Cuddle Contact / Legal Notices
Effective Date: May 8, 2026
1. Introduction, Scope, and Priority of Contact Instructions
1.1 Purpose of These Contact / Legal Notices
These Contact / Legal Notices (“Contact Notices”) explain Cuddle’s official contact channels, mailing addresses, routing rules, request methods, legal-notice limits, service-of-process limits, emergency limits, sensitive-information limits, secure-upload instructions, records, and contact-related rights.
Cuddle is operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”). Cuddle is an 18+ online dating and social connection service for eligible adults located in the United States.
These Contact Notices are Additional Terms under the Cuddle Terms of Service.
1.2 Scope
These Contact Notices apply when you contact or attempt to contact Cuddle about the Service, an account, support, accessibility, billing, refunds, statutory cancellations, chargebacks, payment disputes, privacy requests, cookie choices, consent choices, opt-out requests, safety reports, security reports, copyright complaints, IP or rights complaints, appeals, formal legal notices, Notices of Dispute, arbitration opt-outs, material-change rejections, law-enforcement requests, regulatory requests, subpoenas, court orders, or service of process.
They also apply to records, routing decisions, response limits, contact-channel updates, and communications connected to those matters.
1.3 Priority of Contact Instructions
Use the channel that best matches your request. More specific instructions in the Terms, Privacy Policy, Purchase Terms, Paid Features Terms, State-Specific Terms, Cookie / Tracking Policy, Copyright / IP Complaints Policy, checkout disclosures, purchase-specific terms, court rules, or applicable law may control a particular request.
A general support request is not automatically a billing request, refund request, statutory-cancellation request, privacy request, safety report, security report, copyright complaint, IP complaint, appeal, formal legal notice, Notice of Dispute, arbitration opt-out, law-enforcement request, regulatory request, subpoena response, preservation request, or service-of-process communication.
Sending a document to an email address, mailing address, support channel, report channel, appeal channel, privacy channel, billing channel, cancellation channel, copyright channel, IP channel, or in-Service tool does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, waiver of objections, or agreement that a court, agency, or tribunal has authority over Cuddle.
1.4 Emergency and Sensitive-Information Limits
Cuddle contact channels are not emergency-response channels and may not be monitored in real time. If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.
Do not send highly sensitive information through ordinary contact channels unless Cuddle provides a secure upload flow or specific instructions for that process.
1.5 No Prohibited Use
No contact channel, address, notice method, support response, billing response, cancellation response, privacy response, safety response, security response, legal response, appeal response, copyright response, IP response, Notice of Dispute process, arbitration-opt-out process, service-of-process instruction, law-enforcement process, regulatory process, preservation process, secure-upload process, or product term authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, virtual credits, gift cards, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
2. Cuddle Operator, Operating Address, Business Mailing Address, and Address Limits
2.1 Cuddle Operator
Cuddle is operated by Third Hub US, Inc., a Delaware corporation, d/b/a Cuddle (“Cuddle,” “we,” “us,” or “our”).
These Contact Notices identify addresses and contact methods for Cuddle. They do not replace more specific contact instructions in the Terms, Privacy Policy, Purchase Terms, State-Specific Terms, Copyright / IP Complaints Policy, Cookie / Tracking Policy, checkout disclosures, purchase-specific terms, court rules, or applicable law.
2.2 Operating Address
Cuddle’s operating address is:
Third Hub US, Inc., d/b/a Cuddle
6900 Dallas Pkwy
Plano, TX 75024
United States
This is an office from which Cuddle conducts business operations.
The operating address is not a payment address, emergency address, ordinary support substitute, secure upload channel, registered-agent address, service-of-process address, subpoena address, law-enforcement request address, regulatory request address, refund address, statutory-cancellation address, privacy-request address, billing-request address, security-report address, copyright-complaint address, IP-complaint address, appeal address, or dedicated address for formal legal notices.
2.3 Business Mailing Address
Cuddle’s business mailing address is:
Third Hub US, Inc., d/b/a Cuddle
1007 N Orange St, 4th Floor, Suite #5681
Wilmington, DE 19801
United States
This address may be used for general written correspondence where mail is appropriate and no more specific method is required.
Unless updated, legally required otherwise, or otherwise stated in Section 15 of the Terms, the business mailing address may also be used for a mailed Notice of Dispute under the dispute-resolution process.
The business mailing address is not necessarily Cuddle’s registered office, registered-agent address, service-of-process address, subpoena address, law-enforcement request address, regulatory request address, emergency address, payment address, refund address, statutory-cancellation address, privacy-request address, support substitute, secure upload channel, or dedicated address for formal legal service.
2.4 Address Limits and Routing
Mail sent to an address that is not the correct channel may be delayed, misrouted, returned, or not treated as the request you intended.
A letter to an address is not automatically a support request, billing request, refund request, statutory-cancellation request, privacy request, safety report, security report, copyright complaint, IP complaint, appeal, Notice of Dispute, arbitration opt-out, material-change rejection, subpoena response, law-enforcement request, regulatory request, preservation request, or service-of-process communication.
Service of process must comply with applicable law and must be directed to the legally appropriate registered agent, recipient, address, or method. Sending documents to an address listed in these Contact Notices does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, waiver of objections, or agreement that a court, agency, or tribunal has authority over Cuddle.
