.4 Suspension, Termination, Deletion, and Access Loss

Suspension or termination may affect account access, profile display, messages, discovery, matching or connection functionality, support access, reporting tools, checkout, Paid Features, receipts, records, and other functionality.

Account deletion may be requested through methods Cuddle makes available, but account deletion is not the same as termination for violation, statutory cancellation, refund, chargeback, privacy deletion, or a payment dispute. Account deletion does not automatically reverse a completed purchase, create a refund, resolve a chargeback, delete information another user received, or remove records Cuddle may retain under the Privacy Policy and law.

Cuddle may preserve or retain records after suspension, termination, or deletion where reasonably necessary for safety, fraud prevention, payment-risk management, refunds, statutory cancellations, tax, accounting, legal compliance, privacy compliance, dispute resolution, enforcement, or protection of users and the Service.

11.5 Notices, Explanations, and Appeals

Cuddle may provide notice of an enforcement action where appropriate or required by law. Notice may be limited, delayed, or withheld where disclosure could compromise safety, privacy, security, fraud prevention, payment-risk management, moderation, enforcement, investigations, legal compliance, or the Service.

Where Cuddle offers an appeal, submit it through the method Cuddle provides or to appeals@cuddle-global.com. Include enough information to identify the account, action, content, purchase, payment method, report, or decision being appealed, and explain why further review is warranted.

Cuddle may decline, limit, or deny an appeal where the appeal is late, duplicative, abusive, fraudulent, unsafe, unsupported, submitted by an unauthorized person, or inconsistent with law or terms. Cuddle does not guarantee reinstatement, restoration, evidence disclosure, content recovery, Paid Feature restoration, reversal of a payment-method block, or a particular outcome.

11.6 Sensitive Information in Appeals and Enforcement Requests

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle needs identity-document or government-ID information for a specific appeal, account-recovery, safety, legal, refund, statutory-cancellation, dispute, Service-integrity, fraud-prevention, payment-risk, moderation, enforcement, or privacy process, Cuddle will provide a secure upload flow or specific instructions for that process.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, appeals, reports, support, enforcement, refund review, statutory-cancellation review, payment-dispute review, or privacy-request verification.

11.7 No Circumvention

You may not evade or attempt to evade an enforcement action, verification requirement, location restriction, payment-method block, transaction decline, safety action, moderation action, fraud review, payment-risk review, suspension, termination, re-registration block, or account restriction.

Prohibited evasion includes using false, incomplete, altered, or misleading information; alternate or related accounts; different email addresses, phone numbers, devices, browsers, IP addresses, locations, payment methods, or billing details; VPNs, proxies, anonymizers, purchased or rented accounts, third-party accounts, link hubs, QR codes, payment handles, wallet addresses, coded language, external platforms, or another person to act on your behalf.

Where Cuddle reasonably believes that accounts, devices, credentials, payment methods, billing information, contact information, sessions, profiles, IP addresses, or other signals are connected or used for circumvention, Cuddle may link, restrict, suspend, terminate, block, or treat them as related, consistent with the Privacy Policy and applicable law.

11.8 Records, Relationship to Other Terms, and Non-Waivable Rights

Consistent with the Privacy Policy and applicable law, Cuddle may create, preserve, review, use, disclose, and retain enforcement-related records, including records about warnings, restrictions, suspensions, terminations, account deletion, content actions, Paid Feature status, payment-method blocks, refunds, statutory cancellations, chargebacks, payment disputes, reports, appeals, verification, fraud prevention, payment-risk management, safety reviews, privacy requests, legal notices, security incidents, circumvention, and related accounts.

These records may be used to protect the Service, resolve disputes, respond to payment providers, banks, card networks, regulators, courts, or lawful authorities, comply with law, support investigations, prevent circumvention, manage fraud or payment risk, and protect users, minors, Cuddle, payment participants, and service providers.

Suspension, account deletion, termination, expiration of fixed-term Paid Feature access, statutory cancellation, refund, chargeback, or the end of your relationship with Cuddle does not relieve either party of rights or obligations that arose earlier or that by their nature should survive.

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

No enforcement action, appeal, reinstatement, account deletion, expiration, refund response, support response, legal response, secure-upload process, service-provider relationship, operational-vendor relationship, or payment-participant relationship authorizes prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, payment facilitation, marketplace activity, stored value, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

12. Disclaimers

12.1 Overview

To the fullest extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.

Cuddle is an 18+ online dating and social connection service.

Cuddle does not promise that the Service will be uninterrupted, error-free, fully secure, available everywhere, compatible with every device, browser, network, payment method, or provider, or suitable for every user.

Nothing in this Section excludes an express commitment made at checkout or in applicable purchase-specific terms, or any right or obligation that cannot lawfully be excluded.

12.2 No Warranties

To the fullest extent permitted by applicable law, Cuddle disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, compatibility, and quiet enjoyment.

Cuddle does not warrant that the Service, Cuddle Content, Member Content, profiles, messages, recommendations, moderation or safety tools, verification tools, Paid Features, checkout, support channels, or third-party services will meet your expectations.

Cuddle does not warrant that every error, outage, security or privacy issue, harmful act, fraud attempt, payment issue, prohibited activity, report, or legal concern will be detected, prevented, corrected, investigated, or resolved.

12.3 No Guarantee About Users, Content, or Outcomes

Cuddle does not guarantee any match, message, reply, conversation, introduction, meeting, date, relationship, compatibility, visibility, recommendation, ranking, engagement, or other result.

Cuddle does not guarantee any user’s identity, age, location, relationship or marital status, intentions, truthfulness, availability, health, safety, conduct, compatibility, account ownership, payment authority, background, criminal history, sex-offender status, financial condition, immigration status, or personal circumstances.

Member Content may be false, incomplete, outdated, altered, stolen, misleading, offensive, unsafe, or unlawful. A profile, badge, verification status, Paid Feature, report outcome, or continued access is not an endorsement, clearance, certification, or guarantee by Cuddle.

You are responsible for deciding whether to communicate with, trust, share information with, travel with, or meet another user and for taking reasonable precautions.

12.4 Safety, Verification, Screening, and Moderation Limits

Reporting, blocking, moderation, fraud-prevention, payment-risk, account-security, verification, screening, and safety tools support user protection and Service integrity but do not eliminate all risks.

Unless Cuddle expressly states otherwise, Cuddle does not conduct criminal background checks, sex-offender registry checks, universal identity verification, relationship-status checks, intention checks, employment or financial checks, health checks, immigration checks, social-media checks, or safety clearances on every user.

Any verification, badge, screening result, public-record review, account indicator, moderation action, automated system, human review, or third-party review may be limited, delayed, incomplete, unavailable, inaccurate, circumvented, or dependent on user-provided or third-party information. Such measures may produce false positives or false negatives and do not guarantee that a user or activity is safe, truthful, eligible, lawful, or appropriate.

Cuddle does not guarantee monitoring of every account, message, transaction, report, or interaction.

12.5 Paid Features and Payment-Related Disclaimers

Paid Features provide access only to Cuddle-operated digital Service functionality. They are not payments to or for another user and do not guarantee matches, messages, meetings, relationships, visibility, safety, or any other result.

Paid Features have no cash value and are not money, stored value, wallet balances, virtual credits, gift cards, digital assets, payment instruments, money transmission, remittance, payment facilitation, marketplace activity, or financial products or services.

Cuddle does not warrant that a Paid Feature will remain available, unchanged, uninterrupted, error-free, compatible with every device, available in every jurisdiction, or supported by every payment provider.

Payment authorization, settlement, refunds, reversals, chargebacks, and statement timing may depend on third-party providers. This does not limit any non-waivable payment, cancellation, refund, billing-error, unauthorized-transaction, or consumer-protection right.

12.6 Third-Party Services and Off-Service Interactions

Cuddle does not own or control third-party services.

To the fullest extent permitted by law, Cuddle does not warrant a third party’s availability, accuracy, security, privacy, content, conduct, fees, payment decisions, refund or cancellation procedures, support, terms, or legal compliance.

