Cuddle Contact / Legal Notices

Effective Date: May 8, 2026

Last Updated: October 5, 2026

1. About This Page and Our Company

1.1 Purpose and Scope

This page identifies Cuddle's operator and contact channels for its U.S. Service. It explains where to send support requests, safety reports, and legal notices. Follow any specific submission method or deadline stated in the applicable policy or notice.

1.2 Operator

The Service is operated by Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”). Third Hub US, Inc. is your contracting company and the seller of Premium subscriptions.

1.3 Business and Mailing Addresses

Company address:

Third Hub US, Inc., d/b/a Cuddle

6900 Dallas Pkwy

Plano, TX 75024

United States

Business mailing address:

Third Hub US, Inc., d/b/a Cuddle

1007 N Orange St, 4th Floor, Suite #5681

Wilmington, DE 19801

United States

2. Contact Directory

Use the channel matching your request and follow any specific instructions in the applicable policy or notice.

2.1 General Support and Billing

2.2 Privacy, Safety, and Security

2.3 Legal Notices and Arbitration Opt-Out

These channels are not emergency services. For immediate danger, contact local emergency services.

3. Account, Billing, and Cancellation Requests

3.1 Account Help and Appeals

For account help, deletion requests, accessibility, or appeals of account decisions, contact support@cuddle-global.com. For appeals, follow any instructions in the notice of our decision. When account deletion is completed, access ends and future Premium renewals are canceled. Deletion does not automatically create a refund.

3.2 Billing and Ordinary Cancellation

Cancel Premium through subscription management in your account. For charges, refunds, or cancellation assistance, contact billing@cuddle-global.com. Ordinary cancellation stops future renewals and generally preserves eligible Premium access through the current paid period. It does not automatically refund a completed charge.

3.3 Statutory Cancellation and Refund Requests

For statutory cancellation, rescission, membership-hold, or related refund requests, follow our State-Specific Terms & Cancellation Notices or contact cancellations@cuddle-global.com. Follow the deadline and submission method required by the applicable notice or law, including mail or a signed notice where required.

Identify your account, transaction, state, and requested remedy using information reasonably available. Follow Section 7 for safe submissions. Non-waivable rights remain protected.

4. Safety, Privacy, and Security Requests

4.1 Safety Reports and Intimate-Image Removal

Report harmful conduct through in-Service tools or safety@cuddle-global.com. If intimate images or videos of you appear on Cuddle without consent, you or your authorized representative may request removal at that address. This includes real, altered, and AI-generated depictions. No account or copyright ownership is required. Reporting and removal requests are free. Follow Community Guidelines Section 9.2 for required information and removal procedures, including the 48-hour deadline from receipt for valid requests covered by the TAKE IT DOWN Act. Do not email intimate images.

4.2 Privacy Requests

Send privacy questions, personal-information requests, and privacy appeals to privacy@cuddle-global.com. Our Privacy Policy explains applicable rights, verification, and response periods.

4.3 Security Concerns

Report account compromise, unauthorized access, or security vulnerabilities to security@cuddle-global.com. Do not email passwords, authentication codes, payment credentials, IDs, or review images. Follow Section 7 for safe submissions.

4.4 Emergencies

For immediate danger, contact local emergency services. Cuddle's channels are not emergency services and may not be monitored in real time.

5. Legal Notices, Disputes, and Arbitration Opt-Out

5.1 Legal Correspondence

Send general legal correspondence to legal@cuddle-global.com. Use the dedicated channels for other requests. Follow Section 7 for safe submissions.

5.2 Notice of Dispute

Send a written “Notice of Dispute” to legal@cuddle-global.com under Terms of Service Section 15.2. Email is sufficient unless applicable law requires another method.

Include your full legal name and mailing address, account email or identifier if applicable, facts, requested relief, the legal or contractual basis, if known, a reasonable calculation of any monetary demand, reasonably available relevant records, and your physical or electronic signature. Representatives must identify whom they represent and establish authority.