2.5 Sensitive Information and Secure Upload
Do not mail payments, passwords, authentication codes, full payment card numbers, card security codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, or other highly sensitive information to either address.
When Cuddle needs identity-document, government-ID, representative-authority, safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, fraud-prevention, payment-risk, billing, chargeback, payment-dispute, moderation, enforcement, copyright-ownership, trademark-ownership, rights-ownership, court-record, law-enforcement, regulatory, preservation, or service-of-process information for a specific process, Cuddle will provide a secure upload flow or specific instructions for that process.
2.6 No Prohibited Use
No address, mailing instruction, correspondence, receipt, delivery confirmation, support response, legal response, address update, secure-upload process, or contact-related record authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
3. Official Contact Channels and Routing Rules
3.1 Overview
Use the official channel that best matches your request.
Different requests require different routing because support, billing, statutory cancellation, privacy, safety, security, copyright, IP, legal notices, appeals, arbitration opt-outs, material-change rejections, law-enforcement requests, regulatory requests, subpoenas, preservation requests, and service-of-process communications are reviewed by different processes.
Unless a more specific method is required by the Terms, Section 15, another Additional Term, a checkout disclosure, purchase-specific term, state-specific notice, published DMCA process, court rule, legal process, payment-participant rule, or applicable law, the channels below are Cuddle’s primary official contact channels.
3.2 Official Contact Channels
General Support:
support@cuddle-global.com
Billing, Refunds, Duplicate Charges, Unauthorized Charges, Billing Errors, Chargebacks, and Payment Disputes:
billing@cuddle-global.com
Statutory Cancellation Requests or Another Cancellation Right Provided by Law:
cancellations@cuddle-global.com
Privacy, Data-Rights, Consent-Withdrawal, Opt-Out, Authorized-Agent, Cookie, Global Privacy Control, Universal Opt-Out Signal, and Privacy-Appeal Requests:
privacy@cuddle-global.com
Safety Reports, including harassment, threats, scams, payment requests, external payment signals, sexual pressure, doxxing, blackmail, extortion, sextortion, impersonation, minor-safety concerns, prohibited services, prohibited payments, user-to-user transfers of value, or other unsafe conduct:
safety@cuddle-global.com
Security Reports, including suspected account takeover, credential misuse, phishing, malware, security vulnerabilities, suspicious login activity, or security issues:
security@cuddle-global.com
Formal Legal Notices, unless a different method is required by law or the Contact / Legal Notices:
legal@cuddle-global.com
Eligible Enforcement Appeals:
appeals@cuddle-global.com
Copyright Complaints:
copyright@cuddle-global.com
Trademark, Brand, Name, Logo, Trade Dress, Username, Handle, Domain, Publicity, Likeness, Privacy, Impersonation, Doxxing, Non-Consensual Intimate Content, Minor-Safety, and Other Non-Copyright Rights Complaints:
ip@cuddle-global.com
Arbitration Opt-Out and Material-Change Rejection, where available under the Terms:
arbitrationoptout@cuddle-global.com
3.3 Routing Rules
A general support request is not automatically a billing request, refund request, statutory-cancellation request, privacy request, data-rights request, safety report, security report, copyright complaint, IP complaint, rights complaint, enforcement appeal, formal legal notice, Notice of Dispute, arbitration opt-out, material-change rejection, law-enforcement request, regulatory request, subpoena response, preservation request, or service-of-process communication.
Using the wrong channel may delay review and may not satisfy a legal, contractual, cancellation, refund, privacy, appeal, chargeback, payment-dispute, arbitration, court, regulatory, service-of-process, or other deadline unless applicable law requires otherwise or Cuddle accepts the communication in writing.
Cuddle may route, reclassify, consolidate, separate, close, or request resubmission of a message where the channel used does not match the substance of the request.
3.4 Section 15 and Dispute-Related Notices
The Contact / Legal Notices control current routing for most contact channels.
Section 15 of the Terms controls Notices of Dispute, arbitration opt-outs, material-change rejections, arbitration-related notices, and dispute-resolution procedures to the extent stated there.
Sending a dispute-related message to support, billing, privacy, safety, security, copyright, IP, appeals, or another ordinary channel may not satisfy Section 15 unless Section 15, applicable law, or Cuddle’s written acceptance provides otherwise.
3.5 Channel Updates, Records, and Emergency Limits
Cuddle may update contact channels, routing instructions, request forms, secure-upload instructions, or notice methods through these Contact Notices, the Terms, Privacy Policy, Legal pages, account notices, in-Service notices, or another permitted method.
For time-sensitive requests, use the most current official channel available and keep records showing when, where, and how you sent the request.
Cuddle contact channels are not emergency-response channels and may not be monitored in real time. If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.
3.6 No Prohibited Use
No contact channel, routing rule, support response, billing response, cancellation response, privacy response, safety response, security response, legal response, appeal response, copyright response, IP response, arbitration-opt-out process, material-change rejection, record, channel update, or secure-upload process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
4. General Support, Account Support, Accessibility, and Service Questions
4.1 General Support Channel
For general support, account questions, Service questions, feature questions, troubleshooting, accessibility-related help, and ordinary non-legal support, contact:
support@cuddle-global.com
General support may include questions about account access, login issues, account settings, profile settings, discovery or matching features, messaging-related functionality, visibility settings, Free Access, Paid Features, receipts, feature availability, technical errors, accessibility barriers, reporting or blocking tools, and Service navigation.
