Cuddle Prohibited Services, Payments & Commerce Policy

Effective Date: May 8, 2026

Last Updated: October 2, 2026

1. About This Policy

1.1 Purpose

This Prohibited Services, Payments & Commerce Policy (“Policy”) explains the services, payments, transfers of value, commerce, and circumvention prohibited on or in connection with Cuddle.

This Policy forms part of the Additional Terms under our Terms of Service.

1.2 Operator and Applicability

Cuddle is operated by Third Hub US, Inc., a Delaware corporation doing business as Cuddle (“Cuddle,” “we,” “us,” or “our”).

This Policy applies to eligible members using Cuddle in the fifty U.S. states or the District of Columbia. By using the Service, you agree to comply with it.

1.3 Scope

This Policy applies to accounts, profiles, photos, prompts, messages, links, QR codes, payment handles, wallet addresses, Paid Features, checkout, support, reports, appeals, and connected off-Service conduct.

It applies whether activity is attempted directly or indirectly through external platforms, payment apps, screenshots, coded language, emojis, or another method used to avoid Cuddle’s rules.

1.4 Core Principle

Cuddle is an 18+ dating and social connection service for personal, non-commercial use.

Lawful, consensual, non-commercial communication between eligible adults may be permitted. Commercial sexual activity, compensated interaction, user-to-user payments, financial exploitation, and prohibited commerce are not permitted.

Payments through Cuddle’s authorized checkout are payments to Third Hub US, Inc. only for Cuddle-operated digital functionality. They are not payments to, for, or on behalf of another member.

1.5 Relationship to Other Terms

This Policy supplements our Terms of Service, Community Guidelines, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Privacy Policy, and State-Specific Terms & Cancellation Notices.

This Policy controls prohibited services, prohibited payments, transfers of value, restricted commerce, and circumvention. Specific terms and non-waivable law control their subjects.

1.6 Key Definitions

“Prohibited Services” means services, arrangements, content, or activity that may not be offered, requested, arranged, promoted, purchased, sold, or facilitated through Cuddle.

“Prohibited Payments” means prohibited requests, transfers, or attempts to send, receive, route, or facilitate money or value.

“Restricted Commerce” means prohibited commercial, marketplace, monetization, or regulated activity.

“Circumvention” means using indirect, coded, external, or technical methods to evade this Policy or Cuddle’s controls.

2. Personal Use, Cuddle Purchases, and Core Rules

2.1 Lawful Personal Use

Cuddle is for lawful, personal, and non-commercial dating, conversation, discovery, and social connection between eligible adults.

Lawful, consensual communication does not violate this Policy merely because members discuss meeting, dating, relationships, or personal interests. However, you may not use Cuddle to advertise, sell, purchase, arrange, monetize, or facilitate prohibited services, payments, commerce, or transfers of value.

2.2 Cuddle-Operated Paid Features

Cuddle may offer Premium and other authorized Paid Features as digital functionality operated by Cuddle.

Premium is an optional subscription with a 30-day billing period that currently provides First-Like functionality, subject to our Paid Features Terms. A Cuddle purchase does not buy access to, attention from, communication with, or action by another member and does not create a right to a Match, message, meeting, date, relationship, content, or other outcome.

2.3 Authorized Checkout Only

Purchases from Cuddle may be completed only through the authorized checkout made available by Cuddle.

Payments through that checkout are payments to Third Hub US, Inc. for Cuddle-operated digital functionality. A payment request, link, QR code, payment handle, wallet address, bank instruction, external checkout, or other method shared by a member is not an authorized Cuddle purchase channel.

Do not use Cuddle’s name, branding, profile features, Paid Features, receipts, or support channels to suggest that Cuddle approves, processes, guarantees, or requires an external payment or transaction.

2.4 Prohibited Services

You may not use Cuddle to offer, request, advertise, arrange, promote, facilitate, purchase, sell, monetize, disguise, or route a Prohibited Service.