If you leave Cuddle, use an external link, QR code, messaging or payment application, share information outside the Service, or meet another user in person, you do so at your own risk. Cuddle may have limited ability to monitor communications, prevent harm, preserve evidence, reverse transactions, recover funds, remove external content, or provide support outside the Service.

12.7 No Professional, Emergency, Payment, or Financial Service

Cuddle does not provide legal, medical, mental-health, relationship, emergency, private-investigation, professional-matchmaking, personal-security, or other professional services.

Cuddle does not provide payment processing for users, user-to-user payments, payouts, stored value, wallets, virtual credits, gift cards, digital-asset services, money transmission, remittance, payment facilitation, marketplace payments, banking, lending, investment, brokerage, securities, escrow, or other financial services.

Cuddle’s reporting, support, safety, moderation, billing, cancellation, privacy, security, legal, and appeal channels are not emergency-response channels and may not be reviewed in real time. If there is immediate danger or a need for emergency assistance, contact local emergency services.

12.8 Non-Waivable Rights and Relationship to Other Terms

Some jurisdictions do not allow certain warranty disclaimers, exclusions, or limitations. In those jurisdictions, this Section applies only to the maximum extent permitted by law.

Nothing in this Section excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, statutory duties, express warranties, or any other matter to the extent it cannot lawfully be excluded or limited.

Nothing in this Section limits any non-waivable privacy, payment, cancellation, refund, unauthorized-transaction, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law. More specific terms and applicable law control the subjects they address.

13. Limitation of Liability

13.1 Overview

This Section limits the liability of the Cuddle Parties to the fullest extent permitted by law.

“Cuddle Parties” means Cuddle, its affiliates, successors, assigns, licensors, service providers, contractors, vendors, authorized payment processors, payment-method providers, fraud-prevention and payment-risk vendors, professional advisers, officers, directors, employees, agents, and representatives.

These limitations are material. Nothing in this Section limits any liability, duty, right, remedy, or obligation that cannot lawfully be limited.

13.2 Exclusion of Certain Damages

To the fullest extent permitted by law, the Cuddle Parties will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages, or for lost profits, revenue, business, opportunity, goodwill, reputation, data, content, messages, communications, privacy, use, or access.

This exclusion includes losses relating to emotional distress, embarrassment, exposure, Service interruption, device issues, account restrictions, failed expectations, user interactions, inability to access Free Access or a Paid Feature, third-party services, off-Service communications, in-person meetings, billing issues, chargeback consequences, statutory-cancellation or refund processing, or attempted prohibited activity.

These exclusions apply whether Cuddle was advised of the possibility of loss and even if a remedy fails of its essential purpose, except where law provides otherwise.

13.3 User Conduct, Content, Interactions, and Safety Risks

To the fullest extent permitted by law, the Cuddle Parties are not liable for the conduct, content, statements, omissions, intentions, identity, truthfulness, availability, safety, compatibility, payment authority, or actions of any user or third party.

This includes claims relating to profiles, media, prompts, messages, matches, links, promises, identity or age claims, relationship-status or intention claims, verification or safety claims, payment requests, off-Service conduct, in-person conduct, or other acts or omissions.

Cuddle does not guarantee any user’s identity, truthfulness, safety, compatibility, availability, payment authority, or suitability. You are responsible for deciding whether to communicate with, trust, share information with, travel with, or meet another person and acting cautiously.

13.4 Off-Service, Third-Party, and Payment-Related Risks

To the fullest extent permitted by law, the Cuddle Parties are not liable for off-Service communications, external links, QR codes, websites, messaging or payment applications, third-party platforms, payment providers, meetings, travel, dates, relationships, or other external interactions.

If you leave Cuddle, use an external service, send money or value, purchase gift cards, transfer cryptocurrency or digital assets, provide credentials or verification codes, or otherwise interact outside the Service, you do so at your own risk.

Cuddle does not provide or permit user-to-user payments, payouts, stored value, wallets, virtual credits, gift cards, cryptocurrency or digital-asset transfers, money transmission, remittance, payment facilitation, marketplace activity, financial services, adult content monetization, adult live-chat, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, paid intimate content, or paid sexual messaging.

Except where liability cannot lawfully be limited, Cuddle is not liable for losses from attempts to engage in those activities and does not promise to prevent, trace, reverse, reimburse, insure, or recover an external transfer.

13.5 Safety, Moderation, Support, Records, and Service Availability

To the fullest extent permitted by law, the Cuddle Parties are not liable for failure to detect, prevent, remove, stop, investigate, preserve, restore, resolve, or respond to misconduct, fraud, scams, harassment, threats, extortion, impersonation, payment abuse, rights violations, prohibited services, prohibited payments, or other violations.

Cuddle does not guarantee that it will monitor every account, message, transaction, report, request, or interaction, or that it will remove or restore content, restrict or reinstate an account, issue a refund, process a statutory-cancellation request, reverse a transaction, recover funds, preserve every record, notify a person, respond within a requested time, or take any particular action, except where required by law.

The Cuddle Parties are not liable for failure to provide emergency, crisis, medical, law-enforcement, or personal-security assistance or immediate intervention. Cuddle’s channels are not emergency-response channels.

They also are not liable for outages, delays, interruptions, errors, data loss, feature changes, discontinued functionality, incompatibility, unauthorized access, or third-party failures.

13.6 Aggregate Liability Cap

To the fullest extent permitted by law, the total aggregate liability of the Cuddle Parties to you for all claims, losses, and liabilities arising out of or relating to the Service, these Terms, Additional Terms, Free Access, a Paid Feature, one-time purchase, report, request, dispute, user interaction, or your relationship with Cuddle will not exceed the greater of:

one hundred U.S. dollars (US \$100); or
the amount, if any, you paid directly to Cuddle for Paid Features during the twelve (12) months before the event giving rise to the claim.

Amounts paid directly to Cuddle exclude money or value paid or sent to another user or third party, including external transfers, tips, donations, gift cards, cryptocurrency, digital assets, payment-app transfers, bank or wire transfers, loans, and investments.

This cap applies to all claims in the aggregate and may not be avoided by splitting, assigning, coordinating, or restating claims under different legal theories.

13.7 Legal Theories, Non-Waivable Rights, and Relationship to Other Terms

The exclusions and limitations in this Section apply regardless of the legal theory asserted, including contract, tort, negligence, statute, equity, warranty, consumer protection, privacy, data security, payment, intellectual property, platform liability, failure to warn, monitor, moderate, investigate, preserve records, enforce, provide support, process a request, or maintain availability.

Some jurisdictions do not allow certain exclusions, caps, or limitations. In those jurisdictions, this Section applies only to the maximum extent permitted by law.

Nothing in this Section excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, statutory duties, or another matter to the extent applicable law prohibits exclusion or limitation.

This Section is supplemented by the Disclaimers, Indemnification, Dispute Resolution, Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

14. Indemnification

14.1 Overview

This Section explains when you may be responsible for defending, indemnifying, and holding harmless the Cuddle Parties from certain third-party claims arising from your conduct.

For purposes of this Section, “Cuddle Parties” has the meaning given in Section 13.

Your obligations apply only to the fullest extent permitted by applicable law and only to the extent a claim arises from your acts, omissions, content, account activity, or violation of an obligation that applies to you.

14.2 Indemnification by You

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Cuddle Parties from and against third-party claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to a Covered Claim.

A “Covered Claim” means a third-party claim, investigation, payment-processor or card-network claim, bank or regulator inquiry, service-provider claim, rights-holder claim, user claim, or similar third-party matter arising from the circumstances below.

This Section does not create a separate obligation to indemnify Cuddle for a direct claim between you and Cuddle, except for a covered third-party claim or expense arising from the same conduct.