Use a more specific channel when your request concerns billing, refunds, statutory cancellation, privacy, safety, security, copyright, IP, appeals, formal legal notices, arbitration opt-outs, material-change rejections, subpoenas, law-enforcement requests, regulatory requests, preservation requests, or service of process.
4.2 What to Include
Support requests should be truthful, relevant, and specific.
Where helpful, include your account email or phone number, username or profile identifier, device type, browser or app version, approximate date and time, screenshot where lawful and safe, error message, receipt reference, or a clear description of the issue.
Do not include unnecessary sensitive information. Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, biometric identifiers, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, or other highly sensitive information through ordinary support channels.
4.3 Account Support and Verification
Cuddle may need to verify account ownership, requester authority, eligibility, purchase information, fraud risk, payment risk, safety risk, or request validity before providing account support.
Verification may use account email, phone number, login status, account identifiers, purchase details, recent activity, signed declarations, identity-document or government-ID review where reasonably necessary, or other reasonable information.
When Cuddle needs identity-document, government-ID, representative-authority, safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, fraud-prevention, payment-risk, billing, chargeback, payment-dispute, moderation, or enforcement information for a specific process, Cuddle will provide a secure upload flow or specific instructions.
4.4 Accessibility and Service Questions
Cuddle aims to make support and Service information reasonably accessible. If you experience an accessibility barrier, contact support@cuddle-global.com and describe the issue, the affected page or feature, your device or browser if relevant, and the assistance requested.
An accessibility request is not automatically a legal notice, privacy request, statutory-cancellation request, refund request, billing dispute, or arbitration-related notice unless it clearly says so or applicable law requires otherwise.
4.5 Support Limits and No Prohibited Use
Support channels are not emergency-response channels and may not be monitored in real time. If you are in immediate danger, contact local emergency services immediately.
A support response does not guarantee account recovery, feature availability, refund, payment reversal, content removal, account action, evidence preservation, response time, or a particular outcome.
No support channel, account-support process, accessibility request, troubleshooting response, secure-upload process, or support record authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
5. Billing, Refund, Statutory Cancellation, Chargeback, and Payment-Dispute Contacts
5.1 Overview
This Section explains how to contact Cuddle about billing questions, refund requests, duplicate-charge concerns, unauthorized-charge concerns, billing-error issues, chargebacks, payment disputes, payment-support questions, purchase-support questions, statutory cancellation requests, and other cancellation rights provided by law.
The Purchase Terms, State-Specific Terms, checkout disclosures, purchase-specific terms, payment-participant rules, and applicable law control the substance of purchase, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, and payment-dispute rights.
5.2 Billing, Refund, and Payment-Support Channel
For billing questions, refund requests, duplicate-charge concerns, unauthorized-charge concerns, billing-error issues, chargebacks, payment disputes, payment-support questions, or purchase-support questions involving a Cuddle purchase, contact:
billing@cuddle-global.com
Use this channel for issues involving Cuddle’s authorized direct checkout flow, receipts, billing descriptors, payment authorization, taxes or fees, Paid Feature activation, Paid Feature expiration, refunds, payment status, unrecognized charges, duplicate charges, unauthorized-charge concerns, billing errors, chargebacks, and payment disputes.
A billing request is not automatically a statutory-cancellation request, privacy request, safety report, legal notice, Notice of Dispute, arbitration opt-out, law-enforcement request, regulatory request, or service-of-process communication.
5.3 Statutory Cancellation Channel
For statutory cancellation requests or another cancellation right provided by law, contact:
cancellations@cuddle-global.com
Your request should clearly state that you are exercising a statutory cancellation, state-specific cancellation, rescission, dating-service, social-referral-service, death-related, disability-related, relocation-related, military-related, hospitalization-related, or other legal cancellation right.
A general support message, billing question, refund request, privacy request, safety report, chargeback, payment dispute, account-deletion request, or message to another channel is not automatically a statutory cancellation request unless it clearly states that right or applicable law requires otherwise.
5.4 Information to Include
Billing, refund, and statutory-cancellation requests should be truthful, relevant, and specific.
Where available, include your account email or phone number, username or profile identifier, receipt, transaction reference, purchase date, charge date, amount, currency, billing descriptor, payment method type, access level, access period, state of residence where relevant, and a clear description of the issue or right you believe applies.
Cuddle may request additional information reasonably necessary to verify account ownership, purchase records, requester authority, event timing, legal basis, fraud risk, payment risk, billing status, chargeback status, payment-dispute status, or request validity.
5.5 Sensitive Information and Secure Upload
Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, death records, disability records, relocation records, military records, criminal-history records, court records, or other highly sensitive information by ordinary email, support channels, billing channels, cancellation channels, profile fields, reports, appeals, or mail.
When Cuddle needs identity-document, government-ID, representative-authority, refund, statutory-cancellation, billing, chargeback, payment-dispute, fraud-prevention, payment-risk, legal, privacy, safety, moderation, or enforcement information for a specific process, Cuddle will provide a secure upload flow or specific instructions for that process.
5.6 External Transfers and Non-Cuddle Purchases
Money, gift cards, prepaid cards, vouchers, cryptocurrency, wallet transfers, payment-app transfers, bank transfers, wire transfers, external checkout payments, marketplace payments, creator-page payments, or anything else of value sent outside Cuddle’s authorized direct checkout flow are not Cuddle purchases.
