Cuddle Contact / Legal Notices
Effective Date: May 8, 2026
1. Introduction, Scope, and Priority of Contact Instructions
1.1 Purpose of These Contact / Legal Notices
These Contact / Legal Notices (“Contact Notices”) identify Cuddle’s official contact channels, public forms, mailing addresses, and routing instructions for support, billing, statutory cancellation, privacy, safety, security, rights complaints, appeals, disputes, legal process, and other communications.
They help you choose the correct method. They do not replace the substantive requirements, deadlines, rights, remedies, or limitations stated in the Terms of Service, applicable Additional Terms, a specific notice, or law.
1.2 Cuddle Operator and Current Service Context
Cuddle is operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).
Cuddle is an 18+ online dating and social connection service. Third Hub US, Inc. is the contracting party for the Service and, for direct purchases completed through Cuddle’s authorized checkout, Third Hub US, Inc., d/b/a Cuddle is the contracting seller unless a legally required purchase-specific disclosure states otherwise.
1.3 When These Contact Notices Apply
These Contact Notices apply when you contact Cuddle about an account, request-an-invite submission, registration, profile, Service feature, purchase, refund, cancellation, privacy right, safety or security concern, rights complaint, appeal, dispute, legal notice, legal process, or another matter connected to Cuddle.
A message may be classified and routed according to its substance rather than its label.
1.4 Web-Based Service, United States Availability, and Adults Only
Cuddle currently provides the Service through its websites and browser-based Service components to eligible adults located in the fifty states and the District of Columbia, unless Cuddle expressly states otherwise.
Minors may not create accounts, use the Service, communicate with users, purchase or use Premium, or otherwise participate.
1.5 Relationship to Other Terms
These Contact Notices are Additional Terms under Cuddle’s Terms of Service.
The Terms and applicable Additional Terms govern the substance of each request. These Contact Notices govern current routing, addresses, and submission methods.
1.6 Priority of More Specific Contact Methods
A more specific checkout disclosure, cancellation notice, privacy notice, safety notice, review request, DMCA designated-agent method, dispute provision, court order, or legally required process controls the subject it specifically addresses.
Using another channel may delay review and may not satisfy a deadline unless law requires otherwise or Cuddle accepts the communication in writing.
1.7 Emergency and Non-Waivable-Rights Limits
Cuddle’s channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger or an urgent need for assistance, contact local emergency services.
Nothing in these Contact Notices limits any non-waivable privacy, safety, payment, cancellation, reporting, appeal, consumer-protection, court-access, or other right under applicable law.
2. Cuddle Operator, Operating Address, Business Mailing Address, and Address Limits
2.1 Cuddle Operator and Contracting Entity
Cuddle is operated by:
Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle
Third Hub US, Inc., d/b/a Cuddle is the contracting party for the Service. References to “Cuddle,” “we,” “us,” or “our” in these Contact Notices mean that entity unless the context requires otherwise.
2.2 Contracting Seller for Direct Purchases
Third Hub US, Inc., d/b/a Cuddle is the contracting seller for direct purchases completed through Cuddle’s authorized checkout, unless a legally required purchase-specific disclosure states otherwise.
A payment processor, payment-method provider, bank, card issuer, card network, or other payment participant does not become the contracting seller merely because it supports or processes a Cuddle transaction.
2.3 Operating Address
Cuddle’s operating address is:
Third Hub US, Inc., d/b/a Cuddle
6900 Dallas Pkwy
Plano, TX 75024
United States
This is an office from which Cuddle conducts business operations.
2.4 Business Mailing Address
Cuddle’s business mailing address is:
Third Hub US, Inc., d/b/a Cuddle
1007 N Orange St, 4th Floor, Suite #5681
Wilmington, DE 19801
United States
2.5 Permitted Uses of the Business Mailing Address
The business mailing address may be used for general written correspondence where mail is appropriate and no more specific method is required.
It may also be used for:
- an optional mailed copy of a Notice of Dispute under Section 15 of the Terms of Service; and
- a mailed contract, cancellation, or other notice only where an applicable contract, checkout disclosure, State-Specific Term, cancellation notice, or law expressly identifies that address or permits its use.
Email delivery of a Notice of Dispute to legal@cuddle-global.com remains sufficient under Section 15 unless applicable law requires another method.
2.6 Address Limits
The operating address is not a payment, emergency, ordinary-support, privacy-request, statutory-cancellation, review-submission, subpoena, law-enforcement, regulatory, registered-agent, service-of-process, or general formal-legal-notice address.
The business mailing address is not automatically the correct address for any such matter. Use it only when these Contact Notices, a more specific notice, the Terms, another Additional Term, or law expressly permits or requires mail to that address.
Mail sent to an incorrect address or without required information may be delayed, misrouted, returned, or not treated as the intended request, except where law requires another result.
Do not mail cash, checks, payment credentials, full payment card or bank information, passwords, authentication codes, identity-document images, government identification, photo or selfie review materials, private keys, wallet credentials, intimate content, information about minors, medical records, or other highly sensitive information.
If Cuddle requests an identity-document review, government ID review, or photo or selfie review, use only the secure, authenticated review flow made available through the Service.
2.7 Registered Agent and Service-of-Process Distinction
Neither address is necessarily Cuddle’s registered-agent or service-of-process address.