14.3 Covered Claims

Covered Claims may arise out of or relate to:

your access to, use of, misuse of, or attempted misuse of the Service;
your account, profile, credentials, messages, communications, reports, appeals, legal notices, or Your Content;
your interactions with another user or third party, including off-Service communications, meetings, dates, travel, payments, or other offline conduct;
your purchase, use, transfer, resale, circumvention, or attempted misuse of a Paid Feature, checkout flow, payment method, promotion, cancellation, refund, or billing process;
your fraud, scam, impersonation, account takeover, unauthorized payment use, payment or chargeback abuse, harassment, stalking, blackmail, extortion, sextortion, doxxing, privacy violation, exploitation, or minor-safety violation;
your infringement or violation of intellectual-property, privacy, publicity, confidentiality, contractual, proprietary, consumer-protection, payment, or other rights;
your violation or alleged violation of these Terms, applicable Additional Terms, law, court orders, processor, card-network, bank, or service-provider requirements, or third-party terms that lawfully apply to you; or
your involvement in prohibited services, prohibited payments, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, user or creator monetization, user-to-user transfers of value, stored value, virtual credits, cryptocurrency, money transmission, remittance, payment facilitation, marketplace activity, financial services, or other prohibited activity.

14.4 Notice, Defense, Cooperation, and Settlement

If Cuddle seeks indemnification for a Covered Claim, Cuddle will provide reasonably prompt notice. A delay reduces your obligations only to the extent it materially prejudices your defense.

Cuddle may assume the defense and control of a Covered Claim with counsel of its choosing, at your expense to the extent covered and permitted by law. If Cuddle does not assume the defense, you may defend the claim with counsel reasonably acceptable to Cuddle and must keep Cuddle reasonably informed.

You agree to provide reasonable cooperation, information, records, and assistance. You may not knowingly destroy, alter, conceal, fabricate, or withhold material evidence.

You may not settle a Covered Claim without Cuddle’s prior written consent if the settlement admits fault by a Cuddle Party, imposes an obligation or restriction on a Cuddle Party, affects the Service or Cuddle’s payment, privacy, safety, security, or provider relationships, requires disclosure of confidential information, or does not fully release the Cuddle Parties.

Cuddle will not unreasonably withhold consent to a settlement that fully resolves the Covered Claim without admission, payment, continuing obligation, restriction, or material prejudice to a Cuddle Party.

14.5 Exceptions and Good-Faith Exercise of Rights

Your obligations do not apply to the extent a Covered Claim results from a Cuddle Party’s fraud, fraudulent misrepresentation, gross negligence, reckless misconduct, willful misconduct, or violation of a non-waivable legal duty.

Nothing in this Section requires indemnification solely because you made a good-faith safety report, rights complaint, privacy request, appeal, cancellation or refund request, billing-error or unauthorized-transaction claim, chargeback, payment dispute, arbitration opt-out notice, Notice of Dispute, regulatory complaint, or report to law enforcement.

Nothing in this Section penalizes you solely for seeking legal advice, complying with lawful process, contacting a payment provider, bank, card issuer, regulator, court, or government authority, or exercising a non-waivable legal right in good faith.

These protections do not extend to knowingly false, fabricated, fraudulent, malicious, retaliatory, abusive, misleading, or bad-faith reports, claims, evidence, notices, disputes, or communications.

14.6 Relationship to Other Terms and Non-Waivable Rights

Your indemnification obligations are separate from the disclaimers and limitations of liability in these Terms. Nothing in this Section expands a Cuddle Party’s liability beyond what is permitted by these Terms and law.

This Section is supplemented by Sections 5 through 13, the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms, Copyright / IP Complaints Policy, Contact / Legal Notices, and applicable law.

Nothing in this Section limits any non-waivable privacy, payment, cancellation, refund, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

15. Dispute Resolution, Arbitration, and Class-Action Waiver

15.1 Please Read This Section Carefully

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE CLAIMS, REMEDIES, AND PROCEEDINGS EXPRESSLY EXCLUDED BELOW, THIS SECTION REQUIRES YOU AND CUDDLE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. IT ALSO INCLUDES AN INFORMAL DISPUTE-RESOLUTION PROCESS, A CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER, A JURY-TRIAL WAIVER FOR COURT PROCEEDINGS, MASS-ARBITRATION PROCEDURES, AND A RIGHT TO OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS.

Arbitration uses a neutral arbitrator rather than a judge or jury, may be less formal than court, and is subject to limited judicial review.

By accepting these Terms and not timely opting out, you and Cuddle agree to arbitrate covered Disputes individually, subject to the exceptions, limitations, procedures, and non-waivable rights below.

A good-faith arbitration opt-out will not, by itself, affect your account, Free Access, a one-time Paid Feature purchase, safety reports, support requests, privacy requests, payment rights, statutory-cancellation rights, or other lawful rights. Cuddle will not retaliate solely because you validly opt out, use an eligible small-claims court, contact a regulator or law-enforcement authority, submit a good-faith chargeback or billing-error claim, or exercise another non-waivable right.

This Section applies only to the fullest extent permitted by law. Nothing in this Section requires arbitration or waiver of any claim, remedy, forum, procedure, or protection that cannot lawfully be arbitrated or waived, including rights concerning sexual assault, sexual harassment, public injunctive relief, privacy, payments, statutory cancellation, consumer protection, intellectual property, accessibility, anti-discrimination, data security, safety, government proceedings, or court access.

15.2 Covered Disputes

“Dispute” means any claim, controversy, demand, cause of action, or request for relief between you and Cuddle or another Cuddle Party identified in Section 15.3 arising out of or relating to:

these Terms, Additional Terms, or their formation, acceptance, interpretation, enforceability, performance, amendment, breach, or termination;
the Service, your account, profile, credentials, settings, messages, content, reports, appeals, requests, notices, account deletion, account recovery, or verification;
Free Access, Premium, Signature, promotional access, complimentary access, or one-month or three-month Paid Feature access;
checkout, one-time purchases, prices, taxes, billing descriptors, payment authorization, receipts, activation, delivery, feature limits, expiration, refunds, statutory cancellations, chargebacks, billing errors, unauthorized transactions, payment-risk review, or payment disputes;
Cuddle’s design, availability, recommendations, ranking, discovery, matching, messaging, moderation, safety, verification, fraud prevention, payment-risk management, support, records, or enforcement;
User Content, Member Content, Cuddle Content, intellectual property, privacy, publicity, personal information, cookies, tracking, security, or rights complaints;
another user’s content, communications, representations, requests, conduct, omissions, or interactions with you;
off-Service communications, external platforms, in-person meetings, dates, travel, scams, fraud, account takeover, payment abuse, prohibited services, prohibited payments, external payment requests, or transfers of value;
Cuddle’s use of service providers, operational vendors, payment participants, fraud-prevention vendors, payment-risk vendors, support providers, safety vendors, moderation vendors, or other lawful recipients;
the Cuddle Access & Pricing page, Legal pages, Contact / Legal Notices, checkout disclosures, purchase-specific terms, product disclosures, advertisements, notices, emails, or support communications; or
any contract, tort, statutory, equitable, consumer-protection, privacy, payment, safety, or other legal theory.

A Dispute includes covered claims arising before or after acceptance of these Terms, account restriction, account deletion, account termination, Paid Feature expiration, or a purchase, including claims concerning an earlier Service version, earlier Terms version, or a claim asserted by or through an authorized representative, estate, successor, or permitted assignee.

A Dispute does not include matters expressly excluded in Section 15.7.

15.3 Covered Cuddle Parties

For this Section 15 only, “Cuddle Party” means Third Hub US, Inc., d/b/a Cuddle; its affiliates, successors, and permitted assigns; and their respective officers, directors, employees, and authorized agents, but only for Disputes relating to acts or omissions within their covered role for Cuddle or the Service.

Cuddle may enforce this Section as a party. Each other identified Cuddle Party is an intended third-party beneficiary only for a Dispute relating to that party’s covered role.

This Section does not make an unrelated third-party service, payment processor, bank, card network, service provider, operational vendor, or other third party a Cuddle Party merely because that party provides services to Cuddle, processes a payment, hosts technology, or receives information as permitted by the Privacy Policy.