Cuddle may have limited or no ability to trace, stop, reverse, refund, recover, support, or adjudicate external transfers, except where applicable law requires otherwise. Do not send money or value to another user. Report payment requests through the Service where available or contact safety@cuddle-global.com.
5.7 Records, Non-Waivable Rights, and No Prohibited Use
Cuddle may create, use, preserve, disclose, and retain records relating to billing, refunds, statutory cancellations, receipts, payment authorization, billing errors, unauthorized transactions, chargebacks, payment disputes, fraud prevention, payment-risk management, secure uploads, support communications, moderation, enforcement, and legal compliance.
Nothing in this Section limits any non-waivable payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, privacy, safety, court-access, public-injunctive-relief, or other right under applicable law.
No billing channel, cancellation channel, refund process, statutory-cancellation process, chargeback process, payment-dispute process, support response, secure-upload process, payment-participant process, record, or legal process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
6. Privacy, Cookie, Data-Rights, Consent, Opt-Out, and Authorized-Agent Requests
6.1 Privacy and Data-Rights Channel
For privacy questions, data-rights requests, consent-withdrawal requests, opt-out requests, sensitive-data questions, cookie-related privacy questions, Global Privacy Control questions, universal opt-out signal questions, authorized-agent requests, privacy appeals where available, or questions about personal-information processing, contact:
privacy@cuddle-global.com
Use this channel for privacy and data-rights matters. Billing, refund, statutory cancellation, safety, security, copyright, IP, legal notice, arbitration opt-out, law-enforcement, regulatory, subpoena, preservation, and service-of-process matters should use the channels described in these Contact Notices and applicable terms.
6.2 Information to Include
Your request should be truthful, relevant, and specific.
Where available, include your account email or phone number, username or profile identifier, state where relevant, the right or choice you want to exercise, and enough detail for Cuddle to identify and review the request.
Do not include unnecessary sensitive information. Do not send passwords, authentication codes, full payment card numbers, card security codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, or other highly sensitive information through ordinary privacy channels.
6.3 Verification and Authorized Agents
Cuddle may need to verify your account, identity, residence, purchase details, representative authority, authorized-agent authority, or request details before responding.
Verification may use account email, phone number, login status, account identifiers, purchase details, recent activity, signed declarations, authorized-agent documentation, identity-document or government-ID review, or other reasonable information.
When Cuddle needs identity-document, government-ID, representative-authority, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, fraud-prevention, payment-risk, moderation, or enforcement information for a specific privacy process, Cuddle will provide a secure upload flow or specific instructions.
An authorized agent should provide information reasonably necessary to show authority to act for the user and to allow Cuddle to verify the user and the request where required or permitted by law.
6.4 Cookie Choices, Consent, Opt-Out, and Preference Signals
Cookie choices, consent choices, opt-out choices, browser controls, device controls, Global Privacy Control, universal opt-out signals, communication preferences, and related settings may be addressed in the Privacy Policy, Cookie / Tracking Policy, State-Specific Terms, account settings, cookie tools, Legal pages, or other methods Cuddle makes available.
Where required by applicable law, Cuddle will honor legally recognized opt-out preference signals to the extent required and technically feasible.
Because Cuddle does not sell personal information, private messages, sensitive personal information, or payment-related personal information, and does not share personal information for targeted advertising, some opt-out signals may have limited practical effect on Cuddle’s current practices.
6.5 Response Limits, Records, and Wrong Channels
Submitting a privacy, cookie, consent, opt-out, authorized-agent, or appeal request does not automatically delete every record, cancel a purchase, create a refund, stop a statutory-cancellation deadline, reverse a charge, resolve a payment dispute, remove information from another user, or prevent lawful retention.
Cuddle may create, use, preserve, disclose, and retain records relating to privacy requests, verification, authorized agents, consent choices, opt-out choices, cookie choices, appeals, legal compliance, fraud prevention, payment-risk management, security, disputes, moderation, and enforcement.
Using the wrong channel may delay review and may not satisfy a legal deadline unless applicable law requires otherwise or Cuddle accepts the communication in writing.
6.6 Non-Waivable Rights and No Prohibited Use
Nothing in this Section limits any non-waivable privacy, cookie, data-security, breach-notification, access, deletion, correction, portability, opt-out, consent, appeal, sensitive-data, non-discrimination, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, court-access, public-injunctive-relief, or other right under applicable law.
No privacy channel, cookie choice, consent choice, opt-out signal, authorized-agent request, privacy appeal, verification process, support response, privacy response, secure-upload process, record, or legal-compliance process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
7. Safety Reports, Security Reports, Vulnerability Reports, and Emergency Limits
7.1 Safety Reports
For safety reports, use in-Service reporting tools where available or contact:
safety@cuddle-global.com
Use this channel for concerns involving harassment, threats, stalking, doxxing, blackmail, extortion, sextortion, impersonation, scams, romance scams, payment requests, external payment signals, gift-card requests, cryptocurrency requests, wallet-address requests, QR-code requests, suspicious links, non-consensual intimate content, sexual pressure, minor-safety concerns, exploitation, trafficking, prohibited services, prohibited payments, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, or other unsafe conduct connected to Cuddle.
