Cuddle Copyright / IP Complaints Policy

Effective Date: May 8, 2026

1. Introduction, Scope, and Core Rights-Complaint Framework

1.1 Purpose of This Policy

This Copyright / IP Complaints Policy (“Policy”) explains how users, rights holders, depicted persons, and authorized representatives may submit rights-related complaints concerning content, accounts, communications, or conduct on or connected to Cuddle.

It also explains how Cuddle may review, route, restrict, remove, preserve, restore, or otherwise respond to those complaints.

1.2 Cuddle Operator, Web-Based Service, United States Availability, and Adults Only

Cuddle is an 18+ online dating and social connection service operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).

Cuddle currently provides the Service through its websites and browser-based Service components to eligible adults located in the fifty states and the District of Columbia, unless Cuddle expressly states otherwise.

1.3 Content, Accounts, Communications, and Conduct Covered

This Policy applies to accounts, profiles, photos, videos where supported, prompts, bios, display names, usernames, handles, messages, links, screenshots, reports, appeals, rights-related notices, and other content or conduct on or reasonably connected to Cuddle.

It may apply to off-Service activity involving Cuddle users, accounts, content, information obtained through Cuddle, or attempts to evade a Cuddle restriction.

1.4 Categories of Rights Complaints

This Policy covers complaints concerning copyright; trademark, brand, name, logo, trade dress, username, handle, or domain rights; publicity, likeness, voice, privacy, or identity rights; impersonation; doxxing; deceptive or manipulated media; non-consensual intimate imagery; synthetic intimate media; minor-safety concerns; and related rights-based harm.

Different complaint types may require different channels, information, deadlines, notices, responses, or remedies.

1.5 What This Policy Does Not Decide

This Policy establishes Cuddle’s Service-level complaint and response processes. It does not finally decide ownership, validity, infringement, fair use, licensing, authorization, consent, privacy, publicity, trademark confusion, contractual rights, defenses, damages, or other legal questions.

This Policy is not legal advice. Cuddle may take protective or enforcement action without making a final legal adjudication.

1.6 Relationship to Other Terms and Order of Priority

This Policy is an Additional Term under Cuddle’s Terms of Service.

The Terms govern content rights, Service access, and enforcement. The Privacy Policy governs personal-information processing. The Community Guidelines govern user-facing conduct. The Contact / Legal Notices control current routing.

A more specific notice, published statutory process, court order, or non-waivable law controls the subject it specifically addresses.

1.7 Emergency, Privacy, and Formal-Legal-Notice Limits

Rights-complaint channels are not emergency-response channels. If there is immediate danger, contact local emergency services.

Privacy-law requests, formal legal notices, subpoenas, court orders, service of process, and law-enforcement requests must use the method required by the applicable policy, legal process, or law.

2. Content Ownership, Required Rights, Cuddle IP, and Limited Use

2.1 Your Content, Member Content, and Cuddle Content

“Your Content” means content or materials you create, upload, submit, send, display, link to, report, or otherwise make available through or in connection with Cuddle.

“Member Content” means content made available by another user. “Cuddle Content” means software, interfaces, designs, text, graphics, documentation, databases, systems, and other material made available by Cuddle or its licensors.

2.2 Rights Required Before Submitting Content

You may submit content only if you own it or have all rights, permissions, licenses, releases, and consents necessary to use it through Cuddle and grant the license described in the Terms of Service.

Do not submit stolen photos, copied profile text, unauthorized recordings, private communications, trademarks, artwork, likeness, voice, or other protected material without lawful authority.

You remain responsible for Your Content and for ensuring that it does not violate intellectual-property, publicity, privacy, confidentiality, contractual, data-protection, or other rights.

2.3 Ownership and the Terms-of-Service Content License

As between you and Cuddle, you retain ownership of Your Content, subject to the Terms of Service and rights held by recipients or other rights holders.

Cuddle does not claim ownership merely because content or complaint materials are submitted. A complaint, response, counter-notification, appeal, or other submission does not transfer ownership to Cuddle.

The Terms of Service govern Cuddle’s license to host, store, reproduce, display, transmit, process, review, moderate, restrict, remove, preserve, disclose, and otherwise use Your Content for Service operation, safety, security, fraud prevention, rights protection, legal compliance, and enforcement. Nothing in this Policy expands that license.

2.4 Cuddle IP, Cuddle Marks, Software, and Service Materials

Cuddle Content and Cuddle’s names, logos, trademarks, service marks, trade dress, software, interfaces, designs, documentation, and related materials are owned by Cuddle or its licensors.

Except for the limited access provided by the Terms, no ownership interest or additional license in Cuddle Content or Cuddle Marks is granted to you.

2.5 Limited Personal and Non-Commercial Use

You may access and use Cuddle Content and Member Content only through normal Service functionality for lawful, personal, non-commercial dating and social connection, subject to applicable terms.

2.6 No Copying, Scraping, Exporting, AI Training, or Commercial Exploitation

Except through normal Service functionality or with written authorization from Cuddle and, where applicable, the relevant rights holder, you may not copy, download, export, scrape, crawl, archive, reproduce, publish, distribute, sell, license, or commercially exploit Cuddle Content, Member Content, or personal information.

