Cuddle Terms of Service

Effective Date: May 8, 2026

1. Introduction and Acceptance of Terms

1.1 Welcome to Cuddle

Welcome to Cuddle.

These Terms of Service, together with the policies and additional terms that apply to your use of Cuddle, form a legally binding agreement between you and Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

Cuddle is an 18+ online dating and social connection service. We help eligible adults create profiles, discover other users, communicate, manage account and visibility settings, use safety and reporting tools, contact support, and access optional paid digital features made available by Cuddle.

Please read these Terms carefully. They explain the rules that apply when you access or use Cuddle, create an account, communicate with other users, submit content, purchase or use a paid feature, contact support, submit a report, submit a privacy request, submit a legal notice, or otherwise interact with the Service.

1.2 What These Terms Cover

In these Terms, the “Service” means Cuddle’s website, web-based applications, accounts, profiles, discovery tools, matching or connection features, messaging and communication features, safety tools, reporting tools, moderation systems, optional paid features, checkout flows, billing flows, cancellation and refund flows, support channels, notices, content, communications, and related services provided by or on behalf of Cuddle.

These Terms apply whenever you access or use the Service, whether through a website, web application, browser, device, account, checkout flow, support channel, reporting tool, communication feature, or any other method we make available.

The Service and paid features may not be available in all countries, states, territories, regions, or jurisdictions. We may restrict, suspend, terminate, delay, review, block, or condition access where necessary or appropriate for legal, payment, safety, fraud-prevention, payment-risk, tax, operational, compliance, or business reasons.

1.3 Your Agreement to These Terms

By creating an account, clicking a button or checking a box indicating acceptance, accessing or using the Service, purchasing or using a paid feature, submitting content, communicating with another user, submitting a report, contacting support, submitting a privacy request, submitting a legal notice, or otherwise interacting with Cuddle, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not create an account, access the Service, use the Service, purchase any paid feature, communicate with users through the Service, submit content, or otherwise interact with Cuddle.

Your agreement may be shown through electronic records, account records, checkout records, clickwrap records, payment authorization records, or support records, to the fullest extent permitted by law.

1.4 Eligibility Summary

You may use Cuddle only if you are at least eighteen (18) years old, legally able to enter into a binding agreement with Cuddle, and permitted to use the Service under the laws that apply to you.

Minors may not create accounts, access the Service, use the Service, purchase paid features, appear in content, communicate with users, submit content, submit reports, submit appeals, submit privacy requests, submit legal notices, or otherwise interact with Cuddle.

More detailed eligibility, account registration, account security, verification, restricted-location, and payment-authorization rules are provided in the Eligibility and Accounts sections of these Terms.

1.5 Other Policies Also Apply

These Terms work together with other Cuddle policies, notices, disclosures, and additional terms, including our Privacy Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms & Cancellation Notices, Cookie / Tracking Policy, Copyright / IP Complaints, Contact / Legal Notices, and any feature-specific, purchase-specific, jurisdiction-specific, verification-specific, checkout-specific, or other additional terms we present to you.

We refer to these as the “Additional Terms.” If there is a conflict between these Terms and any Additional Terms, the more specific terms control for the subject matter they address, unless these Terms, the applicable Additional Terms, or applicable law provide otherwise. If applicable law gives you a non-waivable right greater than the rights described here, that law controls to the extent required.

1.6 Privacy, Purchases, and Prohibited Uses

Our Privacy Policy explains how Cuddle collects, uses, shares, stores, protects, deletes, and otherwise processes personal information in connection with the Service. If there is a conflict regarding the handling of personal information, the Privacy Policy controls.

Cuddle may offer optional paid digital features. Paid features are sold only for access to Cuddle-operated Service functionality. Payments on Cuddle are made only to Cuddle and are not payments to or for another user. Cuddle uses authorized third-party payment processors. Stripe may be used only if Stripe has approved and enabled payment processing for Cuddle’s applicable business model and jurisdiction.

Cuddle is not an adult content platform, pornography service, escort service, prostitution service, compensated dating service, sugar dating service, creator monetization platform, tipping platform, peer-to-peer payment service, money transmitter, stored-value provider, wallet provider, gift card issuer, cryptocurrency service, digital asset service, financial institution, or marketplace for sexual content, sexual services, monetized user content, or transfers of value between users.

More detailed purchase and prohibited-use rules are provided in the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, and related sections of these Terms.

1.7 Communications, Changes, and Important Legal Terms

Cuddle may send you service-related communications electronically, including account, safety, fraud, privacy, legal, billing, receipt, refund, cancellation, payment-dispute, enforcement, appeal, and policy-update communications.

We may update these Terms from time to time. If we make material changes, we will update the Effective Date and provide notice as required by applicable law. Your continued access to or use of the Service after updated Terms become effective means that you agree to the updated Terms, except where applicable law requires a different process or consent.

Section 15 contains an arbitration agreement and class-action waiver, subject to exceptions, opt-out rights, and applicable law. Nothing in these Terms limits any cancellation, refund, privacy, safety, consumer-protection, payment, unauthorized-transaction, public-injunctive-relief, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, or other right that cannot lawfully be waived, excluded, restricted, or limited.

2. Eligibility and 18+ Requirement

2.1 Adults Only

Cuddle is an 18+ service.

You may use Cuddle only if you are at least eighteen (18) years old, legally able to enter into a binding agreement with Cuddle, and permitted to use the Service under the laws that apply to you.

By creating an account, accessing or using the Service, communicating with other users, submitting content, submitting a report, contacting support, submitting a privacy request, submitting an appeal, submitting a legal notice, purchasing or using any paid feature, or otherwise interacting with Cuddle, you represent and warrant that:

• you are at least eighteen (18) years old;
• you have the legal capacity to agree to these Terms;
• your access to and use of the Service is lawful where you access or use it;
• your use of the Service does not violate any law, court order, contract, workplace rule, professional obligation, confidentiality obligation, family-law obligation, fiduciary duty, privacy obligation, payment obligation, or other obligation that applies to you; and
• you will comply with these Terms and all Additional Terms that apply to your use of Cuddle.

If you do not meet these requirements, you must not create an account, access the Service, use the Service, communicate with users, submit content, purchase or use any paid feature, or otherwise interact with Cuddle.

2.2 Minor Safety

Minors may not create accounts, access the Service, use the Service, purchase paid features, appear in content, communicate with users, submit content, submit reports, submit appeals, submit privacy requests, submit legal notices, or otherwise interact with Cuddle.

You may not use the Service to communicate with, solicit, target, identify, profile, groom, exploit, endanger, harass, threaten, expose, blackmail, extort, dox, or otherwise interact with minors.

You may not upload, send, request, possess, create, distribute, display, link to, reference, preserve, promote, or otherwise make available through or in connection with the Service any content that sexualizes, exploits, abuses, endangers, identifies, targets, depicts, or otherwise involves minors in an unlawful, unsafe, exploitative, or inappropriate manner.

If we reasonably believe that an account is used by a minor, was created for a minor, allows a minor to access the Service, involves a minor, depicts a minor in prohibited content, is being used to target a minor, or creates a risk to minors, we may suspend or terminate the account, restrict access, remove content, preserve relevant records, report the matter where legally required or appropriate, cooperate with service providers or lawful authorities, and take other action permitted by these Terms and applicable law.

2.3 Personal Use Only

The Service is for your personal, non-commercial use only, unless Cuddle expressly authorizes another use in writing.

You may not use the Service on behalf of another person, company, organization, agency, investigator, advertiser, recruiter, researcher, data broker, content seller, payment recipient, commercial seller, marketplace participant, financial service provider, regulated business, or other third party without our express written permission.

You may not use the Service for advertising, lead generation, commercial solicitation, recruitment, investigations, surveillance, background checks, data collection, scraping, competitive intelligence, AI training, user monetization, adult content sales, adult live-chat, escort services, compensated dating, sugar arrangements, sexual services, paid companionship, payment activity, user-to-user transfers of value, financial services, account brokerage, credential sharing, marketplace activity, or any other commercial purpose not expressly authorized by Cuddle in writing.

Nothing in this Section prevents you from using Cuddle for ordinary personal dating, conversation, discovery, social connection, or related personal interactions with eligible adult users, as permitted by these Terms.

2.4 Safety-Related Eligibility

To the fullest extent permitted by applicable law, by creating an account, accessing or using the Service, communicating with other users, submitting content, submitting reports, or purchasing or using any paid feature, you represent that:

• you are not required to register as a sex offender with any federal, state, local, territorial, tribal, military, or foreign registry;
• you have not been prohibited by law, court order, or any applicable authority from using a dating, communication, social connection, or online platform service;
• your use of the Service will not create a material safety risk to any user, minor, third party, service provider, payment processor, or Cuddle;
• you will not use the Service to engage in harassment, stalking, exploitation, human trafficking, sexual misconduct, sexual exploitation, child exploitation, violence, threats, fraud, blackmail, extortion, sextortion, doxxing, payment abuse, impersonation, prohibited services, prohibited payments, or other prohibited conduct; and
• you will not use the Service to solicit, arrange, advertise, promote, facilitate, or participate in any conduct that would violate our Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, or applicable law.

If applicable law limits our ability to require, rely on, or enforce any representation in this Section, this Section applies only to the maximum extent permitted by law.

Nothing in this Section means that Cuddle conducts criminal background checks, sex offender registry checks, identity verification checks, intention checks, relationship-status checks, or safety clearances on all users.

2.5 Restricted Locations, Sanctions, and Unsupported Use

The Service and paid features may not be available in all countries, states, territories, regions, or jurisdictions.

You may not access or use the Service if doing so would violate applicable export-control laws, sanctions laws, anti-money-laundering laws, anti-terrorism laws, payment rules, card-network rules, bank requirements, service-provider requirements, or other laws restricting access to services by certain persons, entities, territories, or jurisdictions.

You represent that you are not located in, organized under the laws of, ordinarily resident in, or accessing the Service from any country, territory, or jurisdiction where providing the Service to you would be prohibited by applicable law.

You also represent that you are not listed on, owned or controlled by anyone listed on, or acting on behalf of anyone listed on, any sanctions, denied-party, restricted-party, terrorist, or blocked-person list maintained by the United States or any other applicable governmental authority.

We may refuse, restrict, suspend, condition, delay, review, block, or terminate access to the Service, account creation, profile visibility, messaging, purchases, paid features, checkout, payment methods, verification, support channels, privacy request methods, or any feature where we determine that offering access may create legal, regulatory, sanctions, safety, security, privacy, payment, fraud, chargeback, tax, operational, reputational, or business risk.

2.6 Verification and Eligibility Checks

We may ask you to provide age, identity, residency, location, payment, billing, account ownership, eligibility, or other information at any time if we reasonably determine that the information is necessary or appropriate for safety, fraud prevention, payment-risk management, account recovery, support, legal compliance, privacy compliance, moderation, or enforcement of these Terms.

Verification may include email verification, phone verification, age checks, photo or selfie checks, liveness checks, identity document checks, payment-method verification, billing information verification, location or residency confirmation, device checks, account history review, support history review, transaction review, chargeback history review, account ownership confirmation, or other verification steps that we make available.

If you do not provide information we reasonably request, if the information you provide is false, misleading, incomplete, outdated, or unverifiable, or if we cannot reasonably confirm your eligibility, account ownership, payment authorization, or compliance with these Terms, we may suspend, restrict, terminate, or refuse your access to the Service, to the fullest extent permitted by law.

Any verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or similar feature may be limited in scope, may rely on user-provided information or third-party information, may be incomplete or inaccurate, may be unavailable in some jurisdictions, and does not guarantee that a user is safe, truthful, eligible, available, compatible, trustworthy, verified, or appropriate to interact with.

2.7 Consequences of Ineligibility

If we reasonably believe that you are ineligible to use the Service, have provided false or misleading information, have used the Service from an unsupported or restricted location, have violated safety-related eligibility rules, have failed verification, have used an unauthorized payment method, or have otherwise violated this Section, we may take action permitted by these Terms and applicable law.

Such action may include refusing account creation, restricting access, suspending or terminating an account, limiting messaging, limiting visibility, blocking payment methods, delaying or declining transactions, requiring additional verification, removing content, preserving records, reporting matters where legally required or appropriate, cooperating with service providers or lawful authorities, and enforcing these Terms.

Nothing in this Section limits any non-waivable cancellation, refund, privacy, safety, consumer-protection, payment, unauthorized-transaction, disability-related, death-related, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, or other right that may apply to you under applicable law.

3. The Cuddle Service

3.1 What Cuddle Is

Cuddle is an 18+ online dating and social connection service.

Cuddle is designed to help eligible adults create profiles, discover other users, communicate, manage account and visibility settings, use safety and reporting tools, contact support, and access optional paid digital features made available by Cuddle.

The Service is intended for eligible adults seeking dating, conversations, introductions, social connection, or related personal interactions with other eligible adults.

Cuddle is not a professional matchmaking service, background-check service, identity-verification service for all users, private investigation service, relationship advice service, legal advice service, therapy service, medical service, crisis response service, emergency response service, financial service, payment service for users, or personal security service.

3.2 Service Features

The Service may include features such as:

• account registration and login;
• account settings and account management;
• profile creation, profile editing, and profile display;
• discovery, recommendation, visibility, matching, or connection features;
• messaging, reactions, communication tools, and related features;
• blocking, muting, unmatching, reporting, and safety tools;
• moderation, fraud-prevention, security, and account-integrity systems;
• customer support, billing support, cancellation support, safety support, privacy support, security support, legal notice support, and appeals support;
• optional paid features;
• checkout, billing, cancellation, refund, and chargeback-support flows;
• cookies, analytics, security technologies, fraud-prevention technologies, payment-risk technologies, communications technologies, and similar technologies;
• verification features, where used;
• state-specific notices, cancellation notices, refund notices, privacy notices, safety notices, or screening disclosures where applicable; and
• other features, content, communications, tools, or services provided by or on behalf of Cuddle.

We may add, remove, change, test, limit, suspend, rename, reconfigure, or discontinue any part of the Service from time to time, to the fullest extent permitted by law.

3.3 Intended Use

The Service is intended for personal, non-commercial dating, conversation, discovery, social connection, and related personal interactions between eligible adult users.

You are responsible for determining whether your use of the Service is appropriate for you in light of your personal circumstances and any legal, contractual, family, workplace, professional, confidentiality, privacy, fiduciary, court-ordered, or other obligations that may apply to you.

Nothing in the Service or these Terms authorizes, encourages, requires, or advises you to violate any law, court order, contract, workplace policy, professional obligation, confidentiality obligation, privacy obligation, family-law obligation, fiduciary duty, or other duty applicable to you.

You are responsible for how you access and use the Service, what information you provide, what content you submit, what settings you select, what paid features you purchase, how you communicate with other users, and whether you move any interaction off the Service.

3.4 No Guaranteed Outcomes

Cuddle does not guarantee that any connection, match, message, reply, conversation, introduction, meeting, date, relationship, compatibility, user outcome, visibility level, engagement level, or other result will occur.

Cuddle does not guarantee any user’s identity, age, location, relationship status, marital status, intentions, truthfulness, legitimacy, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex offender status, employment, education, financial condition, immigration status, or personal circumstances.

Unless Cuddle expressly states otherwise for a specific feature, program, jurisdiction, or user category, Cuddle does not conduct criminal background checks, sex offender registry checks, identity verification checks, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on all users.

Any optional verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or similar feature may be limited in scope, may rely on user-provided information or third-party information, may be incomplete or inaccurate, may be unavailable in some jurisdictions, and does not guarantee that a user is safe, truthful, eligible, verified, available, compatible, trustworthy, or appropriate to interact with.

3.5 What Cuddle Does Not Provide

Cuddle does not provide legal advice, relationship advice, marriage counseling, therapy, medical advice, crisis response, emergency response, private investigation services, employment services, professional matchmaking services, comprehensive background checks, identity verification for all users, personal security services, financial services, or payment processing services for users.

The Service does not create any attorney-client, therapist-client, medical, fiduciary, agency, employment, partnership, joint venture, financial-advisory, broker-customer, lender-borrower, bank-customer, payment-services, money-transmission, or other special relationship between you and Cuddle.

If you need legal, medical, mental-health, safety, emergency, financial, or other professional help, you should contact an appropriate professional or emergency service.

Cuddle support channels are not emergency-response channels. If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, do not rely on Cuddle, in-Service reporting tools, emails, support channels, safety support, legal notices, moderation tools, or appeal channels. Contact local emergency services, law enforcement, crisis services, medical professionals, or another appropriate emergency resource immediately.

3.6 Service Availability and Changes

We do not guarantee that the Service, or any part of the Service, will always be available, uninterrupted, secure, error-free, compatible with any particular device, browser, operating system, network, payment method, payment processor, service provider, or jurisdiction.

We may test, modify, limit, suspend, discontinue, or change features, designs, settings, recommendation systems, ranking systems, visibility tools, messaging tools, safety tools, verification tools, privacy settings, paid features, prices, promotions, checkout flows, support channels, or other parts of the Service.

Different users may see different features, interfaces, offers, prices, limits, notices, safety notices, verification requirements, moderation actions, payment methods, checkout flows, support options, privacy choices, or product experiences depending on lawful factors such as location, jurisdiction, account history, risk signals, product testing, feature availability, eligibility, safety needs, compliance requirements, privacy requirements, payment requirements, payment-risk signals, fraud-prevention needs, or other operational considerations.

Nothing in these Terms requires Cuddle to continue offering any specific feature, paid feature, price, promotion, checkout flow, payment method, verification method, safety tool, support channel, or product experience.

3.7 Paid Features Are Service Functionality Only

Cuddle may offer optional paid digital features.

Paid features are sold only for access to Cuddle-operated Service functionality. Paid features are not payments to or for another user and do not guarantee matches, replies, messages, responses, conversations, introductions, meetings, dates, relationships, compatibility, user safety, user truthfulness, user identity, user intentions, user availability, visibility, engagement, or any particular result.

Paid features are not tips, donations, user payouts, creator payouts, cash-outs, revenue sharing, stored value, wallet balances, gift cards, prepaid value, cash equivalents, payment instruments, deposits, cryptocurrency, digital assets, securities, rewards convertible to cash, money transmission, remittance, lending, credit, investment services, brokerage services, securities services, financial advisory services, banking services, or other financial products or services.

Additional terms for paid features are provided in the Paid Features Terms, Purchase, Billing, Cancellation & Refund Terms, checkout disclosures, purchase-specific terms, State-Specific Terms & Cancellation Notices, and applicable law.

3.8 Third-Party Services and Off-Service Interactions

Some parts of the Service may rely on, link to, or interoperate with third-party services, including payment processors, fraud-prevention vendors, payment-risk vendors, hosting providers, cloud providers, communications providers, analytics providers, verification vendors where used, customer-support tools, safety vendors, security vendors, moderation vendors, consent-management providers where used, privacy request providers where used, or other service providers.

Your use of third-party services may be subject to separate terms, privacy policies, cookie policies, security practices, payment rules, refund procedures, cancellation procedures, dispute procedures, and other procedures provided by those third parties.

Cuddle is not responsible for third-party services that it does not own or control, except to the extent required by applicable law.