For immediate danger, contact local emergency services first.
7.2 What to Include in a Safety Report
Safety reports should be truthful, relevant, and reasonably specific.
Where lawful and safe, include information that helps Cuddle understand and locate the issue, such as account identifiers, profile identifiers, usernames, message references, screenshots, links, QR codes, payment handles, wallet addresses, external platform references, approximate dates and times, transaction references where relevant, and a clear description of what happened.
Do not put yourself at risk to collect evidence or continue communicating with an unsafe user merely to gather more information.
Do not submit knowingly false, fabricated, altered, misleading, abusive, retaliatory, duplicative, automated, or bad-faith reports, evidence, complaints, notices, or appeals.
7.3 Security Reports and Vulnerability Reports
For security reports, suspected account takeover, credential misuse, phishing, malware, suspicious login activity, unauthorized access, security vulnerabilities, or other security issues involving Cuddle, contact:
security@cuddle-global.com
Security reports should describe the issue, affected feature, approximate timing, steps to reproduce where safe, relevant logs or screenshots where lawful, and a secure way for Cuddle to contact you.
Do not exploit a vulnerability, test beyond authorization, access another person’s account or data, disrupt the Service, bypass controls, exfiltrate information, degrade performance, use automated abuse, publicly disclose a vulnerability before Cuddle has had a reasonable opportunity to review it, or request payment through unofficial channels.
7.4 Sensitive Information and Secure Upload
Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, or other highly sensitive information by ordinary email, reports, support channels, security channels, safety channels, appeals, or mail.
When Cuddle needs identity-document, government-ID, safety, legal, privacy, account-recovery, dispute, fraud-prevention, payment-risk, moderation, enforcement, security, vulnerability, billing, chargeback, or payment-dispute information for a specific process, Cuddle will provide a secure upload flow or specific instructions for that process.
7.5 Review, Records, and Response Limits
Cuddle may review safety reports, security reports, vulnerability reports, accounts, profiles, messages, links, screenshots, device information, IP-address information, fraud-prevention signals, payment-risk signals, moderation history, security logs, and related records where reasonably necessary.
Submitting a report does not guarantee review, preservation, disclosure, notice, response time, account action, content removal, security finding, refund, payment reversal, or a particular outcome.
Cuddle may limit what it discloses about safety reviews, security reviews, vulnerabilities, evidence, reporter identity, enforcement logic, fraud-prevention logic, payment-risk logic, security measures, or internal records.
7.6 Emergency Limits and No Prohibited Use
Cuddle contact channels, reporting tools, safety tools, security channels, support channels, moderation tools, emails, appeals, billing channels, privacy channels, legal channels, and other Service channels are not emergency-response channels and may not be monitored in real time.
If you are in immediate danger, believe another person is in immediate danger, or need emergency assistance, contact local emergency services immediately.
No safety report, security report, vulnerability report, support response, safety response, security response, moderation action, secure-upload process, record, disclosure, or legal process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
8. Copyright, IP, Rights Complaints, Appeals, and DMCA-Related Routing
8.1 Overview
This Section explains routing for copyright complaints, trademark complaints, brand complaints, publicity or likeness complaints, privacy-related rights complaints, impersonation complaints, doxxing complaints, non-consensual intimate content complaints, minor-safety rights complaints, eligible enforcement appeals, and DMCA-related communications.
The Copyright / IP Complaints Policy controls the substance of copyright, trademark, brand, publicity, likeness, privacy, impersonation, doxxing, non-consensual intimate content, minor-safety, counter-notification, restoration, repeat-rights-violator, and rights-review processes.
8.2 Copyright Complaints
For copyright complaints, contact:
copyright@cuddle-global.com
Use this channel for copyright complaints involving content on or connected to Cuddle, including photos, videos if supported, text, profile content, prompts, bios, screenshots, messages, graphics, designs, or other works you believe are used without authorization.
A copyright complaint should identify the copyrighted work, the content at issue, where it appears, the rights holder or authorized representative, contact information, and any good-faith, accuracy, signature, or authority statement required by the Copyright / IP Complaints Policy or applicable law.
8.3 Other IP and Rights Complaints
For trademark, brand, name, logo, trade dress, username, handle, domain, publicity, likeness, privacy, impersonation, doxxing, non-consensual intimate content, minor-safety, or other non-copyright rights complaints, contact:
ip@cuddle-global.com
Use this channel for rights complaints involving source confusion, false affiliation, misuse of a person’s name or likeness, unauthorized use of photos, impersonation, exposure of private information, doxxing, deceptive deepfakes, non-consensual intimate content, or related rights-related harm.
If the issue involves immediate danger, threats, blackmail, extortion, sextortion, stalking, non-consensual intimate content, minor danger, or urgent safety risk, use in-Service reporting tools where available or contact safety@cuddle-global.com. If there is immediate danger, contact local emergency services immediately.
8.4 Appeals and Responses
For eligible enforcement appeals, contact:
appeals@cuddle-global.com
Appeals should identify the account, content, notice, report, restriction, takedown, restoration refusal, or enforcement action involved and explain why you believe the action should be changed.
If your content was removed or restricted after a copyright complaint and Cuddle offers a response or counter-notification process, follow the Copyright / IP Complaints Policy and any published instructions. Responses to non-copyright rights complaints should generally be sent to ip@cuddle-global.com unless Cuddle provides another method.
