Cuddle Terms of Service

Effective Date: May 8, 2026

1. Introduction and Acceptance of Terms

1.1 Welcome to Cuddle

Welcome to Cuddle.

These Terms of Service (“Terms”), together with Cuddle’s policies, notices, pricing information, checkout terms, product disclosures, offer-specific terms, purchase-specific terms, and other applicable terms, form a legally binding agreement between you and Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

Third Hub US, Inc. is the contracting party for the Service. For direct purchases completed through Cuddle’s authorized checkout, Third Hub US, Inc., d/b/a Cuddle is the contracting seller unless a legally required purchase-specific disclosure states otherwise.

Cuddle is an 18+ online dating and social connection service for eligible U.S. adults. The Service provides profiles, discovery, Likes, matching, messaging, account tools, safety tools, Free Access, and optional Premium functionality.

These Terms apply whenever you use the Service, manage an account, communicate with another user, submit content, complete checkout, make a purchase, use a Paid Feature, receive promotional or complimentary access, submit a request, or otherwise interact with Cuddle.

1.2 What These Terms Cover and United States Availability

The “Service” means Cuddle’s websites, browser interfaces, accounts, profiles, discovery, Likes, matching, messaging, reporting, blocking, safety tools, moderation, account review, support, Free Access, Paid Features, promotions, checkout, billing, refunds, statutory cancellations, payment-dispute support, and related services.

“United States” means the fifty states and the District of Columbia unless Cuddle states otherwise. U.S. territories and other locations are excluded unless Cuddle makes the Service available there.

The Service is offered only to eligible adults located in the United States. You may not create an account, use the Service, complete checkout, make a purchase, or use a Paid Feature outside the supported area, except for lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

Features, prices, payment methods, notices, and support methods may vary where law permits or requires. Cuddle may restrict access for legal, safety, privacy, security, sanctions, fraud-prevention, payment-risk, technical, operational, or compliance reasons.

1.3 Your Agreement to These Terms

By creating an account, selecting an acceptance control, using the Service, purchasing or using a Paid Feature, accepting an offer, submitting content, communicating with another user, submitting a report or request, or otherwise interacting with Cuddle, you agree to these Terms and applicable Additional Terms.

If you do not agree, you must not create an account, use the Service, complete checkout, make a purchase, use a Paid Feature, accept an offer, or otherwise interact with Cuddle.

Your acceptance and related activity may be evidenced by electronic, clickwrap, account, checkout, payment-authorization, consent, notice, secure-review-flow, or other electronic records where permitted by law.

Where permitted by law, you consent to receive agreements, disclosures, receipts, purchase confirmations, and account notices electronically. Cuddle will use any separate consent or delivery method required by law.

1.4 Eligibility Summary

You may use Cuddle only if you are at least eighteen (18) years old, legally able to enter into a binding agreement with Cuddle, physically located in the United States while using the Service, and permitted to use it under applicable law and obligations.

Minors may not create accounts, use the Service, purchase or use Paid Features, appear in content, communicate with users, submit content or requests, or otherwise interact with Cuddle.

Detailed eligibility, location, account-security, review, safety, and payment requirements appear in Sections 2 and 4 and applicable Additional Terms.

1.5 Other Policies and Additional Terms Also Apply

These Terms work together with Cuddle’s Privacy Policy; Purchase, Billing, Cancellation & Refund Terms; Paid Features Terms; Prohibited Services, Payments & Commerce Policy; Community Guidelines; Safety Tips / Dating Safety Notice; Criminal Background Screening Disclosure; State-Specific Terms & Cancellation Notices; Cookie / Tracking Policy; Copyright / IP Complaints Policy; Contact / Legal Notices; Cuddle Access & Pricing page; checkout disclosures; offer-specific terms; purchase-specific terms; product disclosures; and other applicable notices.

We refer to these as the “Additional Terms.” More specific terms control their subjects.

The Privacy Policy controls personal-information processing. The Purchase Terms control checkout, purchases, billing, refunds, statutory cancellations, chargebacks, and payment disputes. The Paid Features Terms control feature functionality, access, limits, and expiration. The Prohibited Services, Payments & Commerce Policy controls prohibited services, payments, commerce, monetization, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value. State-Specific Terms and applicable law control non-waivable rights.

1.6 Free Access, Premium, Promotions, and Prohibited Uses

The Service may include Free Access, purchased Premium, promotions, discounts, complimentary access, product tests, limited-time offers, or other controlled access. Exact functionality, limits, prices, applicable taxes, access periods, billing-descriptor information, refund and statutory-cancellation information, activation details, and expiration details may be shown on the pricing page, at checkout, in the Service, in receipts, or in applicable disclosures.

Free Access includes, where supported, reviewing Incoming Likes, viewing the members who sent them, sending a Like Back, forming Matches, and messaging matched members without a plan-based message-count limit.

Premium permits an eligible member to send a First Like to a member who has not already sent an Incoming Like, subject to applicable limits.

Purchased Premium is currently thirty (30)-day, fixed-term, non-renewing access through Cuddle’s authorized direct checkout. The full amount displayed before authorization is charged once. Continued purchased Premium access requires a new checkout and separate payment authorization.

Cuddle may use authorized payment processors to support checkout. They are not the contracting seller unless a legally required purchase-specific disclosure states otherwise.

Unless Cuddle clearly states otherwise and you separately authorize a purchase, no-charge access does not become paid access, authorize a future charge, or automatically renew.

Payments through Cuddle’s authorized checkout are payments to Cuddle only for Cuddle-operated digital functionality, not payments to or for another user.

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, automatic trial-to-paid conversion, or external purchase channels.

Cuddle is not an adult-content, sexual-services, escort, compensated-dating, sugar-dating, user-payment, payment-facilitation, marketplace, stored-value, wallet, cryptocurrency, money-transmission, or financial-services provider. The Prohibited Services, Payments & Commerce Policy provides the detailed restrictions.

2. Eligibility and 18+ Requirement

2.1 Adults Only and Legal Capacity

Cuddle is an adults-only Service.

You may create or maintain an account, use the Service, complete checkout, purchase or use Premium, or otherwise interact with Cuddle only if you:

• are at least eighteen (18) years old;
• have the legal capacity to enter into a binding agreement with Third Hub US, Inc., d/b/a Cuddle;
• are physically located in the United States while using the Service, except for the limited communications described in Section 2.5;
• are permitted to use the Service under applicable law and obligations;
• are not prohibited from using Cuddle by a court order, supervision condition, contract, sanctions restriction, bank rule, card-network rule, payment-provider rule, or other applicable restriction;
• provide accurate, current, complete, and non-misleading information where required; and
• comply with these Terms and the Additional Terms.

If you do not satisfy these requirements, you must not create or maintain an account, use the Service, complete checkout, or purchase or use Premium.

2.2 Minor Safety

Minors may not create accounts, use the Service, appear in profile content, communicate with users, purchase or use Paid Features, or otherwise interact with Cuddle.

You may not create an account for a minor; permit a minor to use your account; misrepresent a minor as an adult; help a minor evade an age requirement; or use Cuddle to contact, solicit, target, identify, groom, exploit, endanger, threaten, expose, blackmail, extort, dox, traffic, or otherwise interact with a minor unlawfully or inappropriately.

You may not create, request, possess, upload, send, display, distribute, or promote content that sexualizes, exploits, abuses, endangers, targets, or depicts minors unlawfully or inappropriately.

If Cuddle reasonably believes an account is used by or for a minor, permits a minor to access the Service, depicts or targets a minor, or creates a risk to minors, Cuddle may refuse registration, restrict access, preserve or remove content, suspend or terminate accounts, block re-registration, notify appropriate parties, cooperate with lawful authorities, and take other permitted action.

Report suspected minor use or danger through available reporting tools or to:

safety@cuddle-global.com

If there is immediate danger, contact local emergency services.

2.3 Personal, Individual, and Non-Commercial Use

The Service is for your personal, individual, non-commercial use for lawful dating, conversation, discovery, introductions, and social connection with eligible adults, unless Cuddle authorizes another use in writing.

Your account is personal to you. Unless Cuddle permits otherwise, you may not:

• create or operate an account for another person or entity;
• sell, rent, share, transfer, trade, or license an account; or
• use Cuddle for recruitment, advertising, solicitation, lead generation, commercial data collection, user or creator monetization, marketplace activity, payment facilitation, or another commercial purpose.

Eligibility for Free Access and Premium is governed by the same Service rules for eligible users.

Cuddle does not use sex, gender identity, sexual orientation, or the gender or genders a user wants to meet to determine whether Premium is required for a Like. The Like-related access rules appear in Sections 3 and 8.

2.4 Safety-Related Eligibility

To the fullest extent permitted by law, by creating an account or using the Service, you represent that you:

• are not required to register as a sex offender with a registry applicable to you;
• are not prohibited by law, court order, supervision condition, or an applicable authority from using an online dating, communication, or social connection service;
• will not create a material safety risk to any user, minor, third party, or Cuddle; and
• will not use Cuddle for unlawful, unsafe, abusive, exploitative, fraudulent, commercial, payment-related, or otherwise prohibited conduct.

You may not use the Service for harassment, stalking, violence, threats, exploitation, trafficking, sexual misconduct, child exploitation, fraud, scams, blackmail, extortion, sextortion, doxxing, impersonation, account takeover, payment abuse, prohibited services, prohibited payments, user-to-user transfers of value, or other unlawful or unsafe conduct.

These requirements do not mean Cuddle reviews every user or guarantees identity, background, intentions, safety, or future conduct.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all users. Any review, account indicator, fraud-prevention, payment-risk, moderation, or safety tool may be limited, delayed, incomplete, inaccurate, unavailable, or circumvented.

See the Criminal Background Screening Disclosure and Safety Tips / Dating Safety Notice for additional information.

2.5 United States Availability, Restricted Locations, and Sanctions

Cuddle currently offers the Service only in the fifty states and the District of Columbia, unless Cuddle states otherwise. U.S. territories and other locations are excluded.

You must be physically located in the supported area when you create an account, use the Service, communicate with users, complete checkout, purchase or use Premium, or use Service functionality.

This does not prevent lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

You may not use a VPN, proxy, anonymizer, false location, altered device setting, third-party account, inaccurate billing information, alternate identity, or another method to appear eligible when you are not.

You may not use the Service if doing so would violate applicable export-control, sanctions, anti-money-laundering, anti-terrorism, court-order, payment, card-network, bank, or other legal or contractual restrictions.

You represent that you are not a blocked or restricted person and are not using Cuddle for a prohibited person, transaction, location, or activity.

2.6 Eligibility and Review Checks

Cuddle may request or review information reasonably necessary to confirm age, account ownership, location, payment authority, billing information, eligibility, request validity, safety, fraud or payment risk, account integrity, compliance, recovery, moderation, or enforcement.

A review may include:

• email confirmation;
• phone-number verification by SMS;
• date-of-birth-based 18+ eligibility confirmation;
• account, device, browser, IP-address, approximate-location, transaction, billing, payment-method, or risk-signal review;
• support-based account-ownership review;
• identity-document or government ID review; and
• photo or selfie review.

Email confirmation establishes control of the submitted email address. Phone-number verification by SMS establishes access to the submitted phone number. Date-of-birth entry supports 18+ eligibility confirmation but does not, by itself, confirm account ownership or identity.

Cuddle may require identity-document review, government ID review, or photo or selfie review where reasonably necessary for eligibility, safety, fraud prevention, payment-risk management, account integrity, compliance, recovery, moderation, or enforcement.

Cuddle may limit features, delay or decline checkout, request information, require another review, or keep an account under review while information is pending or unresolved.

Use only the authenticated review flow made available through the Service.

Do not send identity-document images, government identification, passwords, authentication codes, full payment card details, bank credentials, private keys, wallet credentials, medical records, information about minors, or other highly sensitive information through ordinary email, messages, profile fields, reports, appeals, support messages, or mail.

Not every user is subject to every review.

A completed identity-document review, government ID review, or photo or selfie review is not a criminal background check, sex-offender-registry check, relationship-status check, intention check, or safety clearance. It does not guarantee identity, age, location, background, truthfulness, safety, compatibility, payment authority, account ownership, or future conduct.

2.7 Consequences of Ineligibility, Records, and Non-Waivable Rights

If Cuddle reasonably believes you are ineligible, under eighteen, outside the supported area, using false or misleading information, evading a review, using an unauthorized payment method, creating a safety, fraud, sanctions, or payment-risk concern, or otherwise violating this Section, Cuddle may:

• refuse account creation;
• restrict features or access;
• delay or decline transactions;
• block payment methods;
• require additional review;
• preserve, restrict, or remove content;
• suspend or terminate accounts;
• link related accounts or block re-registration;
• report matters or cooperate with lawful authorities where appropriate; and
• take other action permitted by law.

You may not use alternate accounts, identities, devices, payment methods, VPNs, proxies, false locations, third-party accounts, or other workarounds to evade an age, eligibility, location, review, safety, payment-risk, moderation, or enforcement restriction.

Cuddle may retain eligibility, account, review, device, location, fraud-prevention, payment-risk, support, safety, moderation, and enforcement records as described in the Privacy Policy and permitted by law.

Purchase, refund, statutory-cancellation, chargeback, billing-error, unauthorized-transaction, payment-dispute, privacy, reporting, appeal, and other non-waivable rights remain governed by applicable law and the relevant Additional Terms.

Nothing in this Section limits a right that cannot lawfully be waived.

3. The Cuddle Service and Access Model

3.1 Overview of the Service

Cuddle is an 18+ online dating and social connection service for eligible adults located in the United States. The Service allows eligible members to create profiles, discover other members, express interest through Likes, form Matches, communicate with matched members, manage settings, and use reporting, blocking, account-security, and safety tools.

Cuddle currently provides Free Access and optional Premium. Cuddle may also offer promotions, discounts, complimentary access, product tests, limited-time offers, or other controlled access under applicable disclosures.

The current access model distinguishes among an Incoming Like, a Like Back, and a First Like. Free Access includes reviewing Incoming Likes, viewing the profiles of members who sent them, sending Likes Back, forming Matches, and messaging matched members. Premium permits eligible members to send First Likes, subject to Section 8.

3.2 Core Service Features

The Service currently includes, subject to account status and applicable limits:

• account and profile creation;
• profile photos, prompts, interests, preferences, and other profile information;
• profile discovery and viewing;
• Incoming Likes and a “Likes You” view;
• Like Back and First Like functionality;
• Matches and messaging between matched members;
• reporting, blocking, unmatching, moderation, and safety tools;
• account, privacy, security, and communication settings;
• Free Access and Premium;
• checkout, receipts, billing support, and purchase records; and
• support, privacy, safety, security, appeal, and legal-request processes.

Service interfaces may use different labels, layouts, icons, or navigation for substantially similar functionality. References in these Terms to a feature include substantially similar or successor functionality unless a more specific disclosure states otherwise.

Feature availability remains subject to eligibility, account status, blocks, safety controls, moderation, technical capacity, fraud prevention, payment risk, legal requirements, and the Additional Terms.

3.3 Incoming Likes and Likes You

An “Incoming Like” means a Like another member has already sent to you.

Free Access currently allows an eligible member to review Incoming Likes, view the profiles of members who sent them, and decide whether to pass or send a Like Back. Cuddle may present this functionality through a “Likes You” view or another substantially similar interface.

Cuddle does not require Premium solely to identify or view an eligible member who sent you an Incoming Like or solely to send that member a Like Back.

Cuddle may use account records, Like records, blocks, account restrictions, safety controls, moderation records, and technical information reasonably necessary to determine whether an Incoming Like exists and remains available.

An Incoming Like does not guarantee that the sending member remains active, eligible, available, interested, truthful, safe, or able to Match or communicate. It may become unavailable because of account deletion, blocking, unmatching, moderation, safety action, technical limitations, or other lawful Service changes.

3.4 Like Back and First Likes

A “Like Back” means a Like you send to a member who has already sent you an Incoming Like.

A “First Like” means a Like you initiate toward a member who has not already sent you an Incoming Like.

A Like Back is available through Free Access, subject to account status and applicable restrictions. A First Like requires active Premium or another form of First-Like access authorized by Cuddle.

If you attempt to send a First Like without the required access, Cuddle may display a Premium paywall, access notice, or limit notice. Premium currently provides account-level First-Like functionality and is subject to the price, access period, daily allowance, activation, expiration, checkout, and purchase terms described in Section 8 and applicable disclosures.

Premium is not payment for access to a particular person. It does not purchase, reserve, unlock, prioritize, compensate, or obtain any member or require another member to view your profile, Like you back, Match, message, meet, or take any other action.

A Like may fail, be delayed, be reversed, or not create a Match because of technical issues, blocks, account status, safety controls, moderation, eligibility, feature limits, or the other member’s actions.

3.5 Matches and Messaging

A “Match” means the Service indicates that two members have mutually Liked each other.

When a Match is available, the matched members may use “Matched-Member Messaging.” Matched-Member Messaging is included in Free Access without a plan-based message-count limit.

“No plan-based message-count limit” does not mean messaging is unrestricted. Messaging remains subject to account status, blocks, unmatches, anti-spam controls, rate limits, technical capacity, safety rules, moderation, fraud-prevention controls, legal requirements, and other applicable terms.

A message may be delayed, filtered, blocked, removed, unavailable, or not delivered. Cuddle does not guarantee that a message is seen, read, understood, retained, or answered. In-Service messaging should not be treated as a guaranteed secure channel for highly sensitive information.

Premium expiration does not, by itself, remove an existing Match or prevent eligible messaging with an existing matched member. A member may stop replying, unmatch, block, report, or end contact at any time, subject to applicable rules.

3.6 Uniform Access Rules and No Gender-Based Paywall

Cuddle applies the same Like-related access rule to eligible members.

Cuddle does not use a member’s sex, gender identity, sexual orientation, or the gender or genders the member wants to meet to determine whether Premium is required for a Like.

Whether Premium is required depends on whether the other member has already sent you an Incoming Like and whether your account has active Premium or another authorized form of First-Like access.

If the other member has already Liked you, your Like Back is available through Free Access. If the other member has not already Liked you, sending the First Like requires Premium or other authorized First-Like access.

Differences in how members use Cuddle do not change this rule. This Section does not require Cuddle to display every profile to every member or disregard lawful preferences, eligibility rules, blocks, safety controls, moderation, account restrictions, or technical limits.

3.7 Feature Availability, Testing, Limits, and Changes

Cuddle may operate, test, update, add, remove, rename, redesign, limit, delay, suspend, or discontinue Service features where permitted by law.

Availability may vary based on account status, eligibility, state, supported area, device, browser, version, product configuration, testing group, technical capacity, safety controls, moderation, fraud prevention, payment risk, legal requirements, and operational needs.

Cuddle may use reasonable daily limits, rate limits, anti-spam controls, account limits, security controls, and abuse-prevention measures. Exact Premium prices, First-Like allowances, reset schedules, access periods, activation details, expiration details, and purchase terms are governed by Section 8, the Cuddle Access & Pricing page, the Paid Features Terms, checkout disclosures, receipts, and applicable product or purchase-specific terms.

A test, preview, promotion, complimentary feature, or limited-access feature does not guarantee future access, continued availability, or the same treatment for another account.