Sending or delivering a document to either address does not by itself constitute valid service of process, consent to jurisdiction, or waiver of an objection. Service of process must comply with applicable law and be directed to the legally appropriate registered agent, recipient, address, or method, unless Cuddle expressly accepts service in writing or law requires otherwise.
2.8 Address Changes and Records
Cuddle may update an address prospectively through these Contact Notices, the Terms of Service, a specific notice, or another method permitted by law.
Cuddle may retain records of address publication, notice delivery, mailed correspondence, routing, receipt, return, and related communications under the Privacy Policy and applicable law.
3. Official Contact Channels, Public Forms, and Routing Rules
3.1 Overview
Cuddle uses separate contact channels and public forms so that requests can be routed to the team and process responsible for them.
Use the channel that best matches your request. A channel listed here is official only for the subject assigned to it, unless a more specific notice, form, Terms provision, court order, or non-waivable law provides otherwise.
3.2 Official Email Channels
Cuddle’s current official email channels are:
- General account, registration, invitation, accessibility, and technical support: support@cuddle-global.com
- Billing, refunds, duplicate or unauthorized charges, chargebacks, and payment disputes: billing@cuddle-global.com
- Statutory cancellation, rescission, and other cancellation rights provided by law: cancellations@cuddle-global.com
- Privacy, data rights, cookies, consent withdrawal, opt-outs, authorized-agent requests, and privacy appeals: privacy@cuddle-global.com
- Safety reports, scams, harassment, threats, exploitation, non-consensual intimate imagery, and minor-safety concerns: safety@cuddle-global.com
- Security vulnerabilities, phishing, account compromise, credential misuse, and suspected unauthorized access: security@cuddle-global.com
- Formal legal notices and Notices of Dispute under Section 15 of the Terms of Service: legal@cuddle-global.com
- Eligible enforcement appeals: appeals@cuddle-global.com
- Ordinary copyright complaints and responses: copyright@cuddle-global.com
- Trademark, brand, publicity, likeness, impersonation, doxxing, and other non-copyright rights complaints: ip@cuddle-global.com
- Arbitration opt-out and rejection of an eligible material arbitration change: arbitrationoptout@cuddle-global.com
Later Sections explain these channels in more detail.
3.3 Public and No-Login Request Forms
Cuddle may provide public or account-based forms for particular requests.
Cuddle provides a public, no-login method labeled substantially as:
Report Non-Consensual Intimate Imagery
That method may be used by an identifiable depicted person or an authorized representative, including a person who does not have a Cuddle account, subject to the Copyright / IP Complaints Policy and applicable law.
Cuddle may also provide forms for reporting, privacy requests, account support, statutory cancellation, rights complaints, or other matters. A form-specific notice controls the information required, routing, timing, and effect of that submission.
3.4 Published DMCA Designated-Agent Method
Ordinary copyright complaints may be sent to:
copyright@cuddle-global.com
Unless and until Cuddle registers a designated agent with the U.S. Copyright Office and publishes the corresponding information and instructions, Cuddle does not represent that a general Cuddle email address is a registered DMCA designated-agent address.
After Cuddle publishes a specific designated-agent method, a notice, counter-notification, or court-action notice intended to use that process must follow the published routing and requirements.
3.5 Choosing the Correct Channel
Choose the channel according to the substance of the request, not merely its label.
For example, an account-compromise report belongs with security; a scam or threat belongs with safety; a refund request belongs with billing; a statutory cancellation belongs with cancellations; and a privacy-law deletion request belongs with privacy.
Do not combine unrelated matters when doing so would delay or confuse review. Cuddle may request separate submissions.
3.6 Wrong-Channel Treatment and Re-Routing
Cuddle may reclassify, reroute, or request resubmission of a message sent to the wrong channel.
Using the wrong channel may delay review and may not satisfy a deadline, delivery requirement, statutory method, contractual notice requirement, DMCA process, TAKE IT DOWN process, arbitration opt-out, Notice of Dispute, service-of-process requirement, or other legal requirement, unless applicable law provides otherwise or Cuddle accepts the communication in writing.
3.7 Terms Section 15 and Dispute-Related Communications
Section 15 of the Terms of Service controls Notices of Dispute, informal dispute resolution, arbitration opt-out, rejection of an eligible material arbitration change, and related requirements.
A Notice of Dispute must be sent to:
legal@cuddle-global.com
Arbitration opt-out and eligible material-change rejection notices must be sent to:
arbitrationoptout@cuddle-global.com
A support, billing, privacy, safety, appeal, or general legal message does not automatically satisfy Section 15.
3.8 Channel Updates, Records, and Emergency Limits
Cuddle may update a channel, form, link, or routing instruction prospectively through these Contact Notices or a more specific notice.
Cuddle may retain records of submission, routing, delivery, acknowledgment, status, response, and applicable policy or notice versions under the Privacy Policy and law.
Cuddle’s channels and forms are not emergency-response services and may not be monitored in real time. If there is immediate danger or an urgent need for assistance, contact local emergency services.
4. General Support, Account Support, Accessibility, and Web-Service Questions
4.1 General Support Channel
For general account, registration, invitation, accessibility, browser, or technical questions, contact:
support@cuddle-global.com
General Support may help route questions, explain available Service controls, troubleshoot ordinary technical issues, and identify the policy or specialized channel that applies.
4.2 Registration, Invitation, Login, and Account Questions
General Support may assist with request-an-invite submissions, registration steps, email confirmation, phone-number verification, login, password-reset routing, account settings, profile fields, and ordinary account-access questions.