You may not use such material for artificial-intelligence training, model tuning, benchmarking, dataset creation, unauthorized image analysis, surveillance, advertising, recruitment, consumer reporting, or another unauthorized purpose.

2.7 No Monetization, Payment Right, or Authorization of Prohibited Activity

A rights complaint, takedown, restriction, response, restoration, or enforcement action does not create a payment, royalty, payout, reimbursement, stored-value balance, or monetization right.

Nothing in this Policy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, adult-content monetization, commercial solicitation, abuse, exploitation, or unlawful activity.

3. Copyright Complaints, DMCA Notice Routing, and Designated-Agent Status

3.1 Copyright Complaints Covered by This Section

This Section applies to complaints alleging that content on or reasonably connected to Cuddle infringes copyright.

A copyright complaint may concern a profile photo, gallery image, video where supported, prompt, biography, message, screenshot, graphic, design, text, recording, or other work made available through or in connection with the Service.

3.2 Official Copyright Complaint Channel

Submit copyright complaints to:

Use this channel only for copyright-related complaints and related responses unless Cuddle provides another complaint-specific method.

A message sent to support, safety, privacy, billing, legal, an employee, a service provider, a social-media account, or another address is not automatically treated as a copyright complaint and may be delayed or misrouted.

3.3 Current DMCA Designated-Agent Status

Not every copyright complaint is handled as a notice under the Digital Millennium Copyright Act (“DMCA”).

Unless and until Cuddle registers a designated agent with the U.S. Copyright Office and publishes corresponding designated-agent information and procedures, Cuddle does not represent that copyright@cuddle-global.com or any other general Cuddle address is a registered DMCA designated-agent address.

Copyright complaints submitted before that publication will be reviewed under this Policy, the Terms of Service, and applicable law.

3.4 Registered-Agent Information Where Published

If Cuddle registers a DMCA designated agent, Cuddle will publish the applicable agent name or department, address, telephone number, email address, effective date, and notice and counter-notification instructions through a clearly identified Legal page or other required location.

The most recently published designated-agent information and process will control communications intended to use that process.

3.5 Who May Submit a Copyright Complaint

A copyright owner or a person authorized to act for the owner may submit a complaint.

The complainant must act in good faith and provide truthful, accurate, and reasonably complete information. Cuddle may request information reasonably necessary to confirm the work, the reported content, the complainant’s identity or authority, or the requested action.

Submitting a complaint does not establish ownership, infringement, or entitlement to removal.

3.6 Works and Content That May Be Reported

A complaint should identify the copyrighted work and the content alleged to infringe it.

It should also provide information reasonably sufficient for Cuddle to locate the reported content, such as a profile identifier, message reference, URL, screenshot, file description, date, or other available location information.

Do not send unnecessary sensitive information or unrelated materials.

3.7 Ordinary Copyright Complaints and Section 512 Notices

Cuddle may accept and review an ordinary copyright complaint even when it is not submitted as a formal DMCA notice.

If Cuddle later publishes a specific Section 512 process, a notice or counter-notification intended to qualify under that process must follow the published requirements and routing instructions.

Non-copyright complaints are not automatically subject to DMCA notice, counter-notification, or restoration procedures.

3.8 Initial Review and Protective Action

Cuddle may acknowledge receipt, request clarification, preserve relevant records, notify an affected user where appropriate, restrict or remove reported content, limit related functionality, or take another temporary or permanent action permitted by the Terms and law.

Cuddle may act before finally resolving a copyright dispute where reasonably necessary to protect rights, users, evidence, or the Service.

A complaint does not guarantee removal, disclosure, response time, account action, restoration, or another outcome.

3.9 Routing Non-Copyright Complaints

For trademark, brand, name, logo, trade dress, username, handle, domain, publicity, likeness, impersonation, doxxing, deceptive-media, or other non-copyright rights complaints, contact:

ip@cuddle-global.com

For privacy-law requests, contact privacy@cuddle-global.com. For threats, non-consensual intimate content, sextortion, stalking, minor danger, or urgent safety concerns, use available reporting tools or contact safety@cuddle-global.com.

4. Copyright Notice Requirements, Good-Faith Statements, and Incomplete or Misleading Notices

4.1 Purpose of a Copyright Notice

A copyright notice should give Cuddle enough information to identify the claimed work, locate the reported content, understand the complainant’s authority, and evaluate the requested action.

An ordinary complaint should include the information reasonably available. A notice intended to use a published Section 512 process must satisfy its requirements. Labeling a message “DMCA” does not make it valid.

4.2 Identification of the Copyrighted Work

Identify the copyrighted work claimed to have been infringed.

Provide its title, description, author or owner, publication information, lawful reference copy, registration information if available, or other information reasonably sufficient to distinguish it.

Do not submit an entire confidential or unreleased work unless reasonably necessary and requested through an authorized method.

4.3 Identification and Location of the Reported Content

Identify the material claimed to be infringing and provide information reasonably sufficient for Cuddle to locate it.

Useful information may include a direct URL, profile or account identifier, username, message reference, file description, screenshot, date, approximate time, and where the material appears.

A screenshot without location information may be insufficient. Identify each item clearly rather than asking Cuddle to search broadly for unspecified content.