Changes apply prospectively unless a completed purchase, applicable disclosure, or non-waivable law requires otherwise.

3.8 No Outcome Guarantees and Services Cuddle Does Not Provide

Cuddle provides tools for online discovery and communication. Cuddle does not guarantee profile views, Incoming Likes, Likes Back, First Likes, Matches, messages, replies, conversations, meetings, dates, relationships, compatibility, identity, truthfulness, availability, safety, or any particular outcome.

A profile, Like, Match, message, account indicator, review, safety tool, support response, or Paid Feature is not a guarantee or endorsement of another member.

Cuddle is not an emergency service, professional matchmaking service, background-check service for every user, adult-content platform, sexual-services platform, escort service, compensated-dating service, user-payment service, payment facilitator, marketplace, stored-value or wallet provider, cryptocurrency service, money transmitter, or financial-services provider.

Cuddle does not provide or guarantee off-Service communications, meetings, travel, lodging, transportation, companionship, professional advice, emergency response, or recovery of money or value sent outside Cuddle’s authorized checkout.

You remain responsible for your decisions, communications, boundaries, information sharing, off-Service activity, and interactions with other members.

4. Accounts, Security, and Verification

4.1 Account Registration and Accurate Information

To use certain Cuddle features, you must create an account and complete the registration and onboarding steps made available in the Service. These steps may include providing an email address and password, completing bot-prevention controls, confirming an email code, completing required profile fields, providing a profile photo, and verifying a phone number by SMS.

You must provide accurate, current, complete, and non-misleading information when you create or manage an account, complete a profile, use checkout, respond to a review, submit a report or appeal, exercise a privacy right, request support or billing assistance, request a refund, submit a statutory-cancellation request, or otherwise interact with Cuddle.

You must keep your account, contact, profile, location, state-of-residence, billing, payment-related, and other material information reasonably current.

If Cuddle permits a display name, username, handle, initials, alias, or other profile identifier, you may use it only if it is not deceptive, impersonating, fraudulent, materially misleading, unlawful, abusive, hateful, exploitative, sexually explicit, commercial, payment-related, or inconsistent with these Terms or the Additional Terms.

You may not misrepresent your age, identity, account ownership, location, residency, eligibility, payment authority, billing information, relationship or marital status, availability, intentions, background, review status, safety status, or authority to use the Service.

Some account fields may not be directly editable. If you believe a material field, including your date of birth or another eligibility-related field, is inaccurate, contact support@cuddle-global.com or, for a privacy-rights request, privacy@cuddle-global.com. Cuddle may require reasonable confirmation before changing the field, and a correction may affect eligibility, profile display, access, or prior records.

Account creation, email confirmation, phone-number verification, profile completion, or acceptance of these Terms does not mean that Cuddle has screened, approved, endorsed, guaranteed, or cleared you or the information you provide.

4.2 One Account Per Person; No Account Transfers

Unless Cuddle authorizes otherwise in writing, you may maintain only one Cuddle account at a time. Your account is personal to you.

You may not sell, assign, transfer, license, share, rent, lease, broker, trade, sublicense, lend, pledge, or otherwise make your account available to another person or entity.

You may not permit another person to use your account, and you may not use another person’s account, except through a Cuddle-authorized accessibility, recovery, estate, authorized-agent, or legally required process.

You may not create, acquire, maintain, use, or control accounts for resale, account farming, credential sharing, scraping, commercial solicitation, fraud, abuse, duplicate-benefit acquisition, offer abuse, ban evasion, age or location evasion, review evasion, payment-method-block evasion, chargeback evasion, prohibited services, prohibited payments, user-to-user transfers of value, monetization, payment facilitation, marketplace activity, financial services, or another unauthorized purpose.

You may not sell, transfer, trade, broker, or make available a profile, login credential, messaging access, Premium access, review status, account indicator, promotional or complimentary access, or another account-related benefit.

Cuddle may treat accounts, devices, credentials, sessions, payment methods, billing information, contact information, IP addresses, profiles, reports, support records, and other signals as related where reasonably necessary for account security, safety, fraud prevention, payment-risk management, offer administration, enforcement, or Service integrity, consistent with the Privacy Policy and applicable law.

4.3 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials, passwords, authentication codes, linked email accounts, phone numbers, devices, browsers, payment methods, and other access methods associated with your account.

Use a strong and unique password. Protect your email account and phone number, keep contact information current, review account and security notices, and sign out when using a shared, public, borrowed, managed, monitored, or otherwise non-private device or network.

Do not share passwords, login links, email codes, SMS codes, new-device codes, recovery information, payment-method access, device access, identity-document images, government identification, or secure review links or instructions with another person.

A person with access to your device, browser, email, phone number, saved credentials, payment method, or recovery method may be able to access or misuse your account or information. Cuddle’s security and privacy features do not eliminate these risks.

Notify Cuddle promptly at security@cuddle-global.com or support@cuddle-global.com if you know or reasonably suspect that your account or an associated access method has been lost, stolen, compromised, accessed without authorization, or misused.

If Cuddle reasonably believes that an account or access method is compromised or connected to account takeover, fraud, scams, impersonation, payment abuse, prohibited activity, review evasion, or another material risk, Cuddle may revoke sessions, reset credentials, require additional review, restrict checkout or Premium, block payment methods, preserve records, lock, recover, suspend, or terminate the account, or take other reasonable protective measures.

4.4 Third-Party Login and Authentication Services

If Cuddle permits registration, login, authentication, or account recovery through a third-party service, your use of that service may also be governed by the third party’s terms, privacy policy, security practices, authentication rules, and legal obligations.

You remain responsible for securing any third-party account, email address, phone number, device, browser, or authentication method used to access Cuddle.

You may not use an alias, relay address, third-party login, authentication method, device, browser, VPN, proxy, false location, alternate identity, or similar method to create unauthorized duplicate accounts or evade an age, location, eligibility, review, safety, payment-risk, payment-method, moderation, or enforcement restriction.

If you lose access to a third-party account or authentication method, the third party changes or disables functionality, or Cuddle cannot reasonably confirm your control, you may lose access to Cuddle until you complete account recovery or another available review. Cuddle may require an alternative access method.

Except where applicable law provides otherwise, Cuddle is not responsible for acts, omissions, outages, account actions, security practices, or privacy practices of a third-party service that Cuddle does not own or control.

4.5 Account, Eligibility, and Document Review

Cuddle may request or review information reasonably necessary to confirm age, account ownership, eligibility, supported-area location, state of residence, payment authority, billing information, request validity, safety, fraud risk, payment risk, account integrity, legal or privacy compliance, account recovery, moderation, or enforcement.

Review methods may include:

• email confirmation;
• phone-number verification by SMS;
• new-device verification;
• date-of-birth-based 18+ eligibility confirmation;
• account-history review;
• device, browser, IP-address, or approximate-location review;
• transaction, billing, or payment-method review;
• support-based account-ownership review;
• identity-document or government ID review; and
• photo or selfie review.

Email confirmation establishes control of the submitted email address. Phone-number verification by SMS establishes access to the submitted phone number. Date-of-birth entry supports 18+ eligibility confirmation but does not, by itself, confirm account ownership or identity.

Cuddle may require identity-document review, government ID review, or photo or selfie review where reasonably necessary for eligibility, safety, fraud prevention, payment-risk management, account integrity, compliance, recovery, moderation, or enforcement.

Information processed for an identity-document review, government ID review, or photo or selfie review is handled as described in the Privacy Policy and any applicable review notice.

While a review is pending, incomplete, declined, expired, or otherwise unresolved, Cuddle may limit account access, restrict features, delay or decline checkout, require another review, request additional information, or keep the account under review.

Use only the secure review flow made available in the Service.

Do not send identity-document images, government identification, passwords, authentication codes, full payment card details, bank credentials, private keys, wallet credentials, medical records, information about minors, or other highly sensitive information through ordinary email, messages, profile fields, reports, appeals, support messages, or mail.

Not every user is subject to every review.

Identity-document review, government ID review, or photo or selfie review is not a criminal background check, sex-offender-registry check, relationship-status check, marital-status check, intention check, or safety clearance.

A completed review does not guarantee identity, age, location, background, truthfulness, safety, compatibility, eligibility, payment authority, account ownership, or future conduct.

If you do not provide reasonably requested information, provide false or unverifiable information, or Cuddle cannot reasonably confirm eligibility, account ownership, location, payment authority, request validity, or compliance, Cuddle may refuse account creation, limit or delay features, require another review, delay or decline a purchase, block a payment method, restrict access, suspend or terminate the account, preserve relevant records, or take another action permitted by law.

4.6 Responsibility for Account Activity

You are responsible for activity conducted through your account, including profile changes, Likes, Matches, messages, content submissions, checkout actions, thirty-day Premium purchases, payment authorizations, settings changes, reports, support requests, review steps, privacy requests, appeals, legal notices, refund requests, statutory-cancellation requests, chargeback communications, payment-dispute communications, and use of promotional or complimentary access.

To the fullest extent permitted by law, Cuddle may treat activity authenticated through your account or access methods as authorized by you. This does not limit a non-waivable right concerning unauthorized access, unauthorized transactions, billing errors, fraud, privacy, data security, refunds, statutory cancellation, chargebacks, payment disputes, or consumer protection.

You must keep account contact information reasonably current and review account, security, safety, purchase, billing, Premium-expiration, privacy, support, review, and policy communications.

No account activity authorizes prohibited services, prohibited payments, user-to-user transfers of value, payment facilitation, marketplace activity, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

4.7 Account Records, Evidence, and Recovery

Consistent with the Privacy Policy and applicable law, Cuddle may create, use, disclose, preserve, and retain account, login, email-confirmation, phone-verification, new-device-verification, authentication, identity-document review, government ID review, photo or selfie review, purchase, checkout, billing, Premium activation and expiration, promotion, refund, statutory-cancellation, chargeback, dispute, privacy, report, moderation, safety, support, security, appeal, legal, and related records.

Cuddle may use these records to operate and secure the Service; authenticate users; provide support; process purchases; confirm Premium activation and expiration; administer offers; address billing matters; prevent fraud; manage payment risk; investigate reports; moderate content; enforce terms; comply with law; support privacy rights; cooperate with lawful recipients; and protect users, minors, Cuddle, payment participants, and the Service.

Electronic, clickwrap, login, review, checkout, transaction, receipt, support, log, consent, privacy-request, fraud-prevention, payment-risk, moderation, and enforcement records may be used as evidence to the fullest extent permitted by law.

Cuddle may provide account-recovery tools, but recovery is not guaranteed. Recovery may require reasonable confirmation of account ownership and may be denied, delayed, or conditioned where ownership cannot be confirmed or recovery would create a safety, privacy, fraud, payment, security, legal, sanctions, or compliance risk.

You may not use recovery to bypass a restriction, suspension, termination, review requirement, location restriction, payment-method block, safety action, moderation action, fraud review, payment-risk review, or re-registration block.

4.8 Account Deletion

You may request account deletion through settings or support methods that Cuddle makes available. A privacy-law deletion request may require additional procedures under the Privacy Policy and applicable law.

Account deletion may disable access and remove or deactivate certain profile information from ordinary Service views. It does not automatically delete all messages, purchase records, identity-document review records, government ID review records, photo or selfie review records, reports, safety records, fraud-prevention records, payment-risk records, support records, legal records, backups, logs, or other information that Cuddle is permitted or required to retain.

Premium is fixed-term and non-renewing. Account deletion is not required to prevent a future renewal charge. Deleting an account does not reverse a completed purchase, invalidate an authorized charge, resolve a billing or payment dispute, or automatically create a refund or statutory-cancellation right.

Deleting an account before Premium expires may make remaining Premium access unavailable. Except where required by law, stated at checkout, provided in applicable purchase terms, or approved by Cuddle, unused access lost because of deletion is not refundable, transferable, replaceable, or extendable.

A deletion request may not affect information already disclosed to another user, information copied outside the Service, or information needed to complete an open request, preserve evidence, resolve a dispute, comply with law, protect users, or enforce applicable terms.

If an account is under review for fraud, abuse, safety risk, payment abuse, chargeback activity, account takeover, privacy requests, security incidents, legal process, or another material risk, relevant information may be preserved as reasonably necessary or permitted for investigation, enforcement, dispute resolution, compliance, safety, security, and protection of the Service.

5. User Content and Content License

5.1 Types of Content

The Service may include content, information, materials, and communications.

“Your Content” means content, information, materials, or communications that you create, upload, submit, send, display, report, generate, publish, transmit, link to, or otherwise make available through or in connection with the Service.

Your Content may include profile information, prompts, bios, display names, usernames, handles, photos, videos if supported, messages, reactions, Likes and related interactions, Matches, links where permitted, reports, screenshots, evidence, support or billing communications, refund or statutory-cancellation communications, safety communications, privacy requests, security reports, legal notices, appeals, rights-related complaints, review submissions where used, Feedback, and other materials you provide.

“Member Content” means content, information, materials, or communications that another user makes available through or in connection with the Service.

“Cuddle Content” means content, software, interfaces, designs, text, graphics, trademarks, logos, icons, badges, indicators, databases, documentation, product descriptions, recommendation, ranking, discovery, moderation, safety, fraud-prevention, payment-risk, checkout, support, and other materials or systems made available by Cuddle or its licensors.

5.2 You Are Responsible for Your Content

You are responsible for Your Content and for the consequences of creating, uploading, submitting, sending, displaying, linking to, reporting, or otherwise making it available.

You represent and warrant that:

• you own Your Content or have all rights, permissions, licenses, consents, releases, and authority necessary to provide it and grant the rights described in these Terms;
• Cuddle’s permitted processing of Your Content will not violate any law, court order, contract, confidentiality, privacy, professional, workplace, family-law, fiduciary, payment, or similar obligation; and
• Your Content will not infringe, misappropriate, or violate another person’s intellectual-property, publicity, privacy, data-protection, consumer-protection, confidentiality, contractual, proprietary, moral, or other right.

To the extent Your Content states or implies facts about you, another person, a relationship, an account, a purchase, a report, or an event, those facts must be accurate, not materially incomplete, and not misleading.

Your Content must comply with these Terms, the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, and applicable law.

Cuddle does not endorse Your Content merely because the Service hosts, transmits, displays, recommends, ranks, reviews, moderates, or does not remove it.

You must update or remove Your Content when circumstances change. Continuing to display information that has become false, materially incomplete, misleading, unauthorized, or unsafe may violate these Terms. Cuddle may request correction, clarification, review, or removal.

5.3 Content Standards

You may not make available content that is unlawful, fraudulent, deceptive, materially misleading, defamatory, harassing, threatening, abusive, hateful, discriminatory, exploitative, invasive, obscene, infringing, unsafe, malicious, or inconsistent with these Terms or the Community Guidelines.

You may not submit or use:

• stolen photos, copied profile content, or unauthorized recordings;
• non-consensual intimate content;
• content that unlawfully or inappropriately sexualizes, exploits, abuses, endangers, identifies, or targets minors;
• deceptive deepfakes or materially deceptive synthetic or AI-generated media;
• malware, phishing content, credential-theft content, malicious links, or instructions for bypassing account, safety, payment, or enforcement controls;
• content that impersonates another person; or
• content that falsely suggests affiliation, sponsorship, endorsement, approval, account status, review status, or safety status.

You may not use content, profiles, messages, photos, videos, prompts, usernames, links, screenshots, image overlays, QR codes, payment handles, wallet addresses, external usernames, coded language, symbols, or redirects to solicit, arrange, promote, facilitate, route, disguise, monetize, or complete prohibited services, prohibited payments, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, user or creator monetization, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, or financial products or services.

More detailed rules appear in the Community Guidelines and Prohibited Services, Payments & Commerce Policy.

5.4 Sensitive and Third-Party Information

Think carefully before providing private, identifying, or sensitive information through the Service. Information sent to another user may be copied, saved, screenshotted, recorded, photographed, forwarded, disclosed, or misused outside Cuddle.

Sensitive information may include a full legal name, home or work address, employer, personal contact information, travel plans, precise location, financial information, payment credentials, passwords, authentication codes, private keys, wallet credentials, identity-document information, government identification information, medical, immigration, legal, family, relationship, sex-life, sexual-orientation, or intimate information, and information about minors.

You may not provide another person’s private, identifying, workplace, financial, intimate, health-related, legal, immigration-related, account-related, payment-related, or otherwise sensitive information without lawful authority and any required consent.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary profiles, messages, reports, appeals, support channels, email, or mail.

When identity-document review, government ID review, or photo or selfie review is required, use only the secure review flow made available in the Service.

Do not use another person’s information to threaten, shame, expose, track, pressure, solicit payment from, discriminate against, or retaliate against that person. Reports should include only information reasonably relevant to the concern.

The Privacy Policy controls how Cuddle processes personal information contained in Your Content.

5.5 Ownership of Your Content

As between you and Cuddle, you retain ownership of Your Content, subject to the rights and licenses granted in these Terms and any rights held by recipients, other users, rights holders, or third parties.

Cuddle does not claim ownership of Your Content merely because you make it available through the Service.

Your ownership does not limit Cuddle’s right to process, preserve, disclose, restrict, or remove Your Content as permitted by these Terms, the Privacy Policy, applicable Additional Terms, or law.

You remain responsible for maintaining the rights necessary for Your Content while it remains available or is otherwise processed under these Terms.

5.6 License to Your Content

By making Your Content available through or in connection with the Service, you grant Cuddle a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, copy, display, perform, transmit, distribute, format, resize, translate, adapt, create technical derivative works from, process, analyze, review, moderate, restrict, remove, preserve, disclose, and otherwise use Your Content for purposes reasonably related to operating Cuddle and as described in these Terms and the Privacy Policy.

This license permits Cuddle and service providers acting for Cuddle to:

• provide, maintain, secure, support, and improve the Service;
• display Your Content to users or recipients as directed by Service functionality, your settings, and your actions;
• transmit messages and other communications;
• operate profile, discovery, recommendation, ranking, visibility, Likes, matching, messaging, reporting, blocking, safety, support, billing, privacy, security, legal-notice, and appeal functions;
• test and troubleshoot features;
• prevent fraud and manage payment risk;
• investigate reports and rights complaints;
• enforce applicable terms, comply with law, and preserve evidence; and
• protect users, minors, rights holders, service providers, payment participants, Cuddle, and the Service.

Cuddle may sublicense these rights only to affiliates, contractors, processors, vendors, and service providers that help perform the permitted purposes. Cuddle may transfer the license to a successor in a lawful business transaction, subject to applicable privacy and legal requirements.

The license begins when Your Content is made available and continues while reasonably necessary to provide the Service, honor your settings, support recipient access, maintain backups and logs, resolve disputes, process reports, prevent fraud, comply with law, enforce terms, protect rights, or establish, exercise, or defend legal claims.

Removing content or deleting an account ends the license for future active display under your direction, except to the extent the content was shared with recipients, incorporated into a feature you requested, retained in backups or records, or otherwise may or must be retained or processed for the purposes above.

5.7 Name, Likeness, and Publicity Rights

To the extent Your Content includes your name, display name, username, handle, profile identifier, image, likeness, voice, biography, profile information, photos, videos, or other personal attributes, the license in Section 5.6 includes the right to use those attributes as reasonably necessary to provide, display, transmit, secure, moderate, support, enforce, and improve the Service.