Prohibited Services include sexual services, escort services, prostitution, compensated dating, sugar arrangements, paid companionship, adult-content monetization, paid intimate content, paid sexual messaging, payment for meetings or dates, and payment for access to a member, conversation, content, intimacy, or continued communication.

2.5 Prohibited Payments and Transfers of Value

You may not use Cuddle to request, send, receive, arrange, route, disguise, or facilitate money or anything of value between members or for a prohibited purpose.

This includes tips, donations, gifts, reimbursements, payouts, allowances, sponsorships, loans, investments, financial support, payment-app transfers, bank or wire transfers, gift cards, prepaid cards, stored value, wallet balances, cryptocurrency, digital assets, payment credentials, authentication codes, or similar value.

2.6 Non-Exhaustive Examples

The examples in this Policy are not exhaustive. Conduct may violate this Policy even if it is indirect, coded, described as voluntary, or moved outside Cuddle.

We may consider context, repeated conduct, reports, account activity, links, payment references, coded language, screenshots, technical signals, and other reasonably available information when applying this Policy.

A lawful activity may still be restricted if it is used to disguise, facilitate, or support prohibited conduct.

3. Adult Content Monetization, Sexual Services, and Compensated Dating

3.1 No Adult-Content Monetization

Cuddle is not an adult-content marketplace, pornography service, adult live-chat service, creator-monetization platform, or service for selling intimate content.

You may not use Cuddle to offer, request, advertise, arrange, promote, purchase, sell, exchange, commission, monetize, or facilitate:

pornography or sexually explicit content offered for money or value;
paid intimate photos, videos, messages, calls, or live streams;
adult-content subscriptions, commissions, tips, donations, or pay-per-view access;
paid access to private groups, external pages, creator accounts, or similar content; or
any other exchange of sexual or intimate content for money, gifts, benefits, or value.

This prohibition applies whether the activity occurs through profiles, photos, prompts, messages, links, QR codes, external platforms, payment handles, screenshots, or another method connected to Cuddle.

3.2 No Sexual or Escort Services

You may not use Cuddle to offer, request, advertise, arrange, promote, purchase, sell, or facilitate prostitution, escort services, commercial sexual services, paid sexual activity, or another sexual or intimate service exchanged for money or value.

You may not request or offer deposits, safety fees, verification fees, travel payments, hosting fees, gifts, donations, reimbursements, or other value as a condition of meeting, communicating, or engaging in intimate conduct.

Changing the label used for an arrangement does not make prohibited activity permitted.

3.3 No Compensated Dating, Sugar Arrangements, or Paid Companionship

Cuddle is not a compensated-dating, sugar-dating, or paid-companionship service.

You may not use Cuddle to offer, request, advertise, arrange, promote, purchase, sell, or facilitate dating, companionship, romantic access, continued communication, meetings, travel, or social interaction in exchange for:

money, allowances, sponsorships, or financial support;
gifts, benefits, lodging, transportation, or expenses;
loans, investments, employment, business opportunities, or other value; or
an expected payment or benefit, even if described as voluntary or informal.

An arrangement may violate this Policy even if no payment has yet been completed.

3.4 No Payment for Access, Content, or Interaction

You may not request, offer, accept, imply, or condition money or value in exchange for access to a member, profile, message, reply, conversation, photo, private content, meeting, date, companionship, intimacy, continued communication, or off-Service interaction.

You may not claim that another member must purchase Premium, pay a fee, send a gift, or complete an external transaction to communicate with, verify, protect, support, meet, or continue interacting with you.

Cuddle purchases are payments to Third Hub US, Inc. for Cuddle-operated digital functionality only.

3.5 Lawful Non-Commercial Adult Communication

Lawful, consensual, non-commercial dating conversation and social interaction between eligible adults may be permitted when it complies with our Terms, Community Guidelines, and applicable law.

Discussing an ordinary meeting, date, travel plan, shared interest, or relationship does not violate this Policy merely because members may independently incur their own ordinary expenses.