Claims against a third party that Cuddle does not own or control are governed by that third party’s own terms, procedures, and applicable law, except to the extent a claim is also a covered Dispute with Cuddle or another Cuddle Party.

15.4 Notice of Dispute Required Before Arbitration or Court

Before starting arbitration or a covered court proceeding, the party asserting a Dispute must send a written Notice of Dispute and participate in the informal process described below, unless an exception applies or law prohibits the requirement.

A Notice of Dispute must include:

your full name or the name of the party asserting the Dispute;
the email address, phone number, account identifier, or other information reasonably sufficient to identify the relevant account, if any;
the purchase, transaction, chargeback, payment method, report, appeal, content, account action, privacy request, safety matter, or other event involved, if applicable;
a clear description of the Dispute, including the relevant facts;
the legal or contractual basis for the claim, if known;
the specific relief requested;
the amount claimed, if money is requested and the amount can be reasonably stated;
the name and contact information of any attorney or representative;
a statement that the information provided is true to the best of the sender’s knowledge; and
a handwritten or electronic signature of the party or authorized representative.

Send Notices of Dispute to:

legal@cuddle-global.com

or, if you choose to send a mailed Notice of Dispute, to the Section 17 business mailing address unless Cuddle updates the required address in the Contact / Legal Notices or another permitted notice.

A Notice of Dispute is not a privacy request, data-rights request, refund request, statutory-cancellation request, billing support request, safety report, security report, copyright complaint, eligible enforcement appeal, arbitration opt-out, material-change rejection, subpoena, law-enforcement request, regulatory request, or service-of-process communication unless it expressly satisfies the requirements for that other process.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary mail, ordinary messages, profile fields, reports, appeals, support channels, or Notice of Dispute correspondence.

When Cuddle needs identity-document or government-ID information for a specific Dispute, account-recovery, safety, legal, refund, statutory-cancellation, payment-dispute, fraud-prevention, payment-risk, moderation, enforcement, or privacy process, Cuddle will provide a secure upload flow or specific instructions for that process.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, Dispute resolution, arbitration, refund review, statutory-cancellation review, chargeback review, payment-dispute review, or privacy-request verification.

15.5 Informal Dispute Resolution

After a valid Notice of Dispute is received, the parties will attempt in good faith to resolve the Dispute informally for at least sixty (60) days before either party starts arbitration or a covered court proceeding.

During this period, the parties may exchange relevant information, request clarification, provide documents, discuss possible resolution, and participate in an informal conference by telephone or video if either party requests it.

If a party is represented by counsel, counsel may participate, but the party must also personally participate in any informal conference unless both sides agree otherwise, the party is a legal entity, the party is deceased or incapacitated, or law requires a different process.

The informal process is intended to encourage early resolution and reduce costs. It does not require either party to accept a settlement, waive a claim, disclose privileged information, disclose confidential safety, fraud-prevention, payment-risk, moderation, or security logic, or provide information that law does not require.

The limitations period for the Dispute will be tolled from the date a complete Notice of Dispute is received until the earlier of completion of the informal process, written agreement to end the process, or sixty (60) days after receipt, unless law requires a different result.

A party may seek emergency relief described in Section 15.7 without completing the informal process where immediate relief is reasonably necessary.

15.6 Failure to Follow the Notice and Informal Process

A court, arbitrator, or arbitration administrator may enforce the Notice of Dispute and informal-resolution requirements before allowing a covered arbitration or court proceeding to continue.

If a party starts arbitration or a covered court proceeding without first satisfying these requirements, the other party may seek dismissal, stay, administrative closure, fee-shifting where permitted, or another appropriate remedy.

The arbitration administrator may decline to accept or administer a filing until the claimant certifies compliance with the Notice of Dispute and informal-resolution requirements.

A party may not use incomplete, generic, mass-produced, false, materially misleading, automated, or placeholder notices to evade this Section. Each Notice of Dispute must reasonably identify the specific claimant, account or transaction where applicable, facts, requested relief, and authority of any representative.

These requirements do not prevent a good-faith privacy request, safety report, refund request, statutory-cancellation request, chargeback, billing-error claim, unauthorized-transaction claim, regulatory complaint, law-enforcement report, small-claims filing, or other non-waivable process.

15.7 Claims and Proceedings Not Subject to Arbitration

The following matters are not required to be arbitrated:

an individual claim that qualifies for small-claims court and remains only in small-claims court;
a request for temporary or emergency injunctive relief in court to prevent immediate harm, account compromise, unauthorized access, intellectual-property misuse, data misuse, security harm, fraud, stalking, harassment, doxxing, extortion, sextortion, exploitation, or other imminent injury, pending arbitration or another final determination;
a claim that applicable law expressly prohibits from being required to arbitration;
a claim for public injunctive relief to the extent applicable law requires that the claim or request be heard in court;
a sexual-assault or sexual-harassment claim to the extent applicable law gives the claimant a non-waivable right to proceed in court;
an administrative charge or report to a regulator, attorney general, law-enforcement authority, privacy authority, payment provider, card issuer, bank, card network, or other lawful body;
a copyright, trademark, domain-name, trade-secret, publicity, impersonation, or intellectual-property claim where court relief is necessary and law permits court proceedings; and
a proceeding concerning service of process, subpoenas, court orders, regulatory requests, preservation requests, or law-enforcement requests, where applicable law requires or permits court handling.

If a court determines that a particular claim or request is not subject to arbitration, only that claim or request may proceed in court to the extent required. All other arbitrable claims remain subject to individual arbitration to the fullest extent permitted by law.

15.8 Arbitration Administrator and Rules

Unless the parties agree otherwise in writing after the Dispute arises, arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this Section.

If the AAA is unavailable, unwilling, or unable to administer the arbitration, or if the AAA determines that another administrator should be used, the parties will attempt to agree on a substitute administrator. If the parties cannot agree, a court of competent jurisdiction may appoint an administrator or arbitrator under applicable law.

The Federal Arbitration Act governs this Section to the fullest extent permitted by law. The arbitrator will apply applicable substantive law, including applicable non-waivable state and federal law, consistent with these Terms.

If there is a conflict between this Section and the administrator’s rules, this Section controls to the fullest extent permitted by law. If the administrator requires a different procedure as a condition of administration and that procedure is not inconsistent with non-waivable law, the parties may follow that procedure or ask a court to appoint a substitute administrator.

15.9 Arbitration Location, Format, and Hearings

Unless the parties agree otherwise, arbitration may be conducted by video conference, telephone, written submissions, or in person, as the arbitrator determines is appropriate under the rules, the amount at issue, the needs of the parties, and applicable law.

For a consumer claimant, any in-person hearing will occur in the county or parish where the claimant resides, in Delaware, or at another location agreed by the parties or required by law.

For a non-consumer claimant or a claimant acting for commercial, representative, or non-personal purposes, any in-person hearing may occur in Delaware, Texas, or another location the arbitrator determines is fair and appropriate.

The arbitrator may require reasonable remote procedures to reduce burden, protect privacy, preserve safety, or manage costs. Any remote procedure must provide a fair opportunity to present the case.

The arbitrator may hold conferences, decide procedural issues, manage discovery, and resolve dispositive motions where allowed by the administrator’s rules and applicable law.

15.10 Arbitration Fees and Costs

Filing, administration, arbitrator, and hearing fees will be allocated according to the administrator’s rules and applicable law.

For a consumer arbitration, Cuddle will pay or reimburse fees where required by the administrator’s consumer rules or applicable law. If you cannot afford a required filing fee, you may request any fee waiver, hardship process, or cost allocation available under the administrator’s rules or applicable law.

The arbitrator may award fees, costs, sanctions, or attorney’s fees only where permitted by these Terms, the administrator’s rules, a written agreement, or applicable law.

The arbitrator may consider whether a claim, defense, filing, evidence submission, or position was frivolous, knowingly false, fabricated, brought in bad faith, abusive, harassing, retaliatory, or submitted for an improper purpose, to the extent permitted by law.