Cuddle will not use your profile photo, name, likeness, or the substance of your private in-Service direct messages in public-facing advertising or marketing without separate consent.

This restriction does not limit processing or disclosure reasonably necessary to operate the Service, provide functionality you request, investigate abuse, prevent fraud, respond to legal process, enforce applicable terms, or protect users, rights holders, service providers, Cuddle, or the Service.

Nothing in this Section limits rights that cannot lawfully be waived.

5.8 Human, Automated, and Machine-Assisted Processing

Cuddle may use human review, automated review, machine-assisted review, classifiers, filters, recommendation systems, ranking systems, moderation systems, safety systems, fraud-prevention systems, payment-risk systems, and other technical tools to operate, secure, personalize non-price experiences, support, moderate, enforce, test, and improve the Service.

These tools may process Your Content, Member Content, messages, metadata, account information, device information, reports, support communications, review information where used, fraud-prevention signals, payment-risk signals, and related information as described in the Privacy Policy.

They may help provide discovery, recommendation, ranking, visibility, Likes, matching, and communication functionality; detect spam, bots, scams, account takeover, unauthorized payment use, prohibited activity, harassment, impersonation, minor-safety concerns, sexually explicit media, non-consensual content, and other misuse; route reports or support requests; identify when additional review may be needed; and protect Service integrity.

Photo or selfie review materials, identity-document images, and government ID materials are governed by the Privacy Policy and applicable review notices. Cuddle does not use those materials to personalize prices, rank users, match users, advertise, sell or share personal information, or provide financial products or services.

Human, automated, and machine-assisted tools may be incomplete, inaccurate, delayed, unavailable, or limited in scope. Cuddle does not guarantee that any review will detect, remove, preserve, or correctly classify every item or violation.

Cuddle will not use the substance of private in-Service direct messages to train general-purpose AI models for unrelated third-party commercial use.

5.9 Member Content and Cuddle Content

Member Content belongs to the user who provided it or the applicable rights holder. You receive no ownership rights in Member Content.

Except through normal Service functionality or with written authorization from Cuddle and the applicable rights holder, you may not copy, download, export, reproduce, scrape, archive, publish, distribute, sell, resell, license, exploit, disclose, or otherwise process Member Content or another user’s personal information.

You may not use Member Content or personal information for AI training, model tuning, benchmarking, dataset creation, unauthorized image analysis, commercial profiling, advertising, lead generation, recruitment, employment, housing, credit, insurance, eligibility decisions, consumer reporting, private investigation, surveillance, background checks, relationship-status screening, user monetization, adult content, prohibited services, prohibited payments, fraud, scams, impersonation, phishing, harassment, stalking, doxxing, blackmail, extortion, sextortion, or another unlawful or unauthorized purpose.

You use Member Content at your own risk. Cuddle does not endorse, review for accuracy, guarantee, or assume responsibility for Member Content, except where applicable law provides otherwise.

Cuddle Content is owned by Cuddle or its licensors. Your limited right to access and use Cuddle Content is described in Section 10.

5.10 Removal, Deletion, Retention, and Moderation

You may be able to remove certain Your Content using tools Cuddle makes available. Removing content from active display may not remove copies from recipient devices or inboxes, shared conversations, screenshots, downloads, backups, logs, caches, archives, safety records, moderation records, fraud-prevention records, payment-risk records, legal records, privacy records, security records, or other legally permitted retention records.

Deleting your account may not immediately or permanently delete all content or information. Account deletion, purchase cancellation, and data-rights requests are governed by these Terms, the Privacy Policy, Purchase Terms, State-Specific Terms, and applicable law.

If content relates to a report, investigation, dispute, chargeback, payment dispute, legal request, privacy request, safety concern, fraud concern, moderation action, security issue, rights complaint, or suspected violation, Cuddle may preserve relevant content and records where reasonably necessary or permitted by law.

Cuddle does not assume a general obligation to pre-screen or monitor all content. To the fullest extent permitted by law, Cuddle may review, filter, classify, label, blur, redact, demote, restrict, remove, preserve, disclose, block, limit visibility, or refuse to display content where reasonably necessary for safety, moderation, fraud prevention, payment-risk management, privacy or legal compliance, security, rights protection, Service integrity, user protection, or enforcement.

Cuddle does not guarantee that any content will be reviewed, removed, restored, preserved, restricted, or made available.

5.11 Reports, Complaints, and Unauthorized Uses

If you believe content, a profile, username, message, link, payment request, account, or other activity violates these Terms, applicable Additional Terms, your rights, or law, use the reporting tools or official channels described in the Contact / Legal Notices.

Safety reports may be sent to safety@cuddle-global.com; privacy requests to privacy@cuddle-global.com; security reports to security@cuddle-global.com; copyright complaints to copyright@cuddle-global.com; trademark, publicity, impersonation, or other rights complaints to ip@cuddle-global.com; and formal legal notices to legal@cuddle-global.com, subject to applicable notice requirements.

A report should include enough information to locate and understand the issue, such as relevant content, profile or account identifiers, message references, links, screenshots where lawful and safe, dates, approximate times, the nature of the concern, and supporting information.

Cuddle may investigate, preserve records, notify affected persons where appropriate, remove or restrict content, restrict features or accounts, or take other action permitted by applicable terms and law. Submitting a report does not guarantee removal, restoration, disclosure, notification, recovery of money or value, a response, or any particular action.

You may not submit knowingly false, fraudulent, materially misleading, altered, fabricated, malicious, retaliatory, abusive, automated, duplicative, overbroad, or bad-faith reports, complaints, notices, takedown requests, responses, evidence, or appeals.

Reports and complaint channels are not emergency-response channels. Do not risk harm to collect evidence. Contact local emergency services immediately if there is imminent danger or an urgent need for assistance.

5.12 Feedback, No Monetization, and Relationship to Other Terms

If you provide ideas, suggestions, comments, concepts, bug reports, feature requests, product proposals, or other feedback about Cuddle (“Feedback”), you grant Cuddle a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, copy, modify, adapt, publish, display, distribute, implement, commercialize, and otherwise exploit the Feedback for any lawful purpose without compensation, notice, attribution, or restriction.

Feedback is not confidential unless Cuddle agrees otherwise in a written agreement signed by an authorized representative.

Nothing in this Section creates any right to monetize Your Content, Member Content, profile information, messages, reactions, account access, visibility, Premium, reports, or Service activity. Cuddle does not provide creator monetization, user payouts, tips, donations, cash-outs, revenue sharing, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace activity, or financial products or services.

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, Contact / Legal Notices, Purchase Terms, Paid Features Terms, State-Specific Terms, and applicable law.

The Privacy Policy controls personal-information processing. The Community Guidelines control user-facing content standards. The Prohibited Services, Payments & Commerce Policy controls prohibited services, payments, commerce, monetization, and transfers of value. The Copyright / IP Complaints Policy controls rights complaints.

More specific terms and non-waivable law control the subjects they address. Nothing in this Section limits any non-waivable privacy, intellectual-property, publicity, consumer-protection, safety, reporting, appeal, data-security, consent, opt-out, accessibility, anti-discrimination, payment, cancellation, refund, public-injunctive-relief, court-access, or other right under applicable law.

6. User Conduct and Prohibited Uses

6.1 Overview and Incorporated Definitions

You may use Cuddle only for lawful, respectful, personal, non-commercial dating, conversation, discovery, and social connection with eligible adults.

You may not use the Service in a way that violates these Terms, the Additional Terms, checkout or purchase-specific terms, court orders, applicable law, or lawful requirements imposed by payment participants, banks, card networks, or service providers.

“Prohibited Services” and “Prohibited Payments” have the meanings described in the Prohibited Services, Payments & Commerce Policy. That policy also controls prohibited commerce, external payment requests, user-to-user transfers of value, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, and financial products or services.

The examples in this Section are not exhaustive. Cuddle may consider context, pattern, intent, impact, reports, related accounts, and available evidence. A claimed personal, romantic, charitable, emergency, humorous, or off-Service purpose does not make prohibited conduct permissible.

Cuddle may consider off-Service conduct reasonably connected to Cuddle, another user, information obtained through Cuddle, an account or purchase, prohibited services or payments, fraud, harassment, exploitation, safety, payment risk, or circumvention.

6.2 General Conduct Rules

You may not use an account, profile, display name, username, handle, prompt, photo, video, message, reaction, Like, Match, report, appeal, support request, legal notice, Paid Feature, checkout flow, link, QR code, payment handle, wallet address, external platform, coded language, image text, symbol, or off-Service communication to engage in, encourage, assist, advertise, arrange, promote, conceal, disguise, route, process, facilitate, or enable unlawful, unsafe, abusive, deceptive, fraudulent, exploitative, commercial, payment-related, or otherwise prohibited conduct.

You may not:

• assist another person in violating these Terms or the Additional Terms;
• provide tools, accounts, credentials, payment methods, or instructions for a violation;
• permit your account, device, credentials, or payment method to be misused;
• operate or manage another person’s account without authorization;
• interfere with another user’s use of Cuddle;
• misuse reporting, support, review, privacy, billing, cancellation, refund, chargeback, dispute, or appeal processes;
• knowingly submit false, fabricated, altered, malicious, retaliatory, or materially misleading information; or
• create material legal, safety, privacy, security, fraud, payment, sanctions, or compliance risk.

You may not alter, fabricate, duplicate, suppress, replay, or manipulate records relating to Incoming Likes, Likes Back, First Likes, Matches, messages, Premium, access periods, daily First-Like allowances, promotions, eligibility, checkout, purchases, refunds, or account indicators.

6.3 Adult Content, Sexual Services, Escort Services, Compensated Dating, and Sugar Arrangements

Cuddle is not an adult-content platform, pornography service, adult live-chat service, sexual-services platform, escort service, prostitution service, compensated-dating service, sugar-dating service, paid-companionship platform, user- or creator-monetization platform, or marketplace for intimate interaction, dates, meetings, companionship, or access to users.

You may not upload, request, send, exchange, display, distribute, link to, preserve for prohibited use, sell, purchase, monetize, or otherwise make available pornographic or sexually explicit images or videos through or in connection with the Service, whether paid or unpaid, public or private.

Lawful, consensual, non-commercial dating conversation between eligible adults remains subject to the Community Guidelines, consent, safety, privacy, and applicable law.

You may not use Cuddle to offer, request, advertise, arrange, promote, facilitate, buy, sell, exchange, monetize, process, disguise, or route:

• adult-content monetization, paid intimate content, or paid sexual messaging;
• sexual or escort services, prostitution, or commercial sexual services;
• compensated dating, sugar arrangements, sugar dating, or paid companionship;
• paid romantic, intimate, or companionship interaction;
• paid meetings, dates, or travel connected to romantic, sexual, intimate, or companionship activity; or
• payment or value for access to a user, profile, conversation, meeting, date, companionship, intimacy, or sexual content or activity.

You may not condition communication, continued contact, profile access, photos, a meeting, date, travel, companionship, intimacy, or another interaction on money, gifts, purchases, fees, tips, donations, reimbursement, accommodation, employment, investment, or anything else of value.

6.4 User-to-User Payments, External Payment Requests, Marketplace Activity, and Financial Services

Cuddle sells only Cuddle-operated digital Service functionality through its authorized checkout.

Payments through Cuddle’s authorized checkout are payments to Third Hub US, Inc., d/b/a Cuddle for Cuddle-operated digital functionality. They are not payments to or for another user.

You may not use Cuddle to request, send, receive, arrange, advertise, route, disguise, process, facilitate, or complete a payment or transfer of value between users or for a prohibited purpose.

Prohibited activity includes tips, donations, gifts, reimbursements, deposits, fees, payouts, cash-outs, loans, investments, bank or wire transfers, payment-app transfers, prepaid cards, gift cards, stored value, wallets, virtual credits, cryptocurrency, money transmission, escrow, payment facilitation, marketplace payments, or other financial services.

Premium is account-level functionality for sending First Likes. It does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain a particular user, response, Match, message, meeting, date, or relationship.

You may not claim that Premium, an external payment, a fee, or anything of value is required to access, reward, compensate, verify, protect, meet, date, message, or continue communicating with another user.

You may not provide or request payment handles, payment-app usernames, transfer instructions, gift-card instructions, wallet addresses, private keys, seed phrases, QR codes, payment or fundraising links, external checkout pages, marketplace pages, creator pages, or similar payment-related information.

Moving a conversation outside Cuddle does not make prohibited services, payments, commerce, or transfers permissible.

6.5 Fraud, Scams, Impersonation, and Account or Payment Abuse

You may not use Cuddle for fraud, scams, phishing, malicious software, credential theft, account takeover, payment-method testing, refund abuse, chargeback abuse, promotion abuse, transaction laundering, fake accounts, account farms, bots, spam, false emergencies, romance scams, investment scams, blackmail, extortion, sextortion, or similar conduct.

You may not impersonate another person or misrepresent your age, identity, location, residency, account ownership, payment authority, relationship or marital status, availability, intentions, background, affiliation, professional status, review status, safety status, or authority to use the Service.

You may not falsely state or imply that Cuddle endorsed, approved, cleared, sponsored, guaranteed, or made a safety determination about you or another user.

You may not sell, rent, purchase, borrow, share, transfer, trade, broker, license, or make available an account, credential, payment method, Premium access, promotional access, review status, Like, Match, message, report, or account indicator.

You may not evade or attempt to evade age, eligibility, location, account, payment, safety, moderation, fraud-prevention, payment-risk, review, or enforcement controls.

6.6 Harassment, Abuse, Threats, Exploitation, and Unsafe Conduct

You may not harass, stalk, threaten, intimidate, shame, coerce, pressure, bully, exploit, manipulate, dox, blackmail, extort, sextort, retaliate against, or encourage harm against another person.

You may not promote, threaten, organize, or assist violence, self-harm, sexual assault, trafficking, child exploitation, non-consensual sexual conduct, hate-based conduct, terrorism, dangerous illegal activity, or conduct creating a material safety risk.

You may not request, share, threaten to share, distribute, sell, or use non-consensual intimate content, manipulated intimate media, secret recordings, private messages, screenshots, contact details, location or travel information, identity information, financial information, medical information, or other private information to harm, pressure, shame, expose, track, solicit payment from, or control another person.

You may not repeatedly contact a person after that person has declined, stopped responding, unmatched, blocked you, withdrawn consent, or established a boundary.

A profile view, Incoming Like, Like Back, First Like, Match, message, Premium purchase, prior conversation, shared photo, prior meeting, or earlier consent does not create continuing consent or an obligation to reply, share information, move off Cuddle, meet, travel, provide intimacy, or continue contact.

You may not target, exclude, demean, threaten, or discriminate against another person unlawfully based on a protected characteristic, or promote hateful, dehumanizing, degrading, or violent conduct.

6.7 Minor Safety

Cuddle is for adults only. Minors may not use the Service, appear in User Content, communicate with users, or otherwise interact through Cuddle.

You may not use Cuddle to identify, contact, solicit, target, groom, exploit, endanger, traffic, expose, shame, threaten, blackmail, extort, dox, sexualize, or otherwise interact with a minor unlawfully or inappropriately.

You may not create, request, possess, upload, send, display, distribute, link to, preserve, promote, or otherwise make available content that sexualizes, exploits, abuses, endangers, identifies, targets, depicts, or otherwise involves minors unlawfully or inappropriately.

You may not create an account for a minor, permit a minor to use your account, misrepresent a minor as an adult, use another person’s account to interact with a minor, or help a minor evade an age requirement.

Cuddle may remove or preserve content, restrict or terminate accounts, block re-registration, report suspected child exploitation or minor-safety risks where required or appropriate, and cooperate with lawful authorities.

6.8 Commercial Solicitation, Regulated Goods or Services, and Non-Dating Uses

Unless Cuddle authorizes otherwise in writing, you may not use the Service for advertising, lead generation, commercial solicitation, recruitment, employment screening, housing screening, credit screening, insurance screening, immigration services, legal or medical services, therapy, private investigation, debt collection, fundraising, affiliate or multi-level marketing, paid surveys, contests, gambling, wagering, or another non-dating commercial, professional, or regulated purpose.

You may not use Cuddle to offer, request, arrange, advertise, promote, facilitate, purchase, sell, exchange, ship, finance, broker, or monetize illegal, dangerous, counterfeit, stolen, regulated, or restricted goods or services, including weapons, explosives, controlled substances, recreational drugs, unlawfully offered prescription products, tobacco or nicotine products, alcohol sales, gambling products, surveillance tools, stolen data, counterfeit documents, fake IDs, financial accounts, payment credentials, or other items creating legal, safety, payment, or compliance risk.

You may not use Cuddle as a directory, data broker, consumer-reporting or background-check tool, scraping source, market-research panel, commercial messaging channel, payment lead source, or pipeline for another adult platform, marketplace, financial service, or payment service.

6.9 Privacy, Intellectual Property, Data Misuse, and Member Content

You may not violate another person’s privacy, publicity, data-protection, intellectual-property, contractual, confidentiality, consumer-protection, or other rights.

Except through normal Service functionality or with appropriate authorization, you may not copy, scrape, crawl, index, archive, download, export, compile, sell, resell, license, disclose, publish, distribute, or otherwise use Member Content or personal information.

You may not use Member Content or Service information for artificial-intelligence training, model tuning, benchmarking, dataset creation, unauthorized image analysis, sensitive-trait inference, commercial profiling, advertising, recruitment, employment, housing, credit, insurance, consumer reporting, private investigation, surveillance, background checks, relationship-status screening, or another unauthorized purpose.

You may not remove, obscure, alter, or misuse Cuddle trademarks, logos, copyright notices, badges, account indicators, safety notices, checkout notices, pricing disclosures, or product disclosures, or falsely imply affiliation with Cuddle.

You may not obtain, disclose, trade, or use another person’s identity-document information, government identification information, account credentials, payment information, or private communications without lawful authority.

6.10 Technical Misuse, Automation, Security Interference, and Circumvention

You may not disrupt, damage, reverse engineer, decompile, disassemble, bypass, probe, scan, test, overload, scrape, crawl, attack, or gain unauthorized access to the Service, Cuddle systems, user accounts, payment systems, support systems, moderation systems, fraud-prevention systems, payment-risk systems, secure review flows, or service-provider systems.

You may not use bots, scripts, scrapers, crawlers, emulators, fake devices, account farms, credential stuffing, rate-limit or API abuse, malicious software, phishing, vulnerability exploitation, modified clients, unauthorized browser extensions, or similar methods to manipulate, disrupt, or abuse the Service.

You may not bypass Premium requirements, daily First-Like allowances, access periods, paywalls, visibility limits, geographic or age restrictions, account restrictions, payment-method blocks, review requirements, safety controls, moderation actions, privacy choices, fraud-prevention systems, payment-risk controls, checkout controls, or enforcement decisions.

You may not use alternate accounts, false information, different contact or billing details, payment methods, devices, browsers, VPNs, proxies, anonymizers, purchased or rented accounts, third-party accounts, external platforms, coded language, redirects, or another workaround to evade a restriction.

