CuddleTerms of Service

Last Updated:March 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the Cuddle platform, mobile applications, website, and related services (collectively, the “Service”). The Service is operated by:
THIRD HUB GLOBAL PTE. LTD.
9 Raffles Place, #06-00
Republic Plaza
Singapore 048619
Singapore
(“Company,” “we,” “us,” or “our”).
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Service Description

Cuddle is an online social networking platform that enables adult users to create profiles and communicate with other adult users through the Service.

The Service is provided through our website and mobile applications and may include features such as:

user profile creation and display
discovery or matching features
messaging and other communications between users
subscription-based features and premium functionality
account settings and privacy controls
safety reporting and support tools

The Service is intended solely as a communication platform that allows adult users to interact with other adult users.

Neutral Platform

The Company operates the Service as a neutral platform for user communication.

The Company does not endorse, promote, or facilitate any specific personal relationships or personal decisions between users.

Users are solely responsible for their own interactions, communications, and decisions made through or resulting from the use of the Service.

No Guarantee of Outcomes

The Company does not guarantee:

that any user will find compatible matches
that communications between users will result in any personal relationship
that users will successfully meet other users
or that use of the Service will produce any particular outcome.

No Monitoring or Verification of Users

The Company does not routinely verify or guarantee the accuracy of user-provided information.

The Company does not conduct background checks on users and does not verify:

identity
marital status
personal intentions
criminal history
or other personal circumstances.

Users acknowledge that information provided by other users may be inaccurate or misleading.

User-to-User Interactions

All interactions between users, whether occurring:

on the Service
through private communications
or through meetings outside the Service

are undertaken entirely at the users’ own risk.

The Company is not responsible for the conduct of any user.

Offline Interactions

The Company does not control and is not responsible for any interactions that occur outside the Service, including but not limited to:

meetings
dates
personal communications
or other offline interactions between users.

Users are solely responsible for exercising appropriate caution and judgment when communicating with or meeting other users.

2. Eligibility

The Service is intended solely for individuals who are at least eighteen (18) years of age .

By accessing or using the Service, you represent and warrant that:

1. You are at least eighteen (18) years old.
2. You have the legal capacity to enter into a binding agreement with the Company.
3. The information you provide during registration and use of the Service is true, accurate, and current.
4. Your use of the Service complies with all applicable laws and regulations.

Age Requirement

The Service is not intended for use by minors.

Individuals under the age of eighteen (18) are strictly prohibited from creating accounts or using the Service.

The Company reserves the right to request verification of a user’s age where reasonably necessary.

If we become aware that a user is under the age of eighteen (18), we may suspend or permanently delete the associated account.

Accuracy of Registration Information

You agree to provide accurate and complete information when creating an account and to update such information as necessary.

Providing false, misleading, or incomplete information may result in the suspension or termination of your account.

Personal Use of Accounts

Accounts on the Service are intended for individual personal use only.

You may not:

create an account on behalf of another person
impersonate another individual
share your account credentials with others
maintain multiple accounts for deceptive or abusive purposes.

Right to Restrict Access

The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate access to the Service if:

you violate these Terms
your conduct threatens the safety of other users
your use of the Service is unlawful
or such action is otherwise necessary to protect the Service or its users.

The Company may take such action with or without prior notice.

3. Account Registration

To access certain features of the Service, you may be required to create an account.

When registering for an account, you agree to provide information that is accurate, complete, and current.

You agree to update your information as necessary to keep it accurate and up to date.

Account Security

You are responsible for maintaining the confidentiality of your login credentials, including your password.

You agree not to share your account with any other person.

You are responsible for all activities that occur under your account.

If you believe your account has been accessed without authorization, you must notify the Company promptly.

One Account Per User

Users may create and maintain only one account unless explicitly permitted by the Company.

Creating multiple accounts for deceptive, abusive, or manipulative purposes is prohibited.

The Company reserves the right to suspend or terminate duplicate or fraudulent accounts.

Account Information

You agree not to create an account using false identity information.

You may not impersonate another individual, organization, or entity.

If the Company determines that account information is false or misleading, the Company may suspend or terminate the account.

Account Responsibility

You acknowledge that you are solely responsible for:

the activity associated with your account
communications sent through your account
content submitted through your account.

The Company is not responsible for losses or damages arising from unauthorized use of your account where you have failed to maintain reasonable security over your login credentials.