8.5 DMCA-Related Routing
Not every copyright complaint is handled as a notice under the Digital Millennium Copyright Act.
Unless and until Cuddle registers a designated agent with the U.S. Copyright Office and publishes corresponding designated-agent information and procedures, Cuddle does not represent that copyright@cuddle-global.com, ip@cuddle-global.com, support@cuddle-global.com, legal@cuddle-global.com, or any other Cuddle address is a registered DMCA designated-agent address.
If Cuddle later registers a DMCA designated agent and publishes a specific DMCA notice and counter-notification process, copyright notices and counter-notifications intended to qualify under the DMCA should follow that published process.
Non-copyright rights complaints are not automatically handled through DMCA notice or counter-notification procedures.
8.6 Routing Limits, Records, and No Prohibited Use
Using the wrong channel may delay review and may not satisfy a legal deadline unless applicable law requires otherwise or Cuddle accepts the communication in writing.
Cuddle may create, use, preserve, disclose, redact, and retain records relating to complaints, notices, counter-notifications, responses, appeals, takedowns, restorations, refusals to restore, repeat-rights-violator review, moderation, fraud prevention, payment-risk management, enforcement, and legal compliance.
Submitting a complaint, response, appeal, or counter-notification does not guarantee removal, restoration, account action, disclosure of review details, refund, payment reversal, response time, or a particular outcome.
No copyright channel, IP channel, appeal channel, DMCA-related process, complaint, notice, counter-notification, response, appeal, takedown, restoration, refusal to restore, support response, legal response, record, disclosure, redaction, or secure-upload process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
9. Formal Legal Notices, Notices of Dispute, Arbitration Opt-Out, and Material-Change Rejection
9.1 Overview
This Section explains routing for formal legal notices, Notices of Dispute, informal dispute-resolution notices, arbitration opt-outs, rejection of material arbitration changes, and related dispute-resolution communications.
Section 15 of the Terms controls Notices of Dispute, informal dispute resolution, arbitration opt-outs, rejection of material arbitration changes, arbitration-related notices, class-action waiver procedures, mass-arbitration procedures, and related dispute-resolution procedures to the extent stated there.
If Section 15, a court rule, arbitration rule, applicable law, or Cuddle’s written instruction requires a different method, that method controls.
9.2 Formal Legal Notices
For formal legal notices that are not Notices of Dispute, arbitration opt-outs, material-change rejections, subpoenas, court orders, law-enforcement requests, regulatory requests, preservation requests, or service of process, contact:
legal@cuddle-global.com
A formal legal notice should be truthful, specific, and clearly labeled. It should identify the sender, account if applicable, legal basis, requested action, relevant dates, and a reliable contact method.
A general support request, billing message, privacy request, safety report, security report, copyright complaint, IP complaint, appeal, or in-Service message is not automatically a formal legal notice unless it clearly says so or applicable law requires otherwise.
9.3 Notices of Dispute and Informal Dispute Resolution
If you intend to send a Notice of Dispute, informal-resolution notice, or other dispute-resolution communication covered by Section 15 of the Terms, follow Section 15.
A Notice of Dispute should include the information required by Section 15 and applicable law. This may include the parties’ names, account information where relevant, contact information, dispute description, relief requested, and enough information for Cuddle to evaluate the matter.
Sending a Notice of Dispute to the wrong channel may delay review and may not start, pause, satisfy, or complete an informal dispute-resolution period unless Section 15, applicable law, or Cuddle’s written acceptance provides otherwise.
9.4 Arbitration Opt-Out and Material-Change Rejection
For arbitration opt-outs or rejection of a material change to arbitration terms where available under the Terms, contact:
arbitrationoptout@cuddle-global.com
Your message should clearly state whether it is an arbitration opt-out, a rejection of a material arbitration change, or another dispute-resolution communication. Include enough information for Cuddle to identify you, your account, the relevant Terms version or change, the date you accepted or received notice where relevant, and your request.
Arbitration opt-outs and material-change rejections may be subject to timing, content, and method requirements under Section 15. Using another channel may not satisfy those requirements unless Section 15, applicable law, or Cuddle’s written acceptance provides otherwise.
9.5 Service of Process and Legal Requests Are Separate
Formal legal notices, Notices of Dispute, arbitration opt-outs, and material-change rejections are not the same as service of process, subpoenas, court orders, law-enforcement requests, regulatory requests, preservation requests, or emergency requests.
Sending a document to legal@cuddle-global.com, arbitrationoptout@cuddle-global.com, another Cuddle email address, an address listed in these Contact Notices, an in-Service tool, or an ordinary support channel does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, waiver of objections, or agreement that a court, agency, arbitration administrator, or tribunal has authority over Cuddle.
9.6 Records, Sensitive Information, and Emergency Limits
Keep records showing when, where, and how you sent any time-sensitive communication.
Cuddle may create, use, preserve, disclose, and retain records relating to legal notices, Notices of Dispute, arbitration opt-outs, material-change rejections, informal-resolution communications, legal responses, support communications, routing decisions, and related account activity.
Do not include unnecessary sensitive information. If Cuddle needs identity-document, government-ID, representative-authority, legal, dispute, privacy, billing, safety, fraud-prevention, payment-risk, moderation, enforcement, court-record, or related information for a specific process, Cuddle will provide a secure upload flow or specific instructions.