If you move a conversation off the Service, click an external link, scan a QR code, use an external messaging app, visit an external website, use a payment app, provide a payment handle, provide a wallet address, or provide information to another platform or third party, you do so at your own risk.

You may not use third-party services, external links, QR codes, payment handles, wallet addresses, external messaging platforms, external payment apps, external websites, third-party platforms, or off-Service communications to evade these Terms, the Additional Terms, payment-risk controls, fraud-prevention systems, safety tools, moderation systems, privacy choices, or enforcement actions.

4. Accounts, Security, and Verification

4.1 Account Registration

To access certain features, you may need to create an account using a registration method that Cuddle makes available.

You agree to provide accurate, current, and complete information when you create an account, use the Service, purchase or use a paid feature, respond to verification requests, communicate with support, submit reports, submit privacy requests, submit billing requests, submit cancellation requests, submit appeals, submit legal notices, or otherwise interact with Cuddle.

You must keep your account information updated.

If the Service allows you to use a display name, alias, initials, username, or profile identifier, you may do so only if it is not false, deceptive, impersonating, fraudulent, materially misleading, unlawful, abusive, harassing, hateful, exploitative, sexually explicit, commercial, payment-related, or otherwise inconsistent with these Terms.

You may not provide false, deceptive, materially incomplete, or misleading information about your age, identity, location, eligibility, account ownership, payment authority, billing information, relationship status, marital status, personal circumstances, availability, intentions, background, verification status, safety status, authority to use the Service, or any other information material to your use of Cuddle.

If information associated with your account appears false, misleading, incomplete, outdated, unverifiable, fraudulent, inconsistent with these Terms, inconsistent with payment-risk controls, inconsistent with safety requirements, or inconsistent with legal, privacy, security, fraud-prevention, payment-risk, or compliance requirements, we may suspend, restrict, terminate, or refuse access to the Service, to the fullest extent permitted by law.

4.2 One Account Per Person; No Account Transfers

Unless Cuddle expressly authorizes otherwise in writing, you may maintain only one Cuddle account at a time.

Your account is personal to you. You may not sell, assign, transfer, license, share, rent, lease, broker, trade, sublicense, lend, pledge, or otherwise make your account available to any other person or entity.

You may not allow another person to access the Service through your account, and you may not use another person’s account unless both that person and Cuddle expressly authorize it in writing.

You may not create, maintain, use, or control accounts for resale, account farming, access brokerage, credential sharing, lead generation, commercial solicitation, scraping, fraud, abuse, ban evasion, payment block evasion, chargeback evasion, verification evasion, prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, financial services, or any other unauthorized purpose.

You may not sell, transfer, trade, broker, or otherwise make available any profile, login credentials, messaging access, paid feature access, account-related benefit, verification status, visibility feature, pass, boost, digital benefit, or other Service access.

4.3 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials, passwords, authentication codes, linked email accounts, phone numbers, devices, browsers, payment methods, and any other access methods associated with your account.

You should use a secure password, protect your email account and devices, avoid sharing login credentials, keep your contact information current, review suspicious activity, and log out when using shared, public, household, workplace, borrowed, managed, monitored, or otherwise non-private devices or networks.

If another person has access to your device, browser, email account, phone number, payment method, authentication code, local storage, browser history, notifications, or account credentials, that person may be able to discover, access, copy, forward, screenshot, record, or misuse your account or information.

Privacy settings, visibility controls, blocking tools, safety tools, and account settings do not eliminate these risks.

You must notify us promptly at security@cuddle-global.com or support@cuddle-global.com if you know or reasonably suspect that your account, credentials, device, email address, phone number, third-party login, payment method, billing information, authentication method, or other access method has been lost, stolen, compromised, accessed without authorization, or otherwise misused.

If we reasonably believe that your account, credentials, device, email address, phone number, linked third-party login account, payment method, billing information, authentication method, or other access method has been compromised, misused, accessed without authorization, or used in connection with fraud, abuse, chargebacks, scams, impersonation, account takeover, prohibited services, prohibited payments, payment abuse, or other material risk, we may suspend, restrict, lock, recover, or terminate the account, require additional verification, reset credentials, revoke sessions, block payment methods, preserve records, or take other measures reasonably necessary to protect you, other users, the Service, payment processors, service providers, or Cuddle.

4.4 Third-Party Login and Authentication Services

If we allow registration, login, account recovery, authentication, or similar functionality through a third-party service, your use of that third-party service may be governed by that third party’s terms, privacy policies, cookie policies, security practices, and account rules.

Third-party login or authentication services may include email providers, single sign-on providers, device platforms, social accounts, authentication providers, account recovery providers, or similar services.

If you use a third-party login or authentication service, you authorize Cuddle to receive, process, store, and use information from or relating to that third-party service as described in our Privacy Policy and as reasonably necessary to provide, secure, support, and enforce the Service.

You are responsible for maintaining the security of any third-party account, email address, phone number, device, browser, or authentication method used to access Cuddle.

If you lose access to a third-party account, if the third-party service changes or disables its functionality, if the third-party service suspends or terminates your account, or if we are unable to verify your control of that third-party account, you may lose access to your Cuddle account or certain features until you complete any recovery or verification steps we reasonably require.

Cuddle is not responsible for the acts, omissions, outages, security practices, privacy practices, account actions, or terms of any third-party login, authentication, or account recovery service that Cuddle does not own or control, except to the extent required by applicable law.

4.5 Verification and Eligibility Checks

We may ask you to provide age, identity, residency, location, payment, billing, account ownership, eligibility, or other information at any time if we reasonably determine that the information is necessary or appropriate for safety, fraud prevention, payment-risk management, account recovery, support, legal compliance, privacy compliance, moderation, or enforcement of these Terms.

Verification may include email verification, phone verification, age checks, photo or selfie checks, liveness checks, identity document checks, payment-method verification, billing information verification, location or residency confirmation, device checks, account history review, risk-signal review, support history review, transaction review, chargeback history review, account ownership confirmation, or other verification steps that we make available.

If you do not provide information we reasonably request, if the information you provide is false, misleading, incomplete, outdated, or unverifiable, or if we cannot reasonably confirm your eligibility, account ownership, payment authorization, or compliance with these Terms, we may suspend, restrict, terminate, or refuse your access to the Service, to the fullest extent permitted by law.

Any verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or similar feature may be limited in scope, may rely on user-provided information or third-party information, may be incomplete or inaccurate, may be unavailable in some jurisdictions, and does not guarantee that a user is safe, truthful, eligible, available, compatible, trustworthy, verified, or appropriate to interact with.

Unless we expressly state otherwise for a specific feature, program, jurisdiction, or user category, Cuddle does not conduct criminal background checks, sex offender registry checks, identity verification checks, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on all users.

Our collection, use, sharing, retention, deletion, security, and other processing of verification information, sensitive personal information, sensitive data, biometric-related information, precise geolocation, government identification information, payment-related personal information, messages, reports, support communications, or similar information is described in our Privacy Policy and any verification-specific, privacy-specific, consent-specific, or feature-specific notice we provide.

4.6 Responsibility for Account Activity

You are responsible for activity that occurs through your account, including profile changes, messages, content submissions, purchases, checkout actions, payment authorizations, settings changes, reports, support requests, verification steps, privacy requests, appeals, legal notices, cancellation requests, refund requests, and other actions taken through the account.

We may treat activity taken through your account as activity taken by you, to the fullest extent permitted by law.

You are responsible for ensuring that your use of the Service, and any activity through your account, complies with these Terms, the Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, and applicable law.

Nothing in this Section limits any non-waivable consumer, payment, privacy, cancellation, refund, unauthorized-transaction, safety, disability-related, death-related, or other right you may have under applicable law.

4.7 Account Records, Evidence, and Recovery

To the fullest extent permitted by law and consistent with our Privacy Policy, we may maintain records relating to account creation, login activity, verification, purchases, payment authorization, checkout consent, billing communications, cancellation requests, refund requests, chargebacks, payment disputes, privacy requests, reports, moderation actions, safety actions, support interactions, security reports, appeals, legal requests, and other account-related activity.

We may use these records to operate the Service, provide support, process payments, respond to billing inquiries, process cancellations and refunds where applicable, prevent fraud, manage payment risk, respond to chargebacks and payment disputes, resolve disputes, enforce these Terms, comply with legal obligations, respond to privacy requests and privacy appeals where applicable, cooperate with service providers, payment processors, card networks, banks, regulators, law enforcement, courts, or other lawful authorities, and protect users, minors, the Service, payment processors, service providers, and Cuddle.

Electronic records, checkout records, clickwrap records, account records, transaction records, support records, service logs, security logs, payment records, consent records, privacy request records, and payment-risk records may be used as evidence of account activity, purchase authorization, acceptance of terms, cancellation requests, refund requests, disputes, reports, enforcement actions, or other relevant activity, to the fullest extent permitted by law.

We may offer account recovery tools, but we do not guarantee that an account can always be recovered. Account recovery may require verification, and we may deny recovery where we cannot reasonably verify account ownership or where recovery would create safety, fraud, payment, privacy, security, legal, or operational risk.

4.8 Account Deletion

You may request deletion of your account through the settings or support channels we make available.

Deleting your account may remove or disable your access to your account and may remove certain profile information from active display. However, account deletion may not immediately or permanently delete all personal information, content, messages, payment records, billing records, refund records, cancellation records, chargeback records, dispute records, tax records, accounting records, audit records, safety records, moderation records, fraud-prevention records, payment-risk records, privacy-compliance records, legal-compliance records, security records, support records, appeal records, legal notice records, backups, logs, archives, or service-provider records that Cuddle is permitted or required to retain.

Deleting your account does not automatically cancel a paid feature, reverse a completed purchase, stop an auto-renewing subscription if one is offered, or entitle you to a refund, except as expressly provided in these Terms, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, checkout disclosures, purchase-specific terms, or applicable law.

If your account is under review for fraud, abuse, safety risk, chargeback activity, payment dispute, legal request, suspected violation of these Terms, suspected prohibited services, suspected prohibited payments, account takeover, verification issue, privacy request, security issue, or other material risk, we may retain relevant information as reasonably necessary for investigation, enforcement, dispute resolution, fraud prevention, payment processing, payment-risk management, legal compliance, privacy compliance, safety, security, or protection of users and the Service.

4.9 Changes to Account or Verification Requirements

We may change account registration, authentication, verification, security, access, payment, account recovery, or eligibility requirements from time to time, to the fullest extent permitted by law.

If you no longer meet the requirements for maintaining an account or accessing a particular feature, or if we reasonably determine that additional requirements are necessary for safety, fraud prevention, payment-risk management, legal compliance, privacy compliance, security, user protection, or protection of the Service, we may suspend, restrict, condition, or terminate access to the account or feature.

We may also require additional verification, restrict purchases, block payment methods, limit messaging, restrict visibility, restrict access to paid features, or impose other reasonable conditions where we determine that doing so is necessary or appropriate for safety, fraud prevention, payment-risk management, legal compliance, privacy compliance, security, or protection of the Service.

Nothing in this Section limits any non-waivable cancellation, refund, consumer-protection, privacy, payment, unauthorized-transaction, public-injunctive-relief, disability-related, death-related, safety, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, or other right that may apply to you under applicable law or our State-Specific Terms & Cancellation Notices.

5. User Content and Content License

5.1 Types of Content

The Service may include different types of content.

“Your Content” means content, information, and materials that you upload, submit, send, display, report, generate, publish, transmit, link to, or otherwise make available through or in connection with the Service.

Your Content may include profile information, profile prompts, profile text, profile photos, profile videos if supported, messages, reactions, likes, matches or similar interactions if supported, links if permitted, reports, screenshots, support communications, billing communications, cancellation communications, safety communications, privacy requests, security reports, legal notices, appeals, rights-related complaints, verification submissions where used, payment-related or billing-related communications where provided by you, and other materials or communications you provide through or in connection with the Service.

“Member Content” means content, information, and materials that other users upload, submit, send, display, report, generate, publish, transmit, link to, or otherwise make available through or in connection with the Service.

“Cuddle Content” means content, software, interfaces, designs, text, graphics, trademarks, logos, icons, badges, indicators, databases, recommendation systems, ranking systems, discovery systems, moderation tools, safety systems, fraud-prevention systems, payment-risk systems, checkout interfaces, documentation, communications, and other materials that Cuddle or our licensors make available through or in connection with the Service.

5.2 You Are Responsible for Your Content

You are responsible for Your Content and for the consequences of creating, uploading, sending, displaying, linking to, reporting, or otherwise making it available through or in connection with the Service.

You represent and warrant that:

• you own Your Content or have all rights, permissions, licenses, consents, and authority necessary to provide Your Content and grant the rights described in these Terms;
• Your Content, and Cuddle’s use of Your Content as permitted by these Terms, will not violate any law, court order, contract, confidentiality obligation, privacy obligation, professional obligation, family-law obligation, fiduciary duty, workplace rule, payment rule, or other obligation that applies to you;
• Your Content will not infringe, misappropriate, or violate any intellectual-property, privacy, publicity, data-protection, consumer-protection, confidentiality, contractual, proprietary, moral, or other rights of any person or entity;
• to the extent Your Content states or implies facts about you or another person, those facts are accurate, current, not materially incomplete, and not misleading;
• Your Content complies with these Terms, the Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Safety Tips / Dating Safety Notice, Copyright / IP Complaints, and applicable law; and
• Your Content does not create legal, safety, privacy, payment, fraud, chargeback, reputational, operational, or compliance risk for Cuddle, users, payment processors, card networks, banks, service providers, or third parties.

5.3 Content Standards

You may not create, upload, send, display, link to, report, generate, publish, transmit, or otherwise make available any content that is unlawful, fraudulent, deceptive, misleading, defamatory, harassing, threatening, abusive, hateful, exploitative, invasive, obscene, infringing, unsafe, or otherwise inconsistent with these Terms.

You may not use Your Content, Member Content, messages, profile information, photos, videos, prompts, links, usernames, handles, QR codes, payment instructions, payment handles, wallet addresses, external platforms, external payment apps, or any other Service feature to solicit, advertise, arrange, promote, facilitate, purchase, sell, exchange, request, provide, monetize, process, or route adult content, pornography, adult live-chat, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid intimate content, paid sexual messaging, user-to-user payments, tips, donations, payouts, stored value, wallet balances, gift cards, cryptocurrency, digital assets, money transmission, financial services, or anything else of value between users.

You may not use coded language, emojis, links, screenshots, payment handles, wallet addresses, QR codes, external usernames, external platforms, or off-Service communications to evade this Section.

More detailed content and conduct rules are provided in the Community Guidelines and Prohibited Services, Payments & Commerce Policy.

5.4 Sensitive and Third-Party Information

You should not disclose sensitive information through the Service unless you understand and accept the risks and unless disclosure is necessary and appropriate for the specific context.

Sensitive information may include full legal name, home address, workplace, employer, personal email address, phone number, travel plans, financial information, full payment card numbers, card security codes, full bank account credentials, passwords, authentication codes, verification codes, private keys, cryptocurrency wallet credentials, government identification, biometric-related information, precise geolocation, medical information, immigration information, legal information, family information, children’s information, relationship-related information, information about sex life or sexual orientation, intimate content, or private information about another person.

You may not upload, send, display, link to, report, generate, publish, transmit, or otherwise make available another person’s private, identifying, family, workplace, financial, intimate, relationship-related, health-related, legal, immigration-related, account-related, payment-related, or otherwise sensitive information without appropriate authorization or consent.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, or support channels unless Cuddle specifically requests it through an appropriate method.

5.5 Ownership of Your Content

As between you and Cuddle, you retain ownership of Your Content, subject to the rights and licenses granted in these Terms and any rights held by other users, recipients, rights holders, or third parties.

Cuddle does not claim ownership of Your Content solely because you submit, upload, send, display, report, generate, publish, transmit, or otherwise make it available through the Service.

However, you grant Cuddle the license described in these Terms so that we can provide, operate, secure, support, moderate, enforce, and improve the Service.

You are responsible for making sure that you have all rights, permissions, licenses, consents, and authority needed to provide Your Content and grant the rights described in these Terms.

Nothing in this Section creates any right for you to monetize Your Content through Cuddle, receive payouts, tips, donations, cash-outs, revenue sharing, stored value, wallet balances, gift cards, cryptocurrency, digital assets, payments, royalties from Cuddle users, or any transfer of value from another user.

5.6 License to Your Content

By creating, uploading, sending, displaying, linking to, reporting, generating, publishing, transmitting, or otherwise making Your Content available through or in connection with the Service, you grant Cuddle a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, copy, display, publish, perform, transmit, distribute, modify, adapt, reformat, translate, create technical derivative works from, process, analyze, review, moderate, remove, preserve, disclose, and otherwise use Your Content for the purposes described in these Terms and our Privacy Policy.

This license is limited to purposes reasonably related to the Service, including to:

• provide, operate, maintain, secure, support, moderate, enforce, and improve the Service;
• display Your Content to other users or intended recipients as directed by Service functionality, your settings, and your actions;
• transmit messages and communications to intended recipients;
• operate profile, discovery, recommendation, visibility, matching, messaging, reporting, blocking, safety, support, billing, cancellation, and appeal features;
• process reports, safety concerns, privacy requests, legal notices, copyright or IP complaints, billing-support requests, cancellation requests, refund requests, chargebacks, and other requests;
• detect, prevent, investigate, and respond to fraud, scams, account takeover, payment abuse, card testing, chargebacks, spam, harassment, blackmail, sextortion, doxxing, exposure, sexual misconduct, minor safety concerns, prohibited services, prohibited payments, and violations of these Terms or applicable law;
• operate moderation, safety, security, fraud-prevention, payment-risk, customer-support, and abuse-prevention systems;
• comply with legal obligations, legal process, court orders, regulator requests, law-enforcement requests, payment-processor requirements, card-network requirements, bank requirements, and service-provider requirements;
• create backups, logs, audit records, safety records, fraud-prevention records, payment-dispute records, privacy-compliance records, legal-compliance records, and security records;
• exercise, establish, or defend legal claims; and
• protect users, recipients, service providers, payment processors, card networks, banks, Cuddle, and the Service.

This license includes the right to make technical modifications, formatting changes, resizing changes, metadata processing, filtering, redaction, blurring, translation, and technical derivative works as reasonably necessary to enable Your Content to function with the Service and related systems.

5.7 Name, Likeness, and Publicity Rights

To the extent Your Content includes your name, display name, username, profile identifier, image, likeness, voice, biographical information, profile information, profile photos, profile videos if supported, or other personal attributes, you grant Cuddle the right to use those attributes as part of the license described in these Terms.

This use is limited to operating, providing, displaying, transmitting, securing, moderating, supporting, enforcing, and improving the Service, and as otherwise described in our Privacy Policy.

Cuddle will not intentionally publish the substance of your private, in-Service direct messages in public-facing marketing materials without your separate consent, except where disclosure is required by law or reasonably necessary to protect rights, investigate abuse, respond to legal process, prevent fraud, enforce these Terms, or protect users, service providers, payment processors, banks, card networks, Cuddle, or the Service.

This Section does not prevent Cuddle from using aggregated, de-identified, anonymized, or non-identifying information for analytics, safety, fraud prevention, payment-risk management, service improvement, reporting, research, security, compliance, or business purposes, as described in our Privacy Policy.