The interaction becomes prohibited when money, gifts, reimbursement, financial support, benefits, or expected value is requested, offered, or used as consideration for access, content, conversation, companionship, intimacy, meetings, dates, or continued communication.

3.6 No Coded or Off-Service Arrangements

You may not use coded language, emojis, abbreviations, altered spelling, screenshots, image text, links, payment handles, wish lists, fundraising pages, QR codes, wallet addresses, external accounts, private groups, or off-Service communications to disguise or arrange activity prohibited by this Section.

Moving a conversation outside Cuddle does not make prohibited conduct permitted.

If another member requests payment or value in connection with content, communication, companionship, a meeting, or an intimate interaction, do not proceed. Use available reporting tools or contact safety@cuddle-global.com.

We may remove content, restrict features, preserve relevant records, suspend or terminate accounts, and take other action permitted by our Terms and law.

4. User-to-User Payments and External Payment Requests

4.1 No User-to-User Payments

Cuddle does not provide or permit payments or transfers of value between members.

You may not use Cuddle to request, offer, send, receive, collect, arrange, route, disguise, or facilitate money or anything of value to or from another member.

This rule applies through profiles, prompts, photos, messages, links, Paid Features, support requests, external platforms, or off-Service communications connected to Cuddle.

A payment does not become permitted merely because it is described as voluntary, temporary, refundable, private, discreet, supportive, romantic, emergency-related, travel-related, meeting-related, or intended as a gift.

4.2 No Tips, Donations, Gifts, Reimbursements, or Payouts

You may not use Cuddle to solicit, advertise, arrange, or facilitate:

tips, donations, gifts, rewards, or appreciation payments;
reimbursements, expense payments, travel costs, lodging costs, or transportation costs;
deposits, verification fees, safety fees, membership fees, or meeting fees;
allowances, sponsorships, tributes, support payments, or financial assistance;
payouts, commissions, revenue sharing, creator payments, or cash-outs; or
gift cards, prepaid cards, vouchers, payment-app transfers, bank transfers, wire transfers, cryptocurrency, or similar value.

Cuddle does not provide a tipping, donation, payout, reimbursement, or user-balance feature.

4.3 No Loans, Investments, Financial Support, or Money-Mule Activity

You may not use Cuddle to request, offer, arrange, promote, or facilitate loans, investments, deposits, business funding, financial support, employment-based payments, or other financial arrangements between members.

You may not ask another member to open an account, receive or hold funds, forward money, buy gift cards, transfer cryptocurrency, use a payment method, accept a deposit, or act as an intermediary for a transaction.

Do not provide payment credentials, bank credentials, authentication codes, private keys, wallet credentials, or account access to another member.

4.4 Payment Handles, QR Codes, Wallet Addresses, and External Links

You may not include, request, display, send, encode, upload, or link to:

payment-app usernames or payment handles;
bank or wire-transfer instructions;
gift-card or prepaid-card instructions or codes;
wallet addresses, cryptocurrency addresses, seed phrases, or private keys;
QR codes, payment links, fundraising pages, wish lists, external checkout pages, or marketplace listings; or
another link or instruction intended to request, receive, route, or disguise money or value.

This prohibition applies to text, usernames, images, screenshots, overlays, shortened links, redirects, coded language, emojis, and off-Service instructions.

4.5 External Transfers Are Not Cuddle Purchases

Money or value sent outside Cuddle’s authorized checkout is not a Cuddle purchase.

An external transfer does not provide, activate, renew, extend, restore, upgrade, or transfer Premium or any Paid Feature.

Cuddle does not control external payment services and does not guarantee that it can trace, stop, reverse, refund, insure, recover, or resolve an external transfer.

If another member requests money or value, do not proceed. Use available reporting tools or contact safety@cuddle-global.com.

4.6 Cuddle Checkout Is for Cuddle Only

Cuddle’s authorized checkout may be used only to purchase Cuddle-operated digital functionality from Third Hub US, Inc.