Support may request information reasonably necessary to locate the account or understand the issue. Support does not guarantee account creation, invitation, eligibility, recovery, reinstatement, or a particular account change.
4.3 Web Features, Browser Compatibility, and Technical Issues
Cuddle is provided through websites and browser-based Service components.
General Support may assist with page-loading problems, browser compatibility, profile or settings issues, Likes, Matches, messaging, reporting tools, checkout access, and other web-functionality questions.
Include the affected page or feature, approximate time, browser and device type, error message, and steps already attempted where reasonably available. Do not include passwords, authentication codes, full payment credentials, or unnecessary sensitive information.
4.4 Accessibility and Language Support
You may contact General Support for assistance accessing Cuddle’s websites, Legal pages, notices, forms, or available account controls.
Describe the accessibility barrier and the format or assistance requested. Cuddle will provide reasonable accessibility support where required by law. Availability of translated materials or support in a particular language is not guaranteed unless required or expressly offered.
4.5 Account Recovery and Security Routing
Ordinary account-access questions may begin with General Support. Suspected account takeover, phishing, credential theft, unauthorized access, or a security vulnerability should be sent to:
security@cuddle-global.com
Cuddle may require reasonable account-ownership confirmation before restoring or changing access. Sensitive review materials must use the secure, authenticated review flow made available through the Service.
4.6 What General Support Does Not Replace
A message to General Support is not automatically a billing or refund request, statutory-cancellation request, privacy request, safety report, security report, rights complaint, enforcement appeal, Notice of Dispute, arbitration opt-out, formal legal notice, subpoena response, or service of process.
Use the specialized channel and process assigned to that matter.
4.7 Response and Resolution Limits
Cuddle may acknowledge, investigate, reroute, request clarification, provide troubleshooting steps, or close a request that cannot reasonably be resolved through General Support.
Cuddle does not guarantee a response time, technical resolution, account recovery, feature restoration, purchase remedy, or other outcome except where law or controlling terms require one.
General Support is not an emergency-response service. If there is immediate danger, contact local emergency services.
5. Billing, Refund, Statutory Cancellation, Chargeback, and Payment-Dispute Contacts
5.1 Billing Channel
For billing, refunds, duplicate or unauthorized charges, chargebacks, payment disputes, receipts, billing descriptors, Premium activation, expiration, or access adjustments involving a Cuddle purchase, contact:
billing@cuddle-global.com
Include the account email, transaction or receipt identifier, charge date, amount, currency, the CUDDLE descriptor or other descriptor shown, and a concise explanation where reasonably available.
5.2 Refund and Technical Non-Delivery Requests
Use the Billing Channel for refund or access-adjustment requests.
If Premium was not activated or became materially unavailable because of a Cuddle-controlled technical error, Cuddle may restore access, correct the record, provide an adjustment, or issue a refund where required.
Submitting a request does not guarantee a refund, extend Premium, restore an account, resolve a chargeback, or create a statutory-cancellation right.
5.3 Duplicate, Unrecognized, or Unauthorized Charges
If a Cuddle charge appears duplicate, incorrect, unrecognized, unauthorized, or fraudulent, contact the Billing Channel promptly.
Cuddle may review relevant checkout, authorization, receipt, activation, usage, refund, account, device, support, fraud-prevention, and payment-risk records.
You may also have rights through your bank, card issuer, payment provider, card network, regulator, court, or applicable law. Payment participants may format the intended CUDDLE descriptor differently.
5.4 Billing Errors, Chargebacks, and Payment Disputes
Use the Billing Channel for billing errors, reversals, chargebacks, and payment disputes involving a direct Cuddle purchase.
Good-faith exercise of a non-waivable payment, refund, billing-error, unauthorized-transaction, chargeback, payment-dispute, or consumer-protection right is permitted.
A payment-participant process does not automatically replace a separate refund, statutory-cancellation, privacy, or account process. Do not knowingly seek duplicate recovery.
5.5 Statutory-Cancellation Channel
For statutory cancellation, rescission, or another cancellation right provided by law, contact:
cancellations@cuddle-global.com
State the right you are exercising and provide information reasonably available to identify the account, purchase, transaction, dates, amount, receipt or transaction reference, state of residence where relevant, and requested remedy.
Some rights have strict deadlines or require a specific method. A checkout disclosure, state notice, purchase-specific term, or law may require mail, an online mechanism, or another method.
5.6 Account Deletion Is a Separate Process
Account deletion is not automatically a refund request, statutory cancellation, billing dispute, chargeback, or reversal of a completed purchase.
Premium is fixed-term and non-renewing, so no cancellation is required to prevent an automatic renewal charge. Deleting an account before expiration may make remaining access unavailable without creating a refund right, except where controlling terms or law require otherwise.
5.7 External Transfers Are Not Cuddle Purchases
Only transactions completed through Cuddle’s authorized direct checkout are Cuddle purchases.
Money or value sent through a payment application, bank transfer, gift card, cryptocurrency service, wallet, QR code, payment link, fundraiser, marketplace, or another external channel is not a Cuddle purchase and does not provide or extend Premium.
Cuddle does not guarantee that an external transfer can be traced, reversed, refunded, mediated, or recovered.
5.8 Sensitive Information and Payment Records
Do not send full card numbers, security codes, bank credentials, passwords, authentication codes, identity-document images, government identification, photo or selfie review materials, private keys, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email or mail.