5.8 Automated Tools and Content Processing

Cuddle may use automated tools, machine-assisted review, classifiers, filters, ranking systems, recommendation systems, fraud-prevention systems, safety systems, moderation systems, payment-risk systems, and other technical systems to operate, secure, support, moderate, enforce, personalize, and improve the Service.

These tools may process Your Content, Member Content, messages, metadata, account information, device information, payment-risk signals, fraud-prevention signals, reports, support communications, verification information where used, and other relevant information as described in these Terms and our Privacy Policy.

These tools may help us provide discovery, recommendation, ranking, visibility, and matching functionality; detect fraud, scams, spam, bots, account takeover, unauthorized payment use, payment abuse, prohibited services, prohibited payments, and other misuse; support safety, moderation, reporting, appeals, user notifications, and enforcement; determine whether additional verification may be needed; and protect account security, payment security, and Service integrity.

Unless we expressly disclose otherwise in our Privacy Policy or obtain any consent required by applicable law, Cuddle will not use the substance of your private, in-Service direct messages to train general-purpose artificial intelligence models for unrelated third-party commercial use.

Automated tools may be incomplete, inaccurate, delayed, or limited in scope. Cuddle may use human review, automated review, or a combination of both.

5.9 Member Content and Cuddle Content

Member Content belongs to the user who posted or provided it or to the applicable rights holder. You have no ownership rights in Member Content.

Except as enabled by the normal functionality of the Service or otherwise expressly authorized in writing by Cuddle and the applicable user, you may not copy, reproduce, download, export, republish, distribute, scrape, sell, resell, license, exploit, disclose, publish, store, archive, use, or otherwise process Member Content or other users’ personal information.

You may not use Member Content or other users’ personal information for commercial purposes, AI training, model tuning, benchmarking, dataset creation, profiling, facial recognition, biometric analysis, advertising, lead generation, spam, recruitment, marketplace activity, harassment, stalking, doxxing, blackmail, extortion, private investigations, surveillance, background checks, employment screening, credit screening, relationship-status screening, user monetization, adult content, escort services, compensated dating, sexual services, tips, payouts, stored value, cryptocurrency, money transmission, financial services, fraud, scams, impersonation, phishing, romance scams, financial exploitation, payment abuse, card testing, chargeback abuse, account takeover, or any unlawful or unauthorized purpose.

You use Member Content at your own risk. Cuddle does not endorse, verify, guarantee, or assume responsibility for Member Content, except to the extent required by applicable law.

Cuddle Content is owned by Cuddle or our licensors. Your limited right to use Cuddle Content is described in the Intellectual Property section of these Terms.

5.10 Removal, Deletion, Retention, and Moderation

You may be able to remove certain Your Content using tools we make available.

Removing Your Content from active display on the Service may not immediately or permanently remove all copies from recipient inboxes, shared conversations, backups, logs, caches, archives, safety tools, fraud-prevention tools, payment-risk tools, legal-compliance systems, privacy-compliance systems, security systems, or legally required retention systems.

Deleting your account may not delete all Your Content or information immediately or completely, as described in these Terms and our Privacy Policy.

If Your Content is subject to a report, investigation, dispute, chargeback, payment dispute, legal request, privacy request, safety concern, fraud concern, moderation action, security issue, or suspected violation of these Terms, we may preserve relevant content and records to the fullest extent permitted by law.

We do not assume any obligation to pre-screen, monitor, or review all Your Content or Member Content. However, to the fullest extent permitted by law, we may review, monitor, pre-screen, filter, classify, restrict, remove, preserve, disclose, label, blur, redact, block, demote, limit visibility of, or refuse to display any content or communication where we reasonably determine that doing so is necessary or appropriate for safety, moderation, fraud prevention, payment-risk management, privacy compliance, legal compliance, security, Service integrity, user protection, or enforcement of these Terms.

We do not guarantee that any particular content will be reviewed, removed, restored, preserved, blocked, restricted, or made available.

5.11 Reports, Complaints, and Unauthorized Uses

If you believe that Your Content, Member Content, Cuddle Content, a message, a profile, a username, a link, a payment request, a safety issue, a privacy issue, or other activity on the Service violates these Terms, the Community Guidelines, the Prohibited Services, Payments & Commerce Policy, the Copyright / IP Complaints process, or applicable law, you may report it through the tools or contact channels we make available.

Safety reports may be sent to safety@cuddle-global.com.

Privacy requests may be sent to privacy@cuddle-global.com.

Security reports may be sent to security@cuddle-global.com.

Legal notices and copyright, trademark, privacy, publicity, or other rights-related complaints may be sent to legal@cuddle-global.com or through our Copyright / IP Complaints process.

Your report or complaint should include enough information for us to understand and review the issue, such as the content, profile, message, account, or activity involved; the account or profile identifier if available; screenshots or supporting information if available; dates and approximate times if relevant; why you believe the content or activity violates these Terms or your rights; whether the issue involves safety, fraud, payment requests, prohibited services, prohibited payments, minors, private information, intellectual property, or another urgent concern; and your contact information where appropriate.

We may investigate and take action in our discretion, subject to applicable law. Submitting a report does not guarantee that content will be removed, an account will be restricted, a user will be notified, a response will be provided, or any particular action will be taken.

You may not submit knowingly false, misleading, malicious, retaliatory, altered, fabricated, abusive, or bad-faith reports, complaints, takedown requests, or counter-notices.

5.12 Feedback, No Monetization, and Relationship to Other Terms

If you provide feedback, suggestions, ideas, comments, concepts, bug reports, improvement proposals, feature requests, product ideas, or other input relating to the Service (“Feedback”), you grant Cuddle a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, copy, modify, adapt, publish, display, distribute, implement, commercialize, and otherwise exploit that Feedback for any lawful purpose without compensation, notice, or attribution to you.

Feedback is not confidential unless we expressly agree otherwise in a separate written agreement signed by an authorized representative of Cuddle.

Nothing in this Section creates any right to monetize Your Content, Member Content, profile information, messages, photos, videos, prompts, reports, reactions, visibility, account access, paid features, or any other Service activity.

Cuddle does not provide creator monetization, user payouts, tips, donations, cash-outs, revenue sharing, stored value, wallet balances, gift cards, cryptocurrency services, digital asset services, money transmission, banking, lending, investment services, brokerage services, securities services, financial advisory services, or other financial products or services.

This Section is supplemented by the Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Cookie / Tracking Policy, Copyright / IP Complaints, Contact / Legal Notices, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, and applicable law.

If there is a conflict between this Section and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls for that subject matter. If there is a conflict between this Section and the Community Guidelines, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints, or Contact / Legal Notices regarding the specific subject matter those policies address, the more specific policy controls for that subject matter, except to the extent this Section or applicable law provides otherwise.

6. User Conduct and Prohibited Uses

6.1 Overview

You agree to use Cuddle only for lawful, personal, non-commercial dating, conversation, discovery, social connection, and related personal interactions with eligible adult users, as permitted by these Terms.

You may not use the Service in any way that violates these Terms, the Additional Terms, the Community Guidelines, the Prohibited Services, Payments & Commerce Policy, the Safety Tips / Dating Safety Notice, the Purchase, Billing, Cancellation & Refund Terms, the Paid Features Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law.

The examples below are not exhaustive. Conduct may violate these Terms even if it is not listed word-for-word. If we reasonably believe that prohibited conduct has occurred or may occur, we may take action permitted by these Terms and applicable law.

6.2 General Rules

You may not use Cuddle to engage in, encourage, facilitate, advertise, arrange, promote, assist, conceal, or enable unlawful, unsafe, abusive, deceptive, fraudulent, exploitative, commercial, payment-related, adult-content-related, sexual-service-related, financial-service-related, or otherwise prohibited conduct.

You may not use any account, profile, message, photo, video, prompt, reaction, report, appeal, support request, legal notice, link, QR code, username, handle, payment handle, wallet address, external platform, external payment app, third-party website, off-Service communication, or other method to evade these Terms.

You may not assist another person in violating these Terms, and you may not use the Service in a way that creates legal, safety, privacy, security, payment, fraud, chargeback, regulatory, reputational, operational, or business risk for Cuddle, users, minors, payment processors, banks, card networks, service providers, or third parties.

6.3 Adult Content, Sexual Services, Escort Services, and Compensated Dating

Cuddle is not an adult content platform, pornography service, adult entertainment service, adult live-chat service, escort service, prostitution service, compensated dating service, sugar dating service, commercial sexual services platform, creator monetization platform, tipping platform, paid companionship platform, paid intimate-content platform, paid sexual-messaging platform, or marketplace for sexual content, sexual services, commercial companionship, or monetized user content.

You may not use the Service to solicit, advertise, arrange, promote, facilitate, purchase, sell, exchange, request, provide, monetize, process, or discuss in a transactional way adult content, pornography, adult live-chat, sexually explicit content sold or exchanged for value, paid intimate content, paid sexual messaging, sexual services, escort services, prostitution, commercial sexual activity, compensated dating, sugar arrangements, sugar dating, paid companionship, paid romantic interaction, paid intimate interaction, paid in-person meetings, pay-for-date arrangements, pay-for-meeting arrangements, pay-for-travel arrangements, user-generated content monetization, creator monetization, or any arrangement involving payment or anything of value in exchange for access to a user, a meeting, a date, a conversation, companionship, intimacy, sexual content, or sexual activity.

You may not use coded language, abbreviations, emojis, profile prompts, usernames, links, external handles, QR codes, payment handles, wallet addresses, external platforms, or off-Service communications to evade this Section.

6.4 User-to-User Payments, Stored Value, Wallets, and Financial Services

Cuddle does not provide, support, facilitate, or permit user-to-user payments, peer-to-peer payments, tips, donations, user payouts, creator payouts, cash-outs, revenue sharing, stored value, wallet balances, gift cards, prepaid value, cash-equivalent instruments, cryptocurrency services, digital asset services, digital asset transfers, money transmission, remittance, banking, lending, credit, investment services, brokerage services, securities services, financial advisory services, or other financial products or services.

You may not use the Service to request, solicit, advertise, arrange, send, receive, process, facilitate, disguise, encourage, or route money, cash, gifts, gift cards, prepaid cards, vouchers, wallet balances, stored value, cash-equivalent instruments, payment-app transfers, bank transfers, wire transfers, cryptocurrency, digital assets, loans, investments, revenue sharing, tips, donations, payouts, reimbursements, payment credentials, account credentials, authentication codes, verification codes, private keys, wallet credentials, or anything else of value between users.

You may not ask another user to send money or value because of an emergency, travel issue, medical issue, business opportunity, investment opportunity, family issue, immigration issue, legal issue, device issue, payment issue, fee, tax, verification issue, account issue, meeting arrangement, companionship arrangement, or any other reason.

If another user asks you to send money, buy gift cards, transfer cryptocurrency, provide payment credentials, provide verification codes, open an account, receive funds, forward funds, or participate in any financial transaction, you should not proceed and should report the user through the Service or contact safety@cuddle-global.com.

6.5 Fraud, Scams, Payment Abuse, and Chargeback Abuse

You may not use the Service for fraud, scams, deceptive activity, unauthorized payment use, payment abuse, chargeback abuse, refund abuse, promotional abuse, card testing, payment-method testing, account takeover, or other payment-related misuse.

Prohibited conduct includes using stolen payment credentials, using unauthorized payment methods, using false billing information, testing payment cards or payment methods, creating accounts to test payment instruments, using the Service for payment laundering or transaction laundering, initiating false chargebacks, making false unauthorized-transaction claims, abusing refunds or cancellation processes, abusing promotions or trials, using fake or linked accounts to obtain duplicate benefits, using another person’s account or payment method without authorization, requesting money or value under false pretenses, operating romance scams, investment scams, gift-card scams, cryptocurrency scams, employment scams, immigration scams, travel scams, legal scams, medical scams, emergency scams, inheritance scams, military scams, customs scams, shipping scams, tax scams, or recruiting money mules or payment intermediaries.

You may not disguise prohibited payments as gifts, support, donations, reimbursements, membership fees, travel fees, deposits, verification fees, content fees, dating fees, companionship fees, safety fees, or any similar label.

6.6 Harassment, Abuse, Privacy Violations, and Non-Consensual Content

You may not harass, threaten, intimidate, abuse, shame, bully, pressure, exploit, manipulate, stalk, blackmail, extort, dox, expose, or otherwise harm another user or third party.

Prohibited conduct includes sending unwanted, repeated, threatening, abusive, sexual, degrading, hateful, or intimidating messages; pressuring another person to respond, meet, share intimate content, move off-Service, provide contact information, provide credentials, provide verification codes, send money, send gifts, or participate in payment activity; threatening to expose another person’s use of Cuddle; threatening to reveal another person’s messages, photos, videos, profile, relationship status, marital status, sexual orientation, sex life, dating preferences, workplace, family information, home address, payment information, legal information, medical information, or other private information; threatening to contact another person’s spouse, partner, family member, employer, client, co-worker, friend, community, professional body, school, organization, or public audience; or using screenshots, recordings, copied messages, external links, or off-Service communications to pressure or manipulate another person.

You may not impersonate any person or entity or misrepresent your identity, age, location, account ownership, payment authority, relationship status, marital status, availability, intentions, background, affiliation, employment, credentials, authority, verification status, safety status, or eligibility.

You may not collect, disclose, publish, threaten to disclose, sell, trade, or misuse another person’s private information, including home address, workplace, employer, school, phone number, email address, payment information, banking information, government identification, legal information, medical information, immigration information, family information, information about children, intimate content, sexual orientation, sex life, relationship status, marital status, messages, screenshots, photos, videos, account credentials, authentication codes, verification codes, private keys, wallet credentials, or other private, sensitive, identifying, or confidential information.

You may not upload, send, request, create, possess, display, link to, threaten to disclose, distribute, or otherwise make available non-consensual intimate imagery or sexual content, including revenge porn, deepfake intimate content, synthetic intimate content depicting a real person without consent, sexual blackmail, sextortion, sexual exploitation, sexual coercion, sexual harassment, or any sexual content involving minors.

6.7 Minor Safety

Cuddle is an 18+ service. Minors may not create accounts, access the Service, use the Service, purchase paid features, appear in content, communicate with users, submit content, submit reports, submit appeals, submit privacy requests, submit legal notices, or otherwise interact with Cuddle.

You may not use the Service to communicate with, solicit, target, identify, profile, groom, exploit, endanger, harass, threaten, expose, blackmail, extort, dox, or otherwise interact with minors.

You may not create, upload, send, request, possess, display, link to, preserve, distribute, discuss, promote, or otherwise make available through or in connection with the Service any content that sexualizes, exploits, abuses, endangers, identifies, targets, depicts, or otherwise involves minors in an unlawful, unsafe, exploitative, or inappropriate manner.

If we reasonably believe that an account is used by a minor, involves a minor, was created for a minor, allows a minor to access the Service, depicts a minor in prohibited content, targets a minor, or creates risk to minors, we may suspend or terminate the account, restrict access, remove content, preserve relevant records, report the matter where legally required or appropriate, cooperate with service providers or lawful authorities, and take other action permitted by these Terms and applicable law.

6.8 Commercial Activity, Regulated Activity, Automation, and Security Abuse

Cuddle is for personal, non-commercial use unless Cuddle expressly authorizes another use in writing.

You may not use the Service for advertising, marketing, lead generation, recruitment, sales, commercial solicitation, promotions, affiliate marketing, multi-level marketing, marketplace activity, resale, brokering, professional services solicitation, fundraising, investment promotion, lending, debt collection, gambling, account brokerage, data brokerage, scraping, AI training, research recruitment, background checks, surveillance, or any other commercial purpose not expressly authorized by Cuddle in writing.

You may not use Cuddle to solicit, advertise, arrange, promote, facilitate, purchase, sell, exchange, provide, or process regulated, restricted, illegal, or high-risk products or services, including financial products, lending, credit, investment opportunities, securities, brokerage services, banking services, insurance products, money transmission, stored value, cryptocurrency, digital assets, gambling, illegal drugs, controlled substances, prescription drugs, regulated medical products, weapons, firearms, explosives, ammunition, hazardous materials, counterfeit goods, stolen goods, fake documents, identity documents, account credentials, payment credentials, surveillance tools, spyware, malware, hacking services, human trafficking, employment scams, immigration scams, legal-service scams, tax scams, adult content monetization, sexual services, escort services, compensated dating, or any other product, service, transaction, or activity prohibited by Cuddle, payment processors, card networks, banks, service providers, or applicable law.

You may not use bots, scripts, crawlers, scrapers, automated account creation tools, automated messaging tools, automated matching tools, automated profile-viewing tools, automated reporting tools, automated purchase tools, or similar technology to access, use, monitor, copy, scrape, test, abuse, or interfere with the Service.

You may not interfere with, disrupt, damage, disable, overburden, impair, compromise, reverse engineer, bypass, or attack the Service or any system, account, payment method, security control, fraud-prevention control, payment-risk control, privacy control, or service-provider system.

6.9 Off-Service Conduct, Circumvention, and Enforcement

You may not use off-Service communications, third-party services, external links, social media, messaging apps, email, phone calls, video calls, payment apps, wallet addresses, file-sharing services, external websites, QR codes, usernames, handles, or other channels to evade these Terms.

Cuddle may review and take action based on off-Service conduct where the conduct arises out of or relates to use of Cuddle, involves another Cuddle user, involves information obtained through Cuddle, involves a Cuddle account, profile, message, report, paid feature, transaction, payment request, refund request, cancellation request, chargeback, or support interaction, or creates safety, fraud, payment, legal, privacy, security, or operational risk.

You may not evade or attempt to evade any suspension, restriction, termination, ban, verification requirement, payment block, chargeback block, fraud review, moderation action, safety action, geographic restriction, account-security measure, privacy control, or other enforcement measure.

Prohibited evasion includes creating a new account after restriction or termination, using another person’s account, using false identity information, using alternate credentials, using different email addresses, phone numbers, payment methods, billing information, devices, VPNs, proxies, anonymizers, account brokers, purchased accounts, rented accounts, linked accounts, external services, or any other workaround to bypass enforcement.

If we reasonably believe that accounts, devices, payment methods, credentials, email addresses, phone numbers, IP addresses, sessions, browsers, billing information, profiles, or other signals are related or are being used to evade enforcement, we may restrict, suspend, terminate, block, link, or treat as related the relevant accounts, devices, payment methods, credentials, or access points, to the fullest extent permitted by law.

6.10 Consequences, Reporting, and Relationship to Other Terms

If we reasonably believe that you have violated these Terms, the Additional Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law, we may warn you, limit account functionality, limit profile visibility, limit discovery, limit messaging, limit purchases, limit paid features, delay or decline transactions, block payment methods, require additional verification, remove content, preserve content, suspend or terminate your account, block access points, notify affected users where appropriate or required, respond to chargebacks or payment disputes, cooperate with lawful authorities or service providers, pursue legal remedies, or take other action permitted by these Terms and applicable law.

Except where required by applicable law, expressly stated at checkout, or provided in the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, checkout disclosures, purchase-specific terms, or applicable law, you are not entitled to a refund, cash-out, transfer, or other compensation because of an enforcement action.

