Cuddle Copyright / IP Complaints Policy

Effective Date: May 8, 2026

Last Updated: October 5, 2026

1. About This Copyright / IP Complaints Policy

1.1 Purpose and Operator

Third Hub US, Inc., doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”), operates the Service.

This Policy explains how to report copyright and other intellectual-property concerns and respond to copyright removals.

1.2 Scope

This Policy covers complaints concerning content available through Cuddle, including profiles, photos, text, messages, and links. Rights holders and authorized representatives may submit complaints without purchasing Premium.

1.3 Copyright and Other Rights

Being depicted in a photo does not necessarily mean you own its copyright. Section 7 addresses other IP complaints and separate privacy, impersonation, and safety reports.

1.4 Relationship to Other Terms

This Policy supplements our Terms of Service. Our Privacy Policy governs personal-information processing, subject to applicable law.

Statutory copyright notices and counter-notifications are not subject to mandatory arbitration or the Terms’ informal dispute process. Non-waivable rights remain protected.

2. Designated Agent and Submission Channels

2.1 Designated Copyright Agent

Third Hub US, Inc. has registered a DMCA designated agent with the U.S. Copyright Office (registration number DMCA-1081919, listed under the service name Cuddle / cuddle-global.com). Send copyright infringement notices under Section 3 and counter-notifications under Section 5 to our designated agent:

Designated Agent: Shunta Hatano

Organization: Third Hub US, Inc.

Mailing Address: 1007 N Orange St, 4th Floor, Suite #5681, Wilmington, DE 19801, United States

Phone: +81 92-687-8734

Email: legal@cuddle-global.com

Trademark and other IP complaints under Section 7 may also be sent to legal@cuddle-global.com.

2.2 Electronic and Postal Submission

Submit written notices under Section 3 and counter-notifications under Section 5 to the designated agent by email or postal mail. Electronic signatures are accepted.

Postal submissions should be addressed to:

Third Hub US, Inc., d/b/a Cuddle
Attn: DMCA Designated Agent (Shunta Hatano)
1007 N Orange St, 4th Floor, Suite #5681
Wilmington, DE 19801
United States

2.3 Locating Content on Cuddle

Provide a direct link when available. For material without a public URL, identify the account, profile, conversation, or item and provide enough context, such as screenshots and dates, for us to locate it.

Do not include passwords or unrelated private information.

2.4 Submission Assistance

For submission or accessibility assistance, contact support@cuddle-global.com. Assistance is free and does not require Premium.

A general support request does not replace the information required for a copyright notice or counter-notification.

3. Copyright Infringement Notices

3.1 Who May Submit

The owner of an exclusive right under copyright, or an authorized representative, may submit a written notice through Section 2's contact channels. Registration of the copyrighted work is not required to submit a notice.

3.2 Identification of the Copyrighted Work

Identify the copyrighted work you believe has been infringed. Provide a title, description, or link sufficient to identify it.

For multiple copyrighted works at a single online site, you may provide a representative list.

3.3 Identification of the Reported Material

Identify the material you want removed or disabled and provide information reasonably sufficient for us to locate it.

Include direct URLs when available. Otherwise, provide relevant account, profile, conversation, or item details, supported by screenshots or dates where helpful. A public URL is not required if other information sufficiently identifies the location.

3.4 Contact Information

Provide your name, mailing address, and telephone number, plus an email address if available, so we can contact you.

If submitting for another rights holder, identify that rights holder and explain your authority to act.

3.5 Required Statements and Signature

Include statements substantially as follows:

“I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”

“The information in this notice is accurate, and, under penalty of perjury, I am the owner of an exclusive right that is allegedly infringed or am authorized to act on the owner's behalf.”

Include your physical or electronic signature. Typing your full name with intent to sign is acceptable.

3.6 Authorization and Lawful Uses

Before submitting, consider whether the use is licensed or otherwise permitted by law, including fair use.

Being depicted in a photograph does not necessarily make you its copyright owner. Section 7 addresses separate privacy, impersonation, and other IP concerns.

4. Review, Removal, and Member Notification

4.1 Reviewing Notices

We review notices for substantial compliance with Section 3. Our actions do not constitute a court determination of infringement.

4.2 Incomplete Notices

When a notice sufficiently identifies the work and material and provides contact information, but lacks other required elements, we will promptly seek the missing information or otherwise reasonably assist the sender.

4.3 Removal or Disabled Access

We will act expeditiously to remove or disable access to material identified in a substantially compliant notice. We also act expeditiously upon obtaining actual knowledge of infringement or awareness of facts making infringement apparent.

4.4 Notice to the Affected Member

We will take reasonable steps to promptly notify the affected member of removal or disabled access and explain the counter-notification process in Section 5. Notice sharing follows Section 9 and our Privacy Policy.

4.5 Independent Policy Enforcement

We may separately restrict content or accounts for violations of our Terms of Service, subject to applicable law. A counter-notification does not automatically reverse independent enforcement decisions.

5. Counter-Notifications

5.1 When a Counter-Notification Applies

If your content was removed or disabled following a copyright notice and you believe this resulted from mistake or misidentification, you may submit a written counter-notification under this Policy through Section 2's contact channels.

This process addresses copyright removals. Separate moderation decisions remain subject to the applicable appeal process.

5.2 Material and Original Location

Identify the material removed or disabled and its location before removal. Include the original URL if available, or sufficient account, profile, conversation, or item details to identify that location. Include our notice reference if available.

5.3 Required Statement and Signature

Include a statement substantially as follows:

“I swear, under penalty of perjury, that I have a good faith belief that the material identified in this counter-notification was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.”