Security research is permitted only through a process expressly made available by Cuddle and must not compromise user privacy, safety, payment security, accounts, data, or Service integrity.

6.11 Sensitive Information and Secure Review Limits

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle requires identity-document review, government ID review, or photo or selfie review for a specific account, safety, legal, privacy, refund, statutory-cancellation, recovery, dispute, fraud-prevention, payment-risk, moderation, enforcement, billing, chargeback, or payment-dispute process, use only the secure review flow made available in the Service.

Do not use a report, appeal, support request, rights request, or review process to obtain another user’s confidential information, submit unrelated sensitive information, evade a restriction, or continue prohibited conduct.

6.12 Reporting, Cooperation, Enforcement, and Non-Waivable Rights

Report suspected violations through in-Service tools or the official channels listed in the Contact / Legal Notices. Provide truthful, relevant information sufficient to identify the issue, and do not put anyone at risk to collect evidence.

Cuddle may review relevant accounts, content, communications, reports, appeals, support or purchase records, payment signals, and related activity; preserve records; remove or restrict content; limit visibility, discovery, messaging, checkout, Premium, or other functionality; block payment methods; require review; warn users; suspend or terminate accounts; block re-registration; cooperate with payment participants or lawful authorities; and take other permitted action.

A report does not guarantee review, evidence preservation, disclosure, notice, response time, account action, content removal, refund, transaction reversal, recovery of value, or a particular result. Except where law or applicable purchase terms require otherwise, enforcement does not create a refund, credit, extension, transfer, payout, compensation, or restoration right.

This Section is supplemented by the Additional Terms and applicable law. More specific terms control their subjects.

Nothing in this Section limits a non-waivable privacy, payment, cancellation, refund, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, appeal, intellectual-property, public-injunctive-relief, court-access, or other right.

Cuddle’s channels are not emergency-response channels. If there is immediate danger, contact local emergency services.

7. Safety, Reports, and User Interactions

7.1 Overview

Cuddle is an 18+ online dating and social connection service. Online dating, messaging, off-Service communications, travel, and in-person meetings involve real-world risks, including deception, harassment, stalking, fraud, scams, payment requests, privacy violations, sexual misconduct, exploitation, and violence.

Cuddle provides reporting, blocking, unmatching, moderation, account-security, fraud-prevention, payment-risk, review, and safety tools; safety notices; and support channels. These tools support user protection and Service integrity, but cannot eliminate every risk, confirm every statement, monitor every interaction, or prevent every harmful act.

You are responsible for using caution, exercising judgment, protecting your information and access methods, respecting boundaries, and making your own decisions when communicating with, trusting, traveling with, or meeting another user.

7.2 Your Interactions Are Your Responsibility

You are responsible for your interactions with other users, whether they occur on Cuddle, through another platform, by phone, video, text, email, social media, during travel, or in person.

This includes decisions to communicate, share information, move off Cuddle, provide contact information, rely on another user’s statements, travel, or meet.

Cuddle does not supervise or control users’ off-Service conduct or in-person interactions and is not responsible for another user’s conduct except to the extent required by applicable law.

Use care before sharing personal, financial, identifying, workplace, travel, or location information. Other users may copy, save, screenshot, record, forward, disclose, or misuse information outside Cuddle.

Do not send money, gift cards, cryptocurrency, payment credentials, authentication codes, private keys, wallet credentials, or anything else of value to another user. Payments through Cuddle’s authorized checkout are payments to Third Hub US, Inc., d/b/a Cuddle for Cuddle-operated digital functionality only.

7.3 Consent, Boundaries, and Respect

You must respect consent and boundaries.

An Incoming Like, Like Back, First Like, Match, message, profile view, Premium access, prior conversation, shared photo, prior meeting, or previous consent does not create continuing consent or an obligation to reply, continue communicating, share information, move off Cuddle, meet, travel, provide companionship, provide intimacy, make a payment, or take any other action.

Consent may be withdrawn at any time. Respect “no,” silence, delays, changed boundaries, declined requests, unmatching, and blocking.

You may not pressure, guilt, shame, threaten, manipulate, monitor, retaliate against, repeatedly contact, or attempt to bypass a boundary set by another user.

7.4 No Guarantee About Users

Cuddle does not guarantee any user’s identity, age, location, relationship or marital status, intentions, truthfulness, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex-offender status, employment, education, financial condition, immigration status, or personal circumstances.

Do not treat a profile, message, photo, prompt, Like, Match, account indicator, review status, safety feature, recommendation, ranking, discovery result, report outcome, support response, or continued account access as a guarantee, endorsement, clearance, or assurance about another user.

Users may provide false, incomplete, outdated, altered, stolen, or misleading information. Communications may come from persons acting for improper purposes, including scams, fraud, harassment, stalking, impersonation, blackmail, extortion, sextortion, account takeover, payment abuse, financial exploitation, Prohibited Services, Prohibited Payments, or other misconduct.

7.5 Screening, Review, and Safety Tool Limits

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all users.

Unless Cuddle states otherwise for a specific feature, program, state, user category, product disclosure, or legal requirement, Cuddle does not conduct comprehensive background screening, relationship-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on every user.

Cuddle may use limited review processes where reasonably necessary, including report review, moderation review, fraud-prevention review, payment-risk review, public-record review where expressly disclosed, identity-document review, government ID review, and photo or selfie review.

Not every user is subject to every review. Any review, account indicator, report response, moderation action, or safety tool may be limited, delayed, incomplete, unavailable, inaccurate, dependent on available information, or circumvented.

A completed review does not guarantee another user’s identity, age, location, background, intentions, truthfulness, safety, compatibility, availability, or future conduct.

7.6 Reporting, Blocking, Unmatching, and Preserving Information

If you see or experience unsafe, abusive, deceptive, exploitative, payment-related, minor-related, privacy-related, or otherwise prohibited conduct, use the reporting tools made available in the Service or contact:

safety@cuddle-global.com

Cuddle does not require payment to submit a safety report, block a user, or unmatch where those tools are available. You do not need to continue communicating before reporting, blocking, or unmatching.

Reports should be truthful, relevant, and reasonably specific. Helpful information may include the account or profile involved, approximate dates and times, a clear description, and screenshots or other records where lawful and safe.

Do not put yourself or another person at risk to collect evidence or continue communicating merely to gather more information.

Do not send identity-document images, government identification, passwords, authentication codes, full payment card details, bank credentials, private keys, wallet credentials, medical records, information about minors, or other highly sensitive information through ordinary reports, messages, email, appeals, support channels, or mail. Use only the secure review flow made available in the Service.

Cuddle may have limited ability to preserve, authenticate, recover, or review information that has been deleted, altered, moved off Cuddle, stored only on another person’s device, or shared through an external platform.

7.7 Review, Moderation, and Possible Actions

Cuddle may review reports and related accounts, profiles, messages, content, links, screenshots, support communications, purchase activity, device information, fraud-prevention signals, payment-risk signals, moderation history, and other relevant records where reasonably necessary and permitted by law.

Cuddle may remove or restrict content; limit visibility, discovery, messaging, checkout, Premium, or other functionality; block payment methods; require additional review; warn users; preserve records; suspend or terminate accounts; block re-registration; notify affected persons where appropriate; respond to payment disputes; cooperate with payment participants or lawful authorities; and take other action permitted by applicable terms and law.

Submitting a report does not guarantee review, evidence preservation, disclosure, notice, response time, content removal, account action, refund, payment reversal, recovery of value, or a particular result.

Cuddle may limit information about a report, review, reporter, evidence, internal process, or action where disclosure could compromise safety, privacy, security, investigations, fraud prevention, payment-risk management, legal compliance, confidential information, or Service integrity.

7.8 Off-Service and In-Person Safety

If you move a conversation off Cuddle or meet another user, use caution.

Consider keeping early communications on Cuddle, telling a trusted person about your plans, meeting publicly, arranging your own transportation, protecting home and work addresses, and leaving if you feel unsafe.

Cuddle does not supervise, attend, control, endorse, or guarantee off-Service communications, meetings, dates, travel, lodging, transportation, events, private locations, or other offline interactions.

Cuddle may limit external contact details or links through Service features for safety, privacy, anti-spam, or abuse-prevention purposes.

7.9 Emergency and Serious Harm

Cuddle is not an emergency-response service. Cuddle’s reporting, safety, support, billing, privacy, security, legal, and appeal channels may not be monitored in real time.

If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.

If Cuddle reasonably believes that minor safety, exploitation, trafficking, grooming, abuse, self-harm risk, imminent danger, violence, threats, sexual misconduct, non-consensual content, extortion, sextortion, doxxing, stalking, account takeover, payment abuse, or other serious harm may be involved, Cuddle may restrict access, remove or preserve content, preserve records, report matters where required or appropriate, and disclose relevant information to lawful recipients where permitted or required by law.

7.10 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, Purchase Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, product disclosures, and applicable law.

The Privacy Policy controls personal-information processing. The Community Guidelines control user-facing conduct. The Safety Tips provide practical guidance. The Criminal Background Screening Disclosure explains screening and review limits. The Prohibited Services, Payments & Commerce Policy controls Prohibited Services, Prohibited Payments, commerce, monetization, payment facilitation, marketplace activity, financial services, and user-to-user transfers of value.

No report, safety tool, support response, review, moderation or enforcement action, secure review flow, refund or cancellation process, chargeback, payment dispute, or communication with a lawful authority authorizes Prohibited Services, Prohibited Payments, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable privacy, safety, reporting, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, public-injunctive-relief, court-access, or other right under applicable law.

8. Premium, Promotions, Purchases, Billing, and Cancellations

8.1 Overview and Current Access Model

Cuddle provides Free Access and optional Paid Features.

“Paid Features” means Cuddle-operated digital functionality made available through purchase or another authorized form of access. Cuddle’s current purchased Paid Feature is Premium.

“Incoming Like,” “Like Back,” “First Like,” “Match,” and “Matched-Member Messaging” have the meanings described in Section 3.

Free Access currently includes reviewing Incoming Likes, viewing the profiles of members who sent them, sending Likes Back, forming Matches, and messaging matched members without a plan-based message-count limit.

Premium currently permits an eligible member to send First Likes, subject to the daily allowance and other limits described in this Section.

Whether a Like is a free Like Back or a First Like requiring Premium or another authorized form of First-Like access depends on whether the other member has already sent you an Incoming Like. Cuddle does not use sex, gender identity, sexual orientation, or the gender or genders a member wants to meet for that determination.

8.2 Free Access

Free Access currently includes, subject to account status and applicable restrictions:

• browsing and viewing profiles;
• reviewing Incoming Likes;
• viewing the profiles of members who have Liked you;
• sending a Like Back;
• forming a Match when two members mutually Like each other;
• messaging matched members without a plan-based message-count limit;
• basic account and profile settings;
• reporting, blocking, unmatching, account-security, and safety tools; and
• support access.

A Like Back does not require Premium solely because it creates a Match.

Messaging with a matched member does not require Premium solely because the Match resulted from a Like Back or a First Like.

“No plan-based message-count limit” does not mean messaging is unrestricted. Messaging remains subject to matching requirements, account status, blocks, unmatches, anti-spam controls, rate limits, technical capacity, safety rules, moderation, fraud-prevention controls, legal requirements, and other applicable terms.

Free Access does not guarantee profile views, Incoming Likes, Likes Back, Matches, messages, replies, conversations, meetings, dates, relationships, compatibility, visibility, safety, identity, truthfulness, availability, or another result.

8.3 Premium and First-Like Access

Premium is Cuddle-operated digital access that permits an eligible member to send a First Like to a member who has not already sent that member an Incoming Like.

Premium does not control access to Incoming Likes, Like Back functionality, Matches, or Matched-Member Messaging. Those functions remain part of Free Access, subject to account status, safety controls, technical availability, moderation, and applicable terms.

Premium is account-level functionality. A Premium purchase is not payment for access to a specific member and does not purchase, reserve, unlock, prioritize, compensate, verify, protect, or obtain any person.

Premium does not require another member to view your profile, receive or respond to a Like, send a Like Back, Match, message, reply, meet, continue communicating, or take any other action.

Premium is limited, revocable, non-exclusive, personal to the eligible account, and non-transferable. It may not be sold, assigned, shared, rented, traded, sublicensed, transferred to another account, redeemed, or cashed out.

8.4 Incoming Likes, Likes Back, Matches, and Messaging

If another member has already sent you an Incoming Like, Cuddle currently permits you to review that member’s profile and send a Like Back through Free Access, subject to applicable restrictions.

If the other member has not already sent you an Incoming Like, your attempted Like is a First Like. Sending that First Like requires active Premium or another authorized form of First-Like access made available by Cuddle.

Cuddle may use account, Like, Match, feature, block, safety, moderation, and technical records reasonably necessary to determine whether an action is an Incoming Like, Like Back, First Like, or Match.

A Match permits Matched-Member Messaging where supported. Existing Matches and eligible conversations may continue after Premium expires.

Premium expiration does not, by itself, remove a Match, delete a conversation, or prevent eligible Matched-Member Messaging through Free Access.

A Like, Match, message, conversation, profile view, or Paid Feature does not obligate another member to respond, continue communicating, share information, move off the Service, meet, or maintain contact.

8.5 Price, 30-Day Access, Daily First-Like Allowance, Activation, and Expiration

Cuddle currently offers purchased Premium as thirty (30)-day, fixed-term, non-renewing digital access through Cuddle’s authorized direct checkout.

The current standard price is eighty-nine U.S. dollars (US$89) for one thirty-day Premium access period, unless a different price or discount is clearly displayed before payment authorization.

The listed price excludes applicable taxes. Applicable taxes, if any, are calculated and displayed at checkout before payment authorization. Cuddle does not currently charge a separate service fee or processing fee for a Premium purchase.

Premium currently includes a plan-based allowance of ten (10) First Likes per day.

The applicable daily reset schedule and the treatment of failed, blocked, reversed, or technically incomplete attempts will be displayed before purchase and may also be shown in the Service, the receipt, or an applicable product disclosure.

Purchased Premium generally begins when payment is authorized and Premium is activated for the eligible account. Activation may be delayed for payment processing, authentication, fraud or payment-risk review, account review, technical issues, legal compliance, or Service availability.

Premium expires automatically at the expiration date and time displayed at checkout, in the receipt, in the Service, or in another purchase record. At expiration, Premium First-Like access ends and the account returns to eligible Free Access.

Cuddle may change publicly offered prices or packages prospectively. A later change does not alter a completed purchase, increase an already authorized one-time charge, or shorten an active purchased access period.

8.6 Promotions, Discounts, Complimentary Access, and Product Tests

Cuddle may offer promotions, discounts, complimentary access, limited-time offers, product tests, preview access, or other controlled access to Premium or selected Cuddle-operated functionality.

An offer may be limited by account, eligibility, functionality, duration, quantity, state, location, device, payment method, timing, technical availability, safety controls, fraud-prevention controls, payment-risk controls, operational needs, or applicable law.

The applicable offer will disclose its material conditions, which may include eligibility, included functionality, price or discount, access period, quantity or daily limits, activation conditions, expiration conditions, payment-method requirements, account limits, and other restrictions.

A promotion does not create a right to future promotions, future discounts, price matching, extensions, refunds, replacement benefits, credits, or the same offer for another account, user, payment method, device, or access period.

Cuddle may modify, limit, withdraw, or discontinue an offer prospectively, subject to applicable law and any specific terms governing a completed purchase or access already granted.

8.7 Offer-Specific Terms, Eligibility, and Abuse Prevention

Promotional, discounted, complimentary, product-test, preview, limited, or controlled access is subject to the disclosures and terms presented with the applicable offer.

Unless Cuddle clearly states otherwise and you separately authorize a purchase, no-charge access does not convert into a paid purchase, authorize a future charge, or automatically renew.

No-charge or discounted access has no cash value, is non-transferable, and is not redeemable for money or other value.

You may not obtain or attempt to obtain an offer through duplicate or related accounts, false information, account sharing, eligibility misrepresentation, device or payment-method manipulation, automation, circumvention, fraud, abuse, or violation of applicable terms.

Cuddle may deny, limit, suspend, expire, revoke, correct, or reverse an offer where permitted by law for ineligibility, error, duplicate accounts, circumvention, fraud, payment risk, safety concerns, moderation action, or other misuse.

8.8 Checkout, Contracting Seller, Payment Authorization, Receipts, and Billing Descriptor

Before you authorize a direct purchase, checkout will display the material purchase terms. These may include:

• Premium;
• the thirty-day access period;
• First-Like functionality;
• the daily First-Like allowance;
• total price and currency;
• applicable taxes, if any;
• payment-method type;
• activation and expiration information;
• refund and statutory-cancellation information where applicable;
• the intended billing descriptor; and
• other purchase-specific terms.

Third Hub US, Inc., d/b/a Cuddle is the contracting seller for direct purchases completed through Cuddle’s authorized checkout, unless a legally required purchase-specific disclosure states otherwise.

Review checkout before authorizing payment. Do not complete checkout unless the account, product, access period, functionality, price, payment method, billing information, and other displayed terms are correct.

By authorizing payment, you represent that you may lawfully use the selected payment method and authorize a one-time charge for the displayed total.

Cuddle may use authorized payment processors, payment-method providers, banks, card networks, fraud-prevention providers, and payment-risk providers to support checkout and payment processing. Those parties do not become the contracting seller merely by supporting a Cuddle transaction.

Full payment card details must be submitted through processor-hosted or processor-approved fields or flows and are not intended to be received or stored on Cuddle-controlled systems.

For direct Cuddle purchases, the statement descriptor disclosed by Cuddle at checkout and in receipts is intended to be “CUDDLE.” A payment processor, payment-method provider, bank, card issuer, or card network may abbreviate, format, delay, prefix, suffix, or otherwise display the descriptor differently.

Cuddle or its authorized payment processor may provide a receipt, purchase confirmation, email, account record, or in-Service notice showing material purchase and payment information.

8.9 No Subscriptions, No Automatic Renewal, and No External Purchase Channels

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, or external purchase channels.

Each purchased Premium access period is a separate, one-time transaction.

Cuddle does not automatically charge your payment method again when the purchased thirty-day period ends.

Continued purchased Premium access requires a new checkout transaction and separate payment authorization. No cancellation is required to prevent a future renewal charge because purchased Premium does not automatically renew.

In these Terms, “cancellation” may refer to a statutory-cancellation request, refund-related request, purchase-specific cancellation right, account cancellation or deletion request, support request, or another process required by law. It does not mean that Cuddle currently offers an automatically renewing subscription.

A user-provided payment link, QR code, payment handle, wallet address, invoice, external checkout page, social-media instruction, messaging-app instruction, or third-party listing is not an authorized Cuddle purchase channel.

8.10 Refund Policy and Final Sale Rules

Except where required by law, stated at checkout, provided in the Purchase Terms, State-Specific Terms, offer-specific or purchase-specific terms, or approved by Cuddle, completed direct purchases are final, non-refundable, non-transferable, and not redeemable for cash or other value.

If purchased Premium is not activated, or becomes materially unavailable because of a Cuddle-controlled technical error, and Cuddle cannot restore the purchased access within a reasonable period, Cuddle will provide an appropriate refund or access adjustment as required by applicable law and the applicable purchase terms.