4. Contractual Relationship

The contractual relationship created by these Terms exists solely between the Company and the individual user who accesses or uses the Service.

No other person or entity shall be deemed a party to this agreement.

These Terms do not create any rights for third parties, including but not limited to spouses, partners, family members, acquaintances, or any other individuals who may claim to be affected by a user's activities on or through the Service.

The Service is provided as a neutral online platform that enables users to communicate with other users.

The Company does not act as an agent, intermediary, matchmaker, or representative for any user, and the Company is not a party to any communications, interactions, or relationships between users.

The Company does not promote, encourage, or facilitate any particular type of personal relationship.

Users acknowledge and agree that they are solely responsible for their own conduct, communications, and decisions arising from the use of the Service.

To the fullest extent permitted by law, the Company shall not be responsible or liable for any disputes, claims, losses, damages, or injuries arising from interactions between users, whether occurring on the Service or outside the Service.

Users agree that any interactions or relationships with other users are undertaken entirely at their own risk.

5. User Interactions and Offline Conduct

The Service allows users to communicate and interact with other users. The Company does not control, supervise, or guarantee the conduct of any user. Users acknowledge that information provided by other users may be inaccurate, misleading, or false.

The Company does not conduct background checks, identity verification, or screening of users and does not guarantee the identity, intentions, or personal circumstances of any user. Users are solely responsible for evaluating the accuracy and reliability of information provided by other users.

Offline Interactions

Interactions between users may occur outside the Service, including but not limited to meetings, dates, personal communications, or other offline interactions. The Company is not involved in such interactions and assumes no responsibility for any conduct that occurs outside the Service.

Users agree that any meeting or interaction with another user is undertaken entirely at their own risk.

Personal Safety

Users are responsible for exercising appropriate caution and judgment when communicating with or meeting other users. The Company does not guarantee the safety of any user and is not responsible for any harm, injury, loss, or damages resulting from interactions between users.

User Responsibility

Users are solely responsible for their own conduct, communications, and decisions when interacting with other users. To the fullest extent permitted by law, the Company shall not be liable for any claims, damages, losses, or disputes arising from user interactions, whether occurring on the Service or outside the Service.

Users acknowledge that they use the Service and interact with other users entirely at their own risk.

The Company does not assume any responsibility for the personal, relational, marital, or social consequences that may arise from a user's use of the Service or interactions with other users.

6. User Content

The Service may allow users to create, upload, send, post, or otherwise make available content, including but not limited to profile information, photographs, text, messages, comments, and other materials (collectively, “User Content”).

Ownership of User Content

You retain ownership of any intellectual property rights that you hold in the User Content you submit to the Service.

However, by submitting or posting User Content through the Service, you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify, display, distribute, and otherwise use such User Content solely for the purpose of operating, providing, maintaining, and improving the Service.

This license will remain in effect for as long as the User Content remains on the Service.

Responsibility for User Content

You are solely responsible for any User Content that you submit, post, or transmit through the Service.

You represent and warrant that:

you own or have the necessary rights to submit the User Content
your User Content does not violate any applicable law
your User Content does not infringe the intellectual property or other rights of any third party.

Platform Role

The Company acts as a neutral platform that enables users to communicate and share content.

The Company does not endorse, verify, or guarantee the accuracy, integrity, or legality of any User Content.

To the fullest extent permitted by law, the Company is not responsible or liable for any User Content posted or transmitted by users.

Content Moderation

The Company reserves the right, but does not have the obligation, to review, remove, restrict, or disable access to any User Content that violates these Terms, the Community Guidelines, or applicable law.

Reporting Violations

If you believe that any User Content violates these Terms or infringes your rights, you may report such content through the reporting mechanisms provided within the Service or by contacting the Company.

The Company may investigate and take appropriate action in its sole discretion.

7. Prohibited Conduct

You agree not to use the Service in any manner that violates these Terms, the Community Guidelines, or any applicable laws or regulations.

Without limiting the foregoing, you agree that you will not:

Illegal Activity

Use the Service for any unlawful purpose or in connection with any illegal activity, including but not limited to fraud, harassment, stalking, or exploitation of others.

Harassment and Abuse

Engage in conduct that harasses, threatens, intimidates, abuses, or harms another user, including sending unwanted messages, engaging in bullying behavior, or encouraging violence against others.