Allow at least 60 days for informal resolution before arbitration or a covered court proceeding, subject to that section's exceptions, tolling provisions, and applicable law.

5.3 Arbitration Opt-Out

To opt out of arbitration, send written notice to arbitrationoptout@cuddle-global.com within 30 days after first accepting our Terms of Service. Include your full name, account email or identifier if applicable, a clear opt-out statement, your physical or electronic signature, and, if reasonably known, your first acceptance date.

Follow Terms of Service Section 15.10 for qualifying material-change rejections. A valid opt-out does not cancel Premium, delete your account, or create a refund.

5.4 Legal Process

Service of process, subpoenas, and other compulsory requests must follow applicable law. Listing an email or mailing address does not itself waive service requirements or designate a registered agent. Nothing here restricts lawful reporting to authorities, urgent relief, or non-waivable rights.

6. Copyright and Other IP Complaints

6.1 Copyright and Other IP Requests

Send copyright complaints, counter-notifications, and trademark or other IP complaints to legal@cuddle-global.com. For nonconsensual intimate-image removal, use Section 4.1.

6.2 Submission Channels and Agent Status

Third Hub US, Inc. has registered a DMCA designated agent with the U.S. Copyright Office (registration number DMCA-1081919, listed under the service name Cuddle / cuddle-global.com). Send DMCA copyright infringement notices and counter-notifications to our designated agent:

Designated Agent: Shunta Hatano

Organization: Third Hub US, Inc.

Mailing Address: 1007 N Orange St, 4th Floor, Suite #5681, Wilmington, DE 19801, United States

Phone: +81 92-687-8734

Email: legal@cuddle-global.com

For postal submissions, use the mailing address above, marked “Attn: DMCA Designated Agent (Copyright / IP Complaints).” Electronic signatures are accepted. See our Copyright / IP Complaints policy for the full notice and counter-notification procedures.

6.3 Required Information and Assistance

Follow our Copyright / IP Complaints policy for required information, statements, signatures, and counter-notification procedures. For free submission or accessibility assistance, contact support@cuddle-global.com. Follow Section 7 for safe submissions.

Statutory copyright notices and counter-notifications are not subject to mandatory arbitration or the informal dispute process under our Terms of Service.

7. Submitting Requests Safely

7.1 Information to Include

Provide contact information, a clear description of your request, and enough relevant information to identify the account, transaction, or content. Include applicable dates, identifiers, and representative authority where relevant. Follow any request-specific requirements in the governing policy or notice.

7.2 Sensitive Information and Secure Submission

Do not email passwords, authentication codes, payment credentials, IDs, review images, or intimate images. Submit requested ID or current-photo materials only through our authenticated in-Service review flow. For other sensitive evidence, request secure submission instructions before sending it. Do not risk your safety to collect evidence. Do not download, copy, or forward suspected child sexual abuse material.

7.3 Verification and Request Handling

We may request proportionate information to verify identity, account ownership, or representative authority as permitted by law. We handle submissions under our Privacy Policy. Applicable legal deadlines and specific notice requirements control. We will not reject a legally sufficient request solely for minor formatting defects or missing optional information.

8. Communications, Updates, and Related Terms

8.1 Communications from Cuddle

We may communicate through the Service, your account email, or another method permitted or required by applicable terms and law. Keep your contact information current. Specific delivery and timing requirements continue to apply.

8.2 Updates and Accessibility

We may update this page and its Last Updated date. Changes apply prospectively, with notices and consent as required by our Terms of Service or law. For questions or accessible formats, contact support@cuddle-global.com.

8.3 Related Terms and Protected Rights

This page supplements our Terms of Service and referenced policies. State-specific provisions control conflicting general terms for covered matters, subject to non-waivable law. More specific lawful notices govern their stated subjects. Our Privacy Policy governs personal-information processing. Nothing here limits non-waivable rights.