Good-faith exercise of a privacy, safety, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, regulatory, or reporting right is not frivolous merely because Cuddle disputes the claim or the claim is ultimately denied.

15.11 Authority of the Arbitrator

The arbitrator has authority to resolve covered Disputes, including disputes about interpretation, performance, breach, damages, equitable relief, and remedies, subject to the exceptions and court-reserved issues in this Section.

Except where law requires a court to decide an issue, the arbitrator may decide issues of arbitrability, scope, enforceability, interpretation, and application of this Section.

A court, not the arbitrator, will decide disputes about whether the class-action waiver, representative-action waiver, public-injunctive-relief carveout, sexual-assault or sexual-harassment carveout, mass-arbitration procedure, or small-claims exception is enforceable or applicable, unless law requires otherwise.

The arbitrator may award the same individual remedies that a court could award to the claimant under applicable law, including damages, statutory remedies, declaratory relief, or individual injunctive relief, but only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

The arbitrator may not award relief for or against persons who are not parties to the arbitration, except where applicable law permits or requires relief for an individual claim and the affected person is properly before the arbitrator.

15.12 Class, Collective, and Representative Action Waiver

To the fullest extent permitted by law, you and Cuddle agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, class member, private attorney general, or representative in any class, collective, consolidated, coordinated, representative, or private-attorney-general proceeding.

The arbitrator may not conduct a class arbitration, collective arbitration, representative arbitration, consolidated arbitration, coordinated arbitration, or private-attorney-general arbitration unless Cuddle and all affected parties expressly agree in writing after the Dispute arises or applicable law unavoidably requires that procedure.

This waiver applies to arbitration and court proceedings to the fullest extent permitted by law.

If this waiver is found unenforceable as to a particular claim or request for relief, only that claim or request may proceed in court to the extent required, and all other arbitrable claims must proceed in individual arbitration.

Nothing in this Section prevents settlement on a class-wide, collective, or other aggregate basis if Cuddle and all affected parties expressly agree in writing after the Dispute arises.

15.13 Jury-Trial Waiver for Court Proceedings

For any Dispute that proceeds in court rather than arbitration, you and Cuddle waive the right to a jury trial to the fullest extent permitted by law.

A judge, not a jury, will decide any court proceeding, except where a jury-trial waiver is not enforceable under applicable law.

This jury-trial waiver does not limit any non-waivable right to court access, small-claims court, public injunctive relief, sexual-assault or sexual-harassment proceedings, regulatory proceedings, payment rights, privacy rights, or other protected rights that cannot lawfully be waived.

15.14 Small Claims Court

Either party may bring an individual Dispute in small-claims court if the claim qualifies, remains only in small-claims court, and seeks only relief that the small-claims court may award.

If a small-claims case is transferred, removed, appealed, or modified so that it no longer qualifies for small-claims court, either party may require the Dispute to proceed in individual arbitration, unless law requires otherwise.

The small-claims exception does not permit class, collective, consolidated, coordinated, representative, or private-attorney-general claims.

A small-claims filing does not waive the right to arbitrate other covered Disputes between the parties.

15.15 Public Injunctive Relief

If applicable law gives a party a non-waivable right to seek public injunctive relief in court, that request may be decided by a court to the extent required by law.

The court may stay the public-injunctive-relief request while individual claims proceed in arbitration, unless law requires otherwise.

The arbitrator may decide individual claims for damages, restitution, declaratory relief, individual injunctive relief, or other individual remedies to the fullest extent permitted by law.

A request for public injunctive relief does not authorize class arbitration, representative arbitration, payment facilitation, marketplace activity, user-to-user payment processing, or another prohibited procedure or activity.

15.16 Sexual Assault and Sexual Harassment Claims

Nothing in this Section requires arbitration or waiver of a sexual-assault or sexual-harassment claim to the extent applicable law gives the claimant a non-waivable right to bring that claim in court.

If a Dispute includes both a sexual-assault or sexual-harassment claim that cannot be required to arbitration and other arbitrable claims, the court or arbitrator will determine the appropriate sequencing, stay, severance, or procedure consistent with applicable law.

This Section does not limit safety reporting, law-enforcement reporting, emergency reporting, protective-order proceedings, regulatory reporting, or other rights that cannot lawfully be waived.

15.17 Arbitration Opt-Out

You may opt out of the arbitration requirements in this Section by sending a written opt-out notice within thirty (30) days after the first date you accept these Terms or, if Cuddle materially changes this Section, within thirty (30) days after the material change becomes effective to you.

Send the opt-out notice to:

arbitrationoptout@cuddle-global.com

Your opt-out notice must include your full name, account email address or other account identifier if applicable, a statement that you opt out of arbitration under Section 15 of the Cuddle Terms of Service, and your signature or electronic signature.

An opt-out applies only to arbitration. It does not opt you out of these Terms, the class-action waiver to the extent enforceable in court, the jury-trial waiver to the extent enforceable in court, the informal-resolution process to the extent enforceable, or any other lawful term.

An opt-out is effective only for you and Cuddle. It does not affect other users or other accounts unless law requires otherwise.

If you validly opt out, Cuddle also will not be bound to arbitrate covered Disputes with you, except where both parties later agree in writing.

15.18 Material Changes to This Section

If Cuddle makes a material change to this Section after you accepted it, Cuddle will provide notice where required by law.

A material change will not apply retroactively to a Dispute for which a complete Notice of Dispute was already received before the change became effective, unless both parties agree or law requires otherwise.

If a material change gives you a right to reject the change, you must send a written rejection notice within the period stated in the notice or, if no period is stated, within thirty (30) days after the change becomes effective to you.

Send rejection notices to:

arbitrationoptout@cuddle-global.com

A rejection of a material arbitration change does not reject other updates to the Terms unless the notice expressly provides otherwise or law requires otherwise.

15.19 Mass Arbitration Procedures

If twenty-five (25) or more similar arbitration demands are filed against Cuddle or Cuddle Parties by the same or coordinated counsel, entities, organizations, representatives, funders, claim-preparation services, or other coordinated actors, and the demands involve similar facts, legal issues, events, products, disclosures, or legal theories, they will be treated as “Mass Arbitration” to the fullest extent permitted by law.

The parties agree that Mass Arbitration procedures are intended to promote fair, efficient, individualized resolution and to avoid abusive, duplicative, or coercive filing practices.

Before any Mass Arbitration demand is accepted for administration, each claimant must provide a complete Notice of Dispute and participate in the informal process described above.

The administrator may require batching, bellwether proceedings, staged filings, fee deferral, appointment of one or more process arbitrators, or other procedures designed to manage the Mass Arbitration fairly and efficiently.

Unless the administrator’s rules or law require otherwise, Mass Arbitration will proceed in batches. A reasonable number of individual cases will be selected for initial bellwether arbitrations. The results may be used to facilitate settlement discussions, mediation, case valuation, or further individualized proceedings, but will not bind nonparties unless they agree or law requires otherwise.

Filing fees, administrative fees, arbitrator fees, and deadlines for non-bellwether cases may be deferred until those cases are selected for active arbitration, to the fullest extent permitted by the administrator’s rules and law.

The parties will cooperate in good faith with the administrator to design a fair schedule that preserves individualized adjudication, manages costs, protects privacy, and avoids prejudice.

Nothing in the Mass Arbitration procedures authorizes class arbitration, collective arbitration, representative arbitration, or consolidated merits adjudication unless Cuddle and all affected parties expressly agree in writing after the Dispute arises or applicable law unavoidably requires that procedure.

15.20 Payment, Chargeback, Refund, and Statutory-Cancellation Rights

Nothing in this Section limits any non-waivable right you may have to contact your payment provider, card issuer, bank, card network, regulator, attorney general, court, or other lawful body concerning a billing error, unauthorized transaction, duplicate charge, chargeback, refund, statutory cancellation, payment dispute, fraud concern, or consumer-protection matter.