Full card details must be submitted only through processor-hosted or processor-approved fields. If Cuddle requests account-review materials, use only the secure, authenticated review flow made available through the Service.
Cuddle may retain relevant purchase, billing, refund, cancellation, chargeback, dispute, fraud-prevention, payment-risk, communication, and routing records under the Privacy Policy and law.
5.9 Priority of Purchase and State-Specific Terms
The Purchase, Billing, Cancellation & Refund Terms govern checkout, billing, refunds, statutory cancellations, chargebacks, payment disputes, and payment-risk controls.
A more specific checkout disclosure, purchase-specific term, State-Specific Term, cancellation notice, payment-participant rule, or non-waivable law controls its subject.
These Contact Notices provide routing instructions and do not reduce a non-waivable right or guarantee an outcome.
6. Privacy, Cookie, Data-Rights, Consent, Opt-Out, and Authorized-Agent Requests
6.1 Privacy and Data-Rights Channel
For privacy questions or an applicable data-rights request, contact:
privacy@cuddle-global.com
Use this channel for access, deletion, correction, portability, consent withdrawal, opt-outs, cookies, Global Privacy Control, universal opt-out signals, authorized agents, and privacy appeals.
A message to another Cuddle channel is not automatically a privacy request.
6.2 Access, Deletion, Correction, and Portability
State the right you are exercising and provide information reasonably available to identify the account or records, including your name, account email or phone number, account identifier, state of residence where relevant, and a concise description.
Cuddle may confirm, fulfill, limit, deny, or seek clarification as permitted by law and will provide any required explanation, timing notice, extension, or appeal information.
Account deletion, browser deletion, statutory cancellation, refund requests, and privacy-law deletion are separate processes. Lawful exceptions, backups, legal holds, safety, fraud-prevention, payment, dispute, and recordkeeping needs may affect deletion.
6.3 Consent Withdrawal, Opt-Outs, GPC, and Universal Signals
Where applicable, you may withdraw consent or exercise an opt-out through Cuddle’s settings, cookie tools, the Privacy Channel, or another provided method.
Cuddle will process a valid Global Privacy Control or other legally recognized universal opt-out signal where required.
Cuddle does not sell personal information or share it for targeted advertising, so a related signal may have limited practical effect under current practices.
A changed choice generally applies prospectively and does not automatically delete records, cancel Premium, reverse a charge, or delete an account.
6.4 Cookie and Tracking Questions
Use the Privacy Channel for questions about cookies, browser storage, scripts, identifiers, cookie banners, settings, consent records, providers, or the Cookie / Tracking Policy.
Browser or device controls may remove browser-side data but not server-side records already transmitted to Cuddle or a provider. A more specific cookie setting, consent request, or provider notice controls its subject.
6.5 Authorized Agents and Representatives
An authorized agent or legally recognized representative may submit a request where permitted.
Identify the represented person, requested right, contact information, relevant state, and basis of authority. Cuddle may require reasonable proof of permission, identity, authority, guardianship, estate status, or direct confirmation.
A representative request does not transfer an account, Premium, messages, or other Service rights.
6.6 Identity, Account, Residency, and Authority Confirmation
Cuddle may use account information, email confirmation, phone-number verification, request history, residence information, or other proportionate methods to confirm identity, account ownership, residency, and authority.
Where reasonably necessary, Cuddle may request an identity-document review, government ID review, photo or selfie review, or a combination through the secure, authenticated review flow made available through the Service.
A review is limited to the request and is not a criminal background check, comprehensive identity verification, or safety clearance.
6.7 Privacy Appeals
Where applicable law provides an appeal, identify the original request and decision and explain why further review is warranted.
Submit privacy appeals to:
privacy@cuddle-global.com
The general enforcement-appeal channel does not replace a privacy appeal. An appeal does not guarantee reversal.
6.8 Sensitive-Information Submission Limits
Do not send full payment or bank credentials, passwords, authentication codes, private keys, wallet credentials, identity-document images, government identification, photo or selfie review materials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email or mail.
If additional materials are required, follow Cuddle’s instructions and use only the secure, authenticated review flow.
6.9 Relationship to the Privacy, Cookie, and State-Specific Terms
The Privacy Policy governs personal-information processing and substantive privacy rights. The Cookie / Tracking Policy governs cookies and similar technologies. The State-Specific Terms & Cancellation Notices and non-waivable law govern applicable state-specific rights, deadlines, methods, appeals, and remedies.
These Contact Notices provide routing instructions and do not reduce a protected right. Cuddle may retain request, confirmation, routing, response, appeal, and compliance records under the Privacy Policy and law.
7. Safety, Security, NCII, Vulnerability, and Emergency Routing
7.1 Safety Reports
For suspected harassment, threats, stalking, scams, external payment requests, financial exploitation, sexual coercion, doxxing, blackmail, extortion, sextortion, non-consensual intimate imagery, minor-safety concerns, grooming, trafficking, violence, or other unsafe or prohibited conduct, use available reporting tools or contact:
safety@cuddle-global.com
Provide truthful information sufficient to identify the account, content, communication, date, and concern. Do not continue communicating, send money, meet someone, or risk harm merely to collect evidence.
7.2 Scams, Payments, Harassment, and Exploitation
If another user requests money, gift cards, cryptocurrency, payment credentials, authentication codes, financial help, intimate content, or participation in a transaction, do not proceed.