A Premium charge is not a payment to, for, or on behalf of another member. No member may claim that a Cuddle purchase is required to pay, reward, reimburse, verify, protect, meet, support, rescue, unlock, or continue communicating with that member.

You may not imitate Cuddle’s checkout, receipts, billing descriptor, branding, or support communications to obtain money or value.

Nothing in this Section limits a good-faith billing inquiry, cancellation, refund request, chargeback, unauthorized-transaction report, or other consumer right protected by law.

5. Stored Value, Cryptocurrency, Payment Facilitation, and Financial Services

5.1 No Stored Value, Wallets, Virtual Credits, or Gift Cards

Cuddle does not issue or maintain stored value, prepaid value, wallet balances, virtual credits, user balances, cash-equivalent instruments, or gift cards.

Paid Features and related benefits do not create a Cuddle balance. They cannot be deposited, withdrawn, cashed out, used to pay another member, or exchanged for value.

You may not use Cuddle to request, offer, buy, sell, trade, transfer, redeem, or route gift cards, prepaid cards, vouchers, codes, stored value, or similar instruments in connection with another member or prohibited transaction.

5.2 No Cryptocurrency or Digital Assets

Cuddle does not provide cryptocurrency, digital-asset, exchange, custody, wallet, staking, trading, investment, or transfer services.

You may not use Cuddle to request, offer, arrange, send, receive, buy, sell, exchange, invest in, promote, or facilitate cryptocurrency, stablecoins, tokens, NFTs, digital assets, wallet transfers, token sales, trading programs, wallet setup, or recovery services.

Do not provide another member with a wallet address, private key, seed phrase, wallet credential, or authentication code.

5.3 No Money Transmission, Remittance, or Payment Facilitation

Cuddle is not a money transmitter, remittance provider, payment facilitator, payment aggregator, or third-party payment processor.

You may not use Cuddle to collect, hold, pool, route, split, settle, disburse, transmit, disguise, or coordinate funds or value for or between members or third parties.

You may not use an account, profile, message, Paid Feature, checkout, receipt, link, or support channel to facilitate an external payment or transaction.

5.4 No Marketplace Payments, Escrow, or User Balances

Cuddle is not a marketplace, seller platform, buyer platform, escrow service, sub-merchant platform, or commerce intermediary.

You may not use Cuddle to create listings, accept orders, issue third-party invoices, onboard sellers, collect deposits, hold or release funds, or settle payments for goods, services, content, access, or interactions.

Cuddle does not maintain user balances, merchant balances, payout accounts, cash-out rights, or transferable payment credits.

Payments through Cuddle’s authorized checkout are payments to Third Hub US, Inc. only for Cuddle-operated digital functionality.

5.5 No Banking, Lending, Credit, Investment, Insurance, or Other Financial Services

Cuddle does not provide banking, lending, credit, insurance, investment, brokerage, securities, financial advisory, foreign-exchange, or similar financial products or services.

You may not use Cuddle to offer, request, arrange, promote, broker, finance, underwrite, purchase, sell, or facilitate loans, credit, investments, securities, insurance, deposits, trading, or other financial arrangements between members or through Cuddle.

You may not ask another member to open or use an account, receive or forward funds, hold assets, provide financial credentials, make an investment, guarantee a payment, or act as an intermediary.

Moving a conversation outside Cuddle does not make prohibited financial activity permitted. If another member requests money, financial assistance, gift cards, cryptocurrency, account access, or investment participation, do not proceed and report the activity.

Nothing in this Section limits a good-faith billing inquiry, refund request, chargeback, unauthorized-transaction report, or other consumer right protected by law.

6. Scams, Fraud, Payment Abuse, and Financial Exploitation

6.1 No Scams, Impersonation, or Fake Emergencies

You may not use Cuddle for scams, fraud, deception, impersonation, or schemes intended to obtain money, value, information, account access, or another benefit.