Cuddle channels are not emergency-response channels and may not be monitored in real time. If you are in immediate danger, contact local emergency services immediately.
9.7 Non-Waivable Rights and No Prohibited Use
Nothing in this Section limits any non-waivable court-access, public-injunctive-relief, arbitration-limitation, jury-waiver limitation, consumer-protection, privacy, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, safety, reporting, accessibility, anti-discrimination, intellectual-property, sexual-assault, sexual-harassment, or other right under applicable law.
No formal legal notice, Notice of Dispute, informal-resolution process, arbitration opt-out, material-change rejection, legal response, dispute-resolution communication, support response, record, routing decision, or secure-upload process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
10. Service of Process, Subpoenas, Law-Enforcement, Regulatory, Preservation, and Emergency Requests
10.1 Overview
This Section explains routing and limits for service of process, subpoenas, court orders, law-enforcement requests, regulatory requests, preservation requests, emergency requests, and similar legal or governmental communications involving Cuddle.
Formal legal notices, Notices of Dispute, arbitration opt-outs, privacy requests, safety reports, security reports, billing requests, copyright complaints, IP complaints, and ordinary support requests are handled through the separate channels described in these Contact Notices and applicable terms.
10.2 Service of Process
Service of process must comply with applicable law and must be directed to the legally appropriate registered agent, recipient, address, or method.
Sending a complaint, summons, petition, subpoena, demand, or other legal document to legal@cuddle-global.com, another Cuddle email address, an operating address, business mailing address, support channel, report channel, appeal channel, privacy channel, billing channel, copyright channel, IP channel, in-Service tool, social-media account, payment participant, service provider, third-party platform, or ordinary mail address does not by itself constitute valid service of process, acceptance of service, consent to jurisdiction, waiver of objections, or agreement that a court, agency, tribunal, regulator, or authority has jurisdiction over Cuddle.
Cuddle does not accept service of process through ordinary email, support tickets, in-Service messages, social media, reports, appeals, ordinary mail, third-party platforms, or third-party communications unless applicable law requires otherwise or Cuddle expressly accepts service in writing.
10.3 Subpoenas, Court Orders, and Regulatory Requests
Subpoenas, court orders, search warrants, production orders, regulatory requests, administrative requests, civil investigative demands, preservation requests, and similar legal process must comply with applicable law and be directed to the legally appropriate recipient, address, or method.
Requests should identify the issuing authority, legal basis, matter number, requesting party, contact information, account or record identifiers, requested records, date range, deadline, confidentiality restrictions, user-notice restrictions, and any required certification.
Cuddle may review, reject, narrow, object to, require clarification for, seek modification of, preserve records in response to, or comply with legal process where permitted or required by law.
10.4 Law-Enforcement, Emergency, and Preservation Requests
Law-enforcement requests, emergency requests, child-safety requests, imminent-harm requests, account-preservation requests, and preservation-extension requests must follow applicable law and any process Cuddle makes available.
Cuddle channels are not emergency-response channels and may not be monitored in real time. If there is immediate danger, contact local emergency services immediately.
Emergency requests from lawful authorities should identify the emergency, risk of death or serious physical harm, account or records involved, requesting authority, legal basis, contact information, and any required certification.
Cuddle may preserve, disclose, restrict, remove, or report information where permitted or required by law and where Cuddle reasonably believes safety, minors, exploitation, trafficking, grooming, abuse, self-harm risk, imminent danger, violence, threats, sexual misconduct, non-consensual content, extortion, sextortion, doxxing, stalking, account takeover, payment abuse, fraud, or other serious harm may be involved.
10.5 Sensitive Information and Secure Upload
Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, or other highly sensitive information by ordinary email, support channels, legal channels, safety channels, security channels, reports, appeals, or mail.
When Cuddle needs identity-document, government-ID, representative-authority, court-record, law-enforcement, regulatory, preservation, safety, legal, privacy, dispute, fraud-prevention, payment-risk, billing, chargeback, payment-dispute, moderation, or enforcement information for a specific process, Cuddle will provide a secure upload flow or specific instructions for that process.
10.6 Records, User Notice, and Response Limits
Cuddle may create, use, preserve, disclose, redact, and retain records relating to service-of-process communications, subpoenas, court orders, law-enforcement requests, regulatory requests, preservation requests, emergency requests, legal reviews, disclosures, objections, notices, and related account activity.
Cuddle may notify affected users where permitted and appropriate, but may delay, limit, or withhold notice where prohibited by law, court order, safety risk, minor-safety risk, fraud-prevention need, payment-risk need, security need, legal-compliance need, or Service-integrity concern.
Submitting a request does not guarantee preservation, disclosure, emergency action, account action, content removal, refund, payment reversal, response time, or a particular outcome.
10.7 Non-Waivable Rights and No Prohibited Use
Nothing in this Section limits any non-waivable court-access, public-injunctive-relief, privacy, data-security, safety, reporting, consumer-protection, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, intellectual-property, accessibility, anti-discrimination, sexual-assault, or other right under applicable law.
No service-of-process instruction, subpoena, court order, regulatory request, law-enforcement request, preservation request, emergency request, legal response, disclosure, redaction, user notice, record, secure-upload process, service-provider relationship, operational-vendor relationship, payment-participant relationship, or legal process authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, stored value, wallets, cryptocurrency, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.