4.4 Rights Holder, Authorized Representative, and Contact Information

Provide the complainant’s full legal name, mailing address, telephone number, and email address.

State whether the complainant owns the copyright or is authorized to act for the owner of the exclusive right allegedly infringed. A representative should identify the rights holder and basis of authority.

Cuddle may request reasonable confirmation of identity, ownership, or authority.

4.5 Good-Faith Belief Statement

A notice intended to use a published Section 512 process must state that the complainant has a good-faith belief that the reported use is not authorized by the copyright owner, its agent, or law.

Before submitting, consider whether the use may be authorized by license, consent, ownership, fair use, public-domain status, or another lawful basis.

4.6 Accuracy, Authority, Penalty-of-Perjury Statement, and Signature

A notice intended to use a published Section 512 process must state that its information is accurate and, under penalty of perjury, that the complainant is authorized to act for the owner of the exclusive right allegedly infringed.

It must include a physical or electronic signature. A typed name may qualify where legally sufficient and intended as a signature.

4.7 Multiple Works and Representative Lists

For multiple works at one online location, identify each work or provide a representative list where law permits.

For multiple reported items, provide location information for each item or a structured list that permits identification without unreasonable investigation.

4.8 Supporting Information and Sensitive-Information Limits

You may provide concise supporting information, such as ownership records, publication references, licenses, correspondence, comparison images, or an explanation of the claim.

Submit only information reasonably relevant.

Do not send passwords, authentication codes, full payment or bank credentials, private keys, identity-document or government-ID images, photo or selfie review materials, intimate content, information about minors, medical records, or other unnecessary highly sensitive information through ordinary email.

If Cuddle requests sensitive verification materials, use only the secure, authenticated review flow made available through the Service.

4.9 Incomplete, Unclear, Unsupported, or Misdirected Notices

Cuddle may request clarification, treat a submission as an ordinary complaint rather than a Section 512 notice, route it to another process, or decline to act when it is materially incomplete, unclear, unsupported, overbroad, duplicative, or misdirected.

Cuddle may still take independent safety, privacy, moderation, or Terms-based action.

4.10 False Notices, Material Misrepresentations, and Process Misuse

Do not submit a notice that is knowingly false, materially misleading, fabricated, altered, retaliatory, abusive, submitted without authority, or automated without reasonable review.

A person who knowingly materially misrepresents that material is infringing may be responsible for damages, costs, or attorneys’ fees under applicable law.

Do not misuse this process to harass, suppress lawful content, obtain confidential information, continue unwanted contact, evade restrictions, demand payment, or interfere with safety, privacy, reporting, or appeal rights.

Cuddle may reject the submission, preserve records, restrict accounts or complaint access, and take other permitted action.

5. Responses, Counter-Notifications, Restoration, and Court-Action Notices

5.1 Notice to the Affected User

If Cuddle removes or disables access to content in response to a copyright complaint, Cuddle may notify the affected user and identify the reported content and action taken.

Where Cuddle acts under a published Section 512 process, Cuddle will provide the prompt notice required by law. Cuddle may limit or withhold information where disclosure would create a safety, privacy, legal, investigative, or Service-integrity risk.

5.2 Ordinary Copyright Responses

For an ordinary copyright complaint not handled through a published Section 512 process, an affected user may provide a concise, good-faith response to:

The response should identify the affected account and content, explain the user’s rights or lawful basis for use, and include reasonably available supporting information.

An ordinary response is not a statutory counter-notification and does not create a fixed restoration period.

5.3 DMCA Counter-Notifications Where Applicable

Where Cuddle has registered and published a designated agent and Section 512 process, a user whose material was removed or disabled because of a claimed copyright infringement may submit a counter-notification if the user believes the action resulted from mistake or misidentification.

The counter-notification must be sent to the published designated agent using the published method. Sending it elsewhere may delay processing and may not satisfy statutory requirements.

5.4 Required Counter-Notification Information

A counter-notification intended to qualify under Section 512 must substantially include:

the user’s physical or electronic signature;
identification of the removed or disabled material and where it appeared before removal;
a statement under penalty of perjury that the user has a good-faith belief the material was removed or disabled because of mistake or misidentification;
the user’s full legal name, address, and telephone number;
consent to the jurisdiction of the applicable United States Federal District Court, including the district where Cuddle may be found if the user’s address is outside the United States; and
agreement to accept service of process from the person who submitted the original notice or that person’s agent.

Cuddle may request clarification where reasonably necessary.

5.5 Forwarding a Counter-Notification

Where applicable, Cuddle will promptly provide the original complainant with a copy of a compliant counter-notification and inform the complainant that Cuddle intends to restore the material under the statutory timetable.

A counter-notification may be disclosed with the contact and jurisdictional information it contains. Do not include unrelated or unnecessary sensitive information.

5.6 Court-Action Notices

To prevent restoration under Section 512, the original complainant must timely notify Cuddle’s published designated agent that the complainant filed an action seeking a court order to restrain the affected user from infringing activity concerning the material.

Cuddle may request the court, case number, parties, filing date, and a filed copy or other information reasonably sufficient to confirm the action.