Prohibited conduct includes romance scams, fake emergencies, investment scams, employment scams, recovery scams, refund scams, and false claims involving travel, medical, legal, immigration, or financial needs.

You may not materially misrepresent your identity, age, affiliation, circumstances, intentions, payment authority, or account ownership to gain another member’s trust or obtain a benefit.

6.2 No Phishing, Credential Theft, or Account Takeover

You may not request, collect, buy, sell, trade, verify, or misuse another person’s:

password, authentication code, or verification code;
full payment-card number, card security code, or bank credential;
government identification or identity-document image;
private key, seed phrase, wallet credential, or account-access information; or
login, email, phone, device, or payment access.

You may not use phishing, smishing, vishing, malware, or deceptive links to obtain information or access an account.

Do not ask another member to share a one-time code or approve a login, payment, device, or account-recovery request.

6.3 No Card Testing, Unauthorized Payment Use, or Transaction Laundering

You may not use Cuddle, its checkout, Paid Features, or payment methods for:

card testing or payment-method testing;
stolen, unauthorized, fabricated, or manipulated payment credentials;
false billing identities or unauthorized account use;
transaction laundering or disguising the true seller, recipient, purpose, or nature of a transaction;
evading payment-provider, card-network, bank, fraud-prevention, sanctions, or account restrictions; or
processing, routing, or settling a third-party transaction through a Cuddle purchase.

Payments through Cuddle’s authorized checkout may be used only to purchase Cuddle-operated digital functionality from Third Hub US, Inc.

6.4 Refund, Chargeback, and Billing-Dispute Abuse

You may not knowingly submit false, fabricated, altered, misleading, retaliatory, duplicative, or bad-faith refund requests, statutory-cancellation requests, billing-error claims, unauthorized-transaction reports, chargebacks, or payment disputes.

You may not conceal a prior refund, reversal, credit, or settlement or knowingly seek multiple recoveries for the same charge after receiving a complete remedy, except where law or the applicable payment process permits otherwise.

You must not falsify receipts, screenshots, account activity, cancellation records, communications, or other evidence.

6.5 No Financial Exploitation, Coercion, Blackmail, or Extortion

You may not pressure, manipulate, shame, threaten, deceive, blackmail, extort, or exploit another member to obtain money, gifts, value, credentials, content, access, or another benefit.

Prohibited conduct includes threats to disclose private information or intimate content, fabricated emergencies, sextortion, demands tied to continued communication, and exploitation of loneliness, grief, disability, financial distress, immigration concerns, or another vulnerability.

Consent to communicate, share content, or meet does not create consent to make a payment or provide financial information.

6.6 No Money-Mule or Intermediary Activity

You may not ask another member to:

open or use a bank, payment, cryptocurrency, marketplace, or other account;
receive, hold, forward, withdraw, convert, or return funds or value;
buy or redeem gift cards, prepaid cards, cryptocurrency, or payment instruments;
use a payment method or identity for another person; or
act as an intermediary, nominee, account holder, or payment recipient.

You may not use Cuddle to recruit, coordinate, or support money-mule, laundering, or intermediary activity.

6.7 Good-Faith Consumer Rights

Nothing in this Policy prohibits a good-faith billing inquiry, cancellation, statutory-cancellation request, refund request, billing-error claim, unauthorized-transaction report, chargeback, payment dispute, safety report, privacy request, or communication with a bank, payment provider, regulator, or lawful authority.

Cuddle will not penalize you solely for exercising a right protected by law. We may review relevant records, secure an account, preserve evidence, and respond through the applicable process. A refund, reversal, or payment dispute may affect the related Premium access as described in our Purchase Terms and applicable law.

Knowingly false, fraudulent, abusive, retaliatory, or bad-faith conduct remains prohibited.

7. Prohibited Commerce, Solicitation, and Monetization

7.1 No Marketplace or Classified Activity

Cuddle is not a marketplace, classified-ad service, seller platform, buyer platform, broker, escrow service, or commerce intermediary.