A report may include relevant profile identifiers, messages, links, payment requests, screenshots, or dates where lawful and safe. Billing questions about a direct Cuddle purchase belong at billing@cuddle-global.com; concerns about another user belong at safety@cuddle-global.com.
7.3 NCII, Intimate Deepfakes, Sextortion, and Minor Safety
For routing purposes, “NCII” means non-consensual intimate imagery, including authentic, altered, synthetic, or AI-generated intimate imagery published without the depicted person’s consent.
Report NCII, threats to publish intimate material, intimate deepfakes, nudification images, sextortion, or minor-related intimate content through the public process below or to:
safety@cuddle-global.com
The Copyright / IP Complaints Policy governs removal-request requirements, timing, duplicate-search procedures, evidence treatment, and related complaint processes.
Do not download, forward, or redistribute suspected child sexual exploitation material to collect evidence.
7.4 Public No-Login NCII Removal Form
Cuddle provides a public method labeled substantially as:
Report Non-Consensual Intimate Imagery
The depicted person or an authorized representative may use that method without creating or signing in to a Cuddle account.
The form may request information needed to locate the content, communicate with the requester, and assess identity or authority. If sensitive verification is required, use only the secure, authenticated review flow made available through the Service.
Submitting a request does not guarantee a particular account action, disclosure, or remedy beyond what applicable law requires.
7.5 Security and Account-Compromise Reports
For suspected phishing, account takeover, credential theft, unauthorized access, malicious links, malware, suspicious login activity, or a security vulnerability affecting Cuddle, contact:
security@cuddle-global.com
Include a concise description, affected page or feature, approximate time, safe reproduction steps, and relevant technical information. Do not send passwords, authentication codes, full payment credentials, private keys, identity-document images, government identification, or photo or selfie review materials through ordinary email.
7.6 Vulnerability Reports and No Implied Bounty
A vulnerability report does not authorize access to another person’s account or data; testing of payment methods or checkout; scraping; automated account creation; bypassing authentication, eligibility, Premium, safety, moderation, fraud-prevention, payment-risk, or rate-limit controls; disruption of the Service; or conduct prohibited by the Terms.
Unless Cuddle separately publishes a written vulnerability-disclosure or bug-bounty program, a report does not create testing authorization, safe harbor, confidentiality obligations, payment, reward, reimbursement, or compensation.
Stop testing if it may affect users, data, payments, availability, or Service integrity.
7.7 Emergency Limits
Cuddle’s safety, security, support, legal, billing, privacy, and appeal channels are not emergency-response channels and may not be monitored in real time.
If there is immediate danger, suspected sexual assault, violence, trafficking, unlawful restraint, suspected drugging, child danger, or another urgent need, contact local emergency services and an appropriate qualified resource without waiting for Cuddle.
7.8 False or Malicious Reports
Do not submit knowingly false, fabricated, altered, malicious, retaliatory, abusive, duplicative, or materially misleading safety, security, NCII, or vulnerability reports or evidence.
Good-faith reporting remains permitted even if Cuddle seeks clarification, takes no action, or reaches a different conclusion.
7.9 Records and Reporter Privacy
Cuddle may create, use, preserve, disclose, and retain report, content, account, technical, review, removal, duplicate-search, safety, security, and enforcement records under the Privacy Policy and law.
Cuddle does not ordinarily disclose a reporter’s identity solely because a report was submitted. Disclosure may occur where necessary or permitted or required by law. Cuddle may limit disclosure of reporter information, confidential methods, evidence, or action details to protect privacy, safety, security, investigations, legal compliance, and Service integrity.
8. Copyright, IP, Rights Complaints, DMCA, and Enforcement-Appeal Routing
8.1 Ordinary Copyright Complaints
For an ordinary complaint alleging that content on or connected to Cuddle infringes copyright, contact:
copyright@cuddle-global.com
Identify the copyrighted work, the reported content, where it appears, your contact information, your ownership or authority, and the action requested. The Copyright / IP Complaints Policy governs required information, responses, removals, repeat-infringer review, restoration, and process limits.
An ordinary copyright complaint is not automatically a notice under Section 512 of the Digital Millennium Copyright Act (“DMCA”).
8.2 DMCA Notices and Counter-Notifications
If Cuddle has registered and published a DMCA designated agent and Section 512 process, a notice, counter-notification, or court-action notice intended to use that process must follow the published method and requirements.
Do not send a DMCA counter-notification to appeals@cuddle-global.com or treat an ordinary enforcement appeal as a statutory counter-notification.
The Copyright / IP Complaints Policy controls notice elements, forwarding, restoration timing, and independent non-copyright restrictions.
8.3 Designated-Agent Status and Published Information
Unless and until Cuddle publishes current designated-agent information, Cuddle does not represent that copyright@cuddle-global.com, legal@cuddle-global.com, or another general Cuddle address is a registered DMCA designated-agent address.
If Cuddle registers an agent, Cuddle will publish the agent or department name, mailing address, telephone number, email address, and applicable instructions through a clearly identified Legal page.
The most recently published designated-agent method controls submissions intended to invoke that process.
8.4 Trademark, Brand, Publicity, Likeness, and Impersonation Complaints
For complaints concerning trademarks, brands, names, logos, trade dress, usernames, handles, domains, publicity, likeness, voice, biography, impersonation, doxxing, false affiliation, or non-intimate deceptive media, contact:
ip@cuddle-global.com
Identify the affected right or person, the reported account or content, its location, your authority, the basis of the complaint, and the requested action. DMCA counter-notification procedures do not automatically apply.