Impersonation and Misrepresentation

Impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age, or affiliation with any individual or organization.

Fraud and Scams

Use the Service to solicit money, financial assistance, or other items of value from other users under false pretenses, including romance scams or deceptive schemes.

Intellectual Property Violations

Upload, post, or transmit any content that infringes the intellectual property rights or other legal rights of any third party.

Spam and Commercial Activity

Use the Service to send unsolicited advertising, promotional messages, or spam, or to promote commercial services without the Company’s prior written permission.

Commercial Sexual Services

Use the Service to advertise, solicit, or facilitate prostitution, escort services, or other commercial sexual services.

Harmful or Offensive Content

Upload, post, or transmit content that is unlawful, defamatory, abusive, threatening, obscene, or otherwise objectionable.

Interference with the Service

Attempt to disrupt, damage, disable, overburden, or impair the operation of the Service, including by introducing malware, automated scripts, bots, scraping tools, or other unauthorized technologies.

Unauthorized Access

Attempt to gain unauthorized access to the Service, user accounts, or computer systems connected to the Service.

Circumvention of Restrictions

Attempt to bypass any security features, account restrictions, or bans imposed by the Company.

Enforcement

The Company reserves the right, at its sole discretion, to investigate violations of these Terms.

If the Company determines that a user has violated these Terms or the Community Guidelines, the Company may take appropriate action, including but not limited to removing content, issuing warnings, suspending accounts, terminating accounts, or restricting access to the Service.

The Company may also cooperate with law enforcement authorities where required by applicable law.

8. Subscriptions and Payments

Certain features of the Service may require payment of fees through a subscription or other paid services (“Paid Services”).

By purchasing any Paid Services, you agree to the pricing, payment terms, and billing practices described in these Terms and any applicable Billing Policy.

Payment Processing

Payments for the Service may be processed by third-party payment processors, including but not limited to Stripe, PayPal, or other authorized payment providers.

By submitting payment information, you authorize the Company and its payment processors to charge the applicable payment method for all fees associated with your purchase.

The Company does not store full payment card information and is not responsible for errors, interruptions, or security issues caused by third-party payment processors.

Subscription Billing

Certain Paid Services are offered on a subscription basis and may be billed on a recurring basis (for example, monthly or annually).

The applicable billing cycle and pricing will be presented at the time of purchase.

You agree to pay all applicable fees for the selected subscription plan.

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.

By purchasing a subscription, you authorize the Company or its payment processors to automatically charge your selected payment method for the renewal term.

You may cancel your subscription at any time through your account settings or through the applicable payment provider.

Cancellation will take effect at the end of the current billing period.

Pricing Changes

The Company reserves the right to modify subscription fees or pricing for Paid Services at any time.

If pricing changes occur, the Company will provide reasonable notice where required by applicable law.

Continued use of the Service after such changes become effective constitutes acceptance of the updated pricing.

Refund Policy

Unless otherwise required by applicable law, all payments are non-refundable.

The Company may, at its sole discretion, provide refunds or credits in certain circumstances.

Taxes

Prices for Paid Services may not include applicable taxes.

You are responsible for paying any taxes, duties, or government charges associated with your use of the Service where required by law.

Chargebacks

If you initiate a chargeback or payment dispute with your payment provider, the Company reserves the right to suspend or terminate your account until the dispute is resolved.

Users who abuse the chargeback process may have their accounts permanently suspended.

9. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including but not limited to:

implied warranties of merchantability
fitness for a particular purpose
title and non-infringement
accuracy or reliability of content
uninterrupted or error-free operation of the Service.

The Company does not warrant that:

the Service will meet your expectations or requirements
the Service will be available at all times or free from interruptions
any information obtained through the Service will be accurate or reliable
any defects or errors will be corrected.

The Company does not guarantee the identity, intentions, conduct, or compatibility of any users.

Users acknowledge that interactions with other users are undertaken entirely at their own risk.

The Company is not responsible for any content posted by users or for any actions taken by users on or off the Service.

Some jurisdictions do not allow the exclusion of certain warranties. In such cases, some of the above exclusions may not apply to you.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your access to or use of, or inability to access or use, the Service.

This includes, without limitation, damages for:

loss of profits
loss of data
loss of goodwill or reputation
emotional distress
personal injury
damages resulting from interactions between users
unauthorized access to or alteration of your content or account.