You may not use Cuddle to list, advertise, offer, request, negotiate, buy, sell, exchange, broker, fulfill, or deliver goods, services, content, access, business opportunities, or other commercial transactions.

You may not use profiles, messages, Matches, Paid Features, links, or connected off-Service communications to operate a store, accept orders, collect deposits, or direct members to a sales channel.

7.2 No Advertising, Solicitation, Recruitment, Fundraising, or Lead Generation

Unless Cuddle gives prior written permission, you may not use the Service for:

advertising, promotion, customer acquisition, or affiliate marketing;
business, employment, contractor, or recruitment solicitation;
fundraising, donations, sponsorships, or crowdfunding;
surveys, market research, lead generation, referral programs, or data collection; or
repeated or bulk outreach intended to create a commercial relationship.

Describing an offer as helpful, private, exclusive, or unrelated to Cuddle does not make prohibited solicitation permitted.

7.3 No User or Creator Monetization

You may not monetize your profile, photos, messages, attention, availability, conversation, companionship, content, meetings, dates, off-Service access, or member interactions.

You may not sell subscriptions, commissions, private access, paid chats, creator content, coaching, introductions, memberships, promotional placement, or similar benefits through Cuddle.

Paid Features are Cuddle-operated digital functionality only. They do not authorize members to charge, receive, route, or share revenue with other members.

7.4 No Regulated, Illegal, Counterfeit, Stolen, or High-Risk Goods or Services

You may not use Cuddle to offer, request, promote, arrange, purchase, sell, broker, or facilitate goods, services, or transactions that are illegal, stolen, counterfeit, unsafe, highly regulated, or prohibited by Cuddle or law.

This includes controlled substances, weapons, trafficking, stolen property, counterfeit goods, fraudulent documents, hacking or surveillance services, malware, gambling activity, and other unlawful or materially harmful commerce.

This Section does not authorize activity prohibited elsewhere in this Policy, even if the item or service may be lawful in another context.

7.5 No Account, Data, Lead, or Access Brokerage

You may not sell, rent, trade, transfer, broker, or monetize:

Cuddle accounts, credentials, verification status, or Paid Feature access;
profiles, Matches, messages, screenshots, contact details, or member information;
leads, referrals, datasets, scraped information, or derived member lists; or
access to Cuddle members, discovery, messaging, or account functionality.

You may not use Cuddle for background checks, relationship-status screening, employment, housing, credit, insurance, or similar screening of another member.

7.6 No Commercial Use of Member Content or Service Data

You may not scrape, copy, harvest, compile, publish, license, sell, analyze, or commercially use member content or Service data without Cuddle’s prior written permission and any required member authorization.

You may not use Cuddle data or content to train, develop, evaluate, or improve an artificial-intelligence model, advertising profile, data-broker product, facial-recognition system, surveillance tool, or commercial dataset without written permission.

You may not use information obtained through Cuddle to spam, advertise to, recruit, profile, monitor, or commercially target members.

We may remove content, restrict features, preserve records, suspend or terminate accounts, and take other action permitted by our Terms and law. Nothing here limits a good-faith consumer, privacy, reporting, or other right protected by law.

8. Profiles, Messages, Links, and Circumvention

8.1 No Prohibited Activity Through Profiles or Messages

You may not use profiles, display names, usernames, prompts, photos, videos, image text, messages, reactions, attachments, reports, appeals, or support communications to solicit, advertise, arrange, promote, facilitate, disguise, route, or complete activity prohibited by this Policy.

This rule applies even if the content is indirect, temporary, private, humorous, incomplete, or described as voluntary, supportive, romantic, discreet, verification-related, safety-related, meeting-related, or companionship-related.