Cuddle may request reasonable confirmation of ownership, identity, depicted-person status, or representative authority. Do not send identity-document images, government identification, photo or selfie review materials, or other unnecessary highly sensitive information through ordinary email. If requested, use only the secure, authenticated review flow made available through the Service.
8.5 Privacy-Law Requests Versus Rights Complaints
A complaint that another user misused your name, image, likeness, or private information may be routed through ip@cuddle-global.com.
A request to access, delete, correct, or obtain personal information under privacy law must be sent to:
privacy@cuddle-global.com
A rights complaint does not automatically become a privacy-law request, and a privacy request does not automatically require removal of content controlled by another person.
8.6 NCII and Minor-Safety Routing
Non-consensual intimate imagery, intimate deepfakes, nudification images, sextortion, threats to distribute intimate material, and minor-related intimate content are safety matters and are not ordinary trademark or publicity complaints.
Use Cuddle’s public, no-login method labeled substantially as:
Report Non-Consensual Intimate Imagery
or contact:
safety@cuddle-global.com
The Copyright / IP Complaints Policy governs the applicable removal process. If there is immediate danger, contact local emergency services.
8.7 Enforcement Appeals
For an eligible appeal of a Cuddle moderation, content, feature, account, checkout, payment-method, or Premium enforcement action, contact:
appeals@cuddle-global.com
Identify the account, action, date, and reason further review is warranted.
The enforcement-appeal channel does not replace a copyright response, DMCA counter-notification, privacy appeal, statutory cancellation, payment dispute, or court process. An appeal does not guarantee restoration or reversal.
8.8 Wrong-Channel and Reclassification Rules
Cuddle may classify a submission according to its substance, request clarification, reroute it, or require resubmission through the applicable form or published method.
Using the wrong channel may delay review and may not satisfy a statutory, contractual, or court-ordered deadline unless law requires otherwise or Cuddle accepts the communication in writing.
A demand letter, subpoena, court order, service of process, or other formal legal communication must follow Sections 9 and 10 and applicable law.
8.9 No Final Rights Adjudication
Cuddle may preserve, remove, restrict, restore, or refuse to restore content; limit features or accounts; and take other action permitted by applicable terms and law.
Cuddle does not finally adjudicate ownership, validity, infringement, fair use, license, authorization, consent, privacy, publicity, trademark confusion, defamation, damages, or another legal issue.
Do not submit knowingly false, fabricated, malicious, retaliatory, abusive, or materially misleading complaints, responses, counter-notifications, evidence, or appeals.
A complaint, response, counter-notification, appeal, removal, restoration, or decision not to act does not guarantee a legal outcome or prevent independent safety, privacy, fraud-prevention, payment-risk, Terms-based, or legally required action.
9. Formal Legal Notices, Notices of Dispute, Arbitration Opt-Out, and Material-Change Rejection
9.1 Formal Legal Notices
For formal legal communications that are not a Notice of Dispute, arbitration opt-out, material-change rejection, subpoena, court order, law-enforcement or regulatory request, preservation request, emergency request, or service of process, contact:
legal@cuddle-global.com
Clearly label the communication and identify the sender, represented party, legal basis, requested action, important dates, and a reliable response method.
9.2 Operational Requests Are Separate
A support, billing, refund, statutory-cancellation, privacy, safety, security, copyright, IP, appeal, chargeback, or payment-dispute request is not automatically a formal legal notice or Notice of Dispute.
Use the specialized channel governing that request. Cuddle may request separate submissions for unrelated matters.
9.3 Notice of Dispute
Before starting arbitration or a covered court proceeding, the initiating party must send a complete written Notice of Dispute and follow Section 15 of the Terms of Service, unless an exception or non-waivable law applies.
Send it to:
legal@cuddle-global.com
It must include:
- your full legal name and current mailing address;
- your account email, phone number, and identifier, if applicable;
- a reasonably detailed factual description;
- the legal or contractual basis, if known;
- the relief requested and a reasonable monetary calculation, if applicable;
- relevant account, purchase, content, report, appeal, privacy, security, or support references reasonably available; and
- your physical or electronic signature.
A representative must identify the represented person and reasonably establish authority.
9.4 Optional Mailed Copy of a Notice of Dispute
Email delivery to legal@cuddle-global.com is sufficient under Section 15 unless law requires another method.
You may also mail an optional copy to:
Third Hub US, Inc., d/b/a Cuddle
1007 N Orange St, 4th Floor, Suite #5681
Wilmington, DE 19801
United States
This is a business mailing address for an optional copy, not necessarily a registered-agent or service-of-process address.
9.5 Informal Dispute-Resolution Routing
After Cuddle receives a complete Notice of Dispute, the parties will attempt in good faith to resolve it informally for at least sixty (60) days before arbitration or a covered court proceeding, subject to Section 15 exceptions.
They may exchange relevant information, seek clarification, discuss resolution, and participate in a telephone or video conference. A message sent elsewhere may not start or satisfy this period.
9.6 Arbitration Opt-Out
You may opt out of Section 15 arbitration by sending written notice within thirty (30) days after first accepting the Terms, unless law requires a longer period.
Send it to:
arbitrationoptout@cuddle-global.com
Include your full name; account email or identifier, if applicable; a clear opt-out statement; physical or electronic signature; and, if reasonably known, the date you first accepted the Terms.