You should promptly report suspected prohibited conduct through the reporting tools or support channels we make available. Safety reports may be sent to safety@cuddle-global.com. Security reports may be sent to security@cuddle-global.com. Billing concerns may be sent to billing@cuddle-global.com. Privacy requests may be sent to privacy@cuddle-global.com. Legal notices and rights-related complaints may be sent to legal@cuddle-global.com or through our Copyright / IP Complaints process.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email unless Cuddle specifically requests it through an appropriate method.

Cuddle support channels, reporting tools, moderation tools, safety tools, emails, legal channels, privacy channels, security channels, billing channels, cancellation channels, appeals, and other Service channels are not emergency-response channels. If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.

This Section is supplemented by the Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, Privacy Policy, Copyright / IP Complaints, Contact / Legal Notices, and applicable law. More specific terms control the subject matter they address, except to the extent these Terms or applicable law provide otherwise. Nothing in this Section limits any non-waivable privacy, consumer-protection, payment, cancellation, refund, safety, reporting, public-injunctive-relief, disability-related, death-related, intellectual-property, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, unauthorized-transaction, or other right that may apply to you under applicable law.

7. Safety, Reports, and User Interactions

7.1 Overview

Cuddle is an 18+ online dating and social connection service. Online dating and social connection services involve real-world risks, including risks from user deception, unsafe conduct, harassment, scams, fraud, payment requests, off-Service communications, and in-person meetings.

Cuddle may provide safety tools, reporting tools, blocking tools, moderation tools, fraud-prevention tools, payment-risk tools, verification tools where used, safety notices, dating safety guidance, and support channels. These tools support user protection and Service integrity, but they do not eliminate all risks.

You are responsible for using caution, exercising judgment, protecting your information, and making your own decisions when interacting with other users.

7.2 Your Interactions Are Your Responsibility

You are responsible for your interactions with other users, whether those interactions occur on Cuddle, off Cuddle, or in person.

This includes your decisions to communicate with another user, respond to requests, share information or content, move a conversation off Cuddle, use another platform, meet in person, travel, rely on another user’s statements, or take any action based on another user’s profile, message, badge, verification status, account indicator, safety status, request, representation, or conduct.

Cuddle is not responsible for the conduct of any user on or off the Service, except to the extent required by applicable law. Nothing in these Terms makes Cuddle responsible for your personal decisions, communications, meetings, travel, relationships, financial decisions, or decisions to trust another user.

7.3 No Guarantee About Users

Cuddle does not guarantee any user’s identity, age, location, relationship status, marital status, intentions, truthfulness, legitimacy, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex offender status, employment, education, financial condition, immigration status, or personal circumstances.

You should not rely on any profile, message, photo, video, prompt, badge, verification indicator, account indicator, safety feature, recommendation, ranking, visibility feature, discovery result, or other Service feature as a guarantee of another user’s identity, background, intentions, truthfulness, safety, compatibility, or suitability.

Communications received through the Service may come from users acting for improper purposes, including fraud, romance scams, harassment, stalking, blackmail, extortion, sextortion, impersonation, account takeover, payment abuse, financial exploitation, prohibited services, prohibited payments, or other misconduct.

7.4 Screening, Verification, and Safety Features

Unless Cuddle expressly states otherwise for a specific feature, program, jurisdiction, or user category, Cuddle does not conduct criminal background checks, sex offender registry checks, identity verification checks, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on all users.

Any optional verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or similar feature may be limited in scope, may rely on user-provided information or third-party information, may be incomplete or inaccurate, may be unavailable in some jurisdictions, and does not guarantee that a user is safe, truthful, eligible, verified, available, compatible, trustworthy, or appropriate to interact with.

A user may pass one type of verification and still provide false, incomplete, outdated, misleading, or unsafe information in other respects. A user may also change their behavior, account information, location, intentions, payment conduct, safety status, or eligibility after a verification or screening process.

7.5 Reports and Safety Reviews

You should promptly report suspected fraud, scams, payment requests, prohibited services, prohibited payments, harassment, threats, blackmail, extortion, sextortion, doxxing, impersonation, minor safety concerns, account takeover, unauthorized payment use, or other unsafe conduct through the reporting tools or support channels we make available.

Safety reports may be sent to safety@cuddle-global.com. Security reports may be sent to security@cuddle-global.com. Billing concerns may be sent to billing@cuddle-global.com. Privacy requests may be sent to privacy@cuddle-global.com. Legal notices and rights-related complaints may be sent to legal@cuddle-global.com or through our Copyright / IP Complaints process.

Reports should include enough information for us to review the concern, such as the profile identifier, account identifier, screenshots, message references, dates, approximate times, payment handles, wallet addresses, external platforms, links, transaction details, and a description of the issue where available.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email unless Cuddle specifically requests it through an appropriate method.

Submitting a report does not guarantee that Cuddle will remove content, restrict an account, reverse a payment, issue a refund, preserve evidence, report to law enforcement, provide a response, notify you of the outcome, or take any particular action.

7.6 Safety Actions and Moderation Limits

We may review reports, messages, content, accounts, profiles, transactions, payment-related signals, device information, IP address information, support communications, off-Service information submitted to us, and related records where reasonably necessary to protect users, prevent fraud, manage payment risk, investigate reports, enforce these Terms, comply with law, or protect the Service.

We may use human review, automated review, machine-assisted tools, service-provider tools, payment processor tools, fraud-prevention tools, payment-risk tools, safety tools, moderation tools, and related records for these purposes.

We may warn users, remove content, limit visibility, limit messaging, limit purchases, block payment methods, delay or decline transactions, require additional verification, suspend or terminate accounts, preserve records, notify users where appropriate or required, cooperate with service providers or lawful authorities, and take other action permitted by these Terms and applicable law.

Cuddle does not guarantee that we will monitor every account, profile, message, photo, video, transaction, report, communication, or interaction. Cuddle also does not guarantee that we will detect, prevent, remove, stop, or resolve every instance of fraud, abuse, unsafe conduct, payment abuse, prohibited activity, illegal conduct, or other misconduct.

We are not required to disclose detailed safety, fraud-prevention, payment-risk, security, moderation, ranking, recommendation, or enforcement logic where disclosure could compromise user safety, fraud prevention, payment security, account security, investigations, legal compliance, confidential information, trade secrets, or the integrity of the Service.

7.7 Payment Requests and External Transfers

You should not send money, gift cards, cryptocurrency, payment-app transfers, bank transfers, wire transfers, loans, investments, payment credentials, account credentials, authentication codes, verification codes, private keys, wallet credentials, or anything else of value to another user.

If another user asks you to use an external payment app, send money, buy gift cards, transfer cryptocurrency, provide payment credentials, provide verification codes, open an account, receive funds, forward funds, pay fees, pay deposits, pay travel costs, pay verification costs, make investments, or participate in a financial transaction, you should not proceed and should report the user through the Service or contact safety@cuddle-global.com.

Cuddle does not provide user-to-user payments, peer-to-peer payments, tips, donations, user payouts, stored value, wallet balances, gift cards, cryptocurrency services, money transmission, banking, lending, investment services, or other financial products or services.

7.8 Off-Service Communications and In-Person Meetings

If you move a conversation off Cuddle, Cuddle may have limited ability to detect abuse, prevent fraud, investigate reports, preserve evidence, enforce these Terms, block users, protect you, respond to payment-related concerns, or provide support.

Off-Service communications may be copied, saved, screenshotted, recorded, forwarded, disclosed, or misused by other users or third parties. You should be cautious before sharing personal information, contact information, photos, videos, account credentials, payment information, identity documents, location information, workplace information, travel plans, family information, intimate content, authentication codes, payment-app usernames, cryptocurrency wallet information, or other sensitive information outside the Service.

Meeting another user in person involves risk. You are responsible for deciding whether, when, where, and how to meet another user. Before meeting anyone in person, you should consider reasonable precautions, such as meeting in a public place, telling a trusted person where you are going, arranging your own transportation, avoiding remote or private locations for an initial meeting, keeping your phone charged, leaving if you feel uncomfortable or unsafe, and reviewing our Safety Tips / Dating Safety Notice.

Cuddle does not supervise, monitor, verify, control, attend, endorse, guarantee, or assume responsibility for in-person meetings, dates, travel, lodging, transportation, events, or other offline interactions between users.

7.9 Emergency Limits and Relationship to Other Terms

Cuddle support channels, reporting tools, moderation tools, safety tools, fraud notices, safety notices, emails, legal channels, privacy channels, security channels, billing channels, cancellation channels, appeals, and other Service channels are not emergency-response channels. We may not review reports, emails, messages, support requests, or appeals in real time.

If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, do not rely on Cuddle. Contact local emergency services, law enforcement, crisis services, medical professionals, or another appropriate emergency resource immediately.

This Section is supplemented by the Privacy Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Prohibited Services, Payments & Commerce Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, and applicable law. More specific terms control the subject matter they address, except to the extent these Terms or applicable law provide otherwise.

8. Paid Features, Purchases, Billing, and Cancellations

8.1 Overview

Cuddle may offer optional paid digital features.

In these Terms, “Paid Features” means Cuddle-operated digital Service functionality made available for purchase or paid access. Paid Features may include fixed-term access, non-renewing memberships, passes, boosts, discovery features, visibility features, communication features, account features, safety features, promotional access, subscriptions if clearly disclosed at checkout, or similar non-transferable digital Service functionality made available by Cuddle.

This Section explains important terms that apply to Paid Features, purchases, checkout, payment authorization, payment processing, prices, taxes, receipts, billing descriptors, delivery of digital features, subscriptions if offered, cancellations, refunds, chargebacks, payment disputes, fraud prevention, payment-risk controls, and billing support.

Additional terms may also apply, including the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, checkout disclosures, purchase-specific terms, State-Specific Terms & Cancellation Notices, and applicable law.

8.2 Paid Features Are Optional Service Functionality

Paid Features are optional unless Cuddle clearly states that a specific feature, product experience, offer, jurisdiction, or access level requires payment before you purchase.

Paid Features are sold only for access to Cuddle-operated Service functionality. They are not payments to or for another user and do not create any right to receive money, value, goods, services, in-person interaction, off-platform interaction, content, companionship, sexual content, sexual services, matches, replies, conversations, meetings, dates, relationships, compatibility, user safety, user truthfulness, user identity, user intentions, user availability, visibility, engagement, or any particular result.

Cuddle may add, remove, modify, rename, reconfigure, limit, test, suspend, discontinue, or change any Paid Feature, price, promotion, discount, package, access term, checkout flow, payment method, refund option, cancellation option, or related product experience to the fullest extent permitted by law.

Different users may see different Paid Features, prices, offers, discounts, promotions, feature limits, access terms, checkout flows, payment methods, refund options, or cancellation options depending on lawful factors such as location, state-specific requirements, product testing, account status, feature availability, payment-risk signals, fraud-prevention needs, payment processor requirements, service-provider requirements, legal requirements, or operational needs.

8.3 No Cash Value, Stored Value, Wallet, or User Transfer

Paid Features are limited, non-transferable licenses to access Cuddle-operated digital Service functionality.

Paid Features are not money, electronic money, stored value, prepaid value, gift cards, wallet balances, deposits, cash-equivalent instruments, payment instruments, cryptocurrency, digital assets, securities, rewards convertible to cash, banking products, lending products, credit products, investment products, brokerage services, financial advisory services, money transmission, remittance, or other financial products or services.

Paid Features may not be sold, resold, assigned, transferred, traded, pledged, brokered, exchanged, cashed out, redeemed for cash, withdrawn, used as consideration, used as stored value, used as a wallet balance, used to pay another user, used to tip another user, used to reward another user, used to compensate another user, used to reimburse another user, or used to transfer value to any user or third party.

Nothing in the Service, Paid Features, checkout, support communications, or these Terms means that Cuddle provides user-to-user payments, peer-to-peer payments, tips, donations, payouts, stored value, wallet balances, gift cards, cryptocurrency services, digital asset services, money transmission, banking, lending, investment services, brokerage services, securities services, financial advisory services, or other financial services.

8.4 Checkout, Prices, Taxes, and Payment Authorization

Before completing a purchase, the checkout flow will display the material purchase information applicable to that purchase. This may include the Paid Feature being purchased, included functionality, price, currency, applicable taxes or fees, access period, delivery timing, renewal terms if any, trial or promotional terms if any, cancellation information, refund information, billing descriptor information, payment authorization terms, and purchase-specific terms.

By completing a purchase, you agree to the terms shown at checkout, these Terms, the Purchase, Billing, Cancellation & Refund Terms, the Paid Features Terms, the Privacy Policy, any purchase-specific terms, and any other terms presented to you for that purchase.

You authorize Cuddle and its authorized third-party payment processors to charge the payment method you provide for the amount disclosed at checkout, including applicable taxes and fees. You represent that you are authorized to use the payment method you submit.

Prices, taxes, fees, discounts, promotions, packages, access terms, and availability may change from time to time. Unless required by applicable law or expressly stated at checkout, a price change does not entitle you to a refund, cash-out, transfer, price match, or other compensation for a prior purchase.

8.5 Payment Processors and Payment Data

Cuddle uses authorized third-party payment processors to process purchases of Cuddle-operated Service functionality. Stripe may be used only if Stripe has approved and enabled payment processing for Cuddle’s applicable business model and jurisdiction.

Cuddle does not collect, store, or process full payment card numbers, card security codes, or full bank account credentials on Cuddle-controlled systems. Payment card data is submitted directly to a third-party payment processor through processor-hosted, processor-controlled, or processor-approved payment fields or payment flows.

Payment processors and related providers may process payment information under their own terms, privacy policies, security practices, processor requirements, card-network rules, bank requirements, and legal obligations.

Cuddle may receive and process limited payment-related and billing-related information, such as payment method type, limited payment method details where available, billing information, billing location, transaction amount, currency, tax information, purchase date, Paid Feature purchased, payment status, receipt information, refund records, cancellation records, chargeback records, payment processor transaction identifiers, billing-support communications, fraud-prevention signals, payment-risk signals, device information, browser information, session information, IP address information, and related records reasonably necessary for payment, billing, refund, cancellation, chargeback, tax, accounting, audit, legal-compliance, fraud-prevention, payment-risk, and support purposes.

8.6 Delivery, Access, and Feature Availability

Paid Features are digital features. Delivery may occur immediately or shortly after payment authorization unless the checkout terms state otherwise.

Delivery and continued access may depend on payment authorization, account status, feature availability, technical availability, jurisdictional availability, fraud-prevention review, payment-risk review, legal compliance, service-provider requirements, payment processor requirements, card-network rules, bank requirements, and compliance with these Terms.

If we reasonably determine that a transaction, account, payment method, device, IP address, billing information, or other signal presents fraud, payment, chargeback, sanctions, legal, safety, security, or compliance risk, we may delay, decline, restrict, suspend, revoke, or refuse access to the related Paid Feature, to the fullest extent permitted by law.

We do not guarantee that any Paid Feature will always be available, uninterrupted, error-free, compatible with every device or browser, accepted by every payment method, available in every jurisdiction, or supported by every payment processor, card network, bank, or service provider.

8.7 Subscriptions and Automatic Renewal If Offered

Cuddle may offer auto-renewing subscriptions or recurring billing plans only if they are clearly disclosed at checkout.

Unless the checkout page and applicable purchase terms clearly state that a Paid Feature automatically renews, your purchase does not automatically renew, and Cuddle will not charge you again for that Paid Feature without your separate authorization.

If Cuddle offers an auto-renewing subscription or recurring billing plan, the checkout flow and applicable purchase terms will disclose renewal information as required by applicable law before you authorize recurring billing. This may include the renewal amount, renewal frequency, billing date, trial terms if any, promotional terms if any, cancellation method, renewal terms, how to avoid renewal, whether renewal notices will be provided where required, refund or cancellation information, and other information required by applicable law.

If you purchase an auto-renewing subscription or recurring billing plan, you authorize Cuddle and its authorized third-party payment processors to charge your payment method on a recurring basis according to the terms disclosed at checkout until you cancel, unless applicable law or the applicable purchase terms provide otherwise.

Deleting your account, stopping use of the Service, failing to log in, clearing cookies, blocking emails, disabling notifications, losing access to a device, uninstalling an app if one is offered, or losing access to a payment method is not the same as cancellation, except where expressly provided in these Terms, the Purchase, Billing, Cancellation & Refund Terms, the Paid Features Terms, the State-Specific Terms & Cancellation Notices, checkout disclosures, purchase-specific terms, or applicable law.

8.8 Cancellations

Unless a different method is required by applicable law, stated at checkout, listed in the applicable purchase terms, or provided in the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, or State-Specific Terms & Cancellation Notices, cancellation requests may be sent to:

cancellations@cuddle-global.com

Your cancellation request should include enough information for us to identify your account and the purchase you want to cancel, such as your name, the email address or phone number associated with your account, your account identifier if available, the Paid Feature or subscription if offered, the approximate purchase date, the transaction amount, any receipt or transaction identifier available to you, and a clear statement that you want to cancel.

A cancellation request does not guarantee a refund unless a refund is required by applicable law, expressly stated at checkout, provided in purchase-specific terms, provided in the Purchase, Billing, Cancellation & Refund Terms, provided in the Paid Features Terms, provided in the State-Specific Terms & Cancellation Notices, or approved by Cuddle.

8.9 Refunds

Except where required by applicable law, expressly stated at checkout, provided in purchase-specific terms, provided in the Purchase, Billing, Cancellation & Refund Terms, provided in the Paid Features Terms, provided in the State-Specific Terms & Cancellation Notices, or expressly approved by Cuddle, purchases are final, non-refundable, and non-transferable.

Refund requests may be reviewed based on applicable law, checkout terms, purchase-specific terms, account status, payment status, feature delivery, feature usage, cancellation timing, state-specific rights, fraud-prevention review, payment-risk review, chargeback history, refund history, and other relevant circumstances.

If a refund is approved or required, it will generally be issued to the original payment method where practicable, subject to payment processor, card network, bank, payment-method provider, and other payment-provider rules and timelines.

Cuddle does not guarantee that a refund, if approved or required, will appear on your statement within any particular time. Refund timing may depend on third-party payment processors, card networks, issuing banks, acquiring banks, payment-method providers, or other payment providers.

Nothing in this Section requires Cuddle to refund money, gift cards, cryptocurrency, payment-app transfers, bank transfers, wire transfers, loans, investments, or anything else of value sent to another user or third party outside Cuddle’s authorized checkout flow.

8.10 Chargebacks, Payment Disputes, and Billing Support

If you have a billing question, you may contact:

billing@cuddle-global.com

Please include enough information for us to identify your account and the relevant purchase. Do not send full payment card numbers, card security codes, full bank account credentials, passwords, authentication codes, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email.

If you initiate a chargeback, payment dispute, reversal, retrieval request, refund dispute, billing dispute, unauthorized-transaction claim, or similar process, we may use and disclose relevant records to payment processors, card networks, issuing banks, acquiring banks, payment-method providers, fraud-prevention vendors, payment-risk vendors, service providers, professional advisors, regulators, courts, law enforcement, or other lawful authorities.