8.2 No Coded Language, Emojis, Image Text, or Disguised Arrangements

You may not use coded language, symbols, emojis, misspellings, acronyms, price-like numbers, menu-style references, location or timing clues, screenshots, cropped or altered images, embedded text, filenames, or other indirect methods to evade this Policy.

We may consider the full context, including repeated conduct, member reports, account history, payment references, external links, technical signals, and off-Service instructions, when determining whether content is being used to disguise prohibited activity.

A method is not permitted merely because it does not expressly mention money, payment, sexual services, compensated interaction, or commerce.

8.3 No External Payment or Commerce Links

You may not include, request, display, send, encode, upload, or direct another member to:

payment handles or payment-app usernames;
bank, wire, gift-card, prepaid-card, or cryptocurrency instructions;
wallet addresses, seed phrases, private keys, or QR codes;
payment, fundraising, wish-list, marketplace, external-checkout, or creator-monetization links; or
another page or account used to request, receive, route, or disguise money, value, prohibited services, or restricted commerce.

An external social-media or contact link may not be used to evade this Policy or arrange prohibited activity.

8.4 No Off-Service Circumvention

Moving a conversation outside Cuddle does not make prohibited conduct permitted.

You may not encourage, pressure, or instruct another member to leave Cuddle to avoid reporting tools, moderation, safety controls, fraud-prevention systems, payment-risk controls, account restrictions, or enforcement.

You may not use external messaging apps, social media, email, phone calls, websites, private groups, payment apps, marketplaces, or other off-Service channels to complete conduct arranged through or connected to Cuddle that would violate this Policy on the Service.

8.5 No Misleading Use of Cuddle Branding or Paid Features

You may not use Cuddle’s name, logos, interface, screenshots, receipts, billing descriptor, support communications, or Paid Features to falsely suggest that Cuddle approves, verifies, guarantees, processes, insures, or requires an external payment, transaction, service, or member interaction.

You may not imitate Cuddle’s checkout, create a fake Cuddle payment page, misrepresent yourself as Cuddle personnel, or claim that Premium is required to pay, reward, verify, protect, rescue, unlock, meet, or continue communicating with a member.

Premium is Cuddle-operated digital functionality only. Section 9 explains reporting, review, and enforcement.

9. Reporting, Review, and Enforcement

9.1 Reporting Prohibited Activity

If you see or experience conduct that may violate this Policy, use Cuddle’s reporting tools or contact safety@cuddle-global.com.

Report suspected prohibited services, payment requests, user-to-user transfers, scams, fraud, financial exploitation, compensated dating, sexual services, prohibited commerce, or circumvention.

If there is immediate danger, contact local emergency services. Cuddle’s channels are not emergency services and may not be monitored continuously.

9.2 Information to Include and Safety Limits

Provide enough information to identify the concern, such as:

the relevant profile or account;
related messages, links, payment handles, QR codes, wallet addresses, or external accounts;
dates, screenshots, transaction references, or other evidence; and
a clear description of what happened.

Do not put yourself at risk or continue communicating to collect evidence.

Do not send full card numbers, security codes, passwords, authentication codes, bank credentials, private keys, government identification, intimate content, or other highly sensitive information through ordinary email or reports unless we provide a secure method.

9.3 Review and Investigation

We may review accounts, profiles, messages, content, links, reports, support communications, checkout activity, device and session information, payment-risk signals, account history, and available information.

Reviews may use human, automated, or machine-assisted tools. We may contact members, request information, preserve evidence, consult providers or payment participants, and consider connected off-Service conduct.

A report or risk signal does not automatically establish a violation. We may consider context, patterns, credibility, urgency, severity, and evidence.

9.4 Enforcement Actions

Where we reasonably believe a violation occurred, we may:

warn a member or require corrective action;
remove or restrict content, links, messages, or profiles;
limit discovery, messaging, checkout, Premium, or other features;
block payment methods or require review;
suspend or terminate accounts;
preserve records or prevent re-registration; or
cooperate with providers, payment participants, regulators, courts, law enforcement, or emergency services.

We may act without advance notice where reasonably necessary for safety, fraud prevention, security, payment risk, legal compliance, or protection of the Service.

9.5 Effect on Premium and Payment Methods

Enforcement may delay, restrict, suspend, revoke, or end Premium or prevent use of a Payment Method.

If a payment is declined, reversed, refunded, charged back, disputed, or determined unauthorized, related Premium access may end.

Enforcement does not automatically create a refund, credit, extension, replacement, or restoration. Billing and refund matters are governed by our Purchase, Billing, Cancellation & Refund Terms, State-Specific Terms & Cancellation Notices, and law.

9.6 Records and Cooperation

We may create, use, disclose, preserve, and retain records relating to reports, reviews, prohibited activity, transactions, payment risk, enforcement, appeals, and communications as described in our Privacy Policy.

We may use these records to protect members, prevent fraud, enforce our terms, resolve disputes, comply with law, and cooperate with providers, payment participants, banks, card networks, regulators, courts, or law enforcement.

9.7 No Guarantee of Recovery or Specific Action

A report does not guarantee that we will remove content, restrict an account, recover money, reverse an external transfer, issue a refund, preserve every item of evidence, disclose an outcome, or take a particular action.

Cuddle may have limited or no ability to monitor, stop, reverse, recover, or resolve activity outside the Service.

9.8 Appeals and Good-Faith Rights

Where we provide an appeal or review process, follow the applicable notice or contact support@cuddle-global.com.

Provide accurate information. We may uphold or change an action.

We will not penalize you solely for making a good-faith report, billing inquiry, refund request, chargeback, privacy request, or appeal protected by law. Knowingly false, fraudulent, abusive, retaliatory, or bad-faith reports or appeals remain prohibited.

10. Privacy, Other Terms, Changes, and Contact

10.1 Privacy Policy and Records

Our Privacy Policy governs personal-information processing connected to this Policy.

We may maintain records relating to reports, prohibited activity, payment requests, transactions, risk signals, reviews, enforcement, appeals, and communications. We may use them to protect members, prevent fraud, enforce our terms, resolve disputes, and comply with law.

10.2 Relationship to Other Terms

This Policy supplements our Terms of Service, Community Guidelines, Purchase, Billing, Cancellation & Refund Terms, Paid Features Terms, Privacy Policy, State-Specific Terms & Cancellation Notices, and applicable disclosures.

The Terms of Service govern general Service use and enforcement. The Purchase Terms govern charges, renewal, cancellation, refunds, and billing disputes. The Paid Features Terms govern Premium functionality. The Privacy Policy governs personal-information processing.

10.3 Order of Priority

This Policy controls prohibited services, prohibited payments, transfers of value, restricted commerce, and circumvention.

A more specific lawful checkout, product, purchase, or state-specific term controls its subject. Non-waivable law controls where required.

10.4 Changes to This Policy

We may update this Policy prospectively as the Service, risks, or law changes.

For a material update, we will revise the Effective Date or Last Updated date and provide any notice, consent, or other process required by law.

An update will not retroactively create or increase a charge or eliminate a non-waivable right.

10.5 Support and Safety Contacts

Report suspected payment requests, scams, fraud, exploitation, prohibited services, or prohibited commerce through available reporting tools or at safety@cuddle-global.com.

For general support, contact support@cuddle-global.com. For billing matters, contact billing@cuddle-global.com. For privacy requests, contact privacy@cuddle-global.com.

Do not send full card information, passwords, authentication codes, bank credentials, government identification, private keys, or other highly sensitive information through ordinary email.

These channels are not emergency services. For immediate danger, contact local emergency services.

10.6 Non-Waivable Rights

Nothing in this Policy limits a good-faith report, billing inquiry, cancellation, refund request, chargeback, unauthorized-transaction report, privacy request, appeal, or other consumer right protected by law.

Knowingly false, fraudulent, abusive, retaliatory, or bad-faith conduct remains prohibited.