5.7 Restoration Between Ten and Fourteen Business Days

Where Section 512 applies and Cuddle receives a compliant counter-notification, Cuddle will restore the material or cease disabling access not fewer than ten and not more than fourteen business days after receipt, unless Cuddle’s designated agent first receives a qualifying court-action notice.

This timetable does not require restoration where a court order, applicable law, or an independent non-copyright restriction described in Section 5.8 lawfully requires continued restriction.

5.8 Independent Safety, Privacy, and Terms-Based Restrictions

A response or counter-notification addresses the copyright claim only.

Cuddle may continue to restrict, remove, preserve, or refuse to restore content that independently violates the Terms of Service, Community Guidelines, Privacy Policy, this Policy, another Additional Term, or law, including content involving minors, non-consensual intimate imagery, doxxing, impersonation, harassment, fraud, threats, or other safety or rights concerns.

5.9 No Guaranteed Restoration and No Misuse

Cuddle does not guarantee restoration, continued availability, account reinstatement, disclosure, or another outcome except where law requires a specific result.

Do not submit a counter-notification that is knowingly false, materially misleading, fabricated, retaliatory, abusive, or submitted without authority. Knowing material misrepresentations may result in liability under applicable law.

Do not use a response or counter-notification to harass another person, obtain confidential information, continue unwanted contact, evade restrictions, demand payment, or interfere with safety, privacy, reporting, or legal rights.

6. Repeat Infringer and Repeat Rights-Violator Policy

6.1 Purpose and Scope

Cuddle may review accounts, content, complaints, notices, responses, counter-notifications, appeals, restorations, enforcement records, and related activity to identify repeat copyright infringement and repeated violations of other rights.

The review may extend to users, related accounts, devices, payment methods, identifiers, content patterns, re-uploads, and off-Service conduct reasonably connected to Cuddle. It is a Service-integrity and safety process, not a court ruling or final legal determination.

6.2 Copyright Repeat-Infringer Policy

Cuddle may restrict, suspend, or terminate, in appropriate circumstances, users whom Cuddle reasonably determines are repeat copyright infringers.

Cuddle may consider ordinary copyright complaints; compliant notices under a published Section 512 process; removals or restrictions; responses and counter-notifications; restorations; court orders; settlements; admissions; prior warnings; repeated use of the same or materially similar content; evidence of authorization; account history; related accounts; and other reasonably available information.

No single notice automatically establishes repeat infringement, and Cuddle does not use a fixed notice count in every case. Cuddle may discount a complaint that is withdrawn, materially incomplete, misdirected, fraudulent, materially misrepresented, successfully challenged, or followed by restoration.

6.3 Repeat Trademark, Publicity, Privacy, and Identity-Rights Violations

Cuddle may also act against repeated trademark or brand misuse, false affiliation, impersonation, fake profiles, unauthorized use of names, images, likenesses, voices, biographies, or private information, doxxing, deceptive media, non-consensual intimate imagery, minor-safety rights violations, or other repeated rights-related harm.

6.4 Factors Considered

Cuddle may consider frequency, seriousness, similarity, timing, knowledge, intent, prior notice, response to earlier action, repeated re-uploads, circumvention, related accounts, complaint reliability, authorization evidence, court orders, safety impact, privacy impact, and applicable law.

A pattern may exist even when different works, rights holders, accounts, or rights categories are involved. Good-faith complaints, responses, counter-notifications, appeals, and lawful rights exercises are not violations merely because Cuddle disagrees with them.

6.5 Single Serious Violations

Cuddle may take strong action after a single serious violation, especially where conduct involves minors, non-consensual intimate imagery, intimate deepfakes, doxxing, blackmail, extortion, sextortion, threats, impersonation, fraud, payment abuse, or serious safety risk.

6.6 Content, Feature, Account, and Re-Registration Actions

Cuddle may request correction; remove, restrict, preserve, redact, or refuse to restore content; limit visibility, messaging, links, usernames, Premium, or other functionality; block payment methods where fraud or circumvention is involved; suspend or terminate accounts; block re-registration; or restrict abusive use of non-statutory complaint tools.

6.7 Re-Uploads, Circumvention, and Related Accounts

Do not re-upload removed content or materially similar content to evade a restriction.

Do not use alternate, related, rented, purchased, or shared accounts; another person; different devices, identifiers, contact details, or payment methods; VPNs, proxies, redirects, or off-Service methods to evade takedowns, restoration refusals, complaint limits, suspension, termination, or re-registration blocks.

6.8 Standard Technical Measures and No Interference

Where Section 512 applies, Cuddle will accommodate and not interfere with standard technical measures that qualify under applicable law.

This does not require Cuddle to adopt a measure that does not legally qualify, or to compromise privacy, security, safety, accessibility, or Service integrity beyond what law requires.

6.9 Records, No Final Adjudication, and Non-Waivable Rights

Cuddle may retain relevant complaint, notice, response, restoration, account, content, and enforcement records under the Privacy Policy and law.

A repeat-infringer or repeat-rights-violator determination does not finally decide ownership, infringement, fair use, license scope, consent, authorization, damages, or another legal issue.

Nothing in this Section limits any non-waivable copyright, trademark, privacy, publicity, counter-notification, appeal, consumer-protection, public-injunctive-relief, court-access, or other right. No complaint or enforcement process authorizes Prohibited Services, Prohibited Payments, abuse, exploitation, unsafe conduct, or unlawful activity.