The foregoing limitations apply regardless of the legal theory under which such liability is asserted, whether based on contract, tort (including negligence), strict liability, statute, or otherwise, and even if the Company has been advised of the possibility of such damages.

To the fullest extent permitted by law, the total liability of the Company arising out of or relating to these Terms or the Service shall not exceed the greater of:

1. the total amount paid by you to the Company for the Service during the twelve (12) months immediately preceding the event giving rise to the claim , or
2. one hundred U.S. dollars (USD $100).

Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law.

Some jurisdictions do not allow certain limitations of liability. In such cases, the above limitations shall apply only to the extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

1. your access to or use of the Service;
2. your User Content;
3. your interactions or disputes with other users;
4. your violation of these Terms or the Community Guidelines;
5. your violation of any applicable law or regulation; or
6. your infringement or misappropriation of any intellectual property or other rights of any person or entity.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

In such event, you agree to cooperate fully with the Company in the defense of such claim.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Service.

12. Termination

The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Service at any time, with or without notice, if the Company determines that:

you have violated these Terms, the Community Guidelines, or any applicable policies;
your conduct poses a risk to the safety, integrity, or operation of the Service or other users;
your use of the Service is unlawful or potentially unlawful; or
such action is otherwise necessary to protect the Company, its users, or the public.

Effect of Termination

Upon termination or suspension of your account:

your right to access or use the Service will immediately cease;
any active subscriptions may be cancelled; and
the Company may delete or disable access to your account and associated content.

The Company shall not be liable to you or any third party for any termination or suspension of your account.

No Refunds

Unless required by applicable law, termination or suspension of an account will not entitle the user to any refund of fees previously paid.

Survival

Any provisions of these Terms that by their nature should survive termination shall remain in effect after termination, including but not limited to provisions relating to:

limitation of liability
indemnification
dispute resolution
governing law.

13. Arbitration and Dispute Resolution

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with the Company (collectively, “Disputes”) shall, to the extent permitted by applicable law, be resolved exclusively through binding arbitration, except as expressly provided in this Section.

This agreement to arbitrate applies to all Disputes, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

Arbitration Procedure

Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its applicable arbitration rules.

The arbitration shall be conducted before a single neutral arbitrator.

The arbitration shall take place in the United States, unless otherwise agreed by the parties or required by applicable law.

The arbitrator shall have the authority to award any relief that would otherwise be available in a court of competent jurisdiction.

Judgment on the arbitration award may be entered in any court having jurisdiction.

Informal Dispute Resolution

Before initiating arbitration, the parties agree to attempt to resolve any Dispute informally.

You must first contact the Company at sg@thirdhub.com and provide a written description of the Dispute and the relief sought.

Both parties agree to engage in good-faith efforts to resolve the Dispute informally for at least 30 days before initiating arbitration.

Class Action Waiver

To the fullest extent permitted by applicable law, you and the Company agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, representative, or collective action.

You expressly waive any right to participate in a class action lawsuit, class-wide arbitration, or representative proceeding against the Company.

Jury Trial Waiver

To the fullest extent permitted by applicable law, you and the Company waive any right to a trial by jury in any proceeding arising out of or relating to these Terms or the Service.

Small Claims Court

Notwithstanding the foregoing, either party may bring an individual claim in a small claims court of competent jurisdiction if the claim qualifies and remains on an individual basis.

Injunctive Relief

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims relating to:

intellectual property rights
unauthorized access to the Service
misuse of the Service.

Governing Law

These Terms and any Dispute arising out of or relating to them shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Survival

This arbitration agreement shall survive the termination of these Terms and your use of the Service.

14. Miscellaneous

Entire Agreement

These Terms, together with any policies or documents expressly incorporated by reference (including the Privacy Policy, Billing Policy, Subscription & Auto-Renewal Terms, and Community Guidelines), constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, or communications relating to the Service.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect.

No Waiver

The failure of the Company to enforce any provision of these Terms shall not be deemed a waiver of that provision or of the right to enforce it in the future.

Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.

The Company may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

Electronic Communications

By using the Service, you consent to receive communications from the Company electronically, including notices, agreements, and other information related to the Service.

Contact Information

If you have any questions about these Terms or the Service, you may contact the Company at:
THIRD HUB GLOBAL PTE. LTD.
9 Raffles Place, #06-00
Republic Plaza
Singapore 048619
Singapore
Email: sg@thirdhub.com