Relevant records may include account records, checkout records, payment authorization records, receipts, invoices, billing communications, cancellation records, refund records, chargeback records, transaction records, login records, device information, browser information, session information, IP address information, Paid Feature usage records relevant to the purchase or dispute, support communications, fraud-prevention records, payment-risk records, account-status records, enforcement records where relevant, and other information reasonably relevant to the payment dispute.

You may not submit false, fraudulent, abusive, misleading, retaliatory, or bad-faith chargebacks, payment disputes, unauthorized-transaction claims, refund disputes, or billing disputes. Nothing in this Section limits any non-waivable right you may have to dispute unauthorized transactions with your payment provider, card issuer, bank, or other payment-method provider.

8.11 Fraud Prevention, Payment Risk, and Prohibited Payment Activity

We may use fraud-prevention tools, payment-risk tools, processor tools, human review, automated review, linked-account analysis, device checks, IP checks, velocity limits, transaction limits, payment-method blocks, checkout restrictions, verification requirements, account restrictions, and other controls to detect and prevent unauthorized payment use, payment abuse, card testing, payment-method testing, refund abuse, chargeback abuse, promotional abuse, account takeover, prohibited services, prohibited payments, user-to-user transfers of value, scams, and other misuse.

We may delay, decline, cancel, reverse, restrict, suspend, revoke, or refuse transactions, purchases, payment methods, subscriptions if offered, Paid Features, accounts, devices, IP addresses, sessions, or other access points where we reasonably determine that doing so is necessary or appropriate for fraud prevention, payment-risk management, legal compliance, payment processor requirements, card-network rules, bank requirements, service-provider requirements, user safety, or Service integrity.

You may not use Cuddle, Paid Features, checkout, payment methods, messages, profiles, external links, QR codes, payment handles, wallet addresses, external platforms, or off-Service communications to request, solicit, advertise, arrange, send, receive, process, disguise, or facilitate payments, money, gifts, gift cards, cryptocurrency, bank transfers, wire transfers, payment-app transfers, loans, investments, payment credentials, account credentials, verification codes, or anything else of value from another user.

8.12 State-Specific and Non-Waivable Rights

Certain state laws may provide rights or notices for qualifying dating service contracts, Paid Features, subscriptions if offered, renewals if offered, trial offers if offered, cancellation rights, refund rights, death-related rights, disability-related rights, relocation-related rights, consumer notices, safety disclosures, criminal background screening disclosures, fraud notices, payment rights, or other consumer-protection rights.

Cuddle will provide and honor required state-specific rights to the extent they apply to a particular purchase, user, transaction, state, or Service feature.

If applicable law gives you a cancellation, refund, payment, unauthorized-transaction, consumer-protection, disability-related, death-related, relocation-related, public-injunctive-relief, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, or other non-waivable right that is greater than the rights described in these Terms or any Additional Terms, that law controls to the extent required.

8.13 Relationship to Other Terms

This Section is supplemented by the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Privacy Policy, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms & Cancellation Notices, Cookie / Tracking Policy, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

If there is a conflict between this Section and the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, checkout disclosures, purchase-specific terms, or State-Specific Terms & Cancellation Notices regarding purchases, pricing, taxes, payment authorization, billing, billing descriptors, delivery, cancellations, refunds, subscriptions if offered, renewals if offered, chargebacks, payment disputes, no cash value, no stored value, non-transferability, or state-specific purchase rights, the more specific purchase-related terms control for that subject matter.

If there is a conflict between this Section and the Privacy Policy regarding the collection, use, sharing, retention, deletion, security, privacy rights, sensitive data, consent, opt-out choices, or other handling of personal information, the Privacy Policy controls for that subject matter.

If there is a conflict between this Section and the Prohibited Services, Payments & Commerce Policy regarding prohibited services, prohibited payments, adult content monetization, sexual services, escort services, compensated dating, user-to-user payments, tips, payouts, stored value, gift cards, cryptocurrency, digital asset services, money transmission, financial services, or other restricted commerce-related activity, the Prohibited Services, Payments & Commerce Policy controls for that subject matter.

9. Third-Party Services and Off-Service Interactions

9.1 Overview

The Service may contain, use, link to, integrate with, or interoperate with third-party services that Cuddle does not own or control.

Third-party services may include payment processors, banks, card networks, fraud-prevention vendors, payment-risk vendors, verification vendors where used, hosting providers, communications providers, analytics providers, support providers, security providers, social media platforms, messaging apps, video-call services, external websites, external payment apps, file-sharing services, browser platforms, device platforms, app stores or platform providers if applicable, and similar providers.

This Section explains how third-party and off-Service interactions relate to your use of Cuddle.

9.2 Third-Party Terms and Practices

Your use of third-party services may be subject to separate terms, privacy policies, cookie policies, payment rules, refund rules, cancellation rules, security practices, data practices, community standards, support procedures, and dispute procedures provided by those third parties.

Those third-party terms and practices may differ from Cuddle’s Terms, Privacy Policy, purchase-related terms, Cookie / Tracking Policy, Contact / Legal Notices, and other Additional Terms.

Cuddle does not control third-party services that Cuddle does not own or operate. Cuddle is not responsible for third-party privacy, security, payment, refund, cancellation, content, safety, availability, accuracy, support, or data-handling practices, except to the extent required by applicable law.

You should review applicable third-party terms and privacy policies before using third-party services, clicking external links, scanning QR codes, using payment or verification flows, moving conversations off Cuddle, or providing information to third parties.

9.3 Payment Processors and Payment Flows

Cuddle uses authorized third-party payment processors to process purchases of Cuddle-operated Service functionality. Stripe may be used only if Stripe has approved and enabled payment processing for Cuddle’s applicable business model and jurisdiction.

When you enter payment information in a checkout flow, your payment information may be submitted directly to a third-party payment processor through processor-hosted, processor-controlled, or processor-approved payment fields or payment flows.

Cuddle does not collect, store, or process full payment card numbers, card security codes, or full bank account credentials on Cuddle-controlled systems.

Payments on Cuddle are made only to Cuddle for Cuddle-operated Service functionality. Cuddle does not provide user-to-user payments, tips, donations, payouts, stored value, wallet balances, gift cards, cryptocurrency services, money transmission, banking, lending, investment services, or other financial services.

9.4 External Links and Off-Service Communications

If you click an external link, scan a QR code, use an external messaging app, use a payment app, visit an external website, provide information to another platform, or move a conversation off Cuddle, you do so at your own risk.

Cuddle may have limited ability to review communications, detect abuse, prevent fraud, investigate reports, preserve evidence, enforce these Terms, block users, respond to payment-related concerns, respond to chargebacks, or provide support for activity that occurs outside the Service.

Off-Service communications may be copied, saved, screenshotted, recorded, forwarded, disclosed, misused, or distributed by other users or third parties.

You should be cautious before sharing contact information, photos, videos, workplace details, home address, travel plans, family information, intimate content, payment information, identity documents, authentication codes, verification codes, wallet information, or other sensitive information outside the Service.

9.5 No Evasion Through Third-Party Services

You may not use third-party services, external links, QR codes, usernames, handles, payment handles, wallet addresses, external messaging platforms, external payment apps, external websites, third-party platforms, redirects, landing pages, or off-Service communications to evade these Terms, the Additional Terms, payment-risk controls, fraud-prevention systems, safety tools, moderation systems, privacy choices, or enforcement actions.

You may not use third-party services or off-Service communications to solicit, advertise, arrange, promote, facilitate, purchase, sell, exchange, monetize, process, or disguise adult content, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, user-to-user payments, tips, donations, payouts, stored value, gift cards, cryptocurrency, digital assets, money transmission, financial services, or anything else of value between users.

If another user asks you to use an external payment app, send money, buy gift cards, transfer cryptocurrency, provide payment credentials, provide verification codes, open an account, receive funds, forward funds, make investments, make loans, or participate in a financial transaction, you should not proceed and should report the user through the Service or contact safety@cuddle-global.com.

9.6 External Purchase Channels and Availability

If Cuddle makes the Service available through an app store, browser platform, device platform, authorized platform purchase flow, or other purchase channel authorized by Cuddle, your use of that channel may be subject to that third party’s terms, payment rules, refund rules, cancellation rules, privacy practices, security practices, and dispute procedures.

For purchases made through an external channel, you may need to manage billing, cancellation, refunds, or subscription settings through that external channel rather than directly through Cuddle, unless applicable law requires otherwise or Cuddle expressly states otherwise.

9.7 Reports, Recovery Limits, and Relationship to Other Terms

You may report external links, QR codes, off-platform payment requests, external usernames, payment handles, wallet addresses, third-party services, external websites, or off-Service communications that appear related to fraud, scams, harassment, blackmail, extortion, sextortion, doxxing, impersonation, payment abuse, prohibited services, prohibited payments, minor safety concerns, or other misconduct.

Submitting a report does not guarantee that Cuddle will remove content, restrict an account, recover funds, reverse a transaction, issue a refund, preserve evidence, notify you of the outcome, contact a third party, or take any particular action.

Cuddle cannot guarantee that we can recover money, cryptocurrency, gift cards, payment-app transfers, bank transfers, wire transfers, content, credentials, identity documents, or personal information shared outside the Service. Cuddle also cannot guarantee that we can remove content or information from third-party services, external platforms, recipient devices, search engines, websites, social media, messaging apps, payment apps, file-sharing services, or other locations outside Cuddle’s control.

This Section is supplemented by the Privacy Policy, purchase-related terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Copyright / IP Complaints, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law. More specific terms control the subject matter they address, except to the extent these Terms or applicable law provide otherwise.

10. Intellectual Property

10.1 Overview

The Service contains content, software, systems, interfaces, designs, databases, trademarks, logos, trade dress, documentation, tools, and other materials owned by Cuddle, our licensors, our service providers, or other rights holders.

These Terms do not transfer ownership of any intellectual property to you. Except for the limited rights expressly granted in these Terms, Cuddle and our licensors reserve all rights, title, and interest in and to the Service, Cuddle Content, Cuddle Marks, non-public systems, software, interfaces, algorithms, databases, recommendation systems, ranking systems, discovery systems, moderation systems, safety systems, fraud-prevention systems, payment-risk systems, and related materials.

Your rights in Your Content are addressed in the User Content and Content License section.

10.2 Limited License to Use the Service

Subject to your compliance with these Terms and the Additional Terms, Cuddle grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and Cuddle Content solely for your own lawful, personal, non-commercial use.

This license is provided only so you can use Cuddle as an 18+ online dating and social connection service, as permitted by these Terms.

You may not sell, resell, rent, lease, lend, assign, sublicense, broker, transfer, copy, reproduce, distribute, scrape, archive, mirror, frame, modify, adapt, translate, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Service or Cuddle Content, except as expressly permitted by these Terms or by the Service’s intended functionality.

10.3 Cuddle Content and Systems

“Cuddle Content” includes content, software, interfaces, designs, text, graphics, images, videos, icons, badges, indicators, layouts, data compilations, databases, documentation, notices, checkout interfaces, support interfaces, recommendation systems, ranking systems, discovery systems, visibility systems, moderation systems, safety systems, security systems, fraud-prevention systems, payment-risk systems, analytics systems, and other materials made available by or on behalf of Cuddle.

You may not use Cuddle Content or Service data for commercial purposes, AI training, model tuning, benchmarking, dataset creation, scraping, facial recognition, biometric analysis, surveillance, background checks, employment screening, credit screening, relationship-status screening, investigations, advertising, lead generation, spam, user monetization, adult content monetization, sexual services, escort services, compensated dating, user-to-user payments, stored value, cryptocurrency, financial services, fraud, scams, impersonation, harassment, or any unlawful or unauthorized purpose.

You may not remove, obscure, or alter any copyright, trademark, proprietary-rights, safety, legal, payment, privacy, or other notices displayed in or through the Service.

10.4 Cuddle Marks

The Cuddle name, logos, product names, service names, slogans, graphics, icons, badges, designs, trade dress, and other identifiers are trademarks, service marks, trade names, or trade dress of Cuddle or our licensors.

You may not use Cuddle Marks without our prior written permission, except as permitted by applicable law.

You may not use Cuddle Marks in a way that suggests sponsorship, endorsement, affiliation, approval, partnership, agency, or authorization where none exists.

You may not use Cuddle Marks in connection with adult content, pornography, adult live-chat, escort services, prostitution, compensated dating, sugar arrangements, sexual services, user monetization, user payments, tips, payouts, stored value, cryptocurrency, digital assets, lending, investment services, scams, fraud, harassment, impersonation, or any other prohibited, misleading, unlawful, or high-risk activity.

10.5 Restrictions on Copying and Data Extraction

You may not copy, download, export, harvest, scrape, crawl, index, cache, archive, store, republish, distribute, display, sell, license, or otherwise exploit profiles, messages, photos, videos, prompts, recommendations, rankings, visibility data, user identifiers, account identifiers, Service data, Cuddle Content, or Member Content except as permitted by the normal functionality of the Service.

You may not use bots, scripts, crawlers, scrapers, browser extensions, automation tools, data-mining tools, artificial intelligence tools, machine-learning tools, or similar technologies to access, collect, copy, analyze, or use the Service or any content or data available through the Service.

You may not use the Service to build or support a competing product, train or improve models, create datasets, identify users, profile users, monitor users, infer private information, or conduct surveillance or investigations.

10.6 Copyright, Trademark, and Rights Complaints

If you believe that content on the Service infringes your copyright, trademark, privacy rights, publicity rights, or other rights, you may submit a complaint through our Copyright / IP Complaints process or by contacting legal@cuddle-global.com, unless we designate a different method in our Contact / Legal Notices.

Your complaint should include enough information for us to identify the content and evaluate the claim, such as your name and contact information, a description of the content, information that helps us locate the content, the rights you believe are being violated, why you believe the use is unauthorized, supporting information, and any statement or signature required by applicable law or our Copyright / IP Complaints process.

We may remove, restrict, disable, preserve, or refuse to restore content, and we may suspend or terminate accounts that repeatedly or materially violate intellectual-property, privacy, publicity, or other rights.

You may not submit knowingly false, misleading, malicious, retaliatory, fraudulent, abusive, or bad-faith complaints, takedown requests, counter-notices, or rights claims.

10.7 Feedback

If you provide feedback, suggestions, ideas, comments, concepts, bug reports, improvement proposals, feature requests, product ideas, or other input relating to the Service, you grant Cuddle a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, copy, modify, adapt, publish, display, distribute, implement, commercialize, and otherwise exploit that feedback for any lawful purpose without compensation, notice, or attribution to you.

Feedback is not confidential unless we expressly agree otherwise in a separate written agreement signed by an authorized representative of Cuddle.

10.8 Relationship to Other Terms

This Section is supplemented by the User Content and Content License section, Privacy Policy, Community Guidelines, Prohibited Services, Payments & Commerce Policy, Copyright / IP Complaints, Contact / Legal Notices, and applicable law.

If there is a conflict between this Section and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls for that subject matter. If there is a conflict between this Section and a more specific Copyright / IP Complaints process, that process controls for the complaint subject matter it addresses.

11. Suspension, Termination, and Enforcement

11.1 Overview

Cuddle may suspend, restrict, terminate, disable, block, review, delay, revoke, or condition access to the Service, an account, a profile, content, messages, Paid Features, checkout, payment methods, support channels, or any other feature where Cuddle reasonably determines that such action is necessary or appropriate.

Reasons may include safety, fraud prevention, payment-risk management, chargeback handling, account integrity, moderation, legal compliance, privacy compliance, security, unsupported locations, sanctions concerns, payment processor requirements, card-network rules, bank requirements, service-provider requirements, prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, or other legal, safety, payment, operational, reputational, or business risk.

Cuddle may take action with or without prior notice, to the fullest extent permitted by law.

11.2 Account and Feature Restrictions

Cuddle may restrict or disable all or part of your account or Service access.

This may include limiting account functionality, profile visibility, discovery, messaging, matches or similar interactions if supported, purchases, Paid Features, checkout access, payment methods, support access, verification features, reporting tools, privacy tools, or any other Service functionality.

Cuddle may also remove, restrict, blur, redact, label, preserve, demote, refuse to display, or limit access to content, messages, profile information, links, payment handles, wallet addresses, QR codes, external usernames, or other materials where appropriate for safety, fraud prevention, payment-risk management, moderation, legal compliance, privacy compliance, security, or enforcement.

Restrictions may be temporary, permanent, partial, or complete.

11.3 Termination by Cuddle

Cuddle may terminate your account or access to the Service if we reasonably determine that you have violated these Terms, the Additional Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law, or if your account or activity creates material risk.

Cuddle may also terminate or refuse access where we cannot reasonably verify your age, eligibility, account ownership, payment authorization, identity where verification is used, location, residency, or compliance with these Terms.

Termination may result in loss of access to your account, profile, messages, content, Paid Features, support history, purchase history, settings, and other Service functionality, subject to applicable law and our Privacy Policy.

11.4 Termination or Deletion by You

You may stop using the Service at any time. You may request account deletion through the settings or support channels we make available.

Account deletion may remove or disable your access to your account and may remove certain profile information from active display. However, deletion may not immediately or permanently delete all content, messages, payment records, billing records, refund records, cancellation records, chargeback records, dispute records, tax records, accounting records, audit records, safety records, moderation records, fraud-prevention records, payment-risk records, privacy-compliance records, legal-compliance records, security records, support records, appeal records, legal notice records, backups, logs, archives, or service-provider records that Cuddle is permitted or required to retain.

Account deletion does not automatically cancel a Paid Feature, reverse a completed purchase, stop an auto-renewing subscription if one is offered, or entitle you to a refund, except as expressly provided in these Terms, purchase-related terms, state-specific notices, checkout disclosures, purchase-specific terms, or applicable law.

11.5 Paid Features, Refunds, and Enforcement Actions

If your account, access, content, payment method, checkout, or Paid Features are restricted, suspended, terminated, revoked, blocked, or disabled because of a violation or suspected violation of these Terms, the Additional Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law, you may lose access to the Service or Paid Features.

Except where required by applicable law, expressly stated at checkout, or provided in the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, State-Specific Terms & Cancellation Notices, checkout disclosures, purchase-specific terms, or applicable law, you are not entitled to a refund, cash-out, transfer, chargeback concession, or other compensation because of an enforcement action.

Nothing in this Section limits any non-waivable cancellation, refund, payment, unauthorized-transaction, consumer-protection, disability-related, death-related, relocation-related, or other right you may have under applicable law.

11.6 Appeals and Reinstatement

If your account, content, messages, payment method, Paid Features, checkout access, or access to the Service is restricted, suspended, terminated, removed, blocked, or otherwise affected by an enforcement decision, you may be able to submit an appeal if Cuddle makes an appeal process available.

Appeals may be sent to appeals@cuddle-global.com or through any appeal channel we make available.

Your appeal should include enough information for us to identify your account and review the decision, such as the email address or phone number associated with your account, your account identifier if available, a description of the decision you are appealing, relevant dates, content, messages, transaction identifiers, report identifiers, payment records, the reason you believe the decision should be reviewed, and any supporting information.

Submitting an appeal does not guarantee that Cuddle will reverse, modify, delay, or pause an enforcement action. Cuddle may decline to review repeated, abusive, incomplete, fraudulent, bad-faith, substantially duplicate, irrelevant, unsafe, or legally deficient appeals, to the fullest extent permitted by law.