7. Trademark, Brand, Name, Logo, Trade Dress, Username, and Domain Complaints

7.1 Scope of Trademark and Source-Identifier Complaints

This Section applies to complaints alleging unauthorized or misleading use of a trademark, service mark, trade name, brand name, logo, product name, trade dress, slogan, username, handle, domain name, or other source identifier through or in connection with Cuddle.

It may cover conduct likely to confuse users about source, sponsorship, affiliation, approval, endorsement, authenticity, or commercial origin.

7.2 Official Non-Copyright IP Channel

Submit trademark and other non-copyright intellectual-property complaints to:

ip@cuddle-global.com

Copyright complaints must use Sections 3 through 6. Privacy-law requests, safety reports, and formal legal notices must use their applicable channels.

7.3 Information to Include

A complaint should include:

the complainant’s name and contact information;
the rights holder’s name and the complainant’s authority;
the mark or identifier at issue;
registration, jurisdiction, goods or services, first-use, or other supporting rights information where available;
the reported account, profile, username, content, link, or domain;
a concise explanation of the claimed confusion, misuse, false affiliation, passing off, or counterfeiting;
the requested action; and
a physical or electronic signature.

Cuddle may request clarification or reasonable confirmation of ownership, identity, or authority.

7.4 Registered and Unregistered Rights

Cuddle may review complaints based on registered rights and, where recognized by applicable law, unregistered or common-law rights.

A registration may support a complaint but does not automatically establish validity, priority, territorial scope, or infringement. An unregistered-rights complaint should explain the claimed right and relevant market or territory.

7.5 Confusion, False Affiliation, Passing Off, and Counterfeiting

Do not use another person’s or organization’s marks or branding in a manner that falsely suggests source, sponsorship, affiliation, endorsement, approval, partnership, employment, verification, or authorization.

Do not offer counterfeit goods or imitate official notices, support communications, receipts, checkout pages, review flows, or account indicators.

Lawful nominative, descriptive, comparative, commentary, parody, or other protected use is not prohibited solely because it references a mark.

7.6 Usernames, Handles, Domains, and Social-Media Identifiers

Cuddle may review usernames, handles, display names, profile identifiers, links, and domains used through the Service.

A complaint does not guarantee transfer, reservation, assignment, or exclusive control of an identifier. Cuddle does not operate a general domain-name dispute service and may be unable to control an external domain or social-media account.

7.7 Cuddle Marks and Fake Cuddle Pages

Do not use Cuddle’s names, logos, marks, interface, screenshots, pricing, support language, or branding to create a fake account, login page, support page, review flow, payment request, checkout page, or false affiliation.

Report suspected misuse to:

ip@cuddle-global.com

Cuddle may route phishing, account-compromise, payment-fraud, or safety matters to the appropriate security, billing, or safety channel.

7.8 Possible Actions and No Final Trademark Adjudication

Cuddle may request clarification; preserve records; remove, restrict, label, or refuse to restore content; rename or restrict an identifier; disable a link; limit visibility or messaging; suspend or terminate an account; block re-registration; or take other permitted action.

Cuddle does not finally adjudicate validity, ownership, priority, likelihood of confusion, fair use, defenses, damages, or entitlement to a domain or username. DMCA counter-notification and restoration procedures do not automatically apply.

7.9 False, Retaliatory, or Abusive Complaints

Do not submit knowingly false, fabricated, materially misleading, retaliatory, abusive, duplicative, or unauthorized complaints.

Do not misuse this process to suppress lawful speech, obtain confidential information, continue unwanted contact, demand payment, interfere with safety or privacy rights, or evade a restriction.

Cuddle may reject the complaint, preserve records, restrict complaint access or accounts, and take other permitted action.

8. Publicity, Likeness, Privacy, Impersonation, Doxxing, and Deceptive-Media Complaints

8.1 Scope of Personal-Rights Complaints

This Section applies to complaints concerning unauthorized or harmful use of a person’s name, image, likeness, voice, biography, identity, private information, or personal content.

It also covers impersonation, fake accounts, doxxing, false status or affiliation claims, and deceptive AI-generated or manipulated media. Non-consensual intimate imagery, synthetic intimate media, and minor-related intimate content are governed primarily by Section 9.

8.2 Name, Image, Likeness, Voice, and Biography

You may complain if you believe content uses your name, image, likeness, voice, biography, or other personal attribute without required authority or in a manner that falsely suggests endorsement, affiliation, approval, identity, or participation.

A complaint does not automatically establish a publicity, privacy, copyright, trademark, or other legal violation. Applicable rights may depend on consent, ownership, context, jurisdiction, newsworthiness, commentary, parody, and lawful use.

8.3 Unauthorized Photos and Personal Content

You may report photos, recordings, screenshots, messages, profile text, or personal content that you believe was posted, copied, altered, or disclosed without lawful authority or required consent.

Identify the original content, the reported content, where it appears, and why you believe the use is unauthorized or harmful.

Do not submit unnecessary intimate, medical, financial, minor-related, or other highly sensitive material through ordinary email.