A refund is not guaranteed because you:

• did not use all available First Likes or the full access period;
• did not receive an Incoming Like, Like Back, Match, message, reply, conversation, meeting, date, relationship, or desired result;
• changed your mind;
• stopped using Cuddle;
• deleted or closed your account;
• lost access because of account restriction, suspension, termination, ineligibility, safety review, fraud review, payment-risk review, moderation, or violation of applicable terms; or
• expected functionality or a result not promised at checkout or in an applicable product disclosure.

Submitting a refund request does not guarantee a refund, pause or extend Premium, restore access, resolve a chargeback, resolve a payment dispute, delete an account, or create a statutory-cancellation right.

For billing or refund questions involving a Cuddle purchase, contact:

billing@cuddle-global.com

8.11 Statutory Cancellation and State-Specific Rights

Applicable law may provide statutory cancellation, rescission, refund, dating-service, social-referral-service, disability-related, death-related, relocation-related, military-related, hospitalization-related, or other non-waivable rights.

Cuddle will honor applicable non-waivable rights to the extent required by law, the State-Specific Terms & Cancellation Notices, the Purchase Terms, checkout disclosures, or purchase-specific terms.

For a statutory-cancellation request or another cancellation right provided by law, contact:

cancellations@cuddle-global.com

Clearly identify the right you are exercising and include enough information to identify your account, purchase, transaction, purchase date, charge date, amount, receipt or transaction reference, state of residence where relevant, and the CUDDLE descriptor or other descriptor shown on your statement.

Account deletion is not the same as statutory cancellation and does not automatically reverse a purchase, create a refund, or resolve a billing dispute.

8.12 Billing Errors, Unauthorized Transactions, Chargebacks, and Payment Risk

For duplicate-charge concerns, unauthorized-charge concerns, billing errors, chargebacks, payment disputes, or payment-support questions involving a Cuddle purchase, contact:

billing@cuddle-global.com

You may also have rights through your bank, card issuer, payment provider, card network, or applicable law. Good-faith exercise of a non-waivable billing-error, unauthorized-transaction, refund, statutory-cancellation, chargeback, payment-dispute, privacy, safety, reporting, or consumer-protection right is not prohibited.

Knowingly false, fabricated, altered, misleading, abusive, duplicative, retaliatory, or bad-faith claims, disputes, evidence submissions, or support communications are prohibited.

Cuddle and payment participants may approve, decline, delay, authenticate, review, restrict, reverse, refund, or otherwise control a transaction as permitted by law and applicable payment rules.

Cuddle may use fraud-prevention and payment-risk controls before, during, or after checkout and while Premium is active. These controls may address card testing, account takeover, unauthorized payment use, transaction laundering, sanctions, refund or chargeback abuse, billing inconsistencies, unusual device or network activity, Prohibited Services, Prohibited Payments, and other material risk.

Where permitted, Cuddle may request authentication, delay activation, block a payment method, restrict checkout or Premium, preserve records, suspend or terminate an account, respond to a dispute, or cooperate with payment participants or lawful authorities.

8.13 No Cash Value, No User Payments, and Relationship to Other Terms

Premium and other Cuddle-operated access are Service functionality only. They are not money, stored value, wallet balances, virtual credits, gift cards, cryptocurrency, payment instruments, payment facilitation, marketplace activity, or financial products or services.

A Cuddle purchase is payment to Third Hub US, Inc., d/b/a Cuddle for Cuddle-operated digital functionality. It is not payment to or for another user and may not be used to tip, compensate, reimburse, reward, purchase access to, or transfer value to another person.

No Premium access, promotion, checkout, refund, cancellation, chargeback, dispute, or support response authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.

This Section is supplemented by the Purchase, Billing, Cancellation & Refund Terms; Paid Features Terms; Privacy Policy; Prohibited Services, Payments & Commerce Policy; State-Specific Terms & Cancellation Notices; Cuddle Access & Pricing page; checkout disclosures; product disclosures; offer-specific terms; purchase-specific terms; and applicable law.

More specific terms and non-waivable law control the subjects they address.

9. Third-Party Services and Off-Service Interactions

9.1 Overview

Parts of the Service may rely on, link to, or interoperate with services, systems, platforms, tools, technologies, or content that Cuddle does not own or control.

These may support hosting, storage, communications, analytics, customer support, moderation, security, fraud prevention, payment-risk management, payment processing, consent management, privacy requests, tax, accounting, and other operational functions.

A third-party service may be governed by its own terms, privacy policy, security practices, payment rules, dispute processes, and legal obligations.

A link, integration, provider relationship, or external page does not mean that Cuddle owns, controls, endorses, guarantees, supervises, or accepts responsibility for the third party.

9.2 Operational Services and Payment Participants

Cuddle may use service providers, contractors, vendors, and payment participants to help operate, secure, support, maintain, improve, and protect the Service.

These parties may host, store, route, transmit, log, analyze, secure, or process information and Service activity for authorized purposes described in these Terms and the Privacy Policy.

Cuddle may use authorized payment processors and other payment participants to support checkout, authorization, receipts, refunds, chargebacks, payment disputes, fraud prevention, and payment-risk controls.

Third Hub US, Inc., d/b/a Cuddle remains the contracting seller for direct Cuddle purchases unless a legally required purchase-specific disclosure states otherwise. A payment participant does not become the contracting seller merely because it supports or processes a Cuddle transaction.

Full payment card details must be submitted through processor-hosted or processor-approved fields or flows and are not intended to be received or stored on Cuddle-controlled systems.

9.3 Third-Party Terms, Data Practices, and Availability

When you use or interact with a third-party service, that party may collect, use, disclose, retain, or otherwise process information under its own terms and policies.

Review applicable third-party terms and privacy information before using the service or providing information.

Third-party services may be unavailable, delayed, changed, restricted, or discontinued and may impose device, browser, location, payment-method, account, age, or other requirements.

Except where law provides otherwise, Cuddle does not guarantee that a third-party service will remain available, work without error, preserve information, complete a transaction, resolve a dispute, or meet your expectations.

Cuddle may change operational providers where reasonably necessary, subject to applicable law, the Privacy Policy, completed-purchase rights, and non-waivable rights.

9.4 Authorized Direct Checkout and No External Purchase Channels

Purchased Premium is available only through Cuddle’s authorized direct checkout.

An authorized payment processor operating within that checkout supports Cuddle’s transaction flow and is not a separate Cuddle purchase channel.

Cuddle does not currently sell Premium through an app store, browser platform, device platform, third-party marketplace, user-supplied payment link, QR code, payment handle, wallet address, external checkout page, social-media instruction, messaging-app instruction, user-issued invoice, or third-party listing.

Do not treat a user-provided link, invoice, payment handle, wallet address, QR code, profile, message, or external page as an authorized Cuddle purchase method.

If a person, website, application, message, or external page claims to sell, renew, extend, transfer, restore, or provide Cuddle access outside Cuddle’s authorized checkout, do not complete the transaction. Contact:

billing@cuddle-global.com

9.5 Off-Service Communications, Meetings, and Transfers

If you follow an external link, move a conversation off Cuddle, use another messaging or payment application, provide information to another platform, communicate by phone, text, email, or social media, travel, or meet another person, you do so at your own risk.

Cuddle may have limited or no ability to monitor external communications, prevent harm, preserve evidence, investigate reports, remove external content, reverse a transaction, or recover money or value sent outside the Service.

Off-Service communications may be copied, saved, screenshotted, recorded, altered, forwarded, disclosed, or misused.

Use caution before sharing contact details, location, workplace information, travel plans, financial information, identity-document images, government identification, intimate content, passwords, authentication codes, payment information, private keys, wallet credentials, or other sensitive information.

Money, gift cards, cryptocurrency, payment-app transfers, bank transfers, wallet transfers, or other value sent outside Cuddle’s authorized checkout are not Cuddle purchases and do not provide Premium.

9.6 No Circumvention Through Third Parties

You may not use third-party services, external links, QR codes, payment handles, wallet addresses, alternate usernames, coded language, redirects, screenshots, image text, off-Service communications, or another person to evade these Terms or the Additional Terms.

You may not use them to bypass Premium requirements, daily First-Like allowances, access periods, geographic or age restrictions, account restrictions, payment-method blocks, review requirements, safety controls, privacy choices, fraud-prevention systems, payment-risk controls, moderation actions, or enforcement decisions.

You may not use a third-party service to request, offer, arrange, promote, facilitate, monetize, disguise, route, or complete Prohibited Services, Prohibited Payments, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, virtual credits, cryptocurrency, money transmission, payment facilitation, marketplace activity, or financial products or services.

If another user asks you to send money or value, buy gift cards, transfer cryptocurrency, provide credentials or authentication codes, receive or forward funds, or participate in another financial transaction, do not proceed. Use available reporting tools or contact:

safety@cuddle-global.com

9.7 Relationship to Other Terms and Non-Waivable Rights

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, checkout disclosures, product disclosures, and applicable law.

The Privacy Policy controls personal-information processing. The Purchase Terms control direct Cuddle purchases and payment support. The Prohibited Services, Payments & Commerce Policy controls external payment requests, Prohibited Services, Prohibited Payments, commerce, and transfers of value.

No third-party service, external link, provider relationship, payment instruction, or off-Service interaction authorizes prohibited conduct.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, public-injunctive-relief, court-access, or other right under applicable law.

10. Intellectual Property

10.1 Ownership and Scope

The Service contains software, interfaces, designs, text, images, databases, documentation, Legal pages, pricing and checkout materials, support materials, trademarks, trade names, trade dress, and other materials owned by or licensed to Cuddle.

These Terms do not transfer intellectual-property ownership to you. Except for the limited rights expressly granted, Cuddle and its licensors reserve all rights, title, and interest in the Service, Cuddle Content, Cuddle Marks, and related intellectual property.

Your rights in Your Content and other users’ rights in Member Content are addressed in Section 5.

10.2 Limited License to Use the Service

Subject to your compliance with these Terms and the Additional Terms, Cuddle grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Cuddle Content solely for lawful, personal, non-commercial use.

This license does not permit you to sell, rent, assign, sublicense, transfer, reproduce, distribute, mirror, frame, modify, adapt, translate, publish, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Service or Cuddle Content, except through intended Service functionality, with Cuddle’s written permission, or to the extent a non-waivable right under law permits the activity.

The license ends when your right to use the Service ends.

10.3 Cuddle Content, Software, and Systems

“Cuddle Content” includes materials and technology made available by or on behalf of Cuddle, including software, interfaces, designs, text, graphics, databases, documentation, notices, pricing, checkout and support materials, and discovery, recommendation, ranking, Likes, matching, messaging, moderation, safety, security, fraud-prevention, payment-risk, analytics, and access-control systems.

You may not access non-public source code, models, configurations, databases, security controls, fraud-prevention logic, payment-risk logic, moderation logic, access-control logic, or operational information without authorization.

You may not use Cuddle Content or Service data for commercial exploitation, unauthorized artificial-intelligence training, model tuning, benchmarking, dataset creation, unauthorized image analysis, surveillance, advertising, monetization, a competing service, Prohibited Services, Prohibited Payments, payment facilitation, marketplace activity, fraud, impersonation, harassment, or another unlawful or unauthorized purpose.

You may not remove, obscure, or alter copyright, trademark, proprietary-rights, safety, legal, payment, privacy, pricing, checkout, or other notices displayed through the Service.

10.4 Cuddle Marks and No Misleading Affiliation

The Cuddle name, logos, product and feature names, icons, badges, designs, trade dress, domains, and other source identifiers (“Cuddle Marks”) are trademarks, service marks, trade names, or trade dress of Cuddle or its licensors.

Without Cuddle’s written permission, you may not use, register, copy, imitate, modify, display, or incorporate a Cuddle Mark into a domain, username, application name, business name, product, service, advertisement, or social-media identifier, except as permitted by law.

You may not falsely suggest sponsorship, endorsement, affiliation, approval, partnership, agency, authorization, account ownership, or another relationship with Cuddle.

Cuddle Marks may not be used with counterfeit goods, Prohibited Services, Prohibited Payments, scams, fraud, impersonation, exploitation, unsafe conduct, or unlawful activity.

10.5 Restrictions on Copying, Scraping, and Data Extraction

Except through normal Service functionality or with Cuddle’s written permission, you may not copy, export, harvest, scrape, crawl, index, archive, download, republish, distribute, sell, license, disclose, or otherwise exploit profiles, messages, photos, prompts, recommendations, identifiers, Service data, Cuddle Content, or Member Content.

You may not use bots, scripts, crawlers, scrapers, browser extensions, automation, data-mining tools, artificial-intelligence tools, machine-learning tools, or similar methods to access, collect, copy, test, analyze, or use the Service or its data without authorization.

You may not use Service content or data to identify or profile users, infer sensitive information, monitor users, bypass access controls, Premium requirements, or daily First-Like allowances, build a competing service, or conduct surveillance.

Nothing in this Section limits a non-waivable right under law. Permitted activity must remain within that right and must not compromise security, privacy, safety, or another person’s rights.

10.6 Copyright, Trademark, Publicity, and Other Rights Complaints

Rights complaints are governed by the Copyright / IP Complaints Policy and Contact / Legal Notices.

For copyright complaints, contact:

copyright@cuddle-global.com

For trademark, brand, name, logo, trade dress, username, handle, domain, publicity, likeness, impersonation, doxxing, non-consensual intimate content, or other non-copyright rights complaints, contact:

ip@cuddle-global.com

For privacy-law requests, contact privacy@cuddle-global.com.

For eligible enforcement appeals, contact appeals@cuddle-global.com.

For formal legal notices, contact legal@cuddle-global.com.

Not every copyright complaint is handled under the Digital Millennium Copyright Act.

Unless and until Cuddle registers a designated agent with the U.S. Copyright Office and publishes corresponding information and procedures, Cuddle does not represent that any general Cuddle email address is a registered DMCA designated-agent address.

If Cuddle later publishes a specific DMCA process, notices and counter-notifications intended to qualify under that process must follow the published instructions.

Cuddle may request information, preserve records, remove or restrict content, decline or reverse restoration, require review, or restrict, suspend, or terminate accounts as permitted by applicable terms and law.

You may not submit false, fraudulent, misleading, malicious, retaliatory, abusive, or bad-faith complaints, notices, responses, evidence, or appeals.

10.7 Feedback

Feedback is governed by Section 5.12.

10.8 Relationship to Other Terms, No Prohibited Activity, and Non-Waivable Rights

This Section is supplemented by Section 5, the Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints Policy, Contact / Legal Notices, and applicable law.

The Privacy Policy controls personal-information processing.

The Copyright / IP Complaints Policy controls rights complaints, takedowns, responses, counter-notifications where applicable, repeat-rights-violator review, restoration, and related procedures.

No license, complaint, notice, response, takedown, restoration, support response, legal response, or Feedback right authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable copyright, trademark, privacy, publicity, consumer-protection, accessibility, anti-discrimination, reporting, appeal, counter-notification, public-injunctive-relief, court-access, or other right under applicable law.

11. Retention, Deletion, Backups, Search Indexes, and Legal Records

11.1 Overview and Retention Criteria

Cuddle retains personal information for as long as reasonably necessary and proportionate to the purposes described in this Privacy Policy and applicable law.

Retention varies by category and context. Cuddle may consider:

• the nature and sensitivity of the information;
• the purposes for which it was collected or used;
• whether an invitation request, account, transaction, report, appeal, investigation, dispute, legal hold, or enforcement matter remains active;
• safety, security, fraud-prevention, payment-risk, and account-integrity needs;
• legal, tax, accounting, audit, recordkeeping, and contractual requirements; and
• reasonable technical and operational requirements.

Cuddle does not retain every category for the same period.

11.2 Invite Requests, Active Accounts, Messages, and User Content

Cuddle may retain request-an-invite submissions while reasonably necessary to receive and manage nationwide invitation requests, confirm eligibility, administer account capacity and access, communicate invitation status, prevent abuse, honor applicable communication choices, and maintain related records.

While an account is active, Cuddle may retain account, profile, photo, preference, setting, Like, Match, message, User Content, block, unmatch, report, support, and related records to provide, secure, support, moderate, and administer the Service.

Removing content, blocking, unmatching, or deleting a conversation from a Service view may not result in complete deletion. Copies may remain with recipients, on their devices, in screenshots or recordings, or outside Cuddle’s control.

11.3 Account Deletion and Privacy Deletion Requests

You may request account deletion through methods Cuddle makes available and may submit a privacy-law deletion request under Section 13.

Account deletion may disable access and remove or deactivate profile information from ordinary Service views. It does not automatically delete every message, purchase, report, support, safety, security, invite, or other associated record.

Cuddle may retain limited information after deletion where permitted for safety, security, fraud prevention, payment risk, moderation, disputes, compliance, tax, accounting, audit, enforcement, records management, or protection of users and the Service.

Account deletion does not automatically reverse a purchase, create a refund, resolve a chargeback or payment dispute, or remove information another person already received.

Cuddle may limit or deny a deletion request only where permitted by law.

11.4 Purchase, Billing, Refund, and Payment Records

Cuddle may retain records relating to checkout, one-time purchases, payment authorization, receipts, Premium activation and expiration, billing descriptors, refunds, statutory cancellations, access adjustments, disputed charges, chargebacks, taxes, accounting, audits, fraud prevention, and payment risk.

Retention of these records does not create a subscription, recurring billing, automatic renewal, automatic repurchase, or future charge.

11.5 Safety, Security, Fraud, Enforcement, and Review Records

Cuddle may retain safety reports, moderation decisions, appeals, restrictions, enforcement records, device and session signals, security logs, account-takeover records, fraud records, payment-risk records, and related evidence.

Where Cuddle conducts a limited, risk-based identity-document review, government ID review, or photo or selfie review, materials must be submitted through the authenticated review flow made available through the Service.

After the review is completed and related operational, safety, fraud-prevention, dispute, and legal needs are resolved, Cuddle places submitted review images into its operational deletion process. Deletion may be subject to reasonable processing periods, backup cycles, legal holds, applicable law, and operational requirements.

Cuddle may retain a limited review-result record, including the review type, result or status, completion date, internal reference or reason code, account identifier, and whether another review is required. Cuddle does not ordinarily retain a continuing active copy of the submitted image after the deletion process is completed.

11.6 Backups, Logs, Search Indexes, and Service-Provider Systems

Personal information may remain temporarily in backups, logs, archives, recovery or security systems, search indexes, and service-provider systems before deletion, isolation, de-indexing, or expiration.

Cuddle may index records to support discovery, account administration, invitation management, purchases, safety, moderation, fraud prevention, payment-risk management, and enforcement. Deletion from an active database may require corresponding removal from a search index and may not appear in every system immediately.

Service providers may retain information to provide services, follow lawful instructions, protect systems, maintain backup or audit records, prevent fraud, or meet legal obligations.

Cuddle may not be able to delete information controlled by another user, an external platform, a payment participant, a regulator, a court, law enforcement, or another independent third party.

11.7 Legal Holds, Open Matters, and Request Records

Cuddle may preserve information subject to a legal hold, subpoena, court order, regulatory or law-enforcement request, audit, tax or accounting obligation, chargeback, payment dispute, fraud investigation, safety matter, privacy request, security incident, rights complaint, appeal, or legal claim.