If Cuddle allows reinstatement, reactivation, restoration, or renewed access, Cuddle may impose conditions, including additional verification, content removal, visibility restrictions, messaging restrictions, payment restrictions, purchase limits, payment-method blocks, safety review, fraud review, payment-risk review, policy acknowledgments, or agreement to updated Terms or Additional Terms.

11.7 No Circumvention

If your account, access, payment method, checkout access, Paid Features, or any feature is suspended, restricted, blocked, terminated, revoked, or disabled, you may not circumvent that action.

Prohibited circumvention includes creating a new account, using another person’s account, using false identity information, using alternate credentials, using different email addresses, phone numbers, payment methods, billing information, devices, browsers, IP addresses, VPNs, proxies, anonymizers, third-party login services, account brokers, purchased accounts, rented accounts, linked accounts, external services, off-Service communications, payment handles, wallet addresses, QR codes, or any other workaround to bypass enforcement.

If Cuddle reasonably believes that accounts, devices, payment methods, credentials, email addresses, phone numbers, IP addresses, sessions, browsers, billing information, profiles, or other signals are related or are being used to evade enforcement, Cuddle may restrict, suspend, terminate, block, link, or treat as related the relevant accounts, devices, payment methods, credentials, or access points.

11.8 Records, Outstanding Obligations, and Survival

To the fullest extent permitted by law and consistent with our Privacy Policy, Cuddle may preserve, review, use, disclose, and retain records relating to suspension, restriction, termination, account deletion, content removal, service changes, Paid Feature changes, payment-method blocks, checkout restrictions, payment disputes, chargebacks, fraud prevention, payment-risk management, reports, moderation, safety, appeals, legal notices, privacy requests, and enforcement.

These records may be used as evidence of account activity, purchase authorization, checkout consent, policy acceptance, cancellation requests, refund requests, chargebacks, payment disputes, reports, enforcement actions, appeals, legal requests, or other relevant activity.

Suspension, restriction, account deletion, termination, cancellation, or the end of your relationship with Cuddle does not relieve you of obligations that arose before that action, including payment obligations lawfully incurred, obligations relating to chargebacks, payment disputes, taxes, accounting, audit, prohibited conduct, Your Content, intellectual property, privacy, confidentiality, disputes, legal claims, investigations, reports, appeals, legal notices, indemnification, and any other obligation that by its nature should survive.

This Section is supplemented by the Privacy Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, and applicable law. More specific terms control the subject matter they address, except to the extent these Terms or applicable law provide otherwise.

12. Disclaimers

12.1 Overview

The Service is provided to you on an “as is” and “as available” basis, to the fullest extent permitted by applicable law.

Cuddle is an 18+ online dating and social connection service. We provide tools that may help eligible adults create profiles, discover other users, communicate, manage settings, use reporting and safety tools, contact support, and access optional Paid Features.

Cuddle does not promise that the Service will be perfect, uninterrupted, error-free, fully secure, always available, or suitable for every user, device, browser, payment method, jurisdiction, or personal circumstance.

12.2 No Warranties

To the fullest extent permitted by law, Cuddle disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, compatibility, and quiet enjoyment.

Cuddle does not warrant that the Service, Cuddle Content, Member Content, messages, profiles, recommendations, rankings, visibility tools, safety tools, verification tools, Paid Features, checkout, support channels, or third-party services will meet your expectations or requirements.

Cuddle does not warrant that errors, defects, delays, outages, security issues, moderation issues, payment issues, fraud issues, or harmful conduct will always be detected, prevented, corrected, or resolved.

12.3 No Guarantee About Users or Outcomes

Cuddle does not guarantee matches, replies, messages, responses, conversations, introductions, meetings, dates, relationships, compatibility, user availability, user truthfulness, user identity, user intentions, user safety, visibility, engagement, or any particular outcome.

Cuddle does not guarantee any user’s identity, age, location, relationship status, marital status, intentions, truthfulness, legitimacy, availability, health, safety, conduct, suitability, compatibility, account ownership, payment authority, background, criminal history, sex offender status, employment, education, financial condition, immigration status, or personal circumstances.

You are responsible for your interactions with other users, including your decisions to communicate, share information, move conversations off Cuddle, trust another user, meet in person, travel, or take any action based on another user’s profile, message, badge, verification status, account indicator, statement, request, or conduct.

12.4 Safety, Verification, and Moderation Limits

Safety tools, reporting tools, blocking tools, moderation tools, fraud-prevention tools, payment-risk tools, verification tools where used, account indicators, and user notices are designed to support safety and Service integrity, but they do not eliminate all risks.

Unless Cuddle expressly states otherwise for a specific feature, program, jurisdiction, or user category, Cuddle does not conduct criminal background checks, sex offender registry checks, identity verification checks, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on all users.

Any optional verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or third-party review may be limited in scope, may rely on user-provided or third-party information, may be incomplete or inaccurate, and does not guarantee that a user is safe, truthful, eligible, available, compatible, trustworthy, verified, or appropriate to interact with.

12.5 Paid Features and Payment-Related Disclaimers

Paid Features are provided only for access to Cuddle-operated digital Service functionality. They are not payments to or for another user and do not guarantee any match, reply, message, conversation, meeting, date, relationship, compatibility, visibility level, engagement level, safety, or particular result.

Paid Features have no cash value, are not stored value, are not wallet balances, are not gift cards, are not prepaid value, are not payment instruments, are not cryptocurrency or digital assets, are not securities, and are not financial products or services.

Cuddle does not warrant that any Paid Feature will remain available, unchanged, uninterrupted, error-free, compatible with every device or browser, available in every jurisdiction, or supported by every payment processor, card network, bank, or service provider.

12.6 Third-Party Services and Off-Service Interactions

Cuddle does not own or control third-party services. Third-party services may include payment processors, banks, card networks, verification providers where used, hosting providers, analytics providers, support tools, messaging apps, social media services, external websites, external payment apps, device platforms, browser platforms, and similar services.

Cuddle does not warrant or guarantee third-party services, third-party content, third-party payment systems, third-party support systems, third-party verification systems, third-party availability, third-party security, third-party privacy practices, third-party refund procedures, third-party cancellation procedures, third-party fees, third-party rules, third-party outages, or third-party decisions.

If you move a conversation off Cuddle, click external links, scan QR codes, use external messaging apps, use external payment apps, meet another user in person, or share information outside the Service, you do so at your own risk.

12.7 No Professional, Emergency, Payment, or Financial Service

Cuddle does not provide legal advice, relationship advice, medical advice, therapy, crisis response, emergency response, private investigation services, professional matchmaking services, personal security services, payment processing services for users, money transmission, banking, lending, investment services, brokerage services, securities services, financial advisory services, wallet services, stored value, gift cards, cryptocurrency services, or other financial products or services.

Cuddle support channels, reporting tools, safety tools, moderation tools, legal channels, privacy channels, security channels, billing channels, cancellation channels, appeals, and other Service channels are not emergency-response channels. If you are in immediate danger or need emergency assistance, contact local emergency services immediately.

12.8 Non-Waivable Rights

Some jurisdictions do not allow certain warranty disclaimers or limitations. In those jurisdictions, the disclaimers in this Section apply only to the maximum extent permitted by law.

Nothing in this Section limits any non-waivable cancellation, refund, privacy, safety, consumer-protection, payment, unauthorized-transaction, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, or other right that may apply to you under applicable law.

This Section is supplemented by the Privacy Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms & Cancellation Notices, and applicable law.

13. Limitation of Liability

13.1 Overview

This Section limits Cuddle’s liability to you to the fullest extent permitted by applicable law.

In this Section, “Cuddle Parties” means Cuddle, its affiliates, successors, assigns, licensors, service providers, contractors, vendors, payment processors, fraud-prevention vendors, payment-risk vendors, professional advisors, officers, directors, employees, agents, and representatives.

Nothing in this Section limits any liability, warranty, right, remedy, or obligation that cannot lawfully be limited, excluded, waived, or restricted.

13.2 Types of Damages Excluded

To the fullest extent permitted by law, the Cuddle Parties will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, enhanced, or similar damages.

This includes damages for lost profits, lost revenue, lost business, lost opportunities, lost data, lost content, lost messages, lost matches, lost communications, lost goodwill, reputational harm, emotional distress, embarrassment, exposure, loss of privacy, loss of use, interruption of service, device or system issues, payment-method issues, billing issues, chargeback or payment-dispute consequences, inability to access the Service, inability to use Paid Features, inability to communicate with another user, failed expectations, failed outcomes, off-Service communications, in-person meetings, third-party services, external payment apps, prohibited services, prohibited payments, or other indirect or consequential loss.

This limitation applies even if Cuddle has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

13.3 User Conduct, Interactions, and Safety Risks

To the fullest extent permitted by law, the Cuddle Parties are not liable for the conduct, content, statements, omissions, intentions, identity, truthfulness, availability, safety, compatibility, or actions of any user.

This includes liability arising out of or relating to profiles, photos, videos if supported, prompts, messages, reactions, likes, matches or similar interactions if supported, user statements, user promises, identity claims, relationship-status claims, marital-status claims, intention claims, location claims, age claims, verification claims, availability claims, safety claims, payment requests, off-Service conduct, in-person conduct, or any other user action or omission.

Cuddle does not guarantee any user’s identity, background, relationship status, marital status, intentions, safety, compatibility, availability, payment authority, truthfulness, or suitability. You are responsible for your own interactions with other users.

13.4 Off-Service, Third-Party, and Payment-Related Risks

To the fullest extent permitted by law, the Cuddle Parties are not liable for any off-Service communication, in-person meeting, travel, lodging, transportation, event, date, relationship, external link, QR code, external platform, external payment app, third-party service, or other offline or external interaction involving you and another user or third party.

If you move a conversation off Cuddle, send money, buy gift cards, transfer cryptocurrency, use a payment app, provide payment credentials, provide verification codes, meet in person, or otherwise interact outside the Service, you do so at your own risk.

Cuddle does not provide user-to-user payments, tips, donations, payouts, stored value, wallet balances, gift cards, cryptocurrency services, money transmission, banking, lending, investment services, adult content monetization, sexual services, escort services, compensated dating, or other prohibited services. Cuddle is not liable for losses arising from attempts to use the Service or off-Service channels for those activities, except to the extent liability cannot lawfully be limited.

13.5 Safety, Moderation, Support, and Service Availability

To the fullest extent permitted by law, the Cuddle Parties are not liable for any failure to detect, prevent, remove, stop, investigate, preserve, resolve, or respond to misconduct, unsafe conduct, fraud, scams, harassment, blackmail, extortion, sextortion, doxxing, stalking, impersonation, account takeover, payment abuse, prohibited services, prohibited payments, or other violations.

Cuddle does not guarantee that we will monitor every account, profile, message, transaction, report, communication, or interaction, or that we will remove content, restore content, restrict an account, issue a refund, process a cancellation, reverse a transaction, recover funds, preserve evidence, notify users, respond within a particular time, or take any particular action, except where required by law.

The Cuddle Parties are not liable for failure to provide emergency assistance, crisis response, medical assistance, law-enforcement response, personal-security services, real-time monitoring, or immediate intervention. Cuddle support channels are not emergency-response channels.

13.6 Cap on Liability

To the fullest extent permitted by law, the total aggregate liability of the Cuddle Parties to you for all claims, causes of action, damages, losses, and liabilities arising out of or relating to the Service, these Terms, any Additional Terms, any Paid Feature, any purchase, any support request, any report, any dispute, any user interaction, or your relationship with Cuddle will not exceed the greater of:

• one hundred U.S. dollars (US $100); or
• the total amount, if any, that you paid directly to Cuddle for Paid Features during the twelve (12) months immediately preceding the event giving rise to the claim.

Amounts paid directly to Cuddle do not include amounts paid to another user, amounts sent outside the Service, user-to-user payments, tips, donations, gift cards, cryptocurrency, payment-app transfers, bank transfers, wire transfers, loans, investments, or any other transfer of money or value between users or to third parties.

This liability cap applies to all claims in the aggregate and may not be avoided by bringing separate claims, splitting claims, assigning claims, coordinating claims, or characterizing claims under different legal theories.

13.7 Legal Theories, Non-Waivable Rights, and Relationship to Other Terms

The limitations in this Section apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, statute, equity, warranty, consumer protection, privacy, data security, payment, intellectual property, platform liability, failure to warn, failure to monitor, failure to moderate, failure to investigate, failure to preserve records, failure to enforce, failure to provide support, or any other theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages, warranties, conditions, rights, remedies, or liabilities. In those jurisdictions, this Section applies only to the maximum extent permitted by law.

This Section is supplemented by the Disclaimers, Indemnification, Dispute Resolution, Privacy Policy, purchase-related terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, State-Specific Terms & Cancellation Notices, and applicable law. Nothing in this Section limits any non-waivable right that cannot lawfully be waived, excluded, restricted, or limited.

14. Indemnification

14.1 Overview

This Section explains when you may be responsible for defending, indemnifying, and holding harmless the Cuddle Parties from certain third-party claims.

For purposes of this Section, “Cuddle Parties” has the meaning given in the Limitation of Liability section.

Your obligations under this Section apply only to the fullest extent permitted by applicable law.

14.2 Indemnification by You

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Cuddle Parties from and against any third-party claims, demands, actions, proceedings, investigations, liabilities, damages, losses, judgments, settlements, penalties, fines, assessments, costs, and expenses, including reasonable attorneys’ fees and legal expenses, arising out of or relating to a Covered Claim.

A “Covered Claim” means a third-party claim, demand, action, proceeding, investigation, payment-processor claim, card-network claim, bank inquiry, regulator inquiry, service-provider claim, rights-holder claim, user claim, or other third-party matter arising out of or relating to the matters described in this Section.

14.3 Covered Claims

Covered Claims may include claims arising out of or relating to:

• your access to or use of the Service;
• your account, profile, messages, communications, or Your Content;
• your interactions with other users, including off-Service communications, in-person meetings, dates, travel, or other offline conduct;
• your purchase, use, misuse, or attempted misuse of Paid Features;
• your payment activity, billing information, refund request, cancellation request, chargeback, payment dispute, or payment-related conduct;
• your violation or alleged violation of these Terms, any Additional Terms, applicable law, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or third-party rights;
• your infringement, misappropriation, or violation of intellectual-property, privacy, publicity, confidentiality, contractual, consumer-protection, payment, or other rights;
• your fraud, scam, impersonation, account takeover, payment abuse, harassment, blackmail, extortion, sextortion, doxxing, non-consensual disclosure, misuse of personal information, or minor safety issue; or
• your prohibited services, prohibited payments, adult content monetization, sexual services, escort services, compensated dating, user-to-user payments, stored value, cryptocurrency, money transmission, financial services, or other restricted activity.

14.4 Defense, Cooperation, and Settlement

If we seek indemnification from you for a Covered Claim, we will provide reasonably prompt notice. A delay in notice will reduce your obligations only to the extent you are materially prejudiced by that delay.

We may assume the defense and control of any Covered Claim with counsel of our choosing, at your expense to the extent covered by your indemnification obligations and permitted by law. If we do not assume the defense, you may defend the Covered Claim with counsel reasonably acceptable to us, and you must keep us reasonably informed.

You agree to cooperate reasonably with the Cuddle Parties in connection with any Covered Claim. You may not destroy, alter, conceal, fabricate, or withhold evidence relevant to a Covered Claim.

You may not settle, compromise, or resolve any Covered Claim without our prior written consent if the settlement admits fault by any Cuddle Party, imposes obligations on any Cuddle Party, affects the Service, payment processing, safety systems, privacy practices, security practices, bank or processor relationships, or does not fully release the Cuddle Parties.

14.5 Exceptions and Good-Faith Rights

Your obligations under this Section do not apply to the extent a Covered Claim arises from a Cuddle Party’s own fraud, fraudulent misrepresentation, gross negligence, reckless misconduct, willful misconduct, or violation of non-waivable law.

Nothing in this Section requires you to indemnify any Cuddle Party solely because you made a good-faith report of suspected misconduct, safety risk, fraud, harassment, abuse, prohibited activity, payment abuse, or illegal conduct.

Nothing in this Section requires you to indemnify any Cuddle Party solely because you exercised a non-waivable legal right in good faith, contacted law enforcement, contacted a regulator, contacted a payment provider, contacted a card issuer, contacted a bank, sought legal advice, participated in a lawful investigation, complied with legal process, submitted a good-faith privacy request, or submitted a good-faith appeal.

This Section does not protect knowingly false, malicious, retaliatory, misleading, fabricated, abusive, or bad-faith reports, complaints, appeals, evidence, refund requests, chargeback statements, legal notices, privacy requests, regulatory submissions, or other communications.

14.6 Relationship to Other Terms

Your indemnification obligations are separate from the limitations of liability in these Terms, except to the extent required by applicable law. Nothing in this Section expands the liability of any Cuddle Party beyond what is permitted under the Disclaimers, Limitation of Liability, and other provisions of these Terms and applicable law.

This Section is supplemented by the Disclaimers, Limitation of Liability, User Content and Content License, User Conduct and Prohibited Uses, Safety, Paid Features, Third-Party Services, Suspension and Termination, Privacy Policy, Prohibited Services, Payments & Commerce Policy, Community Guidelines, State-Specific Terms & Cancellation Notices, Contact / Legal Notices, and applicable law.

Nothing in this Section limits any non-waivable right that cannot lawfully be waived, excluded, restricted, or limited.

15. Dispute Resolution, Arbitration, and Class-Action Waiver

15.1 Please Read This Section Carefully

This Section is important.

It may require you and Cuddle to resolve many disputes through binding individual arbitration instead of in court.

It also includes an informal dispute resolution process, a class-action waiver, a jury-trial waiver for court proceedings, an arbitration opt-out right, procedures for mass arbitration, and special rules for claims or rights that cannot lawfully be required to arbitration, waived, excluded, restricted, or limited.

This Section applies to the fullest extent permitted by applicable law.

Nothing in this Section limits any non-waivable privacy, consumer-protection, payment, cancellation, refund, safety, reporting, public-injunctive-relief, disability-related, death-related, relocation-related, intellectual-property, accessibility, anti-discrimination, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, unauthorized-transaction, sexual-assault-related, sexual-harassment-related, or other right that cannot lawfully be waived, excluded, restricted, limited, or required to arbitration.

If applicable law gives you a right, claim, remedy, forum, procedure, or protection that cannot lawfully be waived or required to arbitration, that law controls to the extent required.