8.4 Impersonation, Fake Accounts, and False Status Claims

You may report an account or content that impersonates you or another person, uses stolen identity elements, creates a materially deceptive fake profile, or falsely claims to represent Cuddle, a company, public authority, employer, rights holder, or service provider.

You may also report false claims of verification, screening, endorsement, approval, safety clearance, professional status, or affiliation.

8.5 Privacy, Private Information, and Doxxing

You may report unauthorized disclosure or threatened disclosure of private or sensitive information, including home or work addresses, personal contact information, precise location, travel plans, family information, relationship or marital status, sexual orientation, gender identity, financial information, identity information, medical information, private messages, or information about minors.

For privacy-law access, deletion, correction, or related requests, use the Privacy Policy process rather than this complaint process.

8.6 Deceptive AI-Generated or Manipulated Media

You may report AI-generated, synthetic, edited, filtered, or manipulated images, audio, video, screenshots, documents, or messages that materially misrepresent a real person, event, account, communication, or status.

This Section covers non-intimate deceptive media. Intimate deepfakes, nudification images, and other synthetic intimate media are governed by Section 9.

8.7 Information to Include and Authority to Act

Submit non-copyright personal-rights complaints to:

ip@cuddle-global.com

Include your name and contact information; the affected person’s identity; your relationship to that person; the reported account or content; location information; a concise explanation; the requested action; and available supporting information.

If you act for another person, explain your authority. Cuddle may request reasonable confirmation of identity or authority. If sensitive verification is required, use only the secure, authenticated review flow made available through the Service.

8.8 Safety, Privacy-Law, and Formal-Legal Routing

For threats, stalking, blackmail, extortion, sextortion, non-consensual intimate content, minor danger, or urgent safety concerns, use available reporting tools or contact:

safety@cuddle-global.com

For privacy-law requests, contact privacy@cuddle-global.com. For formal legal notices, court orders, subpoenas, or service of process, follow the Contact / Legal Notices and applicable law.

8.9 Review, Restrictions, Responses, and Appeals

Cuddle may request clarification; preserve records; remove, restrict, label, blur, redact, or refuse to restore content; restrict a profile, username, link, message, or account; notify an affected user where appropriate; or take other action permitted by the Terms and law.

Cuddle may allow a response or appeal where appropriate, but does not guarantee removal, disclosure, restoration, account action, or another result.

Cuddle does not finally adjudicate consent, authorization, privacy, publicity, identity, defamation, or damages. Independent safety, privacy, Terms-based, or legal restrictions may continue even if a complainant withdraws a complaint or an affected user disputes it.

9. Non-Consensual Intimate Imagery, Synthetic Intimate Media, Minor Safety, and TAKE IT DOWN Requests

9.1 Scope and Separate Federal Removal Process

This Section applies to requests concerning an intimate photo or video that depicts an identifiable individual and was published without that person’s consent, including authentic, altered, synthetic, or AI-generated imagery.

Cuddle maintains this process separately from ordinary copyright, trademark, privacy, impersonation, and safety complaints. Where Section 3 of the federal TAKE IT DOWN Act applies, this Section provides the applicable notice-and-removal process. Cuddle may also act under the Terms, Community Guidelines, Safety Tips, this Policy, or other law when a request does not qualify under that federal process.

9.2 Clear and Conspicuous Public Notice

Cuddle will provide a clear, conspicuous, easy-to-read, plain-language notice explaining this process and how to submit a removal request.

The notice may appear through a clearly labeled public Legal or safety page and, where appropriate, near reporting tools or locations where covered content may appear.

9.3 Who May Submit, Including Non-Account Holders

The identifiable individual depicted in the reported imagery, or an authorized person acting for that individual, may submit a request.

The requester does not need a Cuddle account. A representative should explain the authority to act where relevant. Cuddle may request reasonable confirmation of identity or authority without requiring unnecessary sensitive information.

9.4 Information Required for a Valid Removal Request

A request intended to use the TAKE IT DOWN process must be in writing and include:

the requester’s physical or electronic signature;
identification of the reported depiction and information reasonably sufficient for Cuddle to locate it;
a brief statement that the requester has a good-faith belief that publication was nonconsensual, including relevant supporting information; and
contact information sufficient for Cuddle to communicate with the depicted individual or authorized requester.

Provide available profile, message, URL, date, screenshot, or content-reference information. Do not submit unrelated intimate material or unnecessary identity, financial, medical, or minor-related information.

9.5 Easy and Direct Submission Methods

Cuddle will provide a public, no-login method labeled substantially as:

Report Non-Consensual Intimate Imagery

Where supported, Cuddle may also provide content-level reporting. If the public form is unavailable, contact:

safety@cuddle-global.com

If Cuddle requests sensitive verification materials, use only the secure, authenticated review flow made available through the Service.

9.6 Real, Altered, Synthetic, and AI-Generated Intimate Imagery

This process may cover authentic intimate imagery and digital forgeries, including intimate deepfakes, nudification images, and imagery created or materially altered through software, machine learning, artificial intelligence, or similar technology.

Consent to create, possess, or privately share an image does not necessarily constitute consent to publish it. Cuddle may also remove material under broader safety, privacy, minor-safety, or content rules.