Cuddle may retain limited records showing that a request was received, confirmed, completed, limited, denied, appealed, or resolved, where permitted by law.

11.8 De-Identified or Aggregated Information

Cuddle may retain aggregated or de-identified information for analytics, safety, fraud prevention, payment-risk analysis, Service improvement, reporting, business planning, and legal compliance where permitted by law.

Where information is de-identified, Cuddle will maintain and use it in de-identified form and will not attempt to reidentify it except as permitted by law.

When information is no longer reasonably necessary, Cuddle may delete, de-identify, aggregate, isolate, or otherwise dispose of it, subject to applicable law and the limits described above.

12. Disclaimers

12.1 Overview

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

Cuddle does not promise that the Service will be uninterrupted, error-free, fully secure, continuously available, or compatible with every device, browser, network, or payment method.

Nothing in this Section excludes an express commitment made at checkout or in applicable purchase-specific terms, or any right or obligation that cannot lawfully be excluded.

12.2 No Warranties

To the fullest extent permitted by law, Cuddle disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, and compatibility.

Cuddle does not warrant that the Service, Cuddle Content, Member Content, profiles, messages, Likes, Matches, recommendations, moderation or safety tools, Premium, checkout, support channels, or third-party services will meet your expectations.

Cuddle does not warrant that every error, outage, security or privacy issue, harmful act, fraud attempt, payment issue, Prohibited Service, Prohibited Payment, report, or legal concern will be detected, prevented, corrected, investigated, or resolved.

12.3 No Guarantee About Users, Content, or Outcomes

Cuddle does not guarantee profile views, Incoming Likes, Likes Back, First Likes, Matches, messages, replies, conversations, meetings, dates, relationships, compatibility, visibility, availability, or any other result.

Cuddle does not guarantee any user’s identity, age, location, relationship or marital status, intentions, truthfulness, health, safety, conduct, account ownership, payment authority, background, criminal history, sex-offender status or personal circumstances.

Member Content may be false, incomplete, outdated, altered, stolen, misleading, offensive, unsafe, or unlawful. A profile, message, Like, Match, account indicator, review status, Premium access, report outcome, or continued account access is not an endorsement, clearance, certification, or guarantee by Cuddle.

You are responsible for deciding whether to communicate with, trust, share information with, travel with, or meet another user and for taking reasonable precautions.

12.4 Safety, Review, Screening, and Moderation Limits

Reporting, blocking, unmatching, moderation, fraud-prevention, payment-risk, account-security, identity-document review, government ID review, photo or selfie review, screening, and safety tools may support user protection and Service integrity but do not eliminate all risks.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all users. Unless Cuddle states otherwise for a specific program, state, disclosure, or legal requirement, Cuddle does not conduct relationship-status, intention, employment, financial, health, immigration, or safety-clearance reviews on every user.

Not every user is subject to identity-document review, government ID review, or photo or selfie review. Any review, account indicator, moderation action, automated system, or human review may be limited, delayed, incomplete, unavailable, inaccurate, circumvented, or dependent on available information.

These measures may produce false positives or false negatives and do not guarantee that a user or activity is safe, truthful, eligible, lawful, or appropriate. Cuddle does not guarantee monitoring of every account, message, Like, Match, transaction, report, or interaction.

12.5 Premium and Payment-Related Disclaimers

Premium provides account-level access to Cuddle-operated First-Like functionality, subject to the disclosed thirty-day access period, daily allowance and applicable terms.

Premium is not payment to or for another user and does not guarantee that another member will view your profile, Like you, send a Like Back, Match, message, reply, meet, or form a relationship with you.

Premium and other Cuddle-operated access have no cash value and are not money, stored value, wallets, virtual credits, gift cards, cryptocurrency, payment instruments, payment facilitation, marketplace activity, or financial services.

Cuddle does not warrant that Premium will remain available, unchanged, uninterrupted, error-free, compatible with every device, or supported by every payment method. A completed purchase remains subject to the material terms disclosed before authorization.

Payment authorization, settlement, taxes, refunds, reversals, chargebacks, and statement timing may depend on payment participants. This does not limit non-waivable payment, cancellation, refund, billing-error, unauthorized-transaction, chargeback, or consumer-protection rights.

12.6 Third-Party Services and Off-Service Interactions

Cuddle does not own or control third-party services and does not warrant their availability, accuracy, security, privacy, content, conduct, fees, support, terms, or legal compliance.

If you leave Cuddle, use an external link or application, share information outside the Service, travel, or meet another user, you do so at your own risk. Cuddle may have limited ability to monitor communications, prevent harm, preserve evidence, reverse transactions, recover value, or provide support outside the Service.

12.7 No Professional, Emergency, Payment, or Financial Service

Cuddle does not provide legal, medical, mental-health, relationship, emergency, or other professional services.

Cuddle does not provide user-to-user payments, payouts, stored value, wallets, virtual credits, gift cards, cryptocurrency services, money transmission, payment facilitation, marketplace payments, banking, lending, investment, brokerage, escrow, or other financial services.

Cuddle’s reporting, support, safety, moderation, billing, cancellation, privacy, security, legal, and appeal channels are not emergency-response channels and may not be reviewed in real time. If there is immediate danger or a need for emergency assistance, contact local emergency services.

12.8 Non-Waivable Rights and Relationship to Other Terms

Some jurisdictions do not allow certain warranty disclaimers, exclusions, or limitations. In those jurisdictions, this Section applies only to the maximum extent permitted by law.

Nothing in this Section excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, statutory duties, express warranties, or another matter to the extent it cannot lawfully be excluded or limited.

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms & Cancellation Notices, applicable disclosures, and law.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

13. Limitation of Liability

13.1 Scope and Cuddle Parties

This Section limits liability to the fullest extent permitted by applicable law.

For this Section, the “Cuddle Parties” means Third Hub US, Inc., d/b/a Cuddle; its affiliates, successors, and permitted assigns; and their respective officers, directors, employees, agents, and service providers acting for Cuddle within their authorized roles.

These limitations are a material part of your agreement with Cuddle. They apply to claims relating to the Service, these Terms, the Additional Terms, Free Access, Premium, promotions, purchases, content, reports, support, enforcement, or user and third-party interactions.

Nothing in this Section limits a liability, duty, remedy, or right that cannot lawfully be limited.

13.2 Exclusion of Certain Damages

To the fullest extent permitted by law, the Cuddle Parties will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages.

This exclusion includes lost profits, revenue, business, opportunity, goodwill, reputation, data, content, messages, communications, use, or access, and damages relating to emotional distress, embarrassment, exposure, failed expectations, Service interruption, feature changes, account restrictions, or inability to use Free Access or Premium.

These exclusions apply whether the claimed damages were foreseeable, Cuddle was advised of their possibility, or a remedy fails of its essential purpose, except where law provides otherwise.

13.3 Users, Content, Likes, Matches, and Interactions

To the fullest extent permitted by law, the Cuddle Parties are not liable for another user’s or third party’s content, statements, omissions, identity, age, location, relationship or marital status, intentions, truthfulness, safety, compatibility, availability, payment authority, background, or conduct.

This includes claims relating to profiles, photos, prompts, messages, Incoming Likes, Likes Back, First Likes, Matches, links, reports, payment requests, promises, off-Service communications, meetings, dates, travel, relationships, or other acts or omissions.

Cuddle does not guarantee that another member will view your profile, Like you, send a Like Back, Match, message, reply, meet, continue communicating, or form a relationship with you.

You remain responsible for deciding whether to communicate with, trust, share information with, travel with, or meet another person and for taking reasonable precautions.

13.4 Off-Service, Third-Party, and Payment Risks

To the fullest extent permitted by law, the Cuddle Parties are not liable for third-party services, external links, messaging or payment applications, websites, devices, networks, payment participants, or off-Service interactions that Cuddle does not own or control.

If you leave Cuddle, use an external service, send money or value, buy gift cards, transfer cryptocurrency, provide credentials or authentication codes, travel, or meet another person, you do so at your own risk.

Money or value sent outside Cuddle’s authorized checkout is not a Cuddle purchase. Cuddle does not promise to trace, stop, reverse, reimburse, insure, or recover an external transfer.

This Section does not limit Cuddle’s obligations relating to a direct Cuddle purchase, authorized charge, refund, statutory cancellation, billing error, unauthorized transaction, chargeback, payment dispute, or payment-data handling where those obligations cannot lawfully be limited.

13.5 Service, Safety, Review, Moderation, and Records

To the fullest extent permitted by law, the Cuddle Parties are not liable for failure to detect, prevent, stop, investigate, remove, preserve, restore, disclose, or resolve misconduct, fraud, scams, harassment, threats, impersonation, payment abuse, prohibited activity, rights violations, or other harm.

Cuddle does not guarantee monitoring of every account, profile, message, Like, Match, transaction, report, request, or interaction, or any particular moderation, safety, review, support, payment, or enforcement action.

Identity-document review, government ID review, photo or selfie review, account indicators, reporting tools, blocking tools, moderation, fraud-prevention tools, payment-risk tools, and safety tools may be limited, delayed, incomplete, inaccurate, unavailable, or circumvented.

The Cuddle Parties are not liable for outages, interruptions, delays, errors, technical failures, data loss, incompatibility, unauthorized access, provider failures, or discontinued functionality, except where law provides otherwise.

Cuddle’s channels are not emergency-response channels.

13.6 Aggregate Liability Cap

To the fullest extent permitted by law, the total aggregate liability of the Cuddle Parties to you for all claims relating to the Service, these Terms, the Additional Terms, Free Access, Premium, a promotion, a purchase, a report, a request, a dispute, a user interaction, or your relationship with Cuddle will not exceed the greater of:

• one hundred U.S. dollars (US $100); or
• the total amount you paid directly to Third Hub US, Inc., d/b/a Cuddle for Premium during the twelve (12) months immediately before the event giving rise to the claim.

Amounts paid or transferred to another user or third party are excluded.

This cap applies to all claims in the aggregate and may not be avoided by splitting, assigning, coordinating, or restating claims under different legal theories.

13.7 Exceptions, Legal Theories, and Non-Waivable Rights

The exclusions and limitations in this Section apply regardless of the legal theory asserted, including contract, tort, negligence, statute, equity, warranty, consumer protection, privacy, data security, payment, intellectual property, or alleged failure to warn, monitor, moderate, investigate, enforce, provide support, or maintain availability.

Some jurisdictions do not permit certain exclusions, waivers, or liability caps. In those jurisdictions, this Section applies only to the maximum extent permitted by law.

Nothing in this Section excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, violation of a non-waivable statutory duty, or another matter to the extent law prohibits exclusion or limitation.

Nothing in this Section eliminates a refund, statutory-cancellation right, billing-error remedy, unauthorized-transaction remedy, chargeback right, data-security obligation, access-restoration obligation, or other remedy required by law or applicable purchase-specific terms.

This Section is supplemented by Sections 12, 14, and 15; the Privacy Policy; Purchase Terms; Paid Features Terms; State-Specific Terms & Cancellation Notices; and applicable law.

Nothing in this Section limits any non-waivable privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

14. Indemnification

14.1 Overview

This Section explains when you may be responsible for defending, indemnifying, and holding harmless the Cuddle Parties from certain third-party claims caused by your conduct.

“Cuddle Parties” has the meaning given in Section 13.

Your obligations apply only to the fullest extent permitted by law and only to the extent a third-party claim is caused by your material breach of these Terms or the Additional Terms, unlawful or prohibited use of the Service, Your Content, infringement of another person’s rights, fraud, abuse, or willful misconduct.

14.2 Indemnification by You

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Cuddle Parties from third-party claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, penalties, costs, and reasonable attorneys’ fees arising from a Covered Claim.

A “Covered Claim” means a third-party claim arising from the Covered Conduct described in Section 14.3.

This Section does not require you to indemnify a Cuddle Party for a direct claim between you and that Cuddle Party, except for reasonable costs resulting from a separate Covered Claim brought by another person or entity.

14.3 Covered Claims

“Covered Conduct” means the conduct listed below.

Covered Claims are limited to third-party claims arising from facts that, if established, would constitute:

• Your Content infringing, misappropriating, or violating another person’s intellectual-property, privacy, publicity, confidentiality, contractual, proprietary, or other rights;
• your material breach of these Terms or the Additional Terms;
• your unlawful, fraudulent, abusive, exploitative, or intentionally misleading use of the Service;
• your harassment, stalking, threats, impersonation, blackmail, extortion, sextortion, doxxing, minor-safety violation, or other prohibited conduct;
• your knowing misuse of an account, credentials, Premium, checkout, a payment method, promotion, refund, cancellation, chargeback, billing, report, appeal, or review process;
• your offering, requesting, arranging, facilitating, or attempting Prohibited Services, Prohibited Payments, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, or financial services; or
• your off-Service conduct involving another Cuddle user where that conduct violates these Terms, the Additional Terms, or applicable law.

A claim is covered only to the extent caused by your Covered Conduct.

14.4 Notice, Defense, Cooperation, and Settlement

If Cuddle seeks indemnification, Cuddle will provide reasonably prompt notice. A delay reduces your obligations to the extent it materially prejudices your defense.

Cuddle may assume the defense and control of a Covered Claim with counsel of its choosing, at your expense only to the extent the claim is covered and the expense is reasonable and permitted by law.

If Cuddle does not assume the defense, you may defend the claim with counsel reasonably acceptable to Cuddle and must keep Cuddle reasonably informed.

You agree to provide reasonable cooperation, information, records, and assistance. You may not knowingly destroy, alter, conceal, fabricate, or withhold material evidence.

You may not settle a Covered Claim without Cuddle’s prior written consent if the settlement admits fault by, imposes an obligation on, restricts, or fails to fully release a Cuddle Party, or materially affects the Service or Cuddle’s payment, privacy, safety, security, or provider relationships.

Cuddle will not unreasonably withhold consent to a settlement that fully resolves the Covered Claim without admission, payment, continuing obligation, restriction, or material prejudice to a Cuddle Party.

14.5 Exceptions and Good-Faith Exercise of Rights

Your obligations do not apply to the extent a Covered Claim results from a Cuddle Party’s independent conduct, fraud, fraudulent misrepresentation, gross negligence, reckless misconduct, willful misconduct, or violation of a non-waivable legal duty.

Nothing in this Section requires indemnification solely because you made a good-faith safety report, rights complaint, privacy request, appeal, cancellation or refund request, billing-error or unauthorized-transaction claim, chargeback, payment dispute, arbitration opt-out, Notice of Dispute, regulatory complaint, or report to law enforcement.

Nothing in this Section penalizes you solely for seeking legal advice, complying with lawful process, contacting a payment provider, bank, card issuer, regulator, court, or government authority, or exercising a non-waivable right in good faith.

These protections do not extend to knowingly false, fabricated, fraudulent, malicious, retaliatory, abusive, materially misleading, or bad-faith reports, claims, evidence, notices, disputes, or communications.

14.6 Relationship to Other Terms and Non-Waivable Rights

Your indemnification obligations are separate from the disclaimers and limitations of liability in these Terms.

Nothing in this Section expands a Cuddle Party’s liability beyond what these Terms and law permit.

This Section is supplemented by Sections 5 through 13, the Additional Terms, and applicable law.

Nothing in this Section limits any non-waivable privacy, payment, cancellation, refund, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

15. Dispute Resolution, Arbitration, and Class-Action Waiver

15.1 Please Read This Section Carefully

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR MATTERS EXPRESSLY EXCLUDED BELOW, THIS SECTION REQUIRES YOU AND CUDDLE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. IT ALSO INCLUDES AN INFORMAL DISPUTE-RESOLUTION PROCESS, A CLASS-ACTION AND REPRESENTATIVE-ACTION WAIVER, A JURY-TRIAL WAIVER FOR COURT PROCEEDINGS, MASS-ARBITRATION PROCEDURES, AND A RIGHT TO OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS.

Arbitration uses a neutral arbitrator rather than a judge or jury, may be less formal than court, and is subject to limited judicial review. By accepting these Terms and not timely opting out, you and Cuddle agree to arbitrate covered Disputes individually, subject to the exceptions and non-waivable rights below.

A good-faith opt-out or lawful use of small-claims court, payment, privacy, safety, reporting, regulatory, or other protected rights will not, by itself, affect your account, Free Access, Premium, or other lawful Service access. Cuddle will not retaliate solely because you exercise such a right in good faith.

This Section applies only to the fullest extent permitted by law and does not require arbitration or waiver of any right, remedy, forum, procedure, or protection that cannot lawfully be arbitrated or waived.

15.2 Covered Disputes

“Dispute” means any claim, controversy, demand, cause of action, or request for relief between you and Cuddle or a Cuddle Party identified in Section 15.3 arising out of or relating to:

• these Terms, Additional Terms, or their formation, acceptance, interpretation, enforceability, performance, amendment, breach, or termination;
• the Service; your account, profile, credentials, settings, content, messages, Incoming Likes, Likes Back, First Likes, Matches, reports, appeals, requests, recovery, deletion, or review;
• Free Access, Premium, promotional or complimentary access, feature limits, availability, activation, expiration, restriction, or loss;
• pricing, checkout, one-time purchases, taxes, billing descriptors, payment authorization, receipts, delivery, refunds, statutory cancellations, billing errors, unauthorized transactions, chargebacks, payment-risk review, or payment disputes;
• Cuddle’s design, operation, recommendations, ranking, discovery, matching, messaging, moderation, safety, security, fraud prevention, support, records, or enforcement;
• Your Content, Member Content, Cuddle Content, intellectual property, privacy, publicity, personal information, cookies, tracking, data security, or rights complaints;
• another user’s content, communications, representations, requests, conduct, omissions, or interactions with you;
• off-Service communications, external platforms, meetings, dates, travel, scams, fraud, account takeover, payment abuse, Prohibited Services, Prohibited Payments, or transfers of value;
• Cuddle’s use of service providers, payment participants, or other lawful recipients;
• pricing pages, Legal pages, checkout or product disclosures, notices, emails, advertisements, or support communications; or
• any contract, tort, statutory, equitable, consumer-protection, privacy, payment, safety, or other legal theory.

A Dispute includes covered claims arising before or after acceptance of these Terms, claims concerning an earlier Service or Terms version, and claims asserted through an authorized representative, estate, successor, or permitted assignee. It may survive account or Premium termination, a purchase-related process, or the end of your relationship with Cuddle. A Dispute does not include a matter expressly excluded by Section 15.7.

15.3 Covered Cuddle Parties

For this Section only, “Cuddle Party” means Third Hub US, Inc., d/b/a Cuddle; its affiliates, successors, and permitted assigns; and their respective officers, directors, employees, and authorized agents, but only for a Dispute relating to their covered role for Cuddle or the Service.

Cuddle may enforce this Section. Each other identified Cuddle Party is an intended third-party beneficiary only for a Dispute relating to that party’s covered role.

A payment processor, payment-method provider, bank, card network, contractor, vendor, licensor, adviser, or other third party does not become a Cuddle Party merely by supporting Cuddle, processing a transaction, hosting technology, or receiving information under the Privacy Policy. This definition does not expand liability or eliminate independent rights against a third party.