Good-faith use of a lawful payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, payment-dispute, privacy, safety, reporting, or consumer-protection right is not prohibited and will not be treated as bad faith merely because Cuddle disputes the claim or denies the requested relief.

Knowingly false, fabricated, fraudulent, abusive, retaliatory, or bad-faith refund requests, statutory-cancellation requests, chargebacks, payment disputes, unauthorized-transaction claims, billing-error claims, evidence submissions, or legal notices are prohibited.

Cuddle may use checkout records, payment-authorization records, receipts, billing records, activation and expiration records, refund records, statutory-cancellation records, chargeback records, fraud-prevention records, payment-risk records, account and device records, support communications, and related records to respond to a billing or payment matter, consistent with the Privacy Policy and applicable law.

Premium and Signature are fixed-term, non-renewing, one-time Paid Feature purchases. No arbitration, settlement, award, support response, refund response, chargeback process, or payment dispute creates a subscription, recurring billing plan, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, wallet, stored value, virtual credit, or external purchase channel.

15.21 No User-Payment or Prohibited-Service Dispute Role

Cuddle does not provide user-to-user payments, tips, donations, gifts, reimbursements, payouts, stored value, wallets, virtual credits, gift cards, cryptocurrency, digital-asset transfers, money transmission, remittance, payment facilitation, marketplace payments, escrow, banking, lending, investment, brokerage, insurance, credit, or other financial products or services.

Cuddle also does not operate or permit adult content monetization, adult live-chat, pornography sales, paid intimate content, paid sexual messaging, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid meetings or dates, creator monetization, or another prohibited service.

Cuddle therefore does not resolve an external transfer, off-Service payment, prohibited payment, or prohibited arrangement between users as the merchant, payment provider, escrow agent, marketplace operator, broker, agent, or intermediary for that arrangement.

An external transfer is not a Cuddle purchase. Cuddle does not promise to trace, stop, reverse, insure, reimburse, recover, or adjudicate an external transfer or underlying off-Service arrangement.

Cuddle’s involvement, if any, is limited to safety, fraud prevention, payment-risk management, support, moderation, enforcement, record preservation, legal compliance, and user protection.

This limitation does not prevent a claim based on Cuddle’s own alleged conduct, legal duty, representation, or handling of a direct Cuddle purchase.

No Dispute, arbitration, mediation, settlement, chargeback, payment-dispute process, support response, refund response, statutory-cancellation response, award, judgment, or legal process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, financial services, exploitation, abuse, unsafe conduct, or unlawful activity.

15.22 Confidentiality, Records, and Privacy

Arbitration proceedings are private to the extent permitted by the administrator’s rules and applicable law, but they are not guaranteed to be confidential in every respect.

The parties, administrator, arbitrator, counsel, witnesses, experts, service providers, payment participants, regulators, courts, or lawful authorities may process or disclose information where reasonably necessary for the Dispute, legal compliance, enforcement, payment rights, safety, fraud prevention, payment-risk management, privacy compliance, or another lawful purpose.

Cuddle may preserve and use account records, purchase records, checkout records, billing records, refund records, statutory-cancellation records, chargeback records, payment-dispute records, support communications, safety records, moderation records, fraud-prevention records, payment-risk records, verification-review records where used, legal notices, and related records as described in the Privacy Policy and applicable law.

The Privacy Policy controls personal-information processing in connection with Disputes, except where this Section, a court order, an arbitrator order, administrator rule, lawful request, or applicable law provides a more specific lawful procedure.

A party may not publicly disclose another person’s personal information, identity-document images, government identification documents, payment credentials, authentication codes, intimate content, minor-related information, trade secrets, confidential security information, fraud-prevention logic, payment-risk logic, or confidential moderation logic obtained through a Dispute except where permitted or required by law.

15.23 Severability

If any part of this Section is unenforceable, invalid, void, or unlawful as applied to a particular claim, remedy, party, procedure, forum, or jurisdiction, that part will be limited or severed only to the minimum extent necessary, and the remainder will remain effective to the fullest extent permitted by law.

If the individual-arbitration or class-action waiver is unenforceable as to a particular claim or request for relief, only that claim or request may proceed in court to the extent required, while other arbitrable matters remain in individual arbitration.

If a public-injunctive-relief provision is unenforceable, the relevant request may proceed in court only to the extent required by applicable law.

If a Mass Arbitration procedure is unenforceable, the court, administrator, or arbitrator may apply the remainder or a lawful substitute preserving individual adjudication where possible.

No severance authorizes class, collective, consolidated, coordinated, or representative arbitration unless Cuddle and all affected parties expressly agree in writing after the Dispute arises or applicable law unavoidably requires that procedure.

If a court determines that the preceding sentence is unenforceable for a specific proceeding, that proceeding may continue only to the extent the court requires, without affecting unrelated Disputes.

15.24 Survival and Relationship to Other Terms

This Section survives account restriction, suspension, deletion, or termination; expiration, restriction, or loss of one-month or three-month Paid Feature access; completion, reversal, refund, statutory cancellation, chargeback, or payment dispute involving a one-time purchase; termination of these Terms; and the end of your relationship with Cuddle, to the extent permitted by law.

This Section is supplemented by the Privacy Policy; Purchase, Billing, Cancellation & Refund Terms; Paid Features Terms; Prohibited Services, Payments & Commerce Policy; Community Guidelines; Safety Tips / Dating Safety Notice; Criminal Background Screening Disclosure; State-Specific Terms & Cancellation Notices; Copyright / IP Complaints Policy; Contact / Legal Notices; the Cuddle Access & Pricing page; checkout disclosures; purchase-specific terms; product disclosures; and applicable law.

For a Notice of Dispute, informal-resolution notice, arbitration opt-out, or rejection of a material arbitration change, this Section controls over the Contact / Legal Notices unless law requires otherwise.

The State-Specific Terms & Cancellation Notices and applicable law control non-waivable rights concerning small claims, public injunctive relief, court access, arbitration or jury waivers, sexual-assault or sexual-harassment claims, refunds, statutory cancellations, dating-service rights, privacy, payments, safety, screening, accessibility, anti-discrimination, and other protected matters.

The Privacy Policy controls personal-information processing. The Purchase, Billing, Cancellation & Refund Terms control purchases, billing, refunds, statutory cancellations, chargebacks, and payment disputes. The Prohibited Services, Payments & Commerce Policy controls prohibited services, prohibited payments, commerce, monetization, payment facilitation, marketplace activity, financial services, external payment requests, and user-to-user transfers of value.

No Additional Term, support response, legal response, settlement, award, refund response, statutory-cancellation response, payment-dispute process, policy update, secure-upload process, service-provider relationship, operational-vendor relationship, payment-participant relationship, or dispute-resolution process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, breach-notification, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, sexual-assault, sexual-harassment, or other right, remedy, forum, procedure, or protection under applicable law.

16. State-Specific Rights and Non-Waivable Consumer Notices

16.1 Overview

Certain United States laws may provide notices, rights, remedies, or procedures relating to online dating or social-referral services, one-time Paid Feature purchases, fixed-term access, statutory cancellation, refunds, death, disability, relocation, screening, fraud, safety, privacy, payments, accessibility, and other consumer matters.

Cuddle offers and markets the Service only to eligible adults located in the fifty states and the District of Columbia. Premium and Signature are offered only as one-month or three-month fixed-term, non-renewing purchases through Cuddle’s authorized direct checkout flow.

Additional information may appear in the State-Specific Terms & Cancellation Notices (“State-Specific Terms”), checkout disclosures, purchase-specific terms, account notices, safety or screening notices, privacy notices, the Contact / Legal Notices, or another lawful method.

Not every state-specific right applies to every user, account, purchase, Paid Feature, request, or circumstance. Applicability depends on the relevant facts and law.

16.2 State-Specific Terms Are Part of These Terms

The State-Specific Terms are Additional Terms and are incorporated into these Terms to the extent applicable.

They may apply based on your state of residence, billing address, checkout location, place of contract formation, place of use, payment method, product type, access period, and other legally relevant connections.