A valid opt-out applies only to the identified person. It does not terminate an account, affect Free Access or messaging, change or extend Premium, alter a purchase, or create a refund.
9.7 Material-Change Rejection
Where law or Cuddle’s notice gives you a right to reject a material change to Section 15, send written rejection within the stated period or, if none is stated, within thirty (30) days after the change becomes effective for you.
Send it to:
arbitrationoptout@cuddle-global.com
Include your full name; account email or identifier, if applicable; identification of the change; a clear rejection statement; and physical or electronic signature.
A valid rejection applies only to the material change. The prior version continues to govern to the extent permitted by law.
9.8 Terms Section 15 Controls
Section 15 controls the informal process, arbitration, excluded matters, waivers, mass-arbitration procedures, opt-out, material-change rejection, deadlines, and legal effects.
If these Contact Notices conflict with Section 15, Section 15 controls.
9.9 Sensitive Information and Records
Keep proof of timely transmission.
Do not include full payment credentials, passwords, authentication codes, bank credentials, identity-document images, government identification, photo or selfie review materials, intimate content, information about minors, medical records, or other highly sensitive information.
If Cuddle requests sensitive materials, use only the secure, authenticated review flow made available through the Service.
Cuddle may retain related notice, dispute, opt-out, rejection, routing, and response records under the Privacy Policy and law.
9.10 No Service of Process by Ordinary Email
Sending a document to a Cuddle email address, mailing address, support channel, employee, service provider, or in-Service tool does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, or waiver of an objection.
Service of process and compulsory legal requests are governed by Section 10 and applicable law.
10. Service of Process, Subpoenas, Law-Enforcement, Regulatory, Preservation, and Emergency Requests
10.1 Overview
This Section explains how service of process, compulsory legal demands, law-enforcement or regulatory requests, preservation requests, and official emergency requests should be directed to Cuddle.
Each request must comply with applicable issuing, authentication, jurisdictional, service, and delivery requirements. These Contact Notices do not provide legal advice or validate a defective request.
10.2 Service of Process
Cuddle does not accept service of process through ordinary email, support channels, in-Service messages, social-media accounts, employees, contractors, service providers, payment participants, or the addresses listed in Section 2, unless law requires otherwise or Cuddle expressly accepts service in writing.
Service must be directed to the legally appropriate registered agent, recipient, address, and method.
10.3 Registered Agent and Legally Appropriate Recipient
Neither Cuddle’s operating address nor its business mailing address is necessarily its registered-agent or service-of-process address.
The person attempting service is responsible for identifying the current legally appropriate recipient and method. Publication of a contact address does not appoint that address or its personnel to accept service.
10.4 No Acceptance Through Ordinary Email or Support
Sending a document to legal@cuddle-global.com or another Cuddle channel may provide a courtesy copy or routing inquiry, but does not by itself constitute valid service, acceptance of service, consent to jurisdiction, or waiver of an objection.
No employee, support representative, vendor, or payment participant may accept service for Cuddle unless expressly authorized in writing or by law.
10.5 Subpoenas, Court Orders, Warrants, and Civil Investigative Demands
A subpoena, court order, warrant, civil investigative demand, administrative demand, or similar compulsory request must be lawfully issued, authenticated where required, and served through a valid method.
A courtesy electronic copy or routing question may be sent to:
legal@cuddle-global.com
The request should identify the issuing authority, matter or case number, legal basis, requesting official or party, requested records, relevant account or transaction identifiers, date range, deadline, and any confidentiality requirement.
Cuddle may request a complete or certified copy and information needed to confirm authenticity, jurisdiction, authority, and scope.
10.6 Law-Enforcement and Regulatory Requests
A law-enforcement or regulatory request should identify the agency, requesting official, official contact information, legal authority, reference number, requested records, date range, and precise account, email, phone, transaction, profile, or other identifiers.
Cuddle may verify the requester through government-domain communications, an agency callback, or another reasonable method.
Requests from outside the United States must use any treaty, court, governmental, or other process required by applicable law.
10.7 Preservation Requests and Extensions
A preservation request should identify the requesting authority, legal basis, account or record identifiers, information categories, date range, requested period, and anticipated legal process.
Cuddle may preserve reasonably identifiable records for the period permitted or required by law. A request does not guarantee that records exist, remain available, can be recovered, or will be preserved indefinitely.
Submit an extension before the current period expires and identify the original request.
10.8 Emergency Disclosure Requests
Cuddle’s channels are not emergency-response services. If there is immediate danger, contact local emergency services.
An official emergency request should describe the emergency, persons at risk, immediate danger of death or serious physical injury, why the requested information is necessary, the specific records and period sought, and reliable contact information for the requesting official.
Where permitted by law, Cuddle may disclose information when it has a good-faith basis to believe an emergency warrants disclosure. Cuddle may verify, narrow, or decline a request when the facts or legal basis are insufficient.
10.9 Information Requests Should Be Narrow and Specific
Requests should seek only information reasonably relevant to the stated legal purpose and use precise identifiers and date ranges.
Cuddle may be unable to locate an account from a display name alone and cannot provide information it does not possess or control. Full payment card numbers and card security codes are not intended to be stored on Cuddle-controlled systems.
10.10 User Notice, Confidentiality, and Legal Restrictions
Cuddle may notify an affected user unless notice is prohibited by law, court order, or a valid confidentiality requirement, or could create danger, compromise an investigation, enable evasion, risk destruction of evidence, or harm privacy, security, fraud prevention, or Service integrity.