15.2 Covered Disputes

For purposes of this Section, “Dispute” means any claim, controversy, dispute, demand, cause of action, or request for relief arising out of or relating to:

• these Terms or any Additional Terms;
• your access to or use of the Service;
• your account, profile, messages, content, reports, appeals, support requests, privacy requests, legal notices, purchases, Paid Features, billing, cancellation requests, refund requests, chargebacks, or payment disputes;
• Cuddle’s operation, design, moderation, safety tools, verification features where used, fraud-prevention tools, payment-risk tools, ranking, recommendations, visibility, discovery, messaging, checkout, support, enforcement, suspension, termination, or recordkeeping;
• Cuddle Content, Member Content, Your Content, Cuddle Marks, intellectual property, or rights-related complaints;
• privacy, data protection, cookies, tracking technologies, analytics, security, breach notification, sensitive information, verification information, or personal information;
• user conduct, user interactions, off-Service communications, in-person meetings, safety issues, reports, fraud, scams, payment abuse, prohibited services, prohibited payments, or user-to-user transfers of value;
• third-party services, payment processors, card networks, banks, fraud-prevention vendors, payment-risk vendors, verification vendors where used, hosting providers, communications providers, analytics providers, support providers, external platforms, external payment apps, external links, QR codes, payment handles, wallet addresses, or off-Service communications;
• advertising, marketing, service communications, product descriptions, checkout disclosures, website content, legal notices, Contact / Legal Notices, or customer support;
• any alleged misrepresentation, omission, unfair practice, deceptive practice, consumer-protection claim, privacy claim, data-protection claim, payment claim, unauthorized-transaction claim, negligence claim, fraud claim, statutory claim, equitable claim, or other legal theory; or
• your relationship with Cuddle.

A Dispute includes claims based on contract, tort, negligence, strict liability, statute, consumer-protection law, privacy law, data-protection law, payment law, intellectual-property law, fraud, misrepresentation, equity, or any other legal theory.

A Dispute includes claims that arose before, on, or after the date you accepted these Terms, to the fullest extent permitted by applicable law.

15.3 Covered Cuddle Parties

For purposes of this Section, Disputes with Cuddle include Disputes involving Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle, and the Cuddle Parties.

The “Cuddle Parties” include Cuddle, Third Hub US, Inc., our affiliates, parents, subsidiaries, officers, directors, employees, contractors, agents, representatives, licensors, service providers, payment processors, fraud-prevention vendors, payment-risk vendors, safety vendors, moderation vendors, verification vendors where used, hosting providers, cloud providers, communications providers, analytics providers, support providers, professional advisors, successors, and assigns.

This Section may be enforced by the Cuddle Parties to the fullest extent permitted by applicable law.

Nothing in this Section makes you a party to any separate agreement between Cuddle and any payment processor, card network, bank, payment-method provider, service provider, vendor, or other third party.

Nothing in this Section limits any rights, defenses, claims, or procedures that may apply between your payment provider, card issuer, bank, payment-method provider, or other payment provider under applicable law or your agreement with that provider.

15.4 Informal Dispute Resolution First

Before starting arbitration or a court proceeding, you and Cuddle agree to try to resolve the Dispute informally.

To start informal dispute resolution, the party raising the Dispute must send a written Notice of Dispute to the other party.

If you send a Notice of Dispute to Cuddle, you must send it to:

legal@cuddle-global.com

and to the Legal Notices mailing address listed in our Contact / Legal Notices.

Your Notice of Dispute should include:

• your full legal name;
• the email address and phone number associated with your account, if any;
• your account identifier, if available;
• your current mailing address;
• a reasonably detailed description of the facts and legal basis of the Dispute;
• the specific relief you are seeking;
• if the Dispute relates to a purchase, refund, cancellation, chargeback, billing issue, payment method, billing descriptor, payment authorization, failed payment, or payment dispute, the relevant transaction date, amount, payment method type, receipt, transaction identifier, billing descriptor, and any prior billing-support communications reasonably available to you;
• if the Dispute relates to a safety, privacy, moderation, account, content, appeal, or report issue, any relevant profile identifier, account identifier, message reference, report reference, appeal reference, content reference, screenshot, date, or other information reasonably available to you; and
• your physical or electronic signature.

If Cuddle sends a Notice of Dispute to you, Cuddle may send it to the most recent email address, mailing address, account notice channel, or other contact information associated with your account, or through another method permitted by law.

A Notice of Dispute is intended to give the receiving party a fair opportunity to understand and resolve the Dispute.

A Notice of Dispute should not include full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email unless Cuddle specifically requests it through an appropriate method.

15.5 Good-Faith Meet and Confer

After a complete Notice of Dispute is received, the parties will attempt in good faith to resolve the Dispute informally.

The parties agree to participate in a good-faith meet-and-confer by telephone, videoconference, written exchange, or another mutually agreed method within sixty (60) days after a complete Notice of Dispute is received, unless the parties mutually agree to extend that period.

If you are represented by counsel, your counsel may participate in the meet-and-confer, but you agree to personally participate as well unless Cuddle agrees otherwise in writing.

If Cuddle is represented by counsel, Cuddle’s counsel may participate in the meet-and-confer, but a Cuddle representative with authority to discuss resolution will also participate unless you agree otherwise in writing.

The informal dispute resolution process is intended to reduce cost, avoid unnecessary escalation, and give both parties an opportunity to resolve the matter before arbitration or litigation.

Informal dispute resolution is not required where it is prohibited by applicable law or where a party seeks provisional, temporary, preliminary, emergency, or other equitable relief as described in this Section.

Informal dispute resolution is also not required where a claim may proceed in small claims court and the applicable small claims court does not permit or require the informal process.

A party may be excused from informal dispute resolution if the receiving party does not respond within the required period, refuses to participate, or if applicable law requires a different process.

Nothing in this Section prevents either party from contacting law enforcement, regulators, payment providers, card issuers, banks, data protection authorities, safety authorities, child safety authorities, emergency services, or other lawful authorities where appropriate or required.

Nothing in this Section limits a user’s ability to submit a good-faith safety report, privacy request, billing support request, cancellation request, refund request, chargeback claim, unauthorized-transaction claim, security report, copyright or IP complaint, or legal notice through the applicable Cuddle channel or through legally available external channels.

15.6 Binding Individual Arbitration

Except for the matters excluded or carved out in this Section, you and Cuddle agree that all Disputes will be resolved by binding individual arbitration.

Arbitration is a process in which a neutral arbitrator resolves a dispute instead of a judge or jury.

Arbitration may be less formal than a lawsuit in court, but the arbitrator can award remedies as described in this Section and applicable law.

The arbitration agreement in this Section is governed by the Federal Arbitration Act to the fullest extent permitted by applicable law.

15.7 Exceptions to Arbitration

The following matters are not required to be arbitrated under this Section:

• individual claims that qualify for small claims court, remain on an individual basis, and are not removed, transferred, consolidated, coordinated, or appealed to a court of general jurisdiction;
• requests for provisional, temporary, preliminary, emergency, or other equitable relief in a court of competent jurisdiction where necessary or appropriate to protect intellectual property, confidential information, privacy, security, account integrity, payment systems, fraud-prevention systems, payment-risk systems, safety systems, moderation systems, user safety, minor safety, Service integrity, or to prevent unauthorized access, scraping, data harvesting, account takeover, payment abuse, or unlawful conduct;
• claims or requests for relief that cannot lawfully be required to arbitration, including claims involving sexual assault or sexual harassment to the extent applicable law gives a claimant the right to choose a court forum;
• claims or requests for public injunctive relief that cannot lawfully be required to arbitration or waived;
• administrative complaints, regulatory complaints, law-enforcement reports, payment-provider claims, card-issuer claims, bank claims, privacy authority complaints, state Attorney General complaints, or other external reports or processes that applicable law allows you to pursue; and
• any other claim, remedy, request for relief, forum, or procedure that applicable law says cannot be waived or required to arbitration.

Only the claim, remedy, request for relief, forum, or procedure that cannot lawfully be required to arbitration will be excluded from arbitration.

All other Disputes remain subject to arbitration to the fullest extent permitted by applicable law.

15.8 Arbitration Rules and Administrator

Unless the parties agree otherwise, the arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules and any applicable AAA consumer, mass-arbitration, fee, supplementary, or case-management rules in effect when the arbitration is filed, except to the extent those rules are modified by this Section or applicable law.

If AAA is unavailable, declines to administer the arbitration, or cannot administer the arbitration under this Section, the parties will attempt in good faith to agree on another reputable arbitration administrator.

If the parties cannot agree on an alternative administrator, either party may ask a court of competent jurisdiction to appoint an administrator or arbitrator, to the extent permitted by applicable law.

The arbitration administrator’s rules are incorporated only to the extent they are consistent with this Section and applicable law.

If there is a conflict between this Section and the administrator’s rules, this Section controls to the fullest extent permitted by applicable law.

15.9 Arbitration Demand

A party starting arbitration must submit a demand for arbitration that complies with this Section, the applicable arbitration rules, and applicable law.

The demand should include:

• the claimant’s full legal name;
• the claimant’s mailing address;
• the email address and phone number associated with the claimant’s Cuddle account, if any;
• the account identifier, if available;
• a statement that the claimant completed or was excused from the informal dispute resolution process;
• a reasonably detailed description of the facts and legal basis of the Dispute;
• the specific relief requested;
• any relevant transaction, billing, cancellation, refund, chargeback, payment-dispute, account, message, profile, report, appeal, content, privacy, security, or support information reasonably available to the claimant; and
• the claimant’s physical or electronic signature.

The arbitrator or arbitration administrator may require supplementation of an incomplete demand to the extent permitted by applicable rules and law.

15.10 Arbitrator Authority

Except as expressly provided otherwise in this Section, the arbitrator, and not any court or agency, has the authority to resolve all issues relating to the interpretation, applicability, enforceability, formation, scope, arbitrability, and implementation of this Section.

This includes any claim that all or part of this Section is void or voidable.

However, a court of competent jurisdiction may decide:

• whether the informal dispute resolution requirements in this Section were satisfied;
• whether a claim properly belongs in small claims court;
• whether the class-action waiver, mass-arbitration procedures, or public-injunctive-relief provisions are enforceable;
• whether a claim or request for public injunctive relief may be required to arbitration;
• whether a claim is excluded from arbitration by non-waivable law;
• any request for provisional, temporary, preliminary, emergency, or other equitable relief; and
• any issue that applicable law requires a court to decide.

15.11 Arbitration Procedure, Location, Hearing Format, and Fees

Unless the parties agree otherwise, or the arbitrator determines that an in-person hearing is necessary for fairness, the arbitration will be conducted on the papers, by videoconference, by telephone, or through another remote process permitted by the administrator’s rules.

If an in-person hearing is required, it will take place in the county or parish where you reside, or in another mutually agreed location, unless applicable law or the administrator’s rules require otherwise.

The arbitration will be conducted in English unless the parties agree otherwise or applicable law requires otherwise.

The arbitrator may allow reasonable discovery consistent with the administrator’s rules, the needs of the case, the amount in controversy, the nature of the claims, privacy and confidentiality concerns, payment-security concerns, user-safety concerns, and the goal of efficient and cost-effective dispute resolution.

The arbitrator may enter protective orders or other confidentiality, privacy, safety, security, or payment-security measures where appropriate and permitted by applicable law.

Arbitration fees will be allocated according to the applicable arbitration rules and applicable law.

Cuddle will pay any arbitration fees it is required to pay under those rules or applicable law.

Each party will bear its own attorneys’ fees and costs unless the arbitrator awards fees or costs under applicable law, these Terms, or the applicable arbitration rules.

If the arbitrator determines that a claim, counterclaim, or defense was frivolous, filed for an improper purpose, or brought in bad faith, the arbitrator may award fees, costs, or other remedies to the extent permitted by applicable law and the applicable arbitration rules.

Nothing in this Section limits any fee-shifting, cost-shifting, fee-waiver, consumer-protection, payment, privacy, public-injunctive-relief, or other right that cannot lawfully be waived, excluded, restricted, or limited.

15.12 Arbitration Remedies

The arbitrator may award on an individual basis the same remedies that would be available in court, including damages, statutory remedies, declaratory relief, injunctive relief, attorneys’ fees, and costs where authorized by applicable law, these Terms, or the applicable arbitration rules.

The arbitrator may award relief only to the individual claimant and only to the extent necessary to resolve that claimant’s own individual claim.

The arbitrator may not award relief for or against any person who is not a party to the arbitration, except to the extent required by applicable law.

The arbitrator’s award will be final and binding, subject to any review or correction available under the Federal Arbitration Act, applicable arbitration rules, or other applicable law.

Any final arbitration award may be entered as a judgment in a court of competent jurisdiction.

15.13 Individual Arbitration and Class-Action Waiver

To the fullest extent permitted by applicable law, all Disputes must be brought and resolved only on an individual basis.

You and Cuddle agree that no Dispute may be brought or resolved as a plaintiff, class member, representative, private attorney general, or participant in any class, collective, coordinated, consolidated, mass, or representative action or proceeding.

The arbitrator may not consolidate more than one person’s claims, may not join the claims of different persons, and may not preside over any class, collective, coordinated, consolidated, mass, or representative proceeding, except as expressly permitted by the mass-arbitration procedures in this Section for administrative case-management purposes only.

Nothing in this Section prevents the parties from jointly settling multiple claims if they choose to do so.

Nothing in this Section limits any right that cannot lawfully be waived under applicable law.

15.14 Jury-Trial Waiver for Court Proceedings

To the fullest extent permitted by applicable law, if a Dispute proceeds in court rather than arbitration, you and Cuddle waive any right to a jury trial.

This jury-trial waiver applies only to the extent permitted by applicable law and only to claims that are not required to be arbitrated under this Section.

Nothing in this Section limits any non-waivable right to a jury trial that applicable law does not permit to be waived.

15.15 Mass Arbitration

If twenty-five (25) or more similar arbitration demands are filed against or by the same party or related parties, are represented by the same law firm, coordinated counsel, or substantially coordinated representatives, and arise out of or relate to substantially similar facts, transactions, services, legal issues, or alleged conduct, then the demands may be treated as a mass arbitration to the fullest extent permitted by the applicable arbitration rules.

If AAA or another administrator designates the matter as a mass arbitration, the administrator’s applicable mass-arbitration rules, supplementary rules, case-management procedures, and fee schedule will apply, as modified by this Section to the extent permitted by law.

The parties agree that the administrator may use administrative coordination, staged filings, global mediation, bellwether processes, batching, scheduling orders, process arbitrators, or other case-management procedures permitted by the administrator’s rules or ordered by the administrator or arbitrator for efficient administration.

Nothing in this Section authorizes class arbitration, collective arbitration, representative arbitration, or joinder of claimants or claims for purposes of merits adjudication.

Each claimant’s claim remains individual, and any merits decision or award may provide relief only for that individual claimant.

Any mass-arbitration procedure must preserve each party’s substantive rights and must be applied only to the extent permitted by applicable law.

15.16 Public Injunctive Relief and Non-Waivable Rights

If a court of competent jurisdiction determines that a particular claim or request for relief, including a claim for public injunctive relief, cannot lawfully be arbitrated or waived, then only that particular claim or request for relief will be severed from arbitration and may proceed in court to the extent required by law.

All remaining claims and requests for relief will remain subject to arbitration.

Nothing in this Section requires the waiver of any substantive right, remedy, or protection that cannot lawfully be waived under applicable law.

Nothing in this Section prevents either party from seeking provisional, temporary, preliminary, emergency, or other equitable relief from a court of competent jurisdiction where necessary or appropriate to protect intellectual property, confidential information, privacy, security, account integrity, payment systems, fraud-prevention systems, payment-risk systems, safety systems, moderation systems, user safety, minor safety, Service integrity, data security, records, evidence, or other rights or interests that may require urgent protection.

15.17 Arbitration Opt-Out

You may opt out of the arbitration agreement in this Section by sending a valid written opt-out notice to:

arbitrationoptout@cuddle-global.com

Your opt-out notice must be sent within thirty (30) days after the date you first accept these Terms, unless applicable law requires a different period.

Your opt-out notice must include:

• your full legal name;
• your mailing address;
• the email address and phone number associated with your account, if any;
• your account identifier, if any; and
• a clear statement that you want to opt out of the arbitration agreement.

If you validly opt out, you and Cuddle will not be required to arbitrate Disputes under this Section, but all other provisions of these Terms will continue to apply, including any applicable forum, governing-law, limitation-of-liability, disclaimer, indemnification, notice, and non-waivable-right provisions.

Opting out of this Section does not affect any other arbitration agreement between you and Cuddle that is not part of these Terms, if any.

Sending an opt-out notice to support@cuddle-global.com, billing@cuddle-global.com, cancellations@cuddle-global.com, safety@cuddle-global.com, privacy@cuddle-global.com, security@cuddle-global.com, legal@cuddle-global.com, appeals@cuddle-global.com, social media, a third-party platform, a payment processor, a vendor, a service provider, or any other channel may not be treated as a valid arbitration opt-out unless applicable law requires otherwise or Cuddle expressly confirms in writing that the notice was accepted.

15.18 Changes to This Arbitration Agreement

If Cuddle makes a material change to this Section after the date you first accepted these Terms, and you have not otherwise agreed to the changed arbitration terms, you may reject the material change by sending written notice to:

arbitrationoptout@cuddle-global.com

Your rejection notice must be sent within thirty (30) days after the material change becomes effective, unless applicable law requires a different period.

Your rejection notice must include:

• your full legal name;
• the email address and phone number associated with your account, if any;
• your account identifier, if any;
• your mailing address; and
• a clear statement that you reject the material change to the arbitration agreement.

Rejecting a material change does not reject these Terms as a whole.

It means that the prior version of this Section will apply to Disputes between you and Cuddle, to the extent required by applicable law.

If applicable law requires a different process for changes to this Section, Cuddle will follow that process to the extent required.

15.19 Privacy, Confidentiality, and Sensitive Information in Disputes

Disputes may involve sensitive information, including account information, profile information, messages, photos, reports, safety records, payment-related information, billing records, chargeback records, verification information where used, private communications, fraud-prevention records, payment-risk records, or other sensitive personal information.

The parties agree to make reasonable efforts to protect sensitive information in arbitration or court proceedings.

This may include requesting protective orders, redaction, confidential treatment, sealed filings where permitted, limited disclosure, or other measures appropriate to the nature of the information and the proceeding.

Nothing in this Section prevents either party from using or disclosing information where reasonably necessary to pursue or defend a Dispute, comply with law, respond to legal process, cooperate with service providers, payment processors, card networks, banks, regulators, law enforcement, courts, or other lawful authorities, protect users, prevent fraud, manage payment risk, enforce these Terms, or exercise legal rights.

Cuddle may preserve, use, disclose, and retain dispute-related records as described in these Terms and our Privacy Policy.

15.20 Payment Provider, Chargeback, and Billing Processes

Nothing in this Section prevents you from exercising any non-waivable right you may have under applicable law or under your agreement with your payment provider, card issuer, bank, payment-method provider, or other payment provider.

This may include rights relating to unauthorized transactions, billing errors, chargebacks, reversals, or similar payment-provider procedures.

However, using a payment-provider process does not automatically resolve or waive any Dispute between you and Cuddle.

A billing or payment-related Dispute between you and Cuddle remains subject to this Section to the fullest extent permitted by law, even if a payment-provider process, card-network process, bank process, payment-method-provider process, chargeback process, or similar process is also available or used.

You may not submit false, fraudulent, abusive, misleading, retaliatory, or bad-faith chargebacks, payment disputes, unauthorized-transaction claims, refund disputes, or billing disputes.

Cuddle may preserve and use relevant checkout records, payment authorization records, receipts, billing communications, cancellation records, refund records, chargeback records, payment-risk records, fraud-prevention records, account records, and support communications to respond to payment disputes and to resolve Disputes under this Section.