15.4 Notice of Dispute

Before starting arbitration or a covered court proceeding, the initiating party must give the other party a reasonable opportunity to resolve the Dispute informally, except as stated in Section 15.5 or required by law.

The initiating party must send a complete written “Notice of Dispute.”

If you send a Notice of Dispute to Cuddle, email it to:

legal@cuddle-global.com

Email delivery to that address is sufficient for this Section unless applicable law requires another method. You may also mail a copy to:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

This is Cuddle’s business mailing address for Notices of Dispute, not necessarily its registered-agent or service-of-process address.

Your notice must include:

• your full legal name;
• your current mailing address;
• your account email, phone number, and account identifier, if applicable;
• a reasonably detailed factual description of the Dispute;
• the legal or contractual basis, if known;
• the relief requested;
• a reasonable calculation of monetary relief;
• relevant account, purchase, content, report, appeal, privacy, security, or support references reasonably available to you; and
• your physical or electronic signature.

For a purchase Dispute, include available purchase date, amount, payment-method type, order or transaction identifier, billing descriptor, activation and expiration information, disputed charge, and refund or statutory-cancellation request. Information that is unavailable, legally restricted, or unnecessary to identify and evaluate the Dispute is not required.

A representative must identify the represented person and reasonably establish authority. Each claimant must authorize an individual notice. Generic, automated, placeholder, or mass-produced notices that do not identify the claimant, relevant facts, and requested relief are incomplete.

Cuddle may send its Notice of Dispute through contact information or an account channel associated with your account.

15.5 Informal Dispute Resolution

After a complete Notice of Dispute is received, the parties will try in good faith to resolve the Dispute informally for at least sixty (60) days before arbitration or a covered court proceeding begins.

The parties may exchange relevant information, request clarification, provide documents, discuss resolution, and participate in a telephone or video conference if either party requests one. Counsel may participate, but the party must also personally participate unless both sides agree otherwise, the party is a legal entity, the party is deceased or incapacitated, or applicable law requires another process.

This process does not require settlement, claim waiver, privileged disclosure, disclosure of confidential safety, security, fraud-prevention, payment-risk, or moderation logic, or disclosure not required by law.

A limitations period will be tolled from receipt of a complete Notice of Dispute until the earliest of completion of the process, written agreement to end the process, or sixty (60) days after receipt, unless law requires otherwise.

The process is excused where prohibited by law; for an eligible individual small-claims action if the court does not require it; for urgent relief under Section 15.7; where delay could materially prejudice a non-waivable right, evidence, or prevention of irreparable harm; or where the receiving party refuses to participate.

Nothing prevents lawful contact with authorities, payment participants, banks, card issuers, or other lawful bodies, or lawful privacy, safety, security, billing, refund, cancellation, chargeback, or intellectual-property requests.

15.6 Failure to Follow the Notice and Informal Process

A court, arbitrator, or arbitration administrator may enforce Sections 15.4 and 15.5 before a covered proceeding continues.

If a party begins a proceeding without satisfying those Sections, the other party may seek a stay, dismissal without prejudice, administrative closure, completion of the process, or another lawful remedy. The administrator may decline or pause a demand until compliance or an applicable excuse is established.

A party must receive a reasonable opportunity to cure a good-faith, non-material defect where practical and non-prejudicial. Fee shifting or sanctions are available only where authorized by applicable rules or law.

15.7 Binding Individual Arbitration and Excluded Matters

Except for the matters below, every unresolved Dispute will be resolved through binding individual arbitration rather than in court.

This agreement concerns interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, to the fullest extent permitted by law. Otherwise applicable law controls an issue that the Federal Arbitration Act does not govern.

The following matters are not required to be arbitrated:

• an eligible individual small-claims case that remains individual and seeks only relief available in small-claims court;
• urgent equitable relief reasonably necessary to protect intellectual property, confidential information, privacy, user safety, Service security, accounts, payment systems, evidence, records, personal information, or Service integrity, or to prevent unauthorized access, scraping, account takeover, payment abuse, fraud, exploitation, or unlawful conduct;
• a sexual-assault or sexual-harassment claim where applicable law gives the claimant a court election;
• public injunctive relief that applicable law does not permit to be waived or required to arbitration;
• a permitted administrative, regulatory, law-enforcement, payment-provider, bank, card-network, Attorney General, privacy-authority, or governmental process;
• a copyright notice or counter-notification under an applicable statutory process; and
• any claim, remedy, forum, or procedure that cannot lawfully be required to arbitration.

Seeking urgent relief does not waive arbitration of the underlying merits unless law requires otherwise. An external payment, regulatory, administrative, or similar process does not automatically resolve every claim; remaining covered Disputes remain subject to individual arbitration.

15.8 Arbitration Administrator and Rules

Unless the parties agree otherwise in writing, the American Arbitration Association (“AAA”) will administer arbitration under its Consumer Arbitration Rules and Mediation Procedures and, where applicable, its Mass Arbitration Supplementary Rules, fee schedules, and related procedures in effect when filing requirements are satisfied.

Those rules are incorporated only to the extent consistent with this Section and applicable law. This Section controls an enforceable conflict, except that AAA may apply required consumer protections and due-process standards.

Cuddle will satisfy applicable AAA registration, clause-review, business-fee, due-process, and cure requirements before relying on AAA administration. AAA administrative review is not a final legal decision.

If AAA is unavailable for reasons not caused by uncured noncompliance, the parties will try to select another reputable consumer-arbitration administrator. If they cannot agree, either party may seek appointment of an administrator or arbitrator by a court under applicable law.

If AAA declines or stops administration because Cuddle failed to register its clause, pay a required business fee, comply with applicable consumer due process, or cure noncompliance, you may elect a court forum to the extent permitted by law. Cuddle will not rely on its own uncured failure to prevent that election.

The applicable rules and law determine the consequences of a claimant’s unpaid assigned fee or uncured filing defect.

15.9 Arbitration Demand and Commencement

A party starting arbitration must submit a demand that complies with this Section, the administrator’s rules, and applicable law, and must provide any required copy to the other party.

A demand against a Cuddle Party should:

• identify Third Hub US, Inc., d/b/a Cuddle and each additional respondent;
• state that informal resolution was completed or excused;
• describe the facts and legal basis;
• identify the requested relief and a reasonable monetary calculation;
• identify relevant account, purchase, transaction, content, report, appeal, or request information; and
• include the claimant’s physical or electronic signature.

A purchase demand should include available amount, date, order or transaction identifier, activation and expiration information, billing descriptor, disputed charge, and refund or statutory-cancellation information.

Send any copy required for Cuddle to legal@cuddle-global.com unless the administrator or applicable law specifies another method.

Each claimant must authorize the filing. A representative must confirm authority and accuracy, subject to reasonable proof. Duplicate demands may be handled under applicable rules.

Arbitration begins when the administrator’s filing requirements are satisfied. The administrator’s rules, this Section, and applicable law govern filing date, sufficiency, notice, and condition-precedent issues.

15.10 Procedure, Location, Discovery, Fees, and Costs

Unless the parties agree otherwise or fairness, accessibility, the administrator’s rules, or applicable law require another format, arbitration may proceed by written submissions, telephone, video, in-person hearing, or another authorized procedure.

An in-person hearing will occur where you reside, another agreed location, or a location required by applicable rules or law. Proceedings will be in English unless otherwise agreed or legally required.

The arbitrator may allow proportionate discovery considering the claims, amount, access to information, privacy, safety, payment security, burden, expense, and efficiency. The arbitrator may order redaction, secure exchange, evidence preservation, protective treatment, and reasonable limits. Privileged information need not be disclosed.

Fees will be allocated under the administrator’s rules and applicable law. Cuddle will pay or reimburse consumer-arbitration fees assigned to the business. You may request any available fee waiver, hardship procedure, or other relief for a fee assigned to you.

Each party bears its own attorneys’ fees and costs unless a statute, enforceable agreement, applicable rule, or authorized sanction provides otherwise.

Sanctions may address frivolous, knowingly false, fabricated, abusive, harassing, retaliatory, or bad-faith conduct. Good-faith exercise of privacy, safety, payment, refund, cancellation, chargeback, consumer, regulatory, or reporting rights is not frivolous merely because disputed or denied.

15.11 Authority, Remedies, and Award

The arbitrator may resolve covered Disputes concerning interpretation, performance, breach, damages, equitable relief, and remedies, subject to this Section’s exceptions and court-reserved issues.

Except where applicable law requires a court decision, the arbitrator may decide arbitrability, scope, enforceability, interpretation, and application.

A court will decide whether the class or representative waiver, public-injunctive-relief provision, sexual-assault or sexual-harassment provision, Mass Arbitration procedure, small-claims exception, or arbitration opt-out is enforceable or applicable, unless applicable law requires otherwise.

The arbitrator may award the same lawful individual remedies a court could award, including damages, restitution, declaratory relief, individual injunctive relief, attorneys’ fees, and costs where authorized.

Relief may be awarded only to individual parties and only as necessary to resolve their claims, except where applicable law requires otherwise. The arbitrator may not grant relief for nonparties or administer a class or representative proceeding.

Unless otherwise agreed or provided by the administrator’s rules, the arbitrator will issue a reasoned written award. The award is final and binding, subject to correction, review, modification, or vacatur under applicable law, and may be entered as a judgment by a court with jurisdiction.

15.12 Class, Collective, Consolidated, and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CUDDLE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING.

The arbitrator may not conduct class arbitration, collective arbitration, representative arbitration, consolidated arbitration, coordinated merits arbitration, or private-attorney-general arbitration unless Cuddle and all affected parties expressly agree in writing after the Dispute arises or applicable law unavoidably requires that procedure.

This waiver applies in arbitration and court to the fullest extent permitted by law.

If this waiver is unenforceable as to a particular claim or request for relief, only that claim or request may proceed in court to the extent required, and all remaining arbitrable claims must proceed in individual arbitration.

Nothing prevents the parties from voluntarily mediating or settling multiple individual claims together, or agreeing in writing after a Dispute arises to another lawful procedure.

15.13 Jury-Trial Waiver for Court Proceedings

For any Dispute that proceeds in court rather than arbitration, you and Cuddle knowingly and voluntarily waive the right to a jury trial to the fullest extent permitted by law.

A judge, not a jury, will decide the court proceeding, except where a jury-trial waiver is not enforceable.

This waiver does not limit any non-waivable right to court access, small-claims court, public injunctive relief, a sexual-assault or sexual-harassment proceeding, a regulatory proceeding, or another protected forum or procedure.

15.14 Small-Claims Court

Either party may bring an individual Dispute in an appropriate small-claims court if the claim qualifies, remains only in that court, and seeks only relief the court may award.

If the case is transferred, removed, appealed, amended, or otherwise changed so that it no longer qualifies for small-claims court, either party may require remaining covered claims to proceed in individual arbitration, unless law requires otherwise.

The small-claims exception does not permit class, collective, consolidated, coordinated, representative, or private-attorney-general claims.

A small-claims filing does not waive the right to arbitrate other covered Disputes.

15.15 Public Injunctive Relief

If applicable law gives a party a non-waivable right to seek public injunctive relief in court, that request may be decided by a court to the extent required by law.

The court may stay the public-injunctive-relief request while individual claims proceed in arbitration, unless law requires otherwise. The arbitrator may decide individual claims for damages, restitution, declaratory relief, individual injunctive relief, or other individual remedies.

A request for public injunctive relief does not authorize class arbitration, representative arbitration, or relief for persons not properly before the decision-maker.

15.16 Sexual Assault and Sexual Harassment Claims

Nothing in this Section requires arbitration or waiver of a sexual-assault or sexual-harassment claim to the extent applicable law gives the claimant a non-waivable right to bring that claim in court.

If a Dispute includes both a claim that cannot be required to arbitration under this Section and other arbitrable claims, the court or arbitrator will determine the appropriate sequencing, stay, severance, or procedure consistent with applicable law.

Nothing limits safety reporting, law-enforcement reporting, emergency reporting, protective-order proceedings, regulatory reporting, or another right that cannot lawfully be waived.

15.17 Arbitration Opt-Out

You may opt out of arbitration by sending written notice within thirty (30) days after first accepting these Terms, unless applicable law requires a longer period.

Send the notice to:

arbitrationoptout@cuddle-global.com

Include:

• your full name;
• your account email or identifier, if applicable;
• a clear statement that you opt out of arbitration under Section 15 of the Cuddle Terms of Service;
• your physical or electronic signature; and
• if reasonably known, the date you first accepted these Terms.

The notice applies only to the identified person. Retain proof of timely transmission. Cuddle may request reasonable information to confirm identity or account ownership, but not information unrelated to the opt-out.

A valid opt-out removes the arbitration requirement for Disputes between you and Cuddle under these Terms. The remaining Terms continue to apply, including any provisions independently enforceable in court.

Opting out does not terminate an account, affect Free Access or messaging, change or extend Premium, create a refund, alter a purchase, or affect another user. Cuddle will not deny access, raise a price, reduce an otherwise available feature, or take enforcement action solely because you validly opted out.

Notice sent to another channel may be ineffective unless applicable law requires otherwise or Cuddle accepts it in writing.

15.18 Material Changes to This Section

Cuddle will provide notice where required before a material change to this Section becomes effective.

Unless you affirmatively agree after a Dispute arises, a material change will not retroactively apply to a Dispute for which Cuddle received a complete Notice of Dispute before the change became effective.

Where applicable law or Cuddle’s notice gives you a right to reject a material change, send a written rejection within the period stated in the notice or, if no period is stated, within thirty (30) days after the change becomes effective for you.

Send the rejection to:

arbitrationoptout@cuddle-global.com

Include your full name; account email or identifier, if applicable; identification of the material change; a clear statement that you reject it; and your physical or electronic signature.

A valid rejection applies only to the material arbitration change. The prior version continues to govern to the extent permitted by law.

Rejection does not reject the Terms as a whole, terminate an account, reverse a purchase, extend Premium, create a refund, or change the fixed-term, non-renewing purchase model.

15.19 Mass Arbitration Procedures

“Mass Arbitration” means twenty-five (25) or more similar demands against Cuddle or Cuddle Parties filed by the same or coordinated counsel, entities, organizations, representatives, funders, claim-preparation services, or other coordinated actors and involving similar facts, issues, events, products, disclosures, or theories, to the fullest extent permitted by law.

These procedures promote fair, efficient, individualized resolution and do not eliminate substantive rights or a reasonable opportunity to be heard.

Each claimant must provide a complete individual Notice of Dispute, authorize the claim, and complete the informal process unless excused. Claimants and representatives must provide accurate information, disclose duplicates, and comply in good faith with reasonable intake and scheduling requirements.

AAA may apply its Mass Arbitration Supplementary Rules. The administrator or a process arbitrator may decide assigned administrative and non-merits issues, including qualification, filing completeness, cure, fees, selection, and sequencing.

To the extent permitted, the administrator may use staged filings, batches, bellwether cases, mediation, coordinated schedules, fee deferral, or similar case management. Initial individual awards may assist settlement or later proceedings but do not bind nonparties unless they agree or applicable law requires otherwise.

Each claim remains individual. Nothing authorizes class, collective, representative, substantively joined, or consolidated merits adjudication unless Cuddle and all affected parties agree in writing after the Dispute arises or applicable law unavoidably requires it.

The parties will cooperate on a fair schedule preserving individual adjudication, managing costs, protecting privacy, and avoiding prejudice. If one procedure is unenforceable, a lawful substitute will apply where possible.

15.20 Payment, Chargeback, Refund, and Statutory-Cancellation Rights

Nothing in this Section limits any non-waivable right to contact a payment provider, card issuer, bank, card network, regulator, Attorney General, court, or other lawful body concerning a billing error, unauthorized transaction, duplicate charge, chargeback, refund, statutory cancellation, payment dispute, fraud concern, or consumer-protection matter.

Good-faith use of a lawful payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, privacy, safety, reporting, or consumer-protection right is not prohibited and will not be treated as bad faith merely because Cuddle disputes the claim or denies relief.

Knowingly false, fabricated, fraudulent, abusive, retaliatory, or bad-faith refund requests, statutory-cancellation requests, chargebacks, payment disputes, unauthorized-transaction claims, billing-error claims, evidence submissions, or legal notices are prohibited.

Cuddle may use checkout, payment-authorization, receipt, billing, activation, expiration, refund, statutory-cancellation, chargeback, fraud-prevention, payment-risk, account, device, and support records to respond to a billing or payment matter, consistent with the Privacy Policy and applicable law.

Premium is a thirty-day, fixed-term, non-renewing, one-time purchase through Cuddle’s authorized direct checkout. No arbitration, settlement, award, refund response, chargeback process, or payment dispute creates a subscription, recurring billing, automatic renewal, automatic repurchase, stored value, wallet balance, virtual credit, or external purchase channel.

15.21 No User-Payment or Prohibited-Service Dispute Role

Cuddle does not provide user-to-user payments, tips, donations, gifts, reimbursements, payouts, stored value, wallets, virtual credits, gift cards, cryptocurrency, money transmission, payment facilitation, marketplace payments, escrow, banking, lending, investment, brokerage, insurance, credit, or other financial products or services.

Cuddle also does not operate or permit adult-content monetization, adult live-chat, pornography sales, paid intimate content, paid sexual messaging, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid meetings or dates, creator monetization, or another Prohibited Service.

Cuddle therefore does not resolve an external transfer, off-Service payment, Prohibited Payment, or prohibited arrangement between users as the seller, payment provider, escrow agent, marketplace operator, broker, agent, or intermediary for that arrangement.

An external transfer is not a Cuddle purchase. Cuddle does not promise to trace, stop, reverse, insure, reimburse, recover, or adjudicate an external transfer or underlying off-Service arrangement.

Cuddle’s involvement, if any, is limited to safety, fraud prevention, payment-risk management, support, moderation, enforcement, record preservation, legal compliance, and user protection.

This limitation does not prevent a claim based on Cuddle’s own alleged conduct, legal duty, representation, or handling of a direct Cuddle purchase.

No Dispute, arbitration, mediation, settlement, award, judgment, support response, or legal process authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, exploitation, abuse, unsafe conduct, or unlawful activity.

15.22 Privacy, Records, Confidentiality, and Sensitive Information

Arbitration is private to the extent provided by the administrator’s rules and applicable law, but is not guaranteed confidential in every respect.

The parties will reasonably protect sensitive information through redaction, limited disclosure, secure exchange, protective orders, confidential treatment, sealed filings where permitted, restricted access, or similar safeguards.

A Dispute, filing, hearing, evidence, or award may be disclosed where permitted or required by applicable rules, law, court order, regulatory obligation, payment dispute, professional advice, enforcement, or lawful investigation.

Nothing permits concealment of unlawful conduct, prevents a lawful report, authorizes destruction or concealment of evidence, obstructs an investigation, or restricts a non-waivable right.

Cuddle may create, use, preserve, disclose, and retain account, purchase, billing, refund, cancellation, chargeback, support, safety, moderation, fraud-prevention, payment-risk, review, legal-notice, and related records under the Privacy Policy and applicable law.