Cuddle may provide different notices, checkout flows, acknowledgment steps, statutory-cancellation methods, refund information, privacy choices, safety or screening disclosures, payment methods, support processes, or accessibility methods where required or permitted by law.

Including a notice does not mean every right applies, that Cuddle concedes a law applies, or that Cuddle offers a product, payment model, or service described only for legal-compliance purposes.

16.3 Order of Priority and More Specific Notices

If these Terms conflict with the State-Specific Terms regarding a state-specific subject, the State-Specific Terms control that subject to the extent required by law.

State-specific subjects may include dating-service or social-referral-service contracts, statutory cancellation, refunds, fixed-term access, death, disability, relocation, screening, safety, fraud, privacy, payments, accessibility, arbitration limitations, public injunctive relief, court access, and other non-waivable rights.

A more specific checkout disclosure, purchase-specific term, state notice, privacy or cookie notice, screening or safety notice, statutory-cancellation confirmation, or applicable law controls the matter it addresses.

If applicable law provides a greater non-waivable right, applicable law controls to the extent required.

16.4 How to Exercise State-Specific Rights

Use the method stated in the applicable State-Specific Terms, checkout disclosure, purchase-specific term, Privacy Policy, Purchase Terms, Contact / Legal Notices, account notice, or law.

For statutory cancellation requests or another cancellation right provided by law, contact:

cancellations@cuddle-global.com

For billing questions, refund requests, duplicate charges, unauthorized-charge concerns, chargebacks, or payment disputes, contact:

billing@cuddle-global.com

For privacy requests, data-rights requests, consent-withdrawal requests, opt-out requests, authorized-agent requests, or privacy appeals where available, contact:

privacy@cuddle-global.com

For safety reports, use in-Service reporting tools where available or contact safety@cuddle-global.com. For security reports, contact security@cuddle-global.com.

Include enough information to identify your account, purchase, request, state of residence where relevant, and authority to act.

Do not send payment credentials, passwords, authentication codes, full payment card numbers, card security codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle needs identity-document or government-ID information for a statutory-cancellation, refund, disability, death, relocation, representative, privacy, safety, legal, dispute, fraud-prevention, payment-risk, moderation, or enforcement process, Cuddle will provide a secure upload flow or specific instructions for that process.

Cuddle does not request liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, or biometric verification materials for ordinary account verification, statutory-cancellation review, refund review, privacy-request verification, or consumer-rights review.

16.5 Statutory Cancellation, Refunds, and Purchase-Specific Rights

Certain state laws or purchase-specific terms may provide cancellation, rescission, refund, pause, notice, or related rights for dating-service or social-referral-service contracts, including rights connected to statutory cancellation periods, disability, death, relocation, service availability, or other legally recognized circumstances.

Where such a right applies, Cuddle will honor it to the extent required by law, applicable checkout disclosures, purchase-specific terms, State-Specific Terms, or Purchase Terms.

Premium and Signature are fixed-term, non-renewing access purchases. Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, external purchase channels, or twelve-month Paid Feature access.

References in a statute, state notice, or consumer disclosure to subscriptions, recurring billing, automatic renewal, online cancellation, trial conversion, or similar models do not mean Cuddle currently offers those models. Such references preserve any non-waivable right that may apply and address future product changes only if Cuddle separately updates its public disclosures and Legal terms.

A statutory cancellation or refund request does not automatically delete your account, resolve a chargeback, reverse an unauthorized transaction claim, remove information another user received, or waive Cuddle’s right to preserve records permitted by law.

16.6 Death, Disability, Relocation, and Representative Requests

Certain state laws or purchase-specific terms may provide cancellation, refund, suspension, or other rights if a user dies, becomes disabled, relocates, enters military service, is hospitalized, or experiences another legally recognized circumstance.

Where such a right applies, the user or an authorized representative may submit a request through the statutory-cancellation channel or another method required by law.

Cuddle may request information reasonably necessary to identify the account and purchase, verify the event and legal basis, and confirm the requester’s authority. Cuddle will not request unnecessary information and will process submitted personal information under the Privacy Policy and applicable law.

Nothing in this Section makes an account, profile, Paid Feature, verification status, or personal license transferable to an estate, representative, family member, or another person unless law or Cuddle’s written terms require that result.

16.7 Safety, Screening, Fraud, and Awareness Notices

Certain states may require dating-safety notices, fraud-awareness notices, criminal-background-screening disclosures, sex-offender-registry notices, public-record-review notices, verification disclosures, or acknowledgment steps before or during use of particular features.

Cuddle may provide these through the State-Specific Terms, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, registration or messaging flows, checkout, account notices, email, Legal pages, or another permitted method.

Cuddle may use internal, manual, non-liveness photo or selfie review and identity-document or government-ID review for limited verification, safety, fraud-prevention, payment-risk, account-integrity, legal, privacy, refund, statutory-cancellation, dispute, moderation, or enforcement purposes. Cuddle does not currently use a third-party identity-verification vendor, government-ID verification vendor, biometric verification provider, liveness provider, facial-recognition provider, or face-matching provider.

Any screening, verification, badge, account indicator, safety feature, fraud-prevention tool, payment-risk tool, moderation action, or public-record review may be limited, delayed, incomplete, unavailable, inaccurate, circumvented, or dependent on user-provided, operational, payment-related, account-related, device-related, or lawful third-party information. It does not guarantee that a user is safe, truthful, eligible, verified, available, compatible, or appropriate to interact with.

16.8 Privacy, Payment, Accessibility, and Other Non-Waivable Rights

State laws may provide rights concerning access, deletion, correction, portability, consent withdrawal, sensitive information, opt-outs, privacy appeals, data security, breach notification, billing errors, unauthorized transactions, chargebacks, accessibility, anti-discrimination, court access, public injunctive relief, or other protections.

Use the channel specified in the applicable Privacy Policy, Purchase Terms, State-Specific Terms, Contact / Legal Notices, checkout disclosure, purchase-specific term, or law.

Cuddle may reasonably verify identity, residency, account ownership, purchase details, or authority to act before fulfilling a request. Verification will be limited to what is reasonably appropriate for the request and law.

Section 15 and every other provision of these Terms apply only to the extent permitted by non-waivable law. Nothing prevents a good-faith report to a regulator, law-enforcement authority, payment provider, bank, card issuer, privacy authority, or other lawful body, or the good-faith exercise of a non-waivable right.

16.9 No Waiver, No Prohibited Use, and Relationship to Other Terms

No provision of these Terms, the State-Specific Terms, a checkout disclosure, support response, refund response, statutory-cancellation response, privacy response, safety response, moderation action, enforcement action, or dispute process waives or limits a right that cannot lawfully be waived or limited.

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Cookie / Tracking Policy, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, product disclosures, and applicable law.

No state-specific notice, statutory-cancellation process, refund process, privacy process, screening notice, safety notice, service-provider relationship, operational-vendor relationship, payment-participant relationship, secure-upload process, or consumer-rights process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

17. Changes, Company Information, Contact, and Miscellaneous

17.1 Changes to These Terms

Cuddle may update these Terms and applicable Additional Terms from time to time.

If Cuddle makes a material change, Cuddle will update the Effective Date and provide notice to the extent required by law. Notice may be provided through the Service, a Legal page, email, an in-Service notice, account settings, checkout, the Contact / Legal Notices, or another permitted method.

Where law requires advance notice, affirmative consent, acknowledgment, opt-out, rejection, or another process, Cuddle will follow that requirement.

Unless law requires otherwise, updated Terms become effective on the date stated in them. Continued access to or use of the Service after that date means that you agree to the updated Terms.

If you do not agree with updated Terms, you must stop using the Service, except for lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

Paid Features are fixed-term and non-renewing. No action is required to prevent a future renewal charge because Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, external purchase channels, or twelve-month Paid Feature access.