9.7 Removal Within Forty-Eight Hours After a Valid Request

Upon receiving a valid request, Cuddle will act as soon as possible and, where the TAKE IT DOWN Act applies, no later than forty-eight (48) hours after receipt to remove the reported intimate visual depiction.

Cuddle may temporarily restrict access sooner while reviewing location, validity, identity, authority, consent, or safety concerns.

9.8 Known Identical Copies and Reasonable Search Efforts

Within the same applicable period, Cuddle will make reasonable efforts to identify and remove known identical copies on Cuddle.

The requester need not locate every copy. Detection may depend on available content, identifiers, hashes, technical feasibility, lawful access, and whether a copy is actually identical. Cuddle cannot remove content hosted only by another service.

9.9 Minor-Safety Escalation and Lawful Reporting

Content involving or appearing to involve a minor may be immediately restricted, preserved, and escalated for specialized review.

Cuddle may report apparent child sexual exploitation material or related facts to the National Center for Missing & Exploited Children, law enforcement, or another lawful recipient where permitted or required. Do not download, forward, or redistribute suspected minor-related intimate content to collect evidence.

9.10 Request Number, Status, Decision, and Confirmation

Cuddle may assign a reference number and provide acknowledgment, status information, confirmation of removal, or an explanation if a request is incomplete, invalid, cannot be located, or is not removed.

Cuddle may withhold confidential methods, reporter information, evidence, or account-action details.

9.11 Relationship to Copyright Responses and Restoration

This process is independent of DMCA notice, counter-notification, and restoration procedures.

A copyright response, counter-notification, ownership or license claim, or complainant withdrawal does not require restoration of content independently restricted for non-consensual intimate imagery, minor safety, impersonation, harassment, privacy, or another Terms or legal reason.

9.12 Evidence Preservation, False Requests, and Non-Waivable Rights

Cuddle may preserve limited request, content, review, removal, duplicate-search, notice, and enforcement records under the Privacy Policy and law.

Do not submit knowingly false, fabricated, malicious, retaliatory, or materially misleading requests. Good-faith requests remain permitted even if Cuddle seeks clarification or determines that the federal process does not apply.

Nothing in this Section limits any non-waivable privacy, safety, minor-protection, reporting, appeal, consumer-protection, public-injunctive-relief, court-access, or other right.

10. Review, Enforcement, Appeals, Records, Disclosures, and Sensitive Information

10.1 Intake, Classification, and Routing

Cuddle may receive complaints, notices, responses, counter-notifications, removal requests, appeals, and restoration requests through published channels.

Cuddle may classify and route a submission by its substance rather than its label. It may be handled as a copyright complaint, Section 512 notice, trademark or personal-rights complaint, non-consensual-intimate-imagery request, safety report, privacy request, legal notice, or another applicable process.

Using the wrong channel may delay review. Cuddle may request clarification or redirect the requester.

10.2 Human, Automated, and Machine-Assisted Review

Cuddle may use human, automated, and machine-assisted tools to organize, compare, prioritize, route, and review reported content, accounts, links, duplicate content, re-uploads, and records.

These tools may be incomplete, delayed, inaccurate, unavailable, or circumvented. A match, flag, hash, classifier result, or risk signal does not by itself establish ownership, infringement, consent, identity, authority, wrongdoing, or liability.

10.3 Immediate or Temporary Protective Restrictions

Cuddle may temporarily restrict content, links, profiles, usernames, messages, or accounts while reviewing a complaint or preserving evidence.

Cuddle may act before completing review when reasonably necessary to address non-consensual intimate imagery, minor safety, threats, doxxing, impersonation, fraud, account compromise, repeated re-uploads, legal requirements, or another material rights, privacy, or safety risk.

A temporary restriction is not a final legal determination.

10.4 Possible Content, Feature, Account, and Payment-Method Actions

Depending on the complaint, evidence, applicable process, Terms, and law, Cuddle may:

request clarification or additional information;
preserve, remove, disable, restrict, blur, redact, label, or refuse to restore content;
disable links or restrict usernames, profiles, visibility, messaging, uploads, or other functionality;
restrict Premium, checkout, or a payment method where fraud, impersonation, abusive monetization, external payment activity, or circumvention is involved;
warn, restrict, suspend, or terminate an account;
block re-registration or related accounts; and
cooperate with service providers, payment participants, courts, regulators, law-enforcement authorities, or other lawful recipients.

Cuddle is not required to use progressive discipline.

10.5 Verification of Ownership, Identity, and Representative Authority

Cuddle may request information reasonably necessary to confirm a complainant, rights holder, depicted person, affected user, account owner, or authorized representative.

Verification may include account information, contact confirmation, ownership records, licenses, registrations, authorizations, court records, or other relevant materials. Where reasonably necessary, Cuddle may request an identity-document review, government ID review, or photo or selfie review.

Verification is limited to the stated process and is not a general identity verification, criminal background check, or safety clearance.

10.6 Secure, Authenticated Review Flow

Do not send identity-document images, government identification, photo or selfie review materials, passwords, authentication codes, full payment or bank credentials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, messages, reports, appeals, or support channels.

If Cuddle requests sensitive verification materials, use only the secure, authenticated review flow made available through the Service and follow the request-specific instructions.