A party may not publicly disclose another person’s payment credentials, authentication codes, identity-document images, government identification, intimate content, minor-related information, medical records, trade secrets, or confidential security, fraud-prevention, payment-risk, or moderation information obtained through a Dispute except as permitted or required by law.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, mail, support messages, or Notice correspondence.

When Cuddle requires identity-document review, government ID review, or photo or selfie review for a specific Dispute or related account process, use only the secure review flow made available in the Service.

15.23 Severability, Survival, Governing Law, and Relationship to Other Terms

If a provision of this Section is invalid, illegal, or unenforceable, it will be enforced to the maximum lawful extent and limited or severed only as necessary, while the remainder remains effective.

If the class, collective, consolidated, or representative-action waiver is unenforceable for a particular claim or remedy, only that matter will proceed in court as required, and remaining arbitrable matters will proceed individually.

If an essential individual-arbitration provision cannot lawfully be enforced or severed, a court will determine the resulting forum and procedure.

This Section survives account restriction, suspension, deletion, or termination; expiration or loss of Premium; a purchase, reversal, refund, statutory cancellation, or chargeback; termination of these Terms; and the end of your relationship with Cuddle.

The Federal Arbitration Act governs this Section to the fullest extent permitted by law. Subject to that Act and non-waivable law, Delaware law governs these Terms and covered Disputes without applying conflict-of-law rules that would require another jurisdiction’s law.

This Section is supplemented by the Privacy Policy, Purchase Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Copyright / IP Complaints Policy, Contact / Legal Notices, checkout disclosures, offer-specific terms, purchase-specific terms, product disclosures, and applicable law.

More specific terms control their subjects.

Nothing in this Section limits any non-waivable privacy, payment, cancellation, refund, billing-error, unauthorized-transaction, chargeback, safety, reporting, consumer-protection, accessibility, anti-discrimination, data-security, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right under applicable law.

16. State-Specific Rights and Non-Waivable Consumer Notices

16.1 Overview

Certain United States laws may provide notices, rights, remedies, or procedures concerning online dating or social-referral services, fixed-term access, cancellation, refunds, death, disability, relocation, screening, fraud, safety, privacy, payments, accessibility, and other consumer matters.

Cuddle offers and markets the Service only to eligible adults located in the fifty states and the District of Columbia. Purchased Premium is currently offered as thirty-day, fixed-term, non-renewing access through Cuddle’s authorized direct checkout.

Additional information may appear in the State-Specific Terms & Cancellation Notices (“State-Specific Terms”), checkout disclosures, offer-specific or purchase-specific terms, product disclosures, receipts, account notices, safety or screening notices, privacy or cookie notices, the Contact / Legal Notices, or another lawful method.

Not every state-specific right applies to every user, account, purchase, request, access period, or circumstance. Applicability depends on the relevant facts and applicable law.

16.2 State-Specific Terms Are Part of These Terms

The State-Specific Terms are Additional Terms and are incorporated into these Terms to the extent applicable.

State-specific rights may depend on residence, billing address, checkout location, place of contract formation or use, purchase date, payment method, product type, access period, account status, request date, and other legally relevant connections.

Cuddle may provide different notices, acknowledgment steps, checkout flows, cancellation methods, refund information, privacy or cookie choices, safety or screening disclosures, fraud warnings, support processes, or accessibility methods where required or permitted by law.

Providing a notice or process does not mean that every state-specific law applies, that Cuddle concedes a law applies, or that Cuddle offers a model or process described only for legal-compliance purposes.

16.3 Order of Priority and Legal References

If these Terms conflict with the State-Specific Terms regarding a state-specific subject, the State-Specific Terms control that subject to the extent required by law.

A more specific checkout disclosure, offer-specific or purchase-specific term, product disclosure, receipt, state notice, privacy or cookie notice, screening or safety notice, cancellation confirmation, account notice, or applicable law controls the matter it addresses to the extent required.

State laws may use terms such as subscription, renewal, automatic renewal, online cancellation, trial conversion, dating service, social-referral service, cooling-off period, rescission, pause, hold, screening, or background check.

References to those terms preserve applicable rights and address legal terminology. They do not mean Cuddle currently offers every described model or process.

Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic trial-to-paid conversion, automatic repurchase, or external purchase channels.

Continued purchased Premium access requires a new checkout and separate payment authorization.

16.4 How to Exercise State-Specific Rights

Use the method stated in the applicable State-Specific Terms, checkout disclosure, purchase-specific term, Privacy Policy, Purchase Terms, Contact / Legal Notices, account notice, or law.

For statutory cancellation requests or another cancellation right provided by law, contact:

cancellations@cuddle-global.com

For billing questions, refunds, duplicate or unauthorized charges, billing errors, chargebacks, or payment disputes, contact:

billing@cuddle-global.com

For privacy or data-rights requests, consent withdrawal, opt-outs, authorized-agent requests, or privacy appeals where available, contact:

privacy@cuddle-global.com

For safety concerns, use available in-Service reporting tools or contact:

safety@cuddle-global.com

For security concerns, contact:

security@cuddle-global.com

Include enough information to identify your account, purchase or request, state of residence where relevant, and authority to act.

Do not send passwords, authentication codes, full payment card numbers, card security codes, full bank credentials, identity-document images, government identification, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, messages, profile fields, reports, appeals, support channels, or mail.

When Cuddle requires identity-document review, government ID review, or photo or selfie review for a specific request, use only the secure review flow made available in the Service.

16.5 Statutory Cancellation, Refunds, and Purchase-Specific Rights

Certain laws or purchase-specific terms may provide cancellation, rescission, refund, pause, hold, or related rights for a qualifying dating-service contract, social-referral-service contract, or another covered transaction.

Where such a right applies, Cuddle will honor it as required by law, the State-Specific Terms, Purchase Terms, checkout disclosures, purchase-specific terms, product disclosures, or Cuddle’s written approval.

Purchased Premium is fixed-term and non-renewing. No cancellation is required to prevent a future renewal charge because Cuddle does not automatically charge your payment method again when the disclosed thirty-day access period ends.

A statutory-cancellation or refund request does not automatically:

• delete your account;
• resolve a chargeback or unauthorized-transaction claim;
• remove information another user received; or
• eliminate records Cuddle may retain under the Privacy Policy and applicable law.

16.6 Death, Disability, Relocation, and Representative Requests

Certain laws or purchase-specific terms may provide cancellation, refund, suspension, extension, or another remedy if a user dies, becomes disabled, relocates, enters military service, is hospitalized, or experiences another legally recognized circumstance.

Where such a right applies, the user or an authorized representative may submit a request through the statutory-cancellation channel or another method required by law.

Cuddle may request information reasonably necessary to:

• identify the account and purchase;
• establish the event and legal basis; and
• confirm the requester’s authority.

Cuddle will seek only information reasonably appropriate for the request and process it under the Privacy Policy and applicable law.

Nothing in this Section makes an account, profile, Premium access, Match, message history, review status, or personal license transferable to an estate, representative, family member, or another person unless applicable law or Cuddle’s written terms require that result.

16.7 Safety, Screening, Fraud, and Awareness Notices

Certain states may require dating-safety notices, fraud warnings, criminal-background-screening disclosures, sex-offender-registry notices, public-record-review notices, account-review disclosures, or acknowledgment steps before or during use of particular features.

Cuddle may provide these through:

• the State-Specific Terms;
• the Safety Tips / Dating Safety Notice;
• the Criminal Background Screening Disclosure;
• registration or messaging flows;
• checkout;
• account notices;
• email;
• Legal pages; or
• another lawful method.

Cuddle does not conduct criminal background checks or sex-offender-registry checks on all users.

Any screening, public-record review, identity-document review, government ID review, photo or selfie review, account indicator, safety tool, fraud-prevention tool, payment-risk tool, moderation action, or report response may be limited, delayed, incomplete, unavailable, inaccurate, dependent on available information, or circumvented.

No such process guarantees another user’s identity, age, location, background, criminal history, relationship status, intentions, truthfulness, safety, compatibility, availability, or future conduct.

16.8 Privacy, Payment, Accessibility, and Other Protected Rights

State laws may provide rights concerning:

• access, deletion, correction, or portability;
• consent withdrawal;
• sensitive information;
• opt-outs and privacy appeals;
• data security and breach notification;
• billing errors and unauthorized transactions;
• chargebacks;
• accessibility and anti-discrimination;
• small claims and court access;
• public injunctive relief; or
• other protections.

Use the channel identified in the Privacy Policy, Purchase Terms, State-Specific Terms, Contact / Legal Notices, checkout disclosure, purchase-specific term, or applicable law.

Cuddle may reasonably confirm residency, account ownership, purchase details, identity, or authority to act before fulfilling a request. Any review will be limited to what is reasonably appropriate for the request and applicable law.

Section 15 and every other provision of these Terms apply only to the extent permitted by non-waivable law.

Nothing prevents:

• a good-faith report to a regulator, law-enforcement authority, payment provider, bank, card issuer, privacy authority, court, or other lawful body; or
• the good-faith exercise of a protected right.

16.9 No Waiver, No Prohibited Use, and Relationship to Other Terms

No provision of these Terms, the State-Specific Terms, a checkout disclosure, support response, refund or cancellation response, privacy or safety response, enforcement action, or dispute process waives or limits a right that cannot lawfully be waived or limited.

This Section is supplemented by the:

• Privacy Policy;
• Purchase Terms;
• Paid Features Terms;
• Prohibited Services, Payments & Commerce Policy;
• Community Guidelines;
• Safety Tips / Dating Safety Notice;
• Criminal Background Screening Disclosure;
• Cookie / Tracking Policy;
• Copyright / IP Complaints Policy;
• Contact / Legal Notices;
• Cuddle Access & Pricing page;
• checkout disclosures;
• offer-specific terms;
• purchase-specific terms;
• product disclosures; and
• applicable law.

No state-specific notice, cancellation or refund process, privacy process, screening or safety notice, payment right, support response, promotion, complimentary access, secure review flow, or consumer-rights process authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, payment facilitation, marketplace activity, stored value, wallets, virtual credits, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

Nothing in this Section limits any non-waivable cancellation, refund, privacy, safety, screening, fraud, payment, billing-error, unauthorized-transaction, chargeback, consumer-protection, accessibility, anti-discrimination, data-security, breach-notification, consent, opt-out, appeal, intellectual-property, public-injunctive-relief, court-access, or other right, remedy, forum, procedure, or protection under applicable law.

17. Changes, Company Information, Contact, and Miscellaneous

17.1 Changes to These Terms

Cuddle may update these Terms and applicable Additional Terms.

For a material change, Cuddle will update the Effective Date or Last Updated date and provide any required notice through the Service, a Legal page, email, an in-Service notice, checkout, or another permitted method.

Where law requires advance notice, consent, acknowledgment, an opt-out or rejection right, or another process, Cuddle will follow it.

Unless applicable law requires otherwise, updated Terms apply prospectively from their stated effective date. Where permitted by law, continued use after that date and any required notice means that you accept the updated Terms.

If you do not agree, you must stop using the Service, except for lawful support, privacy, billing, refund, statutory-cancellation, security, or legal communications concerning an existing account or purchase.

Purchased Premium is thirty-day, fixed-term, and non-renewing. No action is required to prevent a renewal charge because Cuddle does not currently offer subscriptions, recurring billing, automatic renewal, automatic repurchase, automatic trial-to-paid conversion, or external purchase channels.

An update will not retroactively increase an authorized charge, create a new charge, shorten an active purchased Premium period, or eliminate a non-waivable right.

Changes to Section 15 are governed by Section 15.

17.2 No Update or Communication Authorizes Prohibited Activity

No update, Additional Term, disclosure, support response, promotion, refund, cancellation, feature, authenticated review flow, provider relationship, payment-participant relationship, or legal process authorizes Prohibited Services, Prohibited Payments, external payment requests, user-to-user transfers of value, adult-content monetization, sexual services, escort services, compensated dating, sugar arrangements, paid companionship, payment facilitation, marketplace activity, stored value, wallets, cryptocurrency, money transmission, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.

The Prohibited Services, Payments & Commerce Policy controls those subjects. A later clarification, reorganization, or additional example does not mean previously prohibited conduct was permitted.

17.3 Cuddle Operator, Contracting Seller, and Addresses

Cuddle is operated by:

Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle

Third Hub US, Inc., d/b/a Cuddle is the contracting party for the Service and the contracting seller for direct purchases completed through Cuddle’s authorized checkout, unless a legally required purchase-specific disclosure states otherwise.

Cuddle’s operating address is:

Third Hub US, Inc., d/b/a Cuddle

6900 Dallas Pkwy

Plano, TX 75024

United States

This is an office from which Cuddle conducts business operations.

Cuddle’s business mailing address is:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

The business mailing address may be used for general correspondence where no more specific method is required and for an optional mailed copy of a Notice of Dispute. Email delivery under Section 15 remains sufficient unless law requires another method.

Neither address is necessarily Cuddle’s registered-agent, service-of-process, emergency, payment, refund, statutory-cancellation, privacy-request, support, or review-submission address.

Do not mail payments, credentials, full payment card or bank information, identity-document images, government identification, photo or selfie review materials, private keys, wallet credentials, information about minors, medical records, or other highly sensitive information.

When Cuddle requests identity-document review, government ID review, or photo or selfie review, use only the authenticated review flow made available through the Service.

Cuddle may update an address through these Terms, the Contact / Legal Notices, or another permitted notice.

17.4 Official Contact Channels

Unless another method is required by law, Section 15, a specific Additional Term, or legal process, Cuddle’s official channels include:

• General Support: support@cuddle-global.com
• Billing, Refunds, Duplicate or Unauthorized Charges, Chargebacks, and Payment Disputes: billing@cuddle-global.com
• Statutory Cancellation Requests: cancellations@cuddle-global.com
• Privacy and Data-Rights Requests: privacy@cuddle-global.com
• Safety Reports: safety@cuddle-global.com
• Security Reports: security@cuddle-global.com
• Formal Legal Notices: legal@cuddle-global.com
• Eligible Enforcement Appeals: appeals@cuddle-global.com
• Copyright Complaints: copyright@cuddle-global.com
• Other IP and Rights Complaints: ip@cuddle-global.com
• Arbitration Opt-Out and Material-Change Rejection: arbitrationoptout@cuddle-global.com

Use the channel that best matches your request. A general support request is not automatically another request, Notice of Dispute, arbitration communication, legal notice, or service of process.

Using the wrong channel may delay review and may not satisfy a deadline unless law requires otherwise or Cuddle accepts the communication in writing.

The Contact / Legal Notices control current routing. Section 15 controls Notices of Dispute and arbitration-related communications.

Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger, contact local emergency services.

17.5 Formal Legal Notices and Service of Process

Formal legal notices are different from operational requests.

Unless another method is required, formal legal communications other than a Notice of Dispute or arbitration-related communication may be directed to:

legal@cuddle-global.com

Sending a document to an email address, mailing address, support channel, in-Service message, social-media account, employee, service provider, or third party does not by itself constitute valid service of process, consent to jurisdiction, or waiver of an objection.

Cuddle does not accept service of process through those methods unless law requires otherwise or Cuddle expressly accepts service in writing. Service must comply with law and be directed to the legally appropriate registered agent, recipient, address, or method.

Subpoenas, court orders, preservation requests, law-enforcement requests, regulatory requests, and emergency requests must follow applicable law and the Contact / Legal Notices. Notices of Dispute and arbitration-related notices must follow Section 15.

17.6 Governing Law

These Terms and any Dispute between you and Cuddle are governed by Delaware law, without regard to conflict-of-law rules that would require another jurisdiction’s laws.

The Federal Arbitration Act governs Section 15 to the fullest extent permitted by law. Cuddle’s Texas operating office does not, by itself, change this provision.

This Section does not limit any non-waivable right, forum, procedure, remedy, notice, or protection under applicable law.

17.7 Assignment, Transfer, and Delegation

You may not assign, transfer, delegate, sublicense, or convey your account, these Terms, related rights or obligations, Premium access, purchase or refund rights, statutory-cancellation or privacy rights, review status, or another Service benefit without Cuddle’s prior written consent, except where law permits or requires otherwise.

This restriction does not prevent a lawful authorized-agent, estate, guardianship, or representative process.

Cuddle may transfer these Terms and related rights, obligations, operations, records, and Service assets in connection with a merger, acquisition, financing, restructuring, asset sale, affiliate transfer, change of control, bankruptcy, or similar transaction, subject to law, the Privacy Policy, completed-purchase rights, and non-waivable rights.

An attempted assignment or transfer that violates this Section is void to the extent permitted by law.

17.8 Severability, Waiver, Interpretation, and Headings

If a provision is invalid, illegal, or unenforceable, it will be enforced to the maximum lawful extent, and the remaining provisions will remain effective, except where Section 15 provides a different result.

Cuddle’s failure or delay in enforcing a provision is not a waiver. A waiver must be in writing and signed by an authorized Cuddle representative unless law requires otherwise. A waiver in one instance does not waive another instance.

Headings are for convenience only. “Including” means “including without limitation.” Examples are illustrative and not exhaustive. The singular includes the plural, and the plural includes the singular, where context permits.

17.9 Force Majeure and Independent Relationship

To the fullest extent permitted by law, Cuddle is not responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, public-health emergencies, war, civil unrest, labor disputes, government action, sanctions, court orders, infrastructure or telecommunications failures, cybersecurity incidents, provider outages, payment-participant issues, or other third-party failures.

Cuddle may reasonably limit, delay, suspend, or modify affected functionality during such an event.

This Section does not excuse a non-waivable duty, increase an authorized charge, create a new charge, shorten an active purchased Premium period, or eliminate a refund, access-restoration obligation, or other remedy required by law or purchase-specific terms.

These Terms do not create a partnership, joint venture, employment, agency, franchise, fiduciary, professional-advisory, payment-services, money-transmission, banking, lending, brokerage, escrow, marketplace, emergency-response, personal-security, or other special relationship.

Except for persons expressly identified as intended third-party beneficiaries, no nonparty may enforce these Terms.

17.10 Entire Agreement and Survival

These Terms, applicable Additional Terms, the Cuddle Access & Pricing page, checkout disclosures, offer-specific and purchase-specific terms, product disclosures, state-specific notices, and required notices form the agreement between you and Cuddle and supersede prior understandings on the same subject, except for a controlling written agreement.

A more specific checkout, offer, purchase, product, privacy, state-specific, or legally required disclosure controls the subject it specifically addresses to the extent required by law.

A general advertisement, oral statement, informal message, social-media post, or support response does not modify these Terms or create a waiver unless incorporated into an authorized published or written agreement.

Provisions that by their nature should survive will survive account restriction, suspension, deletion, or termination; expiration or loss of Premium; completion, reversal, refund, statutory cancellation, or chargeback of a purchase; termination of these Terms; and the end of your relationship with Cuddle.

Surviving provisions may include those concerning purchases, payments, refunds, cancellations, records, prohibited conduct, User Content, licenses, privacy, intellectual property, enforcement, disclaimers, liability limits, indemnification, dispute resolution, governing law, assignment, severability, legal notices, and non-waivable rights.

This Section is supplemented by the Additional Terms and applicable law. More specific terms and non-waivable law control the subjects they address.