15.21 No User Payment or Prohibited Service Disputes as a Service Provider

Cuddle does not provide, support, facilitate, or permit user-to-user payments, peer-to-peer payments, tips, donations, user payouts, creator payouts, cash-outs, revenue sharing, stored value, wallet balances, gift cards, prepaid value, cryptocurrency services, digital asset services, digital asset transfers, money transmission, remittance, banking, lending, credit, investment services, brokerage services, securities services, financial advisory services, or other financial products or services.

Cuddle does not arbitrate, mediate, process, reverse, refund, or resolve user-to-user payments or off-Service financial transactions as a payment provider, financial institution, money transmitter, wallet provider, stored-value provider, bank, lender, investment platform, broker, securities service, financial advisor, escrow provider, marketplace operator, or money services business.

If a Dispute involves money, gift cards, cryptocurrency, payment-app transfers, bank transfers, wire transfers, loans, investments, payment credentials, verification codes, wallet credentials, private keys, or anything else of value sent to another user or third party outside Cuddle’s authorized checkout flow, Cuddle’s involvement, if any, is limited to safety, fraud-prevention, payment-risk, enforcement, legal-compliance, support, and user-protection purposes as described in these Terms and our Privacy Policy.

Cuddle is not an adult content platform, pornography service, adult entertainment service, adult live-chat service, escort service, prostitution service, compensated dating service, sugar dating service, commercial sexual services platform, creator monetization platform, tipping platform, paid companionship platform, paid intimate-content platform, paid sexual-messaging platform, or marketplace for sexual content, sexual services, commercial companionship, monetized user content, or transfers of value between users.

Cuddle does not arbitrate, mediate, process, refund, or resolve disputes between users involving adult content, sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, paid intimate content, paid sexual messaging, paid meetings, user monetization, user-to-user transfers of value, or other prohibited services as a marketplace, payment provider, escrow provider, broker, agent, or intermediary.

If a Dispute involves alleged prohibited services, Cuddle may take action for safety, fraud prevention, payment-risk management, enforcement, legal compliance, support, and user-protection purposes, but nothing in this Section means that Cuddle endorses, supports, facilitates, guarantees, or assumes responsibility for prohibited services or prohibited payments.

15.22 Severability

If any part of this Section is found unenforceable, invalid, void, or unlawful as applied to a particular Dispute, claim, remedy, party, procedure, forum, or jurisdiction, that part will be severed or limited only to the extent necessary.

The rest of this Section will remain in effect to the fullest extent permitted by law.

If the class-action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief may proceed in court only to the extent required by law, and all other claims and requests for relief will remain subject to arbitration.

If the public-injunctive-relief provision is found unenforceable as to a particular claim or request for relief, then only that claim or request for relief will proceed in court to the extent required by law, and all other claims and requests for relief will remain subject to arbitration.

15.23 Survival and Relationship to Other Terms

This Section survives any suspension, restriction, deletion, or termination of your account, cancellation or expiration of any Paid Feature, completion of any purchase, refund, chargeback, payment dispute, termination of these Terms, and the end of your relationship with Cuddle, to the extent applicable by its nature and permitted by law.

This Section is supplemented by the Privacy Policy, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, State-Specific Terms & Cancellation Notices, Copyright / IP Complaints, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

If there is a conflict between this Section and Contact / Legal Notices regarding arbitration opt-out notices, Notices of Dispute, informal dispute resolution notices, or arbitration-related notices, this Section controls for that subject matter unless applicable law requires otherwise.

If there is a conflict between this Section and State-Specific Terms & Cancellation Notices regarding non-waivable state-law rights, public injunctive relief, small claims, arbitration, class-action waiver, jury-trial waiver, court access, cancellation rights, refund rights, dating service rights, safety disclosures, screening disclosures, or other state-specific rights, the more specific provision and applicable law control to the extent required.

If there is a conflict between this Section and the Privacy Policy regarding the handling of personal information in a Dispute, the Privacy Policy controls for that subject matter, except to the extent this Section or applicable law provides a more specific dispute-resolution procedure.

Nothing in this Section limits any non-waivable right that cannot lawfully be waived, excluded, restricted, limited, or required to arbitration.

16. State-Specific Rights and Non-Waivable Consumer Notices

16.1 Overview

Certain U.S. states may provide specific rights, notices, disclosures, remedies, cancellation rights, refund rights, dating service notices, criminal background screening disclosures, fraud-related notices, death-related rights, disability-related rights, relocation-related rights, subscription notices, renewal notices, online cancellation rights, privacy rights, payment rights, or other consumer protections.

This Section explains how state-specific rights and notices work with these Terms.

Additional state-specific information may be provided in our State-Specific Terms & Cancellation Notices, checkout disclosures, purchase-specific terms, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Privacy Policy, Contact / Legal Notices, account notices, email notices, product notices, or another method permitted or required by applicable law.

If a state-specific notice, disclosure, or law gives you a non-waivable right greater than the rights described in these Terms, that state-specific notice, disclosure, or law controls to the extent required.

16.2 State-Specific Terms Are Part of These Terms

The State-Specific Terms & Cancellation Notices are incorporated into these Terms.

They may apply based on factors such as your state of residence, billing address, place of purchase, place of access, where you use a Paid Feature, where a dating service contract is formed if applicable, where a specific notice is required, the payment method used, the type of Paid Feature purchased, whether a subscription, renewal, trial, promotion, fixed-term access, or dating service contract is offered, or any other legally relevant connection to a state.

You should review the State-Specific Terms & Cancellation Notices before purchasing a Paid Feature, using a paid dating service feature, using a subscription if offered, communicating with another user, moving a conversation off Cuddle, or meeting another user in person.

16.3 Order of Priority

If there is a conflict between these Terms and the State-Specific Terms & Cancellation Notices, the State-Specific Terms & Cancellation Notices control for the state-specific subject matter they address.

This may include state-specific matters relating to cancellation rights, refund rights, dating service contracts, paid dating service features, subscriptions if offered, automatic renewal notices if offered, online cancellation methods, checkout disclosures, purchase-specific notices, death-related rights, disability-related rights, relocation-related rights, safety notices, criminal background screening disclosures, fraud notices, renewal notices, billing notices, consumer-protection notices, privacy notices, payment rights, legal notice methods, arbitration-related limitations where required by applicable law, and other non-waivable state-law rights.

If applicable law gives you a greater non-waivable right than the State-Specific Terms & Cancellation Notices, applicable law controls to the extent required.

16.4 Cancellation, Refund, and Dating Service Rights

Certain states may give users a right to cancel a qualifying dating service contract, Paid Feature, subscription if offered, renewal if offered, trial if offered, promotional offer, or other purchase within a specified period.

If applicable law gives you a cancellation or refund right, Cuddle will honor that right to the extent required by law.

The applicable cancellation period, cancellation method, refund treatment, delivery treatment, renewal treatment, and required notice may depend on the law that applies to your purchase.

Unless a different method is required by applicable law, stated at checkout, or provided in applicable purchase terms, cancellation requests may be sent to:

cancellations@cuddle-global.com

Your cancellation request should include enough information for us to identify your account and the relevant purchase. Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email unless Cuddle specifically requests it through an appropriate method.

Account deletion, stopping use of the Service, failing to log in, blocking emails, disabling notifications, losing access to a device, or losing access to a payment method is not the same as cancellation, except where expressly provided in these Terms, applicable purchase terms, State-Specific Terms & Cancellation Notices, or applicable law.

16.5 Subscriptions and Automatic Renewal If Offered

Cuddle may offer auto-renewing subscriptions or recurring billing plans only if they are clearly disclosed at checkout.

Unless the checkout page and applicable purchase terms clearly state that a Paid Feature automatically renews, your purchase does not automatically renew, and Cuddle will not charge you again for that Paid Feature without your separate authorization.

If Cuddle offers an auto-renewing subscription or recurring billing plan, the checkout flow and applicable purchase terms will disclose renewal information as required by applicable law. This may include the renewal amount, renewal frequency, billing date, trial terms if any, promotional terms if any, cancellation method, renewal terms, how to avoid renewal, how to manage billing, whether renewal notices will be provided where required, and other legally required information.

If applicable law requires renewal notices, reminder notices, online cancellation methods, consent, acknowledgment, confirmation emails, or other steps, Cuddle will provide them to the extent required.

16.6 Death, Disability, and Relocation Rights

Certain state laws or purchase-specific terms may provide cancellation or refund rights if a user dies, becomes disabled, relocates, or experiences another legally recognized circumstance.

If such rights apply, an authorized person may submit a request through the cancellation channel or another method required by applicable law.

We may request information reasonably necessary to verify the request, account, purchase, authority to act, and legal basis for the request. We will not require unnecessary sensitive information, and we will process any information submitted for these purposes as described in our Privacy Policy.

16.7 Safety, Screening, and Fraud Notices

Certain states may require dating service notices, safety disclosures, fraud notices, criminal background screening disclosures, verification disclosures, or other user-safety notices.

Cuddle may provide those notices through the State-Specific Terms & Cancellation Notices, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, checkout disclosures, account notices, emails, product notices, or another legally permitted method.

Unless Cuddle expressly states otherwise for a specific feature, program, jurisdiction, or user category, Cuddle does not conduct criminal background checks, sex offender registry checks, identity verification checks, relationship-status checks, marital-status checks, intention checks, employment checks, financial checks, health checks, immigration checks, social-media checks, or safety clearances on all users.

Any verification, badge, screening result, safety feature, account indicator, fraud-prevention tool, payment-risk tool, or similar feature may be limited in scope and does not guarantee that a user is safe, truthful, eligible, available, compatible, trustworthy, verified, or appropriate to interact with.

16.8 Privacy, Payment, and Other Non-Waivable Rights

State privacy laws, payment laws, consumer-protection laws, accessibility laws, anti-discrimination laws, data-security laws, breach-notification laws, and other state laws may provide additional rights.

These rights may include privacy request rights, appeal rights, consent rights, opt-out rights, sensitive-data rights, deletion rights, correction rights, portability rights, unauthorized-transaction rights, payment-dispute rights, cancellation rights, refund rights, and other protections.

Nothing in these Terms limits any non-waivable privacy, consumer-protection, payment, cancellation, refund, safety, reporting, public-injunctive-relief, disability-related, death-related, relocation-related, accessibility, anti-discrimination, intellectual-property, data-security, breach-notification, sensitive-data, consent, opt-out, appeal, unauthorized-transaction, sexual-assault-related, sexual-harassment-related, or other right that may apply to you under applicable law.

16.9 No Authorization of Prohibited Activity

No state-specific right, notice, disclosure, cancellation right, refund right, dating service notice, subscription notice, screening disclosure, fraud notice, or consumer-protection notice permits users to use Cuddle for prohibited services, prohibited payments, user-to-user transfers of value, financial services, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, or any activity prohibited by these Terms, the Additional Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law.

Cuddle’s Paid Features are sold only for access to Cuddle-operated digital Service functionality. Paid Features are not payments to or for another user, are not stored value, are not wallet balances, are not gift cards, are not cryptocurrency, and are not financial products or services.

16.10 Relationship to Other Terms

This Section is supplemented by the State-Specific Terms & Cancellation Notices, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Privacy Policy, Prohibited Services, Payments & Commerce Policy, Community Guidelines, Safety Tips / Dating Safety Notice, Criminal Background Screening Disclosure, Contact / Legal Notices, checkout disclosures, purchase-specific terms, and applicable law.

If there is a conflict between this Section and the State-Specific Terms & Cancellation Notices regarding state-specific cancellation, refund, dating service, subscription, renewal, death, disability, relocation, safety, screening, fraud notice, legal notice method, privacy, payment, or other non-waivable state-law rights, the State-Specific Terms & Cancellation Notices control for that subject matter.

If there is a conflict between this Section and the Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, checkout disclosures, or purchase-specific terms regarding purchases, billing, refunds, cancellations, chargebacks, payment disputes, no cash value, no stored value, external purchase channels, renewal terms if offered, or non-transferability, the more specific purchase-related terms control for that subject matter.

If there is a conflict between this Section and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls for that subject matter.

17. Changes, Contact, and Miscellaneous

17.1 Changes to These Terms

We may update these Terms and any Additional Terms from time to time.

If we make material changes, we will update the Effective Date and provide notice as required by applicable law. Notice may be provided by posting the updated terms on the Service, sending an email, displaying an in-product notice, displaying a website notice, updating the applicable Legal page, updating our Contact / Legal Notices, providing notice at checkout, or using another method permitted by law.

Where applicable law requires consent before a change applies to you, Cuddle will seek consent as required.

Your continued access to or use of the Service after updated terms become effective means that you agree to the updated terms, except where applicable law requires a different process or consent.

If you do not agree to updated terms, you must stop using the Service and, if applicable, cancel any qualifying Paid Feature using the cancellation method provided in these Terms, the applicable purchase terms, checkout disclosures, purchase-specific terms, State-Specific Terms & Cancellation Notices, or applicable law.

Changes to the arbitration agreement are governed by the Dispute Resolution, Arbitration, and Class-Action Waiver section.

17.2 No Update Authorizes Prohibited Activity

No update to these Terms, any Additional Terms, checkout disclosure, purchase-specific term, support communication, safety communication, billing communication, product notice, or Service feature permits users to use Cuddle for prohibited services, prohibited payments, user-to-user transfers of value, financial services, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, or any activity prohibited by these Terms, the Additional Terms, payment processor requirements, card-network rules, bank requirements, service-provider requirements, or applicable law.

If our Terms or Additional Terms are updated to strengthen, clarify, expand, reorganize, or restate prohibited-services or prohibited-payments rules, those updates do not mean that previously prohibited conduct was allowed.

17.3 Contact Channels

Cuddle is operated by:

Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

Unless a different method is required by applicable law or a more specific Additional Term, you may use the following channels:

General Support: support@cuddle-global.com

Billing Support: billing@cuddle-global.com

Cancellation Requests: cancellations@cuddle-global.com

Safety Reports: safety@cuddle-global.com

Security Reports: security@cuddle-global.com

Privacy Requests: privacy@cuddle-global.com

Legal Notices: legal@cuddle-global.com

Appeals: appeals@cuddle-global.com

Arbitration Opt-Out: arbitrationoptout@cuddle-global.com

You should use the contact channel that best matches your request. Sending a request to the wrong channel may delay our response, and we may ask you to resend the request through the correct channel.

Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank account credentials, government identification documents, biometric information, private keys, cryptocurrency wallet credentials, or other highly sensitive information by ordinary email unless Cuddle specifically requests it through an appropriate method.

17.4 Legal Notices and Service of Process

Formal legal notices are different from ordinary support requests, safety reports, privacy requests, billing questions, cancellation requests, appeals, security reports, or user reports.

Unless applicable law requires otherwise or Cuddle expressly agrees in writing, ordinary email, in-Service messages, social media messages, text messages, support tickets, safety reports, billing inquiries, privacy requests, appeals, or communications to payment processors, banks, card networks, service providers, vendors, or third-party platforms do not constitute service of process on Cuddle.

Service of process must be made in accordance with applicable law and any instructions provided in our Contact / Legal Notices.

Notices of Dispute, arbitration opt-out notices, and rejection of material arbitration changes must be sent using the methods described in the Dispute Resolution, Arbitration, and Class-Action Waiver section.

17.5 Governing Law

These Terms and any Dispute between you and Cuddle are governed by the laws of the State of Delaware, without regard to conflict-of-law rules that would require the application of another jurisdiction’s laws.

The Federal Arbitration Act governs the arbitration agreement to the fullest extent permitted by applicable law.

If applicable federal, state, local, territorial, or other law gives you a non-waivable right, notice, disclosure, remedy, forum, procedure, cancellation right, refund right, payment right, privacy right, safety right, accessibility right, anti-discrimination right, public-injunctive-relief right, data-security right, breach-notification right, sensitive-data right, consent right, opt-out right, appeal right, unauthorized-transaction right, sexual-assault-related right, sexual-harassment-related right, or other protection that cannot lawfully be waived or displaced by contract, that law controls to the extent required.

17.6 Assignment

You may not assign, transfer, delegate, sublicense, or otherwise transfer your account, these Terms, any rights under these Terms, or any obligations under these Terms without Cuddle’s prior written consent.

Cuddle may assign, transfer, delegate, or sublicense these Terms, the Service, our rights, our obligations, user records, payment records, support records, or related assets in connection with a merger, acquisition, financing, investment, restructuring, reorganization, sale of assets, change of control, affiliate transfer, service-provider transition, payment processor transition, or other lawful business transaction.

If applicable law requires notice, consent, or a different process for a transfer involving personal information, consumer rights, purchase obligations, payment records, or other legal rights, Cuddle will comply with that law to the extent required.

17.7 Severability, Waiver, and Interpretation

If any provision of these Terms or any Additional Terms is found unenforceable, invalid, void, or unlawful as applied to a particular person, issue, feature, purchase, transaction, Dispute, jurisdiction, or circumstance, that provision will apply only to the maximum extent permitted by law, and the rest of the Terms and Additional Terms will remain in effect to the fullest extent permitted by law.

Cuddle’s failure or delay in enforcing any provision does not waive our right to enforce that provision later.

Headings are for convenience only and do not limit the meaning of these Terms. Words such as “include,” “includes,” and “including” are examples and do not limit broader language.

17.8 Force Majeure and Independent Relationship

To the fullest extent permitted by law, Cuddle is not responsible for failure or delay in performance caused by events beyond Cuddle’s reasonable control, including natural disasters, public health emergencies, war, terrorism, civil unrest, labor disputes, government actions, legal or regulatory changes, court orders, sanctions, payment-processor issues, card-network issues, bank issues, service-provider outages, internet or telecom failures, cybersecurity incidents, denial-of-service attacks, malware incidents, power failures, or third-party service failures.

These Terms do not create any partnership, joint venture, employment, agency, franchise, trust, fiduciary, financial-advisory, attorney-client, therapist-client, medical, payment-services, money-transmission, banking, lending, investment, brokerage, securities, escrow, marketplace, emergency-response, personal-security, or other special relationship between you and Cuddle.

17.9 Entire Agreement and Survival

These Terms, together with the Additional Terms, checkout disclosures, purchase-specific terms, state-specific notices, and applicable law, form the agreement between you and Cuddle regarding the Service.

Any provision that by its nature should survive will survive suspension, restriction, deletion, or termination of your account, cancellation or expiration of any Paid Feature, completion of any purchase, refund, chargeback, payment dispute, termination of these Terms, and the end of your relationship with Cuddle.

Surviving provisions may include provisions regarding purchases, payment authorization, refunds, cancellations, chargebacks, taxes, billing disputes, no cash value, no stored value, non-transferability, prohibited services, prohibited payments, user content, content licenses, records, evidence, privacy, data processing, intellectual property, third-party services, enforcement, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, assignment, severability, legal notices, and non-waivable rights.

This Section is supplemented by the Privacy Policy, Contact / Legal Notices, Dispute Resolution section, State-Specific Terms & Cancellation Notices, purchase-related terms, Prohibited Services, Payments & Commerce Policy, Community Guidelines, and applicable law. More specific terms control the subject matter they address, except to the extent these Terms or applicable law provide otherwise.