11. Sensitive Information, Secure Upload, Records, Changes, Non-Waivable Rights, and No Prohibited Use
11.1 Sensitive Information Limits
Do not send full payment card numbers, card security codes, passwords, authentication codes, full bank credentials, identity-document images, government identification documents, liveness data, face templates, faceprints, facial-geometry data, fingerprints, voiceprints, biometric identifiers, biometric templates, private keys, wallet credentials, intimate content, information about minors, medical records, criminal-history records, court records, tax records, bank records, death records, disability records, relocation records, military records, or other highly sensitive information by ordinary email, ordinary messages, profile fields, reports, appeals, support channels, contact channels, legal notice channels, complaint channels, ordinary mail, or addresses listed in these Contact Notices.
Do not use a user-provided link, QR code, payment handle, wallet address, external page, social-media profile, private group, third-party listing, or off-Service instruction to upload sensitive information, verify identity, provide payment information, complete a payment, or respond to a purported Cuddle request.
11.2 Secure Upload and Specific Instructions
When Cuddle needs identity-document, government-ID, representative-authority, safety, legal, privacy, refund, statutory-cancellation, account-recovery, dispute, fraud-prevention, payment-risk, billing, chargeback, payment-dispute, moderation, enforcement, copyright-ownership, trademark-ownership, rights-ownership, court-record, law-enforcement, regulatory, preservation, or service-of-process information for a specific process, Cuddle will provide a secure upload flow or specific instructions for that process.
Use only the secure upload flow or instructions Cuddle provides for that specific process. A secure upload flow for one request does not authorize use of that flow for unrelated requests, other users, third-party payments, external transfers, prohibited activity, or unnecessary sensitive information.
Cuddle does not currently use a third-party identity-verification vendor, government-ID verification vendor, biometric verification provider, liveness provider, facial-recognition provider, or face-matching provider. Cuddle does not conduct liveness checks, facial recognition, facial-geometry analysis, face-template creation, faceprint creation, fingerprint verification, voiceprint verification, biometric-identifier processing, biometric-template processing, or biometric verification.
11.3 Records and Contact-Related Evidence
Cuddle may create, use, preserve, disclose, and retain records relating to contact channels, mailing addresses, routing decisions, support requests, billing requests, statutory-cancellation requests, privacy requests, cookie choices, safety reports, security reports, copyright complaints, IP complaints, appeals, legal notices, Notices of Dispute, arbitration opt-outs, material-change rejections, subpoenas, court orders, law-enforcement requests, regulatory requests, preservation requests, emergency requests, service-of-process communications, secure uploads, and related account activity.
These records may include messages, timestamps, delivery records, receipt records, account identifiers, purchase records, transaction references, routing notes, response records, evidence, redactions, disclosures, legal-review records, fraud-prevention records, payment-risk records, moderation records, and enforcement records.
Cuddle may use these records to route requests, verify identity or authority, document notice delivery, comply with law, protect users, prevent fraud, manage payment risk, respond to disputes, support audits, preserve evidence, enforce terms, and protect Cuddle and the Service.
11.4 Changes to Contact Methods
Cuddle may update addresses, email channels, routing rules, request forms, secure-upload instructions, verification procedures, legal-notice procedures, support procedures, or these Contact Notices from time to time.
Notice may be provided through the Service, Legal pages, account notices, email, checkout, product disclosures, updated terms, or another method permitted by law.
For time-sensitive requests, use the most current official channel available and keep records showing when, where, and how you sent the request.
Unless law requires otherwise, updates apply prospectively after they become effective. An update does not eliminate a non-waivable right that applied before the update, validate an earlier misrouted request, create a refund, create a payment right, constitute acceptance of service of process, or authorize prohibited activity.
11.5 Non-Waivable Rights
Nothing in these Contact Notices limits any non-waivable privacy, cookie, data-security, breach-notification, safety, reporting, appeal, payment, refund, statutory-cancellation, billing-error, unauthorized-transaction, chargeback, consumer-protection, accessibility, anti-discrimination, intellectual-property, court-access, public-injunctive-relief, arbitration-limitation, jury-waiver limitation, sexual-assault, sexual-harassment, service-of-process, regulatory, law-enforcement, or other right under applicable law.
If another Cuddle term, state-specific notice, checkout disclosure, purchase-specific term, payment-participant rule, court rule, legal process, or applicable law provides a more specific or greater non-waivable right, that term, notice, disclosure, rule, process, or law controls to the extent required.
11.6 No Prohibited Use
No contact channel, address, support response, billing response, cancellation response, privacy response, safety response, security response, legal response, appeal response, copyright response, IP response, Notice of Dispute process, arbitration-opt-out process, material-change rejection, service-of-process instruction, subpoena response, law-enforcement process, regulatory process, preservation process, emergency request, secure-upload process, record, disclosure, redaction, product disclosure, checkout disclosure, purchase-specific term, promotion, product test, complimentary access, or limited access authorizes prohibited services, prohibited payments, external payment requests, user-to-user transfers of value, adult content monetization, sexual services, escort services, compensated dating, sugar arrangements, user monetization, creator monetization, stored value, wallets, virtual credits, gift cards, cryptocurrency, digital assets, money transmission, remittance, payment facilitation, marketplace activity, financial products or services, abuse, exploitation, unsafe conduct, or unlawful activity.