Include your physical or electronic signature. Typing your full name with intent to sign is acceptable.

5.4 Contact Information

Provide your full legal name, address, telephone number, and an email address if available.

We will forward a compliant counter-notification, including its required identifying and contact information, to the person who submitted the original copyright notice as described in Sections 6 and 9. Do not include unrelated sensitive information.

5.5 Federal Court Jurisdiction and Service of Process

Include a statement substantially as follows:

“I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located, or, if my address is outside the United States, for any judicial district in which Third Hub US, Inc. may be found. I will accept service of process from the person who submitted the copyright notice or that person's agent.”

A counter-notification may lead to court proceedings. Our Terms of Service's arbitration and informal dispute procedures are not prerequisites to submitting one.

6. Forwarding, Restoration, and Court Proceedings

6.1 Forwarding the Counter-Notification

When we receive a counter-notification substantially complying with Section 5, we will promptly forward a copy to the original notice sender and notify them that we will restore the material in 10 business days, subject to the process below.

6.2 The 10–14-Business-Day Process

Subject to Section 6.4, we will restore the material or cease disabling access 10–14 business days after receiving the compliant counter-notification, unless we first receive the court-action notice described below.

6.3 Court-Action Notices

To prevent restoration through this process, the original notice sender must notify us through Section 2 before restoration that they have filed an action seeking a court order restraining the member's allegedly infringing activity relating to the material on the Service.

Please include the court, case number, and a copy of the filing. A threat to sue is insufficient.

6.4 Separate Moderation Grounds

Content may remain unavailable for independent, lawful reasons under our Terms of Service, including safety or privacy violations. Such decisions do not replace the copyright counter-notification process.

6.5 Account and Premium Effects

Restoration does not automatically reinstate accounts, extend Premium, or create refunds. Billing and refund rights remain governed by our Purchase, Billing, Cancellation & Refund Terms, applicable State-Specific Terms, and non-waivable law.

7. Trademark and Other IP Complaints

7.1 Trademark Complaints

Trademark owners and authorized representatives may send complaints to legal@cuddle-global.com.

Explain how the reported use is likely to confuse people about source, sponsorship, or affiliation, or otherwise violates your trademark rights. A reference to a brand does not by itself establish infringement.

7.2 Rights, Evidence, and Content Location

Identify the trademark, rights holder, relevant jurisdiction, and goods or services covered. Include registration details if registered; otherwise, explain the basis and geographic scope of your unregistered rights.

Provide your name, contact information, authority to act, supporting evidence, and the specific material's location. Use URLs when available or sufficient account, profile, conversation, or item details.

7.3 Other Intellectual Property Claims

For other IP complaints, describe the right asserted, your ownership or authority, the relevant jurisdiction, and the specific material or activity at issue.

We review non-copyright complaints under our Terms of Service and applicable law and may request clarification. The copyright counter-notification and 10–14-business-day restoration process does not apply to these complaints. Separate legal procedures and deadlines remain unaffected.

7.4 Privacy, Impersonation, and Safety Reports

Report privacy violations, impersonation, nonconsensual intimate imagery, or other safety concerns through our reporting tools or safety@cuddle-global.com.

For requests to exercise personal-information rights, contact privacy@cuddle-global.com.

You do not need to own intellectual property or purchase Premium to make these reports or requests.

8. Repeat Infringement and Misuse

8.1 Repeat-Infringer Policy

We maintain and reasonably implement a policy providing for termination, in appropriate circumstances, of accounts belonging to repeat copyright infringers.

We consider relevant notices, counter-notifications, retractions, court decisions, and other available evidence. A court judgment is not required before action under this Policy.

8.2 Account Restrictions and Termination

We may restrict, suspend, or terminate accounts for serious or repeated IP violations under our Terms of Service and applicable law. We do not guarantee a fixed number of notices or warnings before action.

Applicable appeal procedures and non-waivable rights remain available.

8.3 False Notices and Misrepresentation

Anyone who knowingly materially misrepresents that material infringes copyright, or that it was removed or disabled by mistake or misidentification, may be liable for resulting damages, costs, and attorneys' fees under 17 U.S.C. § 512(f).

An unsuccessful complaint or counter-notification does not by itself establish knowing misrepresentation.

8.4 Standard Technical Measures

We accommodate and do not interfere with standard technical measures used to identify or protect copyrighted works, as defined in 17 U.S.C. § 512(i).

9. Privacy, Records, Changes, and Contact

9.1 Notice Sharing and Personal Information

Our Privacy Policy governs processing of complaint-related personal information, subject to applicable law.

We may share limited notice information with affected members and other relevant recipients where reasonably necessary to handle a complaint or comply with law. We forward compliant counter-notifications, including required identifying and contact information, to the original notice sender under Sections 5 and 6.

9.2 Records and Retention

We retain complaint and decision records only as long as reasonably necessary and proportionate to handle claims, address repeat infringement, and meet legal obligations.

Retention follows our Privacy Policy. Mandatory return, deletion, and certification requirements take priority over discretionary retention.

9.3 Policy Updates

We may update this Policy and its Last Updated date. We will provide notice of material changes as required by law and our Terms of Service.

Updates do not alter statutory deadlines for pending notices or counter-notifications.

9.4 Contact Channels

Privacy requests: privacy@cuddle-global.com.

Submission assistance: support@cuddle-global.com.

9.5 Non-Waivable Rights and Statutory Procedures

Nothing in this Policy limits non-waivable rights or overrides applicable statutory procedures. Statutory copyright notices and counter-notifications are not subject to the arbitration or informal dispute procedures in our Terms of Service.