If Cuddle later offers Paid Features through an app store, browser platform, device platform, third-party marketplace, or another external purchase channel, Cuddle will update applicable public pricing disclosures, Purchase Terms, Paid Features Terms, State-Specific Terms, checkout disclosures, product disclosures, and Legal notices before making that channel available.

Changes to Section 15 are governed by Section 15.

17.2 No Update or Communication Authorizes Prohibited Activity

No update, Additional Term, checkout disclosure, product disclosure, pricing statement, support response, promotion, complimentary access, refund, statutory cancellation, accommodation, feature, notice, contact-channel update, secure-upload process, service-provider relationship, operational-vendor relationship, or payment-participant relationship authorizes prohibited services or payments, external payment requests, user-to-user transfers of value, adult content monetization, adult live-chat, pornography sales, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, creator monetization, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.

A later clarification, expansion, or reorganization of a prohibited-activity rule does not mean previously prohibited conduct was permitted under an earlier version.

17.3 Cuddle Operator and Addresses

Cuddle is operated by:

Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle

Cuddle’s operating address is:

Third Hub US, Inc., d/b/a Cuddle

6900 Dallas Pkwy

Plano, TX 75024

United States

This is an office from which Cuddle conducts business operations.

Cuddle’s business mailing address is:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

The business mailing address may be used for general correspondence where no more specific method is required. It is also the Section 15 address for a mailed Notice of Dispute unless updated or law requires otherwise.

Neither address is necessarily Cuddle’s registered office, registered-agent address, service-of-process address, subpoena address, law-enforcement request address, regulatory request address, emergency address, payment address, refund address, statutory-cancellation address, privacy-request address, support substitute, secure-upload channel, or address for formal legal service.

Do not mail payments, credentials, passwords, authentication codes, full payment card numbers, card security codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information to either address.

Cuddle may update an address through these Terms, the Contact / Legal Notices, a Legal page, an account notice, an in-Service notice, or another permitted notice.

17.4 Official Contact Channels

Unless a different method is required by law, Section 15, another specific Additional Term, a checkout disclosure, state-specific notice, published DMCA process, or legal process, Cuddle’s official channels include:

General Support: support@cuddle-global.com

Billing, Refunds, Duplicate Charges, Unauthorized Charges, Chargebacks, and Payment Disputes: billing@cuddle-global.com

Statutory Cancellation Requests: cancellations@cuddle-global.com

Privacy and Data-Rights Requests: privacy@cuddle-global.com

Safety Reports: safety@cuddle-global.com

Security Reports: security@cuddle-global.com

Formal Legal Notices: legal@cuddle-global.com

Eligible Enforcement Appeals: appeals@cuddle-global.com

Other IP and Rights Complaints: ip@cuddle-global.com

Arbitration Opt-Out and Material-Change Rejection: arbitrationoptout@cuddle-global.com

Use the channel that best matches your request. General support is not automatically a refund, statutory-cancellation, privacy, data-rights, safety, security, copyright, IP, legal, dispute, arbitration, law-enforcement, regulatory, or service-of-process channel.

Using the wrong channel may delay review and may not satisfy an applicable deadline unless law requires otherwise or Cuddle accepts it in writing.

The Contact / Legal Notices control current routing, while Section 15 controls Notices of Dispute, arbitration opt-outs, material-change rejections, and arbitration-related notices.

Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger, contact local emergency services.

17.5 Formal Legal Notices and Service of Process

Formal legal notices are different from support, billing, refund, statutory-cancellation, privacy, safety, security, rights, and appeal requests.

Unless another method is required, formal legal communications may be directed to legal@cuddle-global.com.

Sending a document to an email address, operating address, business mailing address, support channel, report, appeal, in-Service message, social-media account, or third-party communication does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, waiver of an objection, or agreement that a court, agency, tribunal, regulator, or authority has jurisdiction over Cuddle.

Cuddle does not accept service of process through ordinary email, support tickets, in-Service messages, social media, reports, appeals, ordinary mail, third-party platforms, or third-party communications unless law requires otherwise or Cuddle expressly accepts it in writing.

Service of process must comply with law and be directed to the legally appropriate registered agent, recipient, address, or method.

Subpoenas, court orders, preservation requests, law-enforcement requests, and regulatory requests must follow law and the Contact / Legal Notices. Notices of Dispute and arbitration-related notices must follow Section 15.

17.6 Governing Law

These Terms and any Dispute between you and Cuddle are governed by the laws of the State of Delaware, without regard to conflict-of-law rules that would require another jurisdiction’s laws.

The Federal Arbitration Act governs Section 15 to the fullest extent permitted by law. Cuddle’s Texas operating office does not, by itself, change this governing-law provision.

This Section does not limit any non-waivable right, forum, procedure, remedy, notice, or protection under applicable law.

17.7 Assignment, Transfer, and Delegation

You may not assign, transfer, delegate, sublicense, or otherwise convey your account, these Terms, your rights or obligations, Paid Feature access, purchase rights, refund rights, statutory-cancellation rights, privacy rights, verification status, account indicators, or any Service-related benefit without Cuddle’s prior written consent, except where law requires otherwise.

Cuddle may assign, transfer, delegate, or sublicense these Terms, accounts, records, rights, obligations, licenses, operations, provider relationships, and Service-related assets in connection with a merger, acquisition, financing, restructuring, sale of assets, affiliate transfer, provider transition, change of control, bankruptcy, or similar transaction, subject to applicable law and the Privacy Policy.

Any attempted assignment or transfer that violates this Section is void to the extent permitted by law.

17.8 Severability, Waiver, Interpretation, and Headings

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect, except where Section 15 provides a different result for arbitration or class-action terms.

Cuddle’s failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and signed by an authorized Cuddle representative to be effective, unless law requires otherwise.

Headings are for convenience only and do not limit the meaning of these Terms. “Including” means “including without limitation.” Examples are illustrative and not exhaustive.

17.9 Force Majeure and Independent Relationship

To the fullest extent permitted by law, Cuddle is not responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, public-health emergencies, war, terrorism, civil unrest, labor disputes, government action, sanctions, legal changes, court orders, infrastructure failures, telecommunications failures, cybersecurity incidents, provider outages, payment-provider issues, card-network issues, bank issues, or other third-party failures.

Cuddle may reasonably limit, delay, suspend, or modify affected functionality during such an event. This provision does not excuse any non-waivable duty or remedy required by law.

These Terms do not create a partnership, joint venture, employment, agency, franchise, trust, fiduciary, attorney-client, therapist-client, medical, financial-advisory, payment-services, money-transmission, banking, lending, investment, brokerage, securities, escrow, marketplace, emergency-response, personal-security, or other special relationship between you and Cuddle.

Except for persons expressly identified as third-party beneficiaries, no nonparty may enforce these Terms.

17.10 Entire Agreement and Survival

These Terms, together with applicable Additional Terms, the Cuddle Access & Pricing page, checkout disclosures, purchase-specific terms, product disclosures, state-specific notices, and legally required notices, form the agreement between you and Cuddle regarding the Service and supersede prior or contemporaneous understandings concerning the same subject matter, except for a separate written agreement expressly stating that it controls.

An oral statement, informal message, support response, social-media post, advertisement, or user communication does not modify these Terms or create a waiver unless included in an authorized published or written agreement.

Provisions that by their nature should survive will survive account restriction, suspension, deletion, or termination; expiration, restriction, or loss of one-month or three-month Paid Feature access; completion, reversal, refund, statutory cancellation, or chargeback of a one-time purchase; termination of these Terms; and the end of your relationship with Cuddle.

Surviving provisions may include purchases, payment authorization, refunds, statutory cancellations, billing errors, unauthorized transactions, chargebacks, taxes, records, prohibited conduct, User Content, licenses, privacy, intellectual property, enforcement, disclaimers, liability limits, indemnification, dispute resolution, governing law, assignment, severability, legal notices, and non-waivable rights.

This Section is supplemented by the Privacy Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, checkout disclosures, purchase-specific terms, product disclosures, and applicable law.

More specific terms and applicable law control the subjects they address.