10.7 Appeals, Responses, and Restoration Requests

Where Cuddle offers an appeal, response, counter-notification, or restoration process, use the published method and provide truthful, relevant information.

An appeal or response does not automatically stay an action or require restoration. Copyright restoration remains subject to Section 5. Independent restrictions involving non-consensual intimate imagery, minors, privacy, impersonation, harassment, fraud, or other violations may continue.

10.8 Disclosure, Forwarding, Redaction, and Reporter Privacy

Cuddle may forward or disclose a complaint, notice, counter-notification, response, or related information where required by the applicable process, reasonably necessary to evaluate the matter, or permitted or required by law.

Cuddle may redact unnecessary personal information and limit disclosure of reporter information, confidential methods, evidence, or action details where disclosure could compromise privacy, safety, security, investigations, legal compliance, or Service integrity.

10.9 Records, Preservation, Retention, and Deletion

Cuddle may create, use, preserve, disclose, and retain complaint, notice, response, counter-notification, removal, duplicate-search, restoration, appeal, account, content, verification, enforcement, and legal records as described in the Privacy Policy and law.

Content deletion or restoration does not necessarily require deletion of compliance, safety, evidence, legal-hold, repeat-violation, or audit records that Cuddle may lawfully retain.

10.10 Legal Requests, Subpoenas, Court Orders, and No Outcome Guarantee

Formal legal notices, subpoenas, court orders, service of process, and law-enforcement requests must follow the Contact / Legal Notices and applicable law.

Cuddle does not guarantee acknowledgment, review, removal, restoration, disclosure, account action, evidence preservation, response time, or another result, except where law requires a specific action or deadline.

Nothing in this Section limits any non-waivable copyright, trademark, privacy, publicity, safety, appeal, counter-notification, consumer-protection, public-injunctive-relief, court-access, or other right.

11. Contact, Changes, Relationship to Other Terms, and Non-Waivable Rights

11.1 Official Contact Channels

Use the channel that best matches your request:

Ordinary copyright complaints and responses: copyright@cuddle-global.com
DMCA notices and counter-notifications, where applicable: the published designated-agent method in Section 3
Trademark, brand, publicity, likeness, impersonation, doxxing, and other non-copyright rights complaints: ip@cuddle-global.com
Non-consensual intimate imagery, intimate deepfakes, threats, sextortion, minor danger, and other safety concerns: safety@cuddle-global.com
Privacy or data-rights requests: privacy@cuddle-global.com
Eligible enforcement appeals: appeals@cuddle-global.com
Formal legal notices and routing questions concerning legal process: legal@cuddle-global.com
General account or technical support: support@cuddle-global.com

The Contact / Legal Notices control current routing.

11.2 Routing and Emergency Limits

Use the process and channel applicable to the request. A general support message is not automatically a copyright notice, DMCA counter-notification, TAKE IT DOWN request, privacy request, appeal, or formal legal notice.

Using the wrong channel may delay review and may not satisfy a deadline unless law requires otherwise or Cuddle accepts the communication in writing.

Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger, contact local emergency services.

Do not send unnecessary highly sensitive information through ordinary email.

11.3 Changes, Effective Date, and Prior Versions

Cuddle may update this Policy prospectively as the Service, complaint processes, forms, designated-agent information, risks, or law change.

For a material update, Cuddle will revise the Effective Date or Last Updated date and provide any process required by law.

Cuddle may retain prior versions and related complaint, response, counter-notification, removal, restoration, appeal, notice, and compliance records.

11.4 DMCA-Agent Registration, Publication, and Renewal Changes

If Cuddle registers a DMCA designated agent, Cuddle will publish the current agent information and applicable Section 512 instructions through a clearly identified Legal page or other required location.

Cuddle may update the agent, contact details, routing method, or published process and will maintain or renew the registration as required.

A general Cuddle email address is not a registered designated-agent address unless Cuddle expressly publishes it as such.

11.5 Relationship to Other Terms and Priority

This Policy is an Additional Term under the Terms of Service.

The Terms govern content rights, Service access, and enforcement. The Privacy Policy governs personal-information processing. The Community Guidelines govern user conduct. The Safety Tips / Dating Safety Notice provides practical safety guidance. The State-Specific Terms & Cancellation Notices govern applicable state requirements.

A more specific statutory notice, removal process, court order, or non-waivable law controls its subject.

11.6 Accessibility, Non-Discrimination, and Good-Faith Complaints

Cuddle will make complaint methods reasonably accessible where required.

Cuddle will not unlawfully discriminate or retaliate solely because a person submits a good-faith complaint, response, counter-notification, removal request, or appeal, or exercises a protected right.

Knowingly false, fabricated, abusive, retaliatory, fraudulent, or materially misleading submissions remain prohibited.

11.7 Non-Waivable Rights

Nothing in this Policy limits any non-waivable copyright, trademark, privacy, publicity, safety, counter-notification, appeal, consumer-protection, public-injunctive-relief, court-access, or other right under law.

11.8 Final No-Authorization Provision

No complaint, notice, response, counter-notification, removal, restoration, appeal, support response, account action, or legal remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, abuse, exploitation, unsafe conduct, or unlawful activity.