A confidentiality request should identify its legal basis, scope, and duration.
10.11 Objections, Clarification, Narrowing, and Compliance
Cuddle may seek clarification, request narrowing, object, challenge, move to quash, or decline a request that is invalid, unauthenticated, overbroad, unduly burdensome, outside the issuing authority’s jurisdiction, inconsistent with law, or directed to information outside Cuddle’s possession or control.
Cuddle may comply with a valid and binding request to the extent required while limiting disclosure where permitted.
10.12 Records and No Waiver
Cuddle may create, use, preserve, disclose, and retain legal-request, service, verification, preservation, production, objection, user-notice, confidentiality, and response records under the Privacy Policy and law.
Receipt, acknowledgment, routing, preservation, discussion, partial production, or cooperation does not waive an objection, privilege, protection, jurisdictional position, service defect, or other right unless Cuddle expressly agrees in writing or law provides otherwise.
Nothing in this Section limits any non-waivable privacy, safety, reporting, due-process, consumer-protection, court-access, or other right.
11. Sensitive Information, Secure Authenticated Review, Records, Changes, and Non-Waivable Rights
11.1 Sensitive-Information Limits
Submit only information reasonably necessary for your request.
Do not send full payment card numbers, security codes, bank credentials, passwords, authentication codes, private keys, wallet credentials, identity-document images, government identification, photo or selfie review materials, intimate content, information about minors, medical records, or other highly sensitive information through ordinary email, mail, messages, reports, appeals, or support channels.
Do not send cash or irreplaceable originals.
11.2 Ordinary Email and Mail Are Not Secure Review Channels
Use ordinary email or mail only where these Contact Notices, a more specific notice, applicable terms, or law permit it.
They are not secure review channels and may be delayed, misrouted, intercepted, returned, or accessed by unintended recipients. Cuddle need not process sensitive material through an unauthorized method.
You may submit an initial request without sensitive attachments. Cuddle may provide separate instructions if more information is necessary.
11.3 Secure, Authenticated Review Flow
If Cuddle requests sensitive verification or supporting materials, use only the secure, authenticated review flow made available through the Service.
Follow the instructions, submit only requested information, and do not share the review link, session, or access method.
The review flow is not a payment channel and does not authorize a fee, deposit, external purchase, or transfer of value.
11.4 Identity-Document, Government-ID, and Photo or Selfie Review
Where reasonably necessary, Cuddle may request an identity-document review, government ID review, photo or selfie review, or a combination for account ownership, age eligibility, representative authority, recovery, safety, fraud prevention, payment risk, privacy compliance, moderation, enforcement, or legal compliance.
A review is limited to its stated purpose. It is not a criminal background check, sex-offender-registry check, comprehensive identity verification, or safety clearance and does not guarantee identity, eligibility, authority, truthfulness, safety, or future conduct.
11.5 Contact, Notice, Routing, and Legal-Request Records
Cuddle may create, use, preserve, disclose, and retain records concerning submissions, delivery, routing, acknowledgment, authority confirmation, review status, decisions, responses, appeals, legal requests, and applicable policy or form versions.
The Privacy Policy and applicable law govern this processing.
11.6 Retention, Preservation, and Deletion
Cuddle retains records only as reasonably necessary for the request, Service operation, safety, security, fraud prevention, payment risk, disputes, legal holds, audits, compliance, enforcement, and protection of rights.
Deletion from an active system may not immediately remove information from backups, logs, archives, provider systems, or legally preserved records.
Submitted review images are handled under the Privacy Policy and applicable review notice, including operational deletion and limited review-result records.
11.7 Changes to Channels, Addresses, and Forms
Cuddle may prospectively change channels, addresses, forms, links, routing instructions, review methods, or submission requirements.
Cuddle will update these Contact Notices or a more specific notice and provide any process required by law. Use the current published method for a new request.
11.8 Last Updated, Effective Date, and Prior Versions
Cuddle will identify the Last Updated date or Effective Date of these Contact Notices.
A material update applies prospectively unless law requires otherwise. Cuddle may retain prior versions and related compliance records.
11.9 Accessibility, Languages, and Non-Discrimination
Cuddle will make these Contact Notices and available submission methods reasonably accessible where required.
Cuddle may provide translated information or language assistance where required or expressly offered. A state-specific notice may control language, format, placement, or delivery.
Cuddle will not unlawfully discriminate or retaliate because a person requests accessibility support or uses a protected process in good faith.
11.10 Good-Faith Requests and Non-Waivable Rights
Submit truthful, accurate, relevant, and non-misleading information.
Knowingly false, fabricated, altered, abusive, retaliatory, fraudulent, or bad-faith requests or evidence remain prohibited. Good-faith exercise of a protected right remains permitted even if Cuddle seeks clarification or denies the request.
Nothing in these Contact Notices limits any non-waivable privacy, safety, payment, refund, cancellation, reporting, appeal, accessibility, anti-discrimination, consumer-protection, public-injunctive-relief, court-access, or other right under applicable law.
11.11 Final No-Authorization Provision
No channel, address, form, review flow, submission, notice, response, record, appeal, legal request, payment process, cancellation process, or remedy authorizes Prohibited Services, Prohibited Payments, user-to-user transfers of value, prohibited commerce, payment facilitation, marketplace activity, financial services, abuse, exploitation, unsafe conduct